Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jan 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT H... Read more
Incident date: Mar 1, 2017
TAKATA RECALL : I RECEIVED A LETTER FROM LINCOLN MOTOR COMPANY DATED 3/2017. THE LETTER STATED MY PASSENGER SIDE AIR BAG IS UNDER RECALL DUE TO A RUPTURED INFLATOR MAY RESULT IN SERIOUS INJURY OR DEATH. IT IS NOW 10/30 AND LINCOLN KEEPS SAYING THE PARTS ARE NOT READY. MEANWHILE I DRIVING AROUND IN A DANGEROUS CAR. I NEED TO GET THIS FIXED. PLEASE KEEP ON TOP OF LINCOLN TO GET THIS DONE..
Incident date: Oct 30, 2017
THE DEALER HAS NOT RESPONDED TO MY MANY CALLS FOR SERVICE
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MITCHELL LINCOLN (1222 RUCKER BLVD, ENTERPRISE, AL 36330, (334) 347-9201) CONFIRMED THAT THE REMEDY WAS N... Read more
Incident date: Jan 30, 2017
TAKATA RECALL THE DEALER, ED HOWARD, IN SARASOTA, FL SAID THEY WOULD NOT BE GETTING ANY AIRBAGS AND THEREFORE COULD NOT REPLACE MY AIRBAGS EVEN THOUGH THERE IS A RECALL.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (REEDMAN-TOLL LINCOLN, 1700 LINCOLN HWY, LANGHORNE, PA 19047) WAS CONTACTED AND CONFIRMED THA... Read more
Incident date: Jun 1, 2017
TAKATA RECALL I RECEIVED A NOTICE ON THE AIRBAG RECALL FOR MY 2006 LINCOLN ZEPHYR AND THERE HASN'T BEEN A REPLACEMENT PART NOTICE TO HAVE THE PROBLEM FIXED. THIS VEHICLE IS DRIVEN DAILY AND DUE TO THE RISK OF INJURY AND/OR DEATH, THIS NEEDS REPLACED ASAP.
Incident date: Jun 15, 2016
TAKATA RECALL. A TIMELY SOLUTION TO THIS PROBLEM HAS NOT BEEN OFFERED. I RECEIVED THE RECALL NOTICE OVER A YEAR AGO. IT IS DANGEROUS TO DRIVE THIS CAR AND ONLY RIGHT THAT A SOLUTION BE AVAILABLE.
Incident date: Oct 1, 2017
AIRBAG LIGHT STARTED FLASHING AND STAYS ON DURING DRIVING WAS TOLD IT IS CODE 33 AND AIRBAG IS NOT ACTIVATED.
Incident date: Oct 29, 2017
TAKATA RECALL - AS PER NOTICE RECEIVED IN MAIL, I CHECKED MY VEHICLE DETAILS AGAINST THE TAKATA AIRBAG RECALL NOTIFICATION. THE WEBSITE STATES THAT MY VEHICLE IS SUBJECT TO A JUNE 1, 2016 AIRBAG RECALL. THIS IS THE FIRST I HAVE HEARD - I HAVE RECEIVED NO NOTIFICATION FROM LINCOLN. THE WEBSITE STATES THAT "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". I HAVE A FAMILY AND THIS IS THE FAMILY CAR. VER... Read more
Incident date: Jul 22, 2016
RECEIVED A LETTER FROM THE LINCOLN MOTOR COMPANY DATED JULY 2016 IN REGARD TO THE PASSENGER FRONTAL AIRBAG INFLATOR "MAY RUPTURE RESULT[ING]...SERIOUS INJURY OR DEATH." AS OF THIS DATE OF COMPLAINT (10/28/17, I HAVE YET TO RECEIVE NOTICE THAT THE AIRBAG WILL BE REPLACED, MY CALLS TO THE THE LINCOLN MOTOR COMPANY HAVE RESULTED IN THEIR STATEMENT THAT THE REPLACEMENT AIRBAG IS NOT AVAILABLE "AT THI... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - RECALL HAS BEEN OPEN SINCE JUNE 2016 WITHOUT A CHANGE IN STATUS. THE RECALL IS STILL LISTED AS NO REMEDY AVAILABLE. I DON'T HAVE A SECONDARY VEHICLE TO DRIVE TO AVOID THE SAFETY CONCERN IS AN ACTIVE ISSUE.
Incident date: Oct 27, 2017
TAKATA RECALL, WHY IS TAKING THE CAR MANUFACTURERS SO,LONG TO GET THIS PROBLEM FIXED! RECEIVED NOTICE LAST JULY 2016!! HAVE NOT YET HAD A INCIDENT NOR DO,I WANT TO HAVE ONE, LET'S FIX THIS NOW!!!!
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TERRY FORD IN PEOTONE, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER... Read more
Incident date: Oct 27, 2017
TAKATA RECALL: THE LOCAL LINCOLN DEALER TOLD ME THAT A REPLACEMENT AIRBAG IS STILL NOT AVAILABLE. THIS HAS BEEN SEVERAL YEARS SINCE THE ORIGINAL RECALL. SO FAR THERE HAS NOT BEEN A PROBLEM WITH THE AIRBAG BUT I UNDERSTAND THERE IS A RISK. I RECEIVED A MAILING FROM TK HOLDINGS ADVISING ME TO SCHEDULE AN APPOINTMENT FOR A FREE REPLACEMENT AIRBAB RIGHT AWAY, BUT THE DEALER SAYS THEY CANNOT DO THIS... Read more
Incident date: Oct 27, 2017
MY VEHICLE IS AFFECTED BY THE TAKATA RECALL. I WAS INITIALLY NOTIFIED IN OR BEFORE JUNE 2016. I SEE VIA THE AIRBAGRECALL.COM SITE THAT A REMEDY STILL IS NOT AVAILABLE. I CAN'T SAY WHETHER THIS IS A REASONABLE AMOUNT OF TIME OR NOT AND I AM LOOKING FOR AN EXPERT OPINION OR AN UPDATE. I RECEIVED A POST CARD IN THE MAIL TODAY ABOUT THE BANKRUPTCY FILING AND WENT ONLINE TO FIND MORE INFORMATION.
Incident date: Jun 15, 2017
TAKATA RECALL DEALER STILL WAITING ON AIRBAGS SO REPLACEMENT CAN BE ACCOMPLISHED PER RECALL LETTER RECEIVED. ORIGINALLY CONTACTED DEALER ABOUT RECALL NOTICE POSSIBLY IN ? MID JUNE 2017.
Incident date: Jun 1, 2016
THERE HAS BEEN A RECALL ON THE PASSENGER AIRBAG SINCE JUNE 2016. THIS RECALL STATES THAT THE PASSENGER AIRBAG COULD RUPTURE IF EVER INVOLVED IN A CRASH AND GIVE NO PROTECTION TO MY PASSENGER. AS OF TODAY THERE IS STILL NO REMEDY TO THIS PROBLEM. THIS IS IS A TAKATA PRODUCT. THE DELAY IN CORRECTING THIS DANGEROUS ISSUE IS RECKLESS AND IRRESPONSIBLE AND PUTS PEOPLE I LOVE IN DANGER EVERY DAY. THERE... Read more
Incident date: Oct 27, 2017
"TAKATA RECALL" WE CAN NOT FIND ANY DEALERS WHO HAVE REPLACEMENT PARTS FOR RECALL IN OUR AREA.
Incident date: Jun 1, 2016
"TAKATA RECALL, RECALL DATE: JUN 01, 2016, NHTSA RECALL NUMBER: 16V384, LINCOLN RECALL NUMBER: 16S26, AS OF 10/27/17: STATUS: 12 - RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. METRO WEST LINCOLN MERCURY MAZDA OF SHREWSBURY, MASSACHUSETTS (940 BOSTON TURNPIKE 01545) WAS MADE AWARE OF THE RECALL AND S... Read more
Incident date: Oct 26, 2017
TAKATA RECALL - RECEIVED RECALL NOTICE IN THE SUMMER, CONTACTED DEALERSHIP, WAS TOLD NO PARTS AVAILABLE TO REPLACE. RECEIVED BANKRUPTCY NOTICE 10/25/17, CONTACTED DEALERSHIP, STILL NO PARTS AVAILABLE TO REPLACE. JUST FYI THAT MANUFACTURER NEEDS TO SUPPLY FIX FOR THIS RECALL, IT'S VERY WORRYSOME!
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RAY PRICE LINCOLN IN STROUDSBURG, PA, 866-377-5679) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE F... Read more
Incident date: Oct 26, 2017
TAKATA RECALL - WHEN TRYING TO SCHEDULE A REPLACEMENT WITH MY LOCAL LINCOLN DEALER - SERVICE DEPARTMENT SAYS PARTS ARE NOT AVAILABLE. THIS DOES NOT SEEM REASONABLE FOR A RECALL ISSUED IN JUNE 2016. VEHICLE IS NOW IN NORMAL OPERATION. NO PHOTO ATTACHED.
Incident date: Oct 26, 2017
OUTSTANDING RECALL HAVE TALKED TO THE DEALER ON MULTIPLE TIMES ABOUT THIS RECALL ONLY TO BE TOLD THAT THEY HAVE NO ANSWER AND NO IDEA WHEN OR IF THERE WILL BE A REPLACEMENT
Incident date: Oct 26, 2017
TAKATA RECALL AIRBAG REPLACEMENTS ARE NOT AVAILABLE
Incident date: Jan 1, 2016
EXTREMELY LOUD BANGS, LIKE GUNSHOTS, SEEM LIKE FROM FRONT EDGE OF SUNROOF, REPEATING ABOUT EVERY 10 SECONDS, SEVERAL TIMES PER INCIDENT. HAS HAPPENED SEVERAL TIMES OVER THE PAST 24 MONTHS (2015--2017). SO FAR, THE GLASS HAS NOT BROKEN. VEHICLE IS NEARLY ALWAYS PARKED IN AN OUTSIDE PARKING LOT WITH IGNITION TURNED OFF WHEN IT HAPPENS. HOWEVER, TWICE IT HAS OCCURRED WHILE DRIVING STRAIGHT AT MOD... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MA... Read more
Incident date: Mar 1, 2017
TAKATA RECALL. 7 MONTHS AFTER RECEIVING RECALL NOTICE, NEW AIRBAGS ARE STILL UNAVAILABLE. JUST RECEIVED TK HOLDINGS BANKRUPTCY NOTICE. I WILL NOT BE ABLE TO PASS A CAR INSPECTION WITHOUT THE REPAIR AND WILL BE UNABLE TO DRIVE MY CAR. NOT GOOD. AIRBAGS MUST BE PROVIDED IMMEDIATELY! PARENT COMPANY SHOULD BE FORCED TO STEP IN AND PRODUCE THEM.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MAGIC CITY FORD LINCOLN AT (540) 345-0911 (809 WILLIAMSON RD NE, ROANOKE, VA 24016) WHER... Read more
Incident date: Oct 26, 2017
I RECEIVED A RECALL NOTICE IN JUNE OF 2016 AND AS OF 10/26/2017 THERE ARE NO PARTS AVAILABLE AND I WAS TOLD I WOULD BE CONTACTED WHEN THEY BECOME AVAILABLE. YOUR RECALL STATUS SITE SAYS TO FILE A COMPLAINT IF I HAVEN'T RECEIVED A REMEDY FOR THIS RECALL IN A TIMELY MANNER. WHAT AM I SUPPOSED TO DO? WAIT FOR AN ACCIDENT AND DEATH? FROM WHAT I UNDERSTAND, THERE IS NO REMEDY BECAUSE THEY CAN'T GET... Read more
Incident date: Oct 22, 2017
TAKATA RECALL - DEALER NEVER CONTACTED ME. WHEN I CALLED DEALER THEY TOLD ME REPLACEMENT AIRBAGS ARE UNAVAILABLE. THIS IS TOTAL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Oct 25, 2017
CONTACTED DEALER: WILMES FORD IN ALTUS OKLAHOMA AND THEY STATED THEY ARE STILL WAITING FOR PARTS. HAS BEEN OVER 6 MONTH SINCE I CONTACTED THEM.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOWNS FORD, INC. AT (732) 349-2240 (360 HWY 37 EAST, TOMS RIVER, NJ 08753) AND WAS INFOR... Read more
Incident date: Mar 1, 2017
TAKATA RECALL. THE FIRST RECALL NOTICE WAS IN MARCH 2017, NO PARTS AVAILABLE FOR REPLACING THE AIRBAG, A SECOND NOTICE CAME TO ME IN OCT. 26, 2017. THE DEALERS STILL DO NOT HAVE REPLACEMENT PARTS. I HAVE NOT HAD A PROBLEM WITH THE AIRBAG BUT I'D FEEL SAFER IF THE AIRBAG WAS REPLACED !!!
Incident date: Oct 26, 2017
AIR BAG HAS NOT BEEN REPLACED
Incident date: Jan 10, 2017
I CAN NOT HAVE ANYONE SIT IN THE FRONT SEAT AS THAT WOULD BE DANGEROUS IF I HAD A CRASH AND THE DEFECTIVE AIRBAG WAS RELEASED MY HUSBAND IS 86 AND IT IS A BURDEN FOR HIM TO GET IN AND OUT OF THE BACK SEAT I AM ALSO LIMITED WITH THE NUMBER OF PEOPLE WHO CAN RIDE IN MY CAR BECAUSE NO ONE CAN GET IN THE FRONT PASSENGER SEAT THIS IS EXTREMELY ANNOYING TO ME AND MY HUSBAND THIS ANNOYANCE HAS... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED IN HOUSTON, TX AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REC... Read more
Incident date: Jul 23, 2017
"TAKATA RECALL". I WAS DRIVING MY 2003 LINCOLN TOWNCAR ON THE INTERSTATE WITH MY 3 CHILDREN IN THE CAR ON OUR WAY HOME FROM ALABAMA TO INDIANA WHEN MY SUNROOF SHATTERED AND EXPLODED. PIECES OF GLASS STARTED FLYING OFF THE TOP OF MY CAR AND MY KIDS BECAME SCARED. ALL OF THE WINDOWS WERE CLOSED AS WELL AS THE SUNROOF. LUCKILY I HAD THE SUNROOF VISOR CLOSED AS WELL OR PIECES OF GLASS WOULD HAVE FLOWN... Read more
Incident date: Jun 1, 2016
TAKATA RECALL RE TK HOLDINGS THE PARTS ARE NOT AVAILABLE FOR THE RECALL REPAIR. THIS RECALL WAS ISSUED JUNE 1, 2016. I NOTIFIED THE LOCAL DEALERSHIP HERE IN KINGMAN, AZ (COLORADO RIVER FORD).
Incident date: Jul 3, 2017
TAKATA RECALL - I RECEIVED A RECALL LETTER IN JULY 2016. THE LETTER STATED WE WOULD BE CONTACTED WHEN THE PARTS ARE AVAILABLE. IT IS NOW OCTOBER 2017. IT HAS BEEN OVER A YEAR AND WE STILL HAVE NOT BEEN CONTACTED. THIS IS A HUGE SAFETY ISSUE. WHEN CAN I EXPECT A RESOLUTION?
Incident date: Oct 24, 2017
WHEN PULLING INTO A PARKING SPOT GOING UNDER 5 MPH AND COMING TO A STOP, THE CAR SURGED FORWARD JUMPING THE SIDEWALK AND CRASHING INTO A CEMENT PATIO TABLE AND BENCH. SMOKE APPEARED AND RADIATOR FLUID WAS LEAKING.
Crash
Incident date: Oct 16, 2017
"TAKATA RECALL" DEALERSHIP TOLD ME PARTS ARE NOT AVAILABLE FOR REPAIR
Incident date: Jun 1, 2016
STILL NO FIX FOR AIR BAGS AND THIS CAN KILL PEOPLE WHAT THE HELL