Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Feb 9, 2024
Over the past year, I've noticed a suspension-related squeak - increasing in frequency - coming from the rear of my 2021 Jeep Grand Cherokee Limited vehicle. I brought this to the attention of the Jeep dealer service dept where I purchased the vehicle, as well as to another independent auto repair shop, and both indicated they could not find anything wrong. Today, I saw news on the internet of t... Read more
Incident date: Jan 7, 2026
11/28/25 on freeway car lost power and would only go 25mph and warning light came on. After short distance full power came back. 12/14/25 earliest appt with dealer and could not find problem. 01/09/26 Lost power and took car to dealer. Dealer said bad battery and they replaced battery. 1/20/25 lost power again and limped to dealer. Dealer found bad ICCU. They are now waiting for new ICCU to ... Read more
Incident date: Jan 7, 2026
While driving, all of a sudden the ABS light, power steering light, electrical control message came up, traction control light all came on. For about 15/20 seconds, I had no power steering, and could not brake. Very scary. This happened 3 different times. During one of these times, everything on my dash went black. Then the heat turned on and we couldn’t roll down the windows. Very scary and dan... Read more
Incident date: Sep 19, 2025
My 2021 chevy 3500hd diesel had the engine light come on and the service emissions system popped up in the info screen. It said in so many miles speed would be limited. I took it to the dealer and they said the def tank would need replaced because the tank wiring connector overheated and would cost me over $2k.
Incident date: Sep 19, 2025
My 2021 chevy 3500hd diesel had the engine light come on and the service emissions system popped up in the info screen. It said in so many miles speed would be limited. I took it to the dealer and they said the def tank would need replaced because the tank wiring connector overheated and would cost me over $2k.
Incident date: Aug 20, 2025
REAR WINDOW (REAR FLIP UP OVER TAIL GATE) SPONTANIOUSLY SHATTERED AND REQUIRED FULL REPLACEMENT.
Incident date: Dec 16, 2023
The vehicle slowed down on the highway and had to pull over and get off the freeway. Brake lights stayed o On. was able to drive the car at max n No more then 40 mph. A part had broken off in the brake pedal area. Not sure where. But had to unplug the brake switch so my battery would not die. With out the brake switch connected the car will not shift into gear or drive. .
Incident date: Dec 15, 2025
While driving my 2017 Ford F150, on or about 10/16/2025 the vehicle began jerking significantly. It was intermittent smoothing out then jerking severely again. The problem persisted so I took it to Ford of Spartanburg, SC. They diagnosed a slip found with the torque converter under load. they recommended replacing the torque converter and replacing the transmission filter. I only had 80,006.0 mile... Read more
Incident date: Feb 5, 2026
The contact owns a 2017 Jeep Wrangler. The contact stated that while driving approximately 30-45 MPH, the vehicle lost power. On another occasion, while driving at 20 MPH, the vehicle lost motive power. While shifting into gear, the vehicle failed to respond as intended. The check engine warning light illuminated after the failure. The driver was able to pull over safely. The vehicle was running, ... Read more
LINCOLN
AVIATOR PHEV
(2020) - ELECTRICAL SYSTEM
Feb 6, 2026
Incident date: Jan 12, 2026
The contact owns a 2015 BMW 528i. The contact stated that while his vehicle was parked, the coolant pump connector caught on fire, which was connected to a after market Coolant pump. The failure experienced was a localized electrical fire that originated at the coolant pump connector and aftermarket coolant pump while the vehicle was parked. The contact referenced NHTSA Campaign Number: 24V608000 ... Read more
Fire
LINCOLN
AVIATOR PHEV
(2020) - ENGINE AND ENGINE COOLING
Feb 6, 2026
Incident date: Jan 12, 2026
The contact owns a 2015 BMW 528i. The contact stated that while his vehicle was parked, the coolant pump connector caught on fire, which was connected to a after market Coolant pump. The failure experienced was a localized electrical fire that originated at the coolant pump connector and aftermarket coolant pump while the vehicle was parked. The contact referenced NHTSA Campaign Number: 24V608000 ... Read more
Fire
LINCOLN
AVIATOR PHEV
(2020) - ENGINE
Feb 6, 2026
Incident date: Jan 12, 2026
so ive been having issue's with my 2022 chevy malibu the check engine light has been on and i got it looked at twice both saying its my turbo i looked up online and in detail recalls and other websites on chevy's and the 2018 and 2022 malibu's are recalled for there turbo chargers and says GM has a recall im at like 66k miles and it says reduced engine power and my light is staying on please help ... Read more
Incident date: Nov 3, 2025
The coolant system and oil housing filters. The entire coolant system components fails in this vehicle after 60,000 mile due to the parts not being all aluminum. This fix alone is about 8k from the BMW Dealership. This isn’t fair to the customer! This needs to be a recall! The parts needs to be more stronger and never replaced with the same manufacturer part! This fails the entire engine system!... Read more
Incident date: Nov 3, 2025
The coolant system and oil housing filters. The entire coolant system components fails in this vehicle after 60,000 mile due to the parts not being all aluminum. This fix alone is about 8k from the BMW Dealership. This isn’t fair to the customer! This needs to be a recall! The parts needs to be more stronger and never replaced with the same manufacturer part! This fails the entire engine system!... Read more
Incident date: Nov 3, 2025
Rear Window exploded while parked in garage. I used Safelite to repair. No warning, the garage was 45 degrees and had been parked for at least 4 hours. Picture attached
Incident date: Jan 29, 2026
The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera image was blurry. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufact... Read more
Incident date: Jan 29, 2026
On December 29, 2025, while pulling into a parking space, my Honda CRV Hybrid unexpectedly accelerated in spite of my foot being firmly on the brake. The unintended acceleration resulted in a collision with the vehicle that was parked in front of my vehicle. The security video footage shows clearly that my brake lights were consistently on during the collision. My braking system clearly did not wo... Read more
Crash
Incident date: Feb 5, 2026
My 2017 F-150 had only 87k Miles on it. I don't tow boats or anything heavy. Two months ago my transmission started giving me problems banging when putting in gear and causing my rear end to lock up. Took to Ronnie Thompson Ford dealership in Elijay Ga and they had to replace my rear end. 3500.00 less then 3 weeks later the transmission was not acting right causing shifting and vibration issues. T... Read more
Incident date: Feb 5, 2026
While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and create... Read more
Incident date: Dec 23, 2025
When the car is in drive and I am driving the screen shows a message that the car cannot do a function because the car is in reverse. See photos.
Incident date: Feb 4, 2026
Steering wheel sticks when turning at a high rate of speed, on freeways ect.
Incident date: Feb 4, 2026
While driving my vehicle on 12/06/2025, a wheel separated from the vehicle at the knuckle/ball joint area. This resulted in an immediate loss of safe operation and required the vehicle to be taken out of service. The failure involved the wheel/suspension/steering assembly. This event created a serious safety risk, as loss of a wheel while in operation can cause loss of control and endanger the dr... Read more
Crash
Incident date: Jan 29, 2026
On [XXX], the vehicle was unable to be started - no lights, no power, unable to open the doors. I called Hyundai Roadside Assist and they sent someone from AAA a few hours later who was able to "jump start" the vehicle. I took it to the dealer, Manly Hyundai, on December 17th, 2025 and they determined nothing to be wrong with either the battery or the electrical system. On [XXX], while driving ... Read more
Incident date: Aug 15, 2025
Shuddering transmission, vehicle struggles to change gears smoothly resulting in loss of acceleration. Rough gear changes from 1-3 gears Transmission fluid changed. Same issues. Issues go in hand with the current class action lawsuit of Ford Escape and Ford Focus over transmission issues. Failure of transmission and exorbitant repair cost over a safety critical issue should automatically req... Read more
Incident date: Feb 3, 2026
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact's husband, who was an independent mechanic, used a diagnostic machine to diagnose the vehicle and discovered a failure with the emissions system. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 25V455... Read more
Incident date: Feb 3, 2026
The contact owns a 2019 Hyundai Kona. The contact stated that while operating the vehicle, the check engine warning light illuminated, with a knocking sound coming from the engine compartment. The contact stated that the vehicle shutoff while idling. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. Later, while idling at a stoplight, the vehicle sta... Read more
Incident date: Jan 31, 2026
having issue with steering clicking and slipping when turning - looked up recall by year make and model and car showed steering gear issue - but the recall did not show up by vin - took the car for maintenance and had them check - they found the car indeed has the steering gear issue and needs to be fixed - I'm concerned about why the car has the issue which shows by make and model but not by vin ... Read more
Incident date: Jan 2, 2026
ESL emulator is bad. Keeps no crank Steering lock Also sunroof water spouts are not working as they should they do no open to release water.
Incident date: Jan 2, 2026
Full self driving system (fsd) has ran a red light twice. It slows almost to a stop then takes off.
Incident date: Jan 2, 2026
The thermostat has been sticking, and needs to be replaced after only 30,000 miles.
Incident date: Jan 21, 2026
I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.
Incident date: Nov 25, 2025
The LCD radio screen goes in and out, mostly out. Can't see information projected on infortainment screen hence can't see for back up camera situations. If it does come on fully meaning seeing all the controls, sometimes all the letters and numbers are projecting upside down. If the car is hugely warm enough from long term driving the screen will be normal. I have read some reviews and it seems li... Read more
Incident date: Oct 28, 2025
Component or system that failed or malfunctioned: The fuel delivery system, specifically the fuel pump, which is subject to an active safety recall. The recall states that fuel pump failure can result in loss of fuel pressure and flow, leading to engine stall. The vehicle is available for inspection upon request. How safety was put at risk: A sudden engine stall while driving would result in an i... Read more
Incident date: Jan 22, 2026
The car was purchased new on June 30, 2021. On January 25, 2024 at 38,347 miles the horns failed to work and were replaced under warranty. About a week ago (c. January 24,2026) the horns again failed. The dealer was called and I was told that there was no recall on the horns and I would have to pay around $91 for the horns plus labor. The service manager told me that this is a common problem that ... Read more
Incident date: Jun 1, 2023
The contact owns a 2015 Outdoors RV Glacier Peak. The contact stated that the pin box had started flexing, resulting in cracks on the welds of the pin box. The RV was taken to a RV dealer where the deck plating was removed, and the mechanic discovered severe cracking on all four welds. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V587000 (Trailer Hitches); however... Read more
Incident date: Sep 8, 2025
n October 28th, I left Atlanta, Georgia with a load going to Pittsburgh–Philadelphia. On October 29th, 2025, around 12:30 a.m., I was approximately two miles north of Birch River, West Virginia. While driving uphill at a steady speed of about 60–65 mph, I suddenly heard a loud popping sound, as if something had exploded or blown inside the engine. Right after that, the truck immediately lost p... Read more
Fire
Incident date: Jun 1, 2021
The steering started clicking or clunking noise when hard turning left and right at about 9,000 miles. Took to the dealership and they acknowledged being able to easily replicate the problem, inspected for damage, did not see any. They returned the vehicle with no fix as advised by Honda at this moment for this problem. It appears to be a larger problem under investigation and I was told that it h... Read more
Incident date: Jun 1, 2021
The PTU went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN number isn't covered when I had the exact issue that is being recalled.
Incident date: Sep 1, 2025
The high coolant temperature light cut on and turned my vehicle off while driving. This problem has been reported on older model Jeep compasses. The car never turned back on and I had to get my vehicle towed home.
Incident date: Sep 1, 2025
On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in my antifreeze. They told me powertrain warranty would not cover the whole fix. I have seeing alot of people have had same problem I think ... Read more
Incident date: Sep 1, 2025
System involved: The vehicle experienced a sudden electronic/network failure consistent with loss of ECU/BCM/CAN bus communication. The instrument cluster, throttle control, and HVAC system became inoperative simultaneously. • Safety risk: While driving, the vehicle abruptly lost throttle response and critical driver information with no warning, followed by an uncommanded engine shutdown after c... Read more
Incident date: Jan 24, 2026
The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the t... Read more
Incident date: Jan 24, 2026
The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the t... Read more
Incident date: Nov 18, 2025
The contact owns a 2015 BMW X1. The contact stated that while the vehicle was at an independent mechanic for maintenance, the contact was informed that the water pump had failed. The vehicle was not repaired. The contact stated that prior to the visit, the vehicle was taken to the dealer; however, the cause of the failure was not found. The failure persisted. On a separate occasion, while the vehi... Read more
Incident date: Jan 22, 2026
1. What component or system failed or malfunctioned? The windshield wiper system failed. The design of the cowl area (under the hood) allows snow and sleet to accumulate and become compacted. This creates a physical obstruction that prevents the wiper linkage from moving, leading to total wiper failure. • Availability: The system is available for inspection upon request. 2. How was safety put at... Read more
Incident date: Jul 23, 2025
I heard a loud metallic knock that was not consistent with normal engine noise. I noticed the oil pressure was on the lower end of the scale but not abnormal based on how it is displayed. I decided to take the vehicle to the dealer ASAP for an oil change (that was coming due) and discuss with them. I drove roughly 20 miles from start of noise until delivery at the dealer. The truck gave me a "... Read more
Incident date: Dec 4, 2025
[XXX] My Car was stolen from this address. The thieves were able to bypass security system. The thieves were able to bypass the factory security system and/or alarm. I reported the incident to the police.They did not hand me a report number but took my information and want this complaint documented as a potential security system issue. The keys were in my possession, and no modifications were ma... Read more
Incident date: Dec 4, 2025
1. What component or system failed or malfunctioned? The low-pressure fuel feed line (Part No. 274-070-35-00) and its associated clamps connected to the high-pressure fuel pump. Availability: State: The defective hose is currently on the vehicle and is available for inspection. If the repair proceeds, I request the dealership to retain the failed part for my inspection. 2. How was your safety or... Read more
Incident date: Sep 15, 2025
The warning lights on the dashboard come on when driving. ABS, VSC, 4WD, automatic emergency braking etc. are all shut down when this happens. The lights may stay on for a few days or turn off at the next restart with only a check engine light remaining on. It has been back to two different the Ram dealer for repairs 4 times for this issue. Starting out on 04/25/2025 at 419 miles, the last time wa... Read more
Incident date: Jul 25, 2025
On [XXX] my there was a loud pop from the rear of the vehicle and electric vehicle warnings popped up on my dash. I turned around at the light, and as I drove I could tell that the vehicle was slowly losing power. Speed was limited to 30mph. Barely made it back home before the warnings on the dash told me to immediately stop driving. Vehicle was towed to the dealership, and they informed me on J... Read more