Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 9, 2017
TL* THE CONTACT OWNED A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING ABOUT 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A HOUSE. THERE WAS NO WARNING INDICATOR. ONLY THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS CONTACTED AT: HOLMAN FO... Read more
Crash
1 injured
Incident date: Aug 9, 2017
TL* THE CONTACT OWNED A 2011 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING ABOUT 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL AND CRASHED INTO A HOUSE. THERE WAS NO WARNING INDICATOR. ONLY THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED AWAY. THE DEALER WAS CONTACTED AT: HOLMAN FO... Read more
Crash
1 injured
Incident date: Aug 19, 2017
DRIVERS SIDE REAR BRAKE LIGHT MALFUNCTION. LIGHTS ARE LED CONSTRUCTION CONTAINING 3 ELEMENTS. 2 ELEMENTS HAVE FAILED. THIS REPAIR COSTS$400.00 BECAUSE THE LED'S CANNOT BE REPAIRED. LINCOLN HAS EXTENDED COVERAGE ON 2010 AND 2011 MERCURY MILAN AND LINCOLN MKZ MODELS . THIS IS CALLED 14M03 TAIL LAMP ASSEMBLY EXTENDED COVERAGE. THEY HAVE EXTENDED COVERAGE ON THESE MODELS TO 10 YEARS OR 150,000 MILES... Read more
Incident date: Aug 3, 2017
TSS/OSS FAILURE. WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE SUDDENLY LOST POWER AND I WAS UNABLE TO ACCELERATE. I CONTINUED TO PRESS THE ACCELERATOR AND THE VEHICLES RPM'S INCREASED, BUT THE VEHICLE BEGAN TO SLOW DOWN. THEN THE TRANSMISSION SLAMMED INTO GEAR AND MADE THE VEHICLE JERK. THE ENGINE LIGHT, A SERVICE ADVANCED TRAC MESSAGE APPEARED, AND THE WRENCH LIGHT CAME ON. I HAD THE VEH... Read more
Incident date: Aug 3, 2017
TSS/OSS FAILURE. WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE VEHICLE SUDDENLY LOST POWER AND I WAS UNABLE TO ACCELERATE. I CONTINUED TO PRESS THE ACCELERATOR AND THE VEHICLES RPM'S INCREASED, BUT THE VEHICLE BEGAN TO SLOW DOWN. THEN THE TRANSMISSION SLAMMED INTO GEAR AND MADE THE VEHICLE JERK. THE ENGINE LIGHT, A SERVICE ADVANCED TRAC MESSAGE APPEARED, AND THE WRENCH LIGHT CAME ON. I HAD THE VEH... Read more
Incident date: Aug 19, 2017
THE PASSENGER SIDE DOOR WILL NOT CLOSE. LATCH DOES NOT ENGAGE. THE VEHICLE WAS STATIONERY WHEN DISCOVERED.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (NICK NICHOLAS FORD LINCOLN, STATE ROUTE 19, CRYSTAL RIVER, FL) AND CONFIRMED THAT T... Read more
Incident date: Jul 15, 2017
CAR IS MOVING AT HIGHWAY SPEED AND SUDDENLY SHUTS OFF COMPLETELY AND STOPS. LUCKILY CAR BEHIND WAS ABLE TO STOP AVOIDING A REAR-END COLLISION. MY WIFE WHO WAS DRIVING DENIES TOUCHING ANY SHIFTING BUTTONS ON THE DASHBOARD. HOWEVER, DUE TO THE LOCATION OF THE START/STOP ENGINE BUTTON IT IS VERY POSSIBLE TO TOUCH THE STOP ENGINE BUTTON IF TRYING TO ADJUST THE RADIO OR CLIMATE CONTROLS WHICH ARE LOCA... Read more
Incident date: Jul 15, 2017
CAR IS MOVING AT HIGHWAY SPEED AND SUDDENLY SHUTS OFF COMPLETELY AND STOPS. LUCKILY CAR BEHIND WAS ABLE TO STOP AVOIDING A REAR-END COLLISION. MY WIFE WHO WAS DRIVING DENIES TOUCHING ANY SHIFTING BUTTONS ON THE DASHBOARD. HOWEVER, DUE TO THE LOCATION OF THE START/STOP ENGINE BUTTON IT IS VERY POSSIBLE TO TOUCH THE STOP ENGINE BUTTON IF TRYING TO ADJUST THE RADIO OR CLIMATE CONTROLS WHICH ARE LOCA... Read more
Incident date: Aug 2, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PALM NOW GETTLE LINCOLN LOCATED IN PUNTA GORDA, FL WHO STATED THAT ANOTHER NOTICE WOULD BE SENT WH... Read more
Incident date: Aug 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION LINCOLN CLEARWATER (2085 GULF TO BAY BLVD, CLEARWATER, FL 33765 (727) 231-138... Read more
Incident date: Sep 25, 2016
WHEN ADULTS ARE IN THE BACK SEAT AND THEY TRY TO GET OUT WHEN THE CAR STOPS, THEIR FEET ARE TRAPPED UNDER THE BACK OF THE FRONT SEAT. THE FRONT SEATS MUST BE MOVED FORWARD TO ALLOW THEM TO REMOVE THEIR FEET.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (WITT LINCOLN IN SAN DIEGO, CA: 888-715-1075) AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Aug 16, 2017
STRONG SMELL OF ROTTEN EGGS IN PASSENGER CABIN. BECAME STRONGER AS VEHICLE SPEED INCREASES . A/C IN USE.
Incident date: Jan 20, 2015
CADILAC CONVERTER RATTLE AND MAKE LOUD NOISES. IDLER STAY HIGH, IVE CHANGED IT THREE TIMES DEALER EVEN TRIED, BUT WANTS ME TO KEEP SPENDING MONEY ON OTHER IDEAS THEY HAVE OF WHAT THE PROBLEM IS
Incident date: Jan 20, 2015
CADILAC CONVERTER RATTLE AND MAKE LOUD NOISES. IDLER STAY HIGH, IVE CHANGED IT THREE TIMES DEALER EVEN TRIED, BUT WANTS ME TO KEEP SPENDING MONEY ON OTHER IDEAS THEY HAVE OF WHAT THE PROBLEM IS
LINCOLN
CONTINENTAL
(2017) — ELECTRICAL SYSTEM
Aug 15, 2017
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS ON THE INSTRUMENT PANEL DIMMED AND IT WAS HARD TO READ ESPECIALLY WHEN IT WAS BRIGHTER OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER (SAGINAW VALLEY FORD LINCOLN LOCATED AT 4201 BAY RD, SAGINAW, MI 48603; (989) 792-1700), BUT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING... Read more
LINCOLN
CONTINENTAL
(2017) — STEERING
Aug 15, 2017
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS ON THE INSTRUMENT PANEL DIMMED AND IT WAS HARD TO READ ESPECIALLY WHEN IT WAS BRIGHTER OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER (SAGINAW VALLEY FORD LINCOLN LOCATED AT 4201 BAY RD, SAGINAW, MI 48603; (989) 792-1700), BUT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MONTROSE FORD IN FAIRLAWN LOCATED AT 3960 MEDINA RD FAIRLAWN, OH 44333 330-666-0711) AN... Read more
Incident date: Aug 13, 2017
SEVERAL MONTHS AGO DRIVER SIDE DOOR HANDLE QUIT WORKING ON BOTH OF OUR CARS LESS THAN A MONTH APART(LINCOLN MKX 2012 ) - HAD TO OPEN DOOR FROM OUTSIDE, BOTH HAVE BEEN FIXED. ON MALE'S CAR - NOW PASSENGER SIDE FRONT DOOR HANDLE WILL NOT RETURN TO PROPER POSITION AND DOOR WILL NOT LOCK. EVEN WITH OTHER DOORS LOCKED, PASSENGER SIDE FRONT DOOR CAN BE OPENED FROM OUTSIDE. THIS WAS DISCOVERED WHE... Read more
Incident date: Jul 24, 2005
07/24/217 DRIVING ON HWY. 55 NORTH. SELECTED CRUISE CONTROL ON NOTHING INCREASED SPEED TO 70 MPH RESELECTED SPEED CONTROL(CRUISE CONTROL) NOTHING AGAIN. REPEATED SEVERAL TIMES, NOTHING. WHEN I GOT HOME CHECKED FUSES #25 UNDER DASH. AND FUSE F13 IN ENGINE COMPARTMENT NEITHER WAS BURNT REPLACED WITH NEW FUSES. CHECKED RECALL 3 RECALLS OPEN ON 2005 TOWN CARS. 1 ON SPEED CONTROL DISCONNECT DEACTIVAT... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO DEALERS WERE CONTACTED: (GENE MESSER LINCOLN IN LUBBOCK, TX AND PERMIAN FORD LINCOLN IN HUBBS, NM). BOTH ... Read more
Incident date: Aug 11, 2017
STRONG SMELL OF ROTTEN EGGS IN PASSENGER CABIN. BECAME STRONGER AS VEHICLE SPEED INCREASES . A/C IN USE. ALL PASSENGERS DEVELOPED HEADACHES.
Incident date: Jul 1, 2017
LOOKING THROUGH THE LIST OF COMPLAINTS THIS HAS BEEN REPORTED TO MANY TIMES TO BE IGNORED. I COUNTED 38 TIMES BY PAGE 15, NOT EVEN HALF WAY THROUGH THE LIST. I HAVE A 2003 LINCOLN TOWN CAR AND IS BEEN HAVING SOME ISSUES WITH THE DRIVER SIDE AXLE AND BEARINGS, I AM GETTING READY TO REPLACE THE SHAFT, BEARING AND SEAL FOR THE THIRD TIME IN A PERIOD OF THREE YEARS. LIKE SOME OTHER CUSTOMERS I FOU... Read more
Incident date: Aug 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE PARKWAY LINCOLN FORD DEALER LOCATED IN WINSTON-SALEM, NC WHO STATED THAT THE REME... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SAM GALLOWAY FORD LINCOLN DEALER (LOCATED AT 1800 BOY SCOUT DR, FORT MYERS, FL) WAS CONTACTED AND CONFIRM... Read more
Incident date: Aug 11, 2017
TAKATA RECALL: LETTER RECEIVED IN JULY 2016 ABOUT SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. ISSUE HAS STILL NOT BEEN RESOLVED.
Incident date: Jul 25, 2017
JUST BOUGHT THIS CAR ABOUT A MONTH AGO OFF THE USED LOT AT A FORD DEALERSHIP 59,000 MILES NOW IS AT 63,000 AND ON EVERY START UP IT MAKES A LOUD CLICKING NOISE TOOK IT BACK THEY TOLD ME THEY NEW RIGHT WHAT IT WAS BECAUSE THE F150S AND THE TAURUS SHOS WITH THE 3.5 ECO BOOST I GUESS THEY HAVE THE PROBLEM MORE OFTEN THEN THE LINCOLNS. THE TIMING CHAIN TENSIONOR IS LOSING ITS PRIME THEY TOLD ME AND WI... Read more
Incident date: Aug 1, 2017
DRIVER'S SIDE DOOR LATCH IS FAILED, IDENTICAL TO THE ACTIVE 2013-2014 MODEL YEARS FAILURE. DOOR WILL NOT SHUT PROPERLY, CANNOT BE LOCKED, AND OCCASIONALLY REQUIRES OUTSIDE ASSISTANCE TO OPEN THE DOOR. DOOR HANDLE WILL NOT RETRACT FULLY, AND LOCKING MECHANISM IS FAILED. OPENING THE DOOR WHILE LOCKED IS POSSIBLE. I SUSPECT IT WOULD FAIL IN A CRASH, SINCE THE LOCKING BAR IS OBVIOUSLY NOT ENGAGED.... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER FORD BORDER STORE (LOCATED AT 92 ROUTE OO, JANE, MO 64856, PHONE: 417-726-4650) WHERE IT... Read more
Incident date: Aug 9, 2017
DRIVING DOWN THE ROAD AND WENT TO PUT ON THE BRAKES AND THE PEDAL WAS REAL HARD HAD TO PUMP AND PUSH HARD. WAS TOLD IT COULD BE MASTER CYLINDER . WAS TOLD BY A LOCAL MECHANIC HE THOUGH IT WAS UNDER WARRENTY AS A RECALL. DEALER SHIP HAD NO RECORD OF SUCH.
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT ALL THE DOORS TOOK NUMEROUS ATTEMPTS TO OPEN. THE DEALER, OURISMAN FORD AND LINCOLN OF ALEXANDRIA IN ALEXANDRIA, VA, WAS CONTACTED AND CONFIRMED THE DOOR FAILURE AFTER SEVEN ATTEMPTS OF TRYING TO OPEN THE DOORS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS NORMAL. THE CONTACTED STATED THA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER, HAWK FORD LOCATED IN OAK LAWN, ILLINOIS, AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED... Read more
Incident date: Aug 9, 2017
BOTH FRONT DOORS HAVE A PROBLEM THE HANDLE ON THE DRIVER DOOR BROKE U CANNOT OPEN THE DOOR FROM THE INSIDE. THEN TODAY THE PASSENGER DOOR WANT STAY CLOSE.
Incident date: Jul 26, 2017
THIS IS MY PARENT'S VEHICLE (2007 LINCOLN MKX) AND INFORMATION IS BEING ENTERED ON THEIR BEHALF. WHILE DRIVING AT 55 MPH, THERE WAS A "POP" WHICH MADE THE DRIVER THINK SHE MAY HAVE RUN OVER SOMETHING, WHICH SHE DID NOT. DRIVER SLOWED AND VEHICLE THEN STARTED VIBRATING & HESITATING. ENGINE LIGHT CAME ON AND VEHICLE WOULD NOT ACCELERATE ABOVE 45 MPH (SPEED LIMIT INCREASED TO 70 MPH ON HWY AND VEHIC... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAIRWAY LINCOLN MAZDA OF SAVANNAH, GEORGIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE ON BAC... Read more
Incident date: Jul 13, 2017
POWER STEERING WENT OUT ON VEHICLE. VEHICLE HAD 39,000 MILES. POWER STEERING WENT OUT WHILE VEHICLE WAS IN MOTION ON ROADWAY MAKING IT VERY HARD TO STEER AND CONTROL. HAD IT TOWED TO DEALER WHO REPLACED POWER STEERING PUMP AND STATED THAT THIS WAS NOT UNDER WARRANTY AND STATED THAT THIS WAS A COMMON OCCURRENCE FOR THIS YEAR MODEL
Incident date: Mar 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ALLAN VIGIL FORD LINCOLN, 6790 MT ZION BLVD, MORROW, GA 30260, (678) 364-3673) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILAB... Read more
Incident date: Aug 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED UPON STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTO WHOLESALERS OF HOOKSETT (1319 HOOKSETT RD, HOOKSETT, NH 03106 (603) 668-6333) WHERE IT WAS DIAGNOSED WITH A FAULTY PASSENGER AIR BAG THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION... Read more
Incident date: Dec 25, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, A STRONG CHEMICAL ODOR EMITTED FROM THE EXHAUST INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (RICHMOND FORD LINCOLN LOCATED AT 4600 W BROAD ST, RICHMOND, VA 23230; (804) 358-5521), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-521-4... Read more
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (ANDERSON FORD LINCOLN, 3601 STOCKTON HILL ROAD, KINGMAN, AZ 86409) WAS CONTACTED AND CONFIRME... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO CHANGE LANES, THE LEFT LANE SUDDENLY STOPPED AND THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE PASSENGER AIR BAG DEPLOYED, BUT THE DRIVER SIDE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE ANN COLLISION REPAIR CENTER WHO REPAIRED THE FRON... Read more
Crash
Incident date: Aug 3, 2017
TAKATA RECALL PURCHASED A CAR WITH OPEN RECALL LIVING IN A HOT HUMID AREA HOUSTON KNOWING THIS SHOULD BE REPLACED AND THINKING IT COULD BE DONE AFTER PURCHASE ONLY TO FIND OUT FORD HAS MADE ZERO EFFORT TO REPLACE THIS VERSION IN OVER A YEAR WITH NO DATE OF FUTURE REPAIR DEALERSHIP WILL NOT REPAIR IT FOR LACK OF PARTS ON THE GARBAGE BAG OF DEATH MAYBE A LITTLE MORE EFFORT NEEDS TO MADE IN GETTI... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE CONTACT SPOKE WITH THE FORD DEALER (PALM SPRINGS MOTORS, 69200 HIGHWAY 111 CATHEDRAL CITY, CA, 92234 PHONE: 760-328-2102) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE FOR T... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (OC WELCH LINCOLN, 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-010... Read more
Incident date: Aug 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE KINGS COLONIAL... Read more
Incident date: Nov 15, 2015
TAKATA RECALL - RECEIVED RECALL NOTICE JULY 2016, BUT STILL NOT FIXED WHEN TIMELINE SHOWS TO BE RECALLED BY MAY 2016 IN KANSAS. THE RECALL NOTICE DOESN'T ACCOMPLISH ANY SAFETY WITHOUT THE FIX!!! FORD CONTENDS CAR IS SAFE TO OPERATE BASED ON TECHNICAL DATA, ADVISING THAT THEY "HAVE NO REPORTS OF ANY EXPLOSIONS IN FORD VEHICLES", AND NHTSA WILL NOT PROVIDE DATA TO PUBLIC ON WHAT CARS HAVE EXPLODED... Read more
LINCOLN
MKZ HYBRID
(2015) — ELECTRICAL SYSTEM
Aug 2, 2017
Incident date: Jul 1, 2017
BATTERY OVERHEATS, CAR STALLS AND STOPS MULTIPLE TIMES IN THE MIDDLE OF THE FREEWAY, AND TWICE DRIVING REGULAR SIDE STREET . HYBRID BATTERY WAS CHANGED LAST MONTH UNDER WARRANTY. CAR HAS OVER 16K MILES . TOWED 3X TO DEALERSHIP AT LINCOLN REPAIR SHOP IN HENDERSON NV. PER LINCOLN MECHANIC, THIS IS A FLAW ON THIS CAR AND THAT THE LINCOLN ENGINEERS ARE NOT ABLE TO OFFER A FIX OR A SOLUTION AS THE OVE... Read more
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MATHEWS NEWARK FORD, 500 HEBRON RD, NEWARK, OH, 43056) STATED THAT THE PARTS WOULD BE MADE AVAILABLE IN NOVEMBER OF 2016 HOWEVER, THE PARTS WERE NOT MADE... Read more
Incident date: Aug 10, 2016
THE SMELL OF EXHAUST IN THE CAR ,THEY TRIED TO FIX IT 3 TIMES. WITH AC ON AND YOU DOWN SHIFT IT COME OUT OF AC VENTS, THIS PROBLEM EXIST SINCE I BOUGHT CAR. I ASK DEALER TO PUT SENSORS IN CAR TO SEE IF IT EXHAUST , BUT THEY KEEP TRYING THERE METHODS