Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Mar 28, 2017
DROVE ABOUT 30 MILES SLOW DOWN TO A RED LIGHT WHEN ENGINE WENT INTO FAILSAFE MODE BUT DID NOT THROW ANY CODES. THERE WAS NO CHECK ENGINE LIGHT AT ALL. IT TOOK A COUPLE OF TRIES TO GET IT RUNNING AGAIN. I AM VERY CONCERNED FOR MY SAFETY WHILE DRIVING EXTENSIVELY ON HIGHWAYS WITHOUT ANY CLUE AS TO HOW TO SOLVE THIS ISSUE.
Incident date: Mar 28, 2017
DROVE ABOUT 30 MILES SLOW DOWN TO A RED LIGHT WHEN ENGINE WENT INTO FAILSAFE MODE BUT DID NOT THROW ANY CODES. THERE WAS NO CHECK ENGINE LIGHT AT ALL. IT TOOK A COUPLE OF TRIES TO GET IT RUNNING AGAIN. I AM VERY CONCERNED FOR MY SAFETY WHILE DRIVING EXTENSIVELY ON HIGHWAYS WITHOUT ANY CLUE AS TO HOW TO SOLVE THIS ISSUE.
Incident date: Mar 1, 2017
AIR SUSPENSION WILL NOT INFLATE ON TIME WHEN DRIVING AWAY. FRONT AIR. BAG SUSPENSION DEFLATES COMPLETELY EVERY TIME VEHICLE IS TURNED OFF. I NOW HAVE TO BUY MY FRONT WHEEL WELL COVERS DUE TO THIS PROBLEM....CAR WAS IN MOTION WHEN THIS HAPPENED ON A CITY STREET.
LINCOLN
CONTINENTAL
(2002) — ENGINE
Mar 24, 2017
Incident date: Mar 3, 2017
OIL PRESSURE SWITCH LIGHT CAME ON CHANGED OIL PRESSURE SWITCH BUT LIGHT STILL FLICKERS ON HAPPENS WHEN CAR IS IDLEING AT STOP LIGHTS ON CITY STREET
Incident date: Mar 24, 2017
DRIVER'S SIDE DOOR LOCK WILL NOT UNLOCK FROM INSIDE OF CAR. THIS IS A SAFETY FACTOR IN THE EVENT OF AN ACCIDENT. NOT ABLE TO OPEN DOOR FROM INSIDE - HAD TO ROLL WINDOW DOWN AND OPEN FROM HANDLE ON OUTSIDE OF CAR. NATURALLY IF TRYING TO OPEN DOOR, VEHICLE IS STOPPED.
LINCOLN
MKZ HYBRID
(2017) — ENGINE
Mar 23, 2017
Incident date: Mar 22, 2017
VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17.
LINCOLN
MKZ HYBRID
(2017) — POWER TRAIN
Mar 23, 2017
Incident date: Mar 22, 2017
VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17.
LINCOLN
MKZ HYBRID
(2017) — UNKNOWN OR OTHER
Mar 23, 2017
Incident date: Mar 22, 2017
VEHICLE HAS FAILED TO START ON 4 DIFFERENT EVENTS OVER A 6 MONTH PERIOD. NO POWER TO THE VEHICLE AFTER HAVING IT PARKED IN THE GARAGE OVERNIGHT. EVENT DATES ARE: 12/12/16; 01/04/17; 3/2/17; 3/22/17.
Incident date: Mar 20, 2017
WHEN I PUT THE TRUCK IN PARK THEN WHEN IAM READY TO PULL OFF IT STUCK IN PARK PLUS MY AIRBAG LIGHT WONT GO OUT
Incident date: Mar 20, 2017
WHEN I PUT THE TRUCK IN PARK THEN WHEN IAM READY TO PULL OFF IT STUCK IN PARK PLUS MY AIRBAG LIGHT WONT GO OUT
Incident date: Jul 1, 2016
TAKATA RECALL - STILL WAITING SINCE JULY, 2016 FOR BOTH OUR MERCURY MILAN AND LINCOLN MKZ TO HAVE NEW PASSENGER FRONTAL AIR BAGS REPLACED. CONCERNED ABOUT PASSENGER SAFETY SINCE FORD HAS DISCONNECTED THEM!!! HOW LONG MUST WE WAIT FOR THIS TO BE CORRECTED???
Incident date: Jun 1, 2016
TAKATA RECALL. RECEIVED NOTICE JULY 2016. AS OF 3/21/2017 NO MOVEMENT ON PROBLEM. 1. WHAT'S TO STOP LINCOLN FROM LETTING THIS RECALL GO UNTIL THEY FIND IT CHEAPER TO OFFER ME MONEY FOR CAR VS FIXING? THIS IS A GARAGE KEPT, 42,000 MILE CAR IN PERFECT CONDITION. 2. BECAUSE IT IS GARAGE KEPT AND HAS BEEN, ARE THE PROBABILITIES LOWER FOR A PROBLEM IF BAG GOES OFF? 3. IT'S WRONG THAT I CAN'T FEEL ... Read more
Incident date: Mar 4, 2017
DRIVER SLOW WHEN AIR BAG LIGHT IS ON
Incident date: Jul 1, 2016
TAKATA RECALL - I RECEIVED RECALL LETTER JULY 2016. TO THIS DATE THE DEALER (CENTRAL FLORIDA LINCOLN IN ORLANDO FL) CANNOT GIVE ME AN ANSWER AS TO WHEN THE AIRBAG WILL BE REPLACED. ALL THEY TELL ME IS THAT THEY DON'T HAVE THE PARTS YET. I AM VERY INCONVENIENCED AS I CANNOT HAVE PASSENGERS IN THE FRONT SEAT. I SEE THAT OTHER VEHICLES HAVE BEEN REPAIRED - WHEN IS LINCOLN GOING TO HAVE PARTS TO R... Read more
Incident date: Jul 20, 2013
THE SPARK PLUGS ARE RECALL, MY LINCOLN HAS ONLY 68,000 MILES I PURCHASED NEW IN JULY 2005, NOW AIR SUSPENSION HAS PROBLEMS TOO HOW CAN I RECEIVE A REFUND ON THE RECALLS AFTER I PAID $1,800.00 IN REPAIRS.
Incident date: Jul 20, 2013
THE SPARK PLUGS ARE RECALL, MY LINCOLN HAS ONLY 68,000 MILES I PURCHASED NEW IN JULY 2005, NOW AIR SUSPENSION HAS PROBLEMS TOO HOW CAN I RECEIVE A REFUND ON THE RECALLS AFTER I PAID $1,800.00 IN REPAIRS.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Mar 14, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE STARTING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED AND THE RPMS INCREASED. THE CONTACT HAD TO SHIFT THE VEHICLE INTO NEUTRAL FOR THE RPMS TO DECREASE. THE CONTACT MENTIONED THAT THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. ... Read more
Incident date: Mar 14, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN NAVIGATOR. WHILE STARTING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED AND THE RPMS INCREASED. THE CONTACT HAD TO SHIFT THE VEHICLE INTO NEUTRAL FOR THE RPMS TO DECREASE. THE CONTACT MENTIONED THAT THIS WAS THE SECOND TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. ... Read more
Incident date: Jul 1, 2016
TAKATA RECALL WAS ISSUED IN JULY 2016 BY THE LINCOLN MOTOR COMPANY. TO DATE (8 MONTHS LATER), THERE HAS BEEN NO NOTICE OF WHEN THE AIRBAG ON THE PASSENGER SIDE WILL BE REPLACED. IN THE MEANTIME, THERE ARE CHILDREN AND ADULTS WHO RIDE IN THIS POTENTIALLY DANGEROUS SEAT. IN CASE OF AN ACCIDENT, THEY COULD BE SERIOUSLY HURT OR KILLED. WHY HAS THIS NOT BEEN TAKEN CARE OF?
Incident date: Mar 1, 2017
LIGHT CONTOL MODULE DEFECTIVE AND CAUSES LIGHTS TO TURN OFF WHEN DRIVING. THIS HAPPENS EVEN WHEN IGNITION IS OFF, EXTERIOR LIGHTS FLASH ON AND OFF, DRAINING THE BATTERY.. FORD SAYS IT IS A BAD LCM. THIS IS VERY DANGEROUS
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
LINCOLN
MKZ HYBRID
(2014) — SEAT BELTS
Mar 14, 2017
Incident date: Nov 30, 2016
PURCHASED 2014 LINCOLN MKZ VEHICLE NEW. FRONT PASSENGER RESTRAINT SYSTEM RECALL NOTICE RECEIVED IN MAIL IN DECEMBER (RECALL # 16S42). SPOKE TO LINCOLN (FORD) 1/24/17 TO ASK ESTIMATED RESOLUTION DATE AND OPEN A CASE. NO REPAIR DATE AVAILABLE. SPOKE TO LINCOLN 3/14/17 - NO REPAIR DATE AVAILABLE. CASE #S CAS-11548706 & CAS-11537859 ASSIGNED. FORD / LINCOLN REFUSED TO PROVIDE ALTERNATIVE TRANSPORTATIO... Read more
Incident date: Mar 9, 2017
WHILE DRIVING ON CITY STREET, THE FRONT SECTION OF THE MOON ROOF EXPLODED WITH A LOUD BANG AND CREATED A CRACK IN THE GLASS FROM SIDE TO SIDE. ON THE DRIVE HOME OTHER CRACKS DEVELOPED ALONG THE DRIVER SIDE EDGE. TOOK IT TO A DEALER THE FOLLOWING DAY AND WAS TOLD TO "CALL YOUR INSURANCE COMPANY!". ON THE WAY HOME FROM THE DEALER THE ROOF SHATTERED. CALLED FORD AND WAS TOLD THAT THEY WOULD NOT COVER... Read more
Incident date: Mar 7, 2017
I RECEIVED A RECALL NOTICE 17S01/NHTSA RECALL 17V-024. TOOK IT TO THE DEALER BUT THEY SAY THEY DON'T HAVE PARTS UNTIL JUNE. IN THE MEANTIME I DRIVE WITH THE CONCERN THIS AIRBAG MAY DEPLOY ANY MOMENT.
Incident date: Feb 13, 2017
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE SEAT BELT PRETENSIONER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATE... Read more
Incident date: Dec 23, 2016
HI SHORT YT VIDEO OF THE PROBLEM IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=83F_IA8YXVW&T=189S ALL THE PROBLEM STARTS FOR "ADVANCETRAC" WARNING LAMP GOING OFF, SIGNALS TURN LIGHT NOT WORKING AND THEN FOLLOWS THE VIDEO. ALL KIND OF BOGUS ERROR MESSAGES YOU CAN IMAGINE. AFTER STOPING A CAR, THERE IS NO WAY TO CRANK IT AGAING BECAUSE OF FAULTY START SYSTEM. LINCOLN DEALER HAD TO RESETED ALL 26 DTS FAU... Read more
Incident date: Dec 23, 2016
HI SHORT YT VIDEO OF THE PROBLEM IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=83F_IA8YXVW&T=189S ALL THE PROBLEM STARTS FOR "ADVANCETRAC" WARNING LAMP GOING OFF, SIGNALS TURN LIGHT NOT WORKING AND THEN FOLLOWS THE VIDEO. ALL KIND OF BOGUS ERROR MESSAGES YOU CAN IMAGINE. AFTER STOPING A CAR, THERE IS NO WAY TO CRANK IT AGAING BECAUSE OF FAULTY START SYSTEM. LINCOLN DEALER HAD TO RESETED ALL 26 DTS FAU... Read more
Incident date: Mar 31, 2007
SOFT BREAK PEDAL, FROM NEW 2007 PURCHASE UNTIL PRESENT, SAFETY PROBLEM YOU CAN PRESS ON THE BREAK AND GAS AT THE SAME TIME WHILE IN MOTION AND NOT STOP IN TIME.
Incident date: Feb 24, 2017
FAULTY INSIDE DOOR HANDLE ASSEMBLY. SAME FAILED PART AS THE 2013 AND 2014 LINCOLN MKZ RECALL. WHILE DRIVING ON HIGHWAY DOOR FLEW OPEN AND WOULDN'T SHUT OR LOCK. HAD TO REPLACE DOOR HANDLE ASSEMBLY WITH A ANOTHER FAILED PART. BECAUSE FOR SOME REASON 2012MKZ IS NOT PART OF THE RECALL.
Incident date: Jun 1, 2016
SAFETY RECALL NOT COMPLETED I FEAR I WILL GET INTO A CRASH AND BE KILLED FROM FLYING METAL FROM AIR BAG. WHAT IS GOING ON? WHY IS THIS NOT TAKEN CARE OF?
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Mar 9, 2017
Incident date: Jan 17, 2011
"TAKATA RECALL" MANUFACTURE HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY MANNER. IMMEDIATE LIFE OR PERSONAL INJURY AT RISK.
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Feb 26, 2017
THE 2005 LINCOLN LS LEFT THE ROAD, HIT A DITCH, AND OVERTURNED SEVERAL TIMES IN A FIELD. THE VEHICLE OVERTURNED SIDE TO SIDE. THE AIRBAGS DID NOT DEPLOY DURING THE CRASH. THE DRIVER SEAT AND THE PASSENGER SEAT WE'RE BOTH OCCUPIED AT THE TIME OF THE CRASH. WE DO NOT BELIEVE THAT THE ACCIDENT WAS CAUSED BY IN A FAULTY MECHANISMS IN THE VEHICLE, HOWEVER, DESPITE MULTIPLE IMPACTS DURING THE ACCIDENT, ... Read more
Crash
1 injured
Incident date: Mar 6, 2017
TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY... Read more
Crash
2 injured
Incident date: Mar 6, 2017
TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY... Read more
Crash
2 injured
Incident date: Mar 6, 2017
TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY... Read more
Crash
2 injured
Incident date: Mar 6, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER WAS DRIVING ABOUT 20 MPH, THEN THE DRIVER ATTEMPTED TO MAKE A TURN WHEN THE STEERING WHEEL DETACHED WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE DID NOT CRASH INTO ANYTHING HOWEVER THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE LOWER BEARING DETACHED FROM THE S... Read more
Incident date: Mar 5, 2005
LOW BEAM CANT SEE ROAD WITH THEM ON HAVE TO USE HIGH BEAM ALL THE TIME
Incident date: Mar 1, 2017
TAKATA RECALL. I GOT A RECALL NOTICE FROM LINCOLN, BUT YOUR SITE SAYS THERE IS NO RECALL.
Incident date: Jan 7, 2016
TAKATA RECALL. I WAS NOTIFIED BY MAIL JUNE 1 2016 THAT MY CAR WAS INVOLVED IN THE TAKATA AIRBAG RECALL. TO DATE I HAVE STILL NOT BEEN NOTIFIED BY MAIL THAT PARTS ARE AVAILABLE TO FIX MY CAR. I HAVE CALLED BOTH FORD AND LINCOLN CUSTOMER SERVICE AND THEY INFORMED ME THAT I AM IN REGION B AND PARTS HAVE NOT BEEN DISTRIBUTED YET. BOTH LINCOLN AND FORD WEBSITES STATE IT IS PRESUMED SAFE TO DRIVE THE CA... Read more
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILU... Read more
Incident date: Feb 20, 2017
WHEN ATTEMPTING TO PUT MY TRUCK IN GEAR, THE BRAKE PEDAL PRESENTED NO RESISTANCE, SUDDENLY THE E-BRAKE LIGHT CAME ON, AND AN ERROR STATED LOW BRAKE FLUID. I ADDED BRAKE FLUID WHICH APPEARED TO RESOLVE THE ISSUE. AFTER DRIVING APPROX. 20 MILES HOME, THE BRAKE ERROR RETURNED, AND THE FLUID WAS AGAIN LOW. I MADE AN APPT WITH THE DEALER THE NEXT DAY THEY WERE OPEN, AGAIN ADDED BRAKE FLUID, AND DROV... Read more
Incident date: Feb 20, 2017
WHEN ATTEMPTING TO PUT MY TRUCK IN GEAR, THE BRAKE PEDAL PRESENTED NO RESISTANCE, SUDDENLY THE E-BRAKE LIGHT CAME ON, AND AN ERROR STATED LOW BRAKE FLUID. I ADDED BRAKE FLUID WHICH APPEARED TO RESOLVE THE ISSUE. AFTER DRIVING APPROX. 20 MILES HOME, THE BRAKE ERROR RETURNED, AND THE FLUID WAS AGAIN LOW. I MADE AN APPT WITH THE DEALER THE NEXT DAY THEY WERE OPEN, AGAIN ADDED BRAKE FLUID, AND DROV... Read more
Incident date: Mar 1, 2017
DRIVER DOOR AJAR WARNING LIGHT IS ON. HAS BEEN REPAIRED ONCE UNDER WARRANTY. WHEN ON, THE DOOR LOCKS DO NOT SECURE THE VEHICLE SHOULD IT BE INVOLVED IN AN ACCIDENT! APPEARS TO BE A CONSISTENT PROBLEM WITH FORDS BUT THEY ARE NOT WILLING TO RESOLVE THE PROBLEM. A RECALL SHOULD MANDIDATED.
Incident date: Jul 6, 2016
TAKATA RECALL - I RECEIVED A RECALL NOTICE LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016. THE LETTER STATED MY VEHICLE WAS IDENTIFIED IN THE TAKATA AIR BAG RECALL AND THAT WHEN PARTS ARE AVAILABLE I WILL BE NOTIFIED BY LETTER. IT HAS BEEN OVER 7 MONTHS AND STILL NO LETTER NOTIFYING OF PARTS AVAILABILITY OR FOR ME TO SCHEDULE A REPAIR. HOW MUCH LONGER BEFORE THE PARTS ARE AVAILABLE?? IT I... Read more
Incident date: Feb 18, 2017
UNINTENTIONAL ACCELERATION INCIDENT REPORT 2009 LINCOLN MKZ, VIN: [XXX] THE CAR WAS PURCHASED BY ITS PRESENT OWNER IN JUNE 2012 AFTER IT CAME OFF LEASE WITH 26334 MILES. SINCE THAT TIME, THE VEHICLE HAS BEEN WELL MAINTAINED BY LINCOLN AUTOMOTIVE DEALERSHIPS AND NOW HAS 85447 MILES ON IT. IT HAS HAD FOUR (4) INCIDENTS OF UNINTENDED ACCELERATION. SEE ATTACHED PDF FILE (MKZ JOINT REPORT [XX... Read more
Incident date: Feb 18, 2017
UNINTENTIONAL ACCELERATION INCIDENT REPORT 2009 LINCOLN MKZ, VIN: [XXX] THE CAR WAS PURCHASED BY ITS PRESENT OWNER IN JUNE 2012 AFTER IT CAME OFF LEASE WITH 26334 MILES. SINCE THAT TIME, THE VEHICLE HAS BEEN WELL MAINTAINED BY LINCOLN AUTOMOTIVE DEALERSHIPS AND NOW HAS 85447 MILES ON IT. IT HAS HAD FOUR (4) INCIDENTS OF UNINTENDED ACCELERATION. SEE ATTACHED PDF FILE (MKZ JOINT REPORT [XX... Read more
Incident date: Jul 1, 2014
DOOR HANDLES (INSIDE) DYSFUNCTIONAL AFTER NORMAL USAGE. I HAVE REPLACED BOTH DRIVER AND PASSENGER DOOR HANDLES AFTER THEY BOTH QUIT OPENING THE DOORS. NOW BOTH DRIVER SIDE DOORS NEED REPLACED AGAIN. THIS PRESENTS DANGER IN THE EVENT OF NEEDING TO EXIT THE VEHICLE DUE TO ACCIDENT OR EMERGENCY. I CAN POTENTIALLY SEE RISK OF DEATH OF ME AND OR MY PASSENGERS DUE TO THIS FAULTY EQUIPMENT.
LINCOLN
MKZ HYBRID
(2012) — STEERING
Mar 5, 2017
Incident date: Mar 2, 2017
CAR WAS PARKED. STARTED CAR AND PUT TRANSMISSION IN REVERSE AND NOTICED THERE WAS NO POWER STEERING. WARNING ON DASH "POWER STEERING ASSIST FAILURE". ONLY 37,777 MILES ON CAR. PREVIOUS SERVICE RECORDS ON CAR STATED FIELD SERVICE ACTION 15N01 BUT IGNORED BY DEALER AT LEAST TWICE DURING WARRANTY PERIOD. NOW OUT OF WARRANTY.