Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Sep 12, 2016
BRAKE PEDAL VERY SOFT, GOES TO FLOOR MAKING IT DIFFICULT TO STOP. AFTER PUMPING BRAKE A COUPLE OF TIMES BRAKING POSSIBLE BUT STILL NOT RIGHT ALSO A HISSING SOUND CAN BE HEARD. THIS HAPPENS WHEN TRYING TO STOP ON EITHER CITY STREETS OR HIGHWAY. EXAMPLE WHEN STOPPING FOR A STOP SIGN OR SIGNAL. FIRST REPAIR SHOP I TOOK IT TO CHECKED MY BRAKES AND SAID THEY WERE FINE. AFTER STILL EXPERIENCING THE PRO... Read more
Incident date: Sep 25, 2016
PTU (POWER TRANSFER UNIT) WHICH IS A NONSERVISABLE UNIT FAILS AND HAS BEEN ON NUMEROUS VEHICLES. THIS FAILUR HAS THE POTENTIAL OF CAUSING A SERIOUS ACCIDENT DUE TO IT POSSIBLY LOCKING UP AND CAUSING A VEHICLE LOSE OF CONTROL. I DRIVE ON THE HIGHWAY AND DIDN'T NOTICE AN ISSUE UNTIL I SLOWED DOWN TO GET OFF WHEN I HEARD A GRINDING NOISE. TRANSMISSION SHOP TOLD ME I WAS LUCKY MINE DIDN'T LOCK UP.
Incident date: Jun 12, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Incident date: Sep 1, 2016
VEHICLE HAD COMPLETE BRAKE FAILURE 5 TIMES DURING NORMAL OPERATIONS. VEHICLE WAS SERVICED BY FORD DEALERSHIP AND RECOMMENDED BRAKE REPAIRS AND/OR UNABLE TO REPRODUCE. UPON LAST TIME, TECHNICIAN FOUND A FORD SERVICE BULLETIN THAT COVERED OTHER SIMILAR MODELS AND YEARS HAVING EXACT SAME PROBLEM. THEY REPLACED THE TRACTION CONTROL MODULE, BUT STATED THAT IT WAS A VOLUNTARY REPLACEMENT. LOSING BRA... Read more
Incident date: Sep 1, 2016
VEHICLE HAD COMPLETE BRAKE FAILURE 5 TIMES DURING NORMAL OPERATIONS. VEHICLE WAS SERVICED BY FORD DEALERSHIP AND RECOMMENDED BRAKE REPAIRS AND/OR UNABLE TO REPRODUCE. UPON LAST TIME, TECHNICIAN FOUND A FORD SERVICE BULLETIN THAT COVERED OTHER SIMILAR MODELS AND YEARS HAVING EXACT SAME PROBLEM. THEY REPLACED THE TRACTION CONTROL MODULE, BUT STATED THAT IT WAS A VOLUNTARY REPLACEMENT. LOSING BRA... Read more
Incident date: Jul 1, 2016
TAKATA RECALL PASSENGER AIRBAG MAY EXPLODE CAUSING METAL TO FLY AND CAUSE INJURY OR DEATH. THIS IS MY ONLY MODE OF TRANSPORTATION WITH MY CHILDREN AND I AM CONCERNED ABOUT THEM BEING IN THIS CAR. WE HAD A DEATH DUE TO THIS IN MY AREA WITH A HONDA. I RECEIVED THE RECALL IN JULY. THERE ARE STILL NO REMEDIES TO THIS. I NEED THIS FIXED OR A RENTAL UNTIL SO.
Incident date: Jun 1, 2016
JUNE 1 2016 2007 LINCOLN MKX VIN [XXX] RECALL AIRBAG RECALL NUMBER 16V384. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 1, 2016
JUNE 1 2016 2007 LINCOLN MKX VIN [XXX] RECALL AIRBAG RECALL NUMBER 16V384. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jul 1, 2016
TAKATA RECALL. I RECEIVED A LETTER IN JULY 2016 THAT MY PASSENGER AIRBAG WAS ON RECALL. THE LETTER STATED:" A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." IT IS NOW SEPT. 21, 2016 AND I HAVE BEEN CALLING LINCOLN COMPANY ASKING WHEN WILL MY AIRBAG PART BE AVAILABLE. IT WAS LEARNED THAT LINCOLN IS "IN THE DEVELOPMENT STAGE" TO PRODUCE T... Read more
Incident date: Aug 27, 2016
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER FOUR ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,900.
Incident date: Sep 13, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG FUEL ODOR COMING FROM THE VEHICLE WHILE PARKED IN THE CONTACT'S GARAGE. UPON FURTHER INSPECTION, THE CONTACT WITNESSED FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS EXTENSIVE CORROSION AND RUST ON THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE... Read more
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Dec 29, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING 35 MPH, THE ENGINE CAUGHT FIRE. THE POLICE WERE NOT NOTIFIED. A PASSENGER EXTINGUISHED THE FIRE. THE CONTACT AND THE OTHER PASSENGERS WERE NOT INJURED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FUEL LEAK. THE LOCAL MECHANIC REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 103,000.
Fire
Incident date: Dec 29, 2015
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING 35 MPH, THE ENGINE CAUGHT FIRE. THE POLICE WERE NOT NOTIFIED. A PASSENGER EXTINGUISHED THE FIRE. THE CONTACT AND THE OTHER PASSENGERS WERE NOT INJURED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FUEL LEAK. THE LOCAL MECHANIC REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 103,000.
Fire
Incident date: Sep 16, 2016
ON 3 SEPARATE OCCASIONS (MOST RECENT ON 9/16/16) POWER TO VEHICLE SIMPLY CUTS OUT - ON TWO OCCASIONS IT HAS OCCURRED AT HIGH SPEEDS ON BUSY INTERSTATE WITH HEAVY TRAFFIC. EXTREME DANGER, AS UNABLE TO TIMELY PULL TO SIDE OF THE ROAD CAUSING TRAFFIC JAMS AND POTENTIAL ACCIDENTS/REAR-ENDS. SELLING DEALER HAS BEEN UNABLE TO RESOLVE OR FIX PROBLEM.
Incident date: Sep 16, 2016
ON 3 SEPARATE OCCASIONS (MOST RECENT ON 9/16/16) POWER TO VEHICLE SIMPLY CUTS OUT - ON TWO OCCASIONS IT HAS OCCURRED AT HIGH SPEEDS ON BUSY INTERSTATE WITH HEAVY TRAFFIC. EXTREME DANGER, AS UNABLE TO TIMELY PULL TO SIDE OF THE ROAD CAUSING TRAFFIC JAMS AND POTENTIAL ACCIDENTS/REAR-ENDS. SELLING DEALER HAS BEEN UNABLE TO RESOLVE OR FIX PROBLEM.
Incident date: Jul 1, 2016
TAKATA RECALL I DON'T FEEL SAFE DRIVING MY 2006 LINCOLN. I DON'T FEEL SAFE HAVING A PASSENGER. MY CAR IS IN EXCELLENT CONDITION WITH ONLY 48000 MILE ON IT. EVEN IF I WANTED TO SELL OR TRADE IN, WOULD I BE LIABLE. I NEED TO GET THIS TAKEN CARE OF RIGHT AWAY. WHOM DO I CONTACT AT TAKATA?
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). FOR MONTHS, THE DEALER WAS UNAWARE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE T... Read more
Incident date: Jun 1, 2016
TAKATA I HAVE A VEHICLE I NEED TO USE...BUT I TAKE MY LIFE IN MY HANDS WHEN I DRIVE IT. PLEASE TELL ME WHY THIS CANNOT BE FIXED.
Incident date: Aug 20, 2015
TAKATA RECALL; AGAIN WHY IS MY CAR DELETED FROM THE LIST OF CARS WITH THE SAME YEAR? IS THERE SAFETY MORE IMPORTANT THAN MY FAMILY? FORD INTENTIONALLY INSTALLED A CHEAPER VERSION OF AIRBAG INFLATOR, KNOWING THERE WAS A PROBLEM. WHEN IS THIS DEMOCRATIC GOVERNMENT GOING TO GO AFTER THESE COMPANIES WHO VIOLATE THE LAW? MY 2005 DODGE TRUCK ALSO IS UNDER A RECALL FOR THE SAME THING, BUT THERE ARE NO ... Read more
Incident date: Aug 20, 2015
TAKATA RECALL; AGAIN WHY IS MY CAR DELETED FROM THE LIST OF CARS WITH THE SAME YEAR? IS THERE SAFETY MORE IMPORTANT THAN MY FAMILY? FORD INTENTIONALLY INSTALLED A CHEAPER VERSION OF AIRBAG INFLATOR, KNOWING THERE WAS A PROBLEM. WHEN IS THIS DEMOCRATIC GOVERNMENT GOING TO GO AFTER THESE COMPANIES WHO VIOLATE THE LAW? MY 2005 DODGE TRUCK ALSO IS UNDER A RECALL FOR THE SAME THING, BUT THERE ARE NO ... Read more
Incident date: Aug 20, 2015
TAKATA RECALL; AGAIN WHY IS MY CAR DELETED FROM THE LIST OF CARS WITH THE SAME YEAR? IS THERE SAFETY MORE IMPORTANT THAN MY FAMILY? FORD INTENTIONALLY INSTALLED A CHEAPER VERSION OF AIRBAG INFLATOR, KNOWING THERE WAS A PROBLEM. WHEN IS THIS DEMOCRATIC GOVERNMENT GOING TO GO AFTER THESE COMPANIES WHO VIOLATE THE LAW? MY 2005 DODGE TRUCK ALSO IS UNDER A RECALL FOR THE SAME THING, BUT THERE ARE NO ... Read more
Incident date: May 6, 2015
I HAVE THE SAME CRACKING PROBLEM WITH THE BACK GATE WHICH RESULTED IN THE BREAKING OF HINGES. ALSO A KNOWN DEFECT IN USING DEFECTIVE PARTS IN THE ENGINE SUCH AS TIMING CHAIN CASSETTES AND TENSIONER. FORD KNEW ABOUT THE PROBLEM AND ISSUED AN TECHNICAL BULLETIN ON IT BUT NEVER FIXED THE PROBLEM. THE MECHANIC TOLD ME HE REPAIRED THIS VERY FREQUENTLY FOR THIS ENGINE
Incident date: May 6, 2015
I HAVE THE SAME CRACKING PROBLEM WITH THE BACK GATE WHICH RESULTED IN THE BREAKING OF HINGES. ALSO A KNOWN DEFECT IN USING DEFECTIVE PARTS IN THE ENGINE SUCH AS TIMING CHAIN CASSETTES AND TENSIONER. FORD KNEW ABOUT THE PROBLEM AND ISSUED AN TECHNICAL BULLETIN ON IT BUT NEVER FIXED THE PROBLEM. THE MECHANIC TOLD ME HE REPAIRED THIS VERY FREQUENTLY FOR THIS ENGINE
Incident date: Aug 30, 2016
I WAS DRIVING IN THE CENTER LANE ON THE BROOKLYN QUEENS EXPRESSWAY TRAVELING HOME FROM ASTORIA, QUEENS TO MY HOME IN BROOKLYN. HAVING PASSED THE ATLANTIC AVENUE EXIT AT APPROXIMATELY 3:15 PM AND PRESSING ON THE GAS PEDAL, THE CAR LOST ACCELERATION AND NO MATTER HOW MUCH I PRESSED THE GAS PEDAL THE CAR COULD ONLY GO ABOUT 10 MILES AN HOUR. THE BQE AT THIS POINT HAS NO SHOULDER TO PULL OVER IN. BY S... Read more
Incident date: Sep 12, 2016
LOST POWER WHILE IN MOTION ON CITY STREET, BEGAN RUNNING ROUGH. 'POWERTRAIN' INDICATOR (WRENCH) LIT ON DASH. LIMPED CAR TO PARKING LOT. CALLED SELLING DEALER. CAR TOWED TO DEALER. DEALER REPLACED AIR INTAKE THROTTLE BODY ON WARRENTY. MILEAGE ON CAR 4052. PRODUCTION DATE ON CAR IS 07DEC15, 3.7L V6 ENGINE.
Incident date: Aug 16, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE PUSH BUTTON START FAILED. THE CONTACT BELIEVED THAT THE ENGINE WAS OFF WHEN IT WAS STILL ON, CAUSING CARBON MOXIDE TO FILL THE GARAGE. THE CONTACT AND PASSENGER BECAME ILL DUE TO THE CARBON MONOXIDE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT EQUIPPED WITH AN ALARM THAT ADVISED THAT THE ENGINE WAS ON NOR DID IT HAVE... Read more
1 injured
Incident date: Sep 12, 2016
TONED FOR A REPORTED CAR FIRE, IN THE PARKING LOT OF SHAW'S SUPERMARKET, 625 MEADOW ST.. E-6 RESPONDED WITH LIGHTS AND SIREN TO THE SCENE. UPON ARRIVAL LPD CAPT. TYLER WAS ON-SCENE DIRECTING FIRE TO THE EFFECTED VEHICLE. THE DRIVER WAS STANDING OUTSIDE THE VEHICLE, NO SMOKE WAS SHOWING. THERE APPEARED TO BE A BURNED AREA ON THE LEFT SIDE DOOR ROCKER PANEL, FRONT TIP OF THE LINCOLN ILLUMINATED ROCK... Read more
Incident date: Aug 13, 2014
OUR CAR HAS NOT BEEN RECALLED BY FORD OR NHTSA. NUMEROUS REQUESTS OVER THE LAST (2) YEARS HAVE NOT RETURNED A RESPONSE. WHY IS CARS FROM THE SAME YEAR BEING CONSIDERED AND NOT OURS? IS THEIR SAFETY MORE IMPORTANT THAN OURS? WHY ARE WE BEING IGNORED BY THE ESTABLISHMENT? THIS IS OUTRIGHT DISCRIMINATION..... WE HAVE SPENT $1200. FOR THE PASSENGER AIRBAG INFLATOR, ONLY TO FIND OUT WE NEED THE DRIV... Read more
Incident date: Aug 13, 2014
OUR CAR HAS NOT BEEN RECALLED BY FORD OR NHTSA. NUMEROUS REQUESTS OVER THE LAST (2) YEARS HAVE NOT RETURNED A RESPONSE. WHY IS CARS FROM THE SAME YEAR BEING CONSIDERED AND NOT OURS? IS THEIR SAFETY MORE IMPORTANT THAN OURS? WHY ARE WE BEING IGNORED BY THE ESTABLISHMENT? THIS IS OUTRIGHT DISCRIMINATION..... WE HAVE SPENT $1200. FOR THE PASSENGER AIRBAG INFLATOR, ONLY TO FIND OUT WE NEED THE DRIV... Read more
Incident date: Aug 13, 2014
OUR CAR HAS NOT BEEN RECALLED BY FORD OR NHTSA. NUMEROUS REQUESTS OVER THE LAST (2) YEARS HAVE NOT RETURNED A RESPONSE. WHY IS CARS FROM THE SAME YEAR BEING CONSIDERED AND NOT OURS? IS THEIR SAFETY MORE IMPORTANT THAN OURS? WHY ARE WE BEING IGNORED BY THE ESTABLISHMENT? THIS IS OUTRIGHT DISCRIMINATION..... WE HAVE SPENT $1200. FOR THE PASSENGER AIRBAG INFLATOR, ONLY TO FIND OUT WE NEED THE DRIV... Read more
Incident date: Jul 11, 2016
TAKATA RECALL. RECEIVED NOTICE 07/11/2016 OF RECALL INVOLVING THE PASSENGER SIDE AIRBAG. THE RECALL SPECIFICALLY STATES "A RUPTURED INFLATOR CAN SEND INFLATOR PARTS TOWARD VEHICLE OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER ON 07/11/2016 AND SPOKE TO AARON. I ASKED HIM ABOUT DEACTIVATING THE PASSENGER SIDE AIRBAG AND HIS INSTRUCTIONS WERE NOT TO DO... Read more
Incident date: Apr 11, 2016
THE BRAKES DO NOT FUNCTION PROPERLY. THE PEDAL FEEL IS SPONGY AND THE PEDAL TRAVEL IS EXCESSIVE (3-4") BEFORE THE BRAKES START TO SLOW THE VEHICLE DOWN. BRAKES WERE FULLY BLED TO ENSURE OLD FLUID WITH TOO MUCH MOISTURE IN IT WASN'T THE PROBLEM. THIS ACTION DIDN'T FIX THE PROBLEM. JUST HAD A FORD DEALER REPLACE THE MASTER CYLINDER--THAT DID NOT CORRECT THE PROBLEM. AFTER CONDUCTING A WEB SEARC... Read more
Incident date: Sep 2, 2016
CAR STOPS WHILE DRIVING AND PTS HAVE LEAKS
Incident date: Sep 2, 2016
CAR STOPS WHILE DRIVING AND PTS HAVE LEAKS
Incident date: Jul 20, 2016
THE LATCH ON THE FRONT PASSENGER DOOR DOES NOT CLOSE PROPERLY, UNLESS YOU ADJUST IT MANUALLY. IT HAPPENS WHENEVER THE DOOR IS OPENED AND CLOSED.
Incident date: Sep 9, 2016
AIR BAG CLOCKSPRING DEFECTIVE. VEHICLE NEEDS CLOCKSPRING REPLACEMENT AS AIRBAGS CURRENTLY WILL NOT INFLATE IN THE EVENT OF AN ACCIDENT.
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND FAILED TO RESTART. THE ALL WHEEL DRIVE INDICATOR ILLUMINATED. THE CONTACT CALLED FOR ROADSIDE ASSISTANCE, BUT THE VEHICLE RESTARTED BEFORE THEY ARRIVED. THE FAILURE RECURRED ON THE WAY TO THE DEALER, BUT THE VEHICLE RESTARTED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS ... Read more
Incident date: Jan 4, 2016
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED TO CHECK THE HEAD LAMP SYSTEM AND "SEE MANUAL ON THE DISPLAY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER REPROGRAMMED THE HCM, BUT THE WARNING INDICATOR FLASHED SEVERAL TIMES AGAIN MONTHS LATER. THE... Read more
Incident date: Jan 4, 2016
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED TO CHECK THE HEAD LAMP SYSTEM AND "SEE MANUAL ON THE DISPLAY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER REPROGRAMMED THE HCM, BUT THE WARNING INDICATOR FLASHED SEVERAL TIMES AGAIN MONTHS LATER. THE... Read more
Incident date: Jul 1, 2016
TAKATA RECALL: I RECEIVED A NOTICE THAT MY CAR IS INVOLVED IN THE MASSIVE TAKATA RECALL A COUPLE OF MONTHS AGO, AND HERE IT IS SEPTEMBER, AND I HAVEN'T BEEN CONTACTED TO GET THIS CORRECTED. THE RISK OF METAL FRAGMENTS HITTING A PASSENGER IS UNSETTLING TO SAY THE LEAST. WHY IS THIS TAKING SO LONG TO GET RECTIFIED? GOD FORBID I AM INVOLVED IN A FRONT END COLLISION WITH A PASSENGER. PLEASE ADVISE... Read more
Incident date: Sep 7, 2016
I WAS DRIVING ALONG AND ALL OF A SUDDEN MY POWER STERRING WENT OUT, ALMOST HAD A ACCIDENT
Incident date: Sep 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Sep 4, 2016
I WAS ON MY WAY HOME FROM A TRIP OUT OF STATE WHEN I WAS DRIVING I CAN FEEL THAT IT WAS SOMETHING WRONG WITH THE STEERING WHEEL IT WAS KIND OF STIFF. AS I CONTINUED TO DRIVE IT GOT WORSE TO THE POINT TO WHERE IT HAD A MIND OF ITS ON AND THE LIGHT CAME ON SAYING LOSS OF POWER WHEEL STEERING. I THEN GOT OFF ON AN EXIT THINKING I NEEDED POWER STEERING FLUID STOP AT AN ORILEYS STORE AND BOUGHT SOME TO... Read more
Incident date: Jun 16, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT STATED THAT THE VEHICLE'S UNDERCARRIAGE WAS COATED WITH A SEALANT; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFI... Read more
Incident date: Jun 17, 2016
THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS AS WE SHOULD ... Read more
Incident date: Jun 17, 2016
THE VEHICLE WHEN ACCELERATING LETS EXHAUST AND CARBON MONOXIDE INTO CAR INTERIOR. TOOK THE SUV TO DEALER AND HAS BEEN WORKED ON SEVERAL TIMES WITH NO FIX. FORD MOTOR COMPANY FIELD ENGINEER WAS UNABLE TO FINE AND RECOMMEND A REPAIR. ASKED FORD TO REPURCHASE VEHICLE BUT THEY REFUSED SAYING ITS NORM FOR THE SUV. THEY DID NOT GIVE ANY REGULATIONS OR ANYTHING THAT WOULD SUPPORT THIS AS WE SHOULD ... Read more
Incident date: Jun 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING 30 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE MIGHT BE A FAILURE WITH THE AIR BAG MODULE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Incident date: Aug 31, 2016
WHEN ACCELERATING THE VEHICLE HESITATES ,MAKES A LOUD CLUNKING NOISE AND WHINES LIKE THE GEAR IS STUCK SHIFTS VERY HARD WHICH CAUSES THE THE VEHICLE TO LOSE POWER CAUSING SPEED TO GO TO A CRAWL, WHICH IS VERY VERY DANGEROUS IN ANY TRAFFIC ESPECIALLY, WHEN I M ON THE HIGHWAY AND IN INTERSTATE TRAFFIC. THIS HAPPENS VERY FREQUENTLY.