Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Nov 7, 2016
TAKATA RECALL - I WAS NOTIFIED BY FORD MOTOR COMPANY (POSTMARKED 22 JULY 2016) THAT MY LINCOLN MKX IS INVOLVED IN THE RECALL, BUT THERE HAS BEEN NO OTHER CONTACT FROM THEM OR AN AUTHORIZED DEALER. INASMUCH AS THIS IS A SAFETY RECALL, SHOULD THERE NOT BE FURTHER WORK PERFORMED ALREADY?
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Nov 5, 2016
YESTERDAY (11/05/2016), I WAS GOING TO GO TO THE STORE. THE CAR STARTED FINE AND RAN FINE AS I BACKED IT OUT OF OUR DRIVEWAY, BUT WHEN I WENT DOWN THE STREET IN FRONT OF OUR NEIGHBORS HOUSE, IT SUDDENLY FELT LIKE IT SHIFTED INTO A LOWER GEAR. I TURNED THE CORNER NEXT TO MY NEIGHBORS HOUSE AND PROCEEDED DOWN A HILL THAT'S THERE, BUT THE CAR STILL WOULD ONLY GO VERY SLOWLY. WHEN I GOT DOWN THE HILL,... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Oct 20, 2016
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED. *TR
Incident date: Nov 1, 2016
TL* TAKATA AIR BAGS. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE DOORS FAILED TO LATCH PEROPERLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A RE... Read more
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKS. WHILE PULLING OUT OF A PARKING LOT AT 20 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND THE DRIVER SIDE DOOR OPEN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 68,000.
Incident date: Oct 29, 2016
DRIVING HOME FROM A SHOPPING AND NEAR HOME WE HEARD TWO VERY LOUD BANG NOISES. THE PASSENGER SIDE OF THE CAR LOWERED TO THE ROAD. I WAS NEAR MY DRIVEWAY, AND I DROVE IT INTO THE YARD. THERE IT HAS SAT WITH ONE SIDE MUCH LOWER THAN THE OTHER. *TR
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE DRIVING 20 MPH, AN ABNORMAL SOUND EMITTED FROM THE VEHICLE AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE BRAKES AND STEERING BECAME INOPERABLE. THE VEHICLE EVENTUALLY STOPPED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE DRIVING 20 MPH, AN ABNORMAL SOUND EMITTED FROM THE VEHICLE AND THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE BRAKES AND STEERING BECAME INOPERABLE. THE VEHICLE EVENTUALLY STOPPED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V382000 (AIR BAGS). THE PARTS WERE UNAVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT FELT UNSAFE DRIVING THE VEHICLE DUE TO POSSIBLE AIR BAG DEPLOYMENT. THE CONTACT RESIDED IN A HOT CLIMA... Read more
Incident date: Jul 1, 2016
TAKATA RECALL. NOTIFIED IN JULY. UNSAFE TO HAVE PASSENGER SEAT OCCUPIED. TOLD FIX WOULD BE AVAILABLE IN OCTOBER. OCTOBER AT AN END AND NO DATE SET. UNACCEPTABLE TO HAVE UNSAFE CONDITION UNRESOLVED AFTER FOUR MONTHS. THIS CAR OF LITTLE USE TO US AS IS. WIFE WILL NOT RIDE IN PASSENGER SEAT.
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more
Incident date: Mar 15, 2016
VEHICLE PURCHASED FEBRUARY 2016. ON MARCH 15, 2016 (1,065 MILES), DRIVING VEHICLE APPROACHING AN INTERSECTION ON A BUSY STREET TO MAKE A LEFT TURN ONTO A MAJOR HIGHWAY ON-RAMP, VEHICLE LOST POWER WHILE IN MOTION AND APPEARED TO ENTER "ACCESSORY MODE". WAS ABLE TO BRING VEHICLE TO STOP (IN THE MIDDLE OF THE INTERSECTION), PUT IT IN PARK AND RESTART THE VEHICLE. BROUGHT IT IMMEDIATELY TO LINCOLN ... Read more
Incident date: Oct 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/27/17*LJ... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Oct 21, 2016
TAKATA RECALL. THE REPAIRS ARE TAKING TOO LONG. I DRIVE WITH MY 10-MONTH OLD IN THE CAR AND AM CONCERNED WITH THE LIFE THREATENING/SERIOUS INJURY POSSIBILITY IF INVOLVED IN AN ACCIDENT WHERE THE AIRBAG IS ENGAGED! I WOULD LIKE AN ALTERNATIVE RECOURSE AT THE EXPENSE OF THE MANUFACTURER, SUCH AS A LOANER CAR OR SOMETHING! MY FAMILY'S LIFE IS AT RISK EVERY TIME WE DRIVE THE CAR. I HAVE TWO CARS ... Read more
Incident date: Oct 26, 2016
POWER TRAIN UNIT FAILURE - 89K MILES WITH WARRANTY BEING DECLINED DUE TO LUBRICATION ISSUE. APPARENTLY THE FLUID LEAKED AND THERE WAS NO WAY FOR MYSELF TO KNOW THIS AS FLUID IS VERY MINIMAL IN THIS UNIT THAT IT WOULDN'T EVEN SPILL DOWN TO THE GROUND PER THE DEALER.... THIS HAS CAUSED FAILURE TO THE UNIT - THIS IS A HUGE HIT TO THE WALLET AS WELL AS THE VEHICLE IS UNABLE TO BE DRIVEN LARGE RATTLIN... Read more
Incident date: Oct 25, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AV... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Oct 11, 2016
RECENTLY, THIS CAR STARTED INTERMITTENTLY DISPLAYING THE "POWER STEERING ASSIST FAULT" CODE AND AT THE SAME TIME THE STEERING WOULD SEIZE UP WHEN IN MOTION. THIS HAS NOW HAPPENED TWICE WITHIN THE LAST 2 WEEKS. ON INVESTIGATION, 2011 LINCOLN MKS VEHICLES WITH THE 3.5L GTDI ENGINE (MY VEHICLE) WERE SUPPOSED TO BE COVERED BY RECALL 15S18 WHICH ADDRESSES THIS EXACT SAFETY SITUATION. WHEN I CALLED B... Read more
Incident date: Jul 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Apr 26, 2016
THE BRAKES DO NOT ALWAYS FUNCTION. PEDAL GOES DOWN TO FLOOR. BROUGHT TO LINCOLNS ATTENTION LAST APRIL, JUNE AND JULY. WE HAVE NOTES AND LETTERS WITH HEATHER CARLYLE FROM LINCOLN MOTOR COMPANY
Incident date: Sep 1, 2016
WHILE IN MOTION VEHICLE ENGINE ACCELERATES ON ITS OWN. NOT A DRIVER ERROR PROBLEM. THIS EXTREMELY DANGEROUS ENGINE REVVING HAS OCCURRED SEVERAL TIMES WHEN DRIVING IN THE CITY AND SLOWING DOWN APPROACHING AN INTERSECTION. CAN CONTROL THE ENGINE REVVING UP BY PLACING TRANSMISSION ON NEUTRAL, STOPPING CAR TURN IGNITION TO OFF. RESTART ENGINE AND ENGINE BEHAVES PROPERLY. TOOK CAR TO DEALER 0N 9/22/16... Read more
Incident date: Jun 30, 2016
LINCOLN NAVIGATOR VEHICLES EQUIPPED WITH 5.4L ENGINES. THE FUEL RAIL CROSS-OVER HOSE MAY CONTAIN WEAK AREAS. AS A RESULT, THE HOSE MAY CRACK, WHICH COULD CAUSE A FUEL ODOR AND/OR FUEL LEAK
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE LEAKED FUEL AND THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Aug 9, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 18, 2016
WHILE DRIVING ON A HIGHWAY IN RUSH HOUR TRAFFIC, MY VEHICLE SUDDENLY LOST ACCELERATION AND WARNING LIGHT/WRENCH SYMBOL CAME ON. I COULD NOT ACCELERATE OVER 10 MPH AND LIMPED TO SIDE OF ROAD. I TURNED OFF VEHICLE FOR ABOUT 20 MINUTES, AFTER THAT TURNED BACK ON AND VEHICLE WORKED COMPLETELY NORMAL. I DROVE TO DEALER IMMEDIATELY, THEY REPLACED THROTTLE BODY AND UPDATED SOFTWARE. MY VEHICLE HAS 10... Read more
Incident date: Oct 18, 2016
WHILE DRIVING ON A HIGHWAY IN RUSH HOUR TRAFFIC, MY VEHICLE SUDDENLY LOST ACCELERATION AND WARNING LIGHT/WRENCH SYMBOL CAME ON. I COULD NOT ACCELERATE OVER 10 MPH AND LIMPED TO SIDE OF ROAD. I TURNED OFF VEHICLE FOR ABOUT 20 MINUTES, AFTER THAT TURNED BACK ON AND VEHICLE WORKED COMPLETELY NORMAL. I DROVE TO DEALER IMMEDIATELY, THEY REPLACED THROTTLE BODY AND UPDATED SOFTWARE. MY VEHICLE HAS 10... Read more
Incident date: Oct 16, 2016
TL* THE CONTACT OWNS A 1999 LINCOLN TOWN CAR. WHILE DRIVING 10 MPH, THE BALL JOINTS ON THE VEHICLE BECAME UNDONE. IN ADDITION, THE A FRAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 175,000.
Incident date: Oct 15, 2016
WHILE PARKED AT THE GAS STATION GETTING READY TO PUMP GAS THE REAR WINDOW EXPLODED, GLASS SHATTERED EVERYWHERE, LEFT HINGE CRACKED AND FRAME AROUND LIFTGATE BEND AND CURLED UP. MY REAR LIFTGATE HAS THE SAME CRACKED AS PREVIOUSLY REPORTED. I REPLACED THE ENTIRE LIFTGATE IN 2011 & ON THE NEW LIFTGATE THE SAME CRACK CAME BACK
Incident date: Oct 17, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE....UPDATED 12/14/16 *... Read more
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Oct 12, 2016
LINCOLN MKT 2014 HAS STALLED THREE TIMES. I HAVE ALWAYS TAKEN IT TO A DEALER FOR REGULAR MAINTENANCE AND REPAIR. IT HAS NOT EVEN BEEN TWO WEEKS SINCE THE CAR CAME BACK AFTER A 1 MONTH OF REPAIR FROM THE DEALER THAT MY CAR DOES NOT START. I CALLED ROADSIDE ASSISTANCE, THEY GAVE A BOOST WHICH MADE THE CAR START BUT AFTER LEAVING THE ENGINE RUNNING FOR 1 HOUR AND TURNING IT OFF, THIS CAR DOES NOT ST... Read more
Incident date: Oct 12, 2016
LINCOLN MKT 2014 HAS STALLED THREE TIMES. I HAVE ALWAYS TAKEN IT TO A DEALER FOR REGULAR MAINTENANCE AND REPAIR. IT HAS NOT EVEN BEEN TWO WEEKS SINCE THE CAR CAME BACK AFTER A 1 MONTH OF REPAIR FROM THE DEALER THAT MY CAR DOES NOT START. I CALLED ROADSIDE ASSISTANCE, THEY GAVE A BOOST WHICH MADE THE CAR START BUT AFTER LEAVING THE ENGINE RUNNING FOR 1 HOUR AND TURNING IT OFF, THIS CAR DOES NOT ST... Read more
Incident date: Oct 12, 2016
LINCOLN MKT 2014 HAS STALLED THREE TIMES. I HAVE ALWAYS TAKEN IT TO A DEALER FOR REGULAR MAINTENANCE AND REPAIR. IT HAS NOT EVEN BEEN TWO WEEKS SINCE THE CAR CAME BACK AFTER A 1 MONTH OF REPAIR FROM THE DEALER THAT MY CAR DOES NOT START. I CALLED ROADSIDE ASSISTANCE, THEY GAVE A BOOST WHICH MADE THE CAR START BUT AFTER LEAVING THE ENGINE RUNNING FOR 1 HOUR AND TURNING IT OFF, THIS CAR DOES NOT ST... Read more
Incident date: Oct 9, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT LOST ALL BRAKE AND POWER STEERING FUNCTIONALITY. THE VEHICLE WAS REPAIRED AND DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000. THE VIN WAS NOT AVAILABLE.
Incident date: Oct 9, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN MARK LT. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT LOST ALL BRAKE AND POWER STEERING FUNCTIONALITY. THE VEHICLE WAS REPAIRED AND DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000. THE VIN WAS NOT AVAILABLE.
Incident date: Oct 8, 2016
I WAS DRIVING TO MY SON'S HOUSE WHEN THE CAR LOST POWER THERE WAS A CHIME WARNING AND ON THE DASH A MENU STARTING THE HILL ASSIST WAS NOT AVAILABLE THE ENGINE CONTINUE TO RUN BUT THERE WAS NO RESPONSE WHEN I PRESSED ON THE ACCELERATOR THE CAR WOULD ONLY DUE ABOUT 3 MILES AT IDLE SPEED. WAS ABLE RESTART IT AND MAKE BACK HOME, ON THE NEXT DAY10/09/16 I HAD THE SAME PROBLEM THIS TIME I COULD NOT GET ... Read more
Incident date: Oct 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Oct 3, 2016
THE RIGHT REAR DOOR SWUNG OPEN AS I WAS DRIVING. THE DOOR WON'T STAY SHUT.
Incident date: Aug 28, 2016
THE SUV GOT A CHECK ENGINE LIGHT AND WRENCH SYMBOL(POWER TRAIN) AND BEGAN TO JERK AFTER STOPS AT RED LIGHTS OR STOP SIGNS WHILE HEADING TO THE EXPRESSWAY. IT LOST POWER COMPLETELY,WHILE IN MOTION AND NEARLY CAUSED AN ACCIDENT ON THE BELT PKWY. I HAD THE GAS PEDAL FULLY PRESSED DOWN AND COULDN'T ACCELERATE SUDDENLY. I HAD TO DRIVE WITH ON FOOT ON THE BRAKE AND THE OTHER ON THE GAS TO KEEP CONTROL O... Read more
Incident date: Sep 21, 2016
THE DOOR HANDLE ON THE DRIVER SIDE DOOR BROKE, WHICH WOULD NOT ALLOW THE LOCKING MECHANISM TO WORK.. UNABLE TO LOCK THE CAR DOOR EITHER MANUALLY OR BY USING THE REMOTE FOB. WAS ABLE TO OPEN & CLOSE THE DOOR, JUST COULD NOT LOCK IT. THIS HAPPENED WHILE THE VEHICLE WAS STATIONARY. I UNDERSTAND THIS SAME PROBLEM EXISTS ON THE FORD FUSION. WE HAD THE PART REPLACED TODAY AT THE COST OF $113.01.