Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 19,021 complaints for LINCOLN

Incident date: Mar 1, 2017

LIGHT CONTOL MODULE DEFECTIVE AND CAUSES LIGHTS TO TURN OFF WHEN DRIVING. THIS HAPPENS EVEN WHEN IGNITION IS OFF, EXTERIOR LIGHTS FLASH ON AND OFF, DRAINING THE BATTERY.. FORD SAYS IT IS A BAD LCM. THIS IS VERY DANGEROUS

Incident date: Jun 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more

Incident date: Jul 1, 2016

TAKATA RECALL WAS ISSUED IN JULY 2016 BY THE LINCOLN MOTOR COMPANY. TO DATE (8 MONTHS LATER), THERE HAS BEEN NO NOTICE OF WHEN THE AIRBAG ON THE PASSENGER SIDE WILL BE REPLACED. IN THE MEANTIME, THERE ARE CHILDREN AND ADULTS WHO RIDE IN THIS POTENTIALLY DANGEROUS SEAT. IN CASE OF AN ACCIDENT, THEY COULD BE SERIOUSLY HURT OR KILLED. WHY HAS THIS NOT BEEN TAKEN CARE OF?

Incident date: Jun 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more

Incident date: Mar 9, 2017

WHILE DRIVING ON CITY STREET, THE FRONT SECTION OF THE MOON ROOF EXPLODED WITH A LOUD BANG AND CREATED A CRACK IN THE GLASS FROM SIDE TO SIDE. ON THE DRIVE HOME OTHER CRACKS DEVELOPED ALONG THE DRIVER SIDE EDGE. TOOK IT TO A DEALER THE FOLLOWING DAY AND WAS TOLD TO "CALL YOUR INSURANCE COMPANY!". ON THE WAY HOME FROM THE DEALER THE ROOF SHATTERED. CALLED FORD AND WAS TOLD THAT THEY WOULD NOT COVER... Read more

Incident date: Nov 30, 2016

PURCHASED 2014 LINCOLN MKZ VEHICLE NEW. FRONT PASSENGER RESTRAINT SYSTEM RECALL NOTICE RECEIVED IN MAIL IN DECEMBER (RECALL # 16S42). SPOKE TO LINCOLN (FORD) 1/24/17 TO ASK ESTIMATED RESOLUTION DATE AND OPEN A CASE. NO REPAIR DATE AVAILABLE. SPOKE TO LINCOLN 3/14/17 - NO REPAIR DATE AVAILABLE. CASE #S CAS-11548706 & CAS-11537859 ASSIGNED. FORD / LINCOLN REFUSED TO PROVIDE ALTERNATIVE TRANSPORTATIO... Read more

Incident date: Mar 7, 2017

I RECEIVED A RECALL NOTICE 17S01/NHTSA RECALL 17V-024. TOOK IT TO THE DEALER BUT THEY SAY THEY DON'T HAVE PARTS UNTIL JUNE. IN THE MEANTIME I DRIVE WITH THE CONCERN THIS AIRBAG MAY DEPLOY ANY MOMENT.

Incident date: Feb 13, 2017

TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE SEAT BELT PRETENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATE... Read more

Incident date: Dec 23, 2016

HI SHORT YT VIDEO OF THE PROBLEM IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=83F_IA8YXVW&T=189S ALL THE PROBLEM STARTS FOR "ADVANCETRAC" WARNING LAMP GOING OFF, SIGNALS TURN LIGHT NOT WORKING AND THEN FOLLOWS THE VIDEO. ALL KIND OF BOGUS ERROR MESSAGES YOU CAN IMAGINE. AFTER STOPING A CAR, THERE IS NO WAY TO CRANK IT AGAING BECAUSE OF FAULTY START SYSTEM. LINCOLN DEALER HAD TO RESETED ALL 26 DTS FAU... Read more

Incident date: Dec 23, 2016

Incident date: Mar 31, 2007

SOFT BREAK PEDAL, FROM NEW 2007 PURCHASE UNTIL PRESENT, SAFETY PROBLEM YOU CAN PRESS ON THE BREAK AND GAS AT THE SAME TIME WHILE IN MOTION AND NOT STOP IN TIME.

Incident date: Feb 24, 2017

FAULTY INSIDE DOOR HANDLE ASSEMBLY. SAME FAILED PART AS THE 2013 AND 2014 LINCOLN MKZ RECALL. WHILE DRIVING ON HIGHWAY DOOR FLEW OPEN AND WOULDN'T SHUT OR LOCK. HAD TO REPLACE DOOR HANDLE ASSEMBLY WITH A ANOTHER FAILED PART. BECAUSE FOR SOME REASON 2012MKZ IS NOT PART OF THE RECALL.

Incident date: Jun 1, 2016

SAFETY RECALL NOT COMPLETED I FEAR I WILL GET INTO A CRASH AND BE KILLED FROM FLYING METAL FROM AIR BAG. WHAT IS GOING ON? WHY IS THIS NOT TAKEN CARE OF?

Incident date: Jul 25, 2016

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more

Incident date: Jan 17, 2011

"TAKATA RECALL" MANUFACTURE HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. IMMEDIATE LIFE OR PERSONAL INJURY AT RISK.

Incident date: Feb 26, 2017

THE 2005 LINCOLN LS LEFT THE ROAD, HIT A DITCH, AND OVERTURNED SEVERAL TIMES IN A FIELD. THE VEHICLE OVERTURNED SIDE TO SIDE. THE AIRBAGS DID NOT DEPLOY DURING THE CRASH. THE DRIVER SEAT AND THE PASSENGER SEAT WE'RE BOTH OCCUPIED AT THE TIME OF THE CRASH. WE DO NOT BELIEVE THAT THE ACCIDENT WAS CAUSED BY IN A FAULTY MECHANISMS IN THE VEHICLE, HOWEVER, DESPITE MULTIPLE IMPACTS DURING THE ACCIDENT, ... Read more

Crash 1 injured

Incident date: Mar 5, 2005

LOW BEAM CANT SEE ROAD WITH THEM ON HAVE TO USE HIGH BEAM ALL THE TIME

Incident date: Mar 1, 2017

TAKATA RECALL. I GOT A RECALL NOTICE FROM LINCOLN, BUT YOUR SITE SAYS THERE IS NO RECALL.

Incident date: Mar 6, 2017

TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY... Read more

Crash 2 injured

Incident date: Mar 6, 2017

Crash 2 injured

Incident date: Mar 6, 2017

Crash 2 injured

Incident date: Mar 6, 2017

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER WAS DRIVING ABOUT 20 MPH, THEN THE DRIVER ATTEMPTED TO MAKE A TURN WHEN THE STEERING WHEEL DETACHED WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE DID NOT CRASH INTO ANYTHING HOWEVER THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE LOWER BEARING DETACHED FROM THE S... Read more

Incident date: Feb 20, 2017

WHEN ATTEMPTING TO PUT MY TRUCK IN GEAR, THE BRAKE PEDAL PRESENTED NO RESISTANCE, SUDDENLY THE E-BRAKE LIGHT CAME ON, AND AN ERROR STATED LOW BRAKE FLUID. I ADDED BRAKE FLUID WHICH APPEARED TO RESOLVE THE ISSUE. AFTER DRIVING APPROX. 20 MILES HOME, THE BRAKE ERROR RETURNED, AND THE FLUID WAS AGAIN LOW. I MADE AN APPT WITH THE DEALER THE NEXT DAY THEY WERE OPEN, AGAIN ADDED BRAKE FLUID, AND DROV... Read more

Incident date: Feb 20, 2017

Incident date: Jun 30, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILU... Read more

Incident date: Jan 7, 2016

TAKATA RECALL. I WAS NOTIFIED BY MAIL JUNE 1 2016 THAT MY CAR WAS INVOLVED IN THE TAKATA AIRBAG RECALL. TO DATE I HAVE STILL NOT BEEN NOTIFIED BY MAIL THAT PARTS ARE AVAILABLE TO FIX MY CAR. I HAVE CALLED BOTH FORD AND LINCOLN CUSTOMER SERVICE AND THEY INFORMED ME THAT I AM IN REGION B AND PARTS HAVE NOT BEEN DISTRIBUTED YET. BOTH LINCOLN AND FORD WEBSITES STATE IT IS PRESUMED SAFE TO DRIVE THE CA... Read more

Incident date: Mar 1, 2017

DRIVER DOOR AJAR WARNING LIGHT IS ON. HAS BEEN REPAIRED ONCE UNDER WARRANTY. WHEN ON, THE DOOR LOCKS DO NOT SECURE THE VEHICLE SHOULD IT BE INVOLVED IN AN ACCIDENT! APPEARS TO BE A CONSISTENT PROBLEM WITH FORDS BUT THEY ARE NOT WILLING TO RESOLVE THE PROBLEM. A RECALL SHOULD MANDIDATED.

Incident date: Jul 6, 2016

TAKATA RECALL - I RECEIVED A RECALL NOTICE LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016. THE LETTER STATED MY VEHICLE WAS IDENTIFIED IN THE TAKATA AIR BAG RECALL AND THAT WHEN PARTS ARE AVAILABLE I WILL BE NOTIFIED BY LETTER. IT HAS BEEN OVER 7 MONTHS AND STILL NO LETTER NOTIFYING OF PARTS AVAILABILITY OR FOR ME TO SCHEDULE A REPAIR. HOW MUCH LONGER BEFORE THE PARTS ARE AVAILABLE?? IT I... Read more

Incident date: Feb 18, 2017

UNINTENTIONAL ACCELERATION INCIDENT REPORT 2009 LINCOLN MKZ, VIN: [XXX] THE CAR WAS PURCHASED BY ITS PRESENT OWNER IN JUNE 2012 AFTER IT CAME OFF LEASE WITH 26334 MILES. SINCE THAT TIME, THE VEHICLE HAS BEEN WELL MAINTAINED BY LINCOLN AUTOMOTIVE DEALERSHIPS AND NOW HAS 85447 MILES ON IT. IT HAS HAD FOUR (4) INCIDENTS OF UNINTENDED ACCELERATION. SEE ATTACHED PDF FILE (MKZ JOINT REPORT [XX... Read more

Incident date: Feb 18, 2017

Incident date: Jul 1, 2014

DOOR HANDLES (INSIDE) DYSFUNCTIONAL AFTER NORMAL USAGE. I HAVE REPLACED BOTH DRIVER AND PASSENGER DOOR HANDLES AFTER THEY BOTH QUIT OPENING THE DOORS. NOW BOTH DRIVER SIDE DOORS NEED REPLACED AGAIN. THIS PRESENTS DANGER IN THE EVENT OF NEEDING TO EXIT THE VEHICLE DUE TO ACCIDENT OR EMERGENCY. I CAN POTENTIALLY SEE RISK OF DEATH OF ME AND OR MY PASSENGERS DUE TO THIS FAULTY EQUIPMENT.

Incident date: Mar 2, 2017

CAR WAS PARKED. STARTED CAR AND PUT TRANSMISSION IN REVERSE AND NOTICED THERE WAS NO POWER STEERING. WARNING ON DASH "POWER STEERING ASSIST FAILURE". ONLY 37,777 MILES ON CAR. PREVIOUS SERVICE RECORDS ON CAR STATED FIELD SERVICE ACTION 15N01 BUT IGNORED BY DEALER AT LEAST TWICE DURING WARRANTY PERIOD. NOW OUT OF WARRANTY.

Incident date: Jan 2, 2017

TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SIDE MIRROR BECAME SMUDGED AND THE DRIVER COULD NOT SEE OUT OF THE MIRROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.

Incident date: Jul 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Incident date: Jul 16, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART N... Read more

Incident date: Jul 11, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE ... Read more

Incident date: Jul 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more

Incident date: Jan 28, 2017

TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT... Read more

Incident date: Jun 1, 2012

TL* THE CONTACT OWNS A 2011 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE WHEELS WOULD SUDDENLY LOCK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE. ON BOTH OCCASIONS, THE TRANSMISSION WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. ...UPDATED 05/11/17 *BF

Incident date: Feb 28, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD ISSUES TRADING IN THE VEHICLE DUE TO THE RE... Read more

Incident date: Feb 26, 2017

AFTER DRIVING AT HIGH SPEED OR HIGH LOAD AND THEN COMING TO A STOP, AN EXHAUST SMELL WILL FILL THE CABIN WITH VISIBLE SMOKE COMING FROM UNDER THE HOOD. MY FRIEND WAS DRIVING MY CAR AND SAID HE ALMOST PASSED OUT, WHILE DRIVING 50 MPH, BEFORE OPENING A WINDOW. I HAVE PERSONALLY EXPERIENCED THIS PROBLEM AS WELL, THINKING MY CAR WAS ON FIRE. FORD DEALER SAYS THERE IS NO RECALL OR KNOWN FIX FOR THIS ... Read more

Incident date: Jul 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MK7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCON... Read more

Incident date: Feb 17, 2017

DRIVER SIDE DOOR HANDLE/LOCK NOT OPERATING - VERY VERY HARD TO GET DOOR HANDLE/LOCK TO UNLOCK AND ALLOW ME TO EXIT CAR THRU DRIVER SIDE DOOR. EVEN FOB WOULD NOT WORK PROPERLY TO UNLOCK DOOR TO ALLOW EXIT. THIS COULD BE A VERY SERIOUS SAFETY FACTOR IN THE EVENT OF A COLLISION ESPECIALLY IF IT RESULTED IN A FIRE. THIS HAPPENED FOR THE FIST TIME ON 2/17/17 WHEN I ARRIVED AT WORK AND HAS CONTINUED ... Read more

Incident date: Jan 18, 2017

TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, A BEEPING NOISE WAS HEARD FROM THE DASHBOARD AND THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE AIR BAG WOULD DEPLOY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

Incident date: Jul 1, 2016

TAKATA RECALL RECEIVED NOTICE OF RECALL JULY 2016. STILL WAITING FOR REPAIR. NEED TO USE CAR BUT FEEL UNSAFE TO USE IT, THEREFORE, NO USE FOR PASSENGER SIDE SINCE JULY 2016 RECALL. THIS HAS NOT BEEN TAKEN CARE OF IN "A TIMELY MANNER" AS DESCRIBED IN LETTER. HELP!!! *JS

Incident date: Dec 17, 2015

I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND THE POWER STEERING WENT COMPLETELY OUT. A MESSAGE POPPED UP ON THE DASH STATING "SERVICE POWER STEERING NOW". I WAS UNABLE TO MOVE THE VEHICLE OFF OF THE INTERSTATE. I SAW A RECALL FOR THIS ISSUE FOR THE YEAR MAKE AND MODEL OF THIS VEHICLE BUT AM ENRAGED THAT WHEN I CHECK THE VIN IT COMES UP WITH NO RECALL. OBVIOUSLY THERE IS AN ISSUE WITH THE PRODUC... Read more

Incident date: Jul 1, 2016

WE RECEIVED THE RECALL IN JUNE FOR A LEAKY FUEL TANK. WE HAD THAT FIXED. IN JULY 2016 WE RECEIVED THE RECALL FOR THE FAULTY TAKATA PASSENGER SIDE AIRBAGS. WE WENT INTO BILL KNIGHT LINCOLN IN TULSA, OK ONLY TO FIND OUT THAT THERE ARE NO PARTS TO FIX IT. IN THE MEANTIME, A FRIEND OF MINE INITIALLY GOT A UNLIMITED LOANER CAR BECAUSE OF THE NATURE OF HER COUNSELING JOB WITH CHILDREN. SHE DROVE DIFFERE... Read more

Incident date: Jul 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more

Incident date: Feb 22, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more

Incident date: Jul 15, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION D... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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