Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 24, 2017
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT STATED THAT THE VEHICLE WAS DESIGNED TO HAVE A TOW MODE, WHICH WOULD ALLOW THE VEHICLE TO TOW. WHILE THE 39,000 LBS VEHICLE WAS TOWING A 50,000 LBS RV, THE VEHICLE'S BATTERY FAILED. THE VEHICLE WAS DESIGNED TO GO INTO PARK MODE, WHICH LOCKED ALL FOUR TIRES WHEN THE BATTERY FAILED. ONCE THE VEHICLE WENT INTO PARK MODE, IT CAUSED THE VEHICLE TO BE... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTHTOWNE LINCOLN (21 NE VIVION RD, KANSAS CITY, MO 64118 (816) 453-2710) WHERE IT WAS ... Read more
Incident date: Aug 22, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. WHILE DRIVING 25 MPH, THE VEHICLE DOWNSHIFTED FROM SECOND TO FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBERT HUDSON FORD LINCOLN MERCURY (2316 1ST AVE SE, MOULTRIE, GA 31788, (229) 985-6603) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED RECALIBARATION. THE VEHICLE WAS REPAIRED; HOWEVER, THE SOFTWARE UPDATE FAILED TO CORRECT THE FAILURE. ADDIT... Read more
Incident date: Aug 22, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN NAVIGATOR. WHILE DRIVING 25 MPH, THE VEHICLE DOWNSHIFTED FROM SECOND TO FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBERT HUDSON FORD LINCOLN MERCURY (2316 1ST AVE SE, MOULTRIE, GA 31788, (229) 985-6603) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED RECALIBARATION. THE VEHICLE WAS REPAIRED; HOWEVER, THE SOFTWARE UPDATE FAILED TO CORRECT THE FAILURE. ADDIT... Read more
Incident date: Jun 1, 2016
TAKATA RECALL: DRIVING THE AFFECTED CAR IS A LIABILITY AND POSES A DANGER TO BOTH THE DRIVER AND ANY PASSENGERS. NO MEASURES TO RECTIFY THE SITUATION HAVE BEEN TAKEN ON THE PART OF THE MANUFACTURER TO REDUCE THE RISK FOR THE VEHICLE OWNER SINCE THE RECALL DATE OF JUN 01 2016.
Incident date: Aug 26, 2017
VEHICLE WAS ON I-78 ON A CLEAR DAY WITH A TEMPERATUE OF 75 DEGREES AT A SPEED OF LESS THAN 70 MPH, NO BRIDGES, NO ROUGH PAVEMENT. ALL OF A SUDDEN THE FIXED PANORAMIC ROOF (FORWARD PANEL) SHATTERED CAUSED A LOUD BANG. SOUNDED LIKE A TIRE BLEW OUT! NO EVIDENCE OF A ROCK OR OTHER MATERIAL STRIKING THE PANEL, NO BODY DAMAGE, JUST THE ROOF PANEL. LUCKILY WE HAD THE SUN SHADE PANEL CLOSED SO WE DIDN'T E... Read more
Incident date: Sep 4, 2017
BACK TAIL GATE CAME BACK UP AFTER THOUGHT TO BE CLOSED. CAUSING DAMAGE TO THE LIFT GATE HITTING THE TOP OF THE GARAGE DOOR.
Crash
Incident date: Sep 4, 2017
BACK TAIL GATE CAME BACK UP AFTER THOUGHT TO BE CLOSED. CAUSING DAMAGE TO THE LIFT GATE HITTING THE TOP OF THE GARAGE DOOR.
Crash
Incident date: Sep 14, 2017
ENGINE SHUTS OFF WHILE DRIVING. VEHICLE STALLS ON ACCELERATION. THROTTLE BODY WAS REPLACED 14 DAYS AGO, ISSUE STILL EXISTS.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SANDERSON LINCOLN, 2121 W BELL RD, PHOENIX AZ, 602-375-7500) AND CONFIRMED THAT THE PARTS... Read more
Incident date: Jul 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL IN JULY OF 2016. THE DEALER (HERTRICH CAPITOL, 1127 S DUPONT HWY, DOVER, DE, 19901) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT INCLUDED THA... Read more
Incident date: Jun 1, 2016
TAKATA RECALL WE WERE NOTIFIED OF RECALL 6/2016. WE HAVE BEEN IN CONTACT WITH OUR LOCAL LINCOLN DEALER AS WELL AS LINCOLN CUSTOMER SERVICE WITH NO ONE KNOWING WHEN THE RECALLED AIRBAG WILL BE REPLACED. OUR CAR INSURANCE MADE COPY OF RECALL LETTER, PUT IT IN OUR FILE AND SAID NO PASSENGER CAN RIDE IN FRONT PASSENGER SIDE SEAT. HUSBAND DRIVES CAR, WIFE SITS IN BACK SEAT, IF WIFE TAKES FRIEND TO LUNC... Read more
Incident date: Aug 28, 2017
UNABLE TO SECURE VEHICLE. FRONT DRIVER SIDE DOOR WILL NOT LOCK/UNLOCK BY USING ANY ELECTRIC METHOD OR BY USING KEY MECHANICALLY IN EXTERIOR DOOR LOCK.
Incident date: Aug 28, 2017
UNABLE TO SECURE VEHICLE. FRONT DRIVER SIDE DOOR WILL NOT LOCK/UNLOCK BY USING ANY ELECTRIC METHOD OR BY USING KEY MECHANICALLY IN EXTERIOR DOOR LOCK.
LINCOLN
MKZ HYBRID
(2013) — STEERING
Sep 11, 2017
Incident date: Sep 8, 2017
POWER STEERING ASSIST CONTROL MODULE CAUSING VEHICLE TO LOSE STEERING ABILITY WHILE IN MOTION; PRODUCING HIGH RISK OF ACCIDENT. WHILE TURNING VEHICLE STEERING GAVE OUT ALMOST CAUSING A ACCIDENT LUCKILY NO OTHER CAR WAS ONCOMING. FAULTY DESIGN RECALLS ON MOST LINCOLN THAT YEAR FOR SAME PROBLEM. THE 2013 MKZ HYBRID NEEDS TO BE ADDED TO THE RECALL. THIS SHOULD BE A HIGH PRIORITY BEFORE THERE IS A FAT... Read more
LINCOLN
MKZ HYBRID
(2016) — SEAT BELTS
Sep 8, 2017
Incident date: Jul 1, 2017
SEATBELT LOCKS UP AND DOES NOT ALLOW FOR DRIVER TO BUCKLE UP. HAPPENS AT VARIOUS TIMES WHILE VEHICLE IS ON OR OFF., BOTH ON PARK POSITION AND OR DRIVE.
Incident date: Aug 30, 2017
THE REAR SUSPENSION ISSUED A WARNING TO CHECK REAR SUSPENSION. THE CAR BOTTOMED OUT MULTIPLE TIMES, COMING TO BARELY A FEW INCHES FROM THE REAR TIRES. I TOOK THIS TO THE DEALER IN 2015, WHILE IT WAS UNDER EXTENDED WARRANTY, NOT SURE OF WHAT WAS FOUND AT THAT TIME, HAVE REQUESTED A REPAIR TICKET FROM THE DEALER. NOW AUG/SEPT 2017 HAVING THE SAME ISSUE AGAIN. HAVE TAKEN TO DEALER AND THEY PUT IT... Read more
Incident date: Mar 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FORD LINCOLN, INC, 2828 US-50, PUEBLO, CO 81008 (719) 545-0192) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT... Read more
Incident date: Jul 12, 2017
EVEN WITH METICULOUS MAINTENANCE MY MKX ENGINE CATASTROPHICALLY FAILED. THE DEALERSHIP SAID THE OIL AND WATER MIXED AND IT WAS IN NO WAY CAUSED BY US. THEY ARE WANTING ME TO PAY $7000.00 TO REPLACE THE ENGINE. WE FOLLOWED MANUFACTURERS RECOMMENDATIONS FOR SERVICE AND PREVENTIVE MAINTENANCE. I BELIEVE LINCOLN SHOULD COVER THIS AS THIS WAS NO FAULT OF US AS THE OWNERS. WE ARE THE ORIGINAL OWNERS ... Read more
Incident date: Sep 6, 2017
CONTINENTAL TIRES NUMBER 235/50 R18-97H M-S RADIAL TUBELESS FRONT TIRES ARE LOSING CHUNKS OF TIRE AND PEELING ON BOTH SIDES OF THE TIRE. THESE ARE THE ORIGINAL TIRES FOR MY 2015 LINCLON MKC. MY CAR IS SERVICED EVERY 3-4 MONTHS AT THE DEALERSHIP AND HAVE HAD TIRES ROTATED A FEW MONTHS AGO. TOTAL MILEAGE ON VEHICLE TO DATE IS: 27,580.3 . THE TREAD IS STILL DEEP, BUT THE RUBBER IS CRACKED THROUGHOUT,... Read more
Incident date: Mar 1, 2017
AIRBAGS RECALLS NOT FIX YET, I NEED TO KNOW WHO IS RESPONSIBLE TO SOLVE THIS ISSUE. PASSENGER FRONTAL AIRBAG INFLATOR. PLS NOTE NOTHING HAPPEN. I JUST NEED RECALL FIX BEFORE SOMETHING PREVENT IT CATASTROPHIC HAPPENS.
Incident date: Jul 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BONNELL FORD (LOCATED AT 353 CAMBRIDGE ST, WINCHESTER, MA 01890-2340, PHONE NUMBER: (781) 729-4800) CO... Read more
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. A POLICE REPORT WAS NOT FILED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE. THE VEHICLE WAS STILL OPERABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTE... Read more
Crash
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. A POLICE REPORT WAS NOT FILED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE PREVIOUSLY OCCURRED TWICE. THE VEHICLE WAS STILL OPERABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTE... Read more
Crash
LINCOLN
MKZ HYBRID
(2014) — VEHICLE SPEED CONTROL
Sep 5, 2017
Incident date: Jul 31, 2017
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ HYBRID. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AFTER THE CONTACT DEPRESSED THE BRAKE PEDAL. THE CONTACT CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND PELVIS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO SANTA MONICA FORD LINCOLN OF ... Read more
Crash
1 injured
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Apr 18, 2017
WHILE CAR IS IN MOTION THE AIRBAG WARNING LIGHT SUDDENLY GOES ON AT THE SAME TIME THE AIR CONDITIONING GOES OFF AND WILL NOT GO BACK ON. SIMULTANEOUSLY THE RADIO AND POWER WINDOW AND POWER SEATS AND POWER MIRROR STOP WORKING. TO DATE THIS HAS HAPPEN APPROXIMATELY EIGHT TIMES.
Incident date: Sep 2, 2017
WITH THE V6 TWIN TURBO EQUIPPED FRONT WHEEL DRIVE MKZ YOU GET AN EXTRA TRILL IN ADDITION TO THE FAST ACCELLERATION . THE TORQUE STEER PROBLEM IS SO BAD THE STEERING WHEEL SNAPS OUT OF YOUR HAND AND JUMPS INTO THE ON COMMING LANE ! IF YOUR LOOKING FOR AN EXCITING CAR TO DRIVE, THIS IS IT !!!!
Incident date: Aug 31, 2017
OUT OF NOWHERE MY AIRBAG LIGHT CAME ON AND CHIMES STARTED GOING OFF, NO ACCIDENTS NO BUMPS NO REASON AT ALL
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER RICK RIDINGS FORD LOCATED AT 1817 RIDINGS DR, MONTICELLO, ILL, 61856 WAS CONTACTED AND CONFIRMED T... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO GERMAIN LINCOLN (13303 TAMIAMI TRAIL N, NAPLES, FL 34110) AND WAS INFORMED THAT PARTS WERE NOT ... Read more
Incident date: Jun 1, 2017
2012 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO DOOR WARNING LIGHT PROBLEMS. *LD THE CONSUMER STATED THE VEHICLE WARNING LIGHT FAILED. UPDATED 08/31/2017*JS
Incident date: Jun 20, 2013
HAD AN ACCIDENT AND AS A RESULT THE AIRBAG NOTIFICATION LIGHT STAYS ON. LIGHT SUPPOSE TO INDICATE THAT THE AIRBAG INFLATED. IT DID NOT INFLATE DURING ACCIDENT. ACCIDENT WAS ON A CITY STREET AND IT WAS IN MOTION.
Crash
Incident date: Aug 29, 2017
RECALL 16S26 FOR MY VEHICLE STILL DOES NOT HAVE AN EXPECTED FIX DATE. PARTS ARE STILL NOT AVAILABLE. I NEED TO SELL MY VEHICLE AND THE APPRAISAL VALUE HAD BEEN DROPPED BY $2000 DUE TO DEALERS NOT HAVING PARTS TO FIX THEM. THEY DO NOT REALLY WANT TO TAKE THEM IN TRADE SINCE THEY CAN NOT SELL A RELIABLE VEHICLE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER FORD OF PORT RICHEY LOCATED AT 10715 US-19, PORT RICHEY, FL 34668; (727) 868-9545 WAS CONTACTED A... Read more
Incident date: Jul 15, 2015
4 TIMES SINCE CAR WAS BRAND NEW I HAVE HAD TO CONTACT DEALER AND CORPORATE LINCOLN ABOUT THE SAME VERY DANGEROUS REOCCURRING PROBLEM. THEY CONTINUE TO NOT BE ABLE TO FIX. THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK A... Read more
Incident date: Jul 15, 2015
4 TIMES SINCE CAR WAS BRAND NEW I HAVE HAD TO CONTACT DEALER AND CORPORATE LINCOLN ABOUT THE SAME VERY DANGEROUS REOCCURRING PROBLEM. THEY CONTINUE TO NOT BE ABLE TO FIX. THE PROBLEM HAPPENING,AND AGAIN TODAY IS THAT THE AIRBAG WARNING LIGHT GOES ON AND THE AIR CONDITIONING STOPS WORKING AND THE POWER WINDOWS WON'T OPEN ON PASSENGER SIDE AND THE RADIO WON'T GO ON AND POWER DRIVERS SEAT MOVE BACK A... Read more
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Aug 28, 2017
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GRAPE VINE FORD LINCOLN OF GRAPE VINE, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE.... Read more
Incident date: Oct 13, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL A COUPLE OF TIMES AND REGAINED CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS ... Read more
Incident date: Oct 13, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN TOWN CAR. WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL A COUPLE OF TIMES AND REGAINED CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL: I WANT TO PURCHASE A NEW CAR BUT BECAUSE THIS RECALL IS LISTED ON IT FOR SO LONG A PERIOD NOW, NO DEALERSHIP IS WILLING TO OFFER ME ANY AMOUNT CLOSE TO WHAT MY CAR WOULD BE VALUED OTHERWISE AS A TRADE-IN. THERE IS SOMETHING VERY WRONG WITH THE FACT THAT I AM BEING SEVERELY FINANCIALLY PUNISHED BECAUSE OF THIS RECALL. WE ARE TALKING MANY THOUSANDS OF DOLLARS HERE. I VERY MUCH WANT... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BOB-BOYD LINCOLN OF COLUMBUS (LOCATED AT 2445 BILLINGSLEY RD, COLUMBUS, OH 43235, ... Read more
Incident date: Jul 24, 2017
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. ON SEVERAL OCCASIONS, WHILE DRIVING 75 MPH, THE ENGINE STALLED AND LOST POWER. ALSO, THE POWER TRAIN FAULTY INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL HOOF FORD LINCOLN, LOCATED AT 1500 N MORRISON BLVD, HAMMOND, LA 70401, (985) 345-1590), BUT NO DIAGNOSTIC CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT RE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COCONUT POINT FORD, ESTELO, FL) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR... Read more
Incident date: Aug 23, 2017
TL* THE CONTACT OWNS A 1996 LINCOLN TOWN CAR. WHILE ATTEMPTING TO DRIVE THE VEHICLE AND SHIFT THE GEAR INTO DRIVE WITH THE BRAKE PEDAL DEPRESSED. THE PEDAL TRAVELED TO THE FLOORBOARD AND ALL THE WARNING INDICATORS ILLUMINATED. WHEN THE CONTACT POURED BRAKE FLUID INTO THE RESERVOIR AND DEPRESSED THE BRAKE PEDAL, SMOKE APPEARED FROM THE ENGINE COMPARTMENT NEAR THE MASTER CYLINDER. THE CONTACT ALSO S... Read more
Fire
LINCOLN
MKZ HYBRID
(2012) — ELECTRONIC STABILITY CONTROL (ESC)
Aug 24, 2017
Incident date: May 11, 2017
I HAVE BEEN INFORMED THAT THE ENTIRE STEERING ASSEMBLY AND THE ELECTRONIC STEERING MUST BE REPLACED DUE TO A FAILURE OF THE STEERING MOTOR SENSOR. THIS REPAIR IS ESTIMATED TO COST $2100. OTHER 2012 LINCOLN MKZ HYBRIDS WERE RECALLED FOR THIS SAME FAULT, NHTSA ID 15V340000, BUT MY CAR DOES NOT SEEM TO BE COVERED. IT SEEMS TO ME THAT MY CAR HAS THE SAME PROBLEM AND WHATEVER CORRECTION OR RUNNING C... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Aug 24, 2017
Incident date: May 11, 2017
I HAVE BEEN INFORMED THAT THE ENTIRE STEERING ASSEMBLY AND THE ELECTRONIC STEERING MUST BE REPLACED DUE TO A FAILURE OF THE STEERING MOTOR SENSOR. THIS REPAIR IS ESTIMATED TO COST $2100. OTHER 2012 LINCOLN MKZ HYBRIDS WERE RECALLED FOR THIS SAME FAULT, NHTSA ID 15V340000, BUT MY CAR DOES NOT SEEM TO BE COVERED. IT SEEMS TO ME THAT MY CAR HAS THE SAME PROBLEM AND WHATEVER CORRECTION OR RUNNING C... Read more
LINCOLN
MKZ HYBRID
(2016) — WHEELS
Aug 24, 2017
Incident date: Aug 24, 2017
AT 10,740 MILES, WE REPLACED TWO TIRES ALREADY DUE TO BULGES IN THE TIRE SIDEWALL. LINCOLN IS NOT ADDRESSING THIS SERIOUS DEFECT OF LOW TIRE PRESSURE AND AIR LEAKS IN THE TIRES. THIS IS AN ELEVATED SAFETY RISK AS VEHICLE BECOMES UNSTABLE AND HARD TO CONTROL AT LOW AIR PRESSURE. A NEW CAR SHOULD NOT HAVE THIS PROBLEM, BUT SEVERAL SIMILAR COMPLAINTS WERE NOTED ONLINE. PLEASE INVESTIGATE THIS SAFET... Read more
Incident date: Aug 18, 2017
LINCOLN MKS 2010 LOST POWER ON HIGHWAY AND STARTED SHAKING. TOWED TO A MECHANIC WHO DID A TUNE-UP, CHECKED THE TURBOS AND NOW SAYS IT NEEDS THE MOTOR REPLACED DUE TO A BAD CYLINDER. FORD NEEDS TO FIX THESE ECOBOOST ENGINES WHICH ARE FAILING.