Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 30, 2013
VEHICLE LOCKED OUT OF ABILITY TO SHIFT FROM PARK TO REVERSE. THE CAR NEEDED TO BE RESTARTED SEVERAL TIMES OVER 20 MINUTES IN ORDER TO SHIFT INTO REVERSE. CAUSED OBSTACLE TO TRAFFIC. BLIND CROSS TRAFFIC ALERT AND FORWARD COLLISION WARNING ALARM IS ACTIVATED WITHOUT PROPER STIMULUS, SLOWING THE VEHICLE AUTOMATICALLY WHEN THERE IS NO THREAT OF COLLISION. THIS ALMOST CAUSED THREE SEPARATE ACCIDENT... Read more
Incident date: Sep 30, 2013
VEHICLE LOCKED OUT OF ABILITY TO SHIFT FROM PARK TO REVERSE. THE CAR NEEDED TO BE RESTARTED SEVERAL TIMES OVER 20 MINUTES IN ORDER TO SHIFT INTO REVERSE. CAUSED OBSTACLE TO TRAFFIC. BLIND CROSS TRAFFIC ALERT AND FORWARD COLLISION WARNING ALARM IS ACTIVATED WITHOUT PROPER STIMULUS, SLOWING THE VEHICLE AUTOMATICALLY WHEN THERE IS NO THREAT OF COLLISION. THIS ALMOST CAUSED THREE SEPARATE ACCIDENT... Read more
Incident date: Nov 12, 2013
VEHICLE IN FIRESTONE, CHECKING WHY HEAT BLOWING COOL AIR, OVERHEATED TWICE SINCE THE REPAIRS CAR HAS OVERHEATED 5 TIMES, EVERY TIME RETURNED TO SHOP THEY CAN'T FIND A PROBLEM. *TR
Incident date: Apr 9, 2014
THE WHEELS CHROME IS CORRODING AND FLAKING MAKING THE AIR LEAK FROM THE TIRE. WHEELS ARE BECOMING UNSAFE AND IN A SHORT PERIOD OF TIME. *TR
LINCOLN
MKZ HYBRID
(2011) — ELECTRICAL SYSTEM
Apr 8, 2014
Incident date: Mar 5, 2014
3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPL... Read more
LINCOLN
MKZ HYBRID
(2011) — SEATS
Apr 8, 2014
Incident date: Mar 5, 2014
3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPL... Read more
Incident date: Jul 9, 2013
2000 LINCOLN TOWN CAR. WHEN PULLING INTO A PARKING PLACE, THE CAR KEPT GOING FORWARD, OVER THE 4' RETAINING WALL, AND INTO AN INDUSTRIAL BUILDING APPROXIMATELY 6' AWAY. THE CAR WAS TOTALED, AND THERE WAS DAMAGE TO THE BUILDING. FORTUNATELY, THE BUILDING STOPPED THE CAR. PART OF THE DAMAGE HAPPENED WHEN THE TOW TRUCK PULLED THE CAR OUT OF THE BUILDING. DRIVER WAS ONLY SLIGHTLY HURT ON THE LOWE... Read more
Crash
Incident date: Jul 9, 2013
2000 LINCOLN TOWN CAR. WHEN PULLING INTO A PARKING PLACE, THE CAR KEPT GOING FORWARD, OVER THE 4' RETAINING WALL, AND INTO AN INDUSTRIAL BUILDING APPROXIMATELY 6' AWAY. THE CAR WAS TOTALED, AND THERE WAS DAMAGE TO THE BUILDING. FORTUNATELY, THE BUILDING STOPPED THE CAR. PART OF THE DAMAGE HAPPENED WHEN THE TOW TRUCK PULLED THE CAR OUT OF THE BUILDING. DRIVER WAS ONLY SLIGHTLY HURT ON THE LOWE... Read more
Crash
Incident date: Mar 25, 2014
DRIVER'S SEAT FOLDED IN ON DRIVER WHILE IN MOTION. FIRST INCIDENT WAS MARCH 25 WHEN RETURNING FROM DINNER AS ENTERING THE DRIVEWAY. MARCH 30 THE SEAT FOLDED AS WE WERE DRIVING 70 MPH IN THE LEFT LANE ON INTERSTATE 295 OUTSIDE RICHMOND, VA. MARCH 31, THIRD INCIDENT OCCURRED AS LEAVING THE DRIVEWAY AND ON THE STREET. APRIL 1, 2014 CAR TAKEN TO WILLIAMSBURG FORD WHERE IT WAS L... Read more
Incident date: Jan 15, 2014
THE PLASTIC TENSIONERS THAT THE MANUFACTURER PUT IN BROKE CAUSING A HUGE ENGINE MISFIRE. THE VEHICLE HAD THESE PLASTIC TENSIONERS BUT A RECALL SHOULD HAVE HAPPENED AS IT APPEARS SOMEONE KNEW ABOUT THIS SINCE MANUFACTURER CAME UP WITH GENERATION II AND GENERATION III AND THESE ADDED GENERATIONS, ARE MADE OF METAL WHICH SHOULD HAVE BEEN IN PLACED WHEN THEY FIRST BUILT THE ENGINE. AWESOME ENGINE, L... Read more
Incident date: Mar 3, 2014
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED WHILE DRIVING 35 MPH, THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CLOCK SPRING WAS DEFECTIVE AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 135,600 AND THE CURRENT MILEAGE WAS ... Read more
Incident date: Jan 17, 2014
WHILE MAKING A LEFT TURN THE ENGINE SHUT OFF AND BARLEY GOT THROUGH THE TURN WITHOUT GETTING HIT BY ON COMING TRAFFIC. VEHICLE WAS TOWED TO CLOSEST GARAGE AND CHECKED OUT. THE WIRES ON THE FUEL PUMP IN THE TANK WERE MELTED. CALLED LINCOLN AND THEY SAID THEY HAD NO RECALLS AND COULD NOT DO ANYTHING ABOUT IT, AT THAT TEMPERATURE DON'T KNOW WHY IT DIDN'T EXPLODE OR START A FIRE SINCE IT IS SITTING I... Read more
LINCOLN
CONTINENTAL
(2000) — ELECTRICAL SYSTEM
Mar 31, 2014
Incident date: Sep 5, 2012
A NEIGHBOR POINTED OUT THAT THE AUTOMOBILE WAS SITTING SEVERAL INCHES LOWER THAN NORMAL CLOSER TO GROUND WHILE PARKED IN DRIVEWAY. I BEGAN TO CHECK ON THIS EVERY TIME I WENT TO USE THE CAR. SOMETIMES VEHICLE WAS NORMAL HEIGHT, SOMETIMES LOWER. I NOTICED THAT, SOMETIMES, WHEN I TURNED THE IGNITION KEY THERE WAS SOUND HEARD LIKE A FAN OPERATING. I ASKED QUESTIONS OF PEOPLE WHO HAD OWNED SIMILAR ... Read more
LINCOLN
CONTINENTAL
(2000) — SUSPENSION
Mar 31, 2014
Incident date: Sep 5, 2012
A NEIGHBOR POINTED OUT THAT THE AUTOMOBILE WAS SITTING SEVERAL INCHES LOWER THAN NORMAL CLOSER TO GROUND WHILE PARKED IN DRIVEWAY. I BEGAN TO CHECK ON THIS EVERY TIME I WENT TO USE THE CAR. SOMETIMES VEHICLE WAS NORMAL HEIGHT, SOMETIMES LOWER. I NOTICED THAT, SOMETIMES, WHEN I TURNED THE IGNITION KEY THERE WAS SOUND HEARD LIKE A FAN OPERATING. I ASKED QUESTIONS OF PEOPLE WHO HAD OWNED SIMILAR ... Read more
Incident date: Mar 28, 2014
I WAS DRIVING THE LINCOLN TOWN CAR WHEN I BEGAN TO SMELL WHAT APPEARED TO BE GAS OR SOME FLUID COMING INTO THE VEHICLE. I STOPPED THE CAR AND PARKED IN A DRIVEWAY AND INSPECTED THE BOTTOM OF THE CAR WHERE THERE WAS NO LEAK BUT A STRONG ODOR OF GAS OR SOME FLUID. I THEN STARTED THE CAR AND PUT INTO REVERSE AND WITH MY FOOT APPLIED TO THE BRAKE BACKING UP IN REVERSE THERE WAS A LOUD POP IN THE ENGIN... Read more
Fire
Incident date: Mar 28, 2014
I WAS DRIVING THE LINCOLN TOWN CAR WHEN I BEGAN TO SMELL WHAT APPEARED TO BE GAS OR SOME FLUID COMING INTO THE VEHICLE. I STOPPED THE CAR AND PARKED IN A DRIVEWAY AND INSPECTED THE BOTTOM OF THE CAR WHERE THERE WAS NO LEAK BUT A STRONG ODOR OF GAS OR SOME FLUID. I THEN STARTED THE CAR AND PUT INTO REVERSE AND WITH MY FOOT APPLIED TO THE BRAKE BACKING UP IN REVERSE THERE WAS A LOUD POP IN THE ENGIN... Read more
Fire
LINCOLN
CONTINENTAL
(1999) — SUSPENSION
Mar 30, 2014
Incident date: Mar 29, 2014
PUT CAR INTO REVERSE, AND TIRE IMMEDIATELY BLEW OUT FOR NO APPARENT REASON. UPON FURTHER INVESTIGATION, FRONT LEFT SPRING HAD FRACTURED AND BROKE. SPRING HAD PUNCTURED TIRE SIDEWALL ONCE BEING PUT INTO REVERSE AND BUSTED OFF PLASTIC STABILIZER LINK. HAD THIS HAPPENED WHILE TRAVELING AT HIGHWAY SPEED, IT WOULD HAVE SHREDDED TIRE. *TR
Incident date: Aug 1, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED, MAKING IT VERY DIFFICULT TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE LOWER STEERING SHAFT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jun 1, 2012
TL -THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE RIMS CORRODED PREMATURELY AND CAUSED THE TIRES TO LOSE AIR. THE DEALER CLEANED THE RIMS SEVERAL TIMES; HOWEVER, THE DEFECT WAS NOT CORRECTED. THE DEALER STATED THAT THE RIMS NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE RIMS WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ... Read more
Incident date: Mar 25, 2014
TRANSMISSION IS FAULTY E-CODE POPS CHECK TRANSMISSION AND FORD DOESN'T KNOW HOW TO FIX IT COME ON! I WAS PULLING OUT OF A SIDE STREET AND I WAS PASTED BY A SEMI THAT WITH CONDITIONS BARELY MISSED T BONING ME CUZ OF THIS FAULTY WHATEVER U WANNA CALL IT! I CAN'T EVEN CHECK THE [XXX] FLUID! IT COSTS $120 JUST TO CHECK IT! IT BLOWS MY MIND U CA THIS CAR IS CONSIDERED SAFE AND THAT THIS TRANSMISSION IS... Read more
Incident date: Mar 25, 2014
TRANSMISSION IS FAULTY E-CODE POPS CHECK TRANSMISSION AND FORD DOESN'T KNOW HOW TO FIX IT COME ON! I WAS PULLING OUT OF A SIDE STREET AND I WAS PASTED BY A SEMI THAT WITH CONDITIONS BARELY MISSED T BONING ME CUZ OF THIS FAULTY WHATEVER U WANNA CALL IT! I CAN'T EVEN CHECK THE [XXX] FLUID! IT COSTS $120 JUST TO CHECK IT! IT BLOWS MY MIND U CA THIS CAR IS CONSIDERED SAFE AND THAT THIS TRANSMISSION IS... Read more
Incident date: Sep 9, 2013
TL* THE CONTACT RENTED A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, HIS HAND ERRONEOUSLY BRUSHED AGAINST THE PUSH-TO-START BUTTON. AS A RESULT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONCE IT WAS SECURED IN PARK. THE RENTAL COMPANY WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS NOT ADVISED IF THE MANUFACTURER. THE VIN WAS... Read more
Incident date: Sep 27, 2008
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42, 000. UPDATED 6/27/14 U... Read more
Incident date: Mar 19, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SEAT INDEPENDENTLY ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS BEING DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Incident date: Mar 18, 2014
STEERING WHEEL LOCKED WHILE TAKING A LEFT TURN AT A TRAFFIC LIGHT CONTROLLED INTERSECTION. WAS ABLE TO STOP CAR WITH BRAKE BEFORE COLLIDING WITH GAS STATION CURB/SIGNPOST. OF CONCERN IS THAT THIS CAR IS PART OF RECALL 13S08, I WAS NOTIFIED LAST FALL. WENT TO A DEALER PROMPTLY FOR A SAFETY INSPECTION ON 11/18/13. WAS TOLD VEHICLE WAS SAFE TO DRIVE. WAITED FOR DEALER TO CONTACT ME WHEN PARTS BECAME ... Read more
Incident date: Feb 14, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE SEAT BELT KIT NEEDED TO BE REPLACED BUT DID NOT GUARANTEE THAT IT WOULD RECTIFY THE FAILURE. THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE SEAT BELT KIT WAS PREVIOUSLY REPAIRED. THE MANUFACTURER WAS NOT NO... Read more
Incident date: Oct 15, 2013
FOR THE PAST 6-8 MONTHS MY VEHICLE HAS SPORADICALLY STALLED/STOPPED FOR NO APPARENT REASON. WHEN IT STOPS LIKE THIS IT CAN OCCUR ON THE HIGHWAY OR SURFACE STREETS WITHOUT NOTICE. I HAVE TAKEN IT TO THE LINCOLN DEALER TWO TIMES WITH THE LAST TIME BEING TOLD IT WAS A TRANSMISSION PROBLEM, WHICH I WAS SKEPTICAL, BECAUSE OF NO PREVIOUS PROBLEMS. I HAVE REQUESTED ASSISTANCE FROM FORD MOTOR WHO ESSENTIA... Read more
LINCOLN
CONTINENTAL
(2000) — VEHICLE SPEED CONTROL
Mar 20, 2014
Incident date: Mar 7, 2006
TL* THE CONTACT OWNS A 2000 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONTROL VALVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAIL... Read more
Incident date: Mar 14, 2014
TL* THE CONTACT OWNS 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE STANDING OUTSIDE OF THE VEHICLE, THE VEHICLE STARTED TO ROLL BACKWARD. THE ENGINE WAS OFF AND THE TRANSMISSION WAS IN PARK. THE CONTACT RAN TO CATCH VEHICLE AND WAS INJURED FROM A FALL. DRIVER SUFFERED SPRAINED ANGLE, BODY BRUISING. THE VEHICLE CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWE... Read more
Crash
1 injured
Incident date: Oct 16, 2012
MOTORS IN SIDE STEP BOARDS STOP WORKING. BUTTON TO CONTROL TRUNK DON'T WORK. BACK REAR GATE KEEPS CLOSING HAS HIT THE KIDS AND MYSELF MANY TIMES TRYING TO GET THINGS OUT OF BACK. CASING AROUND DOOR HANDLE BROKE OFF. THIS IS AN EXPENSIVE VEHICLE AND THIS SHOULD NOT BE HAPPENING! I SEE OTHER NAVIGATORS WITH THE RUNNING BOARDS OUT! THESE ITEMS SHOULD BE RECALLED. *TR
Incident date: Oct 16, 2012
MOTORS IN SIDE STEP BOARDS STOP WORKING. BUTTON TO CONTROL TRUNK DON'T WORK. BACK REAR GATE KEEPS CLOSING HAS HIT THE KIDS AND MYSELF MANY TIMES TRYING TO GET THINGS OUT OF BACK. CASING AROUND DOOR HANDLE BROKE OFF. THIS IS AN EXPENSIVE VEHICLE AND THIS SHOULD NOT BE HAPPENING! I SEE OTHER NAVIGATORS WITH THE RUNNING BOARDS OUT! THESE ITEMS SHOULD BE RECALLED. *TR
Incident date: Mar 4, 2014
I DRIVE A LINCOLN 2012 MKX. AS I WAS DRIVING DOWN THE ROAD COMING UP TO A MAJOR INTERSECTION MY BRAKES FAILED. AFTER VIGOROUSLY PUMPING THE BRAKES, I WAS FINALLY ABLE TO COME TO A SAFE STOP WITHOUT AN ACCIDENT. AS IT TURNED OUT, THE BRAKES HAD A DEFECTED POWER BOOSTER AND I HAD TO HAVE THIS REPLACED. I HAVE BEEN IN TOUCH WITH LINCOLN AND BESIDES OFFERING ME AN EXTRA WARRANTY THEY COULD NOT ASSIST ... Read more
Incident date: Mar 17, 2014
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE IN ADDITION TO THE BRAKE PEDAL FEELING ABNORMALLY LOOSE. THE CONTACT LATER INSPECTED THE VEHICLE AND DISCOVERED THAT THE BRAKE LINE WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Incident date: Oct 17, 2013
THE CAR SHIFTS FROM DRIVE TO NEUTRAL WHEN DRIVING. THE CAR SHIFTS FROM DRIVE TO LOW WHILE DRIVING. THE CAR SHIFTS FROM REVERSE TO PARK WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES A FEW TIME IT ALMOST RESULTED IN A ACCIDENT. I FINALLY TOOK IT TO A DEALERSHIP FOR REPAIRS AND WILL WAIT AND SEE IF IT CONTINUES TO HAPPEN. THIS IS A SITUATION THAT COULD AND WILL LIKELY RESULT IN A DEATH IF THIS CONT... Read more
Incident date: Dec 17, 2013
APPLIED BRAKES AND CAR UNEXPECTEDLY ACCELERATED. THIS HAS HAPPENED 6-7 OVER THE LAST 3 MONTHS. THE LAST TIME THE CAR WAS AT A DEAD STOP AT A TRAFFIC AND UNEXPECTEDLY ACCELERATED. *TR
Incident date: Dec 17, 2013
APPLIED BRAKES AND CAR UNEXPECTEDLY ACCELERATED. THIS HAS HAPPENED 6-7 OVER THE LAST 3 MONTHS. THE LAST TIME THE CAR WAS AT A DEAD STOP AT A TRAFFIC AND UNEXPECTEDLY ACCELERATED. *TR
Incident date: Mar 6, 2014
2006 LINCOLN NAVIGATOR WAS PARKED. ENTERED VEHICLE AND INSERTED KEY IN IGNITION. I CRANKED THE VEHICLE, SAT BACK TO HAVE THE CAR WARM UP. ABOUT 5 SECONDS AFTER CRANKING THE VEHICLE, AIR BAG INADVERTENTLY DEPLOYED WITHOUT INCIDENT. CAR WAS FILLED WITH WHITE SMOKE. CONTACTED LOCAL FORD/LINCOLN DEALERSHIP AND WAS TOLD THEY HAD NEVER HEARD OF A VEHICLE AIRBAG DEPLOYING WITHOUT INCIDENT. CONTACTE... Read more
Incident date: Mar 6, 2014
2006 LINCOLN NAVIGATOR WAS PARKED. ENTERED VEHICLE AND INSERTED KEY IN IGNITION. I CRANKED THE VEHICLE, SAT BACK TO HAVE THE CAR WARM UP. ABOUT 5 SECONDS AFTER CRANKING THE VEHICLE, AIR BAG INADVERTENTLY DEPLOYED WITHOUT INCIDENT. CAR WAS FILLED WITH WHITE SMOKE. CONTACTED LOCAL FORD/LINCOLN DEALERSHIP AND WAS TOLD THEY HAD NEVER HEARD OF A VEHICLE AIRBAG DEPLOYING WITHOUT INCIDENT. CONTACTE... Read more
Incident date: Oct 25, 2013
THE AIR SUSPENSION SYSTEM FAILS TO WORK WHEN COLD. ITS VERY BOUNCY AND HARD TO DRIVE SAFELY. I HAVE REPLACED THE HEIGHT SENSORS. I'VE SPENT OVER $5000 ON REPAIRS IN THE PAST 6 MONTHS. IT STILL ISN'T FIXED. I'VE SEEN NUMEROUS COMPLAINTS ON THE INTERNET ABOUT THE SAME SUSPENSION PROBLEMS. THIS IS A FAULTY DESIGN. THIS NEEDS TO BE RECALLED. *TR
Incident date: Mar 9, 2014
THE REAR AIR SUSPENSION FAILED AND THE CAR BOTTOMED OUT MULTIPLE TIMES AFTER EVEN THE SMALLEST OF BUMPS. TIRES AND THE STRUCTURE AROUND TIRE WHEEL WHEEL MAY ALSO HAVE BEEN DAMAGED DUE TO THE BOTTOMING OUT. DEALER REPLACED PUMP FOR $1,267.53, BUT WOULD NOT RECOGNIZE OR INSPECT FOR RESIDUAL DAMAGE. CLAIMED OUT OF WARRANTY ISSUE AND ALSO THIS DAMAGE IS OUT OF SCOPE OF WARRANTY.
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Feb 21, 2014
WHILE DRIVING ....... WITHOUT WARNING THE AIR SUSPENSION LINE EXPLODED AND THE VEHICLE BECAME UNMANAGEABLE ... CAUSING ME TO GO OFF THE ROAD AND STRIKE VARIOUS STATIONARY OBJECTS ...... *TR
Crash
1 injured
Incident date: Aug 20, 2006
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED AND WAS PARKED IN THE MECHANIC'S REPAIR SHOP WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE SPREAD QUICKLY AND DESTROYED THE REPAIR SHOP BUILDING AS WELL AS SEVERAL OTHER BUSINESSES, RESULTING IN OVER 7 MILLION DOLLARS WORTH OF ... Read more
Fire
Incident date: Dec 19, 2013
AS I WAS EXITING A STORE AND WALKING TOWARD MY VEHICLE, I NOTICED WHAT LOOKED LIKE A BLACK STREAK ON THE BACK OF MY LIFTGATE. WHEN I WAS CLOSER, I SAW THAT IT WAS A CRACK IN THE BACK OF THE LIFT GATE ON THE RIGHT SIDE OF THE EMBLEM OF THE VEHICLE FROM THE BOTTOM OF THE BACK WINDOW TO THE BOTTOM OF THE LIFT GATE. THIS CRACK WAS NOT THERE WHEN I PARKED THE VEHICLE TO ENTER THE GROCERY STORE BECAU... Read more
Incident date: Mar 7, 2014
MY 2013 LINCOLN MKT ENGINE CAN BE TURNED OFF WHILE IN DRIVE BY SIMPLY PUSHING THE " PUSH START BUTTON". THAT'S RIGHT THE CAR TURNS ITSELF OFF WHEN IN DRIVE IF ONE MISTAKENLY TOUCHES THE 'PUSH START BUTTON' USED TO START THE CAR! TO RESTART THE CAR ONE MUST PUT THE CAR IN PARK, AND APPLY THE BRAKE. THIS OBVIOUSLY IS VERY DANGEROUS WHEN TRAVELING ON ANY ROAD OR HIGHWAY AND WILL CERTAINLY LEAD TO AN... Read more
Incident date: Mar 7, 2014
MY 2013 LINCOLN MKT ENGINE CAN BE TURNED OFF WHILE IN DRIVE BY SIMPLY PUSHING THE " PUSH START BUTTON". THAT'S RIGHT THE CAR TURNS ITSELF OFF WHEN IN DRIVE IF ONE MISTAKENLY TOUCHES THE 'PUSH START BUTTON' USED TO START THE CAR! TO RESTART THE CAR ONE MUST PUT THE CAR IN PARK, AND APPLY THE BRAKE. THIS OBVIOUSLY IS VERY DANGEROUS WHEN TRAVELING ON ANY ROAD OR HIGHWAY AND WILL CERTAINLY LEAD TO AN... Read more
Incident date: Mar 8, 2014
DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR
Incident date: Mar 8, 2014
DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR
Incident date: Jan 14, 2014
I USED THE AUTOMATIC PARKING FEATURE. INSTEAD OF PARKING IT HIT THE SIDE OF THE VEHICLE THAT I WAS PARKING BEHIND, THE VEHICLE THAT I HIT WAS A TRUCK WITH A METAL FRAME OVER THE BED, THAT IS WHAT THE VEHICLE HIT. DAMAGE IS APPROXIMATELY $1700. FORD DENIED THE CLAIM. THEY NEVER EVEN CONTACTED ME ABOUT THE INCIDENT. *TR
Crash