Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jan 2, 2013
SERIOUS SAFETY ISSUE. NO OR INTERMITTENT EXTERIOR LIGHTING AT NIGHT. DEFECTIVE (LCM) LIGHTING CONTROL MODULE. FORD RECALL CALLED (CUSTOMER SATISFACTION PROGRAM) "14NO1" INDICATES DEFECTIVE LIGHTING CONTROL MODULE CONTROLLING EXTERIOR HEADLAMPS, PARKING LAMPS, FRONT SIDE MARKER, REAR TAIL, LICENSE PLATE LIGHTING MAY BE INTERMITTENT OR INOPERATIVE. E-MAIL SENT TO ALL U.S. FORD LINCOLN/MERCURY DEALE... Read more
Incident date: Jan 2, 2013
SERIOUS SAFETY ISSUE. NO OR INTERMITTENT EXTERIOR LIGHTING AT NIGHT. DEFECTIVE (LCM) LIGHTING CONTROL MODULE. FORD RECALL CALLED (CUSTOMER SATISFACTION PROGRAM) "14NO1" INDICATES DEFECTIVE LIGHTING CONTROL MODULE CONTROLLING EXTERIOR HEADLAMPS, PARKING LAMPS, FRONT SIDE MARKER, REAR TAIL, LICENSE PLATE LIGHTING MAY BE INTERMITTENT OR INOPERATIVE. E-MAIL SENT TO ALL U.S. FORD LINCOLN/MERCURY DEALE... Read more
Incident date: May 12, 2014
AIR BAG DASH LIGHT ON, THERE ARE 5 BEEPS FIVE TIMES EVERY HALF HOUR. REPAIR SHOP/LINCOLN DEALER SAYS IT'S A SEAT BELT SENSOR FAILURE. SEAT BELT MAKER WENT OUT OF BUSINESS. LINCOLN WILL NOT GUARANTEE THAT A REPLACEMENT BELT FROM THEIR STOCK WILL WORK. COST TO REPLACE SEAT BELT PARTS AND LABOR $700.00. PER MANY BLOG SITES THIS IS A PROBLEM THAT FORD/LINCOLN HAS NOT ADDRESSED. WHEN QUESTIONED LINCOLN... Read more
Incident date: May 12, 2014
AIR BAG DASH LIGHT ON, THERE ARE 5 BEEPS FIVE TIMES EVERY HALF HOUR. REPAIR SHOP/LINCOLN DEALER SAYS IT'S A SEAT BELT SENSOR FAILURE. SEAT BELT MAKER WENT OUT OF BUSINESS. LINCOLN WILL NOT GUARANTEE THAT A REPLACEMENT BELT FROM THEIR STOCK WILL WORK. COST TO REPLACE SEAT BELT PARTS AND LABOR $700.00. PER MANY BLOG SITES THIS IS A PROBLEM THAT FORD/LINCOLN HAS NOT ADDRESSED. WHEN QUESTIONED LINCOLN... Read more
Incident date: Jul 6, 2006
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ EQUIPPED WITH PIRELLI TIRES, TIRE SIZE: 245/40R19, TIRE LINE: PZERO NERO ALL SEASON, AND DOT NUMBER UN93L6384813. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE DISCOVERED THAT THREE OF THE TIRES EXHIBITED BLISTERS AROUND THE SIDE WALLS. THE TIRES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 4,491 AND... Read more
Incident date: Jul 3, 2014
MY VEHICLE HAD A RECALLED AND THE WORK WAS PERFORMED AT CROUSE FORD IN PENNSYLVANIA IN JUNE 18 2002. UNFORTUNATE FROM THE INFORMATION I RECEIVED ON THE RECALL, THE INITIAL INSPECTION AND WORK WAS NEVER DONE ALTHOUGH THE RECALL WAS SAID TO BE SATISFIED. THE RECALL WAS FOR THE LOWER STEERING SUSPENSION TORQUE ON THE FRONT OF THE VEHICLE BUT THE ONLY WORK WAS PERFORMED BASED ON THE DEALERSHIP NOTES W... Read more
Incident date: Jul 8, 2014
THE AIRBAG INDICATOR LIGHT CAME ON FOR A DAY THEN GOES OFF AND A COUPLE DAYS LATER COME ON AGAIN. WE HAVEN'T TAKEN IT IN YET BUT WE WILL SOON. *TR
Incident date: Jul 9, 2014
MY HUSBAND WAS EXITING THE PASSENGER SIDE WITH THE DOOR OPEN AND HAD HIS RIGHT HAND ON THE DOOR FRAME, FINGERS ON THE EDGE OF THE ROOF. I HAD JUST SHUT THE CAR OFF AND PUSHED THE BUTTON TO CLOSE THE LARGE PANORAMA SUNROOF. THE SUNROOF IS ABOVE THE CAR AND OVER THE BACK WINDOW WHEN IT'S OPEN, SO IT WAS COMING FORWARD AND DOWN AND CLOSED ON TOP OF HIS FINGERS. HE WAS SCREAMING IN PAIN AND I HAD T... Read more
Incident date: Jul 9, 2014
MY HUSBAND WAS EXITING THE PASSENGER SIDE WITH THE DOOR OPEN AND HAD HIS RIGHT HAND ON THE DOOR FRAME, FINGERS ON THE EDGE OF THE ROOF. I HAD JUST SHUT THE CAR OFF AND PUSHED THE BUTTON TO CLOSE THE LARGE PANORAMA SUNROOF. THE SUNROOF IS ABOVE THE CAR AND OVER THE BACK WINDOW WHEN IT'S OPEN, SO IT WAS COMING FORWARD AND DOWN AND CLOSED ON TOP OF HIS FINGERS. HE WAS SCREAMING IN PAIN AND I HAD T... Read more
Incident date: Jul 10, 2014
AFTER GETTING A LOW TIRE PRESSURE WARNING, I WENT TO TIRE STORE AND THEY SHOWED ME THE CORROSION TO THE CHROME AND EXPLAINED HOW IT WILL AFFECT THE TIRE AND THE WHEEL. I WAS NOTIFIED THAT I AM GOING TO CONSTANTLY HAVE ISSUES WITH LOW TIRE PRESSURE UNLESS I REPLACE THE WHEELS. *TR
Incident date: Jan 28, 2014
THE LIFT GATE ON MY 2005 LINCOLN AVIATOR CRACKED JUST ABOVE THE EMBLEM FROM THE READ GLASS DOWN TO THE EMBLEM. THE GATE WAS NOT OPEN OR BEEN HIT. JUST WOKE UP ONE MORNING AND THE CRACK WAS THERE. I HAVE NOTICE WHILE DRIVING AROUND THERE ARE SEVERAL OTHER LINCOLN AVIATORS THAT HAVE THE SAME CRACK. *TR
Incident date: Jun 10, 2014
THE PLASTIC GEAR SHIFT UNLOCK LEVER, WHICH IS INSIDE OF A METAL HOUSING UNDERNEATH THE GEAR SHIFT KNOB BROKE OFF. IT IS A VERY POOR DESIGN AND IS A SAFETY HAZARD, BECAUSE ONE CANNOT MOVE THE GEAR SHIFT WITHOUT THE RELEASE BEING RAISED. *TR
Incident date: Jul 1, 2014
I WAS SMELLING GAS FROM MY 2007 MKX. I CHECKED UNDER THE CAR FOR LEAKS AND DIDN'T SEE ANY. MOST TIMES THE SMELL WAS STRONG AFTER FILLING IT, SO I THOUGHT THERE MAY HAVE BEEN A LITTLE SPILL-OFF NEAR THE CAP AND DIDN'T THINK ANYTHING MORE OF IT. A FEW DAYS BEFORE 7/1/2014 THE GAS SMELL WAS REALLY STRONG BOTH OUTSIDE AND INSIDE THE CAR AFTER JUST FILLING IT UP. ON 7/1, I WAS STILL SMELLING GAS AN... Read more
Incident date: Jun 18, 2014
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. THE CONTACT STATED DURING THE WINTER, THE TRANSMISSION WOULD SHIFT GEARS TO LOW INDEPENDENTLY. ALSO, THE CONTACT STATED THAT WITHOUT THE VEHICLE BEING ON, THE TRANSMISSION SHIFTED OUT OF PARK AND ROLLED AWAY. AS A RESULT OF THE FAILURE, THE VEHICLE CRASHED INTO A BARRIER. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER 13V594000 (POWER... Read more
Incident date: Jun 22, 2014
WHILE TRAVELING IN TRAFFIC SOUTHBOUND ON I-95 @ 75 MPH IN PALM BEACH COUNTY THERE WAS A SHIFT OF THE RIGHT REAR TO THE RIGHT. I ADJUSTED TO MAINTAIN CONTROL PRESUMING POSSIBLE HIGH WINDS ON THE ROAD. UPON ACCELERATING THERE WAS NO POWER, THEREFORE I APPLIED BRAKES TO COAST TO THE RIGHT SHOULDER AND PUT THE CAR IN PARK (AUTOMOBILE WAS STILL MOVING UNTIL IT CAME TO A COMPLETE STOP). LOOKING AROUND T... Read more
Incident date: Jun 22, 2014
WHILE TRAVELING IN TRAFFIC SOUTHBOUND ON I-95 @ 75 MPH IN PALM BEACH COUNTY THERE WAS A SHIFT OF THE RIGHT REAR TO THE RIGHT. I ADJUSTED TO MAINTAIN CONTROL PRESUMING POSSIBLE HIGH WINDS ON THE ROAD. UPON ACCELERATING THERE WAS NO POWER, THEREFORE I APPLIED BRAKES TO COAST TO THE RIGHT SHOULDER AND PUT THE CAR IN PARK (AUTOMOBILE WAS STILL MOVING UNTIL IT CAME TO A COMPLETE STOP). LOOKING AROUND T... Read more
Incident date: Jun 22, 2014
WHILE TRAVELING IN TRAFFIC SOUTHBOUND ON I-95 @ 75 MPH IN PALM BEACH COUNTY THERE WAS A SHIFT OF THE RIGHT REAR TO THE RIGHT. I ADJUSTED TO MAINTAIN CONTROL PRESUMING POSSIBLE HIGH WINDS ON THE ROAD. UPON ACCELERATING THERE WAS NO POWER, THEREFORE I APPLIED BRAKES TO COAST TO THE RIGHT SHOULDER AND PUT THE CAR IN PARK (AUTOMOBILE WAS STILL MOVING UNTIL IT CAME TO A COMPLETE STOP). LOOKING AROUND T... Read more
Incident date: Jul 8, 2014
SHIFTER WOULD NOT GO INTO PARK FROM REVERSE SOMETIMES WOULD NOT UNLOCK FROM PARK POSITION. SERIOUS PROBLEM WHEN YOUR SHIFTER SHOWS IN DRIVE AND YOU END UP STILL GOING IN REVERSE. READ OTHER COMPLAINTS FROM OWNERS SOUNDS LIKE A DEFECT WHICH COULD CAUSE SERIOUS INJURY OR DEATH. *JS
Incident date: Jul 8, 2014
SHIFTER WOULD NOT GO INTO PARK FROM REVERSE SOMETIMES WOULD NOT UNLOCK FROM PARK POSITION. SERIOUS PROBLEM WHEN YOUR SHIFTER SHOWS IN DRIVE AND YOU END UP STILL GOING IN REVERSE. READ OTHER COMPLAINTS FROM OWNERS SOUNDS LIKE A DEFECT WHICH COULD CAUSE SERIOUS INJURY OR DEATH. *JS
LINCOLN
MKZ HYBRID
(2012) — SERVICE BRAKES
Jul 6, 2014
Incident date: Jun 28, 2013
WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Jul 6, 2014
Incident date: Jun 28, 2013
WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE... Read more
LINCOLN
MKZ HYBRID
(2012) — ENGINE
Jul 6, 2014
Incident date: Jun 28, 2013
WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE... Read more
Incident date: Apr 5, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING THE VEHICLE WOULD ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE CURRENT MILEAGE WAS 75,000. UPDATED 11/21/14*CN ... Read more
Incident date: Apr 5, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED WHILE DRIVING THE VEHICLE WOULD ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE CURRENT MILEAGE WAS 75,000. UPDATED 11/21/14*CN ... Read more
LINCOLN
CONTINENTAL
(1994) — STRUCTURE:FRAME AND MEMBERS
Jul 3, 2014
Incident date: Jul 3, 2014
TL* THE CONTACT OWNS A 1994 LINCOLN CONTINENTAL. THE CONTACT STATED WHILE DRIVING IN REVERSE AND TURNING THE STEERING WHEEL TO THE LEFT, A SUDDEN POPPING NOISE WAS PRESENT ON THE FRONT DRIVER SIDE OF THE VEHICLE. SUDDENLY, THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE SUB FRAME BOLTS HAD SEPARATED FROM THE VEHICLE. THE FAIL... Read more
LINCOLN
CONTINENTAL
(1994) — STEERING
Jul 3, 2014
Incident date: Jul 3, 2014
TL* THE CONTACT OWNS A 1994 LINCOLN CONTINENTAL. THE CONTACT STATED WHILE DRIVING IN REVERSE AND TURNING THE STEERING WHEEL TO THE LEFT, A SUDDEN POPPING NOISE WAS PRESENT ON THE FRONT DRIVER SIDE OF THE VEHICLE. SUDDENLY, THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL TO THE LEFT. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE SUB FRAME BOLTS HAD SEPARATED FROM THE VEHICLE. THE FAIL... Read more
Incident date: Jul 2, 2013
FREQUENCY: ONCE EVERY OTHER DAY WHEN TEMPERATURE OVER 73 F. ELECTRICAL: (ISSUE 1) THE SOUND SYSTEM WHILE IN USE CREATES A HORRENDOUS SOUND/BANG THAT SOUNDS LIKE AN ACCIDENT. THIS CAUSES A LOSS OF DRIVER ATTENTION AND DISTRACTION FROM TRAFFIC. (ISSUE 2) AFTER LOUD SOUND, THE STEREO WILL LOCK IT SELF AND NOT ALLOWING TO SHUT IT DOWN OR ANYTHING. (ISSUE 3) AFTER LOUD SOUND, THE TURN SIGNAL WILL FLAS... Read more
Incident date: Jul 1, 2014
THE HEADLIGHTS HAVE WENT OFF AT NIGHT COMPLETELY 4 TIMES AND BACK ON. I WAS DRIVING ABOUT 45 MPH ABOUT A BLOCK FROM MY HOUSE AT 4AM WHEN THE HEADLIGHTS MARKER LIGHTS AND EVERYLIGHT EXCEPT TAIL LIGHTS WENT OFF. I RAN OFF THE ROAD INTO A DITCH AND BACK ON. I REACHED FOR THE BLINKERS WHICH WORKED AND SAW I WAS IN THE OTHER LANE. I WENT INTO MY LANE AND STOPPED. A FEW SECONDS LATER THE HEADLIGHTS CA... Read more
Crash
Incident date: Jun 3, 2014
DRIVING ON INTERSTATE AT 65 MPH WHEN MOTOR SHUT OFF AND WOULD NOT RESTART. FORTUNATELY I WAS IN THE RIGHT HAND LANE AND ABLE TO COAST TO A SAFE STOP. I REQUIRED A TOW TO THE DEALERSHIP. DISCOVERED THAT THE PROBLEM WAS A FAILURE OF THE CRANKSHAFT POSITION SENSOR. *TR
Incident date: Mar 1, 2014
TL* THE CONTACT STATED THAT THE VENT IN THE DASHBOARD BUCKLED AND THE DEALER STATED THAT THEY WERE UNABLE TO REPAIR. THE DEALER INFORMED THE CONTACT THAT SHE WILL HAVE TO REPLACE THE ENTIRE DASH BOARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT SHE TOOK HER VEHICLE INTO THE LINCOLN DEALERSHIPS YESTERDAY AND THEY TOOK PICTURES AND STATED THAT THEY WERE GOING TO SEND... Read more
Incident date: Mar 1, 2014
TL* THE CONTACT STATED THAT THE VENT IN THE DASHBOARD BUCKLED AND THE DEALER STATED THAT THEY WERE UNABLE TO REPAIR. THE DEALER INFORMED THE CONTACT THAT SHE WILL HAVE TO REPLACE THE ENTIRE DASH BOARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT SHE TOOK HER VEHICLE INTO THE LINCOLN DEALERSHIPS YESTERDAY AND THEY TOOK PICTURES AND STATED THAT THEY WERE GOING TO SEND... Read more
Incident date: Mar 1, 2014
TL* THE CONTACT STATED THAT THE VENT IN THE DASHBOARD BUCKLED AND THE DEALER STATED THAT THEY WERE UNABLE TO REPAIR. THE DEALER INFORMED THE CONTACT THAT SHE WILL HAVE TO REPLACE THE ENTIRE DASH BOARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT SHE TOOK HER VEHICLE INTO THE LINCOLN DEALERSHIPS YESTERDAY AND THEY TOOK PICTURES AND STATED THAT THEY WERE GOING TO SEND... Read more
Incident date: Aug 14, 2013
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE ROLLED INTO INCOMING TRAFFIC AS A RESULT ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SEVERE HEAD INJURIES. THE CONTACT WAS TAKEN FROM THE SCENE MY PARAMEDICS. A POLICE REPORT WAS FILED. THE CONTACT WAS TREATED FOR BRAI... Read more
Crash
1 injured
Incident date: May 27, 2014
APPROXIMATELY 1 MONTH AGO (IN MAY, 2014), WHILE IN THE PARKED POSITION AND IN A PARKING SPACE, NO FOOT ON BRAKE OR ACCELERATOR, MY 2007 LINCOLN MKZ (61,000 MILES) ENGINE SUDDENLY REVVED UP AND BEGAN TO THRUST FORWARD. I IMMEDIATELY HIT MY BRAKE HARD, WHICH STOPPED THE CAR PRIOR TO HITTING THE CURB OR OTHER OBSTACLES; HOWEVER, HAD IT NOT BEEN FOR MY QUICK REFLEX, I SHUDDER TO THINK WHAT MIGHT HAVE ... Read more
Incident date: May 27, 2014
APPROXIMATELY 1 MONTH AGO (IN MAY, 2014), WHILE IN THE PARKED POSITION AND IN A PARKING SPACE, NO FOOT ON BRAKE OR ACCELERATOR, MY 2007 LINCOLN MKZ (61,000 MILES) ENGINE SUDDENLY REVVED UP AND BEGAN TO THRUST FORWARD. I IMMEDIATELY HIT MY BRAKE HARD, WHICH STOPPED THE CAR PRIOR TO HITTING THE CURB OR OTHER OBSTACLES; HOWEVER, HAD IT NOT BEEN FOR MY QUICK REFLEX, I SHUDDER TO THINK WHAT MIGHT HAVE ... Read more
Incident date: Feb 25, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE VEHICLE HAD CAUGHT ON FIRE FROM UNDERNEATH. THE CONTACT ATTEMPTED TO SHUT OFF THE VEHICLE BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PARK. THE FIRE DEPARTMENT HAD TO EXTINGUISH THE FIRE TWICE BECAUSE ONCE IT WAS LOADED ON THE TOW TRUCK THE FI... Read more
Crash
Fire
Incident date: Mar 7, 2012
ONE MORNING I NOTICED THAT A CRACK HAD APPEARED ON THE BACK OF MY VEHICLE ON THE LIFT GATE RIGHT BY THE LINCOLN EMBLEM. I CALLED AND SPOKE TO THE DEALERSHIP AND THEY ADVISED ME IT WAS A COMMON OCCURRENCE THAT HAPPENS FOR NO REASON ON LINCOLN AVIATORS OF CERTAIN YEARS. NOW ALL OF A SUDDEN THE LIFT GATE HINGE ON THE RIGHT SIDE HAS SLIGHTLY SHIFTED AND I HAVE NOT EVEN OPENED IT IN MONTHS. THIS I WAS ... Read more
Incident date: Jan 2, 2014
CAR ROLLS ON ITS OWN WITHOUT DEPRESSING BRAKE OR ENGAGING ANY GEAR. VEHICLE HAS DONE THIS ABOUT 5 TIMES IN PAST 6 MONTHS AND TWICE IN THE LAST 6 WEEKS. CAR IS VERY DANGEROUS AT "ANY SPEED" SINCE IT "RUNS" ON ITS OWN. FORD SHOULD RENAME THIS MKZ HYBRID VEHICLE EITHER: DMD FOR "DRIVING MISS DAISY" OR UAS FOR "UNSAFE AT ZERO" PUF FOR "PURE UNADULTERATED FICTION" FORD HAS LIED ABOUT CAR PERF... Read more
Crash
Incident date: Jan 2, 2014
CAR ROLLS ON ITS OWN WITHOUT DEPRESSING BRAKE OR ENGAGING ANY GEAR. VEHICLE HAS DONE THIS ABOUT 5 TIMES IN PAST 6 MONTHS AND TWICE IN THE LAST 6 WEEKS. CAR IS VERY DANGEROUS AT "ANY SPEED" SINCE IT "RUNS" ON ITS OWN. FORD SHOULD RENAME THIS MKZ HYBRID VEHICLE EITHER: DMD FOR "DRIVING MISS DAISY" OR UAS FOR "UNSAFE AT ZERO" PUF FOR "PURE UNADULTERATED FICTION" FORD HAS LIED ABOUT CAR PERF... Read more
Crash
Incident date: Jan 2, 2014
CAR ROLLS ON ITS OWN WITHOUT DEPRESSING BRAKE OR ENGAGING ANY GEAR. VEHICLE HAS DONE THIS ABOUT 5 TIMES IN PAST 6 MONTHS AND TWICE IN THE LAST 6 WEEKS. CAR IS VERY DANGEROUS AT "ANY SPEED" SINCE IT "RUNS" ON ITS OWN. FORD SHOULD RENAME THIS MKZ HYBRID VEHICLE EITHER: DMD FOR "DRIVING MISS DAISY" OR UAS FOR "UNSAFE AT ZERO" PUF FOR "PURE UNADULTERATED FICTION" FORD HAS LIED ABOUT CAR PERF... Read more
Crash
Incident date: Jun 17, 2014
INTERSTATE, 4 LANE RUSH HOUR, NO WHERE TO GO AND I CAN'T SEE. LUCKY TO BE ALIVE THIS IS THE 4 TH TIME THIS MOTOR HAS GONE OUT. 4 TIMES IN 18 MONTHS. THIS IS TOO DANGEROUS AND FORD NEEDS TO BE HELD ACCOUNTABLE BEFORE SOMEBODY DIES. THIS IS A DUPLICATE COMPLAINT BECAUSE I LEFT OUT SOME INFORMATION ON PREVIOUS SUBMITION. *TR
Incident date: Dec 20, 2012
INTERSTATE AT RUSH HOUR, 60 MPH NO WHERE TO GO ?????????? VERY DANGEROUS. *TR
Incident date: Oct 4, 2013
I HAVE A 2013 LINCOLN NAVIGATOR THAT HAS SOME SERIOUS PROBLEMS WITH IT'S RAIN SENSING WIPERS. THEY WILL STOP COMPLETELY DURING A RAIN OR RAIN/SNOW STORM. OTHER TIMES THEY WON'T COME ON BY THEMSELVES. THEY INSTEAD HAVE TO BE TURNED ON MANUALLY. THEY HAVE COME ON AND STAYED ON FOR AT LEAST TWO MINUTES WHEN THERE HAS BEEN ABSOLUTELY NO RAIN OR MOISTURE IN THE AIR. I AM SURE YOU WILL AGREE WITH... Read more
Incident date: Jun 18, 2014
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND AFTER MAKING A LOUD SOUND THE PEDAL WOULD SINK INTO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE APPROPRIATE REPAIRS WERE MADE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. TH... Read more
Incident date: Jun 23, 2014
FOLLOWING DRIVING THROUGH A PUDDLE, NOT AN OVERLY DEEP PUDDLE, PERHAPS 3-4 INCHES, THE POWER ASSIST MALFUNCTION MESSAGE APPEARED AND THE POWER STEERING TURNED OFF. AFTER ALLOWING THE CAR TO DRY, THE FAILURE CLEARED FOR A SHORT TIME BUT COMES BACK ON WITHIN 5 MILES OF DRIVING. TAKING CAR TO DEALER FOR SERVICE. *TR
Incident date: Jun 9, 2011
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED AFTER RAINY WEATHER CONDITIONS, A SUBSTANTIAL AMOUNT OF WATER SETTLED IN BETWEEN THE FRONT AND REAR PASSENGER'S SIDE DOOR PANELS. THE FAILURE CAUSED A MUSTY ODOR AND MILDEW INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMAT... Read more
Incident date: Jun 24, 2014
WHEELS WERE FOUND TO BE DELAMINATING AND SEPARATING AT THE BASE MATERIAL LEVEL. ALL FOUR WHEELS . ONE TIRE HAD THE SEAL BEAD COMPLETELY MISSING . REPORTED TO LINCOLN / FORD SAME DATE ....THEY REPORTED THAT THIS WAS NOT A QUALITY PROBLEM AND OUT OF WARRANTY . CLEARLY THIS IS A SAFETY ISSUE AS IT WILL ALLOW THE TIRE TO COME OFF THE WHEEL AND IS AN INHERENT DEFECT IN THE MANUFACTURING PROCESS. *TR
Incident date: Jul 18, 2013
I WAS TRAVELING AT 9:30 PM WHEN THE HEADLIGHTS WENT OUT FOR ABOUT 45 SECONDS AND THEN CAME BACK ON. TRAVELED ABOUT A MILE, WHEN THEY WENT OUT AGAIN, CAN ON, THEN STARTED RAPIDLY FLASHING. I PULLED OVER AND IT ABOUT A MINUTE BEFORE THEY RETURNED TO NORMAL. THIS HAPPENED THREE TIMES THAT NIGHT BEFORE I ARRIVED HOME. THESE HEADLIGHT PROBLEM HAS HAPPENED FIVE TIMES SINCE THE FIRST OCCURRENCE. I RARELY... Read more
Incident date: Jun 23, 2014
TL * THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE DRIVING 50 MPH, THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Incident date: Mar 22, 2013
MARCH 22, 2013, AIRBAG LIGHT APPEARED ON DASH. DEALERSHIP SERVICE MAN ADVISED ME THE LIGHT INDICATED THE AIRBAG MAY NOT INFLATE UPON CRASH. I WAS CHARGED $39.95 FOR MISCELLANEOUS REPAIR TO THE ELECTRICAL SYSTEM BUT A DIAGNOSTIC COST WOULD BE $89.95 AND REPLACEMENT COST WOULD BE APPROXIMATELY $1600. DUE TO COST, NEITHER WAS THE DIAGNOSTIC NOR THE REPLACEMENT COMPLETED. TODAY, THE AIRBAG'S ALARM B... Read more