Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Oct 6, 2017
THE SUNROOF ON MY CAR RANDOMLY EXPLODED WHILE DRIVING DOWN THE HIGHWAY.
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Oct 13, 2017
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FUTURE FORD LINCOLN OF CONCORD (2285 DIAMOND BLVD, CONCORD, CA 94520) WAS CONTACTED AND C... Read more
Incident date: Oct 7, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. AFTER STARTING THE VEHICLE AND PLACING THE VEHICLE IN DRIVE, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP ELECTRIC MODULE FAILED. WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED, THE CONTACT WAS INFORMED BY KOONS SILVER SPRING FORD (3111 AUTOMOBILE BLVD, SILVER SPRING, MD 20... Read more
Incident date: Oct 12, 2017
MY VEHICLE SUDDENLY LOST POWER WHILE I WAS DRIVING ON HIGHWAY. I HAVE TO STOP VEHICLE ON SIDELINE OPEN THE DOOR AND START IT AGAIN FOR IT TO START. I DIDN'T RAN INTO THIS ISSUE FOR FEW DAYS BUT IT OCCURRED AGAIN TODAY IN MORNING WHILE I WAS DRIVING. THE ISSUE GET RESOLVED WHEN I STOP THE CAR AND START IT AGAIN AND THERE IS NO ERROR CODE OR ISSUES THAT I CAN USE TO DIAGNOSE AND GET THE ISSUE RESOLV... Read more
Incident date: Oct 12, 2017
MY VEHICLE SUDDENLY LOST POWER WHILE I WAS DRIVING ON HIGHWAY. I HAVE TO STOP VEHICLE ON SIDELINE OPEN THE DOOR AND START IT AGAIN FOR IT TO START. I DIDN'T RAN INTO THIS ISSUE FOR FEW DAYS BUT IT OCCURRED AGAIN TODAY IN MORNING WHILE I WAS DRIVING. THE ISSUE GET RESOLVED WHEN I STOP THE CAR AND START IT AGAIN AND THERE IS NO ERROR CODE OR ISSUES THAT I CAN USE TO DIAGNOSE AND GET THE ISSUE RESOLV... Read more
Incident date: Oct 12, 2017
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. UPON STARTING THE VEHICLE, THE REAR AIR SUSPENSION WAS ACTIVATED. THE REAR OF THE VEHICLE WAS AT A HIGHER HEIGHT AND WOULD NOT LOWER. AS A RESULT, THE VEHICLE BOUNCED WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT CALLED CAPITAL FO... Read more
Incident date: Aug 28, 2017
DOOR AJAR SENSOR HAS STOPPED WORKING CORRECTLY. IT WORKS INTERMITTENTLY. WHEN IT DOES NOT WORK THE DOOR DOES NOT LOCK AUTOMATICALLY AND WHEN ELECTRIC DOOR LOCK ARE ACTIVATED, THE DOOR UNLOCKS.
Incident date: Oct 6, 2017
I PURCHASED A 2013 LINCOLN MKX IN APRIL 2015; DEALER SAID THEY INSTALLED 4 NEW MICHELIN GREEN-X TIRES, LATITUDE TOUR 245/60 R18, DOT AP4A 005X, AND WAS TOLD THEY ARE RATED AT 90,000 MILES I RECENTLY FELT A VIBRATION WHILE DRIVING AT 55-60 MPH SO I CHECKED THE TIRES VISUALLY AND FOUND WHAT LOOKED LIKE LITTLE JIGSAW SHAPED PIECES OF TREAD THAT YOU COULD ACTUALLY LIFT WITH A TOUCH OF YOUR FINGER!! I... Read more
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE DRIVER WAS ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THERE WERE FLAMES ON THE DOOR PANEL. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Fire
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE DRIVER WAS ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THERE WERE FLAMES ON THE DOOR PANEL. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Fire
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE DRIVER WAS ATTEMPTING TO OPEN THE FRONT DRIVER'S DOOR, THERE WERE FLAMES ON THE DOOR PANEL. THE DRIVER EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. A FIRE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Fire
Incident date: Dec 3, 2016
TAKATA RECALL - WE WERE NOTIFIED MORE THAN 9 MONTHS AGO ABOUT THIS RECALL AND THEY STILL HAVE NOT GOTTEN THE PARTS TO REPLACE THIS. HOW SAFE ARE THESE AIRBAGS? WHY ARE THE CAR MANUFACTURERS STILL NOT REPLACING THEM? WE HAVE BEEN PATIENT BUT IF THIS IS A TRUE SAFETY ISSUE- HOW ARE THEY GETTING AWAY WITH NOT CORRECTING IT?
Incident date: Oct 9, 2017
MY MKC WAS ONE OF THE FIRST MANUFACTURED. IT CAME WITH MICHELIN TIRES. AT 33,000 MILES I HAD TO REPLACE A TIRE DUE TO A NAIL IN THE SIDEWALL- IT TOOK THE DEALER 3 WEEKS TO FIND ONE. TODAY I WAS JUST TOLD TWO MORE TIRES NEED TO BE REPLACED ON THE CAR BUT THEY ARE NOT AVAILABLE!1 UNBELIEVABLE! I HAVE A 2015 CAR THAT CAN'T BE DRIVEN BECAUSE THEY USED MICHELIN TIRES THAT CAN'T BE BOUGHT! LINCOLN SH... Read more
LINCOLN
CONTINENTAL
(2017) - AIR BAGS
Oct 6, 2017
Incident date: Oct 2, 2017
DRIVER SIDE SEAT BRACKET BROKE OFF WHEN GETTING INTO CAR. DEALER TOOK CAR AND REPAIRED SEAT. SIDE AIRBAG CASE WAS ALSO SPLIT AND AIRBAG WAS VISIBLE TO THE EYE. THIS WAS IN JUNE 2017. SAME EXACT THING HAPPENED LAST WEEK. DRIVER SIDE SEAT (LEFT SIDE AGAIN) BROKE OFF AS I ENTERED THE VAHICLE. CASE OF AIRBAG DID NOT BREAK OPEN. DEALER PICKED UP AND REPAIRED AGAIN. TOOK CAR OUT TODAY AFTER GETTING IT ... Read more
LINCOLN
CONTINENTAL
(2017) - SEATS
Oct 6, 2017
Incident date: Oct 2, 2017
DRIVER SIDE SEAT BRACKET BROKE OFF WHEN GETTING INTO CAR. DEALER TOOK CAR AND REPAIRED SEAT. SIDE AIRBAG CASE WAS ALSO SPLIT AND AIRBAG WAS VISIBLE TO THE EYE. THIS WAS IN JUNE 2017. SAME EXACT THING HAPPENED LAST WEEK. DRIVER SIDE SEAT (LEFT SIDE AGAIN) BROKE OFF AS I ENTERED THE VAHICLE. CASE OF AIRBAG DID NOT BREAK OPEN. DEALER PICKED UP AND REPAIRED AGAIN. TOOK CAR OUT TODAY AFTER GETTING IT ... Read more
Incident date: Oct 4, 2017
ON OCTOBER 4, 2017 AT APPROXIMATELY 3:45 PM, I DEPARTED FROM THE SACRAMENTO CHILDREN'S HOME THROUGH AN ADJACENT ALLEY TRAVELING THROUGH THE SOUTH BOUND ENTRANCE. AS I MADE THE LEFT TURN INTO THE ALLEY AS I GRADUALLY GOT UP TO SPEED MY VEHICLE SUDDENLY BEGAN TO ACCELERATE. I WAS STARTLED BY THE SUDDEN INCREASE OF SPEED AND IMMEDIATE MADE AN ATTEMPT TO PUT THE VEHICLE IN NEUTRAL AND SHUT THE VEHICLE... Read more
Crash
1 injured
Incident date: Oct 4, 2017
ON OCTOBER 4, 2017 AT APPROXIMATELY 3:45 PM, I DEPARTED FROM THE SACRAMENTO CHILDREN'S HOME THROUGH AN ADJACENT ALLEY TRAVELING THROUGH THE SOUTH BOUND ENTRANCE. AS I MADE THE LEFT TURN INTO THE ALLEY AS I GRADUALLY GOT UP TO SPEED MY VEHICLE SUDDENLY BEGAN TO ACCELERATE. I WAS STARTLED BY THE SUDDEN INCREASE OF SPEED AND IMMEDIATE MADE AN ATTEMPT TO PUT THE VEHICLE IN NEUTRAL AND SHUT THE VEHICLE... Read more
Crash
1 injured
Incident date: Jun 1, 2016
"TAKATA RECALL" THE RECALL FOR MY VEHICLE CAME OUT IN JUNE 2016, HAVE CONTACTED THE DEALER MANY TIMES AND STILL HAVE NOT HAD A APPOINTMENT TO REPLACE THE RECALL ITEM. WHAT AM I SUPPOSE DO WAIT FOR A ACCIDENT TO OCCUR THEN ITS TO LATE
Incident date: Oct 3, 2017
ON TUESDAY 10/3/2017 AROUND 5:35 PM WE WERE DRIVING THE 2013 MKX ON CALLAGHAN ROAD UNDER CONSTRUCTION AND STOPPED BEHIND ANOTHER CAR WAITING FOR THE ONE LANE TRAFFIC TO MOVE FORWARD WHEN THE MKX UNEXPECTEDLY REVVED UP AND LUNGED TOWARDS THE REAR OF THE CAR IN FRONT OF US. WE IMMEDIATELY RECOGNIZED THIS AS SUA SUDDEN UNINTENDED ACCELERATION. THE DRIVER HAD TO APPLY ADDITIONAL PRESSURE ON THE BRAK... Read more
Incident date: Jun 1, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE FROM LINCOLN IN JUNE OF 2016. REPLACEMENT PARTS ARE STILL NOT AVAILABLE IN OCTOBER OF 2017. I UNDERSTAND THE OLDER THE VEHICLE IS THE MORE LIKELY THERE IS TO BE A PROBLEM. THE CAR ONLY HAS 80000 MILE AND WE PLAN TO DRIVE IT SEVERAL MORE YEARS.
Incident date: Oct 3, 2017
NEAR THE END OF MY 35 MINUTE COMMUTE HOME I STOPPED AT A RED LIGHT ON A BUSY CITY STREET. WHEN THE LIGHT TURNED GREEN, I PUT MY FOOT OFF THE BRAKE AND PLACED IT ON THE ACCELERATOR. . THE CAR WOULD NOT ACCELERATE. THE LOW ENGINE PRESSURE LIGHT CAME ON. I TURNED THE STEERING WHEEL TO COAST THE CAR TO THE RIGHT LANE. I PUT THE CAR IN PARK. I HAD THE CAR TOWED TO A DEALER. THE DEALER COULD NOT DUPL... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAVE SINCLAIR LINCOLN SOUTH IN ST LOUIS, MISSOURI WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE FROM LINCOLN IN JUNE OF 2016. REPLACEMENT PARTS ARE STILL NOT AVAILABLE IN OCTOBER OF 2017. I UNDERSTAND THE OLDER THE VEHICLE IS THE MORE LIKELY THERE IS TO BE A PROBLEM. THE CAR ONLY HAS 75000 MILE AND WE PLAN TO DRIVE IT SEVERAL MORE YEARS.
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Oct 3, 2017
ON MY WAY TO WORK ON 10/03/2017 @ AROUND 7AM IN RUSH HOUR TRAFFIC MY LEFT PASSENGER FRONT DOOR SWUNG UP. I HAD TO SWERVE OUT OF TRAFFIC TO MISS FROM HITTING A VEHICLE NEXT TO MINE. I WAS ABLE TO SAFELY ARRIVE AT A RITE AID PARKING LOT. I HAVE RESEARCHED AND FOUND THAT MY MODEL CAR WAS UNDER A RECALL FOR FAULTY DOOR LATCH. MY CAR WAS TAKEN TO MY LOCAL FORD DEALERSHIP WHERE THEY ARE STATING IT W... Read more
Incident date: Jul 25, 2016
TAKATA INFLATORS. I RECEIVED A RECALL NOTICE CONCERNING THE TAKATA INFLATORS IN JULY OF 2016. I HAVE HEARD NOTHING SINCE.
Incident date: Mar 1, 2017
LETTER FROM CONGRESSMAN HICE ON BEHALF OF CONSTITUENT RE VEHICLE UNSAFE TO DRIVE DUE TO THE SAFETY RECALL NOTICE ON PASSENGER AIRBAG 2012 MKZ. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEED A REASONABLE AMOUNT OF TIME. UPDATED 09/28/2017*JS
Incident date: Sep 20, 2017
WHEN IN TRAFFIC, I SPEED UP AND FELT LIKE I WAS REAR ENDED AND IT DID THIS ABOUT 5 TIMES AND THEN I CANT GET IT TO DO IT AGAIN.
Incident date: Sep 25, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TED RUSSELL FORD LINCOLN (8551 KINGSTON PIKE, KNOXVILLE, TN 37919 (865) 223-6727) WAS CONTACTED AND CONFIRMED THAT T... Read more
Incident date: Sep 23, 2017
STEERING IS HARD TO CONTROL. TOOK IT TO AUTO REPAIR, GAVE ME CODES THAT MATCH RECALL CODES. TECHNITION SAID THE WHOLE POWER STEERING SYSTEM MUST BE REPLACED
Incident date: Feb 1, 2015
PASSENGER SIDE AIR BAG. BROKEN WIRE BETWEEN AIR BAG AND COMPUTER.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTHTOWNE LINCOLN (21 NE VIVION RD, KANSAS CITY, MO 64118 (816) 453-2710) WHERE IT WAS ... Read more
Incident date: Aug 24, 2017
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO HAVE A TOW MODE, WHICH WOULD ALLOW THE VEHICLE TO TOW. WHILE THE 39,000 LBS VEHICLE WAS TOWING A 50,000 LBS RV, THE VEHICLE'S BATTERY FAILED. THE VEHICLE WAS DESIGNED TO GO INTO PARK MODE, WHICH LOCKED ALL FOUR TIRES WHEN THE BATTERY FAILED. ONCE THE VEHICLE WENT INTO PARK MODE, IT CAUSED THE VEHICLE TO BE... Read more
Incident date: Aug 24, 2017
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO HAVE A TOW MODE, WHICH WOULD ALLOW THE VEHICLE TO TOW. WHILE THE 39,000 LBS VEHICLE WAS TOWING A 50,000 LBS RV, THE VEHICLE'S BATTERY FAILED. THE VEHICLE WAS DESIGNED TO GO INTO PARK MODE, WHICH LOCKED ALL FOUR TIRES WHEN THE BATTERY FAILED. ONCE THE VEHICLE WENT INTO PARK MODE, IT CAUSED THE VEHICLE TO BE... Read more
Incident date: Aug 22, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. WHILE DRIVING 25 MPH, THE VEHICLE DOWNSHIFTED FROM SECOND TO FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBERT HUDSON FORD LINCOLN MERCURY (2316 1ST AVE SE, MOULTRIE, GA 31788, (229) 985-6603) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED RECALIBARATION. THE VEHICLE WAS REPAIRED; HOWEVER, THE SOFTWARE UPDATE FAILED TO CORRECT THE FAILURE. ADDIT... Read more
Incident date: Aug 22, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. WHILE DRIVING 25 MPH, THE VEHICLE DOWNSHIFTED FROM SECOND TO FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBERT HUDSON FORD LINCOLN MERCURY (2316 1ST AVE SE, MOULTRIE, GA 31788, (229) 985-6603) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED RECALIBARATION. THE VEHICLE WAS REPAIRED; HOWEVER, THE SOFTWARE UPDATE FAILED TO CORRECT THE FAILURE. ADDIT... Read more
Incident date: Jun 1, 2016
TAKATA RECALL: DRIVING THE AFFECTED CAR IS A LIABILITY AND POSES A DANGER TO BOTH THE DRIVER AND ANY PASSENGERS. NO MEASURES TO RECTIFY THE SITUATION HAVE BEEN TAKEN ON THE PART OF THE MANUFACTURER TO REDUCE THE RISK FOR THE VEHICLE OWNER SINCE THE RECALL DATE OF JUN 01 2016.
Incident date: Aug 26, 2017
VEHICLE WAS ON I-78 ON A CLEAR DAY WITH A TEMPERATUE OF 75 DEGREES AT A SPEED OF LESS THAN 70 MPH, NO BRIDGES, NO ROUGH PAVEMENT. ALL OF A SUDDEN THE FIXED PANORAMIC ROOF (FORWARD PANEL) SHATTERED CAUSED A LOUD BANG. SOUNDED LIKE A TIRE BLEW OUT! NO EVIDENCE OF A ROCK OR OTHER MATERIAL STRIKING THE PANEL, NO BODY DAMAGE, JUST THE ROOF PANEL. LUCKILY WE HAD THE SUN SHADE PANEL CLOSED SO WE DIDN'T E... Read more
Incident date: Jul 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL IN JULY OF 2016. THE DEALER (HERTRICH CAPITOL, 1127 S DUPONT HWY, DOVER, DE, 19901) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT INCLUDED THA... Read more
Incident date: Sep 14, 2017
ENGINE SHUTS OFF WHILE DRIVING. VEHICLE STALLS ON ACCELERATION. THROTTLE BODY WAS REPLACED 14 DAYS AGO, ISSUE STILL EXISTS.
Incident date: Sep 4, 2017
BACK TAIL GATE CAME BACK UP AFTER THOUGHT TO BE CLOSED. CAUSING DAMAGE TO THE LIFT GATE HITTING THE TOP OF THE GARAGE DOOR.
Crash
Incident date: Sep 4, 2017
BACK TAIL GATE CAME BACK UP AFTER THOUGHT TO BE CLOSED. CAUSING DAMAGE TO THE LIFT GATE HITTING THE TOP OF THE GARAGE DOOR.
Crash
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SANDERSON LINCOLN, 2121 W BELL RD, PHOENIX AZ, 602-375-7500) AND CONFIRMED THAT THE PARTS... Read more
Incident date: Jun 1, 2016
TAKATA RECALL WE WERE NOTIFIED OF RECALL 6/2016. WE HAVE BEEN IN CONTACT WITH OUR LOCAL LINCOLN DEALER AS WELL AS LINCOLN CUSTOMER SERVICE WITH NO ONE KNOWING WHEN THE RECALLED AIRBAG WILL BE REPLACED. OUR CAR INSURANCE MADE COPY OF RECALL LETTER, PUT IT IN OUR FILE AND SAID NO PASSENGER CAN RIDE IN FRONT PASSENGER SIDE SEAT. HUSBAND DRIVES CAR, WIFE SITS IN BACK SEAT, IF WIFE TAKES FRIEND TO LUNC... Read more
Incident date: Aug 28, 2017
UNABLE TO SECURE VEHICLE. FRONT DRIVER SIDE DOOR WILL NOT LOCK/UNLOCK BY USING ANY ELECTRIC METHOD OR BY USING KEY MECHANICALLY IN EXTERIOR DOOR LOCK.
Incident date: Aug 28, 2017
UNABLE TO SECURE VEHICLE. FRONT DRIVER SIDE DOOR WILL NOT LOCK/UNLOCK BY USING ANY ELECTRIC METHOD OR BY USING KEY MECHANICALLY IN EXTERIOR DOOR LOCK.
LINCOLN
MKZ HYBRID
(2013) - STEERING
Sep 11, 2017
Incident date: Sep 8, 2017
POWER STEERING ASSIST CONTROL MODULE CAUSING VEHICLE TO LOSE STEERING ABILITY WHILE IN MOTION; PRODUCING HIGH RISK OF ACCIDENT. WHILE TURNING VEHICLE STEERING GAVE OUT ALMOST CAUSING A ACCIDENT LUCKILY NO OTHER CAR WAS ONCOMING. FAULTY DESIGN RECALLS ON MOST LINCOLN THAT YEAR FOR SAME PROBLEM. THE 2013 MKZ HYBRID NEEDS TO BE ADDED TO THE RECALL. THIS SHOULD BE A HIGH PRIORITY BEFORE THERE IS A FAT... Read more
Incident date: Jul 12, 2017
EVEN WITH METICULOUS MAINTENANCE MY MKX ENGINE CATASTROPHICALLY FAILED. THE DEALERSHIP SAID THE OIL AND WATER MIXED AND IT WAS IN NO WAY CAUSED BY US. THEY ARE WANTING ME TO PAY $7000.00 TO REPLACE THE ENGINE. WE FOLLOWED MANUFACTURERS RECOMMENDATIONS FOR SERVICE AND PREVENTIVE MAINTENANCE. I BELIEVE LINCOLN SHOULD COVER THIS AS THIS WAS NO FAULT OF US AS THE OWNERS. WE ARE THE ORIGINAL OWNERS ... Read more
Incident date: Mar 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FORD LINCOLN, INC, 2828 US-50, PUEBLO, CO 81008 (719) 545-0192) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT... Read more
LINCOLN
MKZ HYBRID
(2016) - SEAT BELTS
Sep 8, 2017
Incident date: Jul 1, 2017
SEATBELT LOCKS UP AND DOES NOT ALLOW FOR DRIVER TO BUCKLE UP. HAPPENS AT VARIOUS TIMES WHILE VEHICLE IS ON OR OFF., BOTH ON PARK POSITION AND OR DRIVE.