Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 13, 2015
HEAD ON COLLISION ON DRIVERS SIDE OF FRONT OF NAVIGATOR; HOWEVER, ONLY THE PASSENGER AIR BAG DEPLOYED WITH NO PASSENGER IN THE SEAT, ONLY I WAS DRIVING, BUT MY AIRBAG DID NOT DEPLOY. IT SEEM ODD TO ME...UPDATED 10/15/15 *BF
Crash
2 injured
Incident date: Aug 13, 2015
I WAS TRAVELING WEST ON 64 ON 8\13\15 . THERE WAS A CONSIDERABLE AMOUNT OF TRAFFIC BUT I WAS EXPERIENCING NO PROBLEMS UNTIL MY CAR BEGIN TO SWERVE BACK AND FORTH AND I WAS UNABLE TO MAINTAIN THE LANE. WE REALIZED THAT WE MUST GET THE CAR OFF THE ROAD AND INTO THE MEDIAN TO AVOID BEING STRUCK OR STRIKING A CAR IN THE RIGHT LANE. AFTER MUCH EFFORT WE WERE ABLE TO DO SO BUT HIT THE GUARD CABLES WHI... Read more
Crash
Incident date: Sep 12, 2015
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD. THE CONTACT NOTICED THAT THERE WAS PREMATURE RUST AND CORROSION ON THE BRAKE LINES CAUSING THEM TO FRACTURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 98I001000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Sep 10, 2015
I WAS RIVING ABOUT 35 MPH WHEN THE CAR STOPPED MOVING FORWARD AND A WRENCH APPEAR IN MY DASH. THE CAR SWERVE AND HIT A CURVE TO KEEP FROM HITTING ME HAD HE NOT DONE THAT I COULD HAVE BEEN SERIOUSLY INJURED. PREVIOUSLY THAT HAPPEN TO BE AND IT DID CAUSED AN ACCIDENT. ON NOVEMBER 17, 2011 I HAD 49,136 MILES MY CAR WAS STILL ON WARRANTY AND THEY BAYWAY LINCOLN REPAIRED IT. NOW LESS THAN 12,000 MILE... Read more
Incident date: Nov 17, 2011
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. AS A RESULT, THE SPEED DECREASED CAUSING THE TWO VEHICLES DRIVING BEHIND THE CONTACT TO CRASH INTO EACH OTHER. THE CONTACT WAS NOT INVOLVED IN THE CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE FAILURE RECURRED NUMEROUS TIMES... Read more
Crash
Incident date: Nov 17, 2011
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. AS A RESULT, THE SPEED DECREASED CAUSING THE TWO VEHICLES DRIVING BEHIND THE CONTACT TO CRASH INTO EACH OTHER. THE CONTACT WAS NOT INVOLVED IN THE CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE FAILURE RECURRED NUMEROUS TIMES... Read more
Crash
Incident date: Sep 1, 2015
HAVE BEEN SMELLING FUEL FOR A COUPLE OF WEEKS OUTSIDE THE CAR. FOUND WHAT APPEARS TO BE A FUEL LEAK COMING FROM FUEL TANK. CALLED LINCOLN ABOUT THE RECALL, THEY SAID IT DIDN'T AFFECT MY VEHICLE. I THINK IT DID, SEEING HOW IT HAS THE SAME PROBLEM, AND IT'S A SALT/CORROSION ISSUE. I'VE LIVED IN NEBRASKA ALMOST ALL MY LIFE, WE USE SALT IN THE WINTER SEASON. REGARDLESS WHERE IT IS BUILT, I'M SURE THEY... Read more
Incident date: Sep 7, 2015
ON MONDAY (LABOR DAY), I WAS DRIVING AND STARTED TO MAKE A RIGHT TURN WHEN THE CAR STALLED. I WAS BESIDE A GAS STATIONED SO I MANAGED TO PULL IN (VERY HARD TO STEER) AND I NOTICED THE LOW OIL PRESSURE ICON ON. I CAME TO A STOP AND PUSHED THE START BUTTON AND THE CAR STARTED AND DROVE WITHOUT ANY MORE PROBLEMS. MY HUSBAND CHECKED THE OIL WHEN I GOT HOME AND IT IS FULL. WHILE AT LONG LEWIS FORD ... Read more
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V328000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Incident date: Aug 31, 2015
WHILE DRIVING ALONG AT APPROX. 50 MPH, WITH AN ADULT PASSENGER IN THE RIGHT FRONT SEAT, THE AIRBAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. IT REMAINS ON PERMANENTLY ANYTIME THE KEY IS "ON". IT HAPPENED WITHOUT WARNING ON A SMOOTH HIGHWAY IN GOOD WEATHER. THE INFORMATION SCREEN DID NOT GIVE ANY FURTHER INFORMATION, AND THE ONBOARD COMPUTER DIAGNOSTICS DOES NOT ADDRESS THE SITUATION.
Incident date: Oct 7, 2013
THE VEHICLE SURGES AT LOWER RPMS BETWEEN 1,000 AND 2,000. DEALERSHIP TESTED THE PROBLEM AND FOUND A DEFECTIVE THROTTLE POSITION SENSOR. UPON REVIEW A NEW THROTTLE BODY ASSEMBLY ALSO NEEDED TO BE REPLACED. THE DEALERSHIP THEN RE-PROGRAMMED THE PCM TO CURRENT CALIBRATION AND ROAD TESTED THE VEHICLE. APPROXIMATELY TWO YEARS LATER THE SAME PROBLEM HAS REOCCURRED. THE CAR SURGES AT VARIOUS SPEEDS ... Read more
Incident date: Oct 7, 2013
THE VEHICLE SURGES AT LOWER RPMS BETWEEN 1,000 AND 2,000. DEALERSHIP TESTED THE PROBLEM AND FOUND A DEFECTIVE THROTTLE POSITION SENSOR. UPON REVIEW A NEW THROTTLE BODY ASSEMBLY ALSO NEEDED TO BE REPLACED. THE DEALERSHIP THEN RE-PROGRAMMED THE PCM TO CURRENT CALIBRATION AND ROAD TESTED THE VEHICLE. APPROXIMATELY TWO YEARS LATER THE SAME PROBLEM HAS REOCCURRED. THE CAR SURGES AT VARIOUS SPEEDS ... Read more
Incident date: Sep 3, 2015
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE PARKING THE VEHICLE, THE LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED AND THE VEHICLE STARTED TO SMOKE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE MODULE, WHICH CONTROLLED THE COOLING SYSTEM, FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Fire
Incident date: Sep 3, 2015
TL* THE CONTACT OWNED A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS DEBRIS IN THE ROAD THAT CAUSED THE REAR DRIVER SIDE TIRE TO SEIZE. THE VEHICLE CRASHED INTO A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER SUSTAINED CONTUSIONS TO THE HEAD, FRACTURED RIBS, AND A BRUISED STERNUM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROY... Read more
Crash
1 injured
Incident date: Sep 3, 2015
WHILE DRIVING THE MOON-ROOF OF THE 2010 EXPLODED FROM THE INSIDE OF VEHICLE OUT. THE NOISE WAS VERY LOUD, SHOT GUN TYPE NOISE, TIRE BLOWOUT ETC.
Incident date: Jul 29, 2015
I PURCHASED A 2011 LINCOLN MKZ ON 11/5/2012, IT HAD 13,593 MILES ON IT. DURING MY LAST OIL CHANGE, ON7/28/15, AT 37,440MI, I WAS INFORMED THAT I HAD CRACKS AND IN ALL OF THE TIRE WALLS AND WOULD NEED TO REPLACE ALL 4 TIRES IMMEDIATELY.I BOUGHT THE CAR AT THE DEALER THAT WAS DOING THE OIL CHANGE. WHEN I ARGUED THAT THE TIRE WARRANTY GUIDE THAT CAME WITH THE CAR INDICATED THAT THE TIRES WERE GOOD F... Read more
Incident date: Nov 14, 2013
AS I WAS DRIVING THE GAS PEDAL GOT LOCKED AS I WAS APPROACHING A STOP SIGN AND THE ENGINE WAS REVVING HIGH AT 5000 RPM . I TRIED TO TURN OFF THE ENGINE BUT IT WILL NOT RESPOND , SO I HAD TO MAKE A SUDDEN RIGHT TURN ONTO A LESS TRAVELED STREET TO AVOID HITTING OTHER CARS . I THEN DISENGAGED THE TRANSMISSION TO NEUTRAL TO BE ABLE TO SHUT THE ENGINE OFF .
Incident date: Jun 12, 2014
ACCELERATOR PEDAL JAMMED AND ENGINE WAS REVVING HIGH AT 5000 , I HAVE PRESS HARD ON THE BRAKE TO SLOW DOWN TO AVOID HITTING OTHER CARS WHILE TRYING TO PULL AWAY SAME WAY LIKE THE PREVIOUS INCIDENT THAT HAPPENS 7 MONTHS EARLIER. I THEN DISENGAGED THE TRANSMISSION TO NEUTRAL TO BE ABLE TO CUT OFF THE ENGINE , WAIT FOR 10 AND SHAKE THE GAS PEDAL , BEFORE I CRANKED UP AND CONTINUED TO GO ON .
Incident date: Sep 4, 2015
I CAME FROM WORK AT AROUND 0600 AM ON 9/4/15 IN MY 2004 LINCOLN TOWN CAR AND PARK IT IN MY APARTMENT. AT AROUND 0330 OF THE SAME DAY I DECIDED TO GO PICK MY CHILD FROM SCHOOL . WHENT I STATRTED MY CAR AND PUT IT IN REVERSE TRYNG TO BACK UP FROM THE PARKING LOT, THE CAR SUDDENLY ACCELERATED AT A SPEED OF ABOUT 60 ML/HR TO HIT TOW CARS PARK IN THE PARKING LOT AND DRAGGING ONE OF THE TO A TREE WHICH... Read more
Crash
Incident date: Sep 4, 2015
I CAME FROM WORK AT AROUND 0600 AM ON 9/4/15 IN MY 2004 LINCOLN TOWN CAR AND PARK IT IN MY APARTMENT. AT AROUND 0330 OF THE SAME DAY I DECIDED TO GO PICK MY CHILD FROM SCHOOL . WHENT I STATRTED MY CAR AND PUT IT IN REVERSE TRYNG TO BACK UP FROM THE PARKING LOT, THE CAR SUDDENLY ACCELERATED AT A SPEED OF ABOUT 60 ML/HR TO HIT TOW CARS PARK IN THE PARKING LOT AND DRAGGING ONE OF THE TO A TREE WHICH... Read more
Crash
Incident date: Sep 5, 2008
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. UPON INSPECTING THE WHEELS OF THE VEHICLE, THE CONTACT NOTICED THAT THE ALUMINUM COATING ON THE WHEELS STARTED TO PEEL OFF. AS A RESULT OF THE ALUMINUM PEELING OFF OF THE WHEELS, THE TIRES WOULD NOT HOLD ADEQUATE AIR PRESSURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND OTHER GAUGES BECAME INOPERATIVE FOR A BRIEF MOMENT. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE THROTTLE BODY ASSE... Read more
Incident date: Aug 26, 2015
DRIVING DOWN THE ROAD AT 30 MILES AN HOUR, THE PASSENGER SEAT SIDE IMPACT AIR BAG MODULE ASSEMBLY DEPLOYED. THERE WAS NO CRASH, IMPACT, OR CONTACT WITH ANYTHING. FAULTY SENSOR OR CONTROLLER?
Incident date: Aug 26, 2015
DRIVING DOWN THE ROAD AT 30 MILES AN HOUR, THE PASSENGER SEAT SIDE IMPACT AIR BAG MODULE ASSEMBLY DEPLOYED. THERE WAS NO CRASH, IMPACT, OR CONTACT WITH ANYTHING. FAULTY SENSOR OR CONTROLLER?
Incident date: Jul 19, 2012
JUST DRIVING IN A 45 MPH, WHEN HEARD LOUD BANGING COMING FROM ENGINE. PULLED OVER AND HAD CAR TOWED IN FOR REPAIR. ENGINE BLEW OUT A SPARK PLUG.
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED ... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HESITATED TO ACCELERATE WHEN THE TURBO WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
Incident date: Aug 22, 2015
THE PANORAMIC ROOFS ON THE LINCOLN MKT BLOW OUT FOR NO REASON. WE HAVE 14 OF THESE MKT'S IN OUR FLEET WE HAVE HAD CLOSE TO 10 OF THE GLASS ROOFS SHATTER. WE ARE VERY CONCERNED THAT GLASS COULD FALL INTO A DRIVERS EYES AS WELL AS OUR PASSENGERS. ALSO WHEN THEY DO BLOW OUT A GOOD SIZE CHUNK OF THE ROOF BLOWS OUT AND ANYONE BEHIND US COULD BE IN GRAVE DANGER ESPECIALLY SOMEONE ON A MOTORCYCLE. THE ... Read more
Incident date: Aug 13, 2015
TL* THE CONTACT OWNS A 2015 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND THE LOW OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE COMPUTERS HAD A GLITCH, WHICH TRIGGERED A FALSE WARNING INDICATOR THAT RESULTED IN LOSS OF POWER. THE TECHNICIAN WAS UNABLE TO REMEDY THE FAILURE. TH... Read more
Incident date: Aug 22, 2015
I WAS LEAVING MY RESIDENCE ON A NEIGHBORHOOD STREET, WHEN I HEARD A LOUD NOISE WHICH SOUND LIKE A GUNSHOT. UPON RECOVERING FROM THE INITIAL SHOCK, I OBSERVED THE SIDE WINDOW/CURTAIN AIR BAGS HAD DEPLOYED. THE VEHICLE HADN'T BEEN HIT OR INVOLVED IN AN ACCIDENT. I HAD TO STOP THE VEHICLE TO CALM MY SON AND WE RETURNED TO THE HOUSE.
Incident date: Aug 19, 2015
AFTER SITTING IN OUR DEALER'S LOT FOR 8 MONTHS WHILE WE WAITED FOR THE FUEL TANK CORROSION PROBLEM TO BE RESOLVED (NHSA CAMPAIGN NUMBER 14V682000), WE PICKED UP OUR CAR ONLY TO FIND THAT THE FUEL TANK SENSOR WAS DEFECTIVE (SHOWED E EVEN THOUGH WE HAD JUST FILLED THE TANK), AND THE COOLING SYSTEM HAS TO BE REPAIRED. THE DEALER SAYS THE CAR IS UNDRIVEABLE.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Aug 20, 2015
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Incident date: Dec 10, 2014
THE TRANSMISSION SLIPS AFTER IT GETS TO 40 MPH FROM 5TH GEAR TO 4TH GEAR.
Incident date: Dec 10, 2014
THE TRANSMISSION SLIPS AFTER IT GETS TO 40 MPH FROM 5TH GEAR TO 4TH GEAR.
Incident date: Aug 9, 2015
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. WHILE DRIVING AT 70 MPH, THE PARKING LIGHTS AND THE LOW BEAM HEAD LAMPS FAILED TO ILLUMINATE AND ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Incident date: Feb 9, 2011
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY INCREASED ACCELERATION FOR A FEW MOMENTS AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND REPAIRED ON EACH OCCASION. THE CONTACT WAS UNCERTAIN WHICH SPECIFIC PART WAS REPLACED. HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED... Read more
Incident date: Dec 20, 2014
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT THERE WERE AIR BUBBLES IN THE WINDSHIELD AND ALL WINDOWS OF THE VEHICLE. AS A RESULT, THERE WAS A GLARE ON THE WINDSHIELD DIMINISHING THE CONTACT'S VISION. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V484000 (VISIBILITY); HOWEVER,... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2001 LINCOLN NAVIGATOR. WHILE THE CONTACT WAS SEATED AND THE ENGINE HAD NOT BEEN STARTED, THE DRIVER SEAT AIR BAG DEPLOYED. THE CONTACT HEARD AN EXPLOSIVE NOISE AND JUMPED OUT OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAG EXPLODED AND SMOKE AND OBJECTS WERE EJECTED. THE CONTACT WAS TAKEN TO THE HOSPITAL AND DIAGNOSED WITH FIRST DEGREE BURNS ON HIS BACK SIDE. THE MANU... Read more
1 injured
Incident date: Aug 10, 2015
IMMEDIATE UNINITIATED TREMENDOUS ENGINE ACCELERATION AFTER SHIFTING FROM REVERSE TO DRIVE. I HAD TO JAM THE BRAKE ON AND PUT THE CAR IN NEUTRAL UNTIL THE ACCELERATION STOPPED. THIS HAS OCCURRED PREVIOUSLY APPROXIMATELY FIVE OTHER TIMES OVER THE COURSE OF EIGHT YEARS.
Incident date: May 14, 2015
2004 LINCOLN TOWN CAR CARTIER. RIDING DOWN ROAD 35 MPH ACCELERATING. WINDOWS WERE ALL UP, SUNROOF CLOSED. NEVER HAD ANY PROBLEMS PRIOR. WIFE TOUCHED SUNROOF BUTTON TO OPEN SUNROOF WHILE WINDOWS STILL CLOSED, AND BAM! THE SUNROOF EXPLODED; LUCKILY DID NOT SHATTER ONTO US BUT CRACKED IN LARGE PIECES. SCARED US BOTH BUT I KEPT CONTROL OF THE CAR UNTIL COULD PULL OVER. NO CARS IN THE AREA AROUND US... Read more
Incident date: Dec 1, 2014
ROOF HATCH AND WINDOWS OPEN WITH NOBODY IN CAR. HEATER GOES TO FULL HEAT UPON STARTING VEHICLE. RELATES TO TECHNICAL BULLETIN ISSUED REGARDING LEAKAGE IN ASSEMBLY BUT WE HAVE BEEN ADVISED CORRECTION IS NOT COVERED BY WARRANTY EVEN THOUGH SERVICE BULLETIN STATES IT SHOULD BE COVERED UNDER WARRANTY. CAN YOU HELP US CORRECT THIS DEFICIENCY? THANK YOU FOR YOUR PROMPT RESPONSE TO THIS ISSUE. *TR
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Aug 3, 2015
RECENTLY HAVE HAD A TRUNK AJAR MSG ON THE INSTRUMENT PANEL WHEN THE TRUNK LID IS SECURE.AT NIGHT AFTER ROLLING UP WINDOWS AND LOCKING THE CAR THE INTERIORS LIGHTS ARE NOT SHUTTING OFF(THIS HAS HAPPEN TWICE). HAD TO DISCONNECT THE BATTERY. UPON LETTING THE WINDOWS DOWN TODAY 8-7-15 FOUND THE SEAT HAD RETURNED TO THE FULL FRONT POSITION -BY ITS SELF. IT HAD DONE THIS BEFORE AFTER TURNING THE ENGINE ... Read more
Incident date: Aug 8, 2012
BEGAN TO NOTICE THAT THE HEADLIGHTS WOULD FLICKER. AT FIRST IT WAS ALMOST UNNOTICABLE. GOT PROGRESSIVELY WORSE UNTIL I AM RELUCTANT TO DRIVE AFTER DARK. FIRST TOLD THERE WAS A RECALL THEN AFTER CHECKING VIN WAS TOLD DID NOT APPLY TO MY VEHICLE. THEN WAS TOLD THAT PART WAS RECALLED FOR FORD CROWN VIC AND MERC GRAND MARQUIS. PROBABLY THE SAME PART. THERE SEEMS TO BE A SIGNIFICANT PROBLEM AND MINE S... Read more
LINCOLN
MKZ HYBRID
(2015) — FORWARD COLLISION AVOIDANCE
Aug 5, 2015
Incident date: Sep 9, 2014
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE DRIVING AT 75 MPH, THE FORWARD COLLISION SYSTEM ACTIVATED CAUSING THE VEHICLE TO BRAKE. THE CONTACT HAD TO ACCELERATE IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AT AN UNKNOWN LOCATION WHERE IT WAS INFORMED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE ... Read more