Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Dec 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 3, 2016
2016 LINCOLN MKX - FWD- LOSES BALANCE WHEN ACCELERATED. ITS WOBBLES/ SWIRLS WHEN STEPPED ON THE GAS ON A CITY STREET OR ON A HIGHWAY. WHEN WE BROUGHT THE CAR IN, LINCOLN DEALERSHIP SERVICES FOREMAN, ADVISER AND DIRECTOR CLAIMED ITS THEIR MKX FWD NORMAL CHARACTERISTICS. THE DEALERSHIP DID NOT DISCLOSE THIS DEFECTIVE DESIGN AT THE TIME OF PURCHASING. THERE ARE NO FIXES, AND THE MKX AWD DOES NOT... Read more
Incident date: Dec 3, 2016
2016 LINCOLN MKX - FWD- LOSES BALANCE WHEN ACCELERATED. ITS WOBBLES/ SWIRLS WHEN STEPPED ON THE GAS ON A CITY STREET OR ON A HIGHWAY. WHEN WE BROUGHT THE CAR IN, LINCOLN DEALERSHIP SERVICES FOREMAN, ADVISER AND DIRECTOR CLAIMED ITS THEIR MKX FWD NORMAL CHARACTERISTICS. THE DEALERSHIP DID NOT DISCLOSE THIS DEFECTIVE DESIGN AT THE TIME OF PURCHASING. THERE ARE NO FIXES, AND THE MKX AWD DOES NOT... Read more
Incident date: Dec 3, 2016
2016 LINCOLN MKX - FWD- LOSES BALANCE WHEN ACCELERATED. ITS WOBBLES/ SWIRLS WHEN STEPPED ON THE GAS ON A CITY STREET OR ON A HIGHWAY. WHEN WE BROUGHT THE CAR IN, LINCOLN DEALERSHIP SERVICES FOREMAN, ADVISER AND DIRECTOR CLAIMED ITS THEIR MKX FWD NORMAL CHARACTERISTICS. THE DEALERSHIP DID NOT DISCLOSE THIS DEFECTIVE DESIGN AT THE TIME OF PURCHASING. THERE ARE NO FIXES, AND THE MKX AWD DOES NOT... Read more
Incident date: Jan 16, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT STATED THAT THERE WAS AN INCREASE IN HOW LONG IT TOOK THE VEHICLE TO FULLY STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,500. ....UPDATED 02/06/17 *BF *CN
Incident date: Nov 21, 2016
WHILE TRAVELING AT 45 MPH TRAFFIC SLOWS. I COME DOWN HARD ON BRAKE. ANTI-LOCK BRAKE ACTIVATES, PEDDLE GOES SOFT AND CATCHES JUST ABOVE FLOOR. PEDDLE DOSE NOT RETURN TO NORMAL UNTIL CHECKED BY LOCAL MECHANIC AND HE RUNS A CHECK ON THE ANTI-LOCK BRAKE SYSTEM. HOURS LATER BRAKES ARE BACK TO NORMAL. THIS IS THE SECOND OCCURRENCE OF THE PROBLEM. THE MKZ IS A CLOSE RELATIVE OF THE FORD FUSION.
Incident date: Jul 1, 2016
"TAKATA RECALL" I HAVE RECEIVED THE RECALL PAPERS LIKE 7 MONTHS AGO AND I CANT GET ANY ANSWERS FROM ANYONE NOT EVEN A DEALERSHIP WILL GIVE ME ANSWERS ABOUT THIS AND WHY I CANT GET IT FIXED I DRIVE MY CAR EVERY DAY AND I AM IN THE FLORIDA HEAT ALSO I DON'T FEEL SAFE DRIVING THE CAR AND I HAVE NO CHOICE BUT TO DRIVE A DEATH TRAP. I WOULD LIKE ANSWERS AND WHY ITS TAKING ALMOST A YEAR FOR A AIR BA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Nov 23, 2016
TAKATA RECALL, NHTSA RECALL NO. 16V384, LINCOLN RECALL NO. 16S26 11-23-16, I TURNED STEERING WHEEL TO BEGIN TO PARK IN SHOPPING MALL GARAGE. DRIVER AIRBAG IMMEDIATELY DEPLOYED PRIOR TO IMPACT WHICH CAUSED ME TO HIT THE CONCRETE WALL AHEAD. THERE WERE NO OTHER PASSENGERS IN THE VEHICLE. RECALL NOTICE RECEIVED JULY 2016 ON PASSENGER AIRBAG. OBVIOUSLY, THERE IS A PROBLEM WITH THE DRIVER AIRBAG AL... Read more
Crash
1 injured
Incident date: Nov 23, 2016
TAKATA RECALL, NHTSA RECALL NO. 16V384, LINCOLN RECALL NO. 16S26 11-23-16, I TURNED STEERING WHEEL TO BEGIN TO PARK IN SHOPPING MALL GARAGE. DRIVER AIRBAG IMMEDIATELY DEPLOYED PRIOR TO IMPACT WHICH CAUSED ME TO HIT THE CONCRETE WALL AHEAD. THERE WERE NO OTHER PASSENGERS IN THE VEHICLE. RECALL NOTICE RECEIVED JULY 2016 ON PASSENGER AIRBAG. OBVIOUSLY, THERE IS A PROBLEM WITH THE DRIVER AIRBAG AL... Read more
Crash
1 injured
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ... Read more
Incident date: Jul 13, 2016
IN JULY 2016 I BOUGHT A NEW LINCOLN MKX WITH THE 2.7 ECO ENGINE. FROM DAY ONE I NOTICED FIBERGLASS PARTICLES ON THE REAR GLASS , AFTER 300 MILES IT WAS SO BAD I HAD TO WASH IT EVERY DAY , IT WAS ALSO IN SIDE ALL OVER THE INTERIOR. I HAD IT ON MY FACE AS WELL AS MY FAMILY. I CONTACTED LINCOLN AND THEY DENIED USING FIBERGLASS ON THEIR VEHICLES. LINCOLN TOLD ME TO TAKE IT TO MY DEALER AND I DID... Read more
Incident date: Dec 13, 2016
DRIVERS SEAT BELT BUCKLE INOP....WILL NOT HOLD THE BELT IN TH E LOCKED POSITION, THEREFORE, SEAT BELT ENABLED IN CASE OF ACCIDENT.
Incident date: Dec 20, 2016
MY AIRBAG LIGHT STAYS ON CONSTANTLY PASSENGER SIDE. THIS MAY CAUSE INJURY IF IN ACCIDENT I'VE REPLACES SEVERAL TIRES AND RECENTLY HAVE NEW ONES AND TIRE PRESSURE GOES COMPLETELY FLAT ON 2 BACK TIRES AND CONSTANTLY PUTTING AIR IN FRONT TIRES.. I RETURNED IT TO SERVICE STATION THAT INSTALLED TIRES AND HE SAID THE RIMS ARE SO CORRODED THAT'S WHY I'M LOSING AIR IN TIRES. THESE NEED REPLACED AND ARE... Read more
Incident date: Dec 20, 2016
MY AIRBAG LIGHT STAYS ON CONSTANTLY PASSENGER SIDE. THIS MAY CAUSE INJURY IF IN ACCIDENT I'VE REPLACES SEVERAL TIRES AND RECENTLY HAVE NEW ONES AND TIRE PRESSURE GOES COMPLETELY FLAT ON 2 BACK TIRES AND CONSTANTLY PUTTING AIR IN FRONT TIRES.. I RETURNED IT TO SERVICE STATION THAT INSTALLED TIRES AND HE SAID THE RIMS ARE SO CORRODED THAT'S WHY I'M LOSING AIR IN TIRES. THESE NEED REPLACED AND ARE... Read more
Incident date: Dec 20, 2016
MY AIRBAG LIGHT STAYS ON CONSTANTLY PASSENGER SIDE. THIS MAY CAUSE INJURY IF IN ACCIDENT I'VE REPLACES SEVERAL TIRES AND RECENTLY HAVE NEW ONES AND TIRE PRESSURE GOES COMPLETELY FLAT ON 2 BACK TIRES AND CONSTANTLY PUTTING AIR IN FRONT TIRES.. I RETURNED IT TO SERVICE STATION THAT INSTALLED TIRES AND HE SAID THE RIMS ARE SO CORRODED THAT'S WHY I'M LOSING AIR IN TIRES. THESE NEED REPLACED AND ARE... Read more
Incident date: Jun 1, 2016
TAKATA RECALL.RECEIVED NOTICE JUNE 1,2016 ON PAB RECALL.I WAS TOLD THE AIRBAG WOULD BE REPLACED IN OCTOBER OR NOVEMBER,2016 BY DOBBS FORD-LINCOLN HERE IN MEMPHIS. NOW I AM TOLD THEY DO NOT KNOW WHEN THIS PROBLEM WILL BE CORRECTED.WE DO HAVE VERY HOT AND HUMID SUMMERS HERE.
Incident date: Nov 22, 2016
PROBLEMS WITH THE ELECTRONIC THROTTLE BODY (ETB). WHEN DRIVING, THERE IS AN EXTREME, SUDDEN AND DANGEROUS LOSS OF POWER. AT THE SAME TIME, FORD'S INFAMOUS "WRENCH WARNING LIGHT' FOR THIS PROBLEM COMES ON AND THE CAR ENTERS INTO THE 'LIMP HOME MODE'. THIS IS THE SAME PROBLEM THAT FORD / LINCOLN IS HAVING IN WHICH THE NHTSA HAD OPENED AN INVESTIGATION IN FEB. 2013 AFTER THOUSANDS OF FORD / LINCOLN O... Read more
Incident date: Nov 22, 2016
PROBLEMS WITH THE ELECTRONIC THROTTLE BODY (ETB). WHEN DRIVING, THERE IS AN EXTREME, SUDDEN AND DANGEROUS LOSS OF POWER. AT THE SAME TIME, FORD'S INFAMOUS "WRENCH WARNING LIGHT' FOR THIS PROBLEM COMES ON AND THE CAR ENTERS INTO THE 'LIMP HOME MODE'. THIS IS THE SAME PROBLEM THAT FORD / LINCOLN IS HAVING IN WHICH THE NHTSA HAD OPENED AN INVESTIGATION IN FEB. 2013 AFTER THOUSANDS OF FORD / LINCOLN O... Read more
Incident date: Nov 22, 2016
PROBLEMS WITH THE ELECTRONIC THROTTLE BODY (ETB). WHEN DRIVING, THERE IS AN EXTREME, SUDDEN AND DANGEROUS LOSS OF POWER. AT THE SAME TIME, FORD'S INFAMOUS "WRENCH WARNING LIGHT' FOR THIS PROBLEM COMES ON AND THE CAR ENTERS INTO THE 'LIMP HOME MODE'. THIS IS THE SAME PROBLEM THAT FORD / LINCOLN IS HAVING IN WHICH THE NHTSA HAD OPENED AN INVESTIGATION IN FEB. 2013 AFTER THOUSANDS OF FORD / LINCOLN O... Read more
Incident date: Dec 21, 2016
WAS DRIVING ON A NON-HIGHWAY ROAD ABOUT 45MPH WHEN I WAS COMING UP TO A STOP LIGHT. MY BRAKES FELT LIKE THEY COMPLETELY JUST GAVE OUT! PEDAL WENT STRAIGHT TO THE FLOOR, THERE WAS NO FIRMNESS OR RESISTANCE ON THE BRAKE PEDAL. I HAD TO SWERVE AND ALMOST ENDED UP IN ON COMING TRAFFIC. IT SEEMS AS THOUGH THIS IS NOT A PRIORITY UNTIL THERE IS A FATALITY! *TR
Incident date: Mar 31, 2016
AT ABOUT THE 83,500 MILEAGE MARK AN AIRBAG DASH INDICATOR ILLUMINATED AND A SERIES OF 5 CHIMES PLAYED. THE DASHBOARD INDICATOR REMAINED ILLUMINATED AT ALL TIMES. THE CHIMES WOULD PLAY PERIODICALLY WHILE THE ENGINE WAS RUNNING. IT WAS DIAGNOSED AS A FAULTY AIRBAG SENSOR IN THE PASSENGER SEAT. THAT WAS FIXED FOR ABOUT $780. ABOUT 1-WEEK LATER IT HAPPENED AGAIN. THIS TIME I WAS TOLD BY THE SAME... Read more
Incident date: Dec 16, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD LOSE ACCELERATION. THE DEALER DIAGNOSED THAT THE THROTTLE AND ACCELERATION CONTROL SENSORS FAILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,500.
Incident date: Dec 16, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD LOSE ACCELERATION. THE DEALER DIAGNOSED THAT THE THROTTLE AND ACCELERATION CONTROL SENSORS FAILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,500.
Incident date: Dec 18, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE PARKED FOR APPROXIMATELY NINE HOURS, THE VEHICLE CAUGHT FIRE ON THE DRIVER SIDE TAIL LIGHT HOUSING. THE OWNER EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ARRIVED AFTER THE FIRE WAS EXTINGUISHED. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Fire
Incident date: Dec 18, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE PARKED FOR APPROXIMATELY NINE HOURS, THE VEHICLE CAUGHT FIRE ON THE DRIVER SIDE TAIL LIGHT HOUSING. THE OWNER EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT ARRIVED AFTER THE FIRE WAS EXTINGUISHED. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Fire
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT NOTICED THAT THE BUMPER WAS CRACKED AND SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE CONTACT MENTIONED THAT THE BUMPER WAS ATTRACTING HEAT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN NOTICED TH... Read more
Incident date: Dec 2, 2016
NO MATTER WHAT IS DONE THE CHECK TRANSMISSION AND EVERYTHING ERROR COMES UP AND CAR SHIFTS HARD AND SLIPS I SEE I AM NOT THE ONLY ONE HAVING THIS PROBLEM SEEMS ALL OF THE LS CARS ARE DOING THE SAME THING.
Incident date: Dec 16, 2016
ONE HEADLIGHT GOES OUT FOR NO APPARENT REASON. CYCLING THE SWITCH IMMEDISTELY TURNS IT BACK ON
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE CONTACT WAS INFORMED THAT THE REPAIR WOULD NOT BE FREE OF CHARGE DUE TO THE VEHICLE HAVING A SALVAGED TITLE THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE THE CONTACT HAD NOT EXPERIE... Read more
Incident date: Sep 23, 2016
SYNC RADIO. EVERY ONCE IN A WHILE, WITHOUT WARNING, THE RADIO WILL SUDDENLY EMIT AN EXTREMELY LOUD EXPLOSION NOISE, ENOUGH TO STARTLE YOU TO JERK THE WHEEL AND LEAVING YOUR EARS RINGING. THIS HAS HAPPENED TO US THREE TIMES SINCE OWNING THE VEHICLE. ONCE ON A LOCAL HIGHWAY AND TWICE ON THE FREEWAY. AT ALL TIMES WAS THE VEHICLE BEING DRIVEN IN A STRAIGHT LINE. RESEARCH ONLINE SHOWS MANY COMPLAINTS A... Read more
Incident date: Sep 23, 2016
SYNC RADIO. EVERY ONCE IN A WHILE, WITHOUT WARNING, THE RADIO WILL SUDDENLY EMIT AN EXTREMELY LOUD EXPLOSION NOISE, ENOUGH TO STARTLE YOU TO JERK THE WHEEL AND LEAVING YOUR EARS RINGING. THIS HAS HAPPENED TO US THREE TIMES SINCE OWNING THE VEHICLE. ONCE ON A LOCAL HIGHWAY AND TWICE ON THE FREEWAY. AT ALL TIMES WAS THE VEHICLE BEING DRIVEN IN A STRAIGHT LINE. RESEARCH ONLINE SHOWS MANY COMPLAINTS A... Read more
Incident date: Dec 16, 2016
I HAVE CONSTANT ISSUES WITH THE POWER DECK LID NOT WORKING WHEN IT IS COLD, IT WONT EVEN POP THE TRUNK. THIS MORNING I EXPERIENCED A DEAD BATTERY AND WHEN I GOT THE VEHICLE JUMPED AND STARTED, THE POWER STEERING WARNING CAME ON AS WELL AS A TRACTION CONTROL, HILL START WARNINGS AND THE POWER STEERING ISNT WORKING AT ALL. THE VEHICLE WAS STATIONARY. I AM UNABLE TO TURN THE WHEEL.
Incident date: Dec 16, 2016
I HAVE CONSTANT ISSUES WITH THE POWER DECK LID NOT WORKING WHEN IT IS COLD, IT WONT EVEN POP THE TRUNK. THIS MORNING I EXPERIENCED A DEAD BATTERY AND WHEN I GOT THE VEHICLE JUMPED AND STARTED, THE POWER STEERING WARNING CAME ON AS WELL AS A TRACTION CONTROL, HILL START WARNINGS AND THE POWER STEERING ISNT WORKING AT ALL. THE VEHICLE WAS STATIONARY. I AM UNABLE TO TURN THE WHEEL.
Incident date: Dec 16, 2016
I HAVE CONSTANT ISSUES WITH THE POWER DECK LID NOT WORKING WHEN IT IS COLD, IT WONT EVEN POP THE TRUNK. THIS MORNING I EXPERIENCED A DEAD BATTERY AND WHEN I GOT THE VEHICLE JUMPED AND STARTED, THE POWER STEERING WARNING CAME ON AS WELL AS A TRACTION CONTROL, HILL START WARNINGS AND THE POWER STEERING ISNT WORKING AT ALL. THE VEHICLE WAS STATIONARY. I AM UNABLE TO TURN THE WHEEL.
Incident date: Dec 12, 2016
I WAS INVOLVED IN A HEAVY FRONT END COLLISION - DURING THE COLLISION MY AIRBAG DID NOT DEPLOY. MY VEHICLE WAS IN MOTION, GOING ABOUT 45 MILES AN HOUR. THE VEHICLE IN FRONT OF ME SLAMMED ON IT'S BRAKES AND I COLLIDED WITH THEM. THE MAIN AIRBAG IN THE STEERING WHEEL DID NOT DEPLOY.
Crash
Incident date: Sep 1, 2016
TL* THE CONTACT OWNED A 2009 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR OF THE VEHICLE. NO AIR BAGS IN THE VEHICLE DEPLOYED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED HEAD AND NECK INJURIES AND THE FRONT SEAT PASSENGER SUSTAINED HEAD TRAUMA, AN INJURED LEFT HIP AND LEG AND A LOWER BA... Read more
Crash
2 injured
Incident date: Dec 10, 2016
WHILE DRIVING APPROXIMATELY 65 MPH ON HIGHWAY 18 IN YAMHILL COUNTY, OREGON ON A CURVED SECTION OF THE ROAD THE SUNROOF SPONTANEOUSLY EXPLODED. THERE WERE NO VEHICLES NEAR ME AND THERE WAS NOTHING OVERHEAD. WE FOUND NO ROCKS IN THE VEHICLE AND FROM THE ATTACHED PICTURES IT IS CLEAR THAT THE GLASS BROKE IN AN OUTWARD/UPWARD DIRECTION. THE INTERIOR TEMPERATURE OF THE CABIN WAS ABOUT 74 AND THE HEA... Read more
Incident date: Dec 10, 2016
WHILE DRIVING APPROXIMATELY 65 MPH ON HIGHWAY 18 IN YAMHILL COUNTY, OREGON ON A CURVED SECTION OF THE ROAD THE SUNROOF SPONTANEOUSLY EXPLODED. THERE WERE NO VEHICLES NEAR ME AND THERE WAS NOTHING OVERHEAD. WE FOUND NO ROCKS IN THE VEHICLE AND FROM THE ATTACHED PICTURES IT IS CLEAR THAT THE GLASS BROKE IN AN OUTWARD/UPWARD DIRECTION. THE INTERIOR TEMPERATURE OF THE CABIN WAS ABOUT 74 AND THE HEA... Read more
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Dec 12, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... Read more
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Dec 10, 2016
Incident date: Jun 10, 2016
TAKATA RECALL. MY CAR WAS MANUFACTURED AT THE END OF 2010 AND IS NOW SIX YEARS OLD. I LIVE IN FLORIDA AND THE CAR HAS BEEN IN FLORIDA SINCE NEW IN CONDITIONS OF HIGH HEAT AND HUMIDITY. WITH THIS RECALL ISSUED IN JUNE 2016, I STILL HAVE NO WORD FROM LINCOLN OR FORD MOTOR COMPANY ON WHEN THIS WILL BE FIXED. PLEASE ASSIST. UPDATED 11/06/2017*JS
Incident date: Dec 1, 2011
WHEN THE HEATING/COOLING IS IN AUTOMATIC MODE, THE FAN STOPS WORKING IF IT CALLS FOR HIGH SPEED OF THE FAN. AFTER SEVERAL MINUTES IT MAY WORK AGAIN. I HAVE FOUND THAT BY TAKING IT OFF AUTOMATIC AND CONTROLLING THE FAN SPEED MANUALLY, THE SYSTEM IS MORE RELIABLE. THIS HAS HAPPENED SEVERAL TIMES SINCE 2011.
Incident date: Jul 1, 2016
TAKATA RECALL. I WAS NOT INFORMED OF ANY ISSUE WITH THE VEHICLE AIRBAGS UNTIL RECEIVING A LETTER IN JULY 2016 THAT STATED THE PASSENGER FRONTAL AIRBAG MIGHT RUPTURE AND KILL THE OCCUPANT OF THAT SEAT ' WHO MOST COMMONLY HAPPENS TO BE MY PREGNANT WIFE. IT WAS FIRST REPORTED IN NOVEMBER 2014 BY THE NEW YORK TIMES THAT TAKATA WAS AWARE OF THE ISSUE. ONE CAN ONLY SPECULATE HOW MUCH EARLIER THE CO... Read more
Incident date: Jul 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Dec 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V6210000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN AUGUST. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. ... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V6210000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN AUGUST. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. ... Read more
Incident date: Nov 21, 2016
DRIVING IN THE HIGHWAY THE POWER STEERING GOT STOCK & ALMOST LOOSE CONTROL AND I PUT OVER THEM THE STERING BECAME HARD TO TURN
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.