Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Oct 3, 2025
The main touchscreen (MCU1) and instrument cluster on my 2014 Tesla Model S frequently freeze, reboot, or go blank while driving. When this happens, I lose access to defrost, turn signals, backup camera, and speed display. I contacted Tesla Service, but they refused to repair or replace the unit under recall EA20-003 or the extended warranty, even though the symptoms match the known eMMC 8GB memor... Read more
Incident date: Oct 24, 2025
The contact owns a 2024 Ford Ranger. The contact stated that while reversing, the differential indicator independently moved, and there was an abnormal sound coming from the transmission. The abnormal sound could be heard for a short while, and then the sound dissipated. The contact stated the sound could be heard intermittently. The vehicle was taken to the dealer; however, no cause for the failu... Read more
Incident date: Oct 24, 2021
Vehicle Information: Year: 2013 Make: Mercedes-Benz Model: C300 (4MATIC) Approximate Mileage: 126,026 Component: Latches/Locks/Linkages – Interior Door Handle Summary of Issue: On October 10, 2025, the interior driver-side door handle on my 2013 Mercedes-Benz C300 broke, making it impossible to open the driver’s door from the inside. The handle broke through normal use upon trying to open th... Read more
Incident date: Aug 24, 2025
In 2022, our airbag light came on. On 5/10/2022 am Airbag recall was issued and it was fixed. The airbag computer/module was fixed. We got into an accident in August of 2022, and our airbags never went off. And the airbag light has never shut off since it was “fixed” May 2022. It’s now October 2025. They said nothing was wrong with it, after bringing the vehicle in multiple times. And now a... Read more
Incident date: Oct 24, 2025
STEERING IS SOMETIMES DIFFICULT. There is a popping/cracking sound that appears to be coming from the driver's side wheel assembly/strut area. Could this be the same problem as the CRV 2022-2025 Steering Gearbox recall, 24v744000?
Incident date: Aug 2, 2024
Tesla suddenly lost power without any warning or a chance to move to safer area. Had to call 911. Incident around 5pm Oct 23rd 2025 at intersection of E Pennsylvania Ave and Wallace Rd, Dowingtown, PA
Incident date: Apr 5, 2025
While driving on the highway, the car shut down with no warning messages and gas fumes filled the interior of the car. I was not able to move over to a completely safe spot on the road because the car shut down so quickly. I was not able to put the windows down as there was no power to the car and unable to exit the car because I was not in a safe spot on the highway. I had to remain in the closed... Read more
Incident date: Oct 1, 2025
The contact owns a 2012 Nissan Juke. The contact stated that while driving approximately 30 MPH, the vehicle lost motive power and decelerated to approximately 5 MPH. The accelerator pedal was depressed, but the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure was intermittent but recurred at various speeds. The vehicle was towed to t... Read more
Incident date: Oct 19, 2025
The contact called about a 2020 Blue Bird BB Conventional. The contact was a bus driver for the Coweta School District and stated that while at the diesel fuel pump, diesel spilled out of the spout. The contact stated that the failure occurred after the vehicle was fueled and while closing the fuel cap. The contact stated that approximately two gallons of diesel spilled out of the spout. The conta... Read more
Incident date: Oct 22, 2025
Shifts from 6th to 5th gear without warning. Cruise control is deactivated and can’t shift lower than 3rd gear. Sometimes will only stay in 5th gear. Possible faulty output shaft speed sensor.
Incident date: Oct 16, 2025
I am writing to report a recurring and potentially dangerous issue with my Kia Forte. My vehicle has randomly failed to start on multiple occasions, requiring a jump start. More concerning, it has also shut off while I was driving, which is extremely alarming and could have resulted in a serious accident. These incidents have happened several times, and I no longer feel safe driving the vehicle. I... Read more
Incident date: Oct 16, 2025
The problem is with the rear camera alerts. Sometimes, when I am backing up, it does not alert me when a person is walking in back of my car or sometimes it is a moving vehicle, and I am in reverse and slowly backing up. All of a sudden I see them right there in back of me so I step on the break quickly, or I would have hit them. It doesn’t always happen, but it has on numerous occasions. This ... Read more
Incident date: Oct 13, 2025
On [XXX], [XXX] sat in the left rear-seat of a Cybertruck that was involved in a solo-vehicle collision. [XXX]'s impact injuries were minor. The truck caught fire. The right rear door remained mechanically openable, but its ordinary operation depended on low-voltage electronic buttons located inside the cabin and on the exterior pillar. Those buttons failed after the crash. A man tried to rescue t... Read more
Crash
Fire
1 injured
3 deaths
Incident date: Oct 13, 2025
the driver side mirror blind spot stopped working and all most hit a vehicle coming up alongside of me. Yes it is available No in October
Incident date: Oct 22, 2024
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at 10 MPH, there was an abnormal rumbling sound coming from the engine, with the check engine and traction control warning lights illuminated. Due to the failure, the contact restarted the vehicle and drove to an independent mechanic. The mechanic performed a diagnostic test on the vehicle and discovered a misfire in... Read more
Incident date: Oct 21, 2025
The Tesla model Y Performance has a tire wear problem that causes uneven wear and creates cupping that occurs within 7500 miles of tire wear. There is also a weird sound even when you have new tires on the vehicle. The noise grows as your speed goes up it is almost painful at 70mph. It is a known issue and Tesla refuses to address the problem even though they are aware of it. This cupping issue cr... Read more
Incident date: Dec 1, 2020
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien... Read more
Incident date: Oct 1, 2025
Upon exiting my car, I heard a loud crashing sound. The rear windshield had completely shattered upon closing the driver side door and glass was everywhere. Had my rear windshield decided to spontaneously implode 5 minutes earlier while driving on the interstate, I most likely would have had a bad car accident. Acura has a service bulletin out regarding this, as it’s a known issue. They refuse t... Read more
Incident date: Oct 1, 2025
The contact owns a 2018 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repa... Read more
Incident date: Dec 2, 2024
ICCU Failure — Severe Safety Risk and Repeated Incident The ICCU in my Hyundai has failed twice. Both times, the car suddenly and completely lost power while I was driving — no warning lights, no gradual slowdown, just total loss of control. This created an extremely dangerous situation that put me, my passengers, and everyone around us at risk. When the ICCU fails, the vehicle shuts down in... Read more
Incident date: Dec 2, 2024
My car has the same lcm control module issues as cars from the same years ad models, but when I enter my VIN it is not showing. +4 PO#3 1998-2000 Lincoln Town Car Lighting Control Module YW1T ... Yes, a recall exists for a 2003-2005 model year Ford/Lincoln Town Car lighting control module (LCM) failure that can cause a loss of headlights. The recall, #15S39, involves dealers installing a bypa... Read more
Incident date: Aug 1, 2025
The week after purchase: The car shuts off when braking and needs to be put into park to be started again. Also the check engine light came on and I wonder if it has electrical issues.
Incident date: Jul 23, 2025
Total engine failure due to coolant leaking into it. 2023 investigation on this same situation, whats the outcome
Incident date: Aug 15, 2025
The contact owns a 2016 Lincoln MKC. The contact stated that while starting the vehicle, the vehicle was shaking, and the check engine warning light was intermittently illuminated. The contact stated that her brother had replaced the spark plugs and ignition coils. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that th... Read more
Incident date: Jul 15, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? - The issue lies within the CVT. There is violent shuddering when accelerating. It is available for inspection upon request. How was your safety or the safety of others put at risk? - The violent and intense shuddering caused by the failing CVT incapacitates the ability the properly steer and the po... Read more
Incident date: Oct 13, 2025
I am getting a "Transmission Not In Park" error that will also sometimes flash "Door Ajar" while driving. Door appears to be closed - not sure if it's latched, transmission is obviously NOT in park because the car is moving. I'm concerned that this shouldn't be driven and is a safety issue.
Incident date: Aug 1, 2025
Confirmed cracked cylinder by dealership, led to dumping of oil while vehicle was in motion on the highway. Vehicle/engine could have caught fire at any moment. There were no engine warnings that appeared on the dash. This is consistent with other CX-5 complaints on NHTSA. Vehicle had 55,000 miles on it at time of incident, and needed $8,000 worth of repair. Please recall!!
Incident date: Aug 1, 2025
The contact owns a 2016 Lincoln MKC. The contact stated that while starting the vehicle, the vehicle was shaking, and the check engine warning light was intermittently illuminated. The contact stated that her brother had replaced the spark plugs and ignition coils. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that th... Read more
Incident date: Sep 15, 2025
The contact owns a 2018 Ram 3500. The contact stated that upon starting the vehicle, the ABS and traction control warning lights illuminated with an audible chime coming from the vehicle. The contact stated that the failure either lasted throughout the duration of the drive or dissipated after several minutes at the beginning of the drive. The contact then received notification of NHTSA Campaign N... Read more
Incident date: Oct 14, 2025
The hands-free Apple CarPlay system is not working properly in 2026 Honda HR-V cars. Numerous posts from fellow owners on forums with the same issue. Using the phone with hands will certainly increase incident risk.
Incident date: Oct 14, 2025
The contact owns a 2006 Lincoln Mark LT. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly accelerated, and the instrument panel failed to display properly. The contact also stated that after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle. Additionally, the contact stated that the fuel tank could be filled. ... Read more
Incident date: Oct 14, 2025
The contact owns a 2006 Lincoln Mark LT. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly accelerated, and the instrument panel failed to display properly. The contact also stated that after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle. Additionally, the contact stated that the fuel tank could be filled. ... Read more
Incident date: Sep 26, 2025
I was driving on the highway with my son and the jeep completely lost power at 65mph. The gas would not work and the dash was telling me to put the car in park and press the start button. I had to move to the right lane and coast to the side of the highway and restart the Jeep. This continued to happen 2 more times. This is very unsafe and I will not drive this car.
Incident date: Oct 1, 2025
Vehicle completely shut down, lost all engine power and power steering while driving in the middle of traffic, completely blocked an intersection. Had to restart vehicle.
Incident date: Oct 1, 2025
Front differential - entire system needs to be rebuilt due to bearings going bad. While the vehicle has not ceased up due to the differential bearing, it is a Safety issue and known to Ford. Note this is the second time I’ve personally had to have the front end rebuilt in this vehicle. First time at 79,000 miles and now again at 149,000. Giving me a 70,000 mile service life. How is that possible... Read more
Incident date: Jun 30, 2025
The antenna fin became detached and flew off as I was driving posing a risk to other drivers on the road. I was on an open highway when this happened. There was no damage to the fin prior to this.
Incident date: Oct 10, 2025
Vehicle: 2018 BMW X3 VIN: [XXX] My 2018 BMW X3 has had continuous oil and coolant leaks for several years. Major parts have already been replaced including the turbocharger, oil cooler, water pump, turbo lines, radiator hose, thermostat, and valve cover gaskets. The dealer recently confirmed my crankshaft seals are leaking. These issues are consistent with a defective Positive Crankcase Ventila... Read more
Incident date: Sep 19, 2025
After Hyundai performed a recall service on my vehicle, the radiator hose burst while I was driving on the highway, causing the engine to fail completely. Smoke came from the engine compartment, and I had to pull over immediately with my family to avoid a serious accident. Before the recall, the vehicle had no issues and ran perfectly for three months after purchase. The problem occurred only a f... Read more
Incident date: Nov 1, 2024
Observation: "While operating the vehicle in Reverse (R) with the One-Pedal Driving (OPD) mode enabled, the expected aggressive regenerative braking deceleration is disabled or significantly reduced compared to when driving forward in Drive (D). Safety Concern: "This creates an unexpected driving experience where the car continues to coast/accelerate without input when the accelerator is releas... Read more
Incident date: Oct 10, 2025
The contact owns a 2024 Lincoln Corsair. The contact stated that while driving at an undisclosed speed, the front, rear, and side sensors became inoperable. The contact stated that none of the sensors functioned properly and failed to provide alerts whenever another vehicle was nearby. The contact expressed concerns that the failure of the sensor systems posed a significant safety hazard. The vehi... Read more
Incident date: Oct 10, 2025
During travel on the highway warning lights appeared and the vehicle lost power steering. This posed a significant safety risk at higher rates of speed and curved roads. Driver immediately drove to the nearest dealership to inquire about safety recalls. The dealership stated that no recalls had been issued for this vehicle and they require a fee to assess the vehicle. Dealership said that the stee... Read more
Incident date: Sep 8, 2025
On [XXX], while driving on a busy boulevard in Wilmington, Delaware, my 2020 BMW 750i suddenly lost all power (engine and electrical) without any warning. The vehicle completely shut down in traffic, creating an extremely dangerous situation. There were no warning lights or messages before the failure. I called BMW Roadside Assistance for help but was informed that because my warranty had just ex... Read more
Incident date: Feb 1, 2025
Without warning, CarNet stops working. This is unsafe because folks get faulty directions, which causes concerns and confusion and the following safety features do not work without warning, Automatic Crash Notification, Manual Emergency Call, Roadside Assistance, Anti-Theft detection, and Stolen Vehicle Location Assistance. An online search reveals a ton of issues with this since they started offe... Read more
Incident date: Aug 9, 2025
The contact leased a 2024 VINFAST VF 8. The contact stated that upon pulling into the driveway with the rear wheels of the vehicle on the side of the roadway, the brake pedal was depressed, but the vehicle unintendedly accelerated. The driver swerved and avoided the residence, and the vehicle crashed into a flowerpot. The vehicle then accelerated 70-80 ft. on the sidewalk, passed several residenc... Read more
Crash
Incident date: Oct 7, 2025
The following problems began 5 months ago, 8 months after purchase with about 4770 mileage and current mileage of about 7623: Multiple occurrences of Check Engine light coming on, sometimes setting DTC code, but often not setting code. Multiple occurrences of Crash Warning light coming on; It may have set a code or codes, but usually not. I think neither dealer was able to reproduce these 2 inter... Read more
Incident date: Sep 1, 2025
The contact owns a 2022 Ford F-150. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had excee... Read more
Incident date: Oct 7, 2025
The camera on top of the windshield and the radar behind the grill failed and the van has less then 12,000 miles! This is a well known issue. There is no obstruction. The area is clean and clear. Totally unacceptable.
Incident date: May 10, 2025
The contact owns a 2021 Forest River XLR. The contact stated that while the trailer was parked, the contact noticed that the driver's side straps holding the water tank had detached. Additionally, the contact stated that the water tank detached and fell on the ground. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not covered under the recall.... Read more
Incident date: Sep 29, 2025
See attached document for complaint.
Incident date: Jul 1, 2025
I had a 2020 ford explorer with co-Pilot 360 which is lane centering with your hand on the wheel. The new Nautilus is equipped with this same system and Blu Cruise. Unfortunately, the system will not work without the eye scanning system as it says it does and the sales rep says it will. The car has non-working safety equipment. The eye scanning system is very sensitive and constantly yelling at... Read more