Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Mar 1, 2017
TAKATA RECALL. RECEIVED RECALL NOTICE IN 3/2017 FOR PASSENGER FRONTAL AIRBAG INFLATOR. STILL CAN'T GET REPAIRED. DEALER SAYS THEY HAVEN'T RECEIVED REPLACEMENT PARTS. WAITING TOO LONG FOR RECALL REPAIR. IT APPEARS THAT S. FLORIDA SHOULD BE A HIGH PRIORITY FOR REPAIR PARTS DUE TO HIGH HEAT AND HUMIDITY.
Incident date: Mar 1, 2007
TAKATA RECALL WHAT HAPPENS NOW THAT TAKATA HAS DECLARED BANKRUPTCY? I HAVE BEEN WAITING OVER ONE YEAR SINCE NOTIFICATION (LETTER).
Incident date: Jan 1, 2016
MY AIRBAG ICON LIGHTS UP MOST OF THE TIME THAT IAM DRIVING THE FORD DEALERSHIP SAYS IT MEANS THAT THE AIR BAG WOULD NOT DEPLOY IN AN ACCIDENT AND THAT I WOULD HAVE TO PAY THOUSANDS OF DOLLARS TO FIX IT I TOLD THE MANAGER WHY IS THAT ON ME ITS NOT APART THAT I WORE OUT BY DRIVING THE CAR HE SAID WHY ISNT ON YOU
Incident date: Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED A RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (FAIRWAY FORD LINCOLN OF GREENVILLE 2323 LAURENS RD, GREENVILLE, SC, 29607) STATED THAT THE PARTS WERE UNAVAIL... Read more
Incident date: Nov 6, 2016
2017 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO COMPUTER TOUCH SCREEN MALFUNCTION, HEADLIGHTS CONTROL SWITCH PROBLEMS. *LD THE CONSUMER STATED WITHIN THE FIRST MONTH OF PURCHASING THE VEHICLE THE TOUCH SCREEN WOULD SHUT DOWN AND REBOOT ITSELF WHILE DRIVING. THE SWITCH THAT CONTROLS THE HEADLIGHTS WAS ALSO FAULTY. UPDATED 07/10/2017*JS
Incident date: Nov 6, 2016
2017 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO COMPUTER TOUCH SCREEN MALFUNCTION, HEADLIGHTS CONTROL SWITCH PROBLEMS. *LD THE CONSUMER STATED WITHIN THE FIRST MONTH OF PURCHASING THE VEHICLE THE TOUCH SCREEN WOULD SHUT DOWN AND REBOOT ITSELF WHILE DRIVING. THE SWITCH THAT CONTROLS THE HEADLIGHTS WAS ALSO FAULTY. UPDATED 07/10/2017*JS
Incident date: Jun 28, 2017
WHEN LIGHTING IS SWITCHED ON FROM THE DASHBOARD SWITCH OR FROM AUTO LAMP FEATURE, ALL LIGHTS COME ON EXCEPT THE HEADLIGHTS.. NO HI OR LO BEAM. THE HIGH BEAMS WILL WORK FROM THE "FLASH TO PASS" FEATURE WITH THE TURN SIGNAL STALK. THIS FAILURE OCCURRED SUDDENLY. FORTUNATELY JUST BEFORE I ENTERED THE HIGHWAY THIS SEEMS PRECISELY THE LIGHTING CONTROL MODULE PROBLEM THAT FORD COVERS FOR THE CROWN V... Read more
Incident date: Jun 30, 2017
ENGINE HAS STALLED TWICE WHILE IN OPERATION. FIRST TIME WHILE BACKING OUT OF A PARKING SPACE,SECOND TIME WHILE DRIVING FORWARD IN TRAFFIC ON THE HIGHWAY. IN BOTH INSTANCES HAD TO COME TO A COMPLETE STOP, PLACE VEHICLE INTO PARK, SHUT OFF THE IGNITION AND THEN RESTART. BOTH INSTANCES VEHICLE WAS IN MOTION. SECOND INSTANCE WAS IN MOVING TRAFFIC AND HAD TO PULL ONTO THE ROAD SHOULDER OUT OF TRAFF... Read more
Incident date: Jun 14, 2017
AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO G... Read more
Incident date: Jun 14, 2017
AT 44K MILS, PASSENGER SEAT SWITCH & MOTOR W/TRACK MALFUNCTIONED FOR SEAT SELDOM USED. RPR COST REDUCED TO $1145 DUE TO INADEQUATE DIAGNOSIS & 10 DAY WAIT FOR RETURN OF WRONG PARTS AND DEALER SUBLETS, PRIOR ELECTRICAL FAILURE OF DRIVER DOOR LATCH & LOCKING MECHANISM AT 39K MILES BOTH OCCURRENCES AFTER 5 YEAR WARRANTY BUT SUBSTANTIALY PRIOR TO 50K MILE WARRANTY. CARUSO LINCOLN DEALER WAS ABLE TO G... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SARAT FORD LINCOLN (245 SPRINGFIELD ST, AGAWAM, MA 01001 (413) 786-0430) WHERE IT WAS CO... Read more
Incident date: Jul 6, 2017
VEHICLE STARTED TO LOOSE POWER. THE "SEE OWNER'S MANUAL" LIGHT ILLUMINATED. THE VEHICLE WAS COASTED TO A NEARBY DEALER AT: ATCHINSON FORD, BELLEVILLE, MI, WHERE IT WAS DIAGNOSED THAT THE THROTTLE MECHANISN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 6,000. FE
Incident date: Jul 6, 2017
VEHICLE STARTED TO LOOSE POWER. THE "SEE OWNER'S MANUAL" LIGHT ILLUMINATED. THE VEHICLE WAS COASTED TO A NEARBY DEALER AT: ATCHINSON FORD, BELLEVILLE, MI, WHERE IT WAS DIAGNOSED THAT THE THROTTLE MECHANISN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 6,000. FE
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STOPPED, THE CONTACT SMELLED BURNING RUBBER AND PLASTIC. THE CONTACT NOTICED SMOKE AND FLAMES EMERGING FROM BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE FIRE DEPARTMENT WAS NOT CALLED AND THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BAYWAY LINCOLN (12333 G... Read more
Fire
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STOPPED, THE CONTACT SMELLED BURNING RUBBER AND PLASTIC. THE CONTACT NOTICED SMOKE AND FLAMES EMERGING FROM BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE FIRE DEPARTMENT WAS NOT CALLED AND THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO BAYWAY LINCOLN (12333 G... Read more
Fire
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.
Incident date: Jul 4, 2017
UPON ENTERING AN ON-RAMP TO THE THRUWAY, THE DRIVER SIDE LOWER BALL JOINT WAS COMPLETELY GONE, DISABLING THE VEHICLE WHILE MY WIFE WAS ACCELERATING. THE WHEEL CAME ALMOST COMPLETELY OFF THE VEHICLE. I'M NOT SURE WHERE OR HOW THE BALL JOINT CAME OFF. MY INFANT SON WAS IN THE BACK SEAT, HAD THE VEHICLE BEEN GOING THRUWAY SPEED, THIS INCIDENT COULD HAVE BEEN DEADLY.
Incident date: Apr 24, 2015
I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN... Read more
Incident date: Apr 24, 2015
I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN... Read more
Incident date: Apr 24, 2015
I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (FORD LINCOLN OF OCALA) WAS CONTACTED AT 352-7... Read more
Incident date: Apr 14, 2017
DEALER SOLD ME A VEHICLE THAT THE ENTIRE FRAME IS RUSTED AWAY. BIG RUST HOLES ON UNDERCARRIAGE
Incident date: Apr 14, 2017
DEALER SOLD ME A VEHICLE THAT THE ENTIRE FRAME IS RUSTED AWAY. BIG RUST HOLES ON UNDERCARRIAGE
Incident date: Jul 3, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE DASHBOARD WAS WARPED. THE MIDDLE OF THE DASHBOARD TOWARDS THE WINDSHIELD, WHERE THE DEFROST VENTS WERE LOCATED, WERE NOT FITTING CORRECTLY. THE CONTACT ALSO STATED THAT A RUBBER PIECE WAS PARTIALLY COVERING THE VENTS. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR LOCAL DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER ... Read more
Incident date: Jun 30, 2017
LOSS OF POWER ON THE HIGHWAY CAUSING THE CAR TO STALL THEN IT KICKED BACK IN. THEN IT DID NOT START AFTER WE PARKED IT AND TRIED TO START IT BACK UP. WE HAD IT TOWED TO A AUTO REPAIR PLACE THAT SAID IT WAS THE FUEL PUMP ELECTRIC MODULE PEM MAY HAVE OVERHEATED CAUSING A LOSS OF ELECTRIC POWER TO THE FUEL PUMP
Incident date: Jun 30, 2017
LOSS OF POWER ON THE HIGHWAY CAUSING THE CAR TO STALL THEN IT KICKED BACK IN. THEN IT DID NOT START AFTER WE PARKED IT AND TRIED TO START IT BACK UP. WE HAD IT TOWED TO A AUTO REPAIR PLACE THAT SAID IT WAS THE FUEL PUMP ELECTRIC MODULE PEM MAY HAVE OVERHEATED CAUSING A LOSS OF ELECTRIC POWER TO THE FUEL PUMP
Incident date: Dec 2, 2016
IN COLD WEATHER THE CARS AIR SUSPENSIONS STOPS WORKING AND THE CAR STARTS BOUNCING ALL OVER THE PLACE WHILE DRIVING. THIS TO ME IS DANGEROUS ESPECIALLY ON WHEN OCCURRING ON LONG TRIPS. THIS IS A COMMON PROBLEM THAT I AM SEEING ALL OVER THE INTERNET.
Incident date: Jun 29, 2017
TAKATA RECALL. I WANT TO REMOVE THE RECALL AIRBAG AND WAS TOLD I COULDN'T. I THINK IF I WAS PUT ON NOTICE OF THE SAFETY RECALL THEN I SHOULD BE ABLE TO DO WHAT IS NECESSARY TO MAKE MY VEHICLE SAFE. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE.
Incident date: Mar 22, 2017
THEY HAVE NOT REPAIRED MY AIRBAG, EVERY TIME I CALL TO GET IT REPAIRED THEY TELL ME THE AIRBAGS ARE ON BACK ORDER.
Incident date: Jun 27, 2017
USB CHARGING AND SNYC CONNECTION STATION AT THE BOTTOM OF CONSOLE CAUGHT FIRE AND WITHIN A COUPLE OF MINUTES THE INSIDE OF THE VEHICLE WAS ENGULFED IN FLAMES. BARELY ESCAPED WITH MY LIFE.
Fire
Incident date: Jul 1, 2016
I RECEIVED A RECALL LETTER ON MY PASSENGER SIDE AIRBAG NEARLY ONE YEAR AGO. TO DATE, I HAVE NOT RECEIVED NOTICE THAT THIS AIRBAG WILL BE REPLACED. I HAVE NOT ALLOWED A PASSENGER IN THE FRONT SEAT OF MY CAR THIS PAST YEAR. I HAVE CONTACTED LINCOLN SEVERAL TIMES ASKING WHEN MY AIRBAG WILL BE REPLACED TO NO AVAIL. HELP!
Incident date: Jun 23, 2017
TAKATA RECALL, SHIFTING MISFIRE, FAULTY BATTERY AND LOW GAS MILEAGE
Incident date: Jun 23, 2017
TAKATA RECALL, SHIFTING MISFIRE, FAULTY BATTERY AND LOW GAS MILEAGE
Incident date: Jun 23, 2017
TAKATA RECALL, SHIFTING MISFIRE, FAULTY BATTERY AND LOW GAS MILEAGE
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE... Read more
Incident date: Jun 15, 2017
RIGHT SIDE BRAKE LIGHT HAS FAILED.
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO PINES FORD LINCOLN LOCATED AT 8655 PINES BLVD, PEMBROKE PINES, FL 33024, WHO STATED ... Read more
Incident date: Apr 4, 2017
I HAVE A LINCOLN AVIATOR 2003, IT HAS BEEN HAVING PROBLEMS WITH THE TRANSMISSION AND IT SEEMS LIKE IT DOESN'T SHIFT GEARS WHEN IT'S SUPPOSED TOO. THOS HAPPENS WHEN I PRESS ON THE ACCELERATOR. IS ANYONE HAVING THIS PROBLEM?
Incident date: Jun 14, 2017
MY WIFE GOT TO THE MALL AND TRIED TO GET OUT OF THE CAR AND THE DOOR WOULD NOT UNLATCH. SHE CALLED ME FRANTIC ASKING WHAT TO DO. SHE DID NOT DARE ASK A STRANGER, SO I TOLD HER TO WAIT AND I WOULD BE RIGHT THERE. SHE WAS VERY UPSET BY THE TIME I GOT THERE.-20 MIN. THE DOOR OPENED NORMALLY FROM THE OUTSIDE. LATER I TOOK THE DOOR APART AND FOUND THAT A PLASTIC PART OF THE HANDLE THAT TRANSFERS MOTION... Read more
Incident date: Jun 23, 2017
THIS HAS BEEN OCCURRING SINCE 2014. I HAVE TAKEN IT TO THE DEALERSHIP WHEN I LIVED IN OHIO ABOUT THIS ISSUE. THE DOOR AJAR WARNING ON THE DASHBOARD AS WELL AS THE DOME LIGHT WHILE I'M DRIVING STAYS ON STATING THAT THE DOOR IS AJAR WHICH KEEPS THE DOORS FROM LOCKING AND THE DOME LIGHT STAYS ON WHICH IS A SAFETY ISSUE. THIS ALSO OCCURS WHILE IT'S PARK AND IT SOMETIMES COMES ON BY ITSELF WHICH CAU... Read more
Incident date: Jun 23, 2017
WHEN YOU PUT THE GEAR SHIFT IN PARK AND TURN THE SUV OFF, THE WARNING LIGHT WILL COME ON THE DASHBOARD STATING THAT THE VEHICLE IS NOT IN PARK. YOU HAVE TO EITHER RESTART THE SUV AND TAKE IT OUT OF PARK A FEW TIMES OR DO NOT RESTART AND HIT THE BUTTON ON THE SHIFTER A FEW TIMES TO GET THE LIGHT TO TURN OFF. THIS IS A REOCCURRING ISSUE THAT HAS OCCURRED SINCE 2015.
Incident date: Jun 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Jun 20, 2017
RECALL ON DOOR LATCHES BUT THERE ARE NO REPLACEMENT PART AVAILABLE. UNKNOWN WHEN THEY WILL BE IN STOCK WHEN I WAS NOTIFIED OF THE RECALL I ASKED THEM TO ORDER PARTS BUT THEY HAVE BEEN ON BACK ORDER
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHE... Read more
Incident date: Apr 10, 2017
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT NOTICED AN ABNORMAL TOXIC ODOR OF STRONG FUMES INSIDE THE VEHICLE WEEKS AFTER PURCHASING THE VEHICLE. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS (FIRST DEALER: WALLACE LINCOLN, 5555 US-1, FORT PIERCE, FL 34982, (772) 461-6060 AND SECOND DEALER: PARADISE FORD, 1360 W KING ST, COCOA, FL 32922, (321) 632-2222), BUT THE ODOR ISSUE WAS NOT RESOLV... Read more
Incident date: Apr 10, 2017
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT NOTICED AN ABNORMAL TOXIC ODOR OF STRONG FUMES INSIDE THE VEHICLE WEEKS AFTER PURCHASING THE VEHICLE. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS (FIRST DEALER: WALLACE LINCOLN, 5555 US-1, FORT PIERCE, FL 34982, (772) 461-6060 AND SECOND DEALER: PARADISE FORD, 1360 W KING ST, COCOA, FL 32922, (321) 632-2222), BUT THE ODOR ISSUE WAS NOT RESOLV... Read more
Incident date: Apr 10, 2017
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT NOTICED AN ABNORMAL TOXIC ODOR OF STRONG FUMES INSIDE THE VEHICLE WEEKS AFTER PURCHASING THE VEHICLE. THE VEHICLE WAS TAKEN TO MORE THAN TWO DEALERS (FIRST DEALER: WALLACE LINCOLN, 5555 US-1, FORT PIERCE, FL 34982, (772) 461-6060 AND SECOND DEALER: PARADISE FORD, 1360 W KING ST, COCOA, FL 32922, (321) 632-2222), BUT THE ODOR ISSUE WAS NOT RESOLV... Read more
Incident date: Jun 21, 2015
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT NOTICED THAT THERE WAS CRACK IN THE DASHBOARD AND IT WAS LIFTING UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Incident date: Jun 21, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MAC HAIK FORD LINCOLN DEALER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE ... Read more