Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Apr 25, 2016
WHEN THE DOOR IS CLOSED, THE DOOR AJAR LIGHT STAYS ON AND THE DOORS NEVER LOCK WHILE DRIVING. ALSO THE DOOR CAN BE CLOSED AND THE DOOR AJAR LIGHT WILL NOT BE ON BUT AT ANY MOMENT THE DOOR AJAR LIGHT WILL COME ON CAUSING THE FACTORY ALARM TO GO OFF AT ANY TIME, DAY OR NIGHT. IT HAS BEEN TO THE DEALERSHIP NUMEROUS TIMES FOR THIS ISSUE SINCE 2013.
Incident date: Apr 25, 2016
WHEN THE DOOR IS CLOSED, THE DOOR AJAR LIGHT STAYS ON AND THE DOORS NEVER LOCK WHILE DRIVING. ALSO THE DOOR CAN BE CLOSED AND THE DOOR AJAR LIGHT WILL NOT BE ON BUT AT ANY MOMENT THE DOOR AJAR LIGHT WILL COME ON CAUSING THE FACTORY ALARM TO GO OFF AT ANY TIME, DAY OR NIGHT. IT HAS BEEN TO THE DEALERSHIP NUMEROUS TIMES FOR THIS ISSUE SINCE 2013.
Incident date: Apr 21, 2016
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 25 MPH, THE VEHICLE BEGAN TO VIBRATE AND JIGGLE SEVERELY. THE CONTACT MENTIONED THAT THE FRONT OF THE VEHICLE WAS LOWER THAN NECESSARY. THE VEHICLE TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAIL... Read more
Incident date: Dec 17, 2015
I WAS DRIVING ABOUT 40 MPH ON A RODE A DROVE EVERYDAY SOMETHING BROKE ON MY 98 LINCOLN NAVIGATOR . THE GUYS WHO FLIPPED IT BACK OVER SAID THE SUSPENSION BROKE I SCRAPED A GUARDRAIL THEN STRAIGHT ACROSS THE ROAD HEAD ON WITH A TREE I FLIPPED UP ON MY HEADLIGHTS SPUN LIKE THAT THEN ROLLED 50 MORE FEET DOWN THE ROAD IT KNOCKED ME OUT ON IMPACT BUT A FRIEND WAS IN FRONT OF ME AND SEEN THE WHOLE THING ... Read more
Crash
1 injured
Incident date: Dec 17, 2015
I WAS DRIVING ABOUT 40 MPH ON A RODE A DROVE EVERYDAY SOMETHING BROKE ON MY 98 LINCOLN NAVIGATOR . THE GUYS WHO FLIPPED IT BACK OVER SAID THE SUSPENSION BROKE I SCRAPED A GUARDRAIL THEN STRAIGHT ACROSS THE ROAD HEAD ON WITH A TREE I FLIPPED UP ON MY HEADLIGHTS SPUN LIKE THAT THEN ROLLED 50 MORE FEET DOWN THE ROAD IT KNOCKED ME OUT ON IMPACT BUT A FRIEND WAS IN FRONT OF ME AND SEEN THE WHOLE THING ... Read more
Crash
1 injured
Incident date: Dec 17, 2015
I WAS DRIVING ABOUT 40 MPH ON A RODE A DROVE EVERYDAY SOMETHING BROKE ON MY 98 LINCOLN NAVIGATOR . THE GUYS WHO FLIPPED IT BACK OVER SAID THE SUSPENSION BROKE I SCRAPED A GUARDRAIL THEN STRAIGHT ACROSS THE ROAD HEAD ON WITH A TREE I FLIPPED UP ON MY HEADLIGHTS SPUN LIKE THAT THEN ROLLED 50 MORE FEET DOWN THE ROAD IT KNOCKED ME OUT ON IMPACT BUT A FRIEND WAS IN FRONT OF ME AND SEEN THE WHOLE THING ... Read more
Crash
1 injured
Incident date: Apr 16, 2016
MY HUSBAND AND I ARE LEASING A 2016 LINCOLN MKC EQUIPPED WITH A 2.3 ECO-BOOST ENGINE. RECENTLY LOST POWER WHILE TRAVELING ON THE HIGHWAY AT 65 MPH WHICH WAS QUITE FRIGHTENING. ALSO OCCURRED TRAVELING UP THE STREET FROM OUR HOME WHILE GOING SLOWLY. CALLED THE DEALERSHIP WHERE PURCHASED AND WERE TOLD NOT ABLE TO DETERMINE THE PROBLEM. I FEEL UNSAFE DRIVING A VEHICLE WHERE SUCH A PROBLEM CAN OC... Read more
Incident date: Apr 18, 2016
THE POWER STEERING INTERMITTENTLY FAILS UPON STARTING THE VEHICLE, OR TWICE WHILE DRIVING. BOTH TIMES DRIVING, I WAS TRAVELING ABOUT 40 MPH ON A RURAL STREET, AND WAS ABLE TO PULL DIRECTLY INTO A PARKING LOT THAT WAS PARALLEL TO THE ROAD WHICH REQUIRED LITTLE STEERING. IF YOU SHUT THE VEHICLE OFF, AND RESTART THE CAR, IT USUALLY RESETS ITSELF. PLEASE BE ADVISED THAT WHEN THE POWER ASSIST STOPS WOR... Read more
Incident date: Sep 10, 2014
BOUGHT THIS CAR FROM A LINCOLN DEALER SHIP IN NORMAN, OKLAHOMA. LATER MOVED TO TEXAS TO BE CLOSER TO MY DAUGHTER. THE CAR HAD NOT DONE THIS BEFORE, BUT ONE NIGHT WHILE I WAS AT THEIR HOUSE, WALKED OUT AND THE CAR STARTED BY ITS SELF. SEVERAL TIMES I HAVE BEEN SHOPPING AND HAVE COME OUT AND MY SUN-ROOF AND ALL OF MY WINDOWS ARE DOWN. THIS HAS HAPPENED SEVERAL TIMES SINCE. I REGULARLY TAKE IT T... Read more
Incident date: Sep 10, 2014
BOUGHT THIS CAR FROM A LINCOLN DEALER SHIP IN NORMAN, OKLAHOMA. LATER MOVED TO TEXAS TO BE CLOSER TO MY DAUGHTER. THE CAR HAD NOT DONE THIS BEFORE, BUT ONE NIGHT WHILE I WAS AT THEIR HOUSE, WALKED OUT AND THE CAR STARTED BY ITS SELF. SEVERAL TIMES I HAVE BEEN SHOPPING AND HAVE COME OUT AND MY SUN-ROOF AND ALL OF MY WINDOWS ARE DOWN. THIS HAS HAPPENED SEVERAL TIMES SINCE. I REGULARLY TAKE IT T... Read more
Incident date: Apr 8, 2016
LEFT REAR WHEEL HAD CHROME FLAKE OFF AT THE POINT OF ATTACHMENT TO THE TIRE CAUSING AIR LEAK IN OCT 2015. WHEEL WAS REPLACED. RIGHT FRONT WHEEL HAD CHROME FLAKE AT THE TIRE SEAL CAUSING TIRE LOW PRESSURE. DEALER RECOMMENDS REPLACING WHEEL. CAR HAS APPROX. 54000 MILES. THE LOSS OF AIR IN THE TIRES IS SENSED BY THE TIRE PRESSURE INDICATOR. IF TIRES ARE INFLATED IT TAKES ABOUT THREE DAYS UNTIL THE SE... Read more
LINCOLN
MKZ HYBRID
(2014) - UNKNOWN OR OTHER
Apr 14, 2016
Incident date: Apr 14, 2016
OEM MICHELIN PRIMACY TIRES AND WARRANTY PROCESS ARE A BIG PROBLEM. GETTING READY TO FILE TREAD WEAR CLAIM ON SECOND SET AFTER CLAIMING TREAD WEAR WARRANTY ON FIRST SET THROUGH MY DEALER. ONLY LASTED 30K AND WERE TO GO > 50K. NOW SAME MODEL TIRES ARE NOW WORN TO REPLACEMENT AND DEALER SAYS I NEED TO PURCHASE ELSEWHERE FOR ANOTHER TREAD WEAR CLAIM. REASON IS THEY WERE NEVER PAID BY MICHELIN FOR F... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE TEMPERATURE GAUGE WARNING LIGHT INDICATED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WATER PUMP HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAG... Read more
Incident date: Apr 10, 2016
WE PURCHASED A 2015 MKC ON MARCH 31ST, 2016 NEW. WE WERE DRIVING THE CAR ON THE HIGHWAY AT 70 MPH ON APRIL 10TH, 2016 AND THE ENGINE SHUT OFF. IT WAS VERY DANGEROUS. WE WERE ABLE TO MOVE THE CAR OFF TO THE SIDE OF THE ROAD SO THAT TRAFFIC COULD GO AROUND US BUT THE SITUATION WAS VERY DANGEROUS. OUR CAR WAS TOWED TO A DEALER. THE DIAGNOSTIC RAN ON THE CAR SAID THE FUEL PUMP HAD AN ISSUE. WE G... Read more
Incident date: Mar 4, 2016
WE PURCHASED THE VEHICLE ON THE TEST-DRIVE REQUESTED THAT THE DEALERSHIP ADDRESS THE FRONT-END NOISE. HAVE TAKEN THE VEHICLE 3 SEPARATE TIMES FOR REPAIR OF THE FRONT-END NOISE. AFTER 3RD TIME AT REPAIR BY DEALER, DISCOVERED THE 'NOISE' WAS THE RIGHT FRONT STRUT AND BALL JOINT FAILURE. THE DEALERSHIP WE PURCHASED VEHICLE DID NOT CONSIDER THIS A SAFETY ISSUE. YOU COULD TAKE THE RIGHT-FRONT TIRE ... Read more
Incident date: Mar 4, 2016
WE PURCHASED THE VEHICLE ON THE TEST-DRIVE REQUESTED THAT THE DEALERSHIP ADDRESS THE FRONT-END NOISE. HAVE TAKEN THE VEHICLE 3 SEPARATE TIMES FOR REPAIR OF THE FRONT-END NOISE. AFTER 3RD TIME AT REPAIR BY DEALER, DISCOVERED THE 'NOISE' WAS THE RIGHT FRONT STRUT AND BALL JOINT FAILURE. THE DEALERSHIP WE PURCHASED VEHICLE DID NOT CONSIDER THIS A SAFETY ISSUE. YOU COULD TAKE THE RIGHT-FRONT TIRE ... Read more
Incident date: Mar 17, 2016
WHEELS ARE NOT SAFE AND VERY DANGEROUS AND RANDOMLY BREAKING OFF ALL SCREWS WHILE DRIVING AND RUINED THE FRAME AND DRIVE SHAFT TRANSMISSION SUSPENSION ETC... HIGHWAY 10 WEST AND VEHICLE BECAME UNSTOPPABLE AS BRAKES ALSO NEW BUT FAILED WITHOUT 4TH WHEEL THIS OCCURRED 1ST ON MORNING AFTER ST PATRICKS DAY 2016 AND THE TIRES WERE GOOD AND WHEELS WERE BOLTED WITH LUGNUT IMPACT DRILL AND MECHANIC SAID T... Read more
Crash
2 injured
Incident date: Mar 17, 2016
WHEELS ARE NOT SAFE AND VERY DANGEROUS AND RANDOMLY BREAKING OFF ALL SCREWS WHILE DRIVING AND RUINED THE FRAME AND DRIVE SHAFT TRANSMISSION SUSPENSION ETC... HIGHWAY 10 WEST AND VEHICLE BECAME UNSTOPPABLE AS BRAKES ALSO NEW BUT FAILED WITHOUT 4TH WHEEL THIS OCCURRED 1ST ON MORNING AFTER ST PATRICKS DAY 2016 AND THE TIRES WERE GOOD AND WHEELS WERE BOLTED WITH LUGNUT IMPACT DRILL AND MECHANIC SAID T... Read more
Crash
2 injured
Incident date: Mar 17, 2016
WHEELS ARE NOT SAFE AND VERY DANGEROUS AND RANDOMLY BREAKING OFF ALL SCREWS WHILE DRIVING AND RUINED THE FRAME AND DRIVE SHAFT TRANSMISSION SUSPENSION ETC... HIGHWAY 10 WEST AND VEHICLE BECAME UNSTOPPABLE AS BRAKES ALSO NEW BUT FAILED WITHOUT 4TH WHEEL THIS OCCURRED 1ST ON MORNING AFTER ST PATRICKS DAY 2016 AND THE TIRES WERE GOOD AND WHEELS WERE BOLTED WITH LUGNUT IMPACT DRILL AND MECHANIC SAID T... Read more
Crash
2 injured
Incident date: Apr 1, 2016
I JUST PURCHASED A USED 2005 LINCOLN. THE 1ST DAY OF/DURING DRIVING IT, I HAD THE SAME PROBLEM WHEN MOVING MY RIGHT FOOT ONTO THE BRAKE PEDAL TO STOP. DOING SO, 3 DIFFERENT TIMES, THE VEHICLE LEAPT FORWARD. (I'VE HEARD OF THIS HAPPENING IN THE PAST TO OLDER FOLKS DRIVING INTO BUILDINGS.) I HAVE COME TO BE AWARE THAT WHEN MOVING THE RIGHT FOOT FROM THE ACCELERATOR TO THE BRAKE PEDAL VIA ROLLING... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE COMING TO A COMPLETE STOP, THE VEHICLE ACCELERATED INDEPENDENTLY. AFTER THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES, THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED THREE TIMES WITHIN TWO YEARS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 06/15/... Read more
Incident date: Jan 6, 2016
WHILE DRIVING ON THE FREEWAY CAR STARTED JERKING WHILE PRESSING ON THE GAS, THEN CAR BEGAN TO SLOW DOWN, AND POWER SHUT DOWN. SO LUCKILY I WAS ABLE TO PULL OVER AND AVOID A ACCIDENT. SAT FOR AWHILE THEN RESTARTED THE CAR AND DROVE OFF. ON ANOTHER OCCASION, WHILE TRYING TO MERGE ON TO A FREEWAY ,WHILE TRYING TO ACCELERATE, CAR JERKS AND ACTS AS IF IT WANTS TO SHUT DOWN. ALSO DOOR SENSORS BEEP EVERY... Read more
Incident date: Jan 6, 2016
WHILE DRIVING ON THE FREEWAY CAR STARTED JERKING WHILE PRESSING ON THE GAS, THEN CAR BEGAN TO SLOW DOWN, AND POWER SHUT DOWN. SO LUCKILY I WAS ABLE TO PULL OVER AND AVOID A ACCIDENT. SAT FOR AWHILE THEN RESTARTED THE CAR AND DROVE OFF. ON ANOTHER OCCASION, WHILE TRYING TO MERGE ON TO A FREEWAY ,WHILE TRYING TO ACCELERATE, CAR JERKS AND ACTS AS IF IT WANTS TO SHUT DOWN. ALSO DOOR SENSORS BEEP EVERY... Read more
Incident date: Jan 6, 2016
WHILE DRIVING ON THE FREEWAY CAR STARTED JERKING WHILE PRESSING ON THE GAS, THEN CAR BEGAN TO SLOW DOWN, AND POWER SHUT DOWN. SO LUCKILY I WAS ABLE TO PULL OVER AND AVOID A ACCIDENT. SAT FOR AWHILE THEN RESTARTED THE CAR AND DROVE OFF. ON ANOTHER OCCASION, WHILE TRYING TO MERGE ON TO A FREEWAY ,WHILE TRYING TO ACCELERATE, CAR JERKS AND ACTS AS IF IT WANTS TO SHUT DOWN. ALSO DOOR SENSORS BEEP EVERY... Read more
Incident date: Apr 5, 2016
AT 110K MILES THE LINCOLN DEALER TOLD ME THAT IT APPEARS THAT MY FRONT COIL SPRINGS HAVE CORRODED AND BROKE ON BOTH SIDES. HE SAID IT DOES NOT APPEAR TO BE RELATED TO ANY TYPE OF IMPACT (MY VEHICLE IS ACCIDENT FREE) AND APPEARS TO HAVE HAPPENED RECENTLY. THIS SAFETY ISSUE ON MY 5 YEAR OLD CAR SHOULD BE COVERED BY FORD.
Incident date: Apr 1, 2016
2007 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO A DEFECTIVE PASSENGER AIRBAG SYSTEM REPAIRS. *SMD THE CONSUMER STATED RECENTLY, THE AIR BAG LIGHT ILLUMINATED, THE DEALER ANALYZED THE ISSUE AND INDICATED THE FRONT PASSENGER RAILS RELATED TO THE ELECTRONIC MODULE NEEDED TO BE REPLACED. *JB
Incident date: Dec 1, 2015
2005 NAVIGATOR HAS ONLY 60,000 MILES, SPARK PLUGS DEFECTED, DEALER WANTS $1,500 TO $2,500 TO REPLACE THEM, WHICH IS DEFECT FROM MANUFACTURE. THESE SPARK PLUGS SHOULD BE REPLACED DUE TO DEFECTS FROM MANUFACTURE, AND THE RECALL ONLY WANTS TO PAY $1,040 FOR THE REPLACEMENT OF THE SPARK PLUGS, WHY SHOULD I PAY UP FRONT IF THEY ARE MANUFACTURE FAULT AND MY NAVIGATOR ONLY HAS 60,00 MILES NOW AND I PURC... Read more
Incident date: Jan 15, 2016
SYNC 3 NAVIGATION UNIT FAULTED OUT FREEZING SOME OF THE CONTROLS ON THE CENTER STACK. PHONE FUNCTIONS (INCLUDING 911 ASSIST BECAME INOPERATIVE. HAS HAPPENED SEVERAL TIMES WITH VARYING DEGREES OF SEVERITY. UNIT WILL AUTOMATICALLY RESET WHEN CAR IS TURNED OFF AND DOOR OPENED AND CLOSED. LINCOLN'S POSITION: NO FAULT CODE, NO PROBLEM.
Incident date: Mar 31, 2016
WHILE PARKED IN FRONT OF A HOTEL FOR ABOUT 10 MINUTES WITH THE ENGINE RUNNING AND THE WINDOWS UP, THE FORWARD HALF OF THE GLASS ROOF EXPLODED OUTWARD WITH A LOUD BANG. LUCKILY, THE SUNSHADE WAS CLOSED SO NO GLASS FELL DIRECTLY THE PASSENGER. THERE WAS NO IMPACT, NO EXTREME TEMPERATURE, ABSOLUTELY NOTHING THAT WOULD CAUSE THIS TO OCCUR... DATE OF OCCURRENCE: 3/31/2016 TIME OF OCCURRENCE: 7:18AM ... Read more
Incident date: Mar 31, 2016
WHILE PARKED IN FRONT OF A HOTEL FOR ABOUT 10 MINUTES WITH THE ENGINE RUNNING AND THE WINDOWS UP, THE FORWARD HALF OF THE GLASS ROOF EXPLODED OUTWARD WITH A LOUD BANG. LUCKILY, THE SUNSHADE WAS CLOSED SO NO GLASS FELL DIRECTLY THE PASSENGER. THERE WAS NO IMPACT, NO EXTREME TEMPERATURE, ABSOLUTELY NOTHING THAT WOULD CAUSE THIS TO OCCUR... DATE OF OCCURRENCE: 3/31/2016 TIME OF OCCURRENCE: 7:18AM ... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2015 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED AN OIL ODOR EMITTING FROM THE AIR VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50. THE VIN WAS UNAVAILABLE. UPDATED 05/10/16*LJ *TR
Incident date: Feb 18, 2014
I HAD MY 2007 LINCOLN MKZ SINCE 2013 AND I ALWAYS HAD PROBLEMS WITH MY FACTORY WHEELS THAT I BROUGHT FROM A DEALERSHIP WHICH WASN'T EVEN ON THE CARFAX WHEN I BOUGHT NOR THE SALESMAN DID NOT SAY ANYTHING ABOUT THE RIMS HAVING A PROBLEM POKING WHOLE IN ALL 4 TIRES. EVERY 5 DAYS, EVERY 5 DAYS I HAVE TO GO PUMP MY TIRES UP SO THEY WILL NOT BUST. I FIRST NOTICED THIS PROBLEM WHEN I HAD THE ZEPHER, SAME... Read more
Crash
Incident date: Jun 15, 2015
MY PARENTS DIED FROM KEYLESS IGNITION DEATH 6/15/2015. THEY BOUGHT THIS CAR AND WERE NOT TOLD THAT IT HAD NO SAFETY FEATURES LIKE LOUD AUDIBLE OR ENGINE SHUT OFF ONCE THEY WALKED AWAY WITH THE KEY-FOB. MAKE NEW REGULATIONS !!!!!!!!!!!
2 deaths
Incident date: Dec 20, 2015
I BOUGHT A NEW 2015 LINCOLN MKZ. I TOOK THE CAR INTO THE DEALER FOR SOME ROUTINE SERVICE AND MENTIONED THAT THE SINGLE BACK UP LIGHT IS WAY TOO DIM. THE SERVICE DEPARTMENT SAID THAT THERE IS NO ADJUSTMENT TO IT. NO ACCIDENT JUST SOMETHING THAT I NOTICED WHEN BACKING UP IN THE DARK.
Incident date: Apr 17, 2013
VEHICLE DOES NOT HAVE AN AUTOMATIC SHUT-OFF, IF ENGINE IS LEFT RUNNING. MY MOM DIED FROM CARBON MONOXIDE POISONING IN APRIL 2013 AFTER SHE FAILED TO STOP THE ENGINE WITH THE MANUAL SHUT OFF BUTTON. SHE WAS FOUND IN HER BEDROOM, WHICH IS NEXT TO THE GARAGE. THE CAR WAS STATIONARY AND IN THE CLOSED GARAGE. I DO NOT HAVE THE VIN NUMBER, AS THE CAR WAS SOLD IN 2014. ALL VEHICLES SHOULD HAVE AN AUTOMA... Read more
1 deaths
Incident date: Feb 9, 2016
AIR BAG LIGHT CAME ON. HAD IT DIAGNOSED AND FAULT ACCORDING TO CODE WAS B229015 FAULT PPT D1 TO D3 RHS FRONT SENSOR NOT READING PROPERLY NEED TO REPLACE INBOARD AND OUTBOARD RHS FRONT RAILS THIS VEHICLE HAS HARDLEY EVER HAD A FRONT PASSENGER IN THE FRONT SEAT AND THERE IS NO WAY THAT THESE RAILS SHOULD OR COULD BE DAMAGED OR BENT CAUSING THE SENSOR NOT TO READ. THIS IS A DEFECTIVE AND OR INFERI... Read more
Incident date: Feb 9, 2016
AIR BAG LIGHT CAME ON. HAD IT DIAGNOSED AND FAULT ACCORDING TO CODE WAS B229015 FAULT PPT D1 TO D3 RHS FRONT SENSOR NOT READING PROPERLY NEED TO REPLACE INBOARD AND OUTBOARD RHS FRONT RAILS THIS VEHICLE HAS HARDLEY EVER HAD A FRONT PASSENGER IN THE FRONT SEAT AND THERE IS NO WAY THAT THESE RAILS SHOULD OR COULD BE DAMAGED OR BENT CAUSING THE SENSOR NOT TO READ. THIS IS A DEFECTIVE AND OR INFERI... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Dec 1, 2015
THE AWD PTU UNIT NEEDED TO BE REPLACED ON MY CAR TWICE IN UNDER 85,000 MILES AND JUST OVER 6 YEARS. THE FIRST TIME WAS AT APPROXIMATELY 51,000 MILES AND THE SECOND TIME WAS JUST AROUND 85,000 MILES. BOTH TIMES, I NOTICED A DARK OIL SPOT ON MY CEMENT DRIVEWAY. THE SECOND TIME, I INITIALLY THOUGHT IT WAS AN OIL LEAK, SINCE I HAD JUST HAD AN OIL CHANGE AND DIDN'T MAKE AN APPOINTMENT RIGHT AWAY BUT ... Read more
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Jun 8, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN WAS DEPRESSED AND FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F... Read more
Incident date: Dec 1, 2015
THE DRIVERS SEAT IS VERY UNSTABLE WHEN TURNING CORNERS. THERE SEEMS TO BE 2 BLOCKS UNDERNEATH YOUR BUTT AND WHILE TURNING CORNERS OR WHEN YOUR WEIGHT SHIFTS IN THE SEAT THEY, SHIFT, POP UP, AND MOVE. YOU CAN HEAR AN AUDIBLE POP NOISE WHEN THIS MOVEMENT OCCURS. I'VE TAKEN THIS TO LINCOLN OF TROY (248) 905-6260 IN TROY MICHIGAN ON 2 OCCASIONS TO HAVE THIS CORRECTED AND SO FAR THEY HAVE NOT BEEN A... Read more
Incident date: Mar 14, 2016
MY MKX HAS STALLED OVER THE YEARS AND THE DEALER SAYS THAT'S NORMAL. WELL, FOR THE FIRST TIME, I STALLED ON A HILL IN A PARKING LOT AND MY STEERING LOCKED AND BRAKES DIDN'T WORK. AS SOON AS I REALIZED I STALLED AND SLAMMED MY BRAKES, TRIED TO STEER AWAY FROM THE CAR BEHIND ME, IT WAS TOO LATE FOR THE EMERGENCY BRAKE. I SLAMMED INTO A BUSINESS ASSOCIATE'S SUV THAT WAS PARKED AND WE BOTH HAVE ABOUT ... Read more
Crash
Incident date: Mar 14, 2016
MY MKX HAS STALLED OVER THE YEARS AND THE DEALER SAYS THAT'S NORMAL. WELL, FOR THE FIRST TIME, I STALLED ON A HILL IN A PARKING LOT AND MY STEERING LOCKED AND BRAKES DIDN'T WORK. AS SOON AS I REALIZED I STALLED AND SLAMMED MY BRAKES, TRIED TO STEER AWAY FROM THE CAR BEHIND ME, IT WAS TOO LATE FOR THE EMERGENCY BRAKE. I SLAMMED INTO A BUSINESS ASSOCIATE'S SUV THAT WAS PARKED AND WE BOTH HAVE ABOUT ... Read more
Crash
Incident date: Mar 16, 2016
1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPO... Read more
Incident date: Mar 16, 2016
1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPO... Read more