Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Nov 26, 2016
TRAVELING N ON 95 JUST BEYOND RICHMOND VA ON 11/26/16 TRAFFIC CAME TO A STOP AND I WAS ATTENTIVE AND RECOGNIZED THE NEED TO BRAKE QUICKLY. THE CAR INITIALLY SLOWED BUT DID NOT RESPOND FURTHER TO APPLYING BRAKES. I REAR ENDED A JEEP GRAND CHEROKEE. MAJOR DAMAGE TO MY CAR - MINIMAL TO THE JEEP. AIRBAGS DID NOT DEPLOY. I AM STILL CONFUSED BY WHAT HAPPENED - I HAD TIME TO STOP THE VEHICLE BUT IT DID... Read more
Crash
Incident date: Nov 26, 2016
TRAVELING N ON 95 JUST BEYOND RICHMOND VA ON 11/26/16 TRAFFIC CAME TO A STOP AND I WAS ATTENTIVE AND RECOGNIZED THE NEED TO BRAKE QUICKLY. THE CAR INITIALLY SLOWED BUT DID NOT RESPOND FURTHER TO APPLYING BRAKES. I REAR ENDED A JEEP GRAND CHEROKEE. MAJOR DAMAGE TO MY CAR - MINIMAL TO THE JEEP. AIRBAGS DID NOT DEPLOY. I AM STILL CONFUSED BY WHAT HAPPENED - I HAD TIME TO STOP THE VEHICLE BUT IT DID... Read more
Crash
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHED AND REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Incident date: Nov 27, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE VEHICLE'S HEATED SEATS OVERHEATED, WHICH CAUSED THE SEATS TO BECOME UNUSABLE. THE CONTACT SMELLED SMOKE WHEN THE SEATS OVERHEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
Fire
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIS... Read more
Incident date: Feb 1, 2015
PURCHASED THE VEHICLE IN JANUARY 2015 WITH 23,000 MILES ON IT. HAVE HAD CONSISTENT ISSUES WITH THE LOW TIRE PRESSURE LIGHT COMING ON. APPARENTLY THE CHROME RIMS FLAKE AND CAUSE AND AIR LEAKAGE TO OCCUR. I HAVE HAD SEVERAL TIRE PLACES "FIX" THE ISSUE TO NO AVAIL. THE FIRST COMPANY FOUND A HAIRLINE CRACK ON THE INTERIOR OF THE RIM SO I THOUGHT THAT WAS THE ISSUE AND REPLACED RIM. THE ISSUE CONTI... Read more
Incident date: Sep 15, 2015
I WAS GETTING ON A FREEWAY ON RAMP THAT TURNED NOT GOING MORE THAN MAYBE BETWEEN 30-35 MPH AND WHEN ALMOST GETTING READY TO MERG ON TO THE FREEWAY MY LOWER RIGHT BALL JOINT BROKE. CAUSING MY WHEEL TO TURN SIDE WAYS AND PUT A DENT IN THE FENDER. LATER AFTER BEING REPAIRED I SAW THERE WAS A RECALL FOR THIS, AND CONTACTED A DEALERSHIP AND THEY TOLD ME MY CAR WAS NOT PART OF THAT RECALL. BUT THE STUF... Read more
LINCOLN
MKZ HYBRID
(2013) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Nov 23, 2016
Incident date: Nov 11, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ HYBRID. WHILE DRIVING 15 MPH, THE REAR PASSENGER DOOR BECAME AJAR. THE CONTACT WAS UNABLE TO LATCH THE DOOR. THE DEALER DIAGNOSED THAT THE DOOR LATCH MECHANISM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Incident date: Nov 2, 2016
ENGINE SURGED CAUSING VEHICLE TO PROPEL FORWARD HITTING THE VEHICLE IN FRONT OF ME. THERE WAS SIGNIFICANT DAMAGE TO MY CAR AND LESS DAMAGE TO THE TRUCK THAT I HIT. I WAS IN A CARPOOL LINE AT MY CHILD'S SCHOOL WHERE IT IS NOT UNCOMMON FOR PEDESTRIANS TO WALK IN FRONT OF VEHICLES SITTING IN LINE. IF THIS HAD BEEN THE CASE THERE WOULD HAVE BEEN A SERIOUS INJURY/DEATH.
Crash
Incident date: Nov 2, 2016
ENGINE SURGED CAUSING VEHICLE TO PROPEL FORWARD HITTING THE VEHICLE IN FRONT OF ME. THERE WAS SIGNIFICANT DAMAGE TO MY CAR AND LESS DAMAGE TO THE TRUCK THAT I HIT. I WAS IN A CARPOOL LINE AT MY CHILD'S SCHOOL WHERE IT IS NOT UNCOMMON FOR PEDESTRIANS TO WALK IN FRONT OF VEHICLES SITTING IN LINE. IF THIS HAD BEEN THE CASE THERE WOULD HAVE BEEN A SERIOUS INJURY/DEATH.
Crash
LINCOLN
MKZ HYBRID
(2012) - ENGINE
Nov 19, 2016
Incident date: Nov 18, 2016
DRIVING ON INTERSTATE AT 70 MPH IN HEAVY TRAFFIC WITH CRUISE CONTROL ENGAGED. POWER CUT OUT AND CAR SLOWED DOWN RAPIDLY. THROTTLE PEDAL WAS INOPERATIVE WITH TOTAL LOSS OF POWER. COASTED TO SIDE OF ROAD WHILE DODGING SEMI-TRUCKS. SHUT CAR OFF AND POWER RESET. WAS ABLE TO CONTINUE TO DESTINATION. THE CAR LOST POWER PREVIOUSLY, 09/13/16, WHILE DRIVING IN TOWN, BUT AT THE LOWER SPEED IT WAS NOT... Read more
Incident date: Nov 18, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Oct 24, 2016
DURING A 100K MILE TUNE UP, I ATTEMPTED TO CHANGE SPARK PLUGS. OUT OF 3 PLUGS, 2 BROKE OFF IN ENGINE BLOCK. THE TRUCK WAS THEN TAKEN TO A MECHANIC WHO BROKE OFF 3 MORE. THEY TOLD ME THAT FORD IS VERY AWARE OF THE PROBLEM AND WOULD NOT DO ANYTHING ABOUT IT. IT COST ME $800 TO HAVE SPARK PLUGS REMOVED. NOW IT APPEARS THAT A PART OF THE OLD PLUG BROKE OFF INTO THE CYLINDER HEAD, NOT REMOVED BY O... Read more
Incident date: Nov 17, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Nov 16, 2016
DRIVER SIDE DOOR AJAR SENSOR COMES ON FREQUENTLY. INTERIOR LIGHT STAYS ON WHEN THIS HAPPENS, MAKING IT DIFFICULT TO DRIVE AT NIGHT. SOMETIMES IT CAUSES THE ALARM TO GO OFF DURING THE NIGHT, WHICH IS AGGRIVATING. SUCH A NICE CAR BUT THIS IS AN EMBARRASSING PROBLEM. I JUST BOUGHT THIS CAR USED BUT THE OWNER SAID SHE HAS HAD THIS PROBLEM SEVERAL TIMES BEFORE.
Incident date: Nov 15, 2016
"TAKATA RECALL" AIRBAGS HAVE NOT BEEN REPLACED - I AM AFRAID TO DRIVE THE CAR AND I USE MY VEHICLE TO TRANSPORT GRANDCHILDREN! THIS IS VERY FRIGHTENING TO ME! PLEASE CORRECT AS SOON AS POSSIBLE OR GIVE ME A RENTAL VEHICLE!
Incident date: Sep 30, 2016
THE FRONT DRIVERS DOOR WILL NO LONGER OPEN FROM THE INSIDE. THIS STARTED ON SEPTEMBER 30, 2016 WHILE I WAS ON A ROAD TRIP. I THOUGHT MAYBE IT WAS A FUSE OR ELECTRICAL PROBLEM. I STARTED ROLLING THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE. WE WENT TO THE FORD DEALERSHIP AND WAS TOLD THE PART WAS BACK ORDERED BY MORE THAN 700 PARTS. IF WE HOLD TWO PARTS OF THE HANDLE AT THE SAME TIME WE C... Read more
Incident date: Oct 13, 2016
THIS VEHICLE HAS BEEN IN SERVICE 14 TIMES IN 16 MONTHS FOR VARIOUS INTERMITTENT ELECTRICAL AND SENSOR PROBLEMS. IT WAS PURCHASED NEW IN JUNE 2015 AND CURRENTLY HAS 14K MILES. IT HAS SEVERAL MAJOR ISSUES BUT THE TWO SAFETY RISKS ARE: 1) THE DRIVER SEAT IS SUPPOSED TO AUTOMATICALLY RECLINE AND THE STEERING WHEEL ADJUSTS UPWARD TO ALLOW THE DRIVER TO EXIT THE VEHICLE WHEN THE IGNITION IS TURNED OFF. ... Read more
Incident date: Oct 13, 2016
THIS VEHICLE HAS BEEN IN SERVICE 14 TIMES IN 16 MONTHS FOR VARIOUS INTERMITTENT ELECTRICAL AND SENSOR PROBLEMS. IT WAS PURCHASED NEW IN JUNE 2015 AND CURRENTLY HAS 14K MILES. IT HAS SEVERAL MAJOR ISSUES BUT THE TWO SAFETY RISKS ARE: 1) THE DRIVER SEAT IS SUPPOSED TO AUTOMATICALLY RECLINE AND THE STEERING WHEEL ADJUSTS UPWARD TO ALLOW THE DRIVER TO EXIT THE VEHICLE WHEN THE IGNITION IS TURNED OFF. ... Read more
Incident date: Oct 13, 2016
THIS VEHICLE HAS BEEN IN SERVICE 14 TIMES IN 16 MONTHS FOR VARIOUS INTERMITTENT ELECTRICAL AND SENSOR PROBLEMS. IT WAS PURCHASED NEW IN JUNE 2015 AND CURRENTLY HAS 14K MILES. IT HAS SEVERAL MAJOR ISSUES BUT THE TWO SAFETY RISKS ARE: 1) THE DRIVER SEAT IS SUPPOSED TO AUTOMATICALLY RECLINE AND THE STEERING WHEEL ADJUSTS UPWARD TO ALLOW THE DRIVER TO EXIT THE VEHICLE WHEN THE IGNITION IS TURNED OFF. ... Read more
Incident date: Nov 10, 2016
TAKATA RECALL THE RECALL IS DUE TO A DANGEROUS AND DEADLY FAILURE. THE FAILURE CAUSES SHRAPNEL TO IMPALE THE PASSENGERS, CAUSING DEATH. WHY HAVE I NOT BEEN INSTRUCTED TO STOP DRIVING? WHY IS A LOANER CAR NOT BEEN MADE AVAILABLE? WHY ARE THEY ALLOWED TO WAIT UNTIL 2017 TO MAKE THE PART AVAILABLE?
Incident date: Jul 22, 2016
TAKATA RECALL LINCOLN HAS NO FIX AVAILABLE. I ASKED FOR LOANER/ALTERNATE CAR USE REIMBURSEMENT IN ACCORDANCE WITH MY WARRANTY ($35 /DAY CAR IS UNUSABLE SINCE JULY-22-2016 LETTER. LINCOLN REFUSED ANY ACCOMODATION WHATSOEVER.
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: May 16, 2009
TAKATA RECALL. IN THE MONTH OF JULY 2016 I RECEIVED A LETTER FROM THE LINCOLN MOTOR COMPANY, DATED JULY 2016 STATING "WHEN PARTS BECOME AVAILABLE FOR SAFETY RECALL 16S26, THE LINCOLN MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER TO HAVE THE PASSENGER FRONTAL AIRBAG INFLATOR REPLACED." TWO PHONE CALLS TO DEALER ON 8/8/16 REGARDING THIS MATTER HAVE NOT BE... Read more
Incident date: Nov 4, 2016
I WAS ON A CITY STREET MAKING A LEFT TURN WHEN I WAS HIT BY A BARRELING CAR AFTER HE HIT ME ONCE THEN HE BACKED UP AND HIT ME AGAIN TO PUSH ME OUT OF THE WAY HE TOOK OFF THEN MY CAR ACCELERATED GOING UP CURBS THE STEERING AN BRAKES DID NOT WORK IT TOOK TWO OF US TO AVOID A BRICK WALL AFTER PULLING THE EMERGENCY BRAKE TWICE IT FINALLY STOPPED WITH A BANG
Crash
Incident date: Nov 4, 2016
I WAS ON A CITY STREET MAKING A LEFT TURN WHEN I WAS HIT BY A BARRELING CAR AFTER HE HIT ME ONCE THEN HE BACKED UP AND HIT ME AGAIN TO PUSH ME OUT OF THE WAY HE TOOK OFF THEN MY CAR ACCELERATED GOING UP CURBS THE STEERING AN BRAKES DID NOT WORK IT TOOK TWO OF US TO AVOID A BRICK WALL AFTER PULLING THE EMERGENCY BRAKE TWICE IT FINALLY STOPPED WITH A BANG
Crash
Incident date: Nov 4, 2016
I WAS ON A CITY STREET MAKING A LEFT TURN WHEN I WAS HIT BY A BARRELING CAR AFTER HE HIT ME ONCE THEN HE BACKED UP AND HIT ME AGAIN TO PUSH ME OUT OF THE WAY HE TOOK OFF THEN MY CAR ACCELERATED GOING UP CURBS THE STEERING AN BRAKES DID NOT WORK IT TOOK TWO OF US TO AVOID A BRICK WALL AFTER PULLING THE EMERGENCY BRAKE TWICE IT FINALLY STOPPED WITH A BANG
Crash
Incident date: Oct 26, 2016
I LOST ALL STEERING CONTROL WHILE DRIVING AND WITHIN ONE MINUTE OF THE CHECK STEERING LIGHT ILLUMINATING. I WAS IN THE ROAD AND COULD NOT EVEN STEER TO GET TO THE SIDE OF THE ROAD. I REPORTED THIS EXTREMELY DANGEROUS CONDITION TO LINCOLN BUT GOT NO HELPFUL RESPONSE AND HAD TO PAY THE FULL BILL OF NEARLY 2000 TO MAKE THE CAR DRIVABLE AGAIN. I LIVE IN NEW YORK AND THIS HAPPENED IN OHIO
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jul 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Nov 7, 2016
TAKATA RECALL - I WAS NOTIFIED BY FORD MOTOR COMPANY (POSTMARKED 22 JULY 2016) THAT MY LINCOLN MKX IS INVOLVED IN THE RECALL, BUT THERE HAS BEEN NO OTHER CONTACT FROM THEM OR AN AUTHORIZED DEALER. INASMUCH AS THIS IS A SAFETY RECALL, SHOULD THERE NOT BE FURTHER WORK PERFORMED ALREADY?
Incident date: Nov 7, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AV... Read more
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Nov 1, 2016
TL* TAKATA AIR BAGS. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. WHILE PULLING OUT OF A PARKING LOT AT 20 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND THE DRIVER SIDE DOOR OPEN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 68,000.
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE DOORS FAILED TO LATCH PEROPERLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A RE... Read more
Incident date: Oct 29, 2016
DRIVING HOME FROM A SHOPPING AND NEAR HOME WE HEARD TWO VERY LOUD BANG NOISES. THE PASSENGER SIDE OF THE CAR LOWERED TO THE ROAD. I WAS NEAR MY DRIVEWAY, AND I DROVE IT INTO THE YARD. THERE IT HAS SAT WITH ONE SIDE MUCH LOWER THAN THE OTHER. *TR
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V382000 (AIR BAGS). THE PARTS WERE UNAVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE DUE TO POSSIBLE AIR BAG DEPLOYMENT. THE CONTACT RESIDED IN A HOT CLIMA... Read more
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE DRIVING 20 MPH, AN ABNORMAL SOUND EMITTED FROM THE VEHICLE AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE BRAKES AND STEERING BECAME INOPERABLE. THE VEHICLE EVENTUALLY STOPPED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE DRIVING 20 MPH, AN ABNORMAL SOUND EMITTED FROM THE VEHICLE AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE BRAKES AND STEERING BECAME INOPERABLE. THE VEHICLE EVENTUALLY STOPPED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more