Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
LINCOLN
MKZ HYBRID
(2017) — SERVICE BRAKES
May 25, 2017
Incident date: Nov 11, 2016
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ HYBRID. AFTER IT RAINED OR AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT AND REAR BRAKES WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (STUART POWELL FORD LINCOLN MAZDA LOCATED AT 225 S DANVILLE BYPASS, DANVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTU... Read more
LINCOLN
MKZ HYBRID
(2017) — ELECTRICAL SYSTEM
May 25, 2017
Incident date: Nov 11, 2016
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ HYBRID. AFTER IT RAINED OR AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT AND REAR BRAKES WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (STUART POWELL FORD LINCOLN MAZDA LOCATED AT 225 S DANVILLE BYPASS, DANVILLE, KENTUCKY), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTU... Read more
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A UNKNOWN LOCAL DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY.... Read more
Incident date: May 22, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL LOCKED WITHOUT WARNING. THE SERVICE ADVANCE TRACK AND POWER STEERING ASSIST FAULT INDICATORS ILLUMINATED. AS A RESULT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING RETURNED TO NORMAL ONCE THE VEHICLE WAS RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 ... Read more
Incident date: May 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL R... Read more
Incident date: May 21, 2017
DUE TO POOR WHEEL CONSTRUCTION, THE CHROME PLATING ON THE LINCOLN OEM WHEELS FLAKES OFF RESULTING IN A FAILURE OF THE TIRE TO SEAL PROPERLY AGAINST THE WHEEL. THIS FAILURE TO SEAL AGAINST THE WHEEL CAUSES A PROGRESSIVELY WORSE AIR LEAK ON EVERY WHEEL. IF AN OWNER OF THIS CAR IS NOT AWARE OR OBSERVANT OF THE CONSTANTLY DECLINING AIR PRESSURE, THEY COULD DRIVE ON DANGEROUSLY UNDER INFLATED TIRES, AN... Read more
Incident date: Jun 1, 2016
TAKATA RECALL STILL HAS NO REMEDY FROM LINCOLN AFTER A YEAR OF WAITING. PLEASE FORCE THEM TO BE RESPONSIVE.
Incident date: Nov 14, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE AND THE MANUFACTURER DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTAC... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE, BUT ESTIMATED JUNE OR JULY. THE CONTACT HAD NOT EXPERI... Read more
Incident date: May 15, 2017
COILS KEEP FAILING ON LOW MILEAGE CAR. ELECTRICAL ISSUES WITH VARIOUS COMPONENTS AND SECURITY ALARM GOES OFF MANY TIMES EACH DAY.
Incident date: May 15, 2017
COILS KEEP FAILING ON LOW MILEAGE CAR. ELECTRICAL ISSUES WITH VARIOUS COMPONENTS AND SECURITY ALARM GOES OFF MANY TIMES EACH DAY.
Incident date: May 15, 2017
COILS KEEP FAILING ON LOW MILEAGE CAR. ELECTRICAL ISSUES WITH VARIOUS COMPONENTS AND SECURITY ALARM GOES OFF MANY TIMES EACH DAY.
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE... Read more
Incident date: Dec 2, 2016
OCCASIONAL VERY HARD SHIFTING AT LOW SPEEDS, AROUND 25-30 MPH WHILE LIGHTLY PRESSING ON THE GAS. FEELS/SOUNDS LIKE VEHICLE BEING HIT FROM BEHIND. DEALER CAN NEVER DUPLICATE THE PROBLEM.
Incident date: Jun 24, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Feb 1, 2009
TL* THE CONTACT OWNS A 2004 LINCOLN AVIATOR. WHILE OPERATING THE VEHICLE, THE BRAKE LIGHTS FAILED TO ILLUMINATE. UPON INSPECTION, IT WAS DISCOVERED THAT THE WIRING FOR THE BRAKE LIGHT SWITCH WAS FAULTY. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. THE BRAKE LIGHT SWITCH WAS REPLACED AND THE FAILURE WAS REMEDIED.THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILUR... Read more
LINCOLN
MKZ HYBRID
(2014) — LATCHES/LOCKS/LINKAGES
May 15, 2017
Incident date: May 8, 2017
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 7, 2017
REAR SEAT BELT RETRACTOR STUCK. REAR 2/3 SEAT STUCK IN DOWN POSITION SEAT BELT WILL NOT RELEASE. LET SEAT DOWN FOR THE VERY FIRST TIME AND WAS UNABLE TO GET IT BACK UP. VEHICLE WAS STATIONARY
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. V... Read more
Incident date: May 2, 2017
VEHICLE VEHICLE FREQUENTLY HAS TO STARTED TWICE BECAUSE THE FIRST TIME THE VEHICLE IS STARTED IF I GO OVER 40MPH THE ENGINE AND SUSPENSION START PULLING AND JERKING AND THE SPEEDOMETER WILL KEEP INCREASING EVEN THOUGH THE CAR SUSPENSION IS ONLY ALLLOWING 30MPH
Incident date: May 2, 2017
VEHICLE VEHICLE FREQUENTLY HAS TO STARTED TWICE BECAUSE THE FIRST TIME THE VEHICLE IS STARTED IF I GO OVER 40MPH THE ENGINE AND SUSPENSION START PULLING AND JERKING AND THE SPEEDOMETER WILL KEEP INCREASING EVEN THOUGH THE CAR SUSPENSION IS ONLY ALLLOWING 30MPH
Incident date: May 2, 2017
VEHICLE VEHICLE FREQUENTLY HAS TO STARTED TWICE BECAUSE THE FIRST TIME THE VEHICLE IS STARTED IF I GO OVER 40MPH THE ENGINE AND SUSPENSION START PULLING AND JERKING AND THE SPEEDOMETER WILL KEEP INCREASING EVEN THOUGH THE CAR SUSPENSION IS ONLY ALLLOWING 30MPH
Incident date: Mar 25, 2016
AIRBAGS DEPLOYED DRIVER SIDE, DRIVER SIDE SEAT BELT LOCKED UP ,DRIVETRAIN SPINDLES, TRANSMISSION SHIFTER CAN YOU PLEASE PICK SOME SOMETHING I LIKE MY CAR I SPEND A LOT OF MONEY ON IT HELP ME WITH IT CALL ME BACK AT [XXX] THE MOTOR NEEDS TO BE CHECKED OUT AT THE DEALERSHIP HAVE SOMEONE CHECK THE UNDERCARRIAGE THE DRIVETRAIN THE MOTOR EXTENSION THE SPINDLES THE AIRBAGS DRIVER SIDE PASSENGER SIDE RAD... Read more
Incident date: Mar 25, 2016
AIRBAGS DEPLOYED DRIVER SIDE, DRIVER SIDE SEAT BELT LOCKED UP ,DRIVETRAIN SPINDLES, TRANSMISSION SHIFTER CAN YOU PLEASE PICK SOME SOMETHING I LIKE MY CAR I SPEND A LOT OF MONEY ON IT HELP ME WITH IT CALL ME BACK AT [XXX] THE MOTOR NEEDS TO BE CHECKED OUT AT THE DEALERSHIP HAVE SOMEONE CHECK THE UNDERCARRIAGE THE DRIVETRAIN THE MOTOR EXTENSION THE SPINDLES THE AIRBAGS DRIVER SIDE PASSENGER SIDE RAD... Read more
Incident date: Mar 25, 2016
AIRBAGS DEPLOYED DRIVER SIDE, DRIVER SIDE SEAT BELT LOCKED UP ,DRIVETRAIN SPINDLES, TRANSMISSION SHIFTER CAN YOU PLEASE PICK SOME SOMETHING I LIKE MY CAR I SPEND A LOT OF MONEY ON IT HELP ME WITH IT CALL ME BACK AT [XXX] THE MOTOR NEEDS TO BE CHECKED OUT AT THE DEALERSHIP HAVE SOMEONE CHECK THE UNDERCARRIAGE THE DRIVETRAIN THE MOTOR EXTENSION THE SPINDLES THE AIRBAGS DRIVER SIDE PASSENGER SIDE RAD... Read more
Incident date: Jul 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Jun 27, 2014
ORIGINAL OWNER OF 2013 LINCOLN MKZ DISCOVERED ON 6/27/14 AT 15896 MILES A BULGE ON THE SIDEWALL OF THE RIGHT REAR P245/40 R19 PIRELLI PZERO NERO TIRE. SAME OWNER/VEHICLE ON 4/2/15 AT 27600 MILES ANOTHER BULGE ON THE SIDEWALL OF THE LEFT FRONT TIRE. EACH TIRE WAS IMMEDIATELY REPLACED AT OWNERS EXPENSE PRIOR TO CATASTROPHIC FAILURE. THE TIRES DID NOT STRIKE A CURB OR EXPERIENCE ANY UNUSUAL OR HAR... Read more
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FAILED TO OPEN WITHOUT WARNING. THE CONTACT HAD TO OPEN THE DOOR FROM THE EXTERIOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEV... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. TH... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONTAL PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT PARTS WERE NO... Read more
Incident date: Feb 10, 2017
TRANSMISSION HARD SHIFT FROM 1-2 AND 3-4, STARTED EXPERIENCING PROBLEM APPROXIMATELY 24,000 MI HAVE TAKEN TO DEALERSHIP TWICE(ONCE IN FEB FOR 4 DAYS) AND SECOND TIME IN MAR FOR 7 DAYS), FIRST TIME SAID IT WAS LEAKING FLUID AND REPLACED "O" RING. A COUPLE OF WEEKS LATER IN MARCH RETURNED, WAS GETTING WORSE, SAID THEY REBUILT THE TRANSMISSION. SHIFTS AS IF SOMEONE HIT ME IN REAR WHEN INCREASING SPEE... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - I RECEIVED NOTICE IN JUNE 2016 AND HAVE NOT RECEIVED A FIX TO THE AIRBAG PROBLEM. THE LINCOLN GARAGE IN NEWPORT NEWS SAYS THEY CAN DO NOTHING BECAUSE THEY HAVEN'T RECEIVED THE PART. I AM CONCERNED AND WOULD LIKE TO GET THE AIRBAG FIXED BECAUSE WE HAVE A DOWN SYNDROME GRANDDAUGHTER IN THE FAMILY.
Incident date: May 10, 2016
CHIMES 5 TIMES AND REPEATS 5 TIMES. THIS OCCURS EVERY 30 MINUTES ONCE CAR IS STARTED AND SEAT BELT/AIBAG LIGHT CONTINUOUSLY ON. DIAGNOSED BY FORD DEALER AS DRIVER'S SEAT BELT RETRACROR. REPLACED AND CHIME AND LIGHT WILL NOT GO OFF. HAPPENS WHILE STATIONARY AND WHILE CAR IS IN MOTION. HAVEN'T ATTEMPTED TO REPAIR AGAIN DUE TO COST AND HAVE READ THAT THIS DOESN'T NECESSARILY FIX THE PROBLEM.
Incident date: May 10, 2016
CHIMES 5 TIMES AND REPEATS 5 TIMES. THIS OCCURS EVERY 30 MINUTES ONCE CAR IS STARTED AND SEAT BELT/AIBAG LIGHT CONTINUOUSLY ON. DIAGNOSED BY FORD DEALER AS DRIVER'S SEAT BELT RETRACROR. REPLACED AND CHIME AND LIGHT WILL NOT GO OFF. HAPPENS WHILE STATIONARY AND WHILE CAR IS IN MOTION. HAVEN'T ATTEMPTED TO REPAIR AGAIN DUE TO COST AND HAVE READ THAT THIS DOESN'T NECESSARILY FIX THE PROBLEM.
Incident date: Jul 1, 2015
WHEN I OPENED THE FRONT PASSENGER DOOR, THE INTERIOR HANDLE STUCK OUT WHEN I PULLED IT AND REMAINED SO. I COULD ONT OPEN THE DOOR. HE DEALER PUT A BOLT IN IT TO FIX IT BUT THEN IT CRACKED AROUND THE BOLT AND I HAD TO REPLACE THE DOOR PANEL. TWO YEARS LATER (5/6/2017), THE DRIVER SIDE DOOR DID THE SAME THING. HANDLE STUCK IN UP POSITION AND COULD NOT OPEN THE DOOR. AM SEARCHING FOR A REPLACEMENT BE... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE ... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHE... Read more
LINCOLN
MKZ HYBRID
(2012) — SERVICE BRAKES
May 3, 2017
Incident date: Mar 13, 2017
TRAVELING SOUTH ON CT15 IN STOP AND GO TRAFFIC. TRAFFIC WAS MOVING AT ABOUT 40 MPH AND STOPPED SUDDENLY. I APPLIED PRESUURE TO BRAKE PEDAL TO STOP. PEDAL WENT TO FLOOR. IT APPEARED THAT MINIMUAL REGENERATIVE BRAKING WAS ENGAGED BUT NO ADDITIONAL FRICTION BRAKING. CAR HAD PLENTY OF DISTANCE IN WHICH TO STOP [ MORE THAN 140 FEET]. CAR SLOWED FOR A TIME BUT WHEN SPEED WAS REDUCED TO ABOUT 10 MP... Read more
Crash
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. T... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILAB... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER WAS CONTACTED IMMEDIATELY AND THE MECHANIC ADVISED THE CONTACT NOT TO CALL UNTIL THE MANUFACTURER SENT A SECOND RECALL NOTICE. THE CONTACT RECEIVED SEVERAL RECALL NOTIFICATION LETTERS, BUT THE PARTS HAD NOT YET BEEN SUPPLIED FROM THE MANUFACTURER TO T... Read more
Incident date: May 1, 2017
DOOR DRIVERS SIDE AJAR LATCH ISSUE: EVEN WHEN THE DOOR IS CLOSED THE VEHICLE STILL SAYS THE DOOR IS AJAR. THIS HAS BEEN FIXED FOUR TIMES SINCE I HAVE HAD THE CAR.
Incident date: Jul 22, 2016
TAKATA RECALL ON 22 JULY 2016, I WAS NOTIFIED OF THE RECALL. THIS IS 1 MAY 2017, AND I AM TOLD THERE ARE STILL NO PARTS AVAILABLE. AT WHAT POINT ARE WE ABLE TO DISABLE THE AIRBAGS IN OUR CARS TO SAVE OURSELVES IN THE EVENT OF A CRASH?
Incident date: May 1, 2017
THE DRIVER DOOR LATCH WOULD SAY ITS TILL OPEN WHEN THE DOOR IS CLOSED. HAD TO REPAIR IT TWICE AT THE DEALER. NOW THE RIGHT REAR DOOR HAS THE SAME ISSUE.
Crash
Incident date: Apr 28, 2017
I RECEIVED NOTIFICATION OF AN AIRBAG RECALL AND THE TIME FROM NOTIFICATION TO REMEDY, WHICH AT THIS TIME STILL HAS YET TO BE DETERMINED, HAS BEEN EXTREMELY LONG AND LEAVING OWNERS IN A VERY DANGEROUS POSITION. I DEMAND THAT FORD IMMEDIATELY ADVISE WHEN A REMEDY BE AVAILABLE. THE TIME FOR WAITING IS OVER.
Incident date: Jul 22, 2016
TAKATA RECALL. RECEIVED RECALL ON MY MKZ IN JULY,2016. TO DATE PROBLEM HAS NOT BEEN REPAIRED. I WANT TO KNOW WHEN THIS PROBLEM IS GOING TO BE RESOLVED. I HAVE CALLED AND WRITTEN BEFORE AND DO NOT GET ANY RESPONSE AS TO WHEN PROBLEM WILL BE FIXED.
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Apr 25, 2017
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Jun 1, 2016
TAKATA RECALL -- IT HAS BEEN A YEAR AND THE DEALER STILL ONLY TELLS ME THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE.