Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 30, 2017
THE REAR SUSPENSION ISSUED A WARNING TO CHECK REAR SUSPENSION. THE CAR BOTTOMED OUT MULTIPLE TIMES, COMING TO BARELY A FEW INCHES FROM THE REAR TIRES. I TOOK THIS TO THE DEALER IN 2015, WHILE IT WAS UNDER EXTENDED WARRANTY, NOT SURE OF WHAT WAS FOUND AT THAT TIME, HAVE REQUESTED A REPAIR TICKET FROM THE DEALER. NOW AUG/SEPT 2017 HAVING THE SAME ISSUE AGAIN. HAVE TAKEN TO DEALER AND THEY PUT IT... Read more
Incident date: Mar 1, 2017
AIRBAGS RECALLS NOT FIX YET, I NEED TO KNOW WHO IS RESPONSIBLE TO SOLVE THIS ISSUE. PASSENGER FRONTAL AIRBAG INFLATOR. PLS NOTE NOTHING HAPPEN. I JUST NEED RECALL FIX BEFORE SOMETHING PREVENT IT CATASTROPHIC HAPPENS.
Incident date: Sep 6, 2017
CONTINENTAL TIRES NUMBER 235/50 R18-97H M-S RADIAL TUBELESS FRONT TIRES ARE LOSING CHUNKS OF TIRE AND PEELING ON BOTH SIDES OF THE TIRE. THESE ARE THE ORIGINAL TIRES FOR MY 2015 LINCLON MKC. MY CAR IS SERVICED EVERY 3-4 MONTHS AT THE DEALERSHIP AND HAVE HAD TIRES ROTATED A FEW MONTHS AGO. TOTAL MILEAGE ON VEHICLE TO DATE IS: 27,580.3 . THE TREAD IS STILL DEEP, BUT THE RUBBER IS CRACKED THROUGHOUT,... Read more
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BONNELL FORD (LOCATED AT 353 CAMBRIDGE ST, WINCHESTER, MA 01890-2340, PHONE NUMBER: (781) 729-4800) CO... Read more
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. A POLICE REPORT WAS NOT FILED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE. THE VEHICLE WAS STILL OPERABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTE... Read more
Crash
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. A POLICE REPORT WAS NOT FILED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE. THE VEHICLE WAS STILL OPERABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTE... Read more
Crash
LINCOLN
MKZ HYBRID
(2014) - VEHICLE SPEED CONTROL
Sep 5, 2017
Incident date: Jul 31, 2017
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AFTER THE CONTACT DEPRESSED THE BRAKE PEDAL. THE CONTACT CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND PELVIS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO SANTA MONICA FORD LINCOLN OF ... Read more
Crash
1 injured
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Sep 2, 2017
WITH THE V6 TWIN TURBO EQUIPPED FRONT WHEEL DRIVE MKZ YOU GET AN EXTRA TRILL IN ADDITION TO THE FAST ACCELLERATION . THE TORQUE STEER PROBLEM IS SO BAD THE STEERING WHEEL SNAPS OUT OF YOUR HAND AND JUMPS INTO THE ON COMMING LANE ! IF YOUR LOOKING FOR AN EXCITING CAR TO DRIVE, THIS IS IT !!!!
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER RICK RIDINGS FORD LOCATED AT 1817 RIDINGS DR, MONTICELLO, ILL, 61856 WAS CONTACTED AND CONFIRMED T... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO GERMAIN LINCOLN (13303 TAMIAMI TRAIL N, NAPLES, FL 34110) AND WAS INFORMED THAT PARTS WERE NOT ... Read more
Incident date: Aug 31, 2017
OUT OF NOWHERE MY AIRBAG LIGHT CAME ON AND CHIMES STARTED GOING OFF, NO ACCIDENTS NO BUMPS NO REASON AT ALL
Incident date: Jun 1, 2017
2012 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO DOOR WARNING LIGHT PROBLEMS. *LD THE CONSUMER STATED THE VEHICLE WARNING LIGHT FAILED. UPDATED 08/31/2017*JS
Incident date: Aug 29, 2017
RECALL 16S26 FOR MY VEHICLE STILL DOES NOT HAVE AN EXPECTED FIX DATE. PARTS ARE STILL NOT AVAILABLE. I NEED TO SELL MY VEHICLE AND THE APPRAISAL VALUE HAD BEEN DROPPED BY $2000 DUE TO DEALERS NOT HAVING PARTS TO FIX THEM. THEY DO NOT REALLY WANT TO TAKE THEM IN TRADE SINCE THEY CAN NOT SELL A RELIABLE VEHICLE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FORD OF PORT RICHEY LOCATED AT 10715 US-19, PORT RICHEY, FL 34668; (727) 868-9545 WAS CONTACTED A... Read more
Incident date: Jul 15, 2015
4 TIMES SINCE CAR WAS BRAND NEW I HAVE HAD TO CONTACT DEALER AND CORPORATE LINCOLN ABOUT THE SAME VERY DANGEROUS REOCCURRING PROBLEM. THEY CONTINUE TO NOT BE ABLE TO FIX. THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK A... Read more
Incident date: Jul 15, 2015
4 TIMES SINCE CAR WAS BRAND NEW I HAVE HAD TO CONTACT DEALER AND CORPORATE LINCOLN ABOUT THE SAME VERY DANGEROUS REOCCURRING PROBLEM. THEY CONTINUE TO NOT BE ABLE TO FIX. THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK A... Read more
Incident date: Jun 20, 2013
HAD AN ACCIDENT AND AS A RESULT THE AIRBAG NOTIFICATION LIGHT STAYS ON. LIGHT SUPPOSE TO INDICATE THAT THE AIRBAG INFLATED. IT DID NOT INFLATE DURING ACCIDENT. ACCIDENT WAS ON A CITY STREET AND IT WAS IN MOTION.
Crash
Incident date: Oct 13, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL A COUPLE OF TIMES AND REGAINED CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS ... Read more
Incident date: Oct 13, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL A COUPLE OF TIMES AND REGAINED CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS ... Read more
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Aug 28, 2017
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GRAPE VINE FORD LINCOLN OF GRAPE VINE, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE.... Read more
Incident date: Jun 1, 2016
TAKATA RECALL: I WANT TO PURCHASE A NEW CAR BUT BECAUSE THIS RECALL IS LISTED ON IT FOR SO LONG A PERIOD NOW, NO DEALERSHIP IS WILLING TO OFFER ME ANY AMOUNT CLOSE TO WHAT MY CAR WOULD BE VALUED OTHERWISE AS A TRADE-IN. THERE IS SOMETHING VERY WRONG WITH THE FACT THAT I AM BEING SEVERELY FINANCIALLY PUNISHED BECAUSE OF THIS RECALL. WE ARE TALKING MANY THOUSANDS OF DOLLARS HERE. I VERY MUCH WANT... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BOB-BOYD LINCOLN OF COLUMBUS (LOCATED AT 2445 BILLINGSLEY RD, COLUMBUS, OH 43235, ... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COCONUT POINT FORD, ESTELO, FL) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR... Read more
Incident date: Jul 24, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. ON SEVERAL OCCASIONS, WHILE DRIVING 75 MPH, THE ENGINE STALLED AND LOST POWER. ALSO, THE POWER TRAIN FAULTY INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL HOOF FORD LINCOLN, LOCATED AT 1500 N MORRISON BLVD, HAMMOND, LA 70401, (985) 345-1590), BUT NO DIAGNOSTIC CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT RE... Read more
LINCOLN
MKZ HYBRID
(2012) - ELECTRONIC STABILITY CONTROL (ESC)
Aug 24, 2017
Incident date: May 11, 2017
I HAVE BEEN INFORMED THAT THE ENTIRE STEERING ASSEMBLY AND THE ELECTRONIC STEERING MUST BE REPLACED DUE TO A FAILURE OF THE STEERING MOTOR SENSOR. THIS REPAIR IS ESTIMATED TO COST $2100. OTHER 2012 LINCOLN MKZ HYBRIDS WERE RECALLED FOR THIS SAME FAULT, NHTSA ID 15V340000, BUT MY CAR DOES NOT SEEM TO BE COVERED. IT SEEMS TO ME THAT MY CAR HAS THE SAME PROBLEM AND WHATEVER CORRECTION OR RUNNING C... Read more
LINCOLN
MKZ HYBRID
(2012) - STEERING
Aug 24, 2017
Incident date: May 11, 2017
I HAVE BEEN INFORMED THAT THE ENTIRE STEERING ASSEMBLY AND THE ELECTRONIC STEERING MUST BE REPLACED DUE TO A FAILURE OF THE STEERING MOTOR SENSOR. THIS REPAIR IS ESTIMATED TO COST $2100. OTHER 2012 LINCOLN MKZ HYBRIDS WERE RECALLED FOR THIS SAME FAULT, NHTSA ID 15V340000, BUT MY CAR DOES NOT SEEM TO BE COVERED. IT SEEMS TO ME THAT MY CAR HAS THE SAME PROBLEM AND WHATEVER CORRECTION OR RUNNING C... Read more
LINCOLN
MKZ HYBRID
(2016) - WHEELS
Aug 24, 2017
Incident date: Aug 24, 2017
AT 10,740 MILES, WE REPLACED TWO TIRES ALREADY DUE TO BULGES IN THE TIRE SIDEWALL. LINCOLN IS NOT ADDRESSING THIS SERIOUS DEFECT OF LOW TIRE PRESSURE AND AIR LEAKS IN THE TIRES. THIS IS AN ELEVATED SAFETY RISK AS VEHICLE BECOMES UNSTABLE AND HARD TO CONTROL AT LOW AIR PRESSURE. A NEW CAR SHOULD NOT HAVE THIS PROBLEM, BUT SEVERAL SIMILAR COMPLAINTS WERE NOTED ONLINE. PLEASE INVESTIGATE THIS SAFET... Read more
Incident date: Aug 23, 2017
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE ATTEMPTING TO DRIVE THE VEHICLE AND SHIFT THE GEAR INTO DRIVE WITH THE BRAKE PEDAL DEPRESSED. THE PEDAL TRAVELED TO THE FLOORBOARD AND ALL THE WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT POURED BRAKE FLUID INTO THE RESERVOIR AND DEPRESSED THE BRAKE PEDAL, SMOKE APPEARED FROM THE ENGINE COMPARTMENT NEAR THE MASTER CYLINDER. THE CONTACT ALSO S... Read more
Fire
Incident date: Aug 9, 2017
TL* THE CONTACT OWNED A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING ABOUT 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A HOUSE. THERE WAS NO WARNING INDICATOR. ONLY THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS CONTACTED AT: HOLMAN FO... Read more
Crash
1 injured
Incident date: Aug 9, 2017
TL* THE CONTACT OWNED A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING ABOUT 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A HOUSE. THERE WAS NO WARNING INDICATOR. ONLY THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS CONTACTED AT: HOLMAN FO... Read more
Crash
1 injured
Incident date: Aug 19, 2017
DRIVERS SIDE REAR BRAKE LIGHT MALFUNCTION. LIGHTS ARE LED CONSTRUCTION CONTAINING 3 ELEMENTS. 2 ELEMENTS HAVE FAILED. THIS REPAIR COSTS$400.00 BECAUSE THE LED'S CANNOT BE REPAIRED. LINCOLN HAS EXTENDED COVERAGE ON 2010 AND 2011 MERCURY MILAN AND LINCOLN MKZ MODELS . THIS IS CALLED 14M03 TAIL LAMP ASSEMBLY EXTENDED COVERAGE. THEY HAVE EXTENDED COVERAGE ON THESE MODELS TO 10 YEARS OR 150,000 MILES... Read more
Incident date: Aug 3, 2017
TSS/OSS FAILURE. WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE SUDDENLY LOST POWER AND I WAS UNABLE TO ACCELERATE. I CONTINUED TO PRESS THE ACCELERATOR AND THE VEHICLES RPM'S INCREASED, BUT THE VEHICLE BEGAN TO SLOW DOWN. THEN THE TRANSMISSION SLAMMED INTO GEAR AND MADE THE VEHICLE JERK. THE ENGINE LIGHT, A SERVICE ADVANCED TRAC MESSAGE APPEARED, AND THE WRENCH LIGHT CAME ON. I HAD THE VEH... Read more
Incident date: Aug 3, 2017
TSS/OSS FAILURE. WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE SUDDENLY LOST POWER AND I WAS UNABLE TO ACCELERATE. I CONTINUED TO PRESS THE ACCELERATOR AND THE VEHICLES RPM'S INCREASED, BUT THE VEHICLE BEGAN TO SLOW DOWN. THEN THE TRANSMISSION SLAMMED INTO GEAR AND MADE THE VEHICLE JERK. THE ENGINE LIGHT, A SERVICE ADVANCED TRAC MESSAGE APPEARED, AND THE WRENCH LIGHT CAME ON. I HAD THE VEH... Read more
Incident date: Aug 18, 2017
LINCOLN MKS 2010 LOST POWER ON HIGHWAY AND STARTED SHAKING. TOWED TO A MECHANIC WHO DID A TUNE-UP, CHECKED THE TURBOS AND NOW SAYS IT NEEDS THE MOTOR REPLACED DUE TO A BAD CYLINDER. FORD NEEDS TO FIX THESE ECOBOOST ENGINES WHICH ARE FAILING.
Incident date: Jul 15, 2017
CAR IS MOVING AT HIGHWAY SPEED AND SUDDENLY SHUTS OFF COMPLETELY AND STOPS. LUCKILY CAR BEHIND WAS ABLE TO STOP AVOIDING A REAR-END COLLISION. MY WIFE WHO WAS DRIVING DENIES TOUCHING ANY SHIFTING BUTTONS ON THE DASHBOARD. HOWEVER, DUE TO THE LOCATION OF THE START/STOP ENGINE BUTTON IT IS VERY POSSIBLE TO TOUCH THE STOP ENGINE BUTTON IF TRYING TO ADJUST THE RADIO OR CLIMATE CONTROLS WHICH ARE LOCA... Read more
Incident date: Jul 15, 2017
CAR IS MOVING AT HIGHWAY SPEED AND SUDDENLY SHUTS OFF COMPLETELY AND STOPS. LUCKILY CAR BEHIND WAS ABLE TO STOP AVOIDING A REAR-END COLLISION. MY WIFE WHO WAS DRIVING DENIES TOUCHING ANY SHIFTING BUTTONS ON THE DASHBOARD. HOWEVER, DUE TO THE LOCATION OF THE START/STOP ENGINE BUTTON IT IS VERY POSSIBLE TO TOUCH THE STOP ENGINE BUTTON IF TRYING TO ADJUST THE RADIO OR CLIMATE CONTROLS WHICH ARE LOCA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (NICK NICHOLAS FORD LINCOLN, STATE ROUTE 19, CRYSTAL RIVER, FL) AND CONFIRMED THAT T... Read more
Incident date: Aug 2, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PALM NOW GETTLE LINCOLN LOCATED IN PUNTA GORDA, FL WHO STATED THAT ANOTHER NOTICE WOULD BE SENT WH... Read more
Incident date: Aug 19, 2017
THE PASSENGER SIDE DOOR WILL NOT CLOSE. LATCH DOES NOT ENGAGE. THE VEHICLE WAS STATIONERY WHEN DISCOVERED.
Incident date: Aug 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION LINCOLN CLEARWATER (2085 GULF TO BAY BLVD, CLEARWATER, FL 33765 (727) 231-138... Read more
Incident date: Sep 25, 2016
WHEN ADULTS ARE IN THE BACK SEAT AND THEY TRY TO GET OUT WHEN THE CAR STOPS, THEIR FEET ARE TRAPPED UNDER THE BACK OF THE FRONT SEAT. THE FRONT SEATS MUST BE MOVED FORWARD TO ALLOW THEM TO REMOVE THEIR FEET.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (WITT LINCOLN IN SAN DIEGO, CA: 888-715-1075) AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Aug 16, 2017
STRONG SMELL OF ROTTEN EGGS IN PASSENGER CABIN. BECAME STRONGER AS VEHICLE SPEED INCREASES . A/C IN USE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MONTROSE FORD IN FAIRLAWN LOCATED AT 3960 MEDINA RD FAIRLAWN, OH 44333 330-666-0711) AN... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO DEALERS WERE CONTACTED: (GENE MESSER LINCOLN IN LUBBOCK, TX AND PERMIAN FORD LINCOLN IN HUBBS, NM). BOTH ... Read more
Incident date: Aug 13, 2017
SEVERAL MONTHS AGO DRIVER SIDE DOOR HANDLE QUIT WORKING ON BOTH OF OUR CARS LESS THAN A MONTH APART(LINCOLN MKX 2012 ) - HAD TO OPEN DOOR FROM OUTSIDE, BOTH HAVE BEEN FIXED. ON MALE'S CAR - NOW PASSENGER SIDE FRONT DOOR HANDLE WILL NOT RETURN TO PROPER POSITION AND DOOR WILL NOT LOCK. EVEN WITH OTHER DOORS LOCKED, PASSENGER SIDE FRONT DOOR CAN BE OPENED FROM OUTSIDE. THIS WAS DISCOVERED WHE... Read more
LINCOLN
CONTINENTAL
(2017) - ELECTRICAL SYSTEM
Aug 15, 2017
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS ON THE INSTRUMENT PANEL DIMMED AND IT WAS HARD TO READ ESPECIALLY WHEN IT WAS BRIGHTER OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER (SAGINAW VALLEY FORD LINCOLN LOCATED AT 4201 BAY RD, SAGINAW, MI 48603; (989) 792-1700), BUT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING... Read more