Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jan 30, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHEN THE CONTACT PUSHED THE BUTTON FOR THE DRIVER SEAT TO RECLINE, THE SEAT FELL ALL THE WAY BACK AND LANDED ON THE REAR DRIVER SIDE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SEAT RECLINER MOTOR AND SWITCH FAILED AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. TH... Read more
Incident date: Feb 1, 2010
I'VE HAD THIS GEM SINCE 2010, BOUGHT WITH 30,000 MILES...NOW HAS 104,000 MILES. IT WAS GREAT UNTIL 2014. WHERE DO I START? (1) NO HEAT- BROKEN BLENDER DOOR ACTUATOR...MANUALLY SET IT TO THE WARM SETTING FOR THE WINTER BEHIND GLOVE BOX. (2) DRIVER'S DOOR HANDLE SNAPPED LAST YEAR(REPLACED FOR $100)...AND NOW THIS YEAR THE PASSENGER SIDE SNAPPED. (3) DOORS ARE CONSTANTLY "AJAR", ALTERNATING FROM ONE... Read more
Incident date: Feb 1, 2010
I'VE HAD THIS GEM SINCE 2010, BOUGHT WITH 30,000 MILES...NOW HAS 104,000 MILES. IT WAS GREAT UNTIL 2014. WHERE DO I START? (1) NO HEAT- BROKEN BLENDER DOOR ACTUATOR...MANUALLY SET IT TO THE WARM SETTING FOR THE WINTER BEHIND GLOVE BOX. (2) DRIVER'S DOOR HANDLE SNAPPED LAST YEAR(REPLACED FOR $100)...AND NOW THIS YEAR THE PASSENGER SIDE SNAPPED. (3) DOORS ARE CONSTANTLY "AJAR", ALTERNATING FROM ONE... Read more
Incident date: Feb 1, 2010
I'VE HAD THIS GEM SINCE 2010, BOUGHT WITH 30,000 MILES...NOW HAS 104,000 MILES. IT WAS GREAT UNTIL 2014. WHERE DO I START? (1) NO HEAT- BROKEN BLENDER DOOR ACTUATOR...MANUALLY SET IT TO THE WARM SETTING FOR THE WINTER BEHIND GLOVE BOX. (2) DRIVER'S DOOR HANDLE SNAPPED LAST YEAR(REPLACED FOR $100)...AND NOW THIS YEAR THE PASSENGER SIDE SNAPPED. (3) DOORS ARE CONSTANTLY "AJAR", ALTERNATING FROM ONE... Read more
Incident date: Jul 22, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT WHILE PARKED, A STRONG ODOR OF FUEL EMITTED OUTSIDE OF THE VEHICLE. MOST RECENT, FUEL LEAKED ONTO THE GROUND CONTINUOUSLY. THE FAILURE BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE DEALER FAILED TO PERFORM A REPAIR OR REPLACE THE DEFECTIVE FUEL TANK A... Read more
Incident date: Jan 28, 2016
THIS IS MY FATHERS CAR. HE IS A WWII VET AND JUST SHY OF 98 YEARS OLD. WE JUST REPLACED AN AC ON THE CAR, AND NOW THE COMPUTER HAS FAILED AND NEED REPLACING. THE FEDERAL WARRANTY FOR THIS STATE IS 8 YEARS OR 80K MILES. THE CAR HAS 47K MILES AND THE 8 YEAR WARRANTY ENDED 1 MONTH AND 20 DAYS AGO. LINCOLN WILL NOT STAND BEHIND THEIR PRODUCT TO EVEN PRORATE AN AMOUNT TO HELP HIM. THIS IS THE VEHICLE H... Read more
Incident date: Jan 28, 2016
THIS IS MY FATHERS CAR. HE IS A WWII VET AND JUST SHY OF 98 YEARS OLD. WE JUST REPLACED AN AC ON THE CAR, AND NOW THE COMPUTER HAS FAILED AND NEED REPLACING. THE FEDERAL WARRANTY FOR THIS STATE IS 8 YEARS OR 80K MILES. THE CAR HAS 47K MILES AND THE 8 YEAR WARRANTY ENDED 1 MONTH AND 20 DAYS AGO. LINCOLN WILL NOT STAND BEHIND THEIR PRODUCT TO EVEN PRORATE AN AMOUNT TO HELP HIM. THIS IS THE VEHICLE H... Read more
Incident date: Jan 29, 2016
DRIVERS SIDE DOOR LATCH MECHANISM HAS FAILED. THE DOOR OPEN WARNING LIGHT ON THE DASH STAYS ON. ATTEMPTS TO GET IT TO GO OUT HAVE FAILED. THE CAR DINGS THE ENTIRE TIME WHILE DRIVING IT. AT NIGHT THE OVERHEAD LIGHTS STAY ON AND INTERFERS WITH VISIBILITY. WHEN CAR IS PARKED THE INTERIOR LIGHTS STAY ON, DRAINING THE BATTERY DUE TO THE DOOR OPEN WARNING ON THE DASH.
Incident date: Jan 30, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING SHAFT AND STEERING KNUCKLES FRACTURED FROM THE STEERING WHEEL CONNECTION. THE STEERING WHEEL BECAME EXTREMELY LOOSE WITHOUT WARNING. THE CONTACT HAD TO CAUTIOUSLY MANEUVER THE STEERING WHEEL DUE TO THE SUDDEN FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSTIC TESTING. ... Read more
Incident date: Jan 31, 2016
TL* THE CONTACT OWNS A 2000 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, FUEL WAS DRIPPING ON THE EXHAUST PIPE AND DRIPPING UNDER THE VEHICLE. A TECHNICIAN INFORMED THE CONTACT THAT THE FILLER TUBE WAS RUSTED AND FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
Incident date: Jan 28, 2016
BROKEN SPARK PLUGS
Incident date: Dec 17, 2015
THE WHEELS ON MY CAR ARE CORRODED AND AS A RESULT THE TIRES WILL NOT HOLD AIR PRESSURE I HAVE HAD TWO SETS OF TIRES WITH THE SAME PROBLEM CAR HAS 85000 MILES TIRES WERE REPAIRED BUT PROBLEM REMAINED THE METAL SHOWS FLAKING CAR HAS NEVER BEEN HIT AND SHOWS NO OTHER SIGNS OF A PROBLEM TIRES LOSE 20 POUNDS OF AIR PRESSURE EVERY THREE DAYS.
Incident date: Jan 21, 2016
THE HEADLIGHTS ARE VERY DIM AND DO NOT REFLECT ENOUGH LIGHT. AFTER MY MOTHER COULD NOT SEE THE ROAD AND RAN OFF AND HAD AN ACCIDENT I INSTALLED HID BULBS BUT STILL THE SAME PROBLEM DUE TO THE HOUSING GIVING VERY LITTLE REFLECTION OUT TO THE ROAD.
Crash
Incident date: Jan 28, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING OUT OF A PARKING LOT, THE CONTACT PROCEEDED TO MAKE A RIGHT TURN AND THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE BRAKES WHERE DEPRESSED BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO A SNOW BANK. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. A POLICE REPORT WAS NOT FILED AND NO INJ... Read more
Crash
Incident date: Jan 28, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING OUT OF A PARKING LOT, THE CONTACT PROCEEDED TO MAKE A RIGHT TURN AND THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE BRAKES WHERE DEPRESSED BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO A SNOW BANK. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. A POLICE REPORT WAS NOT FILED AND NO INJ... Read more
Crash
Incident date: Sep 1, 2015
I HAVE A 2009 LINCOLN MKX WHERE THE BRAKES WERE SO STIFF THAT I COULD HARDLY STOP MY VEHICLE. THIS IS SUCH A HUGE SAFETY ISSUE. THIS ISSUE HAS BEEN COVERED UNDER FORD FOR CERTAIN VIN #'S BUT NOT UNDER MY 2009 VIN NUMBER. I CAN'T UNDERSTAND HOW THIS IS COVERED BY THEM FOR SOME CARS AND NOT OTHERS? EVIDENTLY IT WILL TAKE INJURY OR DEATH FOR FORD TO REALIZE THAT THIS ISN'T SOMETHING THAT SHOULD BE OV... Read more
Incident date: Jan 22, 2016
DOOR AJAR LIGHT STAYS ON. THE DOORS DON'T LOCK, DOME LIGHT STAYS ON, AND THE ALARM GOES OFF MULTIPLE TIMES DURING THE NIGHT. THESE THINGS ALL CAUSE MULTIPLE PROBLEMS. AT NIGHT WITH THE DOME LIGHT ON IT IS DISTRACTING AND LOWERS VISIBILITY. MY BATTERY HAS RAN DOWN MULTIPLE TIMES.
Incident date: Jan 22, 2016
DOOR AJAR LIGHT STAYS ON. THE DOORS DON'T LOCK, DOME LIGHT STAYS ON, AND THE ALARM GOES OFF MULTIPLE TIMES DURING THE NIGHT. THESE THINGS ALL CAUSE MULTIPLE PROBLEMS. AT NIGHT WITH THE DOME LIGHT ON IT IS DISTRACTING AND LOWERS VISIBILITY. MY BATTERY HAS RAN DOWN MULTIPLE TIMES.
Incident date: Jan 31, 2015
I AM HAVING ISSUES WITH LOW TIRES. THEY ARE CONSTANTLY GOING LOW/FLAT. ABOUT 6 MONTH AGO I HAD ONE TIRE COME COMPLETELY OFF MY RIM. FROM WHAT I AM TOLD BY THE DEALERSHIP, THE RIMS HAVE TO BE SHAVED DOWN AND THEN RE SEALED. I JUST BOUGHT NEW TIRES LESS THEN A YEAR AGO AND ALREADY IN NEED OF NEW ONES BECAUSE THE TREAD IS WORN OUT FOR HAVING INCONSISTANT AIR IN THEM WITH THEM CONTINUALLY GOING LOW! I... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TO BE INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 62,197.
Incident date: Jun 21, 2008
AIRBAGS HAD TO BE REPLACED, MILEAGE 102050.ALSO, WIPER MOTOR HAD TO BE REPLACED 3TIMES SO FAR.
Incident date: Jun 21, 2008
AIRBAGS HAD TO BE REPLACED, MILEAGE 102050.ALSO, WIPER MOTOR HAD TO BE REPLACED 3TIMES SO FAR.
Incident date: Jan 8, 2014
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT WATER ENTERED THROUGH BOTH SIDES OF THE VEHICLE UNDER BOTH FLOORMATS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Incident date: Dec 12, 2012
SEAT BELTS MADE POPPING NOISE WHILE DRIVING AND FROZE UP. NOT ABLE TO PULL DOWN. AIR BAG WARNING LIGHT STAYS ON. BOTH HAPPENED WITHIN DAYS OF EACH OTHER
Incident date: Dec 12, 2012
SEAT BELTS MADE POPPING NOISE WHILE DRIVING AND FROZE UP. NOT ABLE TO PULL DOWN. AIR BAG WARNING LIGHT STAYS ON. BOTH HAPPENED WITHIN DAYS OF EACH OTHER
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS AND ALL OF THE INSTRUMENT PANEL LIGHTS TURNED OFF WITHOUT WARNING. THE LIGHTS ILLUMINATED AGAIN SHORTLY AFTER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,3... Read more
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS AND ALL OF THE INSTRUMENT PANEL LIGHTS TURNED OFF WITHOUT WARNING. THE LIGHTS ILLUMINATED AGAIN SHORTLY AFTER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,3... Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. WHILE MAKING A LEFT TURN INTO A PARKING LOT, THE STEERING LINKAGE SHAFT FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V385000 AND 14V704000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED ... Read more
Incident date: Oct 14, 2015
CAR ONLY HAS 120,000 AND STARTED TO BOUNCE, AND LOWER DURING DRIVING. GOT DIAGNOSED, WITH DETACHED AIR LINKAGE WHICH WERE THE FRONT, PAID $430, 2 MONTHS AFTER THE MOTER STOPPED COMPLETELY, REPLACED MOTOR, NEARLY$600, INSTALLED AND DIDN'T WORK, RELAY WAS THE OTHER PROBLEM, CHANGED RELAY, WORKED FOR A WEEK, AND STOPPED COMLETELY! BOUGHT ANOTHER ONE, TRIED TO INSTALL IT BUT IS NOT WORKING, ANOTHER $1... Read more
Incident date: Jan 15, 2016
NORMAL CLEAR WEATHER DRIVING DOWN BUSY STREET WHEN CARE SUDDENLY SLOWED DOWN ALMOST RESULTING IN A COLLISION WITH VEHICLES BEHIND ME. THE ENGINE STOPPED , I RESTARTED WITH VERY LIMITED DRIVABILITY THE ETC FAILSAFE MODE KICKED IN FOR NO APPARENT REASON THIS ISSUE MUST BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Incident date: Jan 15, 2016
NORMAL CLEAR WEATHER DRIVING DOWN BUSY STREET WHEN CARE SUDDENLY SLOWED DOWN ALMOST RESULTING IN A COLLISION WITH VEHICLES BEHIND ME. THE ENGINE STOPPED , I RESTARTED WITH VERY LIMITED DRIVABILITY THE ETC FAILSAFE MODE KICKED IN FOR NO APPARENT REASON THIS ISSUE MUST BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Incident date: Jan 15, 2016
NORMAL CLEAR WEATHER DRIVING DOWN BUSY STREET WHEN CARE SUDDENLY SLOWED DOWN ALMOST RESULTING IN A COLLISION WITH VEHICLES BEHIND ME. THE ENGINE STOPPED , I RESTARTED WITH VERY LIMITED DRIVABILITY THE ETC FAILSAFE MODE KICKED IN FOR NO APPARENT REASON THIS ISSUE MUST BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Incident date: Jan 4, 2016
HOURS AFTER I PURCHASED A CERTIFIED PRE-OWNED 2015 LINCOLN MKC WITH APPROXIMATELY 19K MILES THE TIRE PRESSURE LIGHT CAME ON (FRIDAY). I WAS TOLD THE CAR HAD A PERFECT CARFAX. I ALSO NOTICED THE AIR VENT TO THE BACK SEAT DIDN'T SEEM TO WORK WELL. I CALLED THE DEALERSHIP AS SOON AS THEY RE-OPENED AND WAS TOLD TO BRING THE CAR IN MONDAY). ON MONDAY MORNING, AS I TURNED AT APPROX 10MPH INTO A PARK... Read more
Crash
Incident date: Jan 11, 2016
MY 2011 LINCOLN MKX SUDDENLY SHUT OFF WHEN DRIVING OFF THE EXPRESSWAY. THE ENGINE SUDDENLY TURNED OFF, GIVING ME A WRENCH TOOL ON THE DASH BOARD. LUCKILY HAD JUST GOTTEN OFF THE EXPRESSWAY AND WAS ABLE TO MOVE OFF THE FRONTAGE INTO A STORE. I WAS ABLE TO TURN IT BACK ON BUT TURNED OFF ON ME LIKE 3 MORE TIMES. WHEN I TOOK IT IN TO MY DEALERSHIP RIGHT THE NEXT DAY THEY COULDN'T FIND OUT WHAT WAS WRO... Read more
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. WHILE DRIVING VARIOUS SPEEDS IN HEAVY RAIN, THE SPEEDOMETER FAILED TO ILLUMINATE AND OBSTRUCTED THE CONTACT'S VIEW OF HOW FAST THE VEHICLE WAS TRAVELING. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/23/16*LJ *CN
Incident date: Dec 25, 2015
THERE IS A SERIOUS FLAW/DESIGN WITH THE WAY THE BAR IS ATTACHED TO THE BRAKE PEDAL,ALSO THE BRAKE PEDAL PAD IS WAY TOO SMALL.WHEN I AM DRIVING AND I NEED TO BRAKE MY FOOT HITS THE METAL BAR THAT SUPPORTS THE BRAKE PEDAL,WHICH MAKES IT VERY UNCOMFORTABLE TO STOP.ON NUMEROUS OCCASIONS I ALMOST HIT THE CAR IN FRONT OF ME DUE TO THIS FLAW.THE DESIGN WAS VERY POORLY PLANNED,THE BAR IS ALSO ATTACHED TO ... Read more
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE PARKING BRAKE FAILED TO ENGAGE AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jan 13, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT GEARS, THE GEAR SHIFTER SEIZED. THE CONTACT ALSO STATED THAT THE KEY WAS STUCK IN THE IGNITION CYLINDER. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Incident date: Nov 13, 2015
INTERIOR DOOR GRAB HANDLE CHROME TRIM FLAKES ON THE REAR EDGE CAUSING CUTS TO FINGERS WHEN PULLING DOOR CLOSED.
1 injured
Incident date: Feb 14, 2015
WE HAVE HAD OUR NAVIGATOR IN MANY OF TIMES WE HAVE HAD ALL OF THE PARTS IN THE SUSPENSION CHANGED. WE HAVE ALSO PUT IN A NEW COMPRESSOR. DROVE JUST FINE IN THE SUMMER SPRING AND FALL. ONCE WE GOT OUR 1 ST COLD DAY WE HAVE NO SUSPENSION AGAIN. THIS IS MY ONLY CAR AND ITS A FAMILY CAR. TRACTION DOES NOT WORK WHEN THE SUSPENSION IS OUT. ON SLIPPERY ROADS TRUCK IS ALL OVER THE ROAD. THERE IS NOTHING T... Read more
Incident date: Sep 7, 2015
BRAKE PEDAL WHEN COMING TO STOP SOMETIMES GOES ALL WAY TO FLOOR. WHEN SITTING AT IDEAL SPEED THE BRAKE PEDAL WILL GO ALL WAY TO FLOOR. THIS HAS BEEN A PROBLEM FOR THE PAST YEAR AND REPORTED TO LINCOLN DEALER FOR WARRANTY WORK UNDER A SEVEN YEAR WARRANTY. CAR ACCELERATES WHEN BRAKES DEPRESSED WHEN COMING TO STOP AND FOOT IS ON BRAKES AND BRAKE PEDAL IS DEPRESSED AND EDGE OF FOOT ALSO HITS ACCELERAT... Read more
Incident date: Dec 2, 2015
THE VEHICLE RANDOMLY GETS STUCK IN PARK AND IS UNABLE TO SHIFT INTO GEAR WHEN THE VEHICLE IS STATIONARY. I READ SOMETHING ABOUT THE BREAK SWITCH RECALL BUT AFTER CALLING FORD THEY TOLD ME THE RECALL WAS VIN SPECIFIC AND MY VEHICLE WASN'T A PART OF IT. MAKES NO SENSE TO ME IF MY VEHICLE IS DOING EXACTLY WHAT THE RECALL ENTAILED.
Incident date: Jan 11, 2016
TONIGHT WHEN I WAS DRIVING HOME, I CAME TO A RED LIGHT. WHEN I HIT THE BRAKES, THE BRAKES MADE A WEIRD SOUND, HIT ALMOST TO THE FLOOR AND WOULD NOT STOP THE CAR. I PRESSED OFF THE BRAKE AND PRESSED IT AGAIN AND IT WENT TO THE FLOOR AGAIN, BUT NOT AS MUCH AND EVENTUALLY STOPPED THE CAR. I PULLED OVER AND KEPT TESTING THE BRAKES AGAIN AND IT WAS STILL GOING TO THE FLOOR BUT THE EVENTUALLY STOPPED. L... Read more
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE HAD BEEN MAKING AN ABNORMAL NOISE NEAR THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE PISTON HAD BEEN ENCOUNTERING THE CYLINDER WALL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXI... Read more
Incident date: Dec 2, 2015
MY FATHER PULLED AWAY FROM A STOP SIGN ON A CITY STREET, CROSSED TRAFFIC AND HIT THE BACK BUMPER OF A PICKUP TRUCK AFTER WHICH HIS FOOT SLIPPED ON TO THE ACCELERATOR AND DROVE HIS CAR DIRECTLY INTO A UTILITY POLE. THE IMPACT WITH THE POLE WAS HARD ENOUGH TO SHEER OFF POLE AND THE FRONT OF HIS CAR WAS DAMAGED SIGNIFICANTLY FROM THE BUMPER TO THE FRAME PUTTING A V-SHAPED INDENTATION AND THE AIR BAG... Read more
Crash
1 injured
Incident date: Dec 23, 2015
INTERIOR DOOR HANDLE BROKE , UNABLE TO OPEN DOOR FROM INSIDE NOW. TO GET OUT OF CAR I MUST HAVE KEY IN ON POSITION TO PUT WINDOW DOWN, REACH OUT AND OPEN DOOR FROM OUTSIDE. PUT WINDOW BACK UP. TADA....NOT SAFE
Incident date: Oct 10, 2014
ON THIS 2001 LINCOLN LS SPORTS PACKAGE , THE ROCKER PANELS, INNER AND OUTER IS COMPLETELY RUSTED OUT . THESE DEFECTS SIGNIFICANTLY AFFECTS THE SAFETY OF THIS VEHICLE THE LOCAL LINCOLN / FORD DEALERSHIP HAS VERIFIED THESE DEFECTS AND THE WVSP AND DIVISION OF PUBLIC SAFETY HAS INSPECTED AND EXAMINED THIS VEHICLE AND AS AN DIRECT RESULT OF THEIR FINDINGS OF FACT, HAS DEEMED VEHICLE TO BE ROAD UNW... Read more
Incident date: Aug 25, 2014
BRAKE LIGHTS WOULD NOT WORK. BULBS OK. REPLACING THE TURN SIGNAL SWITCH FIXED PROBLEM.
Incident date: Dec 30, 2015
WHILE TURNING A CORNER THE POWER STEERING WENT OUT AND BECAME EXTREMELY HEAVY, ALMOST UNABLE TO TURN THE WHEEL TO COMPLETE THE TURN. A NOTIFICATION CAME ON FROM THE CAR INDICATING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT SERVICE REQUIRED". *JS