Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jan 15, 2016
NORMAL CLEAR WEATHER DRIVING DOWN BUSY STREET WHEN CARE SUDDENLY SLOWED DOWN ALMOST RESULTING IN A COLLISION WITH VEHICLES BEHIND ME. THE ENGINE STOPPED , I RESTARTED WITH VERY LIMITED DRIVABILITY THE ETC FAILSAFE MODE KICKED IN FOR NO APPARENT REASON THIS ISSUE MUST BE ADDRESSED BEFORE SOMEONE IS SERIOUSLY INJURED.
Incident date: Jan 4, 2016
HOURS AFTER I PURCHASED A CERTIFIED PRE-OWNED 2015 LINCOLN MKC WITH APPROXIMATELY 19K MILES THE TIRE PRESSURE LIGHT CAME ON (FRIDAY). I WAS TOLD THE CAR HAD A PERFECT CARFAX. I ALSO NOTICED THE AIR VENT TO THE BACK SEAT DIDN'T SEEM TO WORK WELL. I CALLED THE DEALERSHIP AS SOON AS THEY RE-OPENED AND WAS TOLD TO BRING THE CAR IN MONDAY). ON MONDAY MORNING, AS I TURNED AT APPROX 10MPH INTO A PARK... Read more
Crash
Incident date: Jan 11, 2016
MY 2011 LINCOLN MKX SUDDENLY SHUT OFF WHEN DRIVING OFF THE EXPRESSWAY. THE ENGINE SUDDENLY TURNED OFF, GIVING ME A WRENCH TOOL ON THE DASH BOARD. LUCKILY HAD JUST GOTTEN OFF THE EXPRESSWAY AND WAS ABLE TO MOVE OFF THE FRONTAGE INTO A STORE. I WAS ABLE TO TURN IT BACK ON BUT TURNED OFF ON ME LIKE 3 MORE TIMES. WHEN I TOOK IT IN TO MY DEALERSHIP RIGHT THE NEXT DAY THEY COULDN'T FIND OUT WHAT WAS WRO... Read more
Incident date: Dec 25, 2015
THERE IS A SERIOUS FLAW/DESIGN WITH THE WAY THE BAR IS ATTACHED TO THE BRAKE PEDAL,ALSO THE BRAKE PEDAL PAD IS WAY TOO SMALL.WHEN I AM DRIVING AND I NEED TO BRAKE MY FOOT HITS THE METAL BAR THAT SUPPORTS THE BRAKE PEDAL,WHICH MAKES IT VERY UNCOMFORTABLE TO STOP.ON NUMEROUS OCCASIONS I ALMOST HIT THE CAR IN FRONT OF ME DUE TO THIS FLAW.THE DESIGN WAS VERY POORLY PLANNED,THE BAR IS ALSO ATTACHED TO ... Read more
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. WHILE DRIVING VARIOUS SPEEDS IN HEAVY RAIN, THE SPEEDOMETER FAILED TO ILLUMINATE AND OBSTRUCTED THE CONTACT'S VIEW OF HOW FAST THE VEHICLE WAS TRAVELING. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. UPDATED 02/23/16*LJ *CN
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT STATED THAT THE PARKING BRAKE FAILED TO ENGAGE AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Incident date: Nov 13, 2015
INTERIOR DOOR GRAB HANDLE CHROME TRIM FLAKES ON THE REAR EDGE CAUSING CUTS TO FINGERS WHEN PULLING DOOR CLOSED.
1 injured
Incident date: Jan 13, 2014
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. THE CONTACT STATED THAT WHEN ATTEMPTING TO SHIFT GEARS, THE GEAR SHIFTER SEIZED. THE CONTACT ALSO STATED THAT THE KEY WAS STUCK IN THE IGNITION CYLINDER. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Incident date: Feb 14, 2015
WE HAVE HAD OUR NAVIGATOR IN MANY OF TIMES WE HAVE HAD ALL OF THE PARTS IN THE SUSPENSION CHANGED. WE HAVE ALSO PUT IN A NEW COMPRESSOR. DROVE JUST FINE IN THE SUMMER SPRING AND FALL. ONCE WE GOT OUR 1 ST COLD DAY WE HAVE NO SUSPENSION AGAIN. THIS IS MY ONLY CAR AND ITS A FAMILY CAR. TRACTION DOES NOT WORK WHEN THE SUSPENSION IS OUT. ON SLIPPERY ROADS TRUCK IS ALL OVER THE ROAD. THERE IS NOTHING T... Read more
Incident date: Sep 7, 2015
BRAKE PEDAL WHEN COMING TO STOP SOMETIMES GOES ALL WAY TO FLOOR. WHEN SITTING AT IDEAL SPEED THE BRAKE PEDAL WILL GO ALL WAY TO FLOOR. THIS HAS BEEN A PROBLEM FOR THE PAST YEAR AND REPORTED TO LINCOLN DEALER FOR WARRANTY WORK UNDER A SEVEN YEAR WARRANTY. CAR ACCELERATES WHEN BRAKES DEPRESSED WHEN COMING TO STOP AND FOOT IS ON BRAKES AND BRAKE PEDAL IS DEPRESSED AND EDGE OF FOOT ALSO HITS ACCELERAT... Read more
Incident date: Dec 2, 2015
THE VEHICLE RANDOMLY GETS STUCK IN PARK AND IS UNABLE TO SHIFT INTO GEAR WHEN THE VEHICLE IS STATIONARY. I READ SOMETHING ABOUT THE BREAK SWITCH RECALL BUT AFTER CALLING FORD THEY TOLD ME THE RECALL WAS VIN SPECIFIC AND MY VEHICLE WASN'T A PART OF IT. MAKES NO SENSE TO ME IF MY VEHICLE IS DOING EXACTLY WHAT THE RECALL ENTAILED.
Incident date: Jan 11, 2016
TONIGHT WHEN I WAS DRIVING HOME, I CAME TO A RED LIGHT. WHEN I HIT THE BRAKES, THE BRAKES MADE A WEIRD SOUND, HIT ALMOST TO THE FLOOR AND WOULD NOT STOP THE CAR. I PRESSED OFF THE BRAKE AND PRESSED IT AGAIN AND IT WENT TO THE FLOOR AGAIN, BUT NOT AS MUCH AND EVENTUALLY STOPPED THE CAR. I PULLED OVER AND KEPT TESTING THE BRAKES AGAIN AND IT WAS STILL GOING TO THE FLOOR BUT THE EVENTUALLY STOPPED. L... Read more
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE HAD BEEN MAKING AN ABNORMAL NOISE NEAR THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE PISTON HAD BEEN ENCOUNTERING THE CYLINDER WALL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXI... Read more
Incident date: Dec 2, 2015
MY FATHER PULLED AWAY FROM A STOP SIGN ON A CITY STREET, CROSSED TRAFFIC AND HIT THE BACK BUMPER OF A PICKUP TRUCK AFTER WHICH HIS FOOT SLIPPED ON TO THE ACCELERATOR AND DROVE HIS CAR DIRECTLY INTO A UTILITY POLE. THE IMPACT WITH THE POLE WAS HARD ENOUGH TO SHEER OFF POLE AND THE FRONT OF HIS CAR WAS DAMAGED SIGNIFICANTLY FROM THE BUMPER TO THE FRAME PUTTING A V-SHAPED INDENTATION AND THE AIR BAG... Read more
Crash
1 injured
Incident date: Dec 23, 2015
INTERIOR DOOR HANDLE BROKE , UNABLE TO OPEN DOOR FROM INSIDE NOW. TO GET OUT OF CAR I MUST HAVE KEY IN ON POSITION TO PUT WINDOW DOWN, REACH OUT AND OPEN DOOR FROM OUTSIDE. PUT WINDOW BACK UP. TADA....NOT SAFE
Incident date: Oct 10, 2014
ON THIS 2001 LINCOLN LS SPORTS PACKAGE , THE ROCKER PANELS, INNER AND OUTER IS COMPLETELY RUSTED OUT . THESE DEFECTS SIGNIFICANTLY AFFECTS THE SAFETY OF THIS VEHICLE THE LOCAL LINCOLN / FORD DEALERSHIP HAS VERIFIED THESE DEFECTS AND THE WVSP AND DIVISION OF PUBLIC SAFETY HAS INSPECTED AND EXAMINED THIS VEHICLE AND AS AN DIRECT RESULT OF THEIR FINDINGS OF FACT, HAS DEEMED VEHICLE TO BE ROAD UNW... Read more
Incident date: Aug 25, 2014
BRAKE LIGHTS WOULD NOT WORK. BULBS OK. REPLACING THE TURN SIGNAL SWITCH FIXED PROBLEM.
Incident date: Dec 30, 2015
WHILE TURNING A CORNER THE POWER STEERING WENT OUT AND BECAME EXTREMELY HEAVY, ALMOST UNABLE TO TURN THE WHEEL TO COMPLETE THE TURN. A NOTIFICATION CAME ON FROM THE CAR INDICATING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT SERVICE REQUIRED". *JS
Incident date: Dec 28, 2015
TL* THE CONTACT OWNED A 2009 LINCOLN MKS. WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash
Incident date: Dec 25, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED AFTER SHIFTING THE VEHICLE INTO DRIVE, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION WHICH RESULTED IN A CRASH THROUGH THE PASSENGER'S GARAGE. THE VEHICLE WAS NOT ABLE TO STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER THE VEHICLE WAS PUT INTO PARK AND THE KEY WAS REMOVED... Read more
Crash
1 injured
Incident date: Dec 25, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED AFTER SHIFTING THE VEHICLE INTO DRIVE, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION WHICH RESULTED IN A CRASH THROUGH THE PASSENGER'S GARAGE. THE VEHICLE WAS NOT ABLE TO STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER THE VEHICLE WAS PUT INTO PARK AND THE KEY WAS REMOVED... Read more
Crash
1 injured
Incident date: Dec 26, 2015
AIR SUSPENSION DOES NOT WORK / INFLATE WHEN CAR IS COLD, THERE SOMETIMES NO WARNING THAT THE SHOCKS ARE DOWN AND COULD MAKE DRIVING DANGEROUS . MAKING CAR UNCONTROLLABLE WHEN THE CAR WILL ROLL OVER BUMPS OR UNEVEN TERRAIN PLEASE ISSUE A RECALL FOR ALL NAVIGATORS SINCE 2003 OR OLDER WITH AIR SUSPESION SHOCK DOES NOT INFLATE WHEN STATIONARY / DOES NOT INFLATE WHEN IN MOTION TIRE RUBS ON FE... Read more
Incident date: Dec 24, 2015
2010 LINCOLN MKT- WE WERE TRAVELING HOME ON CHRISTMAS EVE 2015 IN GOFFSTOWN, NH WHEN SUDDENLY OUT OF NOWHERE AS WE WERE TURNING A CORNER THE STEERING WHEEL TIGHTENED UP AND JUST ABOUT LOCKED INTO PLACE IN THE TURN. WE HAD JUST GOT OFF THE HIGHWAY RETURNING FROM MY IN-LAWS FROM 40 MILES AWAY. LUCKILY THERE WAS NOBODY IN THAT INTERSECTION BECAUSE I WAS CLEARLY ON THE WRONG SIDE OF THE ROAD AFTER THI... Read more
Incident date: Dec 18, 2015
DRIVER'S INTERIOR DOOR HANDLE DOES NOT OPEN THE DOOR. MUST LOWER POWER WINDOW AND OPEN FROM OUTSIDE. IF IN A SERIOUS ACCIDENT, THIS COULD HAVE DEADLY CONSEQUENCES.
Incident date: Dec 24, 2015
I PURCHASED MY 2003 LINCOLN LS JUNE/2015. EXCELLENT CONDITION, 35,000 MILES. INTERIOR IMMACULATE CONDITION LEATHER SEATS AND CARPET VIRUTALLY UNTOUCHED. UNDERNEATH HOOD THE SAME, HADN'T LOOK AS IF BEEN DRIVEN. EXTERIOR BODY AND PAINT AGAIN EXCELLENT. THE CAR APPEARED AS IF IT HAD STOOD STILL IN TIME. UPON INVESTIGATION, ONLY ONE OWNER OF THE VEHICLE WHO'D MAINTAINED A FIRST CLASS MAINTENANCE RE... Read more
Incident date: Dec 24, 2015
I PURCHASED MY 2003 LINCOLN LS JUNE/2015. EXCELLENT CONDITION, 35,000 MILES. INTERIOR IMMACULATE CONDITION LEATHER SEATS AND CARPET VIRUTALLY UNTOUCHED. UNDERNEATH HOOD THE SAME, HADN'T LOOK AS IF BEEN DRIVEN. EXTERIOR BODY AND PAINT AGAIN EXCELLENT. THE CAR APPEARED AS IF IT HAD STOOD STILL IN TIME. UPON INVESTIGATION, ONLY ONE OWNER OF THE VEHICLE WHO'D MAINTAINED A FIRST CLASS MAINTENANCE RE... Read more
Incident date: Dec 21, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE LOWER STEERING SHAFT DETACHED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO AVOID A CRASH HOWEVER, A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE INSPECTION AND THE TECHNICIAN IN... Read more
Incident date: Dec 17, 2015
VEHICLE MISFIRE AND STALL WHILE DRIVING CAUSED BY DAMAGED POWER CONTROL MODULE (PCU) AND FAULTY/DAMAGED IGNITION COIL. SERVICE BULLITN ISSUED: TSB 14-0059 MIL ON WITH DTCS - P0351, P0352, P0353, P0354, P0355, AND/OR P0356 - BUILT ON OR BEFORE 3/1/2008 PUBLICATION DATE: MARCH 20, 2014
Incident date: Dec 17, 2015
VEHICLE MISFIRE AND STALL WHILE DRIVING CAUSED BY DAMAGED POWER CONTROL MODULE (PCU) AND FAULTY/DAMAGED IGNITION COIL. SERVICE BULLITN ISSUED: TSB 14-0059 MIL ON WITH DTCS - P0351, P0352, P0353, P0354, P0355, AND/OR P0356 - BUILT ON OR BEFORE 3/1/2008 PUBLICATION DATE: MARCH 20, 2014
Incident date: Dec 17, 2015
VEHICLE MISFIRE AND STALL WHILE DRIVING CAUSED BY DAMAGED POWER CONTROL MODULE (PCU) AND FAULTY/DAMAGED IGNITION COIL. SERVICE BULLITN ISSUED: TSB 14-0059 MIL ON WITH DTCS - P0351, P0352, P0353, P0354, P0355, AND/OR P0356 - BUILT ON OR BEFORE 3/1/2008 PUBLICATION DATE: MARCH 20, 2014
Incident date: Jan 19, 2015
2010 LINCOLN MKT TRUCK. CONSUMER WRITES IN REGARDS TO VEHICLE HEAD LIGHT LENS ACCUMULATED MOISTURE. *SMD THE DEALER REPLACED THE HEAD LIGHT ASSEMBLY. *JB
Incident date: Oct 28, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Sep 11, 2015
AT LEST 14 TIMES, ALL OUR LIGHTS INSIDE AND OUTSIDE THE VEHICLE GO OFF AND STAY OFF FOR A PERIOD OF TIME. SO FAR THIS HAS HAPPENED IN THE DAYTIME AND WE, PURPOSELY, DO NOT DRIVE IT AT NIGHT AS CANNOT TRUST IT TO NOT OCCUR AGAIN. WE LIVE ON A RESTRICTIVBE BUDGET SO HAVE NOT BEEN ABLE TO GET IT REPAIRED. DID SEE THE RECALL ON THE 2005 MERCURY AND WONDER IF THIS SHOULD APPLY TO US AS WELL. OUR DEA... Read more
Incident date: Nov 1, 2015
LIGHTING CONTROL MODULE SAME PART NUMBER AS FORD RECALL FOR MARQUIS OF SAME YEAR, WHY ISN'T TOWN CARS INCLUDED FROM SAME PERIOD. POSSIBLE LINK TO LEFT INFORMATION DISPLAY IN DASH HAS BEGUN FLICKERING, NUMBERS PHASE OUT AND EVENTUALLY AFTER A PERIOD OF TIME, ENTIRE DISPLAY DISAPPEARS LOSING SPEED, ODOMETER, WARNING LIGHTS, EVERYTHING ON THAT SIDE OF THE DISPLAY PANEL. RIGHT DISPLAY PANEL HAS DISP... Read more
Incident date: Nov 1, 2015
LIGHTING CONTROL MODULE SAME PART NUMBER AS FORD RECALL FOR MARQUIS OF SAME YEAR, WHY ISN'T TOWN CARS INCLUDED FROM SAME PERIOD. POSSIBLE LINK TO LEFT INFORMATION DISPLAY IN DASH HAS BEGUN FLICKERING, NUMBERS PHASE OUT AND EVENTUALLY AFTER A PERIOD OF TIME, ENTIRE DISPLAY DISAPPEARS LOSING SPEED, ODOMETER, WARNING LIGHTS, EVERYTHING ON THAT SIDE OF THE DISPLAY PANEL. RIGHT DISPLAY PANEL HAS DISP... Read more
Incident date: Dec 4, 2012
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT EVERY MORNING IN COLD WEATHER, THE VEHICLE FAILED TO START. THE VEHICLE STARTS NORMALLY IN WARM WEATHER. THE CONTACT HAD TO CHARGE THE BATTERY IN ORDER TO DRIVE TO THE DEALER. THE DEALER FOUND NO FAILURES WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,800.
Incident date: Nov 18, 2015
TL* THE CONTACT OWNED A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE AT A COMPLETED STOP, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE VEHICLE THAT WAS AHEAD. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND LEGS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN... Read more
Crash
1 injured
Incident date: Nov 30, 2015
THIS VEHICLE WAS MODIFIED BY SMALL VOLUME MANUFACTURER BAF TECHNOLOGIES (NOW WESTPORT) WITH AN EPA-APPROVED CNG CONVERSION PACKAGE. THE FUEL FILLER RECEPTACLE, HOWEVER, WAS NOT SECURELY MOUNTED TO THE FRAME. IT WAS MERELY MOUNTED ON A PLASTIC DISC AND GLUED TO A PLASTIC INTERIOR BODY PANEL. THAT GLUED MOUNTING HAS NOW FAILED WITHIN THE 'BUMPER TO BUMPER' WARRANTY PERIOD, BUT WESTPORT/BAF HAS RE... Read more
Incident date: Nov 30, 2015
THIS VEHICLE WAS MODIFIED BY SMALL VOLUME MANUFACTURER BAF TECHNOLOGIES (NOW WESTPORT) WITH AN EPA-APPROVED CNG CONVERSION PACKAGE. THE FUEL FILLER RECEPTACLE, HOWEVER, WAS NOT SECURELY MOUNTED TO THE FRAME. IT WAS MERELY MOUNTED ON A PLASTIC DISC AND GLUED TO A PLASTIC INTERIOR BODY PANEL. THAT GLUED MOUNTING HAS NOW FAILED WITHIN THE 'BUMPER TO BUMPER' WARRANTY PERIOD, BUT WESTPORT/BAF HAS RE... Read more
Incident date: Jul 1, 2015
THIS VEHICLE HAS BEEN PRODUCING A STRONG EXHAUST/BURNING/SULFUR SMELL IN THE CABIN WHILE USING THE CLIMATE CONTROL SYSTEM/RECIRCULATOR. THERE IS A TECHNICAL SERVICE BULLETIN OUT FOR THIS EXACT PROBLEM THAT STATES UNDER CERTAIN CONDITIONS EXHAUST FUMES CAN BE PULLED BACK INTO THE CABIN WHEN USING THE CLIMATE CONTROLS. I TOOK THE VEHICLE TO THE DEALERSHIP AND PAID $105.00 FOR THEM TO TELL ME EXACTL... Read more
Incident date: Dec 10, 2015
MY CAR SWAYS FROM SIDE TO SIDE DUE TO THE BALL JOINTS NOT BEING TORQUED DOWN PROPERLY WHICH CAN CAUSE LOSS OF CONTROL WHICH CAN END IN A FATALITY. THE DEALERSHIP SAID THEIR ARE NO RECALLS YET THE NUMBER FOR THE RECALL IS 00V359001.
Incident date: Nov 30, 2015
TL* THE CONTACT OWNS A 2000 LINCOLN LS. WHILE DRIVING AT VARIOUS SPEEDS, THERE WOULD BE AN ABNORMAL SQUEAKING SOUND EMITTING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE CONTROL ARMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAIL... Read more
Incident date: Oct 1, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND THE CHIME ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Nov 16, 2015
ENGINE STARTS TO KNOCK AN SHAKE VERY LOUDLY WHILE COMING TO A COMPLETE STOP FROM SIMPLY DRIVING 45MPH OR IT COMPLETELY LLOSES ALL POWER AS I'M DRIVING AN A LOUD POPPIG EXPLOSIONS COMING FROM THE EXHUAST AN THEY ARE LOUD ENOUGH WERE PEOPLE HEHHAVE PULLED UP NEXT TO ME TO LET ME KNOW AN AFRAID THE CAR MAY BLOW UP. AIR SUSPENSION DOSE NOT COME ON WHEN IT'S COLD AN DRIVES VERY POORLY AN MISLEADING TO ... Read more
Incident date: Nov 16, 2015
ENGINE STARTS TO KNOCK AN SHAKE VERY LOUDLY WHILE COMING TO A COMPLETE STOP FROM SIMPLY DRIVING 45MPH OR IT COMPLETELY LLOSES ALL POWER AS I'M DRIVING AN A LOUD POPPIG EXPLOSIONS COMING FROM THE EXHUAST AN THEY ARE LOUD ENOUGH WERE PEOPLE HEHHAVE PULLED UP NEXT TO ME TO LET ME KNOW AN AFRAID THE CAR MAY BLOW UP. AIR SUSPENSION DOSE NOT COME ON WHEN IT'S COLD AN DRIVES VERY POORLY AN MISLEADING TO ... Read more
Incident date: Nov 16, 2015
ENGINE STARTS TO KNOCK AN SHAKE VERY LOUDLY WHILE COMING TO A COMPLETE STOP FROM SIMPLY DRIVING 45MPH OR IT COMPLETELY LLOSES ALL POWER AS I'M DRIVING AN A LOUD POPPIG EXPLOSIONS COMING FROM THE EXHUAST AN THEY ARE LOUD ENOUGH WERE PEOPLE HEHHAVE PULLED UP NEXT TO ME TO LET ME KNOW AN AFRAID THE CAR MAY BLOW UP. AIR SUSPENSION DOSE NOT COME ON WHEN IT'S COLD AN DRIVES VERY POORLY AN MISLEADING TO ... Read more
Incident date: Jul 27, 2015
THE RUNNING BOARDS OF THE 2010 LINCOLN NAVIGATOR MALFUNCTIONED AT 78000 MILES. THE AUTOMATIC RUNNING BOARDS BEGAN RETRACTING AND LOWERING UP AND DOWN WHILE VEHICLE IS IN MOTION (AT SPEEDS FROM TO 70 MPH) AND WHILE COMPLETELY STOPPED WITH ENGINE OFF, MAKING LOUD GRINDING SOUNDS. UPON EXITING THE VEHICLE ON THE DRIVERS SIDE THE RUNNING BOARD RETRACTED WHILE MY RIGHT FOOT WAS STILL ON THE BOARD, LOCK... Read more
1 injured
Incident date: Jul 27, 2015
THE RUNNING BOARDS OF THE 2010 LINCOLN NAVIGATOR MALFUNCTIONED AT 78000 MILES. THE AUTOMATIC RUNNING BOARDS BEGAN RETRACTING AND LOWERING UP AND DOWN WHILE VEHICLE IS IN MOTION (AT SPEEDS FROM TO 70 MPH) AND WHILE COMPLETELY STOPPED WITH ENGINE OFF, MAKING LOUD GRINDING SOUNDS. UPON EXITING THE VEHICLE ON THE DRIVERS SIDE THE RUNNING BOARD RETRACTED WHILE MY RIGHT FOOT WAS STILL ON THE BOARD, LOCK... Read more
1 injured
Incident date: Jul 27, 2015
THE RUNNING BOARDS OF THE 2010 LINCOLN NAVIGATOR MALFUNCTIONED AT 78000 MILES. THE AUTOMATIC RUNNING BOARDS BEGAN RETRACTING AND LOWERING UP AND DOWN WHILE VEHICLE IS IN MOTION (AT SPEEDS FROM TO 70 MPH) AND WHILE COMPLETELY STOPPED WITH ENGINE OFF, MAKING LOUD GRINDING SOUNDS. UPON EXITING THE VEHICLE ON THE DRIVERS SIDE THE RUNNING BOARD RETRACTED WHILE MY RIGHT FOOT WAS STILL ON THE BOARD, LOCK... Read more
1 injured
Incident date: Oct 1, 2015
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE BEGAN TO SHAKE ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AXLE/BEARING WAS WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS... Read more