Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Feb 28, 2015
RANDOMLY WHEN APPLYING THE BRAKES THE CAR ACCELERATES INSTEAD OF STOPPING. THIS IS REFERRED TO AS UNINTENDED ACCELERATION. IN SOME CASES THIS HAPPENED ON THE FREEWAY AND OTHERS ON CITY STREETS AT VERY LOW SPEEDS. ATTACHED IS MY CORRESPONDENCE WITH FORD OVER THIS MATTER. AS YOU WILL SEE FROM THE CORRESPONDENCE, THESE INCIDENTS OCCURRED SOON AFTER I BOUGHT THE VEHICLE IN 2000 (FIRST INCIDENT WAS ... Read more
Incident date: Feb 28, 2015
RANDOMLY WHEN APPLYING THE BRAKES THE CAR ACCELERATES INSTEAD OF STOPPING. THIS IS REFERRED TO AS UNINTENDED ACCELERATION. IN SOME CASES THIS HAPPENED ON THE FREEWAY AND OTHERS ON CITY STREETS AT VERY LOW SPEEDS. ATTACHED IS MY CORRESPONDENCE WITH FORD OVER THIS MATTER. AS YOU WILL SEE FROM THE CORRESPONDENCE, THESE INCIDENTS OCCURRED SOON AFTER I BOUGHT THE VEHICLE IN 2000 (FIRST INCIDENT WAS ... Read more
Incident date: Oct 5, 2015
TL* THE CONTACT OWNED A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STARTED SMOKING UNDER THE HOOD. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD AND FLAMES WERE EMERGING FROM THE ENGINE. THE POLICE AND FIRE DEPARTMENTS EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. THE MANUFACT... Read more
Fire
LINCOLN
MKZ HYBRID
(2012) — STRUCTURE:BODY
Oct 22, 2015
Incident date: Oct 21, 2015
ATTEMPTED TO GET OUT OF THE CAR AND THE DRIVERS SIDE DOOR WOULD NOT OPEN. SHUT THE CAR OFF, TURNED IT BACK ON. HIT THE LOCK AND UNLOCK BUTTON SEVERAL TIMES AND STILL COULD NOT GET OUT OF THE VEHICLE. EVENTUALLY HAD TO OPEN IT FROM THE OUTSIDE.
LINCOLN
MKZ HYBRID
(2012) — UNKNOWN OR OTHER
Oct 22, 2015
Incident date: Oct 21, 2015
ATTEMPTED TO GET OUT OF THE CAR AND THE DRIVERS SIDE DOOR WOULD NOT OPEN. SHUT THE CAR OFF, TURNED IT BACK ON. HIT THE LOCK AND UNLOCK BUTTON SEVERAL TIMES AND STILL COULD NOT GET OUT OF THE VEHICLE. EVENTUALLY HAD TO OPEN IT FROM THE OUTSIDE.
LINCOLN
MKZ HYBRID
(2011) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Oct 22, 2015
Incident date: Sep 29, 2015
2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB
LINCOLN
MKZ HYBRID
(2011) — SERVICE BRAKES, HYDRAULIC
Oct 22, 2015
Incident date: Sep 29, 2015
2011 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE WHILE DRIVING. *SMD THE ABS MODULE WAS REPLACED. *JB
Incident date: May 29, 2014
2009 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO AIRBAGS FAILURE TO DEPLOY DURING ACCIDENT. *SMD
Crash
1 injured
Incident date: Oct 1, 2015
THERE IS A SERIOUS DESIGN FLAW/SAFETY HAZARD WITH THE WAY THE BAR ATTACHED TO THE BRAKE PEDAL IS STRUCTURED. WHEN THE VEHICLE IS IN MOTION AND I NEED TO BRAKE, THE TIP OF MY SHOE MAKES CONTACT WITH THE SKINNY METAL BAR ATTACHED TO THE BRAKE PEDAL. IN OTHER WORDS, THE ONLY WAY TO BRAKE IS TO BEND MY SHOE FAR ENOUGH FOR IT TO MAKE CONTACT WITH THE BRAKE PEDAL. THIS CAUSES VERY UNEVEN, JERKY AND E... Read more
Incident date: Aug 20, 2015
LED ADAPTIVE HEADLIGHTS ARE SAID TO MOVE IN COORDINATION WITH THE STEERING ANGLE WHEN HEADLIGHTS ARE ACTIVATED BUT DO NOT. EVEN WHEN SET TO AUTOMATIC MODE, HEADLIGHTS WILL ONLY ILLUMINATE IN THE DIRECTION IN WHICH THE VEHICLE IS POINTING PARTIALLY BLINDING DRIVERS IN THE ONCOMING TRAFFIC. ADDITIONALLY THE MANUAL STATES ON VEHICLE STARTUP WE SHOULD SEE THE LAMPS TRACK TO A "PREDETERMINED POSITION... Read more
Incident date: Aug 20, 2015
LED ADAPTIVE HEADLIGHTS ARE SAID TO MOVE IN COORDINATION WITH THE STEERING ANGLE WHEN HEADLIGHTS ARE ACTIVATED BUT DO NOT. EVEN WHEN SET TO AUTOMATIC MODE, HEADLIGHTS WILL ONLY ILLUMINATE IN THE DIRECTION IN WHICH THE VEHICLE IS POINTING PARTIALLY BLINDING DRIVERS IN THE ONCOMING TRAFFIC. ADDITIONALLY THE MANUAL STATES ON VEHICLE STARTUP WE SHOULD SEE THE LAMPS TRACK TO A "PREDETERMINED POSITION... Read more
Incident date: Sep 22, 2015
3 OF 4 INTERIOR DOOR LATCHES BROKE IN NORMAL USE WHEN ATTEMPTING TO EXIT THE VEHICLE AND THE PART IS INTEGRAL TO THE DOOR PANEL. FORD DEALER SAYS THE PARTS ARE NO LONGER AVAILABLE AND FORD HAS PROVIDED NO OTHER MEANS OF REPAIR. EXITING THE VEHICLE MAY NOT BE POSSIBLE IN AN EMERGENCY AND MAY POSE A SERIOUS THREAT TO LIFE & SAFETY.
Incident date: Apr 24, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/15/16 MA T... Read more
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE FRONT AND REAR RIMS OF THE VEHICLE WERE CORRODED WHICH CAUSED AIR TO LEAK FROM THE TIRES. THE CONTACT MENTIONED THAT THE FRONT AND THE REAR RIMS WERE THE ORIGINAL FACTORY INSTALLED EQUIPMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS ... Read more
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2011 LINCOLN MKT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE. THE MECHANIC STATED THAT THERE WAS A FAILURE WITH THE STEERING WHEEL. AS A RESULT, THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILU... Read more
Incident date: Jun 1, 2004
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AND THE VEHICLE RESTARTED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,066. THE VI... Read more
Incident date: Oct 9, 2015
SUNROOF SPONTANEOUSLY SHATTERED WHILE DRIVING ON THE HIGHWAY AT 55 MPH.
Incident date: Apr 12, 2014
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR WHEEL BEARINGS AND AXLE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FIVE MONTHS LATER. THE VEHICLE WAS REPAIRED A SECOND TIME, BUT ... Read more
Incident date: Jun 17, 2015
MY CAR HAD 94,106 MILES THEN THE REPAIR WAS MADE. THE FRONT END WAS HANDLING POORLY AND I KNEW THE COIL OVER STRUT ASSEMBLY WOULD NEED REPLACING. WHEN MY MECHANIC PERFORMED THE WORK THEY CALLED AND ASKED ME IF I TRIED TO WORK ON THE FRONT SUSPENSION OF MY CAR AND I TOLD THEM 'NO', AS I HAVE NO TOOLS OR EXPERIENCE TO DO SUCH WORK. I ASKED WHY THEY WANTED TO KNOW AND THE MECHANIC INFORMED THAT MY... Read more
Incident date: Feb 14, 2015
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THE GEAR SHIFT FAILED TO GO INTO THE REVERSE POSITION WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO ... Read more
Incident date: Oct 3, 2015
VEHICLE ENGINE SHUTS DOWN AT STOPS OR STOP-AND-GO TRAFFIC WHILE VEHICLE IS IN DRIVE. ERROR DISPLAYED ON TACHOMETER SCREEN READS "FULL ACCESSORY POWER ACTIVE". ONCE ENGINE STOPS, ALL ELECTRICAL CONTINUES TO WORK. THERE IS NO WARNING WHEN THIS HAPPENS. YOU CAN PUT CAR IN PARK AND RESTART, AND ISSUE RESOLVES, BUT HAPPENS RANDOMLY. THIS IS A BRAND NEW VEHICLE WITH LESS THAN 800 MILES.
Incident date: Mar 2, 2015
THE VENT ON MY 2008 LINCOLN MKZ IS POPPING UP AWAY FROM THE DASH AND THE DASH IS BUCKELING. I BELIEVE THIS IS A DEFECT IN THE CLIPS BECAUSE IT WAS AT THE FORD DEALERSHIP AND THEY SAID THE CLIPS WERE WORE OUT.. HOW DO CLIPS WERE OUT ON A DASH. THE CAR IS NOT VERY OLD FOR THIS TO HAPPEN. JUST WANT TO SEE IF THERE ARE OTHER OWNERS OUT THERE EXPERIENCING THE SAME PROBLEM.
Incident date: Sep 19, 2015
TO START WE HAVE 5 OTHER LINCOLN MKTS WITH THE SAME CONCERN IN THE LAST 18 MONTHS, 4 WHICH WERE COVERED UNDER BASE WARRANTY. THE GLASS ROOF DURING WHAT SEEMS TO BE TEMPERATURE CHANGES POPS. THIS TIME LINCOLN WILL NOT COVER THIS EVEN THOUGH IT ONLY HAS 25,000 MILES ON IT. I WENT THROUGH REGULAR FORD CHANNELS AND THEY REFUSED FULL COVERAGE. AFTER SOME RESEARCH I FOUND THEY HAVE HAD PROBLEMS WITH OT... Read more
Incident date: Aug 5, 2015
TL* THE CONTACT OWNS A 2000 LINCOLN LS. THE CONTACT STATED THAT THE SUSPENSION WAS UNSTABLE IN THE FRONT OF THE VEHICLE. WITHOUT WARNING, THE VEHICLE VEERED LEFT OR RIGHT AND FORCE HAD TO BE APPLIED TO THE STEERING WHEEL TO KEEP THE VEHICLE CENTERED ON THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 00V359001 (SUSPENSION). THE MANUFACTUR... Read more
Incident date: Sep 10, 2015
ELECTRONIC DOOR LOCK/RELEASE SWITCH FAILED, TRAPPING ME IN DRIVERS SEAT. UNABLE TO EXIT VEHICLE EXCEPT BY CRAWLING OVER CONSOLE. ONCE EXITED FROM VEHICLE, WAS UNABLE TO LOCK AND SECURE VEHICLE. PROBLEM WAS WITH DRIVERS SIDE (MASTER) DOOR LOCK AND RELEASE SYSTEM. OCCURRED WHEN VEHICLE WAS PARKED, ENGINE OFF, AND ATTEMPTING TO EXIT VEHICLE NORMALLY.
Incident date: Aug 3, 2015
DRIVER'S DOOR AJAR WARNING SHOWING ON CONTROL PANEL
Incident date: Sep 20, 2015
I WAS DRIVING DOWN A COUNTY ROAD WHEN THE SIDE AIRBAGS DEPLOYED WITH NO COLLISION OR FAST BRAKING. I WAS APPROACHING A STOP SIGN AND WAS COASTING AND HAD NOT APPLIED THE BRAKES WHEN IT OCCURRED.
Incident date: Oct 3, 2015
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 60 MPH, THE POWER STEERING INDICATOR ILLUMINATED, AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 20, 2015
I WAS DRIVING DOWN THE STREET WENT TO A STOP LIGHT STOPPED AND AS I PROCEEDED TO GO IT STARTED SOUNDING LIKE A BUS THE SOUND UNDERNEATH THE HOOD OF A CAR AND IT WAS ACTING LIKE IT WAS SLIPPING I PULLED OVER TURN MY CAR OFF GOT BACK IN AND STARTED GOING AGAIN AND IT GOT LOUDER THE NOISE DID IT SOUNDED LIKE A BIG BUS AND IT FELT LIKE IT WAS PULLING ME DRAGGING ME BACK LIKE AS IF I HAD THE EMERGE... Read more
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT ALL FOUR TIRES EXHIBITED LOW TIRE PRESSURE DUE TO THE SEVERELY RUSTED RIMS. THE FOUR TIRES WERE INFLATED TO THE PROPER AIR PRESSURE ON NUMEROUS OCCASIONS; HOWEVER, THE FAILURE RECURRED EVERY TWO WE... Read more
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT ALL FOUR TIRES EXHIBITED LOW TIRE PRESSURE DUE TO THE SEVERELY RUSTED RIMS. THE FOUR TIRES WERE INFLATED TO THE PROPER AIR PRESSURE ON NUMEROUS OCCASIONS; HOWEVER, THE FAILURE RECURRED EVERY TWO WE... Read more
Incident date: Sep 26, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ALL POWER AND STALLED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FUEL TANK FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Sep 26, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ALL POWER AND STALLED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FUEL TANK FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Sep 27, 2015
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Incident date: Jul 8, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 7, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 3, 2015
I JUST GOT 2015 LINCOLN MKT LIVERY PACKAGE ON 07/14/2015.I FOUND THE SUNROOF SCREEN FRAM HAS A CRACK IN FOUR PLACES. I BELIVE THIS MAY CAUSE THE SCREEN TO DROP TO MY PASSENGERS OR CAUSE INJURY.I TAKE IT TO THE NEAREST FORD SERVICE CENTER THEY SAYED THEY DON'T BELIVE IT IS SAFETY ISSUE.
Incident date: Aug 3, 2015
I JUST GOT 2015 LINCOLN MKT LIVERY PACKAGE ON 07/14/2015.I FOUND THE SUNROOF SCREEN FRAM HAS A CRACK IN FOUR PLACES. I BELIVE THIS MAY CAUSE THE SCREEN TO DROP TO MY PASSENGERS OR CAUSE INJURY.I TAKE IT TO THE NEAREST FORD SERVICE CENTER THEY SAYED THEY DON'T BELIVE IT IS SAFETY ISSUE.
Incident date: Jul 31, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE GEAR SHIFT CABLE WOULD NOT GO INTO DRIVE OR REVERSE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE GEAR SHIFT CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS AWAITING A DIAGNOSIS. ... Read more
Incident date: Sep 16, 2013
WE THOUGHT WE NEEDED NEW BULBS IN THE HEADLIGHTS. FIRST ONE STOPPED WORKING ON DIM AND IT WASN'T LONG BEFORE NEITHER WOULD WORK ON DIM. WE'VE REPEATEDLY TRIED DIFFERENT NEW BULBS WITHOUT SUCCESS. WE HAVE ALSO HAD IT IN A DEALERSHIP SERVICE DEPARTMENT TRYING TO TRACK DOWN WHERE THE PROBLEM IS. THE ONLY WAY TO DRIVE THE CAR AT NIGHT IS TO USE THE FOG LIGHTS, WHICH DON'T PROVIDED THE NEEDED LIGHTING... Read more
Incident date: Sep 9, 2015
DRIVING AT 40 MPH ON A FIVE LANE STATE HIGHWAY IN METROPOLITAN AREA. SUDDEN LOSS OF POWER, LOST THROTTLE RESPONSE, DASH SEND ODO DATA ERROR MESSAGE, WITH NO ODOMETER READING, WRENCH SYMBOL. CAR COASTED TO STOP IN LEFT TURN LANE. LOUD CLUCK WHEN ATTEMPTING TO SHIFT TO/FROM PARK, REVERSE, NEUTRAL OR DRIVE. UNABLE TO DRIVE MORE THAN 2 MPH, NO MATTER WHAT THROTTLE POSITION OR GEAR SELECTION. IGNITIO... Read more
Incident date: Mar 28, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING AT ANY SPEED, CLICKING AND POPPING NOISES WERE HEARD FROM THE REAR OF THE VEHICLE. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Incident date: Sep 12, 2015
WHILE ENTERING ACCESS RAMP TO HIGHWAY, AT APPROX 30 MPH, THE TRANSMISSION SHIFTED HARD AND I NOTICED THE TACHOMETER RISE TO 4000RPM AND STAY AT THAT LEVEL. THE VEHICLE WOULD NOT SHIFT. I DID MANAGE TO ENTER THE HIGHWAY BUT THE HIGHEST SPEED I COULD GARNER WAS 55MPH ALL THE WHILE THE TACH STAYED AT 4-5000 RPM AND CONTINUED TO RACE. SINCE THAT TIME, I HAVE NOTICED LEAKING FLUIDS FROM THE TRANSMISSI... Read more
Incident date: Sep 12, 2015
WHILE ENTERING ACCESS RAMP TO HIGHWAY, AT APPROX 30 MPH, THE TRANSMISSION SHIFTED HARD AND I NOTICED THE TACHOMETER RISE TO 4000RPM AND STAY AT THAT LEVEL. THE VEHICLE WOULD NOT SHIFT. I DID MANAGE TO ENTER THE HIGHWAY BUT THE HIGHEST SPEED I COULD GARNER WAS 55MPH ALL THE WHILE THE TACH STAYED AT 4-5000 RPM AND CONTINUED TO RACE. SINCE THAT TIME, I HAVE NOTICED LEAKING FLUIDS FROM THE TRANSMISSI... Read more
Incident date: Sep 17, 2015
UNEXPLAINED ACCELERATION WITHOUT WARNING
Crash
1 injured
Incident date: Sep 8, 2015
INTERMITTENTLY, WHEN DRIVING IN LIGHT TO MODERATE PRECIPITATION (RAIN OR SNOW), THE ADAPTIVE CRUISE CONTROL WILL NOT SENSE A CAR IN FRONT OF IT YET IT WILL NOT DEFAULT TO "OFF/ADAPTIVE CRUISE NOT AVAILABLE". IF MY CRUISE CONTROL IS SET AT A SPEED GREATER THAN THE CAR IN FRONT, MINE WILL CONTINUE TO CLOSE THE GAP UNTIL A CRASH IS IMMINENT AND I MANUALLY HAVE TO DISENGAGE BY PRESSING THE BRAKE OR T... Read more
Incident date: Sep 20, 2015
DRIVING ON INTERSTATE HIGHWAY AT 65 MPH AND I NOTICE THE ODO FAULT LIGHT ON WITH AIRBAG AND WRENCH SYMBOLS LIT. THE ODOMETER READ ONLY DASHES BUT SEEMED TO BE OKAY AT THAT SPEED. SEEMED TO BE IN 3RD GEAR? WHEN I STOPPED AT A RED LIGHT, THE CAR HAD NO POWER AT ALL. TOOK FOREVER TO GET IT UP TO 20 MPH. VERY DANGEROUS AS I WAS ALMOST STUCK IN AN INTERSECTION. DOES SOMEONE NEED TO DIE BEFORE YOU RECAL... Read more
Incident date: Jan 18, 2015
2012 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM PROBLEMS. *SMD THE CONSUMER STATED WHILE ON A SHORT LOCAL TRIP, THE AIR BAG LIGHT ILLUMINATED AND STAYED ON. THE NEXT DAY, THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY FOUND THE WIRING HARNESS CHAFFING NEAR THE SEAT WEIGHT SENSOR LOCATED UNDER THE FRONT PASSENGER SEAT. *JB
Incident date: Sep 13, 2015
HEAD ON COLLISION ON DRIVERS SIDE OF FRONT OF NAVIGATOR; HOWEVER, ONLY THE PASSENGER AIR BAG DEPLOYED WITH NO PASSENGER IN THE SEAT, ONLY I WAS DRIVING, BUT MY AIRBAG DID NOT DEPLOY. IT SEEM ODD TO ME...UPDATED 10/15/15 *BF
Crash
2 injured