Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. IN, ADDITION, THE CONTACT NOTICED GREASE ON THE REAR PASSENGER WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BEARING AND THE REAR PASSENGER AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, SIX MONTHS AFTER... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING AT VARIOUS SPEEDS, A LOUD WHISTLING NOISE EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REDESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 182,000.
Incident date: Mar 18, 2016
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR OF THE VEHICLE INDEPENDENTLY SWAYED FROM SIDE TO SIDE WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE REAR OF THE VEHICLE BEGAN TO SCRAPE ACROSS THE GROUND. THE CONTACT MENTIONED THAT THE VEHICLE STOPPED INDEPENDENTLY. AFTER INSPECTING TH... Read more
Incident date: Mar 18, 2016
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR OF THE VEHICLE INDEPENDENTLY SWAYED FROM SIDE TO SIDE WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE REAR OF THE VEHICLE BEGAN TO SCRAPE ACROSS THE GROUND. THE CONTACT MENTIONED THAT THE VEHICLE STOPPED INDEPENDENTLY. AFTER INSPECTING TH... Read more
Incident date: Mar 18, 2016
TL* THE CONTACT OWNS A 1998 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR OF THE VEHICLE INDEPENDENTLY SWAYED FROM SIDE TO SIDE WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE REAR OF THE VEHICLE BEGAN TO SCRAPE ACROSS THE GROUND. THE CONTACT MENTIONED THAT THE VEHICLE STOPPED INDEPENDENTLY. AFTER INSPECTING TH... Read more
Incident date: Nov 20, 2015
AIR SUSPENSION ON MY VEHICLE BEGINS TO BOUNCE IN COLD WEATHER. APPARENTLY THIS IS A COMMON ISSUE. IT IS DUE TO A FAULTY O-RING. I WAS ON A LONG DISTANCE TRIP AND RAN INTO COLD WEATHER AND THE CAR STARTED BOUNCING UNCONTROLLABLY. I FEEL THIS COULD BE VERY DANGEROUS IN CERTAIN CONDITIONS
Incident date: Jul 18, 2016
WHILE DRIVING ON THE PARKWAY A LOUD EXPLOSION NOISE OCCURRED; GLASS FROM THE SUNROOF CAME INTO THE VEHICLE. NO VEHICLES WERE IN FRONT OF ME. THE FRONT PORTION OF THE SUNROOF HAD A GAPING HOLE. A POLICE REPORT WAS FILED THERE WAS NO EVIDENCE OF A ROCK OR BULLET AS THE REASON FOR THE INCIDENT.
Incident date: Jul 12, 2016
WHILE I WAS DRIVING IN THE CARPOOL LANE GOING APPROXIMATELY 75-80 MPH IN THE EXPRESS LANE ON THE 405 FREEWAY IN THE CITY OF LOS ANGELES THE VEHICLE WENT INTO SUDDEN DE-EXCELERATION TO 20 MPH WITHOUT ANY WARNING. THE CAR SHOWED DEFAULT CODES AND NO MATTER WHAT I DID THE CAR WOULD NOT GO ANY FASTER THAN 20 MPH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND CALLED FOR ROADSIDE ASSISTANCE.
Incident date: Jul 12, 2016
WHILE I WAS DRIVING IN THE CARPOOL LANE GOING APPROXIMATELY 75-80 MPH IN THE EXPRESS LANE ON THE 405 FREEWAY IN THE CITY OF LOS ANGELES THE VEHICLE WENT INTO SUDDEN DE-EXCELERATION TO 20 MPH WITHOUT ANY WARNING. THE CAR SHOWED DEFAULT CODES AND NO MATTER WHAT I DID THE CAR WOULD NOT GO ANY FASTER THAN 20 MPH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND CALLED FOR ROADSIDE ASSISTANCE.
Incident date: Mar 20, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE DEALER DID NOT NOTIFY THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) SINCE MID MARCH 2015. IN ADDITION, UPON RECEIVING NOTIFICATION MORE THAN A YEAR LATER, THE DEALER SCHEDULED AN APPOINTMENT, INDICATED THAT THE PARTS WERE AVAILABLE, AND LATER STATED THAT THE P... Read more
Incident date: Mar 20, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE DEALER DID NOT NOTIFY THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) SINCE MID MARCH 2015. IN ADDITION, UPON RECEIVING NOTIFICATION MORE THAN A YEAR LATER, THE DEALER SCHEDULED AN APPOINTMENT, INDICATED THAT THE PARTS WERE AVAILABLE, AND LATER STATED THAT THE P... Read more
Incident date: Jun 12, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THE AIR BAGS COULD FAIL TO DEPLOY IF INVOLVED IN A CRASH. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER F... Read more
Incident date: Jan 4, 2016
MY DEFROST GRILL HAS CRACKED AND BECOME UNDONE AND THE IP BEGAN TO PEEL. THE VEHICLE CAN LO LONGER KEEP FOG CLEAR OR DEFROST THE WINDSHIELD IN COLD WEATHER. ALSO THE HVAC CONTROLS HAVE SUCK IN THE IP AND IT IS HARD TO GET TO THE DEFROST BUTTON WHEN NEEDED FOR VISIBILITY. YELLOW PARTICLES IN THE AIR WHEN IF DEFROST MODE CAUSING OCCUPANTS TO COUGH.
Incident date: Jul 10, 2016
VEHICLE RANDOMLY LOSES THROTTLE POWER WHEN DRIVING SLOWLY OR AT HIGHWAY SPEEDS
Incident date: Jun 1, 2016
THE DOOR AJAR LIGHT STAYS ON FOR THE DRIVERS SIDE DOOR EVEN WHEN ALL DOORS ARE CLOSED. THIS PROBLEM IS A SAFETY ISSUE BECAUSE IT DOESN'T ALLOW ME TO LOCK MY DOORS WHILE DRIVING. NOR CAN I ACCESS MY KEYLESS ENTRY OR DOOR LOCK. THIS SEEMS TO BE A COMMON PROBLEM AND GROSS NEGLIGENCE. THIS IS A POTENTIAL LAW SUIT AND VICTIM OF A CRIME.
Incident date: Jul 1, 2016
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAY... Read more
Incident date: Jul 1, 2016
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAY... Read more
Incident date: Jul 1, 2016
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAY... Read more
Incident date: Jul 1, 2016
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAY... Read more
Incident date: Jul 1, 2016
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAY... Read more
Incident date: Jul 7, 2016
THE ENGINE STOP RUNNING SOMETIMES. IT SAYS "ENGINE FAIL SAFE MODE" NEED TO COMPLETELY STOP AND RESTART THE ENGINE.. THEN OKAY.. IT HAPPENS NOT ONLY ONCE BUT FEW TIMES ALREADY..IT HAPPENS WHEN THE CAR IS IN MOTION..RUNNING AROUND 40 TO 60 MILES MPH.
Incident date: Jul 2, 2016
LOST ACCELERATION ON THE CAR. CAR MOVED NO MORE THAN 5 MILES PER HOUR. USING THE GAS PEDAL DID NOT MOVE THE CAR. THE VEHICLE WAS IN MOTION ON A CITY STREET. I WAS LATER TOLD BY THE DEALERSHIP THAT THERE IS A PROBLEM WITH THE THROTTLE BODY.
Incident date: Jul 4, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DRIVER SIDE DOOR HANDLE FAILED TO OPEN THE DOOR. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE OPENED FROM THE OUTSIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Incident date: Jul 4, 2016
07/04/2016, DRIVING HOME FROM 4TH OF JULY FIREWORKS AT APPROXIMATELY 1030PM, SPEED 55-60 MPH, TEMPERATURE ABOUT 65, HEADING WEST BOUND ON STRAIGHT ROUTE, WITH MY HUSBAND DRIVING, MYSELF AS PASSENGER, AND THREE MINOR CHILDREN IN THE 2ND AND 3RD ROW. (NOTE: NO CARS AROUND, NO EXTERNAL ISSUES, NO PREVIOUS CRACKS IN GLASS.) BOOM SOUNDS LIKE A RIFFLE JUST SHOT AT MY CAR. PULLED OVER INTO LOCAL MARKETS ... Read more
Incident date: Jun 30, 2016
ETC ENGINE FAIL SAFE - ELECTRONIC THROTTLE CONTROL REPLACED WITH OE... CONTINUES TO PRODUCE AN ETC ENGINE FAIL SAFE AND NO CODE(S) SPECIFICS FOR FAULTY COILS (OR WHICH COILS) (3 BAD COILS & PASSENGER SIDE VALVE/SPARK PLUG COVER GASKETS) OR POSSIBLE FAULTY ALTERNATOR. ALSO, CLIMATE CONTROL DEVICE FAILED 3 TIMES AND WAS REPLACED 3 TIMES. CHEAP THIN WALLED ANTI-FREEZE AND WINDSHIELD WASHER FLUID RESE... Read more
Incident date: Jun 30, 2016
ETC ENGINE FAIL SAFE - ELECTRONIC THROTTLE CONTROL REPLACED WITH OE... CONTINUES TO PRODUCE AN ETC ENGINE FAIL SAFE AND NO CODE(S) SPECIFICS FOR FAULTY COILS (OR WHICH COILS) (3 BAD COILS & PASSENGER SIDE VALVE/SPARK PLUG COVER GASKETS) OR POSSIBLE FAULTY ALTERNATOR. ALSO, CLIMATE CONTROL DEVICE FAILED 3 TIMES AND WAS REPLACED 3 TIMES. CHEAP THIN WALLED ANTI-FREEZE AND WINDSHIELD WASHER FLUID RESE... Read more
Incident date: Jun 30, 2016
ETC ENGINE FAIL SAFE - ELECTRONIC THROTTLE CONTROL REPLACED WITH OE... CONTINUES TO PRODUCE AN ETC ENGINE FAIL SAFE AND NO CODE(S) SPECIFICS FOR FAULTY COILS (OR WHICH COILS) (3 BAD COILS & PASSENGER SIDE VALVE/SPARK PLUG COVER GASKETS) OR POSSIBLE FAULTY ALTERNATOR. ALSO, CLIMATE CONTROL DEVICE FAILED 3 TIMES AND WAS REPLACED 3 TIMES. CHEAP THIN WALLED ANTI-FREEZE AND WINDSHIELD WASHER FLUID RESE... Read more
Incident date: May 18, 2016
WHILE DRIVING ABOUT 55 MPH ON THE HIGHWAY MY CAR SUDDENLY STOPPED. THE ENGINE WAS STILL ON BUT I HAD NO CONTROL EXCEPT TO COAST TO THE SIDE OF THE ROAD. A SIGN THAT SAID AWD FAILED APPEARED. I TURNED IT OFF AND RESTARTED IT AND DROVE HOME. WE TOOK IT TO THE FORD GARAGE. THEY HAD NO IDEA WHAT WAS WRONG SINCE THERE WAS NO "CODE". WE TOOK IT HOME AFTER ABOUT A WEEK. IN LESS THAN A WEEK MY HUSBAND... Read more
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS, COILS, AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO REPLACED THE COILS AND SPARK PLUGS, BUT THE PCM W... Read more
Incident date: May 1, 2016
TWO OF THE DOORS SHOW AN UNLOCKED ALARM, EVEN THOUGH THE DOORS ARE FULLY CLOSED. THIS PREVENTS THE DOORS FROM BEING LOCKED, AND THE LIGHTS TO REMAIN ON. I CANNOT SET THE CAR'S ALARM AS IT WILL SET ITSELF OFF.
Incident date: May 1, 2016
TWO OF THE DOORS SHOW AN UNLOCKED ALARM, EVEN THOUGH THE DOORS ARE FULLY CLOSED. THIS PREVENTS THE DOORS FROM BEING LOCKED, AND THE LIGHTS TO REMAIN ON. I CANNOT SET THE CAR'S ALARM AS IT WILL SET ITSELF OFF.
Incident date: Jun 27, 2016
TOTAL LOSS OF POWER WHEN APPROACHING TRAFFIC LIGHT, NUMEROUS ATTEMPTS TO RESTART, FINALLY STARTED, CHECK ENGINE LIGHT CAME ON AS WELL AS HILL ASSIST LIGHT (ON A COMPLETE LEVEL SURFACE AT TIME) VERY CLOSE CALL ON GETTING HIT AT INTERSECTION, UNSAFE SITUATION. ONCE ABLE TO RESTART CAR HAD VERY LIMITED POWER, WAS ABLE TO GET CAR TO DEALERSHIP APPROX 1 MILE AWAY, SERVICE ADVISOR IMMEDIATELY KNEW IT WA... Read more
Incident date: Mar 24, 2016
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. WHILE PULLING INTO A PARKING SPACE AT AN UNKNOWN SPEED WITH THE BRAKE PEDAL DEPRESSED TO THE FLOOR, THE VEHICLE FAILED TO RESPOND. THE CONTACT CRASHED THE VEHICLE INTO A POLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS EQUIPPED WITH MOTION SENSORS TO STOP THE VEHICLE WHEN AN OBJECT WAS NEAR, BUT THEY FAILED TO OPERATE. THE AIR BAGS DID NOT DEPLOY. A POLICE ... Read more
Crash
Incident date: Mar 24, 2016
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. WHILE PULLING INTO A PARKING SPACE AT AN UNKNOWN SPEED WITH THE BRAKE PEDAL DEPRESSED TO THE FLOOR, THE VEHICLE FAILED TO RESPOND. THE CONTACT CRASHED THE VEHICLE INTO A POLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS EQUIPPED WITH MOTION SENSORS TO STOP THE VEHICLE WHEN AN OBJECT WAS NEAR, BUT THEY FAILED TO OPERATE. THE AIR BAGS DID NOT DEPLOY. A POLICE ... Read more
Crash
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING WHEEL. IN ADDITION, THE STEERING WHEEL SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 231,000. THE ... Read more
Incident date: Jun 1, 2014
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE VEHICLE JOLTED WHILE DRIVING 55 MPH. THE FAILURE OCCURRED INTERMITTENTLY ON FIVE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUF... Read more
Incident date: Jun 1, 2016
WHILE DRIVING ON THE HIGHWAY THE BRAKES WERE APPLIED TO SLOW THE VEHICLE. WHEN THE BRAKE PEDAL WAS DEPRESSED, A LOUD GRINDING NOISE AND PEDAL SHUDDER WAS FELT. BRAKE POWER DIMINISHED, AND THE ANTI-SKID LIGHT ILLUMINATED. ONCE OFF THE PEDAL, THE CAR COASTED FOR A FEW SECONDS. THE BRAKE WAS APPLIED, AND THE SYSTEM WENT BACK TO NORMAL. FORD IS UNABLE TO FIND AN ISSUE WITH THE SYSTEM OR DUPLICATE THE ... Read more
Incident date: Jun 21, 2016
47,000 MILES ON 2003 LINCOLN TOWN CAR STEERING SUDDENLY BECAME DIFFICULT AND 'BINDS' INTERMITTENTLY AT A CONSTANT TURNING RADIUS WHEN TURNING THE WHEEL BOTH CLOCK-WISE AND COUNTER-CLOCKWISE. THIS OCCURRED WHILE IN MOTION AT LOW SPEEDS, ~25 MPH, IMMEDIATELY AFTER COMING DOWN A HILL, AS IF THE SUDDEN COMPRESSION OF THE CAR CAUSE THE SHAFT TO WARP AT THE JOINT. AFTER FURTHER INSPECTION THE LOWER ... Read more
Incident date: Jun 15, 2016
MY VEHICLE HAS BEEN LOSING POWER WHILE I'M DRIVING, LEADING TO SOME VERY CLOSE CALLS ON SERIOUS ACCIDENTS. THE "CHECK ENGINE" LIGHT WILL COME ON, AND SOMETIMES THE "HILL ASSIST" MESSAGE WILL ALSO APPEAR. ONCE POWER IS LOST, THE VEHICLE LOSES POWER STEERING AND LITERALLY SHUTS DOWN; THE ACCELERATOR DOES NOT WORK. I HAVE TO BASICALLY LIMP TO SAFETY. I TOOK THE VEHICLE INTO THE DEALERSHIP, AND THEY F... Read more
Incident date: Jun 15, 2016
MY VEHICLE HAS BEEN LOSING POWER WHILE I'M DRIVING, LEADING TO SOME VERY CLOSE CALLS ON SERIOUS ACCIDENTS. THE "CHECK ENGINE" LIGHT WILL COME ON, AND SOMETIMES THE "HILL ASSIST" MESSAGE WILL ALSO APPEAR. ONCE POWER IS LOST, THE VEHICLE LOSES POWER STEERING AND LITERALLY SHUTS DOWN; THE ACCELERATOR DOES NOT WORK. I HAVE TO BASICALLY LIMP TO SAFETY. I TOOK THE VEHICLE INTO THE DEALERSHIP, AND THEY F... Read more
Incident date: Jun 22, 2016
TL* THE CONTACT OWNED A 1998 LINCOLN NAVIGATOR. WHILE DRIVING 40 MPH, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT IN PLACE. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A MILD CONCUSSION AND A WHIPLASH, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. T... Read more
Crash
1 injured
Incident date: Jun 22, 2016
TL* THE CONTACT OWNED A 1998 LINCOLN NAVIGATOR. WHILE DRIVING 40 MPH, THE CONTACT CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT IN PLACE. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED A MILD CONCUSSION AND A WHIPLASH, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. T... Read more
Crash
1 injured
Incident date: Jul 2, 2015
ON TWO OCCASIONS MY CAR SUSPENSION HAD FAILED. I AM JUST LUCKY I WAS NOT ON THE HIGHWAY OR I COULD HAVE BEEN FATALLY WOUNDED. I CAN NOT BELIEVE I NEVER RECEIVED ANY NOTICES ABOUT THE SUSPENSION RECALL. THE FIRST INSTANCE I WAS DRIVING IN MY DRIVEWAY AND THE CAR COMPLETELY DROPPED DOWN ON THE TIRES AND COULD NOT MOVE THE VEHICLE. THE SECOND INSTANCE I WAS DRIVING AND THE SUSPENSION FELL ON A REGULA... Read more
Incident date: Jul 2, 2015
ON TWO OCCASIONS MY CAR SUSPENSION HAD FAILED. I AM JUST LUCKY I WAS NOT ON THE HIGHWAY OR I COULD HAVE BEEN FATALLY WOUNDED. I CAN NOT BELIEVE I NEVER RECEIVED ANY NOTICES ABOUT THE SUSPENSION RECALL. THE FIRST INSTANCE I WAS DRIVING IN MY DRIVEWAY AND THE CAR COMPLETELY DROPPED DOWN ON THE TIRES AND COULD NOT MOVE THE VEHICLE. THE SECOND INSTANCE I WAS DRIVING AND THE SUSPENSION FELL ON A REGULA... Read more
Incident date: May 19, 2016
MAY 19 2016 I EXPERIENCED THE INABILITY TO ACCELERATE. TURNED OFF THE CAR AND RETRIED. I WENT ABOUT A HALF MILE WHEN IT HAPPENED AGAIN. THE SERVICE SAID IT WAS THE THROTTLE BODY. AFTER 27 DAYS I GOT MY CAR BACK.. WHILE LINCOLN WAS HELPFUL, I DO BELIEVE THIS SHOULD BE A RECALL. IF THAT HAD HAPPENED WHEN I WAS PULLING IN TO BUSY FAST TRAFFIC, IT COULD BE DEADLY. I WAS ON SIDE STREET, ALSO ON HIG... Read more
Incident date: May 31, 2016
TOOK TRANSMISSION FOR REPAIR. TRANSMISSION SHOP COULD NOT LOAD NEW LINCOLN SOFTWARE ON NEW COMPUTER MODULE. IT HAS BEEN TWO WEEKS AT ROWLETT TRANSMISSION SHOP AND NOW THE "ENGINE SIDE" OF THE NEW COMPUTER INSTALLED WILL NOT CLEAR. SAYS THERE IN AN ENGINE ISSUE NOW. THERE WAS NO ENGINE ISSUE BEFORE I TOOK IT TO GET THE TRANSMISSION FIXED.
Incident date: May 31, 2016
TOOK TRANSMISSION FOR REPAIR. TRANSMISSION SHOP COULD NOT LOAD NEW LINCOLN SOFTWARE ON NEW COMPUTER MODULE. IT HAS BEEN TWO WEEKS AT ROWLETT TRANSMISSION SHOP AND NOW THE "ENGINE SIDE" OF THE NEW COMPUTER INSTALLED WILL NOT CLEAR. SAYS THERE IN AN ENGINE ISSUE NOW. THERE WAS NO ENGINE ISSUE BEFORE I TOOK IT TO GET THE TRANSMISSION FIXED.
Incident date: May 31, 2016
TOOK TRANSMISSION FOR REPAIR. TRANSMISSION SHOP COULD NOT LOAD NEW LINCOLN SOFTWARE ON NEW COMPUTER MODULE. IT HAS BEEN TWO WEEKS AT ROWLETT TRANSMISSION SHOP AND NOW THE "ENGINE SIDE" OF THE NEW COMPUTER INSTALLED WILL NOT CLEAR. SAYS THERE IN AN ENGINE ISSUE NOW. THERE WAS NO ENGINE ISSUE BEFORE I TOOK IT TO GET THE TRANSMISSION FIXED.
Incident date: May 12, 2016
LINCOLN 2016 MKX SUV IS ONLY 7 MONTHS OLD AND HAS THE FOLLOWING PROBLEMS: 1. WHERE THE A PILLAR TRIM PANEL AND HEADLINER MEET ON LEFT TOP SIDE, THE A PILLAR TRIM PANEL AND EDGE OF HEADLINER WOULD NOT STAY (PULLING AWAY) UNDER RUBBER WEATHER STRIP ON FRONT LEFT DOOR (5/12/16). CAR WAS STATIONARY. 2. THE RUBBER WEATHER STRIP ON THE FRONT EDGE OF REAR DOOR WAS LOOSE AND WOULD PULL OFF WHEN DOOR W... Read more
Incident date: Jun 7, 2016
THE CAR HAS STALLED 6 OR 7 TIMES WHEN ATTEMPTING TO PARK. THE DEALERSHIP SEEMS TO HAVE FIXED THAT PROBLEM. A MORE SERIOUS PROBLEM OCCURRED ON JUNE 7 WHILE WE WERE ON VACATION IN NEW ORLEANS LA. DRIVING DOWN A BUSY STREET, I SLOWED FOR TRAFFIC AND THE ENGINE QUIT. I WAS ABLE TO MOVE TO THE RIGHT AND AVOID AN ACCIDENT. RESTARTED CAR AND CONTINUED DRIVING. AS YOU MAY EXPECT, MY WIFE IS VERY CONCER... Read more