Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 4, 2015
I CAME FROM WORK AT AROUND 0600 AM ON 9/4/15 IN MY 2004 LINCOLN TOWN CAR AND PARK IT IN MY APARTMENT. AT AROUND 0330 OF THE SAME DAY I DECIDED TO GO PICK MY CHILD FROM SCHOOL . WHENT I STATRTED MY CAR AND PUT IT IN REVERSE TRYNG TO BACK UP FROM THE PARKING LOT, THE CAR SUDDENLY ACCELERATED AT A SPEED OF ABOUT 60 ML/HR TO HIT TOW CARS PARK IN THE PARKING LOT AND DRAGGING ONE OF THE TO A TREE WHICH... Read more
Crash
Incident date: Sep 4, 2015
I CAME FROM WORK AT AROUND 0600 AM ON 9/4/15 IN MY 2004 LINCOLN TOWN CAR AND PARK IT IN MY APARTMENT. AT AROUND 0330 OF THE SAME DAY I DECIDED TO GO PICK MY CHILD FROM SCHOOL . WHENT I STATRTED MY CAR AND PUT IT IN REVERSE TRYNG TO BACK UP FROM THE PARKING LOT, THE CAR SUDDENLY ACCELERATED AT A SPEED OF ABOUT 60 ML/HR TO HIT TOW CARS PARK IN THE PARKING LOT AND DRAGGING ONE OF THE TO A TREE WHICH... Read more
Crash
Incident date: Sep 5, 2008
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. UPON INSPECTING THE WHEELS OF THE VEHICLE, THE CONTACT NOTICED THAT THE ALUMINUM COATING ON THE WHEELS STARTED TO PEEL OFF. AS A RESULT OF THE ALUMINUM PEELING OFF OF THE WHEELS, THE TIRES WOULD NOT HOLD ADEQUATE AIR PRESSURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Incident date: Aug 26, 2015
DRIVING DOWN THE ROAD AT 30 MILES AN HOUR, THE PASSENGER SEAT SIDE IMPACT AIR BAG MODULE ASSEMBLY DEPLOYED. THERE WAS NO CRASH, IMPACT, OR CONTACT WITH ANYTHING. FAULTY SENSOR OR CONTROLLER?
Incident date: Aug 26, 2015
DRIVING DOWN THE ROAD AT 30 MILES AN HOUR, THE PASSENGER SEAT SIDE IMPACT AIR BAG MODULE ASSEMBLY DEPLOYED. THERE WAS NO CRASH, IMPACT, OR CONTACT WITH ANYTHING. FAULTY SENSOR OR CONTROLLER?
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND OTHER GAUGES BECAME INOPERATIVE FOR A BRIEF MOMENT. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE THROTTLE BODY ASSE... Read more
Incident date: Jul 19, 2012
JUST DRIVING IN A 45 MPH, WHEN HEARD LOUD BANGING COMING FROM ENGINE. PULLED OVER AND HAD CAR TOWED IN FOR REPAIR. ENGINE BLEW OUT A SPARK PLUG.
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 22, 2015
THE PANORAMIC ROOFS ON THE LINCOLN MKT BLOW OUT FOR NO REASON. WE HAVE 14 OF THESE MKT'S IN OUR FLEET WE HAVE HAD CLOSE TO 10 OF THE GLASS ROOFS SHATTER. WE ARE VERY CONCERNED THAT GLASS COULD FALL INTO A DRIVERS EYES AS WELL AS OUR PASSENGERS. ALSO WHEN THEY DO BLOW OUT A GOOD SIZE CHUNK OF THE ROOF BLOWS OUT AND ANYONE BEHIND US COULD BE IN GRAVE DANGER ESPECIALLY SOMEONE ON A MOTORCYCLE. THE ... Read more
Incident date: Aug 13, 2015
TL* THE CONTACT OWNS A 2015 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND THE LOW OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE COMPUTERS HAD A GLITCH, WHICH TRIGGERED A FALSE WARNING INDICATOR THAT RESULTED IN LOSS OF POWER. THE TECHNICIAN WAS UNABLE TO REMEDY THE FAILURE. TH... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO ACCELERATE WHEN THE TURBO WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Incident date: Aug 22, 2015
I WAS LEAVING MY RESIDENCE ON A NEIGHBORHOOD STREET, WHEN I HEARD A LOUD NOISE WHICH SOUND LIKE A GUNSHOT. UPON RECOVERING FROM THE INITIAL SHOCK, I OBSERVED THE SIDE WINDOW/CURTAIN AIR BAGS HAD DEPLOYED. THE VEHICLE HADN'T BEEN HIT OR INVOLVED IN AN ACCIDENT. I HAD TO STOP THE VEHICLE TO CALM MY SON AND WE RETURNED TO THE HOUSE.
Incident date: Aug 19, 2015
AFTER SITTING IN OUR DEALER'S LOT FOR 8 MONTHS WHILE WE WAITED FOR THE FUEL TANK CORROSION PROBLEM TO BE RESOLVED (NHSA CAMPAIGN NUMBER 14V682000), WE PICKED UP OUR CAR ONLY TO FIND THAT THE FUEL TANK SENSOR WAS DEFECTIVE (SHOWED E EVEN THOUGH WE HAD JUST FILLED THE TANK), AND THE COOLING SYSTEM HAS TO BE REPAIRED. THE DEALER SAYS THE CAR IS UNDRIVEABLE.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Dec 10, 2014
THE TRANSMISSION SLIPS AFTER IT GETS TO 40 MPH FROM 5TH GEAR TO 4TH GEAR.
Incident date: Dec 10, 2014
THE TRANSMISSION SLIPS AFTER IT GETS TO 40 MPH FROM 5TH GEAR TO 4TH GEAR.
Incident date: Aug 9, 2015
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. WHILE DRIVING AT 70 MPH, THE PARKING LIGHTS AND THE LOW BEAM HEAD LAMPS FAILED TO ILLUMINATE AND ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Incident date: Feb 9, 2011
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY INCREASED ACCELERATION FOR A FEW MOMENTS AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND REPAIRED ON EACH OCCASION. THE CONTACT WAS UNCERTAIN WHICH SPECIFIC PART WAS REPLACED. HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED... Read more
Incident date: Dec 20, 2014
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT THERE WERE AIR BUBBLES IN THE WINDSHIELD AND ALL WINDOWS OF THE VEHICLE. AS A RESULT, THERE WAS A GLARE ON THE WINDSHIELD DIMINISHING THE CONTACT'S VISION. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V484000 (VISIBILITY); HOWEVER,... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. WHILE THE CONTACT WAS SEATED AND THE ENGINE HAD NOT BEEN STARTED, THE DRIVER SEAT AIR BAG DEPLOYED. THE CONTACT HEARD AN EXPLOSIVE NOISE AND JUMPED OUT OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAG EXPLODED AND SMOKE AND OBJECTS WERE EJECTED. THE CONTACT WAS TAKEN TO THE HOSPITAL AND DIAGNOSED WITH FIRST DEGREE BURNS ON HIS BACK SIDE. THE MANU... Read more
1 injured
Incident date: Aug 10, 2015
IMMEDIATE UNINITIATED TREMENDOUS ENGINE ACCELERATION AFTER SHIFTING FROM REVERSE TO DRIVE. I HAD TO JAM THE BRAKE ON AND PUT THE CAR IN NEUTRAL UNTIL THE ACCELERATION STOPPED. THIS HAS OCCURRED PREVIOUSLY APPROXIMATELY FIVE OTHER TIMES OVER THE COURSE OF EIGHT YEARS.
Incident date: May 14, 2015
2004 LINCOLN TOWN CAR CARTIER. RIDING DOWN ROAD 35 MPH ACCELERATING. WINDOWS WERE ALL UP, SUNROOF CLOSED. NEVER HAD ANY PROBLEMS PRIOR. WIFE TOUCHED SUNROOF BUTTON TO OPEN SUNROOF WHILE WINDOWS STILL CLOSED, AND BAM! THE SUNROOF EXPLODED; LUCKILY DID NOT SHATTER ONTO US BUT CRACKED IN LARGE PIECES. SCARED US BOTH BUT I KEPT CONTROL OF THE CAR UNTIL COULD PULL OVER. NO CARS IN THE AREA AROUND US... Read more
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Dec 1, 2014
ROOF HATCH AND WINDOWS OPEN WITH NOBODY IN CAR. HEATER GOES TO FULL HEAT UPON STARTING VEHICLE. RELATES TO TECHNICAL BULLETIN ISSUED REGARDING LEAKAGE IN ASSEMBLY BUT WE HAVE BEEN ADVISED CORRECTION IS NOT COVERED BY WARRANTY EVEN THOUGH SERVICE BULLETIN STATES IT SHOULD BE COVERED UNDER WARRANTY. CAN YOU HELP US CORRECT THIS DEFICIENCY? THANK YOU FOR YOUR PROMPT RESPONSE TO THIS ISSUE. *TR
LINCOLN
MKZ HYBRID
(2015) - FORWARD COLLISION AVOIDANCE
Aug 5, 2015
Incident date: Sep 9, 2014
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE DRIVING AT 75 MPH, THE FORWARD COLLISION SYSTEM ACTIVATED CAUSING THE VEHICLE TO BRAKE. THE CONTACT HAD TO ACCELERATE IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AT AN UNKNOWN LOCATION WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE ... Read more
Incident date: Aug 8, 2012
BEGAN TO NOTICE THAT THE HEADLIGHTS WOULD FLICKER. AT FIRST IT WAS ALMOST UNNOTICABLE. GOT PROGRESSIVELY WORSE UNTIL I AM RELUCTANT TO DRIVE AFTER DARK. FIRST TOLD THERE WAS A RECALL THEN AFTER CHECKING VIN WAS TOLD DID NOT APPLY TO MY VEHICLE. THEN WAS TOLD THAT PART WAS RECALLED FOR FORD CROWN VIC AND MERC GRAND MARQUIS. PROBABLY THE SAME PART. THERE SEEMS TO BE A SIGNIFICANT PROBLEM AND MINE S... Read more
Incident date: Jul 22, 2014
THE A/C WENT OUT, BLOWING HOT AIR. SO TOOK IT TO THE MECH. HE SAID LOOKED LIKE WEAR FROM A TUBE PLACED TO TIGHT AND NEAR THE CONDENSER RUBBED A HOLE IN IT. APPROX REPAIR COST 1500.00. WE BOUGHT THE CAR IN 2011, USED AT LYBERGERS ANCHORAGE AK,PUCHASED CUSTOM EDGE, WARRENTECH AUTO INC, BEDFORD, TX, EXTENDED WARRANTY. FOR $3000.00..SO OF COURSE AFTER A BATTLE WITH WARRENTECH, THEY DENIED CLAIM ... Read more
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE DOOR WOULD NOT STAY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. UPON STARTING THE VEHICLE, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE CONTACT STATED THAT THIS WAS A RECURRING FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AT THE CONTACT'S RESIDENCE. THE TECHNICIAN DIAGNOSED THAT THE STRUT MOUNT ON THE BOTTOM OF THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFI... Read more
Incident date: Jan 9, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING 10 MPH, THE STEERING WHEEL LOST POWER AND MADE A GROWLING NOISE AT EVERY TURN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE STEERING WAS ERRATIC AND THAT THE POWER STEERING CONTROL (PSC) MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 15,923. UPDATED 09/14/15*LJ UPDATED 12/12/2017... Read more
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 1993 LINCOLN TOWN CAR. ONCE THE VEHICLE WAS STARTED, IT BEGAN TO MAKE A JERKING MOTION AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED. THE FAILURES RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 1993 LINCOLN TOWN CAR. ONCE THE VEHICLE WAS STARTED, IT BEGAN TO MAKE A JERKING MOTION AND ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED. THE FAILURES RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Jul 28, 2015
THE CAR HAS DEVELOPED POOR RETURN TO CENTER WHEN TURNING. IT ALSO SEEMS TO BE STICKY IN NORMAL HIGHWAY DRIVING, THAT IS, A MINOR CORRECTION SEEMS TO STAY UNTIL CORRECTED THE OTHER DIRECTION. THIS MAKES THE CAR WANDER BACK AND FORTH. I HAD ONE MECHANIC IN TOWN DIAGNOSE IT AS LOWER STEERING SHAFT AND I HAVE AN APPOINTMENT WITH MY LOCAL FORD DEALER TO EVALUATE THE PROBLEM. I NOTE THERE WAS A RECA... Read more
Incident date: Jun 2, 2015
DRIVING SLOWLY ON A SUBURBAN STREET AT TWILIGHT THE HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT. THE SAME THING OCCURRED A THREE TIMES WEEK LATER ON THE INTERSTATE AT 65 MPH ABOUT 10 P.M. THE AUTOMATIC DELAYED HEADLIGHT OFF SETTING NO LONGER FUNCTIONS. THE LIGHTS CAN BE TURNED ON IN THE MANUAL POSITION.APPARENTLY, THE LIGHT CONTROL MODULE HAS FAULTY RELAYS WHICH FAIL SUDDENLY DURING THE COURSE OF NO... Read more
Incident date: Jun 2, 2015
DRIVING SLOWLY ON A SUBURBAN STREET AT TWILIGHT THE HEADLIGHTS AND DASHBOARD LIGHTS WENT OUT. THE SAME THING OCCURRED A THREE TIMES WEEK LATER ON THE INTERSTATE AT 65 MPH ABOUT 10 P.M. THE AUTOMATIC DELAYED HEADLIGHT OFF SETTING NO LONGER FUNCTIONS. THE LIGHTS CAN BE TURNED ON IN THE MANUAL POSITION.APPARENTLY, THE LIGHT CONTROL MODULE HAS FAULTY RELAYS WHICH FAIL SUDDENLY DURING THE COURSE OF NO... Read more
Incident date: Jul 26, 2015
THE BRAKES ARE VERY HARD TO PRESS AND UPON "PUMPING" ALMOST COMPLETELY FAIL. FAIL LIKE PUT THE CAR IN NEUTRAL OR DON'T STOP! STILL PASSED INSPECTION TODAY EVEN WITH THE I THINK IT IS YOUR "BOOSTER". I KNOW NOTHING BUT FOUND SEVERAL(MANY ) COMPLAINTS THAT WERE EXACTLY AS MINE. THIS IS NOT A DEFECT? THIS IS A PART THAT ALL WOULD SAY COULD OR SHOULD WEAR OUT. MY WIFE DRIVES THIS CAR ,ARE YOU KI... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. TWO WEEKS AFTER THE VEHICLE WAS PURCHASED, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS A... Read more
Incident date: Jun 13, 2015
THE TRUCK STARTED ON FIRE AROUND THE FRONT PASSENGER SEAT WHILE I WAS DRIVING ,I PULLED OVER RESCUED MY DOG RAN TO THE GRASS AREA AND WATCH IT BURN TO THE GROUND. THIS WAS JUNE 13,2015
Fire
Incident date: Jun 2, 2014
THIS HAS BEEN A CONTINUOUS ISSUE WHEN USING THE CRUISE CONTROL AT ANY SPEED. WHEN THE CRUISE CONTROL IS ON, AND THE VEHICLE IS TRAVELING ON A DOWNHILL SLOPE, THERE IS A NOISE COMING FROM UNDER THE HOOD WHILE IT IS TRYING TO MAINTAIN THE SPEED. THE SOUND IS SOMETHING LIKE A HUMMING/GRINDING/TICKING NOISE. I HAVE HAD MULTIPLE TECHNICIANS GO FOR A DRIVE WITH ME TO TRY DIAGNOSE THE ISSUE AND THEY HAVE... Read more
Incident date: Jul 20, 2015
AS I WAS GOING TO PULL OUT OF A PARALLEL PARKING SPOT, THE CAR IMMEDIATELY STALLED AND LOST ALL POWER WHILE IN DRIVE. I PLACED THE CAR IN PARK AND ATTEMPTED TO TURN THE CAR BACK ON. THE CAR TURNED BACK ON THEN AS I WAS ABOUT TO LEAVE THE PARKING SPOT AGAIN IT SHUT OFF IMMEDIATELY AS I PRESSED THE ACCELERATION. THIS IS VERY DANGEROUS AND LEFT ME OUT IN THE MIDDLE OF THE STREET WITH ON COMING TRAFFI... Read more
Incident date: Jul 17, 2015
WE HAVE A FLEET OF LINCOLN TOWN CARS USED IN A GROUND TRANSPORTATION SERVICE. THE DRIVER REPORTED THAT "THE STEERING FELT (VERY) TIGHT". ANOTHER CAR WAS DISPATCHED TO COVER THE LIVERY, AND THE AFFECTED CAR WAS TOWED BACK TO OUR FACILITY. OUR SENIOR MECHANIC EXAMINED THE CAR AND THE ISSUE IS THE LOWER STEERING SHAFT ASSEMBLY. IT IS SEVERELY CORRODED, AND THE "U-JOINTS" CONTAINED IN IT ARE ALMOST I... Read more
Incident date: Jul 21, 2015
OWNER OF 2005 LINCOLN AVIATOR. I WAS NOT ABLE TO GET THE GEAR SHIFT OUT OF PARK. I HAD THE AVIATOR TOWED TO A FAMILY MEMBER'S AUTOMOTIVE GARAGE AND WAS TOLD THAT I WILL NEED TO HAVE THE ENTIRE GEAR SHIFT REPLACED. UPON DOING SOME RESEARCH, IT SEEMS THAT THIS IS A VERY COMMON PROBLEM IN THIS YEAR, MAKE, AND MODEL. I HAVE READ ENDLESS TESTIMONIES FROM OTHER VEHICLE OWNERS WITH THE EXACT DISPUTE.... Read more
Incident date: Jul 16, 2015
I WAS ON A HIGHWAY,GOING AROUND 50~55 MILES PER HOUR.SUDDENLY I LOST POWER IN STEERING WHEEL.THERE WAS NO WARNING SIGN,NO SOUND AT ALL.I TURNED MY RIGHT SIGNAL BUT IT WAS STOPPED WORKING AS WELL.I PUT MY FLASHERS ON AND PULLED OVER TO RIGHT SHOULDER.IT WAS IMPOSSIBLE FOR ME TO MOVE A STEERING WHEEL IN EITHER DIRECTION.HAD TO TOW THE CAR BACK TO MY HOME.ON FRIDAY THE 17TH,I CALLED FORD DEALER IN QU... Read more
Incident date: Jul 17, 2015
I WAS DOING 65 ON THE 60 FREEWAY IN CITY OF WALNUT CA. AND ALL OF A SUDDEN MY CAR BEGAN TO ACCELERATE FULL SPEED, I LOOKED AT MY DASH JUST TO SEE IF CRUISE CONTROL WAS ON, "WHICH IT WAS NOT" SO I PRESSED THE BRAKE BUT THE CAR KEPT ON ACCELERATING SO I HAD TO HOLD THE BRAKE DOWN AS HARD AS I COULD BUT DESPITE DOING THAT I WAS DOING BETWEEN 60 AND 70 MPH, I COULD NOT EVEN GET THE CAR TO GO LESS THAN... Read more