Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Nov 8, 2017
Incident date: Sep 11, 2017
TAKATA RECALL. WHEN CONTACTED AFTER 6 MONTHS OF WAITING, FORD DEALER SAID TAKATA HAD DECLARED BANKRUPTCY AND THEY WEREN'T FIXING THEM UNTIL THAT WAS FINISHED.
Incident date: Nov 7, 2017
THERE IS NO FIX , THIS IS OF HIGH IMPORTANCE
Incident date: Nov 7, 2017
TAKATA RECALL I HAVE CALLED EVERY AVAILABLE DEALER LISTED ON THE WWW.AIRBAGRECALL.COM WEBSITE AND NONE OF THEM HAVE THE PARTS. I AM CONCERNED ABOUT ARE SAFETY. HOW DO WE GET THIS RESOLVED
Incident date: Jun 1, 2017
TAKATA RECALL - I WAS NOTIFIED IN JUNE 2016 THAT THE AIRBAGS HAVE BEEN RECALLED , AND CAN CAUSE SERIOUS INJURY AND EVEN DEATH. IT'S NOW 16 MONTHS LATER AND THE DEALER SAYS THEY STILL DON'T HAVE THE REPLACEMENT PARTS. HOW CAN I FACILITATE THIS REPAIR?
Incident date: Nov 7, 2017
I HAVE BEEN TO FORD DEALER MORE THAN ONCE ABOUT THIS RECALL WITH NO RESULTS.THEY TELL ME THEY DO NOT KNOW WHEN PARTS WILL BE AVAILABLE AND THIS IS MY ONLY VEHICLE!
Incident date: Nov 7, 2017
TAKATA RECALL. I HAVEN'T HAD A PROBLEM YET BUT I AM CONCERNED AS TAKATA HAS FILED BANKRUPTCY--WILL MY AIRBAGS GET FIXED BEFORE I NEED THEM?
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, (650) 763-2400) WHERE IT WAS CONF... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY FORD (1155 AUTO MALL DR, LANCASTER, CA 93534, (888) 483-0454) WAS CONTACTED AND V... Read more
Incident date: Jun 10, 2016
TAKATA RECALL IN JUNE OF 2016. I CAN'T GIVE, SELL OR TRADE MY CAR. THIS HAD BEEN WAY OVER A YEAR. HELP
Incident date: Nov 3, 2017
TAKATA RECALL......I CALLED AUTONATION FORD WOLFCHASE, (901) 209-1257 AND THEY TOLD ME THEY DON'T HAVE THE AIR BAG AND CANNNOT GET ANY.
Incident date: Jun 1, 2016
TAKATA RECALL. FORD HAS NOT INFORMED US WHEN THEY ARE GOING TO REPLACE PASSENGER FRONT AIR BAG AND RECALL DATED IN JUNE 2016.
Incident date: Nov 6, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVERGATE LINCOLN IN GOODLETTSVILLE, TENNESSEE (CURRENTLY OUT OF BUSINESS) WAS MADE AWARE OF THE RECALL AND STATED THAT THE ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - JUNE 2016 NOTIFICATION BY LETTER. EVERY DEALER I TAKE IT TO SAYS THERE ARE NO PARTS AVAILABLE TO FIX IT. I JUST RECEIVED A LETTER IN THE MAIL FROM TK HOLDINGS INDICATING THEY FILED FOR CHAPTER 11 STATUS. I AM VERY WORRIED I AM NEVER GOING TO GET THIS FIXED AND MY FAMILY RIDES IN THE VEHICLE TOGETHER.
Incident date: Jun 1, 2016
TAKATA RECALL - I HAVE 2 LINCOLN MKX VEHICLES, A 2010 AND A 2008. THE LINCOLN DEALERSHIP THAT I HAVE CALLED FOR ONE HAS BEEN WAITING ON PARTS, APPARENTLY SINCE THE RECALL IN 6/2016. I HAVE CALLED THE COMPANIES LISTED ON THE AIRBAGRECALL.COM WEBSITE AND NONE OF THEM IN MY TOWN DO THE AIRBAG RECALL REPLACEMENT. THIS RECALL SEEMS TO INVOLVE A VERY DANGEROUS AND LIFE THREATENING SITUATION AND I WOU... Read more
Incident date: Jul 6, 2016
TAKATA RECALL . WE HAVE BEEN BACK TO DEAL SHULT FORD PITTSBURGH,PA. THEY HAVE TOLD US FOR OVERA YEAR THEY HAVE NO PARTS. BUT SALE MGR EXPLAIN THEY DID GET PART FOR THIER INVENTORY SO THEY COULD SELL THESE CARS.NEED HELP TO EXPIDETE
Incident date: Jul 5, 2016
TAKATA RECALL. SINCE NOTIFIED IN JULY OF 2016, WE HAVE NOT BEEN ABLE TO GET THE AIRBAG REPLACED BEING THERE ARE NO PARTS AVAILABLE AT THE DEALERS.
Incident date: Nov 1, 2017
TAKATA RECALL, NO MANUFACTURE REPAIR MADE. MANUFACTURER RECALL #16S26 NHTSA RECALL #16V384
Incident date: Jul 1, 2016
TAKATA RECALL - SINCE JUNE 1, 2016. NHTSA RECALL NUMBER 16V384. MANUFACTURER RECALL NUMBER 16S26. SPOKE TO MY LOCAL LINCOLN DEALER IN DELRAY, FL TODAY AND WAS TOLD PART IS NOT AVAILABLE. IT'S BEEN 17 MONTHS SINCE THE RECALL, WHEN WILL THIS PART BE AVAILABLE?
Incident date: Nov 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE SEVERAL MONTHS AGO. THE DEALER (DWAYNE LANE'S SKAGIT FORD, 680 AUTO BLVD, BURLINGTON, WA 98233 (360) 842-0347) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Nov 6, 2017
TAKATA RECALL I HAVEN'T RECEIVED A RECALL NOTICE
Incident date: Nov 6, 2017
NOTHING HAPPENED EXCEPT WE HAVE A RECALL ON THE AIRBAG.WE GOT THE LETTER IN MARCH 0F 2017. WHEN WE CALLED THE DEALER TODAY ON 11-6-17 THEY STATED WE HAD TO WAIT FOR THE 2ND LETTER SAYING PARTS ARE AVAILABLE. SO WHERE IS OUR 2ND LETTER SO WE CAN GET THIS FIXED. I FEEL WE SHOULD HAVE RECEIVED THIS BY NOW.
Incident date: Nov 6, 2017
"TAKATA RECALL"; ANY PASSENGERS OF THE THE VEHICLE ARE AT RISK.
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Nov 6, 2017
Incident date: Feb 1, 2017
"TAKATA RECALL" NOTIFIED OF RECALL MANY MONTHS AGO BUT EVERY TIME I CALL DEALER THEY SAY THEY DON'T HAVE REPLACEMENTS. DEALER IS ISLAND LINCOLN MERCURY ON MERRITT ISLAND, FL NOTE: DATE BELOW IS JUST A GUESS. I CAN NOT FIND NOTIFICATION
Incident date: Nov 2, 2017
PANORAMIC GLASS ROOF SUDDENLY BROKE OFF WHEN DRIVING. NO CARS AHEAD OF ME, GLASS JUST EXPLODED LIKE MY CAR WAS GETTING SHOT. A LOUD BOOMM, WHEN STOPPED THE CAR TO LOOK AT IT, THE SIDES OF FRONT PANORAMIC GLASS ROOF WAS BROKEN ON THE BOTH SIDE AND ALL CRACKED IN BETWEEN. NOW, ONE DAY AFTER, ROOF HAS A BIG WHOLE IN THE MIDDLE. AFTER A RESEARCH ONLINE, THERE ARE MANY CASES LIKE MINE THAT HAVE HAPPENE... Read more
Incident date: Nov 5, 2017
IN JULY 2016, I RECEIVED A LETTER STATING THAT THIS IS A SAFETY RECALL AND THAT DEPLOYMENT OF THE AIRBAG COULD RESULT IN SERIOUS INJURY OR DEATH. THE LETTER ALSO STATED THAT I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. I WAS TOLD BY FORD MOTOR COMPANY NEARLY ONE MONTH AGO THAT WERE STILL NO PARTS AVAILABLE. GIVEN THE POSSIBILITY OF INJURY OR DEATH, I WOULD RATHER NOT HAVE THE AIRBAG CO... Read more
Incident date: Jul 1, 2016
TAKATA RECALL- LETTER DATED JULY 2016 FROM THE LINCOLN MOTOR COMPANY BUT I AM STILL WAITING FOR RECALL REPLACEMENT. WHEN I CHECK FORD SERVICE IT STATES THAT REMEDY NOT YET AVAILABLE. I FEEL I HAVE BEEN VERY PATIENT.
Incident date: Jun 1, 2016
TAKATA RECALL, THE RECALL FOR MY VEHICLE WAS ANNOUNCED ON JUNE 1, 2016. I VISITED MY DEALER LAST WEEK AND THE SERVICE MANAGER TOLD ME THE PARTS ARE STILL NOT AVAILABLE. IT'S BEEN OVER A YEAR, THIS IS UNACCEPTABLE I NEED YOUR HELP. MY DEALER IS BILLY HOWELL FORD 1805 ATLANTA HIGHWAY CUMMING, GA 30040 I'M AFRAID IF I HAVE AN ACCIDENT THE PASSENGER COULD GET INJURED OR KILLED. [XXX] ... Read more
Incident date: Aug 1, 2017
TAKATA RECALL: SEVERAL DEALERSHIPS HAVE DENIED FIXING THE AIRBAGS BASED ON THE RECALLS I HAVE RECEIVED. THEY INFORMED ME THAT UNTIL I RECEIVE A LETTER STATING THIS RECALL NEEDS TO BE FIXED FROM NHTSA THEY WILL NOT FIX IT OR I WILL BE RESPONSIBLE FOR THE PAYMENT.
Incident date: Oct 25, 2016
TAKATA RECALL: WE PURCHASED OUR 2008 LINCOLN MKZ IN OCTOBER, 2016. WE WERE GIVEN NOTICE OF THE RECALL AT THAT TIME AND PROMPTLY WENT TO OUR LOCAL LINCOLN DEALER TO REGISTER OUR VEHICLE. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PARTS CAME IN BUT WE NEVER HEARD FROM THEM. WE CALLED NUMEROUS TIMES AND WERE ALWAYS GIVEN THE SAME RESPONSE. IT HAS BEEN OVER A YEAR AND NOTHING HAS BEEN DONE.
Incident date: Jun 8, 2015
"TAKATA RECALL" HAD CONTACTED THE DEALER OVER A YEAR AGO THEY SAID THEY CAN'T GET THE PARTS
Incident date: Jun 1, 2016
TAKATA RECALL I HAVE HAD THE RECALL NOTICE SINCE JUNE 2016 AND FORD OF FAIRFIELD SAID THEY HAVE NO IDEA IF IT WILL EVER GET FIXED MY AIRBAGS. NOT GOOD! 3050 AUTO MALL CT FAIRFIELD, CA 94534 - 707-716-2153 - FRUSTRATED TO SAY THE LEAST
Incident date: Jun 1, 2016
JUNE 01, 2016 NHTSA RECALL NUMBER 16V384 MANUFACTURER RECALL NUMBER 16S26 REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (OLATHE FORD LINCOLN, 1845 E SANTA FE ST, OLATHE, KS 66062 (913) 782-0881) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL MANUFACTURER RECALL NUMBER 16S26 NO REMEDY AVAILABLE AT DEALER AFTER MORE THAN ONE YEAR
Incident date: May 1, 2017
TAKATA RECALL: A FEW MONTHS AGO I BOUGHT THIS CAR AND THE DEALER GAVE ME A FIX IT SLIP FOR LINCOLN ...NOW LINCOLN IS SAYING THEY SHOULDN'T HAVE SOLD ME THE CAR...AND NO REPLACEMENT PARTS ARE AVAILABLE! NO ONE CAN SIT IN THE PASSENGER SEAT AS THE AIRBAG SENSOR HAS BEEN TURNED OFF BY THE DEALERSHIP! WHAT DO I DO! I FEEL SCAMMED BUT I JUST WANT THIS RESOLVED WITHOUT ISSUE OR ACCIDENT...
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452; 757-486-2717) AND WAS INFORME... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GENE MESSER FORD OF AMARILLO (3400 SONCY RD, AMARILLO, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ... Read more
Incident date: Jan 1, 2011
TAKATA RECALL. WE WERE NOTIFIED IN 2016 THAT OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST. UPON CONTACTING OUR LINCOLN DEALER WE WERE TOLD THE AIRBAG WOULD BE REPLACED IN EARLY 2017. WE HAVE NOT HEARD BACK SINCE. IT IS NOW NOVEMBER 2, 2017.
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Nov 3, 2017
Incident date: Mar 1, 2017
I HAVE RECEIVED SAFETY RECALL NOTICE WITH A FAULT IN AIRBAG INFLATOR. ITS BEEN 9 MONTHS AND CAR MANUFACTURER DOESN'T HAVE A REMEDY. IN FUTURE IF THERE IS COLLISION THEN THIS VEHICLE DRIVER RISKS A SERIOUS PHYSICAL INJURY. I WOULD LIKE NHTSA FACILITATE A SPEEDIER REPLACEMENT OF THE DEFECTIVE PART.
Incident date: Nov 3, 2017
CAR GOES INTO FAIL SAFE EACH AND EVERY TIME IT IS DRIVEN. IT DID SO 19 TIMES TODAY. I CONNECTED A CODE READER WHICH IDENTIFIED THE PROBLEMS AS BEING RELATED TO THE THROTTLE CONTROL AND THE THROTTLE BODY. I PURCHASED THE CAR 1 1/2 MONTHS AGO. PRIOR OWNER HAD THE THROTTLE BODY REPLACED WITH A NEW MOPAR UNIT 4 MONTHS AGO/ 2000.MILES AGO. DON'T WANT TO REPLACE IT AGAIN SINCE THIS IS LIKELY NOT THE PRO... Read more
Incident date: Nov 3, 2017
CAR GOES INTO FAIL SAFE EACH AND EVERY TIME IT IS DRIVEN. IT DID SO 19 TIMES TODAY. I CONNECTED A CODE READER WHICH IDENTIFIED THE PROBLEMS AS BEING RELATED TO THE THROTTLE CONTROL AND THE THROTTLE BODY. I PURCHASED THE CAR 1 1/2 MONTHS AGO. PRIOR OWNER HAD THE THROTTLE BODY REPLACED WITH A NEW MOPAR UNIT 4 MONTHS AGO/ 2000.MILES AGO. DON'T WANT TO REPLACE IT AGAIN SINCE THIS IS LIKELY NOT THE PRO... Read more
Incident date: Jun 1, 2016
TAKATA RECALL : DEALER HAS NOT ACQUIRED PARTS NECESSARY TO COMPLETE REPLACEMENT.
Incident date: Nov 2, 2017
TAKATA RECALL MY DEALER IS TELLING ME THERE ARE NO PARTS AVAILABLE YET FOR THIS RECALL AND THEY DON'T KNOW WHEN THEY WILL BE.
Incident date: Jun 1, 2016
TAKATA RECALL, PARTS ARE NOT BEING RELEASED IN A TIMELY MANNER.
Incident date: Nov 1, 2017
TAKATA RECALL MY SIGNIFICANT OTHER AN I ARE SO SCARED TO DRIVE OUR CAR! I'M THE MOTHER OF OUR TWO BEAUTIFUL CHILDREN, WHO DRIVE'S THIS CAR EACH AND EVERY DAY, NOW, I FIND OUT ON TOP OF THE FUEL RECALL I HAVE TO WORRY ABOUT DYING BECAUSE YOU HAVE YET TO FIND A REPLACEMENT FOR OUR TAKATA AIRBAG! I FEEL IT IS NECESSARY FOR YOU TO REPLACE OUR CAR NOT WITH CASH BUT WITH A REPLACEMENT VEHICLE SIMILAR TO... Read more
Incident date: Nov 2, 2017
TAKATA RECALL. UNABLE TO GET AIRBAGS REPLACED. THERE HAS BEEN NO INCIDENT AS OF YET.
Incident date: Jan 1, 2017
THERE WAS A RECALL ISSUED IN JANUARY 2017 AND AS OF TODAY NOVEMBER 2, 2017. SIGNATURE FORD DEALER IN OWOSSO, MICHIGAN HAS NOT RECEIVED THE REPLACEMENT AIRBAGS TO COMPLETE THE RECALL REQUIREMENTS.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HELLER MOTORS IN PONTIAC, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER... Read more