Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 17, 2016
THE DOOR AJAR SENSOR IS MALFUNCTIONING AUSING THE LIGHTS TO REMAIN ON WHILE DRIVING. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE TO THE POINT THE INTERIOR LIGHTS STAY ON ALL THE TIME WHICH IS A DRIVING HAZARD AT NIGHT. THIS IS A COMMON PROBLEM WITH THE FORD EDGE AND MKX AS IT IS ALL OVER THE INTERNET. FORD HAS A BULLETIN OUT HOWEVER WILL NOT COVER COST OF REPLACEMENT.
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A CONNECTOR WAS REPLACED, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS N... Read more
Incident date: Feb 8, 2016
ADVANCE SERVICE TRAC ON 2/8/2016. VEHICLE WAS IN MOTION, LIGHT WOULD NOT GO OFF, SHOWING ONE INDICATOR AUTO LIGHT. INVOICE #FOCS386956.
Incident date: Mar 11, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE LOW ENGINE PRESSURE WARNING LIGHT ILLUMINATED CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Incident date: Mar 10, 2016
THE HEADLIGHTS ON DIM AND BRIGHT ARE CUT OFF FROM THE TOP DOWN BY THE TRIM AROUND THE FENDERS. WHEN YOU GO DOWN AN INCLINE ALL THE LIGHT IS BLOCKED AND IT IS VERY HARD TO SEE. IF FOCUSES ALL THE LIGHT RIGHT DOWN UPON THE ROAD IN FRONT OF YOU. ALSO WHEN THE LIGHTS ARE ON BRIGHT IS ALMOST AS BAD. NO VISION FOR VERY FAR OUT.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN LS. WHILE DRIVING 45 MPH, THE FRONT DRIVER SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS FLICKERED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 271,400.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Dec 13, 2015
PASSENGER SEAT BELT DOES NOT CHIME WHEN NOT CONNECTED. NO AIR BAG INDICATOR FOR PASSENGER SIDE. I QUESTIONED FORD MOTORS AND WAS TOLD THAT THERE IS NONE FOR PASSENGER SIDE. THIS UPDATE HAS NOT BEEN DONE IN THE NAVIGATOR YET. IS THIS POSSIBLE ?????? COULD SOMEONE ACTUALLY SIT IN THE FRONT PASSENGER SEAT AND NOT BE REMINDED TO FASTEN THERE SEAT BELT?????. I TESTED THIS FROM 0 TO 30 MILES AN HOUR. ... Read more
Incident date: Dec 13, 2015
PASSENGER SEAT BELT DOES NOT CHIME WHEN NOT CONNECTED. NO AIR BAG INDICATOR FOR PASSENGER SIDE. I QUESTIONED FORD MOTORS AND WAS TOLD THAT THERE IS NONE FOR PASSENGER SIDE. THIS UPDATE HAS NOT BEEN DONE IN THE NAVIGATOR YET. IS THIS POSSIBLE ?????? COULD SOMEONE ACTUALLY SIT IN THE FRONT PASSENGER SEAT AND NOT BE REMINDED TO FASTEN THERE SEAT BELT?????. I TESTED THIS FROM 0 TO 30 MILES AN HOUR. ... Read more
Incident date: Mar 9, 2016
CHROME WHEELS DID NOT USE NICKEL UNDERCOAT AND CHROME PEELED OFF CAUSING AIR LEAKS AND DIFFERENTIAL WOULD MOAN FROM UNEVEN TIRE PRESSURE; BOUGHT 4 NEW AFTER MARKET WHEELS FOR $775 AND SOLVED PROBLEM. FRONT DRIVING LIGHTS ALLOWED WATER TO PENETRATE FROM VENT IN WHEEL WELL CAUSING TO FILL UP WITH WATER AND SHORTED OUT CONNECTORS. COVERED VENT HOLES. REWIRED CONNECTOR AND WATER PROOFED THE LIGHTING ... Read more
Incident date: Mar 9, 2016
CHROME WHEELS DID NOT USE NICKEL UNDERCOAT AND CHROME PEELED OFF CAUSING AIR LEAKS AND DIFFERENTIAL WOULD MOAN FROM UNEVEN TIRE PRESSURE; BOUGHT 4 NEW AFTER MARKET WHEELS FOR $775 AND SOLVED PROBLEM. FRONT DRIVING LIGHTS ALLOWED WATER TO PENETRATE FROM VENT IN WHEEL WELL CAUSING TO FILL UP WITH WATER AND SHORTED OUT CONNECTORS. COVERED VENT HOLES. REWIRED CONNECTOR AND WATER PROOFED THE LIGHTING ... Read more
Incident date: Mar 2, 2016
DOOR AJAR WARNING LIGHT WILL NOT DISENGAGE EVEN THOUGH THE DOOR IS CLOSED AND IT ALSO CAUSES MY ALARM TO SOUND.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT PURCHASED AN IGNITION COIL AND THE VEHICLE WOULD NOT START. THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A REPLACEMENT COIL WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT PURCHASED AN IGNITION COIL AND THE VEHICLE WOULD NOT START. THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A REPLACEMENT COIL WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Incident date: Nov 24, 2015
WHEN BRAKING WHILE MOVING (AT ANY SPEED), THE BRAKE PEDAL BEGINS BRAKING AT ITS NORMAL PRESSURE POINT AND THEN SINKS TO THE FLOOR WITH REDUCED BRAKING EFFECT. SUNNYVALE LINCOLN HAS CHECKED THE WHOLE SYSTEM FOR LEAKS AND BLED SOME VERY TINY AIR BUBBLES OUT OF THE ABS CONTROL MODULE. THE PROBLEM RETURNED AFTER ABOUT FOUR DAYS. THEY REPLACED THE HCU LINES BECAUSE SOME VERY MINOR "WETNESS" WAS FOUN... Read more
Incident date: Feb 17, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE APPROACHING TRAFFIC IN A LANE, THE BRAKE PEDAL WAS APPLIED AND WAS SLOW TO RESPOND. THE CONTACT APPLIED FORCE AND THE BRAKE PEDAL TRAVELED TO THE FLOOR. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE DRIVER SUSTAINED MINOR WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIV... Read more
Crash
1 injured
Incident date: Feb 12, 2015
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE GEAR INDICATOR ON THE INSTRUMENT CLUSTER FAILED TO DISPLAY THE DESIRED GEAR SELECTION. IN ADDITION, THE GEAR LEVER WOULD NOT SHIFT INTO THE PARK POSITION PROPERLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 97V171000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPRO... Read more
Incident date: Mar 3, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT AIR LEAKED FROM ALL FOUR WHEELS, SPECIFICALLY AROUND THE RIMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE SEALED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT CHANGED ALL FOUR TIRES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. T... Read more
Incident date: Feb 28, 2016
TL* THE CONTACT OWNS A 2015 LINCOLN MKT. WHILE DRIVING 65 MPH, A LOUD ABNORMAL SOUND WAS HEARD COMING FROM THE PANORAMIC SUN ROOF. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
LINCOLN
MKZ HYBRID
(2012) - STRUCTURE:BODY
Mar 2, 2016
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE PULLING ON THE DRIVERS SIDE FRONT DOOR HANDLE, THERE WAS A SNAP ON THE INSIDE OF THE DOOR AND IT WAS DIFFICULT TO OPEN THE DOOR. THE CONTACT ALSO STATED THAT WHEN THE DOOR WAS SECURED, IN ORDER TO EXIT THE LOCK BUTTON WAS PULLED UP AND THE HANDLE NEEDED TO BE PULLED AT THE SAME TIME. THE VEHICLE WAS TAKEN TO A DEALER WHE... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT HIS PARENTS DIED DUE TO CARBON MONOXIDE INTAKE CAUSED BY THE PUSH TO START FEATURE NOT SHUTTING OFF. THERE WERE NO WARNING SOUNDS OR LIGHTS ILLUMINATED THAT INDICATED THAT THE VEHICLE WAS STILL RUNNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A LACK OF SHUT OFF FEATURES AND AUDIBLE SOUNDS CAUSED THE FAILURE. THE... Read more
2 deaths
Incident date: Feb 24, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED ON THREE OCCASIONS. THE CONTACT MENTIONED THAT THE FAILURES OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYST... Read more
Incident date: Feb 21, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT BELT RETRACTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Feb 21, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT BELT RETRACTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Dec 29, 2014
MY 2010 LINCOLN MKZ CAR WAS STRUCK DIRECTLY ON THE DRIVERS DOOR ON DECEMBER 29, 2014 BY ANOTHER CAR AT AN ESTIMATED 45 MPH. SIDE IMPACT AIRBAGS FAILED TO DEPLOY RESULTING IN DRIVER BEING BADLY INJURED. THIS ACCIDENT OCCURRED ON A CITY INTERSECTION WHERE THE OTHER DRIVER RAN A RED LIGHT.
Crash
1 injured
Incident date: Feb 12, 2016
EXPAND RECALL 15V340000 & 15S18 (LOSS OF STEERING) THIS IS THE 2ND COMPLAINT FILED IN LESS THAN 2 MONTHS FOR THIS 2010 MKT. THE 1ST WAS ON 12-24-15 IN WHICH A COMPLAINT WAS MADE ON THIS SITE AND IS VIEWABLE, BUT HAVE NOT RECEIVED ANY FEEDBACK AS OF YET. LINCOLN COVERED THE FIRST REPAIR IN WHICH THEY DISCOUNTED MY FINDINGS OF THE STEERING RECALL WHEN I PRESENTED THEM WITH IT. SO THEY DIAGNOSED IT A... Read more
Incident date: Jan 1, 2013
I LIVE IN A NORTHERN AREA WHERE SALT IS USED TO DEICE ROADWAYS. I HAVE NOTICED THE CHROMED ALUMINUM RIMS ARE LOSING THE CHROME IN BIG STRIPS. I CANNOT KEEP AIR IN THE TIRES FOR MORE THAN 3 OR 4 DAYS AT A TIME BECAUSE THE CHROME AROUND THE TIRE INFLATERS WILL NOT SEAL CORRECTLY., ALSO THE RISK OF BEING CUT ON THE DEGRADING CHROME WHEN WASHING RIMS IS VERY DANGEROUS.IS THE CHROMING PROCESS AT FAULT ... Read more
Incident date: Nov 5, 2015
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING AN ABNORMAL NOISE AND SEIZED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER OVER FIVE TIMES WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE STEERING WHEEL CONTINUED TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO HAD THE VEHICLE FOR AN EXTENDED PERIOD BUT WAS... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED AT LOW SPEEDS THE VEHICLE BRAKE PEDAL WENT TO THE FLOORBOARD AND FAILED TO RESPOND. IN ADDITION, THE TRACTION CONTROL AND THE MAINTENANCE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED AFTER A FEW MINUTES, THE BRAKE PEDAL FUNCTIONED NORMALLY AND AFTER RESTARTING THE VEHICLE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEA... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED AT LOW SPEEDS THE VEHICLE BRAKE PEDAL WENT TO THE FLOORBOARD AND FAILED TO RESPOND. IN ADDITION, THE TRACTION CONTROL AND THE MAINTENANCE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED AFTER A FEW MINUTES, THE BRAKE PEDAL FUNCTIONED NORMALLY AND AFTER RESTARTING THE VEHICLE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEA... Read more
Incident date: Feb 22, 2016
THE FUEL PUMP/SENDING UNIT THAT IS IN THE FRONT OF THE TANK LEAKS FUEL WHERE THE WIRES GO INTO THE UNIT. THIS IS NOT CONTRIBUTED A GASKET BETWEEN THE FUEL PUMP UNIT AND THE TANK. REPEAT..IT LEAKS THRU THE WIRES IN THE FUEL PUMP/SENDING UNIT. WE HAVE GROUNDED THE VEHICLE AT THIS TIME. WE HAVE A FLEET OF 6 LINCOLN TOWN CARS. ON OCTOBER 22 OF 2015 WE REPLACED ONE ON ANOTHER LINCOLN TOWN CAR VIN [XXX... Read more
Incident date: Apr 24, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Jan 10, 2016
DRIVERS SIDE REAR DOOR CAN NOT BE OPENED FROM OUT SIDE THE CAR CAN BE OPENED FROM CABIN SIDE. PASSENGER SIDE REAR DOOR CAN NOT BE OPENED FROM OUT SIDE THE CAR OR FROM CABIN SIDE. FAILURE OCCURED IN EARLY JANUARY 2016. PRESENTS UNSAFE INCONVIENENT SPACE FOR PASSENGERS IF USED. OCCRED PARKED IN DRIVE WAY.
LINCOLN
CONTINENTAL
(2002) - VEHICLE SPEED CONTROL
Feb 15, 2016
Incident date: Feb 12, 2016
THE VEHICLE WAS BEING DRIVEN AT APPROXIMATELY 40 MPH, WAS BEING ACCELERATED TO ENTER A HIGHWAY. DUE TO TRAFFIC, THERE WAS A LET OFF ON THE ACCELERATOR PEDAL TO ALLOW ANOTHER DRIVER TO MERGE, AND THE VEHICLE DID NOT RESPOND, INSTEAD IT CONTINUED TO ACCELERATE WITHOUT HAVING ANY DRIVER INPUT. BRAKES WERE APPLIED, AND THE VEHICLE REMAINED AT NEAR FULL POWER, AND THE DRIVER HAD TO APPLY BREAKS HARD... Read more
Incident date: Jan 15, 2013
ON MY 2003 AVIATOR THE DOOR AJAR LIGHT COMES ON AT VARIOUS TIMES DURING THE DAY AND NIGHT. MY INTERIOR LIGHTS FLASH AND MY CAR ALARM GOES OFF. IT'S BEEN DOING THIS FOR ABOUT TWO YEARS, BUT HAS GOTTEN WORSE THIS YEAR 2016. MY BATTERY HAS DIED TWICE IN TWO DAYS. SO FRUSTRATED WITH THIS VEHICLE. WAS SUMMONED OVER THE INTERCOM IN A DEPARTMENT STORE AND AT WORK SAYING THAT A LINCOLN SUV'S ALARM WAS GOI... Read more
Incident date: Jan 15, 2013
ON MY 2003 AVIATOR THE DOOR AJAR LIGHT COMES ON AT VARIOUS TIMES DURING THE DAY AND NIGHT. MY INTERIOR LIGHTS FLASH AND MY CAR ALARM GOES OFF. IT'S BEEN DOING THIS FOR ABOUT TWO YEARS, BUT HAS GOTTEN WORSE THIS YEAR 2016. MY BATTERY HAS DIED TWICE IN TWO DAYS. SO FRUSTRATED WITH THIS VEHICLE. WAS SUMMONED OVER THE INTERCOM IN A DEPARTMENT STORE AND AT WORK SAYING THAT A LINCOLN SUV'S ALARM WAS GOI... Read more
Incident date: Jan 15, 2013
ON MY 2003 AVIATOR THE DOOR AJAR LIGHT COMES ON AT VARIOUS TIMES DURING THE DAY AND NIGHT. MY INTERIOR LIGHTS FLASH AND MY CAR ALARM GOES OFF. IT'S BEEN DOING THIS FOR ABOUT TWO YEARS, BUT HAS GOTTEN WORSE THIS YEAR 2016. MY BATTERY HAS DIED TWICE IN TWO DAYS. SO FRUSTRATED WITH THIS VEHICLE. WAS SUMMONED OVER THE INTERCOM IN A DEPARTMENT STORE AND AT WORK SAYING THAT A LINCOLN SUV'S ALARM WAS GOI... Read more
Incident date: Feb 12, 2016
I WAS DRIVING AT ABOUT 40 MPH ON A TWO LANE ROAD AND MY NAVIGATOR JUST SHUT OFF. I LOOKED AT THE INSTRUMENTS AND IT SAID ENGINE FAIL SAFE MODE. I PULLED OVER AS BEST I COULD AND PLACED THE VEHICLE IN PARK AND TURNED IT BACK ON. LUCKILY I WAS ONLY ABOUT 3 MINUTES AWAY FROM HOME. I READ THE MANUAL AND IT MENTIONED COOLANT. I CHECKED THE COOLANT BUT IT IS COMPLETELY FULL. I'VE BEEN READING ABOU... Read more
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THERE WERE STRONG FUMES OF FUEL EMITTING INSIDE AND OUTSIDE THE VEHICLE. ALSO, THE VEHICLE FAILED TO START OCCASIONALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO INCORRECTLY REPLACED THE FUEL FILTER AND DID NOT SECURE THE RING OR CAP, WHICH CAUSED A FAILURE RATHER THAN A PERMANENT REMEDY. THE CONTACT WAS TRAVELING TO ANOTHER STAT... Read more
Incident date: Feb 11, 2016
MY 2007 LINCOLN MKX AWD IS MAKING A HOWLING/BUZZING NOISE AS I ACCELERATE PAST ABOUT 35 MPH AND GETS LOUDER AS I ACCELERATE. ALSO AT TIMES AS I'M WAITING TRAFFIC SIGNAL LIGHTS I SOMETIMES SMELL A PROPANE/GAS ODOR. TOOK MY VEHICLE TO 2 REPAIR SHOPS AND BOTH DETERMINED THE NOISE/PROBLEM IS THE POWER TRANSFER UNIT. THE CAUSE OF THE ODOR WAS NOT KNOWN. WORK ON THE PTU IS GOING TO COST BETWEEN $1800 - ... Read more
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THERE COULD BE A SAFETY ISSUE; HOWEVER, THERE WERE NO RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.
Incident date: Jan 26, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS ON, THERE WAS AN ABNORMAL NOISE. THE CONTACT EXITED THE VEHICLE AND WHEN ENTERING BACK INSIDE THE VEHICLE, THERE WAS A LOUD GROUNDING NOISE AND IMMEDIATELY THE VEHICLE STARTED TO ROLL BACKWARDS OVER AN EMBANKMENT AND CRASHED INTO A CREEK. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES SUSTAINED. THE... Read more
Crash
Incident date: Apr 15, 2008
WHEELS NEED REPLACING, WILL NOT HOLD AN AIR SEAL THOUGHT IT WAS A TIRE DEFECT ,NOT SO ,I BOUGHT A 2 HP. AIR COMPRESSOR TO WEEP TIRES INFLATED. MECHANIC SAID NEW RIMS ARE NEED BEFORE NEW TIRES,ARE LINCLON RIMS BEEN UPGRADED//NEED TO REPLACE!!!
Incident date: Feb 6, 2016
WE ARE A LIMOUSINE SERVICE WHILE DRIVING DOWN THE HIGHWAY, THE GLASS ROOF EXPLODED FOR NO REASON, NO OTHER VEHICLE WERE AROUND.
Incident date: Jan 3, 2015
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT AFTER RAINY WEATHER, THERE WAS A BURNING ODOR AND AN ABNORMAL SOUND COMING FROM THE VEHICLE AS IF IT WAS ATTEMPTING TO START INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FA... Read more
Fire
Incident date: Jan 3, 2015
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. THE CONTACT STATED THAT AFTER RAINY WEATHER, THERE WAS A BURNING ODOR AND AN ABNORMAL SOUND COMING FROM THE VEHICLE AS IF IT WAS ATTEMPTING TO START INDEPENDENTLY. IN ADDITION, THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FA... Read more
Fire
Incident date: Dec 20, 2015
A/C CONDENSER AND TRANSMISSION UNIT. A FREON LEAK IN THIS UNIT CAN DUMP FREON GAS AND COMPRESSOR OIL INTO THE TRANSMISSION WHICH CAN CAUSE TRANS PROBLEMS OR TRANSMISSION FLUID CAN LEAK INTO THE A/C SYSTEM AND RUIN ALL COMPONENTS IN THE SYSTEM. THIS CAN BE A VERY EXPENSIVE REPAIR OR THE CAR IS JUNK. TRANS COOLER SHOULD BE A SEPARATE UNIT TO PREVENT THIS PROBLEM.
Incident date: Feb 6, 2016
ON SATURDAY FEBRUARY 06,2016 AT 12 A.M. I STARTED MY CAR AND IT SOUNDED NORMAL. WHEN I PLACED MY CAR IN REVERSE IT STARTED TO IDLE VERY HIGHLY AND WAS READING 3000 RPM ALTHOUGH I WAS STILL HOLDING MY FOOT ON THE BRAKE. I PLACED THE CAR IN PARK AND TURNED IT OFF. I STARTED THE CAR AGAIN AND IT SOUNDED NORMAL UNTIL I PLACED IT IN DRIVE AND STARTED ACCELERATING. THE CAR WAS PULLING AS IF IT WANTED ... Read more
Incident date: Nov 10, 2015
TL* THE CONTACT OWNS A 1996 LINCOLN MARK VIII. THE CONTACT STATED THAT THERE WAS POOR VISIBILITY WHEN DRIVING THE VEHICLE AT NIGHT. THE HEADLIGHT LENSES HAD A CONSTANT FILM, WHICH AFFECTED THE LOW BEAMS. THE CONTACT CLEANED THE LENSES SEVERAL TIMES AND CHANGED THE BULBS, BUT THE VISIBILITY REMAINED POOR. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TO BE TAKEN TO THE DEALER FOR FURTHER INSPECTION... Read more