Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Feb 3, 2015
I AM ORIGINAL OWNER OF 2007 MKX. RECEIVED RECALL NOTICE IN DEC.2014. UNABLE TO GET VEHICLE TO DEALERSHIP UNTIL 02/03/15. I HAVE NOT HAD MY VEHICLE SINCE THAT DATE. CORROSION AT FUEL TANK AND LEAKING. DLR INFORMED ME THE VEHICLE CANNOT BE DRIVEN. HE HAD NO IDEA WHEN THE PART(S) WOULD BE AVAILABLE. IT WOULD BE MONTHS. I WAS PROVIDED INITIALLY WITH VEHICLE FROM DEALERSHIP. AFTER WEEK OR SO I WAS HAND... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. WHILE SHIFTING INTO REVERSE, THE VEHICLE HESITATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER CABLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, SEVERAL MONTHS AFTER THE REPAIR, THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 02V313000 (POWER TRAIN). THE MANUFACTURER WAS NOTI... Read more
Incident date: Jul 9, 2015
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE DRIVING APPROXIMATELY 60 MPH, THE AIR BAGS DEPLOYED INADVERTENTLY. THERE WAS NO CRASH INVOLVED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DIAGNOSED THAT THERE WAS A CRASH DETECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING OUT OF GEAR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION. IN ADDITION, THE VEHICLE WAS OVERHEATING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE THERMOSTAT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE A... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING OUT OF GEAR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION. IN ADDITION, THE VEHICLE WAS OVERHEATING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE THERMOSTAT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE A... Read more
Incident date: Jul 7, 2015
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT FELT A VIBRATION FROM THE FLOOR OF THE VEHICLE AND NOTICED AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE LOWER BALL JOINT AND LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAI... Read more
Incident date: Jul 2, 2015
THE INTAKE MANIFOLD ON MY 1999 LINCOLN TOWN CAR DEVELOPED A CRACK AND BEGAN LEAKING ALL OVER THE ENGINE . WE BOUGHT THE CAR IN 2008 AND THE MANIFOLD HAD NOT BEEN CHANGED AND WE KNEW NOTHING OF THE "SETTLEMENT" WITH FORD TO REPLACE THEM.. I CONTACTED FORD AND THEY TOLD ME THAT AGREEMENT ENDED MARCH 16, 2006.. NOW THE FORD DEALER WANTS $1000 TO REPLACE IT.. WHY SHOULD THE CAR OWNER HAVE TO PAY AN E... Read more
Incident date: Jul 6, 2015
THE DRIVERS AND PASSENGER SEATS TILT BACKWARDS DURING ACCELERATION (USUALLY HARD START). THE SEATS WOULD ALSO TILT FORWARD ON HARD BRAKING. AFTER SOME RESEARCH ONLINE, I FOUND A LOT OF FORD AND LINCOLN OWNERS COMPLAINING ABOUT THE ISSUE ON BOTH LOW AND HIGH MILEAGE CARS. IT SEEMS TO BE A COMMON PROBLEM ON ALL LINCON MKX AND FORD EDGE. IT SEEMS FROM THE COMMENTS ON VARIOUS ONLINE FORUMS THE PROBLE... Read more
Incident date: May 5, 2015
LOUD GRADING NOISE FRONT PASSAGE WHEEL
Incident date: May 5, 2015
LOUD GRADING NOISE FRONT PASSAGE WHEEL
Incident date: Jul 2, 2015
THE CAR WAS IDLING AS I WAS PREPARING TO LEAVE MY EMPLOYER'S PARKING LOT. MY FOOT WAS ON THE BRAKE. AT THE MOMENT I SHIFTED THE CAR INTO DRIVE, THE ENGINE RACED AND LUNGED FORWARD. WITH MY FOOT FIRMLY ON THE BRAKE, THE REAR TIRES SCREECHED, BUT THE BRAKES KEPT THE CAR FROM MOVING MORE THAN SEVERAL FEET.. WITHIN SEVERAL SECONDS, I WAS ABLE TURN OFF THE KEY AND RETURN THE SHIFT LEVER TO PARK. I TR... Read more
Incident date: Jan 16, 2015
TL* THE CONTACT OWNED A 2009 LINCOLN MKZ. WHILE DRIVING AT 60 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF THE CONTACT'S VEHICLE, CAUSING IT TO CRASH INTO THE GUARDRAIL. THE CONTACT MENTIONED THAT THE AIR BAGS DEPLOYED WITH EXCESSIVE FORCE AND BURNED THE CONTACT'S NECK. THE CONTACT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVA... Read more
Crash
1 injured
Incident date: Jun 28, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. WHILE ATTEMPTING TO SHIFT, THE TRANSMISSION FAILED TO SHIFT INTO THE PARK POSITION. THE CONTACT STATED THAT THE DRIVER HAD TO ENGAGE THE EMERGENCY BRAKE IN ORDER TO PREVENT THE VEHICLE FROM ROLLING AWAY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
Incident date: Jun 29, 2015
RECEIVED AN "IMPORTANT SAFETY RECALL" LETTER, CALLED THE DEALER TO SETUP AN APPT, AND LEARNED THAT THE PARTS ARE NOT AVAILABLE. I THEN CALL FORD CORP, AND THEY COULD NOT GIVE ME AN ESTIMATE OF WHEN THE PARTS WILL BE AVAILABLE. FORD CORP TOLD ME THAT IF I HAD THE CURRENT PROBLEMS WITH STEERING, THEN THEY MIGHT BE ABLE TO ACCELERATE THE PARTS. I AM NOT HAVING CURRENT PROBLEMS, BUT THIS IS RIDI... Read more
Incident date: Apr 30, 2015
AS PART OF THE RECENT FORD STEERING RECALL, AN EMERGENCY INSPECTION WAS DONE ON 11/18/13 AT 69,104 AND DECLARED SAFE TO DRIVE. ON 3/18/14 DRIVING TO THE DEALER TO HAVE RECALL WORK PERFORMED, THE STEERING COLUMN LOCKED-UP SOLID AT THE TURN WAS MADE ENTERING THE DEALERS PROPERTY.A REPAIR WAS DONE REPLACING THE LOWER SHAFT ONLY AS SHOWN IN PICTURE #1. THEN LESS THAN 14 MONTHS LATER A REPEAT FAILURE O... Read more
Crash
Incident date: Apr 30, 2015
AS PART OF THE RECENT FORD STEERING RECALL, AN EMERGENCY INSPECTION WAS DONE ON 11/18/13 AT 69,104 AND DECLARED SAFE TO DRIVE. ON 3/18/14 DRIVING TO THE DEALER TO HAVE RECALL WORK PERFORMED, THE STEERING COLUMN LOCKED-UP SOLID AT THE TURN WAS MADE ENTERING THE DEALERS PROPERTY.A REPAIR WAS DONE REPLACING THE LOWER SHAFT ONLY AS SHOWN IN PICTURE #1. THEN LESS THAN 14 MONTHS LATER A REPEAT FAILURE O... Read more
Crash
LINCOLN
MKZ HYBRID
(2012) - FUEL/PROPULSION SYSTEM
Jun 27, 2015
Incident date: Jun 15, 2015
APPROXIMATELY MARCH OF 2013. I WAS DRIVING NORTH ON MOULTON BLVD, SUDDENLY THE CAR LOST SPEED AND A RED TRIANGLE SHAPED CAME ON AND STATED "DRIVE TO SIDE OF ROAD SAFELY AND SHUT OFF THE CAR ENGINE" I TOOK IT TO LINCOLN GARAGE AND THEY KEPT MY CAR FOR A WEEK, WAITING FOR DIRECTIONS OF PROCEDURE FROM DETROIT, THEY TOLD ME THEY HAD REPLACED THE HYBRID BATTERY. THE CAR RAN GREAT AGAIN. JUNE 15, 201... Read more
LINCOLN
MKZ HYBRID
(2012) - ELECTRICAL SYSTEM
Jun 27, 2015
Incident date: Jun 15, 2015
APPROXIMATELY MARCH OF 2013. I WAS DRIVING NORTH ON MOULTON BLVD, SUDDENLY THE CAR LOST SPEED AND A RED TRIANGLE SHAPED CAME ON AND STATED "DRIVE TO SIDE OF ROAD SAFELY AND SHUT OFF THE CAR ENGINE" I TOOK IT TO LINCOLN GARAGE AND THEY KEPT MY CAR FOR A WEEK, WAITING FOR DIRECTIONS OF PROCEDURE FROM DETROIT, THEY TOLD ME THEY HAD REPLACED THE HYBRID BATTERY. THE CAR RAN GREAT AGAIN. JUNE 15, 201... Read more
Incident date: Dec 13, 2013
MY WIFE AND I WERE INVOLVED IN A COLLISION AFTER A WOMAN, WHO CLAIMS TO HAVE FALLEN ASLEEP, SIDESWIPED THE CAR IMMEDIATELY AHEAD OF US ON A 2-LANE ROAD. IN AN ATTEMPT TO AVOID A HEAD-ON COLLISION, I SWERVED OFF THE ROAD TO THE RIGHT. SHE ACCELERATED, TURNED LEFT AND GOT IN FRONT OF US AND WE COLLIDED WITH HE RIGHT FRONT FENDER AT THE WHEEL-WELL. THE CAR WAS TOTALED. THE AIRBAGS DEPLOYED AND THE FR... Read more
Crash
2 injured
Incident date: Jun 12, 2015
MY 2004 LINCOLN NAVIGATOR DROPPED DOWN ON THE DRIVERS SIDE FRONT. I TOOK IT TO A MECANIC AND HE SAID IT WAS THE HEIGHT SENSOR IN THE MEANWHILE WHILE THEY ORDERED THE PART AND A WEEK LATER IT GOT TO THE SHOP I DROVE IT AND OF COURSE WITH ALL THE BUMPING AROUND THE FRONT PASSENGER SIDE DROPPED NOW THE LINCOLN REALLY BOUNCES I TOOK IT TO THE SHOP TO GET THE SENSOR INSTALLED WENT BACK TO PICK IT THEY ... Read more
Incident date: Jun 25, 2015
I GOT TO WORK AND I COULDN'T OPEN MY DRIVER'S SIDE DOOR TO EXIT THE CAR. I TRIED LOCKING AND UNLOCKING, USING THE KEY FAB TO LOCK AND UNLOCK AND EVENTUALLY I HAD TO CLIMB OVER THE PASSENGER SEAT AND EXIT VIA THE PASSENGER DOOR.
Incident date: Jun 16, 2015
IN THE LAST FIVE YEARS MY 255/ 75 17 CONTITRAC TIRES 5 OF THEM HAVE BLOWN OUT OR COME APART IN SOME MANNER! THE LAST TIME A FEW DAYS AGO WAS PRETTY CLOSE TO A HIGH SPEED ACCIDENT 65MPH THERE IS AN ABSOLUTE MAJOR PROBLEM WITH THESE TIRES !! THIS IS THE SECOND SET THAT HAS BEEN ON THIS TRUCK~! CONTINENTAL NO LONGER MAKES THIS SIZE AND THEY ARE NON RESPONSIVE TO MY COMPLAINTS PLEASE HELP.
Incident date: Oct 9, 2014
WHEN DRIVING FROM UP GRADE AT ABOUT 1200 RPM, THERE IS A RATTLE NOISE COMING FROM ENGINE
Incident date: Feb 16, 2015
WHEN AIR CONDITION IS SET BELOW 72, PASSENGER FRONT SIDE IS MAKING LOUD CLICKING NOISE FOR ABOUT 1 MINUTE THEN GOES AWAY.
Incident date: May 1, 2015
FRONT PASSENGER WINDOW WILL NOT OPEN OR CLOSE. IF ATTEMPTED, WINDOW WILL MAKE CRACKING NOISE.
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND EXCESSIVE FORCE WAS REQUIRED. AS A RESULT OF THE FAILURE, THE VEHICLE DROVE ONTO A CURB AND FRACTURED THE RIMS AND TIRES. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DIAGNOSE THE FAILURE. THE TIRES WERE REPLACED. THE MANUFACTURE... Read more
Incident date: Feb 25, 2015
2014 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE TIRE ISSUES AND REIMBURSEMENT FOR TIRE REPLACEMENTS. *SMD THE CONSUMER STATED THE VEHICLE DID NOT PASS INSPECTION, BECAUSE A BUBBLE HAD FORMED ON THE RIGHT FRONT TIRE IN THE SIDEWALL. THE TIRE WAS REPLACED AT A COST OF $ 250. ON MARCH 16, 2015, THE RIGHT REAR TIRE WAS REPLACED DUE TO A BUBBLE FOUND IN THE SIDEWALL. ON MAY 13, 2015 DURIN... Read more
Incident date: Jul 9, 2014
ALTHOUGH THE VEHICLE HAD ONLY 15,000 MILES ON IT, THE DEALER REPORTED TO ME THAT A TIRE REPLACEMENT WAS RECOMMENDED THESE WERE ORIGINAL EQUIPMENT MICHELIN TIRES..AFTER INSPECTION, MICHELIN AGREED TO REPLACE TIRES FOR A FEE OF $100 PER TIRE.
Incident date: Jun 1, 2015
THE GAS TANK HAS CORRODED SO I HAVE GAS LEAKING UNDER MY VEHICLE. THE MAINTENANCE MAN TOLD ME I COULD NOT DRIVE IT DUE TO DANGER OF A SPARK AND FIRE RISK. THE 2007 AND 2008'S HAVE THIS SAME PROBLEM WHICH ARE RECALLED SO WHY AREN'T THE 2009'S AS WELL. IT IS THE SAME FAULTY GAS TANK.
Incident date: May 15, 2015
ELECTRICAL SHORT IN THROTTLE BODY. THE VEHICLE WOULD STOP AT ANYTIME WHILE DRIVING. PULLED OFF STREET AND RE-STARTED. INCIDENT HAPPENED FOUR TIMES.....UPDATED 07/23/15 *BF *TR
Incident date: Jun 20, 2015
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO RELATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (L... Read more
LINCOLN
MKZ HYBRID
(2012) - ENGINE
Jun 19, 2015
Incident date: Jun 16, 2015
WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES... Read more
LINCOLN
MKZ HYBRID
(2012) - VEHICLE SPEED CONTROL
Jun 19, 2015
Incident date: Jun 16, 2015
WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES... Read more
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Jun 19, 2015
Incident date: Jun 16, 2015
WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES... Read more
Incident date: May 22, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKS. WHILE COMING TO A STOP, THE STEERING WHEEL BECAME DRASTICALLY DIFFICULT TO CONTROL AFTER AN AUDIBLE AND POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 8/6... Read more
Incident date: Jun 16, 2015
TL* THE CONTACT OWNED A 2003 LINCOLN TOWN CAR. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE AXLE FRACTURED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash
Incident date: Jun 16, 2015
TL* THE CONTACT OWNED A 2003 LINCOLN TOWN CAR. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE AXLE FRACTURED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash
Incident date: Jun 4, 2015
TAKING OFF FROM A SIGNAL AND THE TRANSMISSION MADE A CLUNKING SOUND AND FEEL. THE CAR REV'D UP AND WOULD NOT SHIFT OUT OF 1ST OR 2ND GEAR. THIS HAS NOW HAPPENED TWICE. ON MORE THAN 5 OCCASIONS, WHEN ACCELERATING FROM A STOPPED POSITION, THE TIRES HIT A SMALL PATCH OF SAND AND THE CAR WILL JERK AND STOP IMMEDIATELY WITH THE OVER DRIVE LIGHT FLASHING. THE CAR WILL TAKE UP TO 30 SECONDS TO RECOVER ... Read more
Incident date: Apr 7, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 55 MPH, THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT NOTICED AN ABNORMAL NOISE EMITTING FROM THE RIM AS IF AIR WERE LINKING FROM THE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
Incident date: Apr 7, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 55 MPH, THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT NOTICED AN ABNORMAL NOISE EMITTING FROM THE RIM AS IF AIR WERE LINKING FROM THE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
Incident date: May 16, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THAT THE ISSUE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS BROUGHT ... Read more
Incident date: May 16, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THAT THE ISSUE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE ALTERNATOR WAS REPLACED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS BROUGHT ... Read more
Incident date: Feb 3, 2015
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL VEERED OUT OF DIRECTION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE WHEEL BEARING, HUB ASSEMBLY, AND LOWER BALL JOINTS WERE REPLACED. THE FAILURE RECURRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION); H... Read more
Incident date: Jun 1, 2015
LETTER FROM SENATOR KLOBUCHAR ON BEHALF OF CONSTITUENT RE AN AIR BAG RECALL OF HIS LINCOLN MKX (ATTN: CACJE HENDERSON). *SMD THE CONSUMER STATED HE RECENTLY CAME ACROSS A RECALL CONCERNING A POSSIBLE FUEL TANK CORROSION LEAK; RECALL # 14V682000. THE CONSUMER STATED HE WAS NEVER NOTIFIED ABOUT THE RECALL. *JB THE REQUESTED TO HAVE THE AIR BAG DEACTIVATED. UPDATED 09/19/16.*JB UPDATED 12/14/16.*... Read more
Incident date: Jun 1, 2015
LETTER FROM SENATOR KLOBUCHAR ON BEHALF OF CONSTITUENT RE AN AIR BAG RECALL OF HIS LINCOLN MKX (ATTN: CACJE HENDERSON). *SMD THE CONSUMER STATED HE RECENTLY CAME ACROSS A RECALL CONCERNING A POSSIBLE FUEL TANK CORROSION LEAK; RECALL # 14V682000. THE CONSUMER STATED HE WAS NEVER NOTIFIED ABOUT THE RECALL. *JB THE REQUESTED TO HAVE THE AIR BAG DEACTIVATED. UPDATED 09/19/16.*JB UPDATED 12/14/16.*... Read more
Incident date: Aug 20, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE TO SCHEDULE A RECALL REPAIR WITHIN A REASONABLE TIMEFRAME. THE DEALER WAS UNABLE TO SERVICE THE RECALL FOR MONTHS DUE TO THE MANUFACTURER NOT NOTIFYING THEM OF THE RECALL. THE CONTACT DID NOT RECEIVE A LETTER FOR AN EXTENDED PERIO... Read more
Incident date: Dec 15, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT A CRACK AND EXCESSIVE CORROSION DEVELOPED ON THE FUEL LINES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INDICATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GAS... Read more
LINCOLN
CONTINENTAL
(1992) - STEERING
Jun 9, 2015
Incident date: Jun 9, 2015
TL* THE CONTACT OWNS A 1992 LINCOLN CONTINENTAL. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE REAR SUB-MOUNT FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE... Read more
LINCOLN
CONTINENTAL
(1992) - SUSPENSION
Jun 9, 2015
Incident date: Jun 9, 2015
TL* THE CONTACT OWNS A 1992 LINCOLN CONTINENTAL. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE REAR SUB-MOUNT FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE... Read more
Incident date: Apr 13, 2015
BATTER LOST ITS CHARGE (4 TIMES)