Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 7, 2016
THE CAR HAS STALLED 6 OR 7 TIMES WHEN ATTEMPTING TO PARK. THE DEALERSHIP SEEMS TO HAVE FIXED THAT PROBLEM. A MORE SERIOUS PROBLEM OCCURRED ON JUNE 7 WHILE WE WERE ON VACATION IN NEW ORLEANS LA. DRIVING DOWN A BUSY STREET, I SLOWED FOR TRAFFIC AND THE ENGINE QUIT. I WAS ABLE TO MOVE TO THE RIGHT AND AVOID AN ACCIDENT. RESTARTED CAR AND CONTINUED DRIVING. AS YOU MAY EXPECT, MY WIFE IS VERY CONCER... Read more
Incident date: Jun 15, 2016
MY CAR HAS 69,129 MILES ON IT AND I JUST HAD TO HAVE THE BRAKE BOOSTER REPLACED FOR THE THIRD TIME.
Incident date: Nov 29, 2015
COMING HOME FROM A TRIP ENGINE STARTED TO MISFIRE. COME TO FIND OUT THE # 3 SPARK PLUS EXPLODED DESTROYING THE COIL AND AND THREADS HOLDING THE SPARK PLUG IN. CAUSING THE NEED TO RE TAP THE THREADS.
Incident date: Jun 15, 2016
CAR COMPLETE STALLS AND SAYS "RUN POWER ACTIVE". VERY UNSAFE SITUATION. CAR WAS NOT ABLE TO BE MOVED. WAS NOT ABLE TO BE STARTED AGAIN FOR OVER A MINUTE
Incident date: Jun 15, 2016
CAR COMPLETE STALLS AND SAYS "RUN POWER ACTIVE". VERY UNSAFE SITUATION. CAR WAS NOT ABLE TO BE MOVED. WAS NOT ABLE TO BE STARTED AGAIN FOR OVER A MINUTE
Incident date: May 1, 2016
AIRBAG LIGHT ON DASH CAME ON WHILE DRIVING. SHOP ESTIMATE IS APPROXIMATELY $1300 TO REPLACE BOTH DRIVER AND PASSENGER SEAT BELT TENSIONERS. CAR HAS ONLY 77,000 MILES ON IT AND GARAGE KEPT SINCE HAVE HAD IT IN THE FAMILY FOR THE PAST 50,000 MILES.
Incident date: Apr 11, 2013
2002 LINCOLN LS , AIR BAG WARNING LIGHT CONTINUES TO STAY ON. AFRAID TO DRIVE CAR FOR FEAR OF AIR BAG NOT WORKING IN CASE OF AN ACCIDENT. THIS LINCOLN LS MILEAGE IS 73,503
Incident date: Jun 10, 2016
WHILE DRIVING ON A TOLLWAY AT APPROXIMATELY 65-70 MPH, WE SUDDENLY LOST ALL ENGINE POWER, AND WERE UNABLE TO SPEED UP TO OUR EXIT. ENOUGH POWER WAS GENERATED TO ALLOW US TO EXIT THE TOLLWAY. WE WERE EXTREMELY LUCKY THAT NO CARS WERE FOLLOWING US, AND THANKS TO GOD NO TRUCKS WERE ON EITHER SIDE OF OUR CAR WHEN THIS OCCURRED. WE WERE ABLE TO SLOWLY REACH OUR DESTINATION. THE CAR IS NOW AT A REPAIR... Read more
Incident date: Jun 6, 2016
LIFT GATE MALFUNCTION. WHILE UNLOADING MY GROCERIES THE LIFT GATE SLAMMED DOWN ON MY HEAD. THERE WAS NO WARNING BEEP. SUSTAINED A CUT TO MY FACE. THIS IS A SAFETY RISK. I TOOK A VIDEO OF THE LIFT GATE MALFUNCTION AFTER THE INCIDENT.
1 injured
Incident date: Nov 6, 2015
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
Incident date: Nov 6, 2015
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
Incident date: Nov 6, 2015
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
Incident date: May 17, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING A FAILURE ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE UPPER INTERMEDIATE SHAFT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 120,000... Read more
Incident date: May 6, 2016
TAKATA RECALL ? MY WIFE AND FRIEND DRIVING 30 MPH IN NO TRAFFIC, AND THE DRIVERS SEAT AIR BAG DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE. SHE SAID IT SOUNDED LIKE A GUN SHOT AND THE YELLOW BAG CAME OUT OF THE DRIVERS SEAT. DRIVING STRAIGHT AHEAD ON A COUNTRY ROAD.
Incident date: Feb 22, 2016
TL* THE CONTACT OWNED A 2000 LINCOLN LS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE UNEXPECTEDLY SWERVED OFF THE ROAD AND CRASHED INTO AN IRON FENCE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THE FRONT PASSENGER SEAT WAS UNOCCUPIED, BUT THE AIR BAG DEPLOYED. THE DRIVER WAS FATALLY INJURED. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A SALVAGE FACILITY. A PO... Read more
Crash
1 injured
1 deaths
Incident date: Jun 1, 2016
LINCOLN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM MALFUNCTION, SEVERAL PASSENGERS AND SUITCASES IN VEHICLE EXCESSES CARGO WEIGHT REQUIREMENT, NO POWER REAR HATCH, AS THE CONSUMER MUST USE HIS HAND AND PULL IT DOWN QUICKLY, RADIO GOES OUT INTERMITTENTLY AND GLOVE BOX CLOSURE ISSUES. *SMD
Incident date: Jun 1, 2016
LINCOLN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM MALFUNCTION, SEVERAL PASSENGERS AND SUITCASES IN VEHICLE EXCESSES CARGO WEIGHT REQUIREMENT, NO POWER REAR HATCH, AS THE CONSUMER MUST USE HIS HAND AND PULL IT DOWN QUICKLY, RADIO GOES OUT INTERMITTENTLY AND GLOVE BOX CLOSURE ISSUES. *SMD
Incident date: Jun 1, 2016
LINCOLN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM MALFUNCTION, SEVERAL PASSENGERS AND SUITCASES IN VEHICLE EXCESSES CARGO WEIGHT REQUIREMENT, NO POWER REAR HATCH, AS THE CONSUMER MUST USE HIS HAND AND PULL IT DOWN QUICKLY, RADIO GOES OUT INTERMITTENTLY AND GLOVE BOX CLOSURE ISSUES. *SMD
Incident date: Jun 1, 2016
LINCOLN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM MALFUNCTION, SEVERAL PASSENGERS AND SUITCASES IN VEHICLE EXCESSES CARGO WEIGHT REQUIREMENT, NO POWER REAR HATCH, AS THE CONSUMER MUST USE HIS HAND AND PULL IT DOWN QUICKLY, RADIO GOES OUT INTERMITTENTLY AND GLOVE BOX CLOSURE ISSUES. *SMD
Incident date: May 27, 2016
SUDDEN LOSS OF STEERING ASSIST. MESSAGES APPEARED TO "SERVICE ADVANCETRACK" AND "SERVICE STEERING". TWO INCIDENCES WITHIN 3 DAYS. BOTH TIMES THE VEHICLE WAS IN MOTION, ONCE ON AN EXIT RAMP AND ONCE ON A STATE HIGHWAY. NEAR LOSS OF CONTROL DUE TO THE EXTREMELY DIFFICULT MANUAL STEERING MODE THAT RESULTED. VERY UNNERVING AND DANGEROUS TO SUDDENLY LOSE STEERING WHILE ON THE HIGHWAY. FORTUNATELY I W... Read more
Incident date: May 8, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ROOF LEAKED WATER ONTO THE DRIVER SIDE WINDOW POST AND THEN TRAVELED TO THE DASHBOARD AREA. THE WATER CAUSED ELECTRICAL ISSUES. IN ADDITION, THE FRONT DRIVER SIDE EXTERIOR POWER DOOR LOCK COULD ONLY BE ACCESSED MANUALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE... Read more
Incident date: May 8, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ROOF LEAKED WATER ONTO THE DRIVER SIDE WINDOW POST AND THEN TRAVELED TO THE DASHBOARD AREA. THE WATER CAUSED ELECTRICAL ISSUES. IN ADDITION, THE FRONT DRIVER SIDE EXTERIOR POWER DOOR LOCK COULD ONLY BE ACCESSED MANUALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE... Read more
Incident date: May 8, 2012
TL* THE CONTACT OWNS A 1999 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE ROOF LEAKED WATER ONTO THE DRIVER SIDE WINDOW POST AND THEN TRAVELED TO THE DASHBOARD AREA. THE WATER CAUSED ELECTRICAL ISSUES. IN ADDITION, THE FRONT DRIVER SIDE EXTERIOR POWER DOOR LOCK COULD ONLY BE ACCESSED MANUALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE... Read more
Incident date: Jul 30, 2013
I HAVE OWNED MY LINCOLN MKZ FOR 3 YEARS. ALMOST IMMEDIATELY AFTER I PURCHASED THE CAR THE CHROME ON THE WHEELS BEGAN TO PEEL. SHORTLY AFTER THE PEALING BEGAN THE RIMS DEVELOPED A SMALL LOSS OF AIR DUE TO THE CORRODING WHEELS REQUIRING ME TO CHECK THE TIRE PRESSURE AT LEAST ONCE A WEEK AND FILL AT LEAST TWO TIRES WITH AIR EVERY WEEK TO ACHIEVE A SAFE LEVEL OF OPERATION. THE DEALER WILL DO NOTHING T... Read more
Incident date: May 22, 2016
TL* THE CONTACT OWNS A 1994 LINCOLN TOWN CAR. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED AN ODOR OF BURNING RUBBER AND PLASTIC. THE VEHICLE BECAME ENGULFED WITH SMOKE AND FLAMES. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE BURNED BODY ON THE HOOD OF THE VEHICLE WAS ABOVE THE MASTER CYLINDER. NO REPORT WAS FILED. THE CONTACT FOUN... Read more
Fire
Incident date: May 23, 2016
I PUT THE CAR IN REVERSE TO BACKUP. THEN, WITH MY FOOT ON THE BRAKE, I PLACE THE CAR INTO DRIVE GOES FORWARD. IT CONTINUES FORWARD FOR ABOUT A CAR LENGTH BEFORE IT STOPS. THE CAR HAS DONE THIS ON SEVERAL OCCASIONS. I FEAR FOR MY LIFE.
Incident date: May 23, 2016
I PUT THE CAR IN REVERSE TO BACKUP. THEN, WITH MY FOOT ON THE BRAKE, I PLACE THE CAR INTO DRIVE GOES FORWARD. IT CONTINUES FORWARD FOR ABOUT A CAR LENGTH BEFORE IT STOPS. THE CAR HAS DONE THIS ON SEVERAL OCCASIONS. I FEAR FOR MY LIFE.
Incident date: May 1, 2016
"TAKATA RECALL"MY COMPLAIN WAS FILED HERE ALREADY 2 WEEKS AGO AND NOBODY HAVEN'T CALL ME YET BROUGHT THE 2010 LINCOLN TO FORD DEALERSHIP AND YES THE ISSUE WAS THE POWER STEERING WAS OFF AND PAY FOR DIAGNOSE $160 AND AFTER THAT THEY SAID THEY CAN'T REPROGRAM BECAUSE OF NO CODE FOUND AND WILL HAVE TO PAY $2800 FOR THE REPAIRS NOT MY FAULT THAT THIS VEHICLE WAS DEFECTED AND CAME FROM CANADA I AM THE ... Read more
Incident date: Mar 15, 2015
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BALL JOINT WAS LOOSEN CAUSING THE CONTACT TO LOOSE CONTROL OF THE STEERING. IN ADDITION, THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE MONTHS LATER ... Read more
Incident date: Mar 15, 2015
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BALL JOINT WAS LOOSEN CAUSING THE CONTACT TO LOOSE CONTROL OF THE STEERING. IN ADDITION, THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE MONTHS LATER ... Read more
Incident date: Dec 19, 2015
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 58,000.
Incident date: May 19, 2016
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 60 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKES ALSO FAILED TO SLOW DOWN THE VEHICLE. THE CONTACT HAD TO TURN OFF THE VEHICLE IN ORDER TO SLOW DOWN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: May 19, 2016
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING 60 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKES ALSO FAILED TO SLOW DOWN THE VEHICLE. THE CONTACT HAD TO TURN OFF THE VEHICLE IN ORDER TO SLOW DOWN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Mar 18, 2016
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE REAR MIDDLE ROW CENTER SEAT BELT INDEPENDENTLY UNLATCHED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,569.
Incident date: Jun 15, 2015
PLEASE PASS SAFETY REGULATIONS FOR KEYLESS IGNITIONS. BOTH MY PARENTS DIED FROM THIS, YOU HAD THE CHANCE IN 2011 TO DO IT AND 6 MORE PEOPLE HAVE DIED IN THIS MANNER.
2 deaths
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO VIBRATE AND AN UNKNOWN CLICKING SOUND WAS HEARD FROM THE PASSENGER SIDE WHEEL WHEN MAKING A TURN. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BALL JOINTS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT I... Read more
Incident date: May 13, 2016
UPDATE TO LAST COMPLAINT: THE PASSENGER SIDE HID HEADLIGHT HAS FAILED, NO REPLACEMENT EXCEPT $1000 CONVERSION KIT. HAVE TO DRIVE WITH ONLY "BRIGHTS" ON FROM NOW ON. DANGER TO MYSELF AND THOSE I'M PASSING, PLUS IF THE "BRIGHTS" AREN'T ON, THEN I HAVE NO HEADLIGHTS AND COULD GET PULLED OVER. PASSENGER SIDE BALL JOINT/CONTROL ARM BROKE WHILE DRIVING AND TIRE FELL OFF WHILE DRIVING IN PARKING LOT AT W... Read more
Incident date: May 13, 2016
UPDATE TO LAST COMPLAINT: THE PASSENGER SIDE HID HEADLIGHT HAS FAILED, NO REPLACEMENT EXCEPT $1000 CONVERSION KIT. HAVE TO DRIVE WITH ONLY "BRIGHTS" ON FROM NOW ON. DANGER TO MYSELF AND THOSE I'M PASSING, PLUS IF THE "BRIGHTS" AREN'T ON, THEN I HAVE NO HEADLIGHTS AND COULD GET PULLED OVER. PASSENGER SIDE BALL JOINT/CONTROL ARM BROKE WHILE DRIVING AND TIRE FELL OFF WHILE DRIVING IN PARKING LOT AT W... Read more
Incident date: May 13, 2016
UPDATE TO LAST COMPLAINT: THE PASSENGER SIDE HID HEADLIGHT HAS FAILED, NO REPLACEMENT EXCEPT $1000 CONVERSION KIT. HAVE TO DRIVE WITH ONLY "BRIGHTS" ON FROM NOW ON. DANGER TO MYSELF AND THOSE I'M PASSING, PLUS IF THE "BRIGHTS" AREN'T ON, THEN I HAVE NO HEADLIGHTS AND COULD GET PULLED OVER. PASSENGER SIDE BALL JOINT/CONTROL ARM BROKE WHILE DRIVING AND TIRE FELL OFF WHILE DRIVING IN PARKING LOT AT W... Read more
Incident date: May 15, 2016
THE DASH LIGHT TELLS US THE PASSENGER DOOR IS AJAR ALL THE TIME (WHILE DRIVING AND PARKED) AND SOMETIMES IT SHOWS THE DRIVER DOOR IS AJAR WHEN, IN FACT, THE DOORS ARE SHUT. THE DASH LIGHTS AND EXTERIOR REAR VIEW MIRROR LIGHTS STAY LIT A LONG TIME AFTER THE CAR IS PARKED AND THE LIGHTS ARE TURNED OFF. THE HORN (ALARM) WILL START HONKING IN THE MIDDLE OF THE NIGHT OR WHEN IT SITS IN A PARKING LOT FO... Read more
Incident date: May 15, 2016
THE DASH LIGHT TELLS US THE PASSENGER DOOR IS AJAR ALL THE TIME (WHILE DRIVING AND PARKED) AND SOMETIMES IT SHOWS THE DRIVER DOOR IS AJAR WHEN, IN FACT, THE DOORS ARE SHUT. THE DASH LIGHTS AND EXTERIOR REAR VIEW MIRROR LIGHTS STAY LIT A LONG TIME AFTER THE CAR IS PARKED AND THE LIGHTS ARE TURNED OFF. THE HORN (ALARM) WILL START HONKING IN THE MIDDLE OF THE NIGHT OR WHEN IT SITS IN A PARKING LOT FO... Read more
Incident date: Jan 1, 2016
SINCE THE PURCHASE OF THE VECHILE I HAVE NOTHING BUT PROBLEMS MY ENGINE KEPT LEAKING OUT COOLANT CAUSING THE VECHILE TO OVERHEAT FOUND OUT IT WAS THE WATER PUMP WHIC IS LOCATED IN THE ENGINE WHIC RACKS UP THOUSANDS OF DOLLARS IN LABOR SINCE THE PURCHASE OF THE VECHILE I HAVE HAD NOTHING BUT PROBLEMS WITH THIS AUTOMOBILE THE DEALER DOSNT WANT TO HELP ME SUGGESTED I REPLACE THE WATER PUMP OR ENGINE ... Read more
Incident date: Jan 1, 2016
SINCE THE PURCHASE OF THE VECHILE I HAVE NOTHING BUT PROBLEMS MY ENGINE KEPT LEAKING OUT COOLANT CAUSING THE VECHILE TO OVERHEAT FOUND OUT IT WAS THE WATER PUMP WHIC IS LOCATED IN THE ENGINE WHIC RACKS UP THOUSANDS OF DOLLARS IN LABOR SINCE THE PURCHASE OF THE VECHILE I HAVE HAD NOTHING BUT PROBLEMS WITH THIS AUTOMOBILE THE DEALER DOSNT WANT TO HELP ME SUGGESTED I REPLACE THE WATER PUMP OR ENGINE ... Read more
Incident date: May 4, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. IN ADDITION, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON INSPECTION, THE CONTACT NOTICED THAT THE WATER PUMP FRACTURED AND SPILLED WATER INTO THE ENGINE. THE CONTACT STATED THAT "CAR OVERHEATING" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE CHECK EN... Read more
Fire
Incident date: May 9, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING 5 MPH, THE POWER STEERING FAILED. PRIOR TO THE FAILURE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIG... Read more
Incident date: May 6, 2016
FOLLOW UP ON INITIAL COMPLAINT; I CAUGHT 1 BEFORE A BLOW OUT. 3 MORE TO GO. LAWYERS WON'T HANDLE IT, BECAUSE IT DIDN'T DO ANY INJURY OR KILL ME. NHTSA IT A WASTE OF TAXPAYERS MONEY. I HAVE TO GO BACK TO SCHOOL TO LEARN THIS NEW GENERATION. OR IS THERE A BETTER COUNTRY TO MOVE TO.
Incident date: Jul 13, 2013
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BY THE DEALER HOWEVER, THE CONTACT STATED THAT HE REPAIRED THE VEHICLE INDE... Read more
Incident date: Jun 15, 2013
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 30 MPH, STEAM EMITTED FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE CONTACT STATED THAT AN AFTER MARKET INTAKE MANIFOLD WAS REPLACED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAI... Read more
Incident date: Jan 24, 2016
SUSPENSION IS MAKING NOISES, AND THE RUNNING BOARD IS RUSTY AND BOLTS CAME OUT OR BROKE OFF, AND THERE IS A CRACK IN IT, HAD I NOT BEEN HOLDING ON WHEN I GOT OUT OF CAR I WOULD HAVE FALLING. I HAD IT CHECK AND THE OTHER SIDE IS RUSTY ALSO AND ABOUT TO COME OFF.
Incident date: Jan 24, 2016
SUSPENSION IS MAKING NOISES, AND THE RUNNING BOARD IS RUSTY AND BOLTS CAME OUT OR BROKE OFF, AND THERE IS A CRACK IN IT, HAD I NOT BEEN HOLDING ON WHEN I GOT OUT OF CAR I WOULD HAVE FALLING. I HAD IT CHECK AND THE OTHER SIDE IS RUSTY ALSO AND ABOUT TO COME OFF.