Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Nov 1, 2014
NOTIFIED BY LINCOLN (FORD MOTOR COMPANY) ABOUT NHTSA 14V-597 RECALL IN LETTER DATED NOVEMBER 2014 CONCERNING THE AIR BAG CONTROL MODULE FAILURE. AS OF MAY 1ST, MY VEHICLE STILL HAS NOT BEEN REPAIRED. ALTHOUGH I HAVE MADE NUMEROUS CALL TO LINCOLN (FORD), I AM TOLD THAT REPAIR PARTS ARE NOT AVAILABLE FOR MY VEHICLE. I HAVE BEE WAITING 6 MONTHS FOR REPAIR PARTS FOR MY VEHICLE. I FIND THIS TO BE UNAC... Read more
Incident date: Apr 19, 2015
ENGINE DIED, MESSAGE ON SCREEN SAID [NO KEY DETECTED].I MANAGED TO PULL OVER TO SHOULDER AND STOP. CAR RESTARTED. TOOK CAR TO LINCOLN DEALER THE NEXT MORNING. THEY SAID THEY COULDN'T FIND ANY REASON FOR THE PROBLEM. STILL VERY CONCERNED AND THAT IT MAY HAPPEN AGAIN. *TR
Incident date: Mar 1, 2014
THE CHROME RIMS ON OUR 2008 LINCOLN MKZ BEGAN FLAKING AND CORRODING. THIS PROBLEM DID NOT BEGIN UNTIL AFTER THE ORIGINAL TIRES WERE REPLACED IN 2013. ORIGINALLY THE PROBLEM OCCURRED IN THE COLDER MONTHS, REQUIRING REFILLS EVERY 4 WEEKS. NOW THE PROBLEM IS OCCURRING IN THE WARMER MONTHS AND MORE FREQUENTLY. RAPID DEFLATIONS HAVE LEFT A TIRE COMPLETELY FLAT ON SEVERAL OCCASIONS. THE ISSUE IS... Read more
Incident date: May 15, 2014
I WAS DRIVING ON SR 441 WHEN A VEHICLE IN FRONT OF ME STRUCK THE MEDIAN. I HIT THE BRAKE PEDAL AND THE BRAKES DID NOT RESPOND. THE VEHICLE WAS TAKEN TO AL PACKER FORD (TOWED). THE DEALER REPLACED THE MASTER CYLINDER. ON OR ABOUT APRIL 15, MY SON AS OPERATING THE SAME VEHICLE WHEN HE NEEDED TO STOP QUICKLY. MY SON HIT THE BRAKES AND THEY DID NOT RESPOND. NO COLLISION OCCURRED AT THIS TIME. *TR
Crash
Incident date: Mar 27, 2015
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE PARKING AT APPROXIMATELY 5 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A LIGHT POLE. THE VEHICLE WAS STUCK ON THE LIGHT POLE AND A TOW TRUCK PULLED THE VEHICLE OFF. THE VEHICLE WAS ABLE TO BE DRIVEN TO AN INDEPENDENT MECHANIC AND WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED.... Read more
Crash
Incident date: Apr 24, 2015
I WAS DRIVING ABOUT 55 TO 60 MPH, JUST OFF HIGHWAY, WHILE MY MKX ALL OF SUDDEN LOST ALL POWER. THE VEHICLE WAS STILL MOVING, HOWEVER, STEPPED ON THE GAS PEDAL, THE CAR WAS NOT GAINING ANY SPEED. I MANAGED TO PULL OVER IMMEDIATELY TO AVOID REAR-ENDED AND SHUT OFF THE ENGINE. AFTER A FEW MINUTES, TRIED TO START THE VEHICLE, IT SOUNDED NOSIER THAN USUAL BUT IT SEEMS WORKED FINE. THE WEATHER CONDI... Read more
Incident date: Aug 5, 2005
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A POWER ADJUSTABLE FOOT PEDAL SWITCH. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO THE FOOT PEDAL SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER WHO ST... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT STATED THAT THE AUTOMATIC RELEASE BUTTON FAILED TO RESPOND. IN ADDITION, THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED AND THERE WERE NO DOORS OPENED. THE CONTACT ALSO NOTICED THAT THE TRUNK DOOR WAS NOT AUTO RELEASING UPON COMING DOWN AND WHICH COULD CAUSE AN INJURY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT STATED THAT THE AUTOMATIC RELEASE BUTTON FAILED TO RESPOND. IN ADDITION, THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT ILLUMINATED AND THERE WERE NO DOORS OPENED. THE CONTACT ALSO NOTICED THAT THE TRUNK DOOR WAS NOT AUTO RELEASING UPON COMING DOWN AND WHICH COULD CAUSE AN INJURY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ... Read more
Incident date: Apr 14, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE DRIVING AT 40 MPH, THE VEHICLE DECELERATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 5/20/15*CN THE CONSUMER STATED THE MECHANIC ADVISED IF A SPARK W... Read more
LINCOLN
MKZ HYBRID
(2014) - FUEL/PROPULSION SYSTEM
Apr 14, 2015
Incident date: May 19, 2014
ABOVE IS FIRST TIME NOTED. CAR WILL GO INTO GEAR ON ITS OWN (WHEN THE GREEN BLINKING, OR ACCESSORY LIGHT IS ON CAR'S ENGINE IS NOT ON & NO BRAKE PEDAL PUSHED). THIS HAS HAPPENED WITH ME OUT OF CAR, OTHER PASSENGERS IN CAR, VALET MOVING CAR FOR ME),,,,,,THIS IS "DRIVING MISS DAISEY" WITHOUT A MORGAN FREEMAN (CHAUFER). CAR WILL ROLL ON ITS OWN. INTO DEALER 3 TIMES BUT NOT FIXED. DANGEROUS CAR... Read more
Crash
LINCOLN
MKZ HYBRID
(2014) - VEHICLE SPEED CONTROL
Apr 14, 2015
Incident date: May 19, 2014
ABOVE IS FIRST TIME NOTED. CAR WILL GO INTO GEAR ON ITS OWN (WHEN THE GREEN BLINKING, OR ACCESSORY LIGHT IS ON CAR'S ENGINE IS NOT ON & NO BRAKE PEDAL PUSHED). THIS HAS HAPPENED WITH ME OUT OF CAR, OTHER PASSENGERS IN CAR, VALET MOVING CAR FOR ME),,,,,,THIS IS "DRIVING MISS DAISEY" WITHOUT A MORGAN FREEMAN (CHAUFER). CAR WILL ROLL ON ITS OWN. INTO DEALER 3 TIMES BUT NOT FIXED. DANGEROUS CAR... Read more
Crash
Incident date: Apr 11, 2015
WHEN I START MY CAR IT MAKES A CLUNK THEN WHEN I SHIFT IT INTO GEAR IT WILL GO INTO REVERSE BUT WILL CLUNK AND WHEN I PUT IT IN DRIVE AND I CAN'T GO OVER 5 MPH. IT'S HAPPENING MORE AND MORE STARTED ABOUT 3 YEARS AGO BUT WHEN I TOOK IT INTO THE DEALER NOTHING THEY COULD DO CAUSE IT WASN'T HAPPENING THEN. IT'S HAPPENED WHEN I'VE BEEN SITTING AT A LIGHT OR STOP SIGN AS WELL. WE WILL THEN UNHOOK TH... Read more
Incident date: Apr 11, 2015
WHEN I START MY CAR IT MAKES A CLUNK THEN WHEN I SHIFT IT INTO GEAR IT WILL GO INTO REVERSE BUT WILL CLUNK AND WHEN I PUT IT IN DRIVE AND I CAN'T GO OVER 5 MPH. IT'S HAPPENING MORE AND MORE STARTED ABOUT 3 YEARS AGO BUT WHEN I TOOK IT INTO THE DEALER NOTHING THEY COULD DO CAUSE IT WASN'T HAPPENING THEN. IT'S HAPPENED WHEN I'VE BEEN SITTING AT A LIGHT OR STOP SIGN AS WELL. WE WILL THEN UNHOOK TH... Read more
Incident date: Nov 11, 2014
WHILE MAKING A LEFT TURN AT SLOW SPEED, THE FRONT BRAKE LOCKED UP WITHOUT MY FOOT ON THE BRAKE (11/2014). IT HAS ALSO HAPPENED TWICE SINCE THEN. DEALER HAS CHECKED IT OUT TWICE AND HAS FOUND NOTHING. *TR
Incident date: Oct 9, 2014
WHILE DRIVING TO WORK THE AIRBAG LIGHT CAME ON AND STARTED CHIMING. I LOOKED THE PROBLEM UP ON LINE AND FOUND THIS IS A COMMON ISSUE WITH LINCOLNS. THEY STATED THE PROBLEM IS IN THE CONNECTION AND THE REPAIR BY LINCOLN COST $700. MANY STATED AFTER FIXING THE DRIVER SIDE THE PASSENGER SIDE FAILED SOON AFTER. DECIDED TO NOT TAKE IT IN FOR REPAIR DUE TO COST AND CHANCE OF ANOTHER FAILURE. *TR
Incident date: Jun 5, 2012
THE FRONT DASHBOARD IS CONTINUALLY PEELING UP. IT HAS BECOME WARPED AND I'M AFRAID IT MAY COMPLETELY PEEL UP WHILE I'M DRIVING. I WHOLEHEARTEDLY FEEL THAT THESE AUTOMOBILES SHOULD BE RECALLED AND THE PROBLEM DEALT WITH APPROPRIATELY. LINCOLNS ARE SUPPOSE TO BE UPSCALED AMERICAN LUXURY CARS SO HOW DO THEY PRODUCED SUCH A CAR WITH MEDIOCRE WORKMANSHIP? I'VE PRICED NEW FRONT DASHBOARDS AND THEY CAN R... Read more
Incident date: Apr 14, 2014
WITHOUT WARNING OR DRIVER ACTION, VEHICLE SHIFTS INTO HIGH GEAR AND REMAINS THERE FOR SOME PERIOD OF TIME WHILE WARNING LIGHTS COME ON INCLUDING, ENGINE, AIRBAGS AND OTHERS, ODOMETER AND SPEEDOMETER GO BLANK OR DISPLAY ERROR. THIS CONDITION HAS LASTED FROM 4 MIN TO 20 MIN AND HAS HAPPENED APPROXIMATELY 20 TIMES SINCE FIRST INCIDENT. SOMETIMES SHUTTING OFF VEHICLE AND RESTARTING AFTER SEVERAL MIN... Read more
Incident date: Apr 14, 2014
WITHOUT WARNING OR DRIVER ACTION, VEHICLE SHIFTS INTO HIGH GEAR AND REMAINS THERE FOR SOME PERIOD OF TIME WHILE WARNING LIGHTS COME ON INCLUDING, ENGINE, AIRBAGS AND OTHERS, ODOMETER AND SPEEDOMETER GO BLANK OR DISPLAY ERROR. THIS CONDITION HAS LASTED FROM 4 MIN TO 20 MIN AND HAS HAPPENED APPROXIMATELY 20 TIMES SINCE FIRST INCIDENT. SOMETIMES SHUTTING OFF VEHICLE AND RESTARTING AFTER SEVERAL MIN... Read more
Incident date: Apr 14, 2014
WITHOUT WARNING OR DRIVER ACTION, VEHICLE SHIFTS INTO HIGH GEAR AND REMAINS THERE FOR SOME PERIOD OF TIME WHILE WARNING LIGHTS COME ON INCLUDING, ENGINE, AIRBAGS AND OTHERS, ODOMETER AND SPEEDOMETER GO BLANK OR DISPLAY ERROR. THIS CONDITION HAS LASTED FROM 4 MIN TO 20 MIN AND HAS HAPPENED APPROXIMATELY 20 TIMES SINCE FIRST INCIDENT. SOMETIMES SHUTTING OFF VEHICLE AND RESTARTING AFTER SEVERAL MIN... Read more
Incident date: Jan 10, 2012
ON I95 CAR STARTED HESITATING, BUCKING I PULLED OFF I95 AND SLOWLY BUCKED TO WORK WHEN I LEFT WORK SLOWLY DROVE HOME ENGINE LIGHT CAME ON AND WENT TO MY MECHANIC. HE CHECKED THE CAR OUT AND SAID IT IS PROBABLY THE CATALYTIC CONVERTER, THESE LS'S ARE KNOW FOR THIS PROBLEM. HE SAID I COULD CONTINUE TO DRIVE IT SAFELY AS I ONLY PUT LESS THAN 5000 MILES A YEAR BUT EVENTUALLY IT WILL GO. I WENT ON LINE... Read more
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO RESPOND. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Incident date: Mar 28, 2015
DOOR AJAR (DRIVER'S SIDE) INDICATOR ILLUMINATES WHEN DOOR IS CLOSED. MULTIPLE OCCURRENCES OF THIS ISSUE ARE DOCUMENTED ON INTERNET. WHEN THIS OCCURS THE FOLLOWING SYSTEMS ARE AFFECTED: * DOOR LOCKS - CANNOT BE LOCKED FROM DRIVER OR PASSENGER AUTOMATIC DOOR LOCK BUTTON. WHEN ATTEMPTED ALL DOOR LOCKS AUTOMATICALLY UNLOCK AGAIN. AUTO LOCKING SAFETY FEATURE IS EFFECTIVELY DISABLED. WORK AROUND IS TO M... Read more
Incident date: Feb 4, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. AFTER THE VEHICLE WAS STARTED, THE DRIVER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.
Incident date: Feb 13, 2015
HEARD A POP AND CRUISE CONTROL LOST SPEED, AND THEN ACCELERATED HIGHER SPEED UNTIL I TURNED OFF SPEED CONTROL. SPEED CONTROL DOES NOT WORK ANY MORE. COST 112.00 TO FIND OUT WHAT PART IS NEEDED. 2. DRIVER SIDE MIRROR HAS STEADILY GETTING WORSE SINCE 2008. THE HEATING ELEMENT HAS DISTORTED MIRROR MAKING IT BRONZE. NEED TO REPLACE BUT FORD DOES NOT HAVE THE MIRROR. GARAGE SUGGESTED I FIND ONE... Read more
Incident date: Mar 30, 2015
THIS VEHICLE HAS THE SAME "HARD STEERING" ISSUES AS OUR OTHER TOWN CARS. THE NEWER ONES WERE RECALLED, BUT THE 2003 & 2004 WERE NOT INCLUDED IN THAT RECALL. UPON EXAMINATION, IT IS DETERMINED THE LOWER STEERING SHAFT IS CORRODED AND THE CAUSE OF THESE ISSUES, AS EXPLAINED IN LINCOLN'S 13S01 RECALL. WHY IS THIS VEHICLE NOT RECALLED AS WELL? *TR
Incident date: Mar 26, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE REVERSING AT A LOW SPEED, THE BRAKE WARNING LIGHTS ILLUMINATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS GREASE ON THE INNER SIDE OF BOTH RIMS. IN ADDITION, THE CONTACT NOTICED THAT GREASE WAS LEAKING FROM BOTH REAR BEARINGS. THE CONTACT REPAIRED THE BRAKES. HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER W... Read more
Incident date: Mar 27, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, A LOUD ABNORMAL NOISE EMITTED FROM THE ROOF OF THE VEHICLE. THE CONTACT LOOKED UP AND NOTICED THAT THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 25,000.
Incident date: Mar 1, 2013
THE BACK LIFT GATE WAS CRACK WITH OUT ACCIDENT, FORD SHOULD RECALL. *TR
Incident date: Mar 26, 2015
THE POWERTRAIN CONTROL MODULE AND COILS WENT BAD. HAD THE CAR TOWED TO THE DEALER. WAS TOLD THAT THERE WAS A TECHNICAL SERVICE BULLETIN (TSB 14-0059) ON 2007-2008 LINCOLN MKZ'S. I WAS TOLD THAT MY VIN # WAS NOT ONE OF THE PROBLEM CARS COVERED. MY CAR IS A 2007 LINCOLN MKZ I FEEL THAT LINCOLN IS IN ERROR AND I SHOULD BE COVERED FULLY FOR REPAIR. *TR
Incident date: Mar 26, 2015
WHILE DRIVING 35 MPH IN GOOD, DRY, WEATHER, THE DASHBOARD WARNING "SERVICE POWER STEERING" APPEARED THEN THE "ADVANCE TRAC OFF" DASHBOARD SIGNAL APPEARED. THE CAR WAS PARKED, TURNED OFF, THEN WHEN THE CAR WAS TURNED ON AGAIN, THE POWER STEERING WAS ABSENT AND THE WARNING LIGHTS REAPPEARED, THIS TIME AS "SERVICE POWER STEERING NOW". STEERING THE CAR WAS POSSIBLE BUT VERY DIFFICULT. THE POWER STE... Read more
Incident date: Mar 24, 2015
DURING REGULAR, CASUAL VEHICLE OPERATION, ONE OF THE SPARK PLUGS FLEW OUT OF ITS SEAT. CAUSING THE VEHICLE TO SMOKE FROM THE ENGINE COMPARTMENT AND LOSE COMPRESSION. I THOUGHT THE ENGINE HAD CAUGHT FIRE AND THERE WAS NO WARNING TO THIS HAPPENING. SPARK PLUGS WERE INSTALLED PER MANUFACTURERS SPECIFICATIONS WHEN THIS INCIDENT OCCURRED. *TR
Incident date: Mar 9, 2015
MY VEHICLE IS EQUIPPED WITH THE THX SOUND SYSTEM AND FOR THE PAST FEW MONTHS WHEN STARTING COLD THERE'S BEEN A LOUD CRACKING/POPPING SOUND WHEN FIRST STARTED. UPON TURNING THE CAR OFF THEN ON, THE SYSTEM SEEMED TO RESET ITSELF, HOWEVER, NOW THERE'S NO AUDIO COMING FROM THE SYSTEM YET IT SHOWS ON THE EQUALIZER THAT THERE SHOULD BE SOUND COMING OUT. I'VE DONE SOME RESEARCH AND FOUND TSB 09-5-1 BEST... Read more
Incident date: Mar 21, 2015
VEHICLE WAS TRAVELING DOWN A BUSY URBAN STREET AND WHILE APPROACHING AN INTERSECTION, THE DRIVER BEGIN TURNING SLIGHTLY TO CHANGE LANES AND THE STEERING WHEEL SEPARATED FROM THE STEERING COLUMN, LEAVING THE VEHICLE WITH NO STEERING. *TR
Incident date: Feb 23, 2015
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL WAS VIBRATING AND THE WHEELS FELT AS IF THERE WERE TO DETACH FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE SEAT BELTS WERE UNABLE TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE... Read more
Incident date: Feb 23, 2015
TL*THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL WAS VIBRATING AND THE WHEELS FELT AS IF THERE WERE TO DETACH FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE SEAT BELTS WERE UNABLE TO LOCK PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE... Read more
Incident date: Feb 22, 2013
LEAKING TRANSMISSION FLUID FROM FRONT OF VEHICLE BY RADIATOR. *TR
Incident date: Feb 22, 2013
LEAKING TRANSMISSION FLUID FROM FRONT OF VEHICLE BY RADIATOR. *TR
Incident date: Feb 7, 2015
FALSE ADVERTISING . MISLEADING AND FALSE INFORMATION ON VEHICLE PURCHASE BAIT AND SWITCH . AUTO FRAUD DEALER ROAD RUNNER AUTO SALES INC 24560 TAYLOR MICHIGAN 48180 SALES MANAGER [XXX] SCAMMERS SALVAGED VEHICLES NOT DISCLOSED AT TIME OF PURCHASE AND FALSE INFORMATION OR DOCUMENT STATING THAT CAR IS FREE OF DAMAGES . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), ... Read more
Crash
Incident date: Feb 7, 2015
FALSE ADVERTISING . MISLEADING AND FALSE INFORMATION ON VEHICLE PURCHASE BAIT AND SWITCH . AUTO FRAUD DEALER ROAD RUNNER AUTO SALES INC 24560 TAYLOR MICHIGAN 48180 SALES MANAGER [XXX] SCAMMERS SALVAGED VEHICLES NOT DISCLOSED AT TIME OF PURCHASE AND FALSE INFORMATION OR DOCUMENT STATING THAT CAR IS FREE OF DAMAGES . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), ... Read more
Crash
Incident date: Feb 7, 2015
FALSE ADVERTISING . MISLEADING AND FALSE INFORMATION ON VEHICLE PURCHASE BAIT AND SWITCH . AUTO FRAUD DEALER ROAD RUNNER AUTO SALES INC 24560 TAYLOR MICHIGAN 48180 SALES MANAGER [XXX] SCAMMERS SALVAGED VEHICLES NOT DISCLOSED AT TIME OF PURCHASE AND FALSE INFORMATION OR DOCUMENT STATING THAT CAR IS FREE OF DAMAGES . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), ... Read more
Crash
LINCOLN
CONTINENTAL
(1999) - SERVICE BRAKES
Mar 21, 2015
Incident date: May 14, 2014
[XXX] VEHICLE IMPOUNDED IN AUSTIN TEXAS WAS NOT ABLE TO GET BACK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash
Incident date: Mar 12, 2015
I TOOK CAR IN FOR INSPECTION, AIR BAG LIGHT ON. DEALER INFORMED FAULTY SENSOR IN PASSENGER SEAT BELT RETACTOR COST TO REPAIR 1080.00 YEAH! THEY SAID WARRANTY GONE SO SORRY. ON A SEAT BELT? *TR
Incident date: Mar 12, 2015
I TOOK CAR IN FOR INSPECTION, AIR BAG LIGHT ON. DEALER INFORMED FAULTY SENSOR IN PASSENGER SEAT BELT RETACTOR COST TO REPAIR 1080.00 YEAH! THEY SAID WARRANTY GONE SO SORRY. ON A SEAT BELT? *TR
Incident date: Jan 14, 2015
BROUGHT OUR 2007 LINCOLN MKX INTO THE DEALERSHIP IN EARLY 2014 COMPLAINING OF A GAS SMELL. WE WERE TOLD THAT THE GAS CAP WAS PROBABLY NOT BEING CLOSED FULLY. BROUGHT IT BACK IN JANUARY 2015 AFTER WE RECEIVED THE RECALL NOTICE, AND WAS TOLD THAT THEY HAD TO KEEP THE CAR BECAUSE OF THE ODOR. WE JUST FOUND OUT THAT IT MAY NOT BE UNTIL THE SUMMER OR FALL OF 2015 THAT IT CAN BE FIXED. WE GOT AN AWFUL... Read more
Incident date: Mar 18, 2015
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 13, 2014
I PURCHASED MY 2007 LINCOLN MKX ON 12/01/2014 ON 12/13/2014 I FILLED MY GAS TANK DROVE HOME I WENT INSIDE FOR ABOUT 5 MINUTES WHEN I CAME OUT TO LOAD MY CAR FOR A TRIP I SMELLED A STRONG GAS ODOR. UPON FURTHER INSPECTION I FOUND THAT MY CAR HAD LEAKED GAS ALL OVER MY DRIVEWAY. THE LEAK WAS DUE TO A RECALLED GAS TANK. LINCOLN HAS SINCE HAD MY CAR. THAT WAS DECEMBER THIS IS MARCH. I TALKED TO LINCOL... Read more
Incident date: Dec 21, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL AUGUST OF 2015. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL. THE FAILURE MILEAGE WAS UNKNOWN... Read more
Incident date: Mar 12, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED AND THE LOWER INTERMEDIATE SHAFT COLLAPSED, WHICH CAUSED THE STEERING COLUMN TO SEPARATE FROM THE LOWER BEARING. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V3850... Read more
Incident date: Feb 27, 2015
AFTER MY WIFE DRIVING APPROXIMATELY 1/2 MILE OUT OF THE DRIVEWAY SHE LOST ALL OF HER BRAKES. THE BRAKE PEDAL WENT TO THE FLOOR WITH NO RESISTANCE,SHE SHUT OFF THE IGNITION AND THE CAR COASTED TO A STOP. SHE MANAGED TO GET IT BACK HOME BY TURNING THE IGNITION ON AND OFF. SHE CALLED AUTONATION FORD AND HAD THEM TOE IT IN. AUTONATION FORD CONFIRMED THAT ALL BRAKING WAS LOST AND THEY SAID THERE WA... Read more