Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 1, 2016
LETTER FROM CONGRESSMAN GRAVES ON BEHALF OF CONSTITUENT RE 2008 LINCOLN MKX RECALL NOTICE FOR FRONT PASSENGER AIRBAG. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. *JS
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BRANDON FORD (9090 E ADAMO DR, TAMPA, FL 33619 (813) 246-3673) WHERE IT WAS CONFIRMED TH... Read more
Incident date: Jun 1, 2017
THERE HAS BEEN A UNPROVOKED CRACK IN THE LIFT GATE PANEL FOR A COUPLE YEARS NOW (WHICH SEEMS TO BE A VERY COMMON PROBLEM IN THIS MODEL), WE HAVE NOT HAD ISSUES UNTIL THE REAR WINDOW STARTED FLYING OPEN WHILE DRIVING AT AROUND 30MPH. THE LATCH HAS MALFUNCTIONED DUE TO WATER SEEPING INTO CRACK.
Incident date: Jun 1, 2017
THERE HAS BEEN A UNPROVOKED CRACK IN THE LIFT GATE PANEL FOR A COUPLE YEARS NOW (WHICH SEEMS TO BE A VERY COMMON PROBLEM IN THIS MODEL), WE HAVE NOT HAD ISSUES UNTIL THE REAR WINDOW STARTED FLYING OPEN WHILE DRIVING AT AROUND 30MPH. THE LATCH HAS MALFUNCTIONED DUE TO WATER SEEPING INTO CRACK.
Incident date: Mar 1, 2017
TAKATA INFLATORS: RE:--LETTER RECEIVED FROM THE LINCOLN MOTOR COMPANY DATED MARCH 2017 ***IMPORTANT SAFETY RECALL***PASSENGER FRONTAL AIR BAG INFLATOR MAY RUPTURE ETC.-- SAFETY RECALL NOTICE 17S01 / NHTSA RECALL 17V-024 --THE LINCOLN MOTOR CO., HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN YOUR VEHICLE, WITH VIN SHOWN ABOVE. (PROBLEM) --- IT HAS NOW BEEN APPROX. 5 ... Read more
Incident date: Jul 2, 2017
SEAT BELTS WON'T RETRACT. IGNITION SWITCH IS FAULTY AND SHORTING OUT RADIO AND OTHER ELECTRICAL COMPONENTS. WANTING TO PREVENT FIRE FROM HAPPENING, BY TAKING CARE OF THIS NOW.
Incident date: Jul 2, 2017
SEAT BELTS WON'T RETRACT. IGNITION SWITCH IS FAULTY AND SHORTING OUT RADIO AND OTHER ELECTRICAL COMPONENTS. WANTING TO PREVENT FIRE FROM HAPPENING, BY TAKING CARE OF THIS NOW.
Incident date: Jul 2, 2017
SEAT BELTS WON'T RETRACT. IGNITION SWITCH IS FAULTY AND SHORTING OUT RADIO AND OTHER ELECTRICAL COMPONENTS. WANTING TO PREVENT FIRE FROM HAPPENING, BY TAKING CARE OF THIS NOW.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PINES LINCOLN DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE ... Read more
Incident date: Jan 17, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE COCONUT POINT FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MAN... Read more
LINCOLN
MKZ HYBRID
(2011) - STEERING
Jul 20, 2017
Incident date: Jan 5, 2017
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE DRIVING 20-30 MPH ON THREE OCCASIONS, THE POWER STEERING FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CARMAN FORD LINCOLN (LOCATED AT 193 S DUPONT HWY, NEW CASTLE, DE 19720, PHONE: (302) 323-2300) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR... Read more
Crash
Incident date: Jul 12, 2017
BLIND SPOT SENSOR FAILURE - IN HEAVY RAIN DRIVING I GET A DASH DISPLAY INFORMING ME THE BLIND SPOT FEATURE IS NOT WORKING. REF. TO MANUAL. BOTH SIDE VIEW MIRROR YELLOW LITES STAY ON. OF ALL TIMES I WANT MY BLIND SPOT OPTION NOT WORKING. MUMS THE WORD DEALER RESPONSE. SAY THIS IS DANGEROUS. THIS NEEDS TO BE FIXED.
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Jul 19, 2017
Incident date: Jul 5, 2017
DRIVER'S DOOR DOES NOT OPEN FROM THE INSIDE. IT APPEARS THAT A WIRE HAS SNAPPED CAUSING THIS ISSUE. I HAVE TO ROLL THE WINDOW DOWN TO OPEN THE DOOR FROM THE OUTSIDE.
Incident date: Jun 26, 2017
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. WHILE DRIVING APPROXIMATELY 3-5 MPH IN TRAFFIC, ANOTHER VEHICLE STRUCK THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE CRASH. THE CONTACT SUSTAINED AN INJURY TO THE LEFT SIDE OF THE HEAD AS IT CAME IN CONTACT WITH THE DRIVER SIDE WINDOW, AS WELL AS INJURIES TO THE LEFT ... Read more
Crash
1 injured
LINCOLN
CONTINENTAL
(2001) - STEERING
Jul 18, 2017
Incident date: Jul 15, 2017
I WAS BACKING OUT OF MY GARAGE AT HOME AND WHEN I TURNED MY STEERING WHEEL, THE LEFT FRONT SPRING BROKE AND SHREDDED THE INSIDE OF THE TIRE. I CHECKED THE AREA THAT THE SPRING BROKE, AND IT WAS CLEAN, UNRUSTED METAL, THERE WAS NO SIGN OF AN IMPENDING FAILURE, JUST A SUDDEN BREAK.
LINCOLN
CONTINENTAL
(2001) - SUSPENSION
Jul 18, 2017
Incident date: Jul 15, 2017
I WAS BACKING OUT OF MY GARAGE AT HOME AND WHEN I TURNED MY STEERING WHEEL, THE LEFT FRONT SPRING BROKE AND SHREDDED THE INSIDE OF THE TIRE. I CHECKED THE AREA THAT THE SPRING BROKE, AND IT WAS CLEAN, UNRUSTED METAL, THERE WAS NO SIGN OF AN IMPENDING FAILURE, JUST A SUDDEN BREAK.
LINCOLN
CONTINENTAL
(2001) - WHEELS
Jul 18, 2017
Incident date: Jul 15, 2017
I WAS BACKING OUT OF MY GARAGE AT HOME AND WHEN I TURNED MY STEERING WHEEL, THE LEFT FRONT SPRING BROKE AND SHREDDED THE INSIDE OF THE TIRE. I CHECKED THE AREA THAT THE SPRING BROKE, AND IT WAS CLEAN, UNRUSTED METAL, THERE WAS NO SIGN OF AN IMPENDING FAILURE, JUST A SUDDEN BREAK.
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER PLAZA LINCOLN MERCURY OF LEESBURG, FLORIDA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GATEWAY FORD (190 SYKES MOUNTAIN AVE, WHITE RIVER JUNCTION, VT, (802) 295-3124) WHERE IT WAS CONFIRMED THAT THE PARTS ... Read more
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VIC BAILEY FORD LINCON LOCATED AT 501 E DANIEL MORGAN AVE SPARTANBURG, S... Read more
Incident date: Feb 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MA... Read more
Incident date: Jan 10, 2017
LINCOLN MKZ 2012 VEHICLE IS STATIONARY. PASSENGER SIDE AIRBAG HAS BEEN RECALLED AND I WANT THE NEW AIRBAG TO BE DELIVERED TO THE LINCOLN DEALER VIC BAILY FORD, 501 E. DANIEL MORGAN AVE. SPARTANBURG SC 29302 SO THEY CAN INSTALL IT.
Incident date: Nov 15, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE CONTACT DETECTED A FUEL ODOR AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO DAVE SINCLAIR FORD (7466 S LINDBERGH BLVD, ST. LOUIS, MO 63125) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V6... Read more
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2015 LINCOLN MKX. THE CONTACT INQUIRED ABOUT A RECALL AND WAS INFORMED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE CONTACT STATED THAT WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE PARKING AND ANTI THEFT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT N... Read more
Incident date: Jun 18, 2017
ON 6-18-2017, WHILE DRIVING ON A 4 LANE ROAD WITH 2 PASSENGERS, THE GAS TANK DROPPED AND WAS DRAGGING ON THE ROAD. IT DID NOT IGNITE. IT WAS TOWED TO THE DEALER FOR REPAIRS (INVOICE LICS480075). I FILED A COMPLAINT (CASE # CAS12546829) WITH THE FORD-LINCOLN MOTOR COMPANY. THIS WAS A POTENTIALLY LIFE THREATENING OCCURRENCE.
Incident date: Jul 4, 2017
LINCOLN PASSENGER DOOR LATCH. THE VEHICLE WAS STATIONARY, AT A GAS STATION HAVING JUST REFUELED. THE PASSENGER WENT TO CLOSE THE DOOR AND DOOR DID NOT CLOSE. SO TRIED AGAIN AND REALIZED THE DOOR WAS NOT STAYING CLOSED. DRIVER CHECKED THE DOOR LATCH TO SEE IF IT NEEDED TO BE PUSHED DOWN AND REALIZED THIS WAS NOT THE PROBLEM. THE VEHICLE AND PASSENGERS WERE ON A TRIP OUT OF STATE MORE THAN 8+ HOURS ... Read more
Incident date: Jul 6, 2017
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE VEHICLE WAS NOT PARKED CORRECTLY AND DECIDED TO STRAIGHTEN THE VEHICLE. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL DING NOISE AND THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING AND DROVE OVER A CURB. WHILE ATTEMPTING TO REVERSE THE VEHICLE OFF OF THE CURB WITH THE BRAK... Read more
Crash
Incident date: Nov 9, 2012
TL* THE CONTACT OWNED A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP SIGN AND CRASHED INTO THE FRONT DRIVER AND PASSENGER SIDE OF THE VEHICLE. ONLY THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER WAS WEARING A SEAT BELT, BUT THE FORCE OF THE CRASH INJURED THE CONTACTS NECK, FRACTURED HIS BACK IN TWO PLACES, AND FRACTURED... Read more
Crash
1 injured
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (LINCOLN OF WAYNE, 1910 NJ-23, WAYNE, NJ, 07470) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MAN... Read more
Incident date: Jun 1, 2016
TAKATA RECALL THE AIR BAGS HAVE BEEN RECALLED FOR 2 YEARS BUT NO REPLACEMENT AIR BAGS ARE AVAILABLE YET. I AM FORCED TO DRIVE A DEATH TRAP.
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION TWO YEARS AGO. THE CONTACT MENTIONED THAT FORD LINCOLN PINEWOOD BLVD OF FLORIDA ADVISED THAT PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. KOONS FORD AND LINCOLN (2540 RIVA ROAD ANNAPOLIS, MD 21401 410-224-2100) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL ... Read more
Incident date: Mar 1, 2007
TAKATA RECALL WHAT HAPPENS NOW THAT TAKATA HAS DECLARED BANKRUPTCY? I HAVE BEEN WAITING OVER ONE YEAR SINCE NOTIFICATION (LETTER).
Incident date: Mar 1, 2017
TAKATA RECALL. RECEIVED RECALL NOTICE IN 3/2017 FOR PASSENGER FRONTAL AIRBAG INFLATOR. STILL CAN'T GET REPAIRED. DEALER SAYS THEY HAVEN'T RECEIVED REPLACEMENT PARTS. WAITING TOO LONG FOR RECALL REPAIR. IT APPEARS THAT S. FLORIDA SHOULD BE A HIGH PRIORITY FOR REPAIR PARTS DUE TO HIGH HEAT AND HUMIDITY.
Incident date: Jan 1, 2016
MY AIRBAG ICON LIGHTS UP MOST OF THE TIME THAT IAM DRIVING THE FORD DEALERSHIP SAYS IT MEANS THAT THE AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT AND THAT I WOULD HAVE TO PAY THOUSANDS OF DOLLARS TO FIX IT I TOLD THE MANAGER WHY IS THAT ON ME ITS NOT APART THAT I WORE OUT BY DRIVING THE CAR HE SAID WHY ISNT ON YOU
Incident date: Jun 28, 2017
WHEN LIGHTING IS SWITCHED ON FROM THE DASHBOARD SWITCH OR FROM AUTO LAMP FEATURE, ALL LIGHTS COME ON EXCEPT THE HEADLIGHTS.. NO HI OR LO BEAM. THE HIGH BEAMS WILL WORK FROM THE "FLASH TO PASS" FEATURE WITH THE TURN SIGNAL STALK. THIS FAILURE OCCURRED SUDDENLY. FORTUNATELY JUST BEFORE I ENTERED THE HIGHWAY THIS SEEMS PRECISELY THE LIGHTING CONTROL MODULE PROBLEM THAT FORD COVERS FOR THE CROWN V... Read more
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED A RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (FAIRWAY FORD LINCOLN OF GREENVILLE 2323 LAURENS RD, GREENVILLE, SC, 29607) STATED THAT THE PARTS WERE UNAVAIL... Read more
Incident date: Nov 6, 2016
2017 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO COMPUTER TOUCH SCREEN MALFUNCTION, HEADLIGHTS CONTROL SWITCH PROBLEMS. *LD THE CONSUMER STATED WITHIN THE FIRST MONTH OF PURCHASING THE VEHICLE THE TOUCH SCREEN WOULD SHUT DOWN AND REBOOT ITSELF WHILE DRIVING. THE SWITCH THAT CONTROLS THE HEADLIGHTS WAS ALSO FAULTY. UPDATED 07/10/2017*JS
Incident date: Nov 6, 2016
2017 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO COMPUTER TOUCH SCREEN MALFUNCTION, HEADLIGHTS CONTROL SWITCH PROBLEMS. *LD THE CONSUMER STATED WITHIN THE FIRST MONTH OF PURCHASING THE VEHICLE THE TOUCH SCREEN WOULD SHUT DOWN AND REBOOT ITSELF WHILE DRIVING. THE SWITCH THAT CONTROLS THE HEADLIGHTS WAS ALSO FAULTY. UPDATED 07/10/2017*JS
Incident date: Jun 30, 2017
ENGINE HAS STALLED TWICE WHILE IN OPERATION. FIRST TIME WHILE BACKING OUT OF A PARKING SPACE,SECOND TIME WHILE DRIVING FORWARD IN TRAFFIC ON THE HIGHWAY. IN BOTH INSTANCES HAD TO COME TO A COMPLETE STOP, PLACE VEHICLE INTO PARK, SHUT OFF THE IGNITION AND THEN RESTART. BOTH INSTANCES VEHICLE WAS IN MOTION. SECOND INSTANCE WAS IN MOVING TRAFFIC AND HAD TO PULL ONTO THE ROAD SHOULDER OUT OF TRAFF... Read more
Incident date: Jun 14, 2017
AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO G... Read more
Incident date: Jun 14, 2017
AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO G... Read more
Incident date: Jul 6, 2017
VEHICLE STARTED TO LOOSE POWER. THE "SEE OWNER'S MANUAL" LIGHT ILLUMINATED. THE VEHICLE WAS COASTED TO A NEARBY DEALER AT: ATCHINSON FORD, BELLEVILLE, MI, WHERE IT WAS DIAGNOSED THAT THE THROTTLE MECHANISN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 6,000. FE
Incident date: Jul 6, 2017
VEHICLE STARTED TO LOOSE POWER. THE "SEE OWNER'S MANUAL" LIGHT ILLUMINATED. THE VEHICLE WAS COASTED TO A NEARBY DEALER AT: ATCHINSON FORD, BELLEVILLE, MI, WHERE IT WAS DIAGNOSED THAT THE THROTTLE MECHANISN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 6,000. FE
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SARAT FORD LINCOLN (245 SPRINGFIELD ST, AGAWAM, MA 01001 (413) 786-0430) WHERE IT WAS CO... Read more
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STOPPED, THE CONTACT SMELLED BURNING RUBBER AND PLASTIC. THE CONTACT NOTICED SMOKE AND FLAMES EMERGING FROM BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE FIRE DEPARTMENT WAS NOT CALLED AND THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BAYWAY LINCOLN (12333 G... Read more
Fire
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STOPPED, THE CONTACT SMELLED BURNING RUBBER AND PLASTIC. THE CONTACT NOTICED SMOKE AND FLAMES EMERGING FROM BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE FIRE DEPARTMENT WAS NOT CALLED AND THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BAYWAY LINCOLN (12333 G... Read more
Fire
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.