Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 15, 2015
MY PARENTS DIED FROM KEYLESS IGNITION DEATH 6/15/2015. THEY BOUGHT THIS CAR AND WERE NOT TOLD THAT IT HAD NO SAFETY FEATURES LIKE LOUD AUDIBLE OR ENGINE SHUT OFF ONCE THEY WALKED AWAY WITH THE KEY-FOB. MAKE NEW REGULATIONS !!!!!!!!!!!
2 deaths
Incident date: Dec 20, 2015
I BOUGHT A NEW 2015 LINCOLN MKZ. I TOOK THE CAR INTO THE DEALER FOR SOME ROUTINE SERVICE AND MENTIONED THAT THE SINGLE BACK UP LIGHT IS WAY TOO DIM. THE SERVICE DEPARTMENT SAID THAT THERE IS NO ADJUSTMENT TO IT. NO ACCIDENT JUST SOMETHING THAT I NOTICED WHEN BACKING UP IN THE DARK.
Incident date: Apr 17, 2013
VEHICLE DOES NOT HAVE AN AUTOMATIC SHUT-OFF, IF ENGINE IS LEFT RUNNING. MY MOM DIED FROM CARBON MONOXIDE POISONING IN APRIL 2013 AFTER SHE FAILED TO STOP THE ENGINE WITH THE MANUAL SHUT OFF BUTTON. SHE WAS FOUND IN HER BEDROOM, WHICH IS NEXT TO THE GARAGE. THE CAR WAS STATIONARY AND IN THE CLOSED GARAGE. I DO NOT HAVE THE VIN NUMBER, AS THE CAR WAS SOLD IN 2014. ALL VEHICLES SHOULD HAVE AN AUTOMA... Read more
1 deaths
Incident date: Feb 9, 2016
AIR BAG LIGHT CAME ON. HAD IT DIAGNOSED AND FAULT ACCORDING TO CODE WAS B229015 FAULT PPT D1 TO D3 RHS FRONT SENSOR NOT READING PROPERLY NEED TO REPLACE INBOARD AND OUTBOARD RHS FRONT RAILS THIS VEHICLE HAS HARDLEY EVER HAD A FRONT PASSENGER IN THE FRONT SEAT AND THERE IS NO WAY THAT THESE RAILS SHOULD OR COULD BE DAMAGED OR BENT CAUSING THE SENSOR NOT TO READ. THIS IS A DEFECTIVE AND OR INFERI... Read more
Incident date: Feb 9, 2016
AIR BAG LIGHT CAME ON. HAD IT DIAGNOSED AND FAULT ACCORDING TO CODE WAS B229015 FAULT PPT D1 TO D3 RHS FRONT SENSOR NOT READING PROPERLY NEED TO REPLACE INBOARD AND OUTBOARD RHS FRONT RAILS THIS VEHICLE HAS HARDLEY EVER HAD A FRONT PASSENGER IN THE FRONT SEAT AND THERE IS NO WAY THAT THESE RAILS SHOULD OR COULD BE DAMAGED OR BENT CAUSING THE SENSOR NOT TO READ. THIS IS A DEFECTIVE AND OR INFERI... Read more
Incident date: Dec 1, 2015
THE AWD PTU UNIT NEEDED TO BE REPLACED ON MY CAR TWICE IN UNDER 85,000 MILES AND JUST OVER 6 YEARS. THE FIRST TIME WAS AT APPROXIMATELY 51,000 MILES AND THE SECOND TIME WAS JUST AROUND 85,000 MILES. BOTH TIMES, I NOTICED A DARK OIL SPOT ON MY CEMENT DRIVEWAY. THE SECOND TIME, I INITIALLY THOUGHT IT WAS AN OIL LEAK, SINCE I HAD JUST HAD AN OIL CHANGE AND DIDN'T MAKE AN APPOINTMENT RIGHT AWAY BUT ... Read more
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Feb 25, 2016
TL* THE CONTACT OWNED A 2010 LINCOLN MKZ. WHILE PULLING OFF FROM A STOP SIGN AND MAKING A RIGHT TURN, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A POLE. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT HAND THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A JUNKYARD. THE VEH... Read more
Crash
1 injured
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. WHILE ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL FAILED TO RESPOND AND THE ENGINE BEGAN TO REV WITHOUT WARNING. THE CONTACT MENTIONED THAT AN ABNORMAL NOISE WAS HEARD COMING FROM THE REAR DRIVER SIDE TIRE BEFORE THE BRAKES BECAME OPERABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHIC... Read more
Incident date: Jun 8, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HORN WAS DEPRESSED AND FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F... Read more
Incident date: Mar 14, 2016
MY MKX HAS STALLED OVER THE YEARS AND THE DEALER SAYS THAT'S NORMAL. WELL, FOR THE FIRST TIME, I STALLED ON A HILL IN A PARKING LOT AND MY STEERING LOCKED AND BRAKES DIDN'T WORK. AS SOON AS I REALIZED I STALLED AND SLAMMED MY BRAKES, TRIED TO STEER AWAY FROM THE CAR BEHIND ME, IT WAS TOO LATE FOR THE EMERGENCY BRAKE. I SLAMMED INTO A BUSINESS ASSOCIATE'S SUV THAT WAS PARKED AND WE BOTH HAVE ABOUT ... Read more
Crash
Incident date: Mar 14, 2016
MY MKX HAS STALLED OVER THE YEARS AND THE DEALER SAYS THAT'S NORMAL. WELL, FOR THE FIRST TIME, I STALLED ON A HILL IN A PARKING LOT AND MY STEERING LOCKED AND BRAKES DIDN'T WORK. AS SOON AS I REALIZED I STALLED AND SLAMMED MY BRAKES, TRIED TO STEER AWAY FROM THE CAR BEHIND ME, IT WAS TOO LATE FOR THE EMERGENCY BRAKE. I SLAMMED INTO A BUSINESS ASSOCIATE'S SUV THAT WAS PARKED AND WE BOTH HAVE ABOUT ... Read more
Crash
Incident date: Dec 1, 2015
THE DRIVERS SEAT IS VERY UNSTABLE WHEN TURNING CORNERS. THERE SEEMS TO BE 2 BLOCKS UNDERNEATH YOUR BUTT AND WHILE TURNING CORNERS OR WHEN YOUR WEIGHT SHIFTS IN THE SEAT THEY, SHIFT, POP UP, AND MOVE. YOU CAN HEAR AN AUDIBLE POP NOISE WHEN THIS MOVEMENT OCCURS. I'VE TAKEN THIS TO LINCOLN OF TROY (248) 905-6260 IN TROY MICHIGAN ON 2 OCCASIONS TO HAVE THIS CORRECTED AND SO FAR THEY HAVE NOT BEEN A... Read more
Incident date: Mar 16, 2016
1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPO... Read more
Incident date: Mar 16, 2016
1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPO... Read more
Incident date: Mar 17, 2016
THE DOOR AJAR SENSOR IS MALFUNCTIONING AUSING THE LIGHTS TO REMAIN ON WHILE DRIVING. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE TO THE POINT THE INTERIOR LIGHTS STAY ON ALL THE TIME WHICH IS A DRIVING HAZARD AT NIGHT. THIS IS A COMMON PROBLEM WITH THE FORD EDGE AND MKX AS IT IS ALL OVER THE INTERNET. FORD HAS A BULLETIN OUT HOWEVER WILL NOT COVER COST OF REPLACEMENT.
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A CONNECTOR WAS REPLACED, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS N... Read more
Incident date: Feb 8, 2016
ADVANCE SERVICE TRAC ON 2/8/2016. VEHICLE WAS IN MOTION, LIGHT WOULD NOT GO OFF, SHOWING ONE INDICATOR AUTO LIGHT. INVOICE #FOCS386956.
Incident date: Mar 11, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE LOW ENGINE PRESSURE WARNING LIGHT ILLUMINATED CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS RESTARTED AND RESUMED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Incident date: Mar 10, 2016
THE HEADLIGHTS ON DIM AND BRIGHT ARE CUT OFF FROM THE TOP DOWN BY THE TRIM AROUND THE FENDERS. WHEN YOU GO DOWN AN INCLINE ALL THE LIGHT IS BLOCKED AND IT IS VERY HARD TO SEE. IF FOCUSES ALL THE LIGHT RIGHT DOWN UPON THE ROAD IN FRONT OF YOU. ALSO WHEN THE LIGHTS ARE ON BRIGHT IS ALMOST AS BAD. NO VISION FOR VERY FAR OUT.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS FLICKERED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 271,400.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2005 LINCOLN LS. WHILE DRIVING 45 MPH, THE FRONT DRIVER SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Incident date: Dec 13, 2015
PASSENGER SEAT BELT DOES NOT CHIME WHEN NOT CONNECTED. NO AIR BAG INDICATOR FOR PASSENGER SIDE. I QUESTIONED FORD MOTORS AND WAS TOLD THAT THERE IS NONE FOR PASSENGER SIDE. THIS UPDATE HAS NOT BEEN DONE IN THE NAVIGATOR YET. IS THIS POSSIBLE ?????? COULD SOMEONE ACTUALLY SIT IN THE FRONT PASSENGER SEAT AND NOT BE REMINDED TO FASTEN THERE SEAT BELT?????. I TESTED THIS FROM 0 TO 30 MILES AN HOUR. ... Read more
Incident date: Dec 13, 2015
PASSENGER SEAT BELT DOES NOT CHIME WHEN NOT CONNECTED. NO AIR BAG INDICATOR FOR PASSENGER SIDE. I QUESTIONED FORD MOTORS AND WAS TOLD THAT THERE IS NONE FOR PASSENGER SIDE. THIS UPDATE HAS NOT BEEN DONE IN THE NAVIGATOR YET. IS THIS POSSIBLE ?????? COULD SOMEONE ACTUALLY SIT IN THE FRONT PASSENGER SEAT AND NOT BE REMINDED TO FASTEN THERE SEAT BELT?????. I TESTED THIS FROM 0 TO 30 MILES AN HOUR. ... Read more
Incident date: Mar 9, 2016
CHROME WHEELS DID NOT USE NICKEL UNDERCOAT AND CHROME PEELED OFF CAUSING AIR LEAKS AND DIFFERENTIAL WOULD MOAN FROM UNEVEN TIRE PRESSURE; BOUGHT 4 NEW AFTER MARKET WHEELS FOR $775 AND SOLVED PROBLEM. FRONT DRIVING LIGHTS ALLOWED WATER TO PENETRATE FROM VENT IN WHEEL WELL CAUSING TO FILL UP WITH WATER AND SHORTED OUT CONNECTORS. COVERED VENT HOLES. REWIRED CONNECTOR AND WATER PROOFED THE LIGHTING ... Read more
Incident date: Mar 9, 2016
CHROME WHEELS DID NOT USE NICKEL UNDERCOAT AND CHROME PEELED OFF CAUSING AIR LEAKS AND DIFFERENTIAL WOULD MOAN FROM UNEVEN TIRE PRESSURE; BOUGHT 4 NEW AFTER MARKET WHEELS FOR $775 AND SOLVED PROBLEM. FRONT DRIVING LIGHTS ALLOWED WATER TO PENETRATE FROM VENT IN WHEEL WELL CAUSING TO FILL UP WITH WATER AND SHORTED OUT CONNECTORS. COVERED VENT HOLES. REWIRED CONNECTOR AND WATER PROOFED THE LIGHTING ... Read more
Incident date: Mar 2, 2016
DOOR AJAR WARNING LIGHT WILL NOT DISENGAGE EVEN THOUGH THE DOOR IS CLOSED AND IT ALSO CAUSES MY ALARM TO SOUND.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT PURCHASED AN IGNITION COIL AND THE VEHICLE WOULD NOT START. THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A REPLACEMENT COIL WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Incident date: Mar 3, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT PURCHASED AN IGNITION COIL AND THE VEHICLE WOULD NOT START. THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A REPLACEMENT COIL WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
Incident date: Feb 17, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE APPROACHING TRAFFIC IN A LANE, THE BRAKE PEDAL WAS APPLIED AND WAS SLOW TO RESPOND. THE CONTACT APPLIED FORCE AND THE BRAKE PEDAL TRAVELED TO THE FLOOR. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE DRIVER SUSTAINED MINOR WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIV... Read more
Crash
1 injured
Incident date: Nov 24, 2015
WHEN BRAKING WHILE MOVING (AT ANY SPEED), THE BRAKE PEDAL BEGINS BRAKING AT ITS NORMAL PRESSURE POINT AND THEN SINKS TO THE FLOOR WITH REDUCED BRAKING EFFECT. SUNNYVALE LINCOLN HAS CHECKED THE WHOLE SYSTEM FOR LEAKS AND BLED SOME VERY TINY AIR BUBBLES OUT OF THE ABS CONTROL MODULE. THE PROBLEM RETURNED AFTER ABOUT FOUR DAYS. THEY REPLACED THE HCU LINES BECAUSE SOME VERY MINOR "WETNESS" WAS FOUN... Read more
Incident date: Feb 12, 2015
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE GEAR INDICATOR ON THE INSTRUMENT CLUSTER FAILED TO DISPLAY THE DESIRED GEAR SELECTION. IN ADDITION, THE GEAR LEVER WOULD NOT SHIFT INTO THE PARK POSITION PROPERLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 97V171000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPRO... Read more
Incident date: Mar 3, 2007
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT AIR LEAKED FROM ALL FOUR WHEELS, SPECIFICALLY AROUND THE RIMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RIMS NEEDED TO BE SEALED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT CHANGED ALL FOUR TIRES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. T... Read more
LINCOLN
MKZ HYBRID
(2012) — STRUCTURE:BODY
Mar 2, 2016
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE PULLING ON THE DRIVERS SIDE FRONT DOOR HANDLE, THERE WAS A SNAP ON THE INSIDE OF THE DOOR AND IT WAS DIFFICULT TO OPEN THE DOOR. THE CONTACT ALSO STATED THAT WHEN THE DOOR WAS SECURED, IN ORDER TO EXIT THE LOCK BUTTON WAS PULLED UP AND THE HANDLE NEEDED TO BE PULLED AT THE SAME TIME. THE VEHICLE WAS TAKEN TO A DEALER WHE... Read more
Incident date: Feb 28, 2016
TL* THE CONTACT OWNS A 2015 LINCOLN MKT. WHILE DRIVING 65 MPH, A LOUD ABNORMAL SOUND WAS HEARD COMING FROM THE PANORAMIC SUN ROOF. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT HIS PARENTS DIED DUE TO CARBON MONOXIDE INTAKE CAUSED BY THE PUSH TO START FEATURE NOT SHUTTING OFF. THERE WERE NO WARNING SOUNDS OR LIGHTS ILLUMINATED THAT INDICATED THAT THE VEHICLE WAS STILL RUNNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A LACK OF SHUT OFF FEATURES AND AUDIBLE SOUNDS CAUSED THE FAILURE. THE... Read more
2 deaths
Incident date: Feb 24, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED ON THREE OCCASIONS. THE CONTACT MENTIONED THAT THE FAILURES OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYST... Read more
Incident date: Feb 21, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT BELT RETRACTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Feb 21, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT SEAT BELT RETRACTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Dec 29, 2014
MY 2010 LINCOLN MKZ CAR WAS STRUCK DIRECTLY ON THE DRIVERS DOOR ON DECEMBER 29, 2014 BY ANOTHER CAR AT AN ESTIMATED 45 MPH. SIDE IMPACT AIRBAGS FAILED TO DEPLOY RESULTING IN DRIVER BEING BADLY INJURED. THIS ACCIDENT OCCURRED ON A CITY INTERSECTION WHERE THE OTHER DRIVER RAN A RED LIGHT.
Crash
1 injured
Incident date: Nov 5, 2015
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING AN ABNORMAL NOISE AND SEIZED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER OVER FIVE TIMES WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE STEERING WHEEL CONTINUED TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO HAD THE VEHICLE FOR AN EXTENDED PERIOD BUT WAS... Read more
Incident date: Feb 12, 2016
EXPAND RECALL 15V340000 & 15S18 (LOSS OF STEERING) THIS IS THE 2ND COMPLAINT FILED IN LESS THAN 2 MONTHS FOR THIS 2010 MKT. THE 1ST WAS ON 12-24-15 IN WHICH A COMPLAINT WAS MADE ON THIS SITE AND IS VIEWABLE, BUT HAVE NOT RECEIVED ANY FEEDBACK AS OF YET. LINCOLN COVERED THE FIRST REPAIR IN WHICH THEY DISCOUNTED MY FINDINGS OF THE STEERING RECALL WHEN I PRESENTED THEM WITH IT. SO THEY DIAGNOSED IT A... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED AT LOW SPEEDS THE VEHICLE BRAKE PEDAL WENT TO THE FLOORBOARD AND FAILED TO RESPOND. IN ADDITION, THE TRACTION CONTROL AND THE MAINTENANCE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED AFTER A FEW MINUTES, THE BRAKE PEDAL FUNCTIONED NORMALLY AND AFTER RESTARTING THE VEHICLE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEA... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN NAVIGATOR. THE CONTACT STATED AT LOW SPEEDS THE VEHICLE BRAKE PEDAL WENT TO THE FLOORBOARD AND FAILED TO RESPOND. IN ADDITION, THE TRACTION CONTROL AND THE MAINTENANCE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED AFTER A FEW MINUTES, THE BRAKE PEDAL FUNCTIONED NORMALLY AND AFTER RESTARTING THE VEHICLE, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEA... Read more
Incident date: Feb 22, 2016
THE FUEL PUMP/SENDING UNIT THAT IS IN THE FRONT OF THE TANK LEAKS FUEL WHERE THE WIRES GO INTO THE UNIT. THIS IS NOT CONTRIBUTED A GASKET BETWEEN THE FUEL PUMP UNIT AND THE TANK. REPEAT..IT LEAKS THRU THE WIRES IN THE FUEL PUMP/SENDING UNIT. WE HAVE GROUNDED THE VEHICLE AT THIS TIME. WE HAVE A FLEET OF 6 LINCOLN TOWN CARS. ON OCTOBER 22 OF 2015 WE REPLACED ONE ON ANOTHER LINCOLN TOWN CAR VIN [XXX... Read more
Incident date: Jan 1, 2013
I LIVE IN A NORTHERN AREA WHERE SALT IS USED TO DEICE ROADWAYS. I HAVE NOTICED THE CHROMED ALUMINUM RIMS ARE LOSING THE CHROME IN BIG STRIPS. I CANNOT KEEP AIR IN THE TIRES FOR MORE THAN 3 OR 4 DAYS AT A TIME BECAUSE THE CHROME AROUND THE TIRE INFLATERS WILL NOT SEAL CORRECTLY., ALSO THE RISK OF BEING CUT ON THE DEGRADING CHROME WHEN WASHING RIMS IS VERY DANGEROUS.IS THE CHROMING PROCESS AT FAULT ... Read more