Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Mar 18, 2014
LIGHT FOR SEAT BELT CAME ON AND THERE WAS A BEEPING SONG, TOOK TO DEALERSHIP, SAID THAT WAS A SHORTAGE AND THE PRE-TENSIONERS SEAT BELT RETRACTOR HAD TO BE REPLACE, IF NOT REPLACE IF I GOT INTO AN ACCIDENT THE AIRBAG WOULD NOT DEPLOY. PAID 719.00 TO HAVE REPLACE. FAST FORWARD TO TODAY OCT. 22, 2014. SAME THING HAPPEN AGAIN TOOK IT TO DEALER SAID THAT THIS TIME IT IS THE DRIVER SIDE THAT NEEDS TO ... Read more
Incident date: Mar 18, 2014
LIGHT FOR SEAT BELT CAME ON AND THERE WAS A BEEPING SONG, TOOK TO DEALERSHIP, SAID THAT WAS A SHORTAGE AND THE PRE-TENSIONERS SEAT BELT RETRACTOR HAD TO BE REPLACE, IF NOT REPLACE IF I GOT INTO AN ACCIDENT THE AIRBAG WOULD NOT DEPLOY. PAID 719.00 TO HAVE REPLACE. FAST FORWARD TO TODAY OCT. 22, 2014. SAME THING HAPPEN AGAIN TOOK IT TO DEALER SAID THAT THIS TIME IT IS THE DRIVER SIDE THAT NEEDS TO ... Read more
Incident date: Oct 17, 2014
WHILE DRIVING 35 MPH ON THE TRUMAN PARKWAY THE CAR SUDDENLY ACCELERATED AS FAST AS IT WOULD GO. BRAKES FAILED AND CAR WENT OUT OF CONTROL. AFTER AVOIDING TO HIT 5 O6 CARS IT SIDE SWIPED ANOTHER CAR THEN VEERED TO THE RIGHT AND CAME TO A STOP ON A WET GRASSY AREA. IN 2 PREVIOUS INCIDENTS THE ENGINE REVVED UP AT A RED LIGHT AND I ALMOST HIT THE CAR IN FRONT OF ME. *TR
Crash
Incident date: Oct 17, 2014
WHILE DRIVING 35 MPH ON THE TRUMAN PARKWAY THE CAR SUDDENLY ACCELERATED AS FAST AS IT WOULD GO. BRAKES FAILED AND CAR WENT OUT OF CONTROL. AFTER AVOIDING TO HIT 5 O6 CARS IT SIDE SWIPED ANOTHER CAR THEN VEERED TO THE RIGHT AND CAME TO A STOP ON A WET GRASSY AREA. IN 2 PREVIOUS INCIDENTS THE ENGINE REVVED UP AT A RED LIGHT AND I ALMOST HIT THE CAR IN FRONT OF ME. *TR
Crash
Incident date: Oct 17, 2014
WHILE DRIVING 35 MPH ON THE TRUMAN PARKWAY THE CAR SUDDENLY ACCELERATED AS FAST AS IT WOULD GO. BRAKES FAILED AND CAR WENT OUT OF CONTROL. AFTER AVOIDING TO HIT 5 O6 CARS IT SIDE SWIPED ANOTHER CAR THEN VEERED TO THE RIGHT AND CAME TO A STOP ON A WET GRASSY AREA. IN 2 PREVIOUS INCIDENTS THE ENGINE REVVED UP AT A RED LIGHT AND I ALMOST HIT THE CAR IN FRONT OF ME. *TR
Crash
Incident date: Oct 17, 2014
I HAD NOTICED A FAINT GAS SMELL FROM MY 2007 MKX. FRI 10/17/14 AFTER FILLING UP MY GAS TANK AND PARKING AT WORK, I FOUND A PUDDLE OF GAS UNDERNEATH MY CAR. TOOK THE MKX TO MY MECHANIC AND FOUND THAT THE TANK IS RUSTING AND LEAKING AT THE SEAMS. $1600 FOR A NEW TANK BUT NONE ARE AVAILABLE. CALL FORD CONSUMER COMPLAINT LINE AND TOLD THERE IS NOT A RECALL AND FORD WOULD NOT REPLACE OR TAKE CARE OF TH... Read more
Incident date: Aug 1, 2014
ABOUT 2 MONTHS AGO, THERE BEGAN A STRONG SMELL OF GASOLINE IN MY GARAGE IMMEDIATELY AFTER FILLING MY GAS TANK. AFTER THIS HAPPENING SEVERAL OTHER TIMES, I HAD THE CAR TESTED FOR A FUEL LEAK. A SMOKE TEST WAS PERFORMED AND NO LEAK WAS FOUND. UPON SEARCHING AN ANSWER TO THIS PROBLEM, IT HAS COME TO MY ATTENTION THAT THIS IS A COMMON ISSUE IN LINCOLN MKX AND FORD EDGE SUV'S MADE IN 2007 AND AFTER. TH... Read more
Incident date: Oct 17, 2014
I GOT THIS CAR IN JULY & SHORTLY THEREAFTER I STARTED HEARING A POP HERE & THERE IN THE FRONT END. AND ITS GRADUALLY GETTING WORSE. I WAS TOLD TO CHECK TO SEE IF THERE MAY BE A RECALL FOR THE BALL OR U JOINTS. I NEED TO KNOW IF THIS CAR IS INCLUDED IN A RECALL OR NOT. AND IF SO HOW DO I GO ABOUT GETTING IT FIXED. *TR
Incident date: Aug 20, 2014
RE: RECALL 13S08 / NHTSA RECALL 13V385 FORD DEALERS COULD NOT DO REPAIRS TIMELY. THIS IS A WORKING COMMERCIAL VEHICLE. BOUGHT PARTS FROM FORD AND HAD INDEPENDENT MECHANIC PERFORM REPAIR. FORD/LINCOLN REFUSED TO REIMBURSE. I FEEL THAT IN LIGHT OF THE FACT THAT THE REPAIRS WERE PERFORMED, AND THAT THEIR REPRESENTATIVE DEALERS WERE NOT ABLE TO FIT US IN WITHIN A REASONABLE PERIOD OF TIME, ... Read more
Incident date: Sep 12, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE SEAT BELT PRETENSIONER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Incident date: Sep 12, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE SEAT BELT PRETENSIONER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Incident date: Aug 5, 2014
THERE IS A GAS LEAK IN THE TANK OF THE CAR. UNFORTUNATELY THERE ARE NO REPLACEMENT TANKS FOR THIS YEAR AND MODEL. *TR
Incident date: Oct 16, 2014
VEHICLE ENGINE SHUTS DOWN WHILE DRIVING AT 50 MPH. VEHICLE RESTARTED AFTER 20 MINUTES, WAS EVALUATED AND NO FAILURES COULD BE FOUND. *TR
Incident date: May 1, 2014
STRONG SMELL OF GAS. FUEL TANK IS ROTTED ON THE SEEM. FORD SAYS IT IS NOT COVERED. *TR
Incident date: Aug 25, 2014
MY GAS TANK IS LEAKING, FORD HAS BEEN CONTACTED AND ARE UNABLE TO COME UP WITH A NEW GAS TANK. I AM BEING TOLD THE EARLIEST POSSIBLE DATE TO RECEIVE A TANK (NEW OR USED) WILL BE NOVEMBER 7, 2014 AND THAT IS NO GUARANTEE. THE GIRL I SPOKE WITH AT "FORD CLIENT SERVICES" MENTIONED THAT I SHOULD NOT BE DRIVING THE CAR. I BELIEVE THIS PROBLEM IS WIDESPREAD DUE TO THE LACK OF AVAILABILITY OF THIS PAR... Read more
Incident date: Oct 12, 2014
WHILE DRIVING 5 MPH ON A DRIVEWAY, THE PASSENGER CEILING AIR BAG DEPLOYED FROM THE FRONT SEAT TO THE BACK SEAT. THE CAR DIDN'T HIT ANYTHING. PASSENGER WAS INJURED. *TR
1 injured
Incident date: Sep 12, 2011
GREETING....ON TWO PREVIOUS OCCASIONS WHEN THE VEHICLE WAS UNDER WARRANTY IT WAS TAKEN IN FOR SERVICE DUE TO THE WARNING INDICATOR/LIGHT RELATIVE TO DRIVER'S SEAT BELT/AIR BAG. ON BOTH OCCASIONS THE MATTER WAS CORRECTED. HOWEVER TODAY 12 OCT. 2014 THE VEHICLE BEGAN EXPERIENCING THE SAME PROBLEM. THE FIRST TIME THE TECH REPORTED THAT PERSONS RIDING BEHIND THE DRIVER DID/MAYBE CAUSED THE PROBLEM BE... Read more
Incident date: Sep 12, 2011
GREETING....ON TWO PREVIOUS OCCASIONS WHEN THE VEHICLE WAS UNDER WARRANTY IT WAS TAKEN IN FOR SERVICE DUE TO THE WARNING INDICATOR/LIGHT RELATIVE TO DRIVER'S SEAT BELT/AIR BAG. ON BOTH OCCASIONS THE MATTER WAS CORRECTED. HOWEVER TODAY 12 OCT. 2014 THE VEHICLE BEGAN EXPERIENCING THE SAME PROBLEM. THE FIRST TIME THE TECH REPORTED THAT PERSONS RIDING BEHIND THE DRIVER DID/MAYBE CAUSED THE PROBLEM BE... Read more
Incident date: Oct 8, 2014
SAME AS PREVIOUS COMPLAINT I PASTED BELOW. THE CAR IN FRONT OF ME BRAKE AND MY BRAKES WERE NOT RESPONDING THE PEDAL WAS LOCKED THEN WENT SOFT RESULTING IN A VERY CLOSE CALL AS I ALMOST HIT THE CAR IN FRONT OF ME BECAUSE I COULDN'T GET THE BRAKES TO ENGAGE. AIR HISSING WHEN I PRESSED BREAK PEDAL, I AM TAKING THE CAR IN TO THE DEALERSHIP TOMORROW. VERY DANGEROUS DEFECT IN BRAKES, SHOULD BE CONSI... Read more
Incident date: Sep 17, 2014
VEHICLE IS LEAKING FUEL. TOOK IT TO THE DEALERSHIP FOR REPAIR TO FIND OUT DUE TO A MANUFACTURING ERROR ONE OF THE WELDS RUSTED THUS CREATING A HOLE IN THE TOP OF THE FUEL TANK. WAS TOLD THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE AND ITS TWIN, THE FORD EDGE. WAS INSTRUCTED THAT THE REPAIR COST WOULD BE 1800.00 AND ALTHOUGH IT IS A COMMON PROBLEM DUE TO A MANUFACTURING ERROR, IT IS NOT UNDER... Read more
LINCOLN
MKZ HYBRID
(2011) — STEERING
Oct 9, 2014
Incident date: Jul 29, 2014
POWER STEERING ASSIST WENT OUT WHILE DRIVING CAR. STEERING SYSTEM FAULT LIGHT WENT ON. PULLED OVER, TURNED OFF ENGINE AND THEN RESTARTED IT. POWER STEERING ASSIST WORKED UNTIL A FEW HOURS LATER IT WENT OFF AGAIN IN THE DRIVEWAY. TURNED OFF ENGINE AND THEN RESTARTED IT AND POWER STEERING ASSIST WORKED AGAIN. TOOK CAR TO THE DEALER ON JULY 31. I WAS GIVEN A LOANER CAR AND I PICKED UP MY CAR ON AUGUS... Read more
Incident date: May 2, 2014
ON TURNING RIGHT POWER STEERING SHUTS OFF AND ONLY HAD MANUAL STEERING CONTROL UNTIL WHEELS WERE STRAIGHTENED AND THE POWER STEERING RETURNED. THIS ONLY HAPPENS ON TURNING RIGHT. WENT TO DEALER COMPLAINT IS ON FILE , DEALER SAID NOTHING WRONG NEW CARS POWER STEERING DIFFERENT THAN PREVIOUS CARS. THIS IS TERRIBLE AND IF NOT FIXED I AM GOING TO TRADE IN THIS CAR. IT IS THE WORST STEERING AUTO I EVER... Read more
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT 2 MPH, THE ACCELERATOR PEDAL WAS ENGAGED BUT THE VEHICLE FAILED TO ACCELERATE OVER 2 MPH. THE CONTACT MENTIONED THAT ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL FUNCTION. THE PROBLEM OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE SPEED CONTROL AND ... Read more
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT 2 MPH, THE ACCELERATOR PEDAL WAS ENGAGED BUT THE VEHICLE FAILED TO ACCELERATE OVER 2 MPH. THE CONTACT MENTIONED THAT ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL FUNCTION. THE PROBLEM OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE SPEED CONTROL AND ... Read more
Incident date: Oct 9, 2014
ON 10/09/14, WHILE PARKED, THE VEHICLE WAS STARTED AND THEN ALL SYSTEMS AND ENGINE WENT TOTALLY OFF. THIS HAPPENED FOR THE FIRST TIME TWO WEEKS AGO WHILE DRIVING WHICH WAS REPORTED. THE SAME FUSE THAT WAS CHANGED TWO WEEKS AGO WAS AGAIN CHANGED AND THEN THE VEHICLE PERFORMED NORMAL AGAIN. THIS WAS AGAIN REPORTED TO OUR MECHANIC WHO HAS A LONG HISTORY OF WORKING ON LINCOLN CARS. *TR
Incident date: Aug 8, 2014
THE CAR WAS PULLED INTO A PARKING SPACE (SPACE IN FRONT OF A CANAL) AND PUSHED BUTTONED INTO PARK AND THE CAR THEN LURCHED FORWARD, GOING INTO THE CANAL (FRONT HALF ONLY, THE BACK HALF WAS STOPPED BY THE SEA WALL). WE SEE THERE WAS A RECALL FOR THE SAME PROBLEM FOR 2013 LINCOLN MKZ HYBRIDS (OURS IS NOT A HYBRID). *TR
Crash
Incident date: Aug 8, 2014
THE CAR WAS PULLED INTO A PARKING SPACE (SPACE IN FRONT OF A CANAL) AND PUSHED BUTTONED INTO PARK AND THE CAR THEN LURCHED FORWARD, GOING INTO THE CANAL (FRONT HALF ONLY, THE BACK HALF WAS STOPPED BY THE SEA WALL). WE SEE THERE WAS A RECALL FOR THE SAME PROBLEM FOR 2013 LINCOLN MKZ HYBRIDS (OURS IS NOT A HYBRID). *TR
Crash
Incident date: Aug 8, 2014
THE CAR WAS PULLED INTO A PARKING SPACE (SPACE IN FRONT OF A CANAL) AND PUSHED BUTTONED INTO PARK AND THE CAR THEN LURCHED FORWARD, GOING INTO THE CANAL (FRONT HALF ONLY, THE BACK HALF WAS STOPPED BY THE SEA WALL). WE SEE THERE WAS A RECALL FOR THE SAME PROBLEM FOR 2013 LINCOLN MKZ HYBRIDS (OURS IS NOT A HYBRID). *TR
Crash
LINCOLN
MKZ HYBRID
(2011) — STEERING
Oct 6, 2014
Incident date: May 17, 2014
WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WAY. IN ADDITION TO THE INCIDENT DESCRIBED ABOVE, THE SAME THING (LOSS OF POWER STEERING AND THOSE ... Read more
Incident date: Oct 2, 2014
I TRIED TO PULL OFF AT A VERY BUSY INTERSECTION AND NOTHING. I CAME VERY CLOSE TO GETTING INTO A CRASH. I AM NOW TOLD FROM THE DEALERSHIP THAT I NEED A NEW TRANSMISSION AND TRANSFER CASE. I'VE TAKEN VERY GOOD CARE OF MY VEHICLE SINCE I PURCHASE MY 2004 LINCOLN AVIATOR LUX WITH 80,000 MILES ON IT AND ALWAYS HAD IT SERVICED AT THE DEALERSHIP. I THOUGHT I WAS MAKING A GOOD DECISION WHEN PURCHASING A ... Read more
Incident date: Aug 4, 2014
STEERING IS VERY HEAVY AND SOMETIMES FAILS COMPLETELY ESPECIALLY WHEN SLOWING DOWN TO A STOP. IT IS MOST PRONOUNCED WHEN SLOWING INTO A CURVE. THE POWER STEERING PUMP ALSO BECOMES NOTICEABLY LOUDER. THIS IS AN ONGOING PROBLEM SINCE BUYING THE CAR 2 MONTHS AGO. *TR
Incident date: Oct 3, 2014
I WENT TO FILL MY GAS TANK, AND MY GAS TANK STARTED LEAKING. I DROVE STRAIGHT TO MY MECHANIC AND HE TOLD ME THE GAS TANK HAD RUSTED THROUGH AND THE STRAP HOLDING THE TANK HAD RUSTED AND BROKE AWAY. I HAD THE TANK AND STRAP REPLACED AT A COST TO ME OF $632. *TR
Incident date: Apr 24, 2014
WHEN MAKING A RIGHT HAND TURN STEERING WAS LOST AND THE ENGINE SHUT OFF. THE CAR WENT INTO THE OPPOSING LANE BUT THANKFULLY THERE WERE NO CARS AT THE LIGHT. AFTER STARTING THE ENGINE AGAIN, THE STEERING WAS WORKING AGAIN. TOOK CAR INTO LINCOLN DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE STEERING BUT SAID THE THROTTLE BODY WAS BAD AND THERE WAS AN ISSUE COMMUNICATING WITH THE PCM.... Read more
Incident date: Apr 24, 2014
WHEN MAKING A RIGHT HAND TURN STEERING WAS LOST AND THE ENGINE SHUT OFF. THE CAR WENT INTO THE OPPOSING LANE BUT THANKFULLY THERE WERE NO CARS AT THE LIGHT. AFTER STARTING THE ENGINE AGAIN, THE STEERING WAS WORKING AGAIN. TOOK CAR INTO LINCOLN DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE STEERING BUT SAID THE THROTTLE BODY WAS BAD AND THERE WAS AN ISSUE COMMUNICATING WITH THE PCM.... Read more
Incident date: Apr 24, 2014
WHEN MAKING A RIGHT HAND TURN STEERING WAS LOST AND THE ENGINE SHUT OFF. THE CAR WENT INTO THE OPPOSING LANE BUT THANKFULLY THERE WERE NO CARS AT THE LIGHT. AFTER STARTING THE ENGINE AGAIN, THE STEERING WAS WORKING AGAIN. TOOK CAR INTO LINCOLN DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH THE STEERING BUT SAID THE THROTTLE BODY WAS BAD AND THERE WAS AN ISSUE COMMUNICATING WITH THE PCM.... Read more
Incident date: Oct 6, 2014
I DRIVE A 2011 LINCOLN MKZ AND TODAY I HAD A BIT OF A PROBLEM. A COWORKER OF MINE NEEDED TO BE TAKEN TO A HYUNDAI DEALERSHIP SO THAT SHE MAY PICK UP HER VEHICLE FOR SOME SERVICING THAT SHE HAD DONE, AND DURING MY ATTEMPT AT PARKING I LOST MY POWER STEERING. AT FIRST I COULDN'T MOVE THE CAR SO I HAD PUT MY VEHICLE IN PARK AND THEN I TURNED IT OFF. I HAD TURNED TO MY COWORKER AND SHE HAD NOTICED MY ... Read more
Incident date: Sep 29, 2014
WITHOUT WARNING, THE DRIVER'S DOOR WOULD NOT OPEN. I WAS TRAPPED IN THE VEHICLE. THE ONLY WAY TO EXIT THE CAR WAS TO ROLL DOWN THE WINDOW AND USE THE EXTERIOR HANDLE. *TR THE VEHICLE HAD NOT BEEN IN AN ACCIDENT AND IS IN GOOD WORKING CONDITION. THERE WAS NO PRIOR WARNING THAT THE DOOR HANDLE WAS WORN OR HAD A DEFECT. I HAVE DISASSEMBLED THE DOOR AND I SEE THAT AN INTERIOR SECTION OF THE INTE... Read more
Incident date: Sep 29, 2014
TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPAIRED THE CHIP AND WANTED THE CONTACT TO DRIVE FOR A WEEK TO DETERMINE IF THE REMEDY WORKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 10/30/14 *BF THE CONS... Read more
Incident date: Sep 29, 2014
TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPAIRED THE CHIP AND WANTED THE CONTACT TO DRIVE FOR A WEEK TO DETERMINE IF THE REMEDY WORKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 10/30/14 *BF THE CONS... Read more
Incident date: Feb 3, 2014
THIS IS THE SECOND OF 3 INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS ACCELERATING ONTO THE EXPRESSWAY. I WAS ON THE ENTRANCE RAMP TRAVELING 55 MPH, WHEN THIS VEHICLE LOST ALL POWER FOR THE SECOND TIME IN 6 MONTHS. I WAS ABLE TO MANEUVER TO THE RIGHT HAND SIDE OF THE RAMP (WITH NO POWER STEERING) AND COME TO A STOP. ON THIS OCCASION I WAS CLOSE TO BEING REAR ENDED. THE CAR DID START BACK UP ... Read more
Incident date: Oct 24, 2013
THIS IS THE FIRST OF THREE INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS TRAVELING DOWNHILL APPROXIMATELY 35 MPH, ONE BLOCK FROM MY HOME AND THE ENGINE STALLED. I LOST ALL POWER AND COASTED TO A STOP. THE CAR DID START BACK UP AND I RESUMED MY TRAVEL. THE CAR WAS IMMEDIATELY TAKEN TO THE DEALER AND THE PROBLEM WAS CHECKED OUT. THE CAR WAS RETURNED TO ME THE NEXT DAY. THEY WERE NOT ABLE TO D... Read more
Incident date: Sep 8, 2014
DRIVER SIDE BRAKE LIGHTS LED LIGHTS ARE OUT ALREADY THE COST 500.00 FOR 500.00 IT SHOULD AT LEAST WORK FOR 10 YEARS. *TR
Incident date: Sep 22, 2014
THIS IS THE THIRD OF THREE INCIDENTS WITH THIS VEHICLE. ON THIS OCCASION I WAS TRAVELING 70 MPH IN THE FAST LANE OF THE EXPRESSWAY, WHEN THE ENGINE FAILED FOR THE THIRD TIME IN 1 YEAR. ON THIS OCCASION THE WRENCH SYMBOL CAME ON THE DASHBOARD. ACCORDING THE VEHICLE'S MANUAL THIS IS AN INDICATION OF A POWERTRAIN PROBLEM. THIS WAS THE CLOSEST THAT I CAME TO HAVING AN ACCIDENT. THERE WAS ONLY ABOUT ... Read more
Incident date: Jan 13, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT PASSENGER SIDE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2001 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD METAL DRAGGING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE COMPLETELY COLLAPSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIE ROD FRACTURED AND DAMAGED THE F... Read more
Incident date: Sep 25, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN LS. WHILE ACCELERATING FROM A STOP, THE VEHICLE EXPERIENCED A REDUCTION IN ENGINE POWER. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE WRENCH WARNING SYMBOL DISPLAYED CONTINUOUSLY UNTIL AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED MULTIPLE TIMES. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT DIAG... Read more
Incident date: Apr 2, 2014
THE AIR BAG WARNING LIGHT CAME ON AND THE ALARM TO GET YOUR ATTENTION SOUNDED. THIS ALARM OCCURS OFTEN AND IS DISCONCERTING. I TALKED WITH THE SERVICE MANAGER AT THE LOCAL DEALERSHIP CONCERNING THIS PROBLEM AND ASKED ON TWO OCCASIONS FOR A FREE DIAGNOSIS OF THE REASON OF THE AIRBAG LIGHT WARNING AND ALARM BUT WAS TURNED DOWN. I DO NOT DRIVE THE CAR OFTEN AS I AM NOT SURE IF THE AIR BAGS WILL DE... Read more
Incident date: Jan 28, 2014
NEW 2014 LINCOLN MKZ HYBRID BOUGHT ON 12/12/14 GOES INTO GEAR WHILE IN PARK WITHOUT PRESSING BRAKE AND WITH BLINKING GREEN LIGHT ON (ACCESSORY MODE & NOT DRIVE). FROM INITIAL PURCHASE 9NOW 9 MONTHS AGO) THIS HAPPENED ABOUT A COUPLE OF DOZEN TIMES - THERE ARE WITNESSES (INCLUDING PASSENGERS RIDING IN THE CAR) WHEN THIS HAS HAPPENED. CAR IS DANGEROUS AT 0 MPH. FORD/LINCOLN APPARENTLY HAD A RECAL... Read more
Crash
Incident date: Jun 7, 2013
RUNNING BOARD MOTOR FAILURE BILATERALLY, JUST LIKE 2004 MODEL. REAR WINDOW LEAKS FROM TOP MOULDING., JUST LIKE 2004 MODEL. REAR LIFT DOOR RUST RIGHT UNDER THE WINDOW, JUST LIKE 2004 MODEL. *TR
Incident date: Jun 7, 2013
RUNNING BOARD MOTOR FAILURE BILATERALLY, JUST LIKE 2004 MODEL. REAR WINDOW LEAKS FROM TOP MOULDING., JUST LIKE 2004 MODEL. REAR LIFT DOOR RUST RIGHT UNDER THE WINDOW, JUST LIKE 2004 MODEL. *TR