Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART N... Read more
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SIDE MIRROR BECAME SMUDGED AND THE DRIVER COULD NOT SEE OUT OF THE MIRROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Incident date: Jun 1, 2012
TL* THE CONTACT OWNS A 2011 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE WHEELS WOULD SUDDENLY LOCK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE. ON BOTH OCCASIONS, THE TRANSMISSION WAS REPROGRAMMED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. ...UPDATED 05/11/17 *BF
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE ... Read more
LINCOLN
MKZ HYBRID
(2016) — SEAT BELTS
Mar 1, 2017
Incident date: Jan 28, 2017
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Feb 28, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD ISSUES TRADING IN THE VEHICLE DUE TO THE RE... Read more
Incident date: Feb 26, 2017
AFTER DRIVING AT HIGH SPEED OR HIGH LOAD AND THEN COMING TO A STOP, AN EXHAUST SMELL WILL FILL THE CABIN WITH VISIBLE SMOKE COMING FROM UNDER THE HOOD. MY FRIEND WAS DRIVING MY CAR AND SAID HE ALMOST PASSED OUT, WHILE DRIVING 50 MPH, BEFORE OPENING A WINDOW. I HAVE PERSONALLY EXPERIENCED THIS PROBLEM AS WELL, THINKING MY CAR WAS ON FIRE. FORD DEALER SAYS THERE IS NO RECALL OR KNOWN FIX FOR THIS ... Read more
Incident date: Jan 18, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN TOWN CAR. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, A BEEPING NOISE WAS HEARD FROM THE DASHBOARD AND THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE AIR BAG WOULD DEPLOY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MK7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCON... Read more
Incident date: Feb 17, 2017
DRIVER SIDE DOOR HANDLE/LOCK NOT OPERATING - VERY VERY HARD TO GET DOOR HANDLE/LOCK TO UNLOCK AND ALLOW ME TO EXIT CAR THRU DRIVER SIDE DOOR. EVEN FOB WOULD NOT WORK PROPERLY TO UNLOCK DOOR TO ALLOW EXIT. THIS COULD BE A VERY SERIOUS SAFETY FACTOR IN THE EVENT OF A COLLISION ESPECIALLY IF IT RESULTED IN A FIRE. THIS HAPPENED FOR THE FIST TIME ON 2/17/17 WHEN I ARRIVED AT WORK AND HAS CONTINUED ... Read more
Incident date: Jul 1, 2016
TAKATA RECALL RECEIVED NOTICE OF RECALL JULY 2016. STILL WAITING FOR REPAIR. NEED TO USE CAR BUT FEEL UNSAFE TO USE IT, THEREFORE, NO USE FOR PASSENGER SIDE SINCE JULY 2016 RECALL. THIS HAS NOT BEEN TAKEN CARE OF IN "A TIMELY MANNER" AS DESCRIBED IN LETTER. HELP!!! *JS
Incident date: Dec 17, 2015
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH AND THE POWER STEERING WENT COMPLETELY OUT. A MESSAGE POPPED UP ON THE DASH STATING "SERVICE POWER STEERING NOW". I WAS UNABLE TO MOVE THE VEHICLE OFF OF THE INTERSTATE. I SAW A RECALL FOR THIS ISSUE FOR THE YEAR MAKE AND MODEL OF THIS VEHICLE BUT AM ENRAGED THAT WHEN I CHECK THE VIN IT COMES UP WITH NO RECALL. OBVIOUSLY THERE IS AN ISSUE WITH THE PRODUC... Read more
Incident date: Jul 1, 2016
WE RECEIVED THE RECALL IN JUNE FOR A LEAKY FUEL TANK. WE HAD THAT FIXED. IN JULY 2016 WE RECEIVED THE RECALL FOR THE FAULTY TAKATA PASSENGER SIDE AIRBAGS. WE WENT INTO BILL KNIGHT LINCOLN IN TULSA, OK ONLY TO FIND OUT THAT THERE ARE NO PARTS TO FIX IT. IN THE MEANTIME, A FRIEND OF MINE INITIALLY GOT A UNLIMITED LOANER CAR BECAUSE OF THE NATURE OF HER COUNSELING JOB WITH CHILDREN. SHE DROVE DIFFERE... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Feb 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIR... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION D... Read more
Incident date: Feb 18, 2017
FRONT ROOF GLASS PANEL EXPLODING FOR NO APPARENT REASON WHILE DRIVING ON HIGHWAY WITH NO CARS OR BRIDGES AROUND ME. SHARDS AND PIECES OF BROKEN GLASS HITTING ME AND PASSENGER. SAFETY ISSUE AND HAS HAPPENED TO HUNDREDS OF PEOPLE AND LINCOLN/FORD WILL NOT STAND BEHIND LACK OF WORKMANSHIP OR DESIGN FLAW. THEY WANT $1800 TO REPAIR.
Incident date: Feb 10, 2017
DOORS FAIL TO LATCH, WITH SEVERAL REPORTS INDICATING THAT THE 'DOOR AJAR' WARNING LIGHT ON THE DASH APPEARED AND CABIN LIGHTS STAYS ON WHILE DRIVING AND STAYS ON AFTER CLOSING DOORS! THE ONLY WAY TO TURN THEM OFF IS TO UNPLUG BATTERY! THIS IS THE 3RD TIME THAT I HAVE BEEN REPAIRING DIFFERENT DOORS LATCH AND I AM SURPRISED WHY CAR SAFETY RECALL HAS NOT BEEN ISSUED YET ON THESE MODELS. IT'S VERY EXP... Read more
Incident date: Feb 10, 2017
DOORS FAIL TO LATCH, WITH SEVERAL REPORTS INDICATING THAT THE 'DOOR AJAR' WARNING LIGHT ON THE DASH APPEARED AND CABIN LIGHTS STAYS ON WHILE DRIVING AND STAYS ON AFTER CLOSING DOORS! THE ONLY WAY TO TURN THEM OFF IS TO UNPLUG BATTERY! THIS IS THE 3RD TIME THAT I HAVE BEEN REPAIRING DIFFERENT DOORS LATCH AND I AM SURPRISED WHY CAR SAFETY RECALL HAS NOT BEEN ISSUED YET ON THESE MODELS. IT'S VERY EXP... Read more
Incident date: Feb 10, 2017
DOORS FAIL TO LATCH, WITH SEVERAL REPORTS INDICATING THAT THE 'DOOR AJAR' WARNING LIGHT ON THE DASH APPEARED AND CABIN LIGHTS STAYS ON WHILE DRIVING AND STAYS ON AFTER CLOSING DOORS! THE ONLY WAY TO TURN THEM OFF IS TO UNPLUG BATTERY! THIS IS THE 3RD TIME THAT I HAVE BEEN REPAIRING DIFFERENT DOORS LATCH AND I AM SURPRISED WHY CAR SAFETY RECALL HAS NOT BEEN ISSUED YET ON THESE MODELS. IT'S VERY EXP... Read more
Incident date: Dec 5, 2016
BRAKES GRAB CAUSING VEHICLE TO SKID ON WET PAVEMENT. PASSENGERS ARE RESTRAINED BY SEAT BELTS AND LOOSE ITEMS IN VEHICLE TOSSED TOWARDS FRONT. WILL HAPPEN UNDER LIGHT PEDAL APPLICATION EVEN WHEN APPLIED KNOWING THE PROBLEM EXITS. HAVE ALMOST SLID OF ROADWAY ON CURVES USING EXTREME CAUTION BRAKING.
Incident date: Feb 17, 2016
TAKATA RECALL WE WERE DRIVING DOWN THE ROAD ALL OF A SUDDEN THE WRENCH LIGHT COME ON AND THE SPEEDOMETER QUIT WORKING AND TIRE PRESSURE SENSOR MONITOR FAILURE LIGHT CAME ON. THEN RPM PICKED UP TO 3000 WAS LOOSING POWER, DROVE 3 MILES TO NEAREST WIDE SPOT. PUT VEHICLE IN PARK CUT ENGINE OFF, LET IT SIT , ALL LIGHTS WENT OFF , PUT IT IN REVERSE IT JERKED ABNORMALLY HARD AND WHEN I PUT IT IN DRIVE IT... Read more
Incident date: Feb 9, 2017
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE MAKING A TURN AT APPROXIMATELY 30 MPH, THE POWER STEERING SUDDENLY FAILED. THE WARNING INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Incident date: Feb 10, 2017
WHILE DRIVING THROUGH AN INTERSECTION THE ENGINE STOPPED RUNNING. MY MECHANIC DIAGNOSED THE VEHICLE AS IT NEEDING A NEW COOLING FAN. THE ODD PART WAS MY ENGINE LIGHT NEVER CAME ON, THE COOL/HOT DISPLAY ON THE INSTRUMENT PANEL NEVER SHOWED IT WAS OVERHEATING. I'M CURRENTLY WAITING FOR THE PART TO ARRIVE TO THE MECHANICS SHOP. THE INCIDENT HAPPENED AT NIGHT IN THE MIDDLE OF AN INTERSECTION. THI... Read more
LINCOLN
MKZ HYBRID
(2013) — ELECTRICAL SYSTEM
Feb 16, 2017
Incident date: Dec 1, 2016
I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC.... Read more
LINCOLN
MKZ HYBRID
(2013) — POWER TRAIN
Feb 16, 2017
Incident date: Dec 1, 2016
I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC.... Read more
LINCOLN
MKZ HYBRID
(2013) — STEERING
Feb 16, 2017
Incident date: Dec 1, 2016
I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC.... Read more
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *CN
Incident date: Jan 5, 2017
I HAVE HAD PROBLEMS WITH MY 2016 MKX, PURCHASED IN JUNE OF 2016. THE EXHAUST SYSTEM HAS BEEN LEAKING INTO THE CABIN. I ACTUALLY TOOK THE CAR IN FOR SERVICE, BUT THE CAR DEALERSHIP COULD NOT FIND AN ISSUE. THEY CLEANED UNDERNEATH THE EXHAUST LINES AND IT HAS IMPROVED. THE VEHICLE IS USUALLY IN MOTION, I LIVE IN AN AREA WITH HILLS USUALLY AFTER CLIMBING UP A HILL OF A CITY STREET. I HAVE NOTIC... Read more
Incident date: Feb 10, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE VEHICLE WOULD EFFECTIVELY STOP; HOWEVER, THERE WERE GRAVE CONCERNS THAT EVENTUALLY THE BRAKES WOULD TOTALLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER, BRAKE CALIPERS, AND ROTORS NE... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Dec 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Feb 12, 2017
ENGINE TEMPERATURE SUDDENLY SPIKED AND THE ON-BOARD COMPUTER SHUT DOWN THE ENGINE WHILE DRIVING ON LOCAL HIGHWAY. SPEED ABOUT 45 MPH AND WAS ABLE TO PULL TO SHOULDER. OPENED HOOD AND FOUND THE COOLANT RESERVOIR EMPTY SO ADDED WATER AND WAS ABLE TO DRIVE THE THREE MILES TO HOME. ADDED ADDITIONAL COOLANT BUT SHORTLY THEREAFTER (5 - 7 MILES OF DRIVING) THE ENGINE STARTED TO RUN ROUGH AND ENDED UP HAV... Read more
Incident date: Feb 10, 2017
I PURCHASED MY LINCOLN MKX 2013 NEW FROM SUTTON FORD. THE TIRES ON THE CAR AT THE TIME WERE PIRELLI SCORPION TIRES. WITHIN LESS THAN YEAR FROM TIRE EXPLODED FROM THE SIDE WALL WHILE ON MY WAY TO WORK. NO ONE WAS HURT. HOWEVER, I HAD TO REPLACE THE TIRE. LESS THAN A MONTH LATER TWO OTHER TIRES BEGAN TO LEAK WITH REPORT INITIALLY THAT IT WAS THE 20" CHROME ALLOY WHEEL WHICH WAS MALFUNCTIONING. ... Read more
Incident date: Feb 10, 2017
I PURCHASED MY LINCOLN MKX 2013 NEW FROM SUTTON FORD. THE TIRES ON THE CAR AT THE TIME WERE PIRELLI SCORPION TIRES. WITHIN LESS THAN YEAR FROM TIRE EXPLODED FROM THE SIDE WALL WHILE ON MY WAY TO WORK. NO ONE WAS HURT. HOWEVER, I HAD TO REPLACE THE TIRE. LESS THAN A MONTH LATER TWO OTHER TIRES BEGAN TO LEAK WITH REPORT INITIALLY THAT IT WAS THE 20" CHROME ALLOY WHEEL WHICH WAS MALFUNCTIONING. ... Read more
Incident date: Jan 21, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED, A STRONG FUEL ODOR WAS PRESENT AND FUEL WAS ON THE GROUND WHERE THE FUEL TANK WAS LOCATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SY... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2015 LINCOLN MKC. THE CONTACT STATED THAT WHILE DRIVING OUT OF THE DRIVE WAY, THE VEHICLE LOST STEERING POWER. THE STEERING ASSIST FAULT AND THE HIIL START ASSIST SERVICE REQUEST WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE... Read more
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED, A FUEL ODOR EMITTED INTO THE GARAGE AND AROUND THE VEHICLE. IN ADDITION, AFTER FILLING UP THE FUEL TANK AND DRIVING WITHIN TWENTY MILES, THE TANK WAS HALF FULL. THE FUEL ODOR AND FUEL LEAKS RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL TANK THAT NEEDED TO B... Read more
Incident date: Jan 26, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT ... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE... Read more
Incident date: Jan 27, 2017
"TAKATA RECALL" I AM REACHING OUT TO NHTSA FOR THE SECOND TIME DO TO A RECALL THAT WAS ISSUE BACK ON JUNE 2, 2015 FOR 2011 LINCOLN MKT. THE RECALL NUMBER IS 15S18. A FEW WEEKS AGO I HAD A MESSAGE THAT CAME ACROSS MY DASHBOARD THAT READ SERVICES POWER STEERING AND 2 SEC LATER IT READ SERVICES POWER STEERING NOW. AS WE SPEAK MY CAR IS AT THE DEALERSHIP AND I HAD A DIAGNOSTIC TEST DONE. THE CODE THAT... Read more
Incident date: Jan 15, 2016
GENTLEMEN, I OWN A 2007 LINCOLN MKZ WITH 68,750 MILES ON IT. I PUT A NEW MASTER BRAKE CYLINDER ON IT ON AUGUST 16, 2015. THE MASTER CYLINDER WAS REPLACED BECAUSE MY BRAKES WERE PERIODICALLY GOING 'SOFT' AFTER HITTING ROUGH PATCHES ON A ROAD, STRIKING WET, UNEVEN MANHOLE COVERS, OR HITTING SLIPPERY CONDITIONS WHICH ACTIVATED THE ABS SYSTEM. SINCE THAT AUGUST INSTALLATION OF A NEW OEM MASTER... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT THE VEHICLE STALLED RANDOMLY WITHOUT WARNING. OCCASIONALLY, THE VEHICLE WOULD NOT START. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR DIAGNOSTIC TESTING. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC. MONTHS LATER, THE MANUFACTURER SENT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: ... Read more
Incident date: Jan 17, 2017
I WAS PARKING AT APPLEBEES WHEN THE CAR BOLTED AND SLAMMED IN THE WALL. I TRIED TO PUT IT IN PARK BUT WENT IN REVERSE ALSO AT HGH SPEED. FINALLY I WAS ABLE TO BRAKE AND GO TO PARK. I'M CONCERNED. I DID NOT HAVE MY FOOT ON THE ACCELEATOR. I WOULD LIKE SOMEONE TO CHECK MY CAR OUT.
Crash
3 injured
Incident date: Jan 17, 2017
I WAS PARKING AT APPLEBEES WHEN THE CAR BOLTED AND SLAMMED IN THE WALL. I TRIED TO PUT IT IN PARK BUT WENT IN REVERSE ALSO AT HGH SPEED. FINALLY I WAS ABLE TO BRAKE AND GO TO PARK. I'M CONCERNED. I DID NOT HAVE MY FOOT ON THE ACCELEATOR. I WOULD LIKE SOMEONE TO CHECK MY CAR OUT.
Crash
3 injured
Incident date: Jan 17, 2017
I WAS PARKING AT APPLEBEES WHEN THE CAR BOLTED AND SLAMMED IN THE WALL. I TRIED TO PUT IT IN PARK BUT WENT IN REVERSE ALSO AT HGH SPEED. FINALLY I WAS ABLE TO BRAKE AND GO TO PARK. I'M CONCERNED. I DID NOT HAVE MY FOOT ON THE ACCELEATOR. I WOULD LIKE SOMEONE TO CHECK MY CAR OUT.
Crash
3 injured
Incident date: Jan 1, 2006
THERE IS A CRACK BELOW MY BACK WINDOW THAT CAUSES LOTS OF AIR TO COME IN AND ALSO LOTS OF WATER LEAKS AND WHEN IT RAINS I HAVE SMALL CHILDREN AND THE DEALERSHIP IS UNABLE TO WORK WITH ME TO GET THIS REPAIRED IT GETS VERY COLD IN THERE WITH ALL THE COLD AIR THAT COMES IN WITH MY SMALL CHILDREN HOPEFULLY SOMETHING CAN BE DONE FOR THE AMOUNT THAT WE PAID ON THIS VEHICLE
Incident date: Feb 3, 2017
THE LATCH ON MY DRIVER'S SIDE DOOR SLIPPED. THE DOOR WON'T OPEN FROM THE INSIDE & GETS STUCK OPEN. THERE IS AN ACTIVE RECALL OF THE SAME NATURE ON OTHER YEARS, SAME MAKE & MODEL: FORD RECALL 15S16. ISSUE OCCURRED WHEN I WAS TRYING TO OPEN DOOR.