Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND THE ENGINE FAIL SAFE MODE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED. THE FAILURES RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND THE ENGINE FAIL SAFE MODE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED. THE FAILURES RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND THE ENGINE FAIL SAFE MODE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SEIZED AND THE BRAKES FAILED. THE FAILURES RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
Incident date: Feb 2, 2015
WHILE TRAVELING ON THE INTERSTATE, MOON ROOF SPONTANEOUSLY CRACKED/SHATTERED. ROAD CONDITIONS WERE CLEAR, THERE WAS NO DEBRIS IN THE AREA. DRIVER AND PASSENGER STATED THEY HEARD A LOUD "BOOM." THE DRIVER IMMEDIATELY INSPECTED THE VEHICLE AND FOUND A SMALL BREAK IN THE GLASS DIRECTLY ABOVE THE DRIVER'S SEAT. THE GLASS CONTINUED TO CRACK/SHATTER AS TRANSPORTED TO THE SHOP FOR REPAIR/REPLACEMENT.
Incident date: Feb 5, 2010
TL*THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE REAR DRIVERS SIDE RIM WAS RUSTED TO THE POINT OF CORROSION CAUSING DAMAGE TO THE REAR DRIVERS SIDE TIRE. THE CONTACT MENTIONED THAT THE TIRE CONSTANTLY HAD TO BE INFLATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE RIM AND THE TIRE NEEDED TO BE REPLACED. THE TIRE AND RIM WERE REPLACED BUT THE FAILURE REC... Read more
Incident date: Dec 2, 2014
TL*THE CONTACT OWNS A 2001 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE WAS MAKING AN ABNORMAL POPPING NOISE OR BUMPING NOISE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINT FAILE... Read more
Incident date: Jul 1, 2014
CEL CAME ON, CODE INDICATED TRANSMISSION ISSUE. "E" APPEARED IN THE GEAR INDICATOR, RATHER THAN THE GEAR THE TRANSMISSION WAS IN. TRANS WOULD NOT SHIFT INTO 2ND AND 5TH OF GEARS. HAD THE CAR TOWED TO TRANSMISSION SHOP, WHO TOLD ME THE PROBLEM WAS A BAD TRANSMISSION CASE THAT HAD BEEN DESTROYED AS THE RESULT OF SERVO IMPACT OVER TIME. A BUSHING COULD HAVE RESOLVED THE PROBLEM, HAD LINCOLN INSTA... Read more
Incident date: Jan 8, 2015
AIR PRESSURE ISSUES ON 3 OF MY TIRES. THE RIM?S CHROME PLATING IS FLAKING OFF, AND TIRES CONSISTENTLY LOSE AIR PRESSURE. I CONTACTED MY DEALER, BUT NOT A WARRANTY ISSUE. I PURCHASED THIS AUTO NEW AND IT HAS ALWAYS HAS BEEN GARAGED. I DO LIVE IN THE BOSTON AREA SO DO HAVE EXTREME WEATHER. THIS IS A QUALITY ISSUE AND A DRIVING HAZARD. A RECALL SHOULD BE ISSUED TO REMEDY THIS SITUATION. *JS
Incident date: Nov 3, 2014
THE 'THE LINCOLN MOTOR COMPANY ' IMPORTANT SAFETY RECALL' IS JUST ANOTHER FORD LIE. IT STATES 'THERE IS NO CHARGE TO VEHICLE OWNERS FOR RECALL REPAIRS PERFORMED BY AN AUTHORIZED DEALER.' FORD HAS CLOSED ALL OF THE LINCOLN DEALERSHIPS IN THE IMMEDIATE SAN FRANCISCO AREA. THE NEAREST LINCOLN DEALERSHIPS ARE AN HOUR AWAY DURING OFF-PEAK TRAFFIC HOURS. FORGET IT DURING PEAK TRAFFIC HOURS. WHEN ... Read more
Incident date: Nov 3, 2014
THE 'THE LINCOLN MOTOR COMPANY ' IMPORTANT SAFETY RECALL' IS JUST ANOTHER FORD LIE. IT STATES 'THERE IS NO CHARGE TO VEHICLE OWNERS FOR RECALL REPAIRS PERFORMED BY AN AUTHORIZED DEALER.' FORD HAS CLOSED ALL OF THE LINCOLN DEALERSHIPS IN THE IMMEDIATE SAN FRANCISCO AREA. THE NEAREST LINCOLN DEALERSHIPS ARE AN HOUR AWAY DURING OFF-PEAK TRAFFIC HOURS. FORGET IT DURING PEAK TRAFFIC HOURS. WHEN ... Read more
Incident date: Nov 3, 2014
THE 'THE LINCOLN MOTOR COMPANY ' IMPORTANT SAFETY RECALL' IS JUST ANOTHER FORD LIE. IT STATES 'THERE IS NO CHARGE TO VEHICLE OWNERS FOR RECALL REPAIRS PERFORMED BY AN AUTHORIZED DEALER.' FORD HAS CLOSED ALL OF THE LINCOLN DEALERSHIPS IN THE IMMEDIATE SAN FRANCISCO AREA. THE NEAREST LINCOLN DEALERSHIPS ARE AN HOUR AWAY DURING OFF-PEAK TRAFFIC HOURS. FORGET IT DURING PEAK TRAFFIC HOURS. WHEN ... Read more
Incident date: Jun 30, 2009
TL*THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE DASHBOARD WAS WARPED CAUSING A SEPARATION FROM THE CONSOLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE DOOR HANDLE DETACHED FROM THE VEHICLE WHILE ATTEMPTING TO OPEN THE DOOR. THE VEHICLE W... Read more
Incident date: Feb 5, 2015
APPROXIMATELY 18 MONTHS AGO, I HAD THE LOWER CONTROL ARM REPLACED ON MY VEHICLE, AS IT WAS FOUND TO BE FAULTY AND COVERED UNDER WARRANTY. WHEN REPLACED, I WAS TOLD THAT I SHOULD NOT EXPERIENCE ANY ADDITIONAL PROBLEMS WITH IT. TODAY, I TOOK MY CAR BACK TO THE DEALERSHIP, AND I WAS TOLD THAT THE CONTROL ARM WAS FAULTY AGAIN AND NEEDS TO REPLACED. THIS TIME, IT'S NOT COVERED UNDER WARRANTY. IN READIN... Read more
Incident date: Feb 5, 2008
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. ALSO, A "CHECK THE SUSPENSION" MESSAGE ILLUMINATED INDICATING THAT THE REAR SHOCKS FAILED TO WORK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INDICATED THAT THE PASSENGER SIDE RUNNING BOARD SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN B... Read more
Incident date: Feb 5, 2008
TL* THE CONTACT OWNS A 2003 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. ALSO, A "CHECK THE SUSPENSION" MESSAGE ILLUMINATED INDICATING THAT THE REAR SHOCKS FAILED TO WORK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INDICATED THAT THE PASSENGER SIDE RUNNING BOARD SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN B... Read more
Incident date: Oct 27, 2011
DRIVING AT APPROX 30MPH MY TIRE BLEW OUT AFTER JUST REPLACING ALL 4 TIRES 3K MILES BEFORE. TOOK THE TIRE BACK TO THE MERCHANT AND THEY REPLACED IT BECAUSE I HAD A HAZARD PROTECTION PLAN WITH TIRES. REPLACED ALL 4 TIRES IN SEPT OF 2014 DUE TO NORMAL WEAR AND I HAVE HAD TO REPLACE 3 TIRES DUE TO TIRE COMING OFF OF THE RIM WHILE DRIVING AND LOSING AIR PRESSURE, SLOW LEAK THAT RESULTED IN FLAT AND A B... Read more
Incident date: Oct 27, 2011
DRIVING AT APPROX 30MPH MY TIRE BLEW OUT AFTER JUST REPLACING ALL 4 TIRES 3K MILES BEFORE. TOOK THE TIRE BACK TO THE MERCHANT AND THEY REPLACED IT BECAUSE I HAD A HAZARD PROTECTION PLAN WITH TIRES. REPLACED ALL 4 TIRES IN SEPT OF 2014 DUE TO NORMAL WEAR AND I HAVE HAD TO REPLACE 3 TIRES DUE TO TIRE COMING OFF OF THE RIM WHILE DRIVING AND LOSING AIR PRESSURE, SLOW LEAK THAT RESULTED IN FLAT AND A B... Read more
Incident date: Jan 30, 2015
WHILE EXITING A PARKING FACILITY CARS WERE DOING AN ALTERNATE MERGE INTO A SINGLE LANE. IT WAS SLOW STOP AND GO AND I WAS WAITING MY TURN WITH MY FOOT ON THE BRAKE. ALL OF A SUDDEN MY CAR ACCELERATED AGGRESSIVELY AND I SLAMMED ON THE BRAKES AND PUT IT IN PARK. I USED JUST LESS THAN A CAR LENGTH TO STOP THE CAR AFTER IT LURCHED FORWARD. I NOTICED THAT THE TACHOMETER MOMENTARILY EXCEEDED 4000 RP... Read more
Incident date: Jan 30, 2015
WHILE EXITING A PARKING FACILITY CARS WERE DOING AN ALTERNATE MERGE INTO A SINGLE LANE. IT WAS SLOW STOP AND GO AND I WAS WAITING MY TURN WITH MY FOOT ON THE BRAKE. ALL OF A SUDDEN MY CAR ACCELERATED AGGRESSIVELY AND I SLAMMED ON THE BRAKES AND PUT IT IN PARK. I USED JUST LESS THAN A CAR LENGTH TO STOP THE CAR AFTER IT LURCHED FORWARD. I NOTICED THAT THE TACHOMETER MOMENTARILY EXCEEDED 4000 RP... Read more
Incident date: Jan 26, 2015
MY WIFE WAS DRIVING TO WORK AND TRIED TO APPLY BRAKES AND PEDAL WENT TO THE FLOOR, SHE WAS A SUFFICIENT DISTANCE AWAY FROM THE OTHER CAR TO AVOID AN ACCIDENT. *TR
Incident date: Sep 20, 2013
I WAS DRIVING DOWN THE ROAD AROUND 11PM TO PICK UP MY HUSBAND, AND THE LEFT DRIVER SIDE R/R DS LOWER BALL JOINT IN FRONT OF THE CAR COLLAPSED TO THE GROUND. I HAD TRAFFIC COMING FROM BEHIND AND FROM A CROSS STREET IN FRONT OF ME. LUCKILY, I WAS ABLE TO SIGNAL EVERYONE BY HORN, ARM WAVING AND DOUBLE BLINKERS BEFORE I WAS HIT BY ANYONE. I WAS ABLE TO PREVENT THE ACCIDENT. *TR
Incident date: Sep 20, 2013
NOTICE THE STEERING WAS LOOSE WHILE DRIVING AND FELT INHIBITED WHEN I DROVE. *TR
Incident date: Jun 13, 2012
WAS TRAVELING SOUTHBOUND ON I-39 WHEN TIRE BLEW OUT. HAVE HAD TO REPLACE TIRES SEVERAL TIMES AND TOLD BY DEALERSHIP AND 2 AUTO SERVICE CENTERS THAT THE RIMS ARE SO CORRODED THEY DO NOT HOLD AIR PROPERLY AND NEED TO BE REPLACED. ALL WHEELS HAVE CHROME FLAKING OFF. CAR CURRENTLY HAS LESS THAN 75K MILES. IN THE 2.5 YEARS I HAVE OWNED IT, PROBABLY HAVE HAD TO HAVE THE TIRES REPAIRED/REPLACED 10-15 TIM... Read more
Incident date: Jun 13, 2012
WAS TRAVELING SOUTHBOUND ON I-39 WHEN TIRE BLEW OUT. HAVE HAD TO REPLACE TIRES SEVERAL TIMES AND TOLD BY DEALERSHIP AND 2 AUTO SERVICE CENTERS THAT THE RIMS ARE SO CORRODED THEY DO NOT HOLD AIR PROPERLY AND NEED TO BE REPLACED. ALL WHEELS HAVE CHROME FLAKING OFF. CAR CURRENTLY HAS LESS THAN 75K MILES. IN THE 2.5 YEARS I HAVE OWNED IT, PROBABLY HAVE HAD TO HAVE THE TIRES REPAIRED/REPLACED 10-15 TIM... Read more
Incident date: Nov 1, 2014
TL*THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 1, 2014
TL*THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 28, 2015
TL*THE CONTACT OWNS A 1991 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD A LOUD NOISE AND DISCOVERED THAT THE HOOD LATCH FRACTURED. AS A RESULT, THE WINDSHIELD CRACKED FROM THE FORCE OF THE HOOD AND A BUNGEE CORD WAS USED IN ORDER TO KEEP THE HOOD SECURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THA... Read more
Incident date: Jan 28, 2015
EXCESSIVE PLAY IN SEAT ASSEMBLY, DRIVERS SEAT TRACK BAR WAS FOUND TO BE DEFORMED THIS DEFECT ALLOWED SEAT TO MOVE BACKWARDS WITH ACCELERATION, FORWARD WHEN BRAKING. SEAT WAS REPAIRED BY CERTIFIED MECHANIC AND IS NOW IN OPERATING CONDITION. *TR
Incident date: Sep 5, 2014
ON SPETEMBER 5, 2014, I WAS TRAVELING IN MISSOURI. THE CAR DIDN'T SEEM TO HANDLE AS IT SHOULD. I HAD A STOP SIGN, AND IT SEEMED TO BE OKAY THEN. I DECIDED TO SLOW DOWN IN CASE THERE WAS AN ISSUE. THE FIRST CURVE I CAME TO, THE CAR WOULD NOT TURN RIGHT, AND WENT DOWN A STEEP EMBANKMENT. ACCORDING TO THE POLICE REPORT, I WAS NEVER ABLE TO STEER IT RIGHT TOWARDS THE ROAD AGAIN. MY LEFT KNEE WAS INJU... Read more
Crash
1 injured
Incident date: Sep 5, 2014
ON SPETEMBER 5, 2014, I WAS TRAVELING IN MISSOURI. THE CAR DIDN'T SEEM TO HANDLE AS IT SHOULD. I HAD A STOP SIGN, AND IT SEEMED TO BE OKAY THEN. I DECIDED TO SLOW DOWN IN CASE THERE WAS AN ISSUE. THE FIRST CURVE I CAME TO, THE CAR WOULD NOT TURN RIGHT, AND WENT DOWN A STEEP EMBANKMENT. ACCORDING TO THE POLICE REPORT, I WAS NEVER ABLE TO STEER IT RIGHT TOWARDS THE ROAD AGAIN. MY LEFT KNEE WAS INJU... Read more
Crash
1 injured
Incident date: Sep 7, 2013
ENGINE DIED AT STOPLIGHT. BATTERY JUMPED BY ANOTHER VEHICLE. DROVE ABT 4 MILES, ENGINE DIED AGAIN. CALLED FOR TOW TRUCK AND HAD IT TOWED TO FORD DEALERSHIP. BETWEEN 9/7/2013 AND 2/14/2014 BATTERY AND ALTERNATOR REPLACED. "CHECK BATTERY LIGHT" CONSTANTLY APPEARED. USED FORDS TESTOR CONNECTED TO VEHICLES COMPUTER. AFTER THREE ACTUATION'S, RETURNED TO DEALERSHIP FOR SOLUTION.THIS OCCURRED NUMEROUS ... Read more
Incident date: May 29, 2013
SEAT BELT/AIR BAG LIGHT CAME ON. VEHICLE PURCHASED NEW, ORIGINAL DEALER DIAGNOSED BAD SEAT BELT PRE TENSIONER INTERNALLY FAULTED ON DRIVERS SIDE. OUT OF WARRANTY, AND VEHICLE WAS REPAIRED AT A COST OF $354 PARTS AND $305 LABOR. SEAT BELT/AIR BAG LIGHT CAME ON AGAIN JAN 8, 2015. ORIGINAL DEALER DIAGNOSED BAD SEAT BELT PRE TENSIONER ON THE PASSENGER SIDE. PARTS ON ORDER AND TO BE REPAIRED FEB 26... Read more
Incident date: Nov 24, 2014
I FULLY STOPPED IN A PARKING PLACE WHERE I USE TO GO EVERY MONDAY TO PICK UP KIDS FROM A DANCING SCHOOL. AFTER I FULLY STOPPED AND TRY TO PUT THE CLUTCH ON P THE CAR ACCELERATED BY ITSELF. I WENT TROUGH A BUILDING AND AS I TRIED TO CONTROL THE CAR I WAS TRYING TO PUT IN P AND I WAS NOT ABLE. I KEPT MY FOOT ON THE BRAKE AND TRIED TO STABILIZE THE CAR..EVENTUALLY THE CAR ENDED IN A DITCH AND I W... Read more
1 injured
Incident date: Nov 24, 2014
I FULLY STOPPED IN A PARKING PLACE WHERE I USE TO GO EVERY MONDAY TO PICK UP KIDS FROM A DANCING SCHOOL. AFTER I FULLY STOPPED AND TRY TO PUT THE CLUTCH ON P THE CAR ACCELERATED BY ITSELF. I WENT TROUGH A BUILDING AND AS I TRIED TO CONTROL THE CAR I WAS TRYING TO PUT IN P AND I WAS NOT ABLE. I KEPT MY FOOT ON THE BRAKE AND TRIED TO STABILIZE THE CAR..EVENTUALLY THE CAR ENDED IN A DITCH AND I W... Read more
1 injured
Incident date: Nov 24, 2014
I FULLY STOPPED IN A PARKING PLACE WHERE I USE TO GO EVERY MONDAY TO PICK UP KIDS FROM A DANCING SCHOOL. AFTER I FULLY STOPPED AND TRY TO PUT THE CLUTCH ON P THE CAR ACCELERATED BY ITSELF. I WENT TROUGH A BUILDING AND AS I TRIED TO CONTROL THE CAR I WAS TRYING TO PUT IN P AND I WAS NOT ABLE. I KEPT MY FOOT ON THE BRAKE AND TRIED TO STABILIZE THE CAR..EVENTUALLY THE CAR ENDED IN A DITCH AND I W... Read more
1 injured
Incident date: Jan 22, 2015
WENT FOR A WALK WITH 4 YEAR OLD SON AT THE MOUNTAIN, CAME BACK TO A MELTED MKX. FIRE DEPARTMENT CAME. WITH IN A SPAN OF AN HOUR FIFTEEN MINUTES, THE VEHICLE CAB HAD MELTED AND COOLED TO TOUCH. WE BARELY ESCAPED POSSIBLE DEATH HAD I BEEN DRIVING ON THE FREEWAY. *TR
Fire
Incident date: Jan 21, 2015
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE TRAILING ARM BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRAILING ARM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Incident date: Nov 18, 2014
FUEL LEAK DURING MAINTENANCE INSPECTION, DEALERSHIP GROUNDED CAR AND DID NOT RETURN TO ME. PROVIDED SMALL RENTAL CAR AT LINCOLN EXPENSE. AWAITING PART EVER SINCE, WITH NO ESTIMATE OF AVAILABILITY. *TR
Incident date: Jan 21, 2015
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE TRAVELING AN UNKNOWN RATE OF SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT UPON FURTHER INSPECTION OF THE VEHICLE, IT WAS NOTICED THAT THE PLASTIC PIECE ASSOCIATED WITH THE INTAKE MANIFOLD FRACTURED. ALSO, THE CONTACT MENTIONED THAT THE TEMPERATURE READER AND ADDITIONAL COMPONENTS MAY HAVE BEEN DAMAGE... Read more
Incident date: Jan 18, 2015
TL*THE CONTACT OWNS A 2015 LINCOLN MKC. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jan 11, 2015
TL*THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT A PASSENGER STEPPED ON THE BRACKET TO ENTER THE VEHICLE AND IT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER'S SIDE BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000.
Incident date: Jan 21, 2015
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTUR... Read more
Crash
Incident date: Jan 20, 2015
WAS COMING HOME FROM THE STORE I WAS GOING 55MPH AND OUT OF NO WHERE THE HEADLIGHTS TURN OFF....PULLED OVER TURNED OFF THE CAR THEN BACK ON AND WORK FOR LIKE A MIN THEN AGAIN I ALMOST CRASH BECAUSE NO LIGHT..A 15MIN DRIVE HOME BECAME 50MIN HAD TO BE PULLING OVER ALL THE WAY HOME....DUE TO THE LIGHTS TURNING OFF ON THERE OWN... *TR
Incident date: Jan 18, 2015
ENGINE STARTED TO MAKE A LOUD CLICKING NOISE WHILE DRIVING 45MPH DOWN THE BLOCK. MANAGED TO PULL INTO THE DRIVEWAY AND WHEN A OPENED THE HOOD THE COIL PACK HAD BLOWN APART AND THE SPARK PLUG WAS SITTING ON TOP OF THE ENGINE. *TR
Incident date: Jan 2, 2015
HI I'M MAKING THIS COMPLAINT ON BEHALF OF MY MOM SHE JUST PURCHASED HER CAR THAT DOESN'T HAVE AN AIRBAG WITHOUT SIGNING A DISCLOSURE FORM AND THE TRANSMISSION IS TOTALLY RUNNING DOWN AND NOT BEING INFORMED OF THIS SHE WENT AHEAD AND BOUGHT THE CAR UNAWARE OF ANY OF THIS. *TR
Incident date: Jan 2, 2015
HI I'M MAKING THIS COMPLAINT ON BEHALF OF MY MOM SHE JUST PURCHASED HER CAR THAT DOESN'T HAVE AN AIRBAG WITHOUT SIGNING A DISCLOSURE FORM AND THE TRANSMISSION IS TOTALLY RUNNING DOWN AND NOT BEING INFORMED OF THIS SHE WENT AHEAD AND BOUGHT THE CAR UNAWARE OF ANY OF THIS. *TR
Incident date: Jan 2, 2015
HI I'M MAKING THIS COMPLAINT ON BEHALF OF MY MOM SHE JUST PURCHASED HER CAR THAT DOESN'T HAVE AN AIRBAG WITHOUT SIGNING A DISCLOSURE FORM AND THE TRANSMISSION IS TOTALLY RUNNING DOWN AND NOT BEING INFORMED OF THIS SHE WENT AHEAD AND BOUGHT THE CAR UNAWARE OF ANY OF THIS. *TR
Incident date: Dec 11, 2012
FORD HAS FAILED TO INSTALL INSULATION ON THE UNDERSIDE OF THE LINCOLN NAVIGATOR HOOD THEREFORE THE HEAT HAS CAUSED THE HOOD PAINT AND CLEAR COAT TO BUBBLE AND PEEL. MY HOOD HAS AS MANY SPOTS ON IT AS A HORMONAL TEENAGE BOY HAS ON HIS FACE. THIS ISSUE HAS CAUSED INJURY TO THE VALUE OF MY CAR AND MY PRIDE IN OWNING THIS VEHICLE. MANY LAWSUITS HAVE BEEN FILED AND SUCCESSFULLY WON THROUGH SEVERAL S... Read more
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR BAG WARNING INDICATORS ILLUMINATED AND A CHIME ACTIVATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS U... Read more
Incident date: Dec 29, 2014
I HAVE A 2004 LINCOLN NAVIGATOR AND WHEN IT GETS TOO COLD THE AIRBAGS HAVE BUSTED ON ME AND THE COMPRESSOR. I HAVE OWNED THIS VEHICLE FOR 2 YEARS AND 2 YEARS IN A ROW EACH WINTER MY SUSPENSION HAS FAILED. MY WHEELS ARE RIDING RIGHT UNDER MY TIRE WALL AND IT IS GOING TO CAUSE ME TO HAVE AN ACCIDENT OR CAUSE FURTHER DAMAGE. AT $1000 TO FIX THESE THEY SHOULD LAST LONGER THAN 1 YEAR. PLEASE LOOK INTO ... Read more