Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Dec 25, 2013
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE COMING TO A STOP AT 10 MPH, THEY TRIED TO STEER OUT OF THE WAY OF AN ONCOMING VEHICLE THAT HAD VEERED OUT OF IT'S LANE. WHILE ATTEMPTING TO STEER AWAY, THE VEHICLE STEERED THE OPPOSITE DIRECTION INTO A DITCH. THE PROBLEM HAD RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DIAGNOSIS WAS THAT THE LO... Read more
Incident date: Aug 5, 2014
FIESTA LINCOLN MERCURY 1720 S MESA DR, MESA, AZ 85210 (480) 719-3090 IS REFUSING TO CORRECT ACTION UNDER RECALL 05S28 NHTSA CAMPAIGN NUMBER: 07V336000. ASSOCIATED DOCUMENT RCRIT-07V336-8625 LISTED THE CORRECT PART NUMBERS AND PROCEDURE FOR THE SPECIFIC VEHICLE THAT IS IN QUESTION. - SERVICE ADVISER [XXX] AT THE DEALERSHIP STATED THAT THEY WOULD ONLY INSTALL A HARNESS ON THE VEHICLE IF NOT LE... Read more
Incident date: Jan 16, 2013
WHEN YOU ARE SLOWING DOWN FROM A SPEED OF 30 OR OVER YOU CAN FEEL THE TRANSMISSION KICK. WHEN YOU ARE STOPPING FROM REGULAR ROAD SPEEDS AND OR HIGHWAY SPEEDS THE TRANSMISSION FEELS LIKE IT IS KICKING. BEST WAY TO DESCRIBE IT IS YOU STOP AND THEN YOU FEEL A BUMP. IT IS NOT NORMAL. FEELS ALMOST LIKE A VERY HARD DOWN SHIFT ONLY BY THAT POINT YOU ARE ALREADY STOPPED. *TR
Incident date: Jul 4, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE KEY WAS EXTREMELY DIFFICULT TO REMOVE FROM THE IGNITION. THE CONTACT STATED THAT AFTER NUMEROUS ATTEMPTS ON SOME OCCASIONS, THE KEY COULD BE REMOVED FROM THE IGNITION. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE UNINTENDED ACCELERATED WHILE ATTEMPTING TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT MENTIONED THAT THE VEHICL... Read more
Incident date: Jul 30, 2014
SMELLED FUEL AROUND VEHICLE ABOUT A WEEK AGO. AFTER A COUPLE DAYS AFTER SMELL STARTED, FUEL BEGAN TO LEAK & DRIP ONTO GROUND. BY NEXT DAY I LOST 1/2 TANK OF FUEL ONTO THE GROUND. TOOK TO DEALER THEY FOUND SEAM ON TANK IS CORRODED AND LEAKING. REPAIR IS $2000. TANK ALONE IS $1500. IF THESE TANKS ARE THIS COSTLY, THEY SHOULD LAST MUCH LONGER THAN 6 - 7 YEARS. THIS IS AN UNSAFE CONDITION AND OVERLY C... Read more
Incident date: Jun 26, 2014
2000 LINCOLN TOWN CAR. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG EXPLODED FOR NO APPARENT REASON. *SMD THE CONSUMER STATED HE AND HIS WIFE WERE TRAVELING ON A STRAIGHT, DRY SMOOTH, PAVED ROAD, WHEN THE INCIDENT OCCURRED. *JB
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. WHILE THE VEHICLE WAS PARKED IN THE CONTACT'S GARAGE, A FUEL ODOR SEEPED INTO THE RESIDENCE. AN INDEPENDENT MECHANIC FOUND A LEAK IN THE BOTTOM OF THE FUEL TANK. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V301000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: Jul 30, 2013
TL * THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING FAILED. THE DEALER STATED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 147,224.
Incident date: Jul 30, 2013
TL * THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING FAILED. THE DEALER STATED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 147,224.
Incident date: Jul 6, 2004
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STARTED SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO APPLIED PINS ON THE SUSPENSION AND REPLACED THE TIRES BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THERE WAS A CRACK ON THE WHEELS THAT CAUSED THE BOLT JOINTS TO FAIL. THE CONTACT ALSO STATED THAT THE AIRBAG WARNING LIGHT WAS I... Read more
Incident date: Jul 6, 2004
TL* THE CONTACT OWNS A 2000 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STARTED SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO APPLIED PINS ON THE SUSPENSION AND REPLACED THE TIRES BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THERE WAS A CRACK ON THE WHEELS THAT CAUSED THE BOLT JOINTS TO FAIL. THE CONTACT ALSO STATED THAT THE AIRBAG WARNING LIGHT WAS I... Read more
Incident date: Jul 29, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 15, 2014
WIRES TO HEADLIGHTS BRITTLE AND/OR BROKEN. THIS VEHICLE HAS HEADLIGHTS THAT MOVE THE DIRECTION STEERING WHEEL IS TURNED AND ALSO SELF ADJUST HEIGHT UP AND DOWN AS VEHICLE IS TRAVELING. THE ALMOST CONSTANT MOVEMENT OF HEADLAMP IS CAUSING WIRES TO BECOME BRITTLE AND BREAK CAUSING HEADLIGHT FAILURE. NOT ONLY IS THIS UNSAFE, BUT IT APPEARS THAT SOME REPAIR SHOPS ARE SAYING THE FUSE BOX NEEDS TO BE REP... Read more
Incident date: Jul 15, 2014
WIRES TO HEADLIGHTS BRITTLE AND/OR BROKEN. THIS VEHICLE HAS HEADLIGHTS THAT MOVE THE DIRECTION STEERING WHEEL IS TURNED AND ALSO SELF ADJUST HEIGHT UP AND DOWN AS VEHICLE IS TRAVELING. THE ALMOST CONSTANT MOVEMENT OF HEADLAMP IS CAUSING WIRES TO BECOME BRITTLE AND BREAK CAUSING HEADLIGHT FAILURE. NOT ONLY IS THIS UNSAFE, BUT IT APPEARS THAT SOME REPAIR SHOPS ARE SAYING THE FUSE BOX NEEDS TO BE REP... Read more
Incident date: Jul 1, 2014
1993 LINCOLN MARK VIII. CONSUMER WRITES IN REGARDS TO VEHICLE HIGH BEAM AND LOW BEAM HEADLIGHTS PROBLEM. *SMD THE CONSUMER STATED HE COULD NOT SEE AT NIGHT WITH THE HIGH BEAMS OR LOW BEAMS ON. *JB
Incident date: Jul 21, 2014
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO THE REAR OF A SECOND VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000. UPDATED 9/18/14*CN
Crash
Incident date: Jul 3, 2006
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 20 MPH, THE ALUMINUM SURFACE OF THE WHEELS BEGAN TO RUB OFF. AS A RESULT, THE SURFACE OF THE WHEELS BECAME IRREGULAR AND ALL FOUR TIRES DEFLATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Incident date: Jun 3, 2014
ON THE 2006 LINCOLN TOWN CAR SIGNATURE LIMITED, THE ACCELERATOR AND BRAKE PEDALS ARE ADJUSTABLE. THE PEDALS ARE CLOSE TOGETHER, THEREFORE, LEAVING LITTLE SPACE BETWEEN THE BRAKE AND ACCELERATOR. WHEN TRYING TO STOP, THE BRAKE AND, UNFORTUNATELY, ACCELERATOR PEDALS WERE BOTH BEING PRESSED AT THE SAME TIME. THIS HAS ALMOST CAUSED ACCIDENTS WHEN TRYING TO STOP FOR MY SPOUSE AND ME. THIS HAS BEEN A PR... Read more
Crash
2 injured
Incident date: Jun 3, 2014
ON THE 2006 LINCOLN TOWN CAR SIGNATURE LIMITED, THE ACCELERATOR AND BRAKE PEDALS ARE ADJUSTABLE. THE PEDALS ARE CLOSE TOGETHER, THEREFORE, LEAVING LITTLE SPACE BETWEEN THE BRAKE AND ACCELERATOR. WHEN TRYING TO STOP, THE BRAKE AND, UNFORTUNATELY, ACCELERATOR PEDALS WERE BOTH BEING PRESSED AT THE SAME TIME. THIS HAS ALMOST CAUSED ACCIDENTS WHEN TRYING TO STOP FOR MY SPOUSE AND ME. THIS HAS BEEN A PR... Read more
Crash
2 injured
Incident date: Jan 2, 2012
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SURGED UNEXPECTEDLY. IN ADDITION, THE UNINTENDED ACCELERATION OCCURRED WHEN DRIVING VARIOUS SPEEDS. THE CONTACT MENTIONED THAT ON A SEPARATE OCCASION THE VEHICLE SURGED AND CRASHED INTO A DOG. THE VEHICLE WAS TAKEN TO THE DEALER ON N... Read more
Crash
Incident date: May 1, 2014
IN STATES WHERE ROAD SALT IS USED, FORD IS RECALLING CERTAIN VEHICLES WHERE THE LICENSE PLATE LAMP ASSEMBLY MAY EXPERIENCE AN ELECTRO-CHEMICAL REACTION AND CORROSION AS A RESULT OF WATER INTRUSION. FORD'S LIST OF RECALLED VEHICLES APPEAR TO BE VERY NARROW. MY 2007 LINCOLN MKX (THREE YEARS PRIOR TO THE CURRENT RECALL LIST) HAS THE SAME PROBLEM - ONE OF THE 2 LICENSE PLATE LIGHTS IS CORRODED AND Q... Read more
Incident date: May 1, 2014
IN STATES WHERE ROAD SALT IS USED, FORD IS RECALLING CERTAIN VEHICLES WHERE THE LICENSE PLATE LAMP ASSEMBLY MAY EXPERIENCE AN ELECTRO-CHEMICAL REACTION AND CORROSION AS A RESULT OF WATER INTRUSION. FORD'S LIST OF RECALLED VEHICLES APPEAR TO BE VERY NARROW. MY 2007 LINCOLN MKX (THREE YEARS PRIOR TO THE CURRENT RECALL LIST) HAS THE SAME PROBLEM - ONE OF THE 2 LICENSE PLATE LIGHTS IS CORRODED AND Q... Read more
Incident date: Sep 10, 2013
WHILE TRAVELING AT ABOUT 35 MPH WITH NO VEHICLES IN FRONT OF ME ALL OF A SUDDEN THE COLLISION WARNING SYSTEM ACTIVATES. THIS FIRST STARTED 9/10/2013 AND CONTINUES TO BE A FALSE WARNING FROM TIME TO TIME UP THROUGH 7/23/2014, MILEAGE NOW 15125. GOING BACK TO DEALER AGAIN. *TR
Incident date: Sep 10, 2013
WHILE TRAVELING AT ABOUT 35 MPH WITH NO VEHICLES IN FRONT OF ME ALL OF A SUDDEN THE COLLISION WARNING SYSTEM ACTIVATES. THIS FIRST STARTED 9/10/2013 AND CONTINUES TO BE A FALSE WARNING FROM TIME TO TIME UP THROUGH 7/23/2014, MILEAGE NOW 15125. GOING BACK TO DEALER AGAIN. *TR
Incident date: May 21, 2014
WARNING LIGHT CAME ON BEEPED 5X IN A ROW SEVERAL TIMES STOPPED THEN REPEATED OVER AND OVER AS LONG AS WE WERE DRIVING. COST OVER 450.00 TO REPLACE SEAT BELT. THERE SEEM TO BE MANY OF THIS SAME PROBLEM LISTED. I HAVE HAD 7 TOWN CARS IN THE LAST 20 YEARS, NEVER HAD A PROBLEM. I HAVE ALREADY HAD A RECALL REPAIR ON THE STEERING COLUMN. BUT, STILL LOVE THAT CAR!!! *TR
Incident date: May 21, 2014
WARNING LIGHT CAME ON BEEPED 5X IN A ROW SEVERAL TIMES STOPPED THEN REPEATED OVER AND OVER AS LONG AS WE WERE DRIVING. COST OVER 450.00 TO REPLACE SEAT BELT. THERE SEEM TO BE MANY OF THIS SAME PROBLEM LISTED. I HAVE HAD 7 TOWN CARS IN THE LAST 20 YEARS, NEVER HAD A PROBLEM. I HAVE ALREADY HAD A RECALL REPAIR ON THE STEERING COLUMN. BUT, STILL LOVE THAT CAR!!! *TR
LINCOLN
CONTINENTAL
(1994) — ENGINE
Jul 24, 2014
Incident date: Jul 1, 2013
TL* THE CONTACT OWNS A 1994 LINCOLN CONTINENTAL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE OIL PRESSURE GAUGE SUDDENLY DECREASED AND A CHIME SOUNDED INSIDE THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER AND THEY WERE UNABLE TO LOCATE THE ISSUE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Incident date: Apr 19, 2013
SAFETY ISSUE WITH AIR BAG/SEAT BELT. HAVE HAD BOTH DRIVER'S AND PASSENGER'S SEAT BELTS REPLACED DUE TO AIR BAG LIGHTS COMING ON. BETWEEN THE TWO REPAIRS HAVE SPENT OVER $1,200. SHOULD BE A RECALL ON THIS PROBLEM SINCE THE AIR BAGS WON'T DEPLOY IN CASE OF AN ACCIDENT. *TR
Incident date: Apr 19, 2013
SAFETY ISSUE WITH AIR BAG/SEAT BELT. HAVE HAD BOTH DRIVER'S AND PASSENGER'S SEAT BELTS REPLACED DUE TO AIR BAG LIGHTS COMING ON. BETWEEN THE TWO REPAIRS HAVE SPENT OVER $1,200. SHOULD BE A RECALL ON THIS PROBLEM SINCE THE AIR BAGS WON'T DEPLOY IN CASE OF AN ACCIDENT. *TR
Incident date: Jul 24, 2014
WHILE DRIVING ON I-95 NORTHBOUND AROUND WOOLBRIGHT ROAD, I RAN OVER TIRE DEBRIS AND CAUSED PART OF MY TIRE TO COME OFF. THE TIRE DID NOT GO FLAT AMAZINGLY, BUT I WILL DEFINITELY NEED A NEW TIRE. I HAVE A NAVIGATOR, SO LUCKILY IT DIDN'T CAUSE ANY MORE DAMAGE LIKE AN ACCIDENT. *TR
Incident date: Jul 24, 2014
WHILE DRIVING ON I-95 NORTHBOUND AROUND WOOLBRIGHT ROAD, I RAN OVER TIRE DEBRIS AND CAUSED PART OF MY TIRE TO COME OFF. THE TIRE DID NOT GO FLAT AMAZINGLY, BUT I WILL DEFINITELY NEED A NEW TIRE. I HAVE A NAVIGATOR, SO LUCKILY IT DIDN'T CAUSE ANY MORE DAMAGE LIKE AN ACCIDENT. *TR
Incident date: Jul 8, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THE INTERNAL COMPUTER IN THE MEDIUM OF THE VEHICLES DASHBOARD COMPLETELY MELTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THE FAILURE DAMAGED THE COIL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAI... Read more
Incident date: Jun 6, 2006
AIR BAG LIGHT STAYS ON AT ALL TIME AND BEEPS. DASH BOARD AND HEAD LIGHT COME ON AND GO OFF AT TIMES ON THEIR OWN. OIL CHANGE LIGHT REMAINS ON AT ALL TIMES EVEN WHEN THERE IS NOT A NEED FOR OIL TO BE CHANGED. *TR
Incident date: Jun 6, 2006
AIR BAG LIGHT STAYS ON AT ALL TIME AND BEEPS. DASH BOARD AND HEAD LIGHT COME ON AND GO OFF AT TIMES ON THEIR OWN. OIL CHANGE LIGHT REMAINS ON AT ALL TIMES EVEN WHEN THERE IS NOT A NEED FOR OIL TO BE CHANGED. *TR
Incident date: Jun 6, 2006
AIR BAG LIGHT STAYS ON AT ALL TIME AND BEEPS. DASH BOARD AND HEAD LIGHT COME ON AND GO OFF AT TIMES ON THEIR OWN. OIL CHANGE LIGHT REMAINS ON AT ALL TIMES EVEN WHEN THERE IS NOT A NEED FOR OIL TO BE CHANGED. *TR
Incident date: Aug 14, 2013
ORIGINALLY I LOST THE CONTROL OF THE ADJUSTMENT OF REAR-VIEW SIDE MIRRORS. REPAIRED BY FORD NOW THE PASSENGER MIRROR WONDERS TO VIEW MY CARS IMAGE. THIS IS DANGEROUS WHEN CHANGING LANES, TO THE RIGHT SIDE. *TR
Incident date: Aug 14, 2013
ORIGINALLY I LOST THE CONTROL OF THE ADJUSTMENT OF REAR-VIEW SIDE MIRRORS. REPAIRED BY FORD NOW THE PASSENGER MIRROR WONDERS TO VIEW MY CARS IMAGE. THIS IS DANGEROUS WHEN CHANGING LANES, TO THE RIGHT SIDE. *TR
Incident date: Dec 12, 2008
I HAVE A REPEATED PROBLEM WHERE EXCESSIVE CORROSION AROUND THE WHEEL RIM CAUSES A LOSS OF TIRE PRESSURE. I HAVE TO REPEATEDLY HAVE A MECHANIC GRIND AND RESEAL THE WHEEL RIM. BEAD SEALER ALONE IS INEFFECTIVE DUE TO THE LEVEL OF CORROSION. I CAN LOSE 15 -20 LBS OF PRESSURE IN AN HOUR WHEN THIS OCCURS. I HAVE HAD TWO TIRES THAT HAVE BEEN DAMAGED BY A RAPID LOSS OF PRESSURE. I AM CONCERNED TO TAKE THE... Read more
Incident date: Jul 16, 2014
TL* THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE PARKED, HE WAS MADE AWARE THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED AND REMAINED IN THE CONTACT'S DRIVE WAY, WHICH WAS ADVISED BY THE FIRE DEPARTMENT. THE FIRE DEPARTMENT STATED THAT THE FIRE STARTED FROM UNDER THE HOOD ON THE DRIVER'S SIDE BUT THE DIRECT ORIGINA ... Read more
Fire
Incident date: May 20, 2013
WHEN DRIVING THE CAR IT WILL SHIFT FROM DRIVE TO S1, S2, S3, S4, IT WILL DECREASE IN SPEED, LIKE A HESITATION AND SLOWING DOWN. I AM AFRAID IF THIS CONSTANTLY HAPPENS SOME ONE WILL HIT ME IN THE REAR., CAUSING A SERIOUS ACCIDENT. WE HAVE TAKEN THIS CAR IN TWICE FOR REPAIRS, STILL ISN'T FIXED. FIRST, OH ITS NEED TO BE PUT ON THE COMPUTER AND RECALIBRATED. SECOND, AFTER TEST DRIVING THE DEALERSHI... Read more
Incident date: May 20, 2013
WHEN DRIVING THE CAR IT WILL SHIFT FROM DRIVE TO S1, S2, S3, S4, IT WILL DECREASE IN SPEED, LIKE A HESITATION AND SLOWING DOWN. I AM AFRAID IF THIS CONSTANTLY HAPPENS SOME ONE WILL HIT ME IN THE REAR., CAUSING A SERIOUS ACCIDENT. WE HAVE TAKEN THIS CAR IN TWICE FOR REPAIRS, STILL ISN'T FIXED. FIRST, OH ITS NEED TO BE PUT ON THE COMPUTER AND RECALIBRATED. SECOND, AFTER TEST DRIVING THE DEALERSHI... Read more
Incident date: Mar 1, 2014
MY PARENTS BOUGHT THE CAR AS A CERTIFIED / PRE-OWNED WHEN IT WAS 6 MONTHS OLD. WITHIN THE PAST SIX MONTHS THE TOWN CAR WILL SUDDENLY TRY TO ACCELERATE, (OR THE ENGINE WILL RUN UP TO THE REDLINE ON THE TACHOMETER.) IT WILL LITERALLY SPIN THE BACK TIRES WHILE BOTH THE DRIVERS FEET ARE ON THE BRAKE PEDAL. WE ARE CONTACTING THE DEALER THIS WEEK. THIS IS GETTING MORE AND MORE OFTEN. *TR
Incident date: Mar 1, 2014
MY PARENTS BOUGHT THE CAR AS A CERTIFIED / PRE-OWNED WHEN IT WAS 6 MONTHS OLD. WITHIN THE PAST SIX MONTHS THE TOWN CAR WILL SUDDENLY TRY TO ACCELERATE, (OR THE ENGINE WILL RUN UP TO THE REDLINE ON THE TACHOMETER.) IT WILL LITERALLY SPIN THE BACK TIRES WHILE BOTH THE DRIVERS FEET ARE ON THE BRAKE PEDAL. WE ARE CONTACTING THE DEALER THIS WEEK. THIS IS GETTING MORE AND MORE OFTEN. *TR
Incident date: Mar 1, 2014
MY PARENTS BOUGHT THE CAR AS A CERTIFIED / PRE-OWNED WHEN IT WAS 6 MONTHS OLD. WITHIN THE PAST SIX MONTHS THE TOWN CAR WILL SUDDENLY TRY TO ACCELERATE, (OR THE ENGINE WILL RUN UP TO THE REDLINE ON THE TACHOMETER.) IT WILL LITERALLY SPIN THE BACK TIRES WHILE BOTH THE DRIVERS FEET ARE ON THE BRAKE PEDAL. WE ARE CONTACTING THE DEALER THIS WEEK. THIS IS GETTING MORE AND MORE OFTEN. *TR
Incident date: Jun 2, 2014
GAS TANK STARTED LEAKING RANDOMLY AT 80,000 MILES. VEHICLE HAS ALWAYS BEEN GARAGE STORED AND MAINTAINED BY THE DEALER. I HAVE SEEN AND HEARD OF A LOT OF OTHER PEOPLE HAVING THE SAME ISSUES WITH 07-10 LINCOLN MKX AND FORD EDGE OF THE SAME YEAR. *TR
Incident date: Jul 20, 2013
AIR BAG DASH LIGHT ON, THERE ARE 5 BEEPS FIVE TIMES EVERY HALF HOUR. *TR
Incident date: Jun 11, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE KNUCKLE WAS RUSTED AND THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 245,000.
Incident date: Jul 12, 2014
SECOND TIME THE SPARK PLUG BLEW OUT OF THE TRITON 54 HEAD.. TRAINED TEC PERFORMED IT THE FIRST TIME SERT INSTALL AND WORKED FINE. HE DIDN'T TOUCH THE FACTORY PLUGS ON THE OTHER CYLINDERS. BUT THOSE BLEW OUT THIS IS A FORD DESIGN ERROR AND FLAW BUT THEY REFUSE TO ACKNOWLEDGE IT. INSTEAD THEY RATHER BLAME THE TECHS AND THE CUSTOMER. *TR
Incident date: Jul 12, 2014
SECOND TIME THE SPARK PLUG BLEW OUT OF THE TRITON 54 HEAD.. TRAINED TEC PERFORMED IT THE FIRST TIME SERT INSTALL AND WORKED FINE. HE DIDN'T TOUCH THE FACTORY PLUGS ON THE OTHER CYLINDERS. BUT THOSE BLEW OUT THIS IS A FORD DESIGN ERROR AND FLAW BUT THEY REFUSE TO ACKNOWLEDGE IT. INSTEAD THEY RATHER BLAME THE TECHS AND THE CUSTOMER. *TR
Incident date: Jun 14, 2014
CONSIDER INCLUDING TOWN CARS IN THE LATEST FORD CROWN VIC, MERC GRAN MARQUIS, MARAUDER 500K CAR STEERING ISSUE. WHILE CHANGING THE OIL ON MY 2003 TOWN CAR ONE MONTH AGO, I FOUND A HEAT SHIELD FROM THE EXHAUST MANIFOLD LAYING PARALLEL TO AND ON THE STEERING SHAFT STUCK BETWEEN THE SHAFT AND THE UPPER CONTROL ARM SUPPORT AND VEHICLE FRAME. THE BOLTS HOLDING THE SHIELD AS WELL AS MOUNTING TABS ON THE... Read more