Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 25, 2025
Odometer Fraud. The contact purchased a 2010 Hyundai Santa Fe. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 142,000. It was later discovered, during a VIN check, that the mileage was 223,000. The mileage was last recorded in June 2025. The local Police Department was notified of the fraud. However, due to ... Read more
Incident date: Mar 16, 2025
First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side
Incident date: Jan 22, 2026
Vehicle: 2021 Chevrolet Silverado Issue: Infotainment system failure after GM‑pushed OTA update Description of Problem: On 10/31/2025, my vehicle’s infotainment system attempted an over‑the‑air software update. The update failed and the screen has been locked ever since, displaying only the message: “Update Failed – Return to Dealer.” As a result: - I cannot access any settings (cloc... Read more
Incident date: Dec 26, 2025
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally and failed to accelerate as intended while depressing the accelerator pedal. The contact pulled to the side of the road. The vehicle failed, then failed to respond while in drive or reverse. No warning light was illuminated. The contact called for Roadside Assista... Read more
Incident date: May 1, 2025
I had to have my engine replaced Dan Cummins didn’t put the bolts back into my transfer case which caused me to need a new transfer case and sylnoids , now I am being told I need a new transmission.
Incident date: May 1, 2025
The contact owns a 2016 GMC Canyon. The contact stated that while driving at various speeds, the power steering feature suddenly malfunctioned, causing the steering wheel to become difficult to turn in either direction. After the failure occurred, the traction control warning light illuminated. The vehicle was taken to the local mechanic, who diagnosed that the steering column was faulty and neede... Read more
Incident date: Dec 15, 2025
Engine caused coolant to leak into the cylinders. Cracked engine block. Had to completely replace engine. Called Ford Assist and they said my car is one year too old to help with any sort of repairs. I was stranded without and car (my means to get to work) and heavily relied on other people. I had to finance the repairs on high interest loans, which caused undue stress and financial hardship.
Incident date: Jan 21, 2026
Check engine light came on after attempting a remote start and failed. Upon using an OBD-II code reader, it gave the code: P2421 - EVAP Vent Valve stuck open. This part is not covered under the 8/80k federal emissions warranty but is still an issue and is affecting emissions. There were no other alerts or warnings issued before attempting the remote start that caused the issue.
Incident date: Nov 20, 2025
I received a recall notice for my 2013 Kia Optima, VIN #: [XXX] related to engine issues and an increased risk of fire. After receiving the recall notice, my vehicle began smoking and briefly caught fire while in operation. I immediately shut the vehicle off, and the smoke and fire stopped. For safety reasons, the vehicle was towed by my insurance company to my aunt’s residence, which was the ... Read more
Fire
Incident date: Jan 1, 2026
The contact owns a 2016 Dodge Dart. The contact stated that while the vehicle was parked, the transmission shifter failed to shift out of park. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with transmission shifter cable failure. The contact was informed that the transmission shifter cable needed to be replaced. The vehicle was repair... Read more
Incident date: Jan 20, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at various speeds, there was an abnormally loud clamoring sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a dealer, and the mechanic informed the contact that the engine might fail soon. The contact was able to continue driving the vehicle, but the contact was advised to br... Read more
Incident date: Nov 1, 2025
the vehicle has developed the exact symptoms described in the recall, including: Loss of power Check Engine Light Excessive oil consumption Electronic throttle control warnings / drivability issues My authorized dealer has confirmed that the recall is open but states parts are not available. This leaves me with an unsafe and unreliable vehicle.
Incident date: Jan 20, 2026
In my 2017 my check engine light came on at 70,000 miles throwing a bunch of different codes, ignition coil misfire and actuator making vehicle overheat and run rough, made extensive repairs to the vehicle based on what the codes were which didn’t repair the vehicle, finally engine gave out on me at 93,000 miles and I had the vehicle towed to Classic Ford In Mentor Ohio and they diagnosed the ve... Read more
Incident date: Jan 20, 2026
The contact owns a 2020 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel became dark. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was unknown. The vehicle was not repaired. The failure reoccurred and the vehicle was taken back to the... Read more
Incident date: Jan 14, 2026
The vehicle caught fire while parked and running in the driveway of my home. There were no modifications, no accident, and no external cause. The fire occurred without warning and posed a serious safety risk to occupants and property. The vehicle was under manufacturer warranty at the time of the incident. The fire caused damages to my house too. There were no warning lamps or messages. Benz has n... Read more
Fire
Incident date: Nov 18, 2025
Like most other third gen tundra owners, I experience a significant delay at random between pressing the throttle and actual vehicle movement. Often in unsafe situations, such as in traffic or at intersections, the vehicle will not move for 1-5 seconds upon pressing the throttle/pedal. When it finally does move, it will jump forward, startling passengers. This is a clear safety concern that occ... Read more
Incident date: Jan 7, 2026
A safety alert keeps coming up when I attempt to break. Have had multiple services done with ongoing issues with inter cooler parts unheard lines and supercharger so much plastic under the hood investigate and help the consumer it’s a ongoing struggle for customers
Incident date: Dec 27, 2025
Was coming off an exit on the interstate and started slowing down. My brakes act like they didn’t want to work. Grinding and the pedal was twitching under my foot. The car stopped thankfully, but then all Linda of lights came on the my dash and will not go off. And 3 warning come up!
Incident date: Feb 1, 2021
All lights shown on monitor. ADAS system would not be functional. Went to dealer and checked for causes. Recommended to replace fuel injector, spark plug, and battery. Since battery was replaced in two months, vehicle only did the checking. However, the condition kept on after a few days. Spark plug was replaced a day before yesterday and the condition came back yesterday. Researched online and se... Read more
Incident date: Nov 3, 2025
The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 MPH on the highway, the contact was alerted by the message “Eyesight Technology Failure”, before the battery shut down, causing the steering wheel to seize, forcing the contact to come to a complete stop in the middle of the highway. The check engine, air bags, and oil warning lights were illuminated. The contact ... Read more
Incident date: Jan 9, 2026
Rear Belt Monitor Fault continues to be an issue. We received this warning light and supposedly had this repaired in October of 2024. The dealership replaced the rear seat belt buckle and reset the codes. This worked for a while but now is happening again. Additionally, we are receiving an airbag warning related to the rear belt monitor. When driving even short distances the warning light appear... Read more
Incident date: Sep 1, 2025
An error, "Travel Assist Not Working" intermittently pops up and then disappears. This has been happening for several months. Sometimes many times per minute. In one instance, up to 10x in one minute. It is a safety issue as it has a loud ding every time it happens and sometimes it surprises me and distracts me from driving. Because there is no common thing that causes the error to pop up, it has ... Read more
Incident date: Oct 7, 2025
Slide off road while braking. Braking problem due to recall, Manufacturer Recall NumberC4B / NHTSA Recall Number24V-896. Recall was to be fix 1st quarter of 2025, Now 2026 still not repair solution.
Incident date: Oct 7, 2025
Backup camera failure. Camera fault detected error message. Possibly caused by water intrusion
Incident date: Oct 7, 2025
Vehicle Status: Brand New Current Mileage: Approximately 10,000 miles Incident Description On 1/8/26, while operating the vehicle on the interstate at highway speeds with cruise control engaged, the Check Engine light began to flash. Simultaneously, the vehicle’s warning system issued an alert stating that the engine oil was excessively hot. Immediately after these warnings, the engine began ... Read more
Incident date: Dec 14, 2025
We had a sudden heavy wet snow that accumulated a couple inches on the roadway. This made the roadway very slippery. The vehicle could not be driven safely. Upon lifting my foot off the gas pedal, the rear wheels would enter regenerative braking and cause the rear wheels to skid (no matter the drive mode or speed down to less than 5 mph), leading to fishtailing and no ability to control the vehi... Read more
Incident date: Oct 1, 2025
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a fail... Read more
Incident date: Jan 2, 2026
My supplemental restraint system problem keeps appearing on my dash at random times, sometimes will go away then sometimes will stay. I feel this is odd as if something was wrong I want to check it out but I cannot tell and feel this might be a technical error.
Incident date: Dec 31, 2025
Transmission, hard shifting
LINCOLN
CONTINENTAL
(2017) - UNKNOWN OR OTHER
Jan 8, 2026
Incident date: Jun 8, 2025
I had been driving my 2022 Toyota Highlander XLE with 46k miles that I just got for about two weeks, so about 10 days out of the 14 i actually drove it from home to work and back home. Within those 10 days driving the SUV, 8 mornings and one afternoon the highlander engine had issues accelerating and shifting gears. Basically when pulling out on to a highway from a side street coming down a hill w... Read more
Incident date: Apr 23, 2025
When turning the wheel it makes a clicking noise .
Incident date: Jan 8, 2026
The contact owns a 2021 Hyundai Palisade. The contact stated that while driving at 25 MPH, the steering wheel seized. The contact stated that the failure recurred intermittently while driving 45-55 MPH. The power steering warning light was illuminated. The contact stated that upon coming to a complete stop, the steering wheel seized. The contact was able to pull over to the side of the road. The c... Read more
LINCOLN
CONTINENTAL
(2017) - POWER TRAIN
Jan 7, 2026
Incident date: Jan 6, 2026
The contact owns a 2017 Nissan Pathfinder. The contact stated that while driving in a parking lot at unknown speeds, the vehicle began jerking and stalled. The battery had become inoperable. The TPMS message was displayed. The failure was linked to Technical Service Bulletin: NTB15-015h. The local dealer was called and informed the contact that the failure was related to the CVT transmission and c... Read more
Incident date: Jun 11, 2025
It need to fill the oil ever two to three weeks - oil consumption? Now this morning it has the a lot of oil in the ground - I won’t drive the car
Incident date: May 15, 2024
My 2020 GMC Sierra with a 5.3L engine and 78,272 miles on the vehicle, experienced damaged lifters which also resulted in a damaged cam shaft. The total repair bill was $9,208.86. While in the GMC dealership for repair, there were 2 other trucks - same model, same year, same engine - in for the same repair. When searching on-line, I found the recall for the GMC 6.2L engine for similar issues. It ... Read more
Incident date: Jan 5, 2026
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that ... Read more
Incident date: Jan 5, 2026
I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the proced... Read more
Incident date: Dec 30, 2025
On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overco... Read more
Incident date: Jan 5, 2026
Air bags malfunction. There is a warning ⚠️ pop up message on my dashboard that says, Air bags malfunction contact manufacturer dealer. This is clearly a safety issue and it should be part of a recall or a recall needs to be started with this issue.
Incident date: Jan 5, 2026
The vehicle’s display screen intermittently goes black, rendering the rearview camera inoperative. This failure significantly impairs rear visibility and creates a safety hazard while reversing
Incident date: Dec 31, 2025
Motor was chugging took to a dealership on march 22 was told I had a collapsed lifter I was told my cost would be 4800 gm would cover half which was fine then when the work was done the dealership took it for a test drive while they were on the test drive the motor locked up they originally told me it was a cam bearing later I found out through paperwork that was emailed to me that it was a main b... Read more
Incident date: Dec 31, 2025
While key FOB is operational, next to car door and under moderate temperature conditions, the exterior door handle(s) wont open the car door. The doors freeze, remain latched in place from the outside. The interior door handle on the same door remains operational. This makes it difficult to get into the vehicle to remove people from inside the car should dangerous conditions be present while the... Read more
Incident date: Jan 17, 2023
Headlights are too bright and/or to high and blind other drivers.
Incident date: Oct 2, 2025
Feb.29,2024 I had a warning light come on that said "Forward driving aids temporarily disabled front sensor blocked" when this message appears my cruise control is disabled. I contacted my dealer they had me bring it in, they said they fixed it. I contacted Nissan consumer affairs because the warning light was still coming on. They told me that it doesn't affect the performance of my vehicle & doe... Read more
Incident date: Oct 2, 2025
Feb.29,2024 I had a warning light come on that said "Forward driving aids temporarily disabled front sensor blocked" when this message appears my cruise control is disabled. I contacted my dealer they had me bring it in, they said they fixed it. I contacted Nissan consumer affairs because the warning light was still coming on. They told me that it doesn't affect the performance of my vehicle & doe... Read more
Incident date: Dec 26, 2025
Vehicle does not indicate proper DEF level. Vehicle has stated several times that it is out of DEF but is not. The most recent time the vehicle was at a dealer and was noted as normal operation. Driving up to going the dealer: vehicle displayed message “DEF empty refill now vehicle speed restricted to 65mph”with a 500 mile count down. Vehicle was driven 489 miles of the 500 miles. Vehicle was ... Read more
Incident date: Jan 2, 2026
I am writing to report a serious and ongoing safety issue with my vehicle. While I was actively driving in traffic, my car suddenly shut off completely without warning. This occurred while the vehicle was in motion, creating an immediate and dangerous situation. During this incident, the steering wheel locked up multiple times while I was driving, making it extremely difficult to control the vehi... Read more
LINCOLN
CONTINENTAL
(2017) - ENGINE
Jan 1, 2026
Incident date: Oct 1, 2025
Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.
Incident date: Dec 5, 2025
The car caught fire all the sudden while parked and burnt almost completely (~80%)
Fire
Incident date: Dec 5, 2025
Warning alerts including: Service electric system, Regenerative battery system not available, service transmission, Vehicle will shut down, then car dies Car towed Aug 11 at 807 miles, Dec 8th at 2707 miles, many time intermittently car does not start, been to RON TOKIN Dodge Service few times for these problems. we are told "can not duplicate concerns" will not release service BULLETINS TO us.