Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCLEAN FORD (U.S. 44, MILLERTON, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR T... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PASO ROBLES FORD (2401 OAKWOOD ST, PASO ROBLES, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVA... Read more
Incident date: Nov 20, 2017
AT NIGHT, WHILE AT SPEED (60 MPH) IN CENTER LANE OF A CROWDED HIGHWAY DURING EVENING COMMUTE, THE ENGINE STOPPED, RESULTING IN LOSS OF PROPULSION, POWER STEERING, AND POWER BRAKES. FORTUNATELY WAS ABLE TO COAST TO A STOP ON THE RIGHT SHOULDER WITHOUT COLLISION. WAS ABLE TO RESTART ENGINE NORMALLY AND PROCEED HOME (ABOUT AN HOUR) WITHOUT FURTHER INCIDENT. NEXT DAY DID SOME LOW SPEED (5 MPH) TEST... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED COURTESY FORD MORGAN CITY AT (985) 380-2277 (1107 BRASHEAR AVE, MORGAN CITY, LA 70380) WHERE IT W... Read more
Incident date: Jul 1, 2016
I RECEIVED A LETTER JULY 2016, IN REFERENCE FOR A SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384, AS OF TODAY 11/21/2017 I HAVE NOT BEEN NOTIFIED BY ANY LINCOLN FORD DEALER TO HAVE THE AIRBAG REPLACED.
Incident date: Nov 21, 2017
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). TAKATA RECALL VIN [XXX] FORD SENT NOTICE OF RECALL LONG AGO AND SAID THEY WOULD NOTIFY ME FOR REPAIR. EVEN AS OF TODAY 21 NOV 2017; LOCAL FORD SAYS NO PARTS ARE RELEASED TO COMPLETE THE RECALL. *DL
Incident date: Nov 21, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OURISMAN LINCOLN IN FREDERICK, MD WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFAC... Read more
Incident date: Nov 21, 2017
TAKATA RECALL. NO REMEDY OFFERED TO DATE.
Incident date: Nov 20, 2017
TAKATA RECALL: I HAVE CALLED THE DEALERSHIPS IN MY AREA AND THEY HAVE NO AIR BAGS BECAUSE THEY HAVE NOT BEEN SENT ANY. THIS POSES A THREAT TO ME, MY HUSBAND AND MY DAUGHTER.
Incident date: Jul 1, 2016
I RECEIVED A LETTER FROM THE LINCOLN MOTOR COMPANY IN JULY 2016 INFORMING ME OF THE SAFETY RECALL FOR MY VEHICLE REGARDING THE PASSENGER FRONTAL AIRBAG. I HAVE CALLED MY LOCAL LINCOLN SERVICE DEPARTMENT FOUR TIMES OVER THE PAST YEAR AND A HALF TO HAVE THE PROBLEM CORRECTED, AND EACH TIME I'VE BEEN TOLD THAT PARTS ARE NOT YET AVAILABLE. IF THERE IS A KNOWN HAZARD, SHOULDN'T THE PROBLEM BE REMEDIED ... Read more
Incident date: May 2, 2017
NAVIGATION NO LONGER WORKING- THEY ARE REQUIRING ME TO PURCHASE NEW SD MAPPING SYSTEM. THIS SHOULD BE ILLEGAL- HOW CAN THEY MAKE ME SPEND MORE MONEY ON A NEW MAPPING SYSTEM WHEN THE NAVIGATION IS WORKING? IT'S A WAY TO MAKE ME SPEND UNNECESSARY MONEY. I DO NOT MIND HAVING OUTDATED MAPS. ALSO THE BACKUP CAMERA IS NO LONGER WORKING, IT IS NOT THAT OLD OF A VEHICLE. I HAVE OLDER IPHONES WITH CAMERA'S... Read more
Incident date: Nov 16, 2017
WHILE DRIVING ON A CITY STREET, VEHICLE DID NOT RESPOND TO THE ACCELATOR- NO POWER TO THE VEHICLE AND A "WRENCH" APPEARED ON THE DASH BOARD. POWER TRAIN PROBLEM. TAKE VEHICLE IMMEDIATELY TO YOUR LINCOLN DEALER. THE CAR STOPPED AND I WAS ABLE TO PULL OVER. IT SEEMED TO BE CHOKING THEN STOPPED. TOWED IT TO DEALER - THEY RAN DIAGNOSTIC TESTS AND FOUND "NOTHING WRONG WITH IT". TWO WEEKS LATER SAME ... Read more
Incident date: Nov 16, 2017
WHILE DRIVING ON A CITY STREET, VEHICLE DID NOT RESPOND TO THE ACCELATOR- NO POWER TO THE VEHICLE AND A "WRENCH" APPEARED ON THE DASH BOARD. POWER TRAIN PROBLEM. TAKE VEHICLE IMMEDIATELY TO YOUR LINCOLN DEALER. THE CAR STOPPED AND I WAS ABLE TO PULL OVER. IT SEEMED TO BE CHOKING THEN STOPPED. TOWED IT TO DEALER - THEY RAN DIAGNOSTIC TESTS AND FOUND "NOTHING WRONG WITH IT". TWO WEEKS LATER SAME ... Read more
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Nov 20, 2017
Incident date: Nov 20, 2017
TAKATA RECALL. I WAS NOTIFIED OF A RECALL OF TAKATA AIRBAG INFLATORS FOR MY CAR THIS DATE BY POSTCARD. FROM TK HOLDINGS, INC. I CONTACTED THE DEALER WHO INFORMED ME "THERE ARE NO PARTS AVAILABLE ANYWHERE TO REPAIR THE DEFECT." THUS, I HAVE NO REMEDY AVAILABLE TO REPAIR THIS SAFETY DEFECT IN MY CAR.
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE AIR SUSPENSIONS MALFUNCTIONED. THE CONTACT STATED THAT THE AIR SUSPENSIONS WERE LOWERED TO THE POINT WHERE THE CONTACT COULD NOT STEER THE VEHICLE OR MAKE SHARP TURNS. ALLEN VISUAL FORD IN MONROE, GEORGIA WAS MADE AWARE OF THE FAILURE AND REPLACED THE AIR SUSPENSIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MAD... Read more
Incident date: Nov 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTHGATE LINCOLN (16800 FORT ST, SOUTHGATE, MI 48195; 734-285-8800) WHO STATED TH... Read more
Incident date: Jun 15, 2016
RECEIVED NOTICE JULY 2016 FROM LINCOLN MOTOR COMPANY. LETTER STATES THEY WILL NOTIFY ME WHEN PARTS BECOME AVAILABLE. I HAVE NOT HEARD FROM THEM SINCE.SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384
Incident date: Nov 17, 2017
TAKATA RECALL--DEALERSHIP STATES NO PARTS AVAILABLE TO PERFORM THE RECALL
LINCOLN
MKZ HYBRID
(2015) - ELECTRICAL SYSTEM
Nov 18, 2017
Incident date: Oct 13, 2017
SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN TH... Read more
LINCOLN
MKZ HYBRID
(2015) - UNKNOWN OR OTHER
Nov 18, 2017
Incident date: Oct 13, 2017
SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN TH... Read more
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LINCOLN DEALER IN CATHEDRAL CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REME... Read more
Incident date: May 1, 2017
THE DRIVER DOOR AJAR LIGHT CONTINUES TO ILLUMINATE CAUSING THE ALARM TO GO OFF WHEN PARKED AND LOCKED. IT WILL TURN ON CONSISTENTLY EVEN WHILE DRIVING.
Incident date: Mar 1, 2017
TAKATA RECALL RECEIVED NOTICE OF RECALL IN MARCH 2017 AND DEALER STILL HAS NOT RECEIVED REPLACEMENT PARTS. THEY HAVE NO INFORMATION REGARDING IF AND WHEN THEY WILL.
Incident date: May 28, 2015
IT WILL BE A YEAR IN JANUARY OF 2018, SINCE I'VE TRIED TO GET THIS AIRBAG REPAIRED. KNOXVILLE,TENNESSEE ,TED RUSSELL FORD MOTOR COMPANIES ARE STATING THAT THEY STILL DON'T HAVE THE PASSENGER AIRBAGS IN TO FIX THE TAKATA AIRBAG RECALL ON MY 2006 LINCOLN ZEPHYR. I AM FEARFUL OF IT DEFLATING ON ME, MY PASSENGER AIRBAG LIGHT, COMES OFF AND ON , EVERY SO OFTEN, WHILE DRIVING ON THE HIGHWAY, CITY STREE... Read more
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT INQUIRED ABOUT THE TK HOLDINGS NOTICE THAT SHE RECEIVED. THE CONTACT WAS INFORMED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAPAIGN NUMBER: 16V384000 (AIR BAGS) AND WAS REFERRED TO THE MANUFACTURER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT DID NOT RECEIVE A RECALL NOTIFI... Read more
Incident date: Jun 15, 2016
I WAS NOTIFIED THAT THE PASSENGER TAKOTA AIRBAG WAS DEFECTIVE BUT HAVE NOT REC'D AN O.K. TO GET IT CHANGED. I DID RECEIVE A NOTIFICIATION FROM THE LINCOLN MOTOR CO SATISFACTION PROGRAM 17B23 THAT THEY WOULD CHANGE MY DRIVER'S SIDE AIRBAG..JUST BECAUSE??? I HAVE TURNED MY PASSENGER AIRBAG OFF...JUST IN CASE. NOT SURE WHICH IS WORSE NOT HAVING AN AIRBAG AT ALL OR ONE THAT MAY SPRAY SHRAPNEL WHEN ... Read more
Incident date: May 1, 2017
EXHAUST LEAK IN CABIN. I PURCHASED THE 2013 MKX IN APRIL 2017, SOON AFTER I BEGAN NOTICING AN EXHAUST SMELL IN THE CAR SHORTLY AFTER FAST ACCELERATION. I BROUGHT THE VEHICLE INTO THE FORD DEALERSHIP WHERE I PURCHASED IT IN JUNE AND JULY, WHO SEALED AND RESEALED THE BUMPER WHICH HAD NO IMPROVEMENT AND THEN BY DIRECTION FROM LINCOLN CORPORATE TOOK THE VEHICLE TO TWO OTHER DEALERSHIPS WHO REPEATE... Read more
Incident date: Nov 15, 2017
TAKATA RECALL- RECEIVED LETTER FROM BIG VALLEY FORD AT 3282 AUTO CENTER IN 2016 SAYING THAT AIRBAG NEEDED REPLACEMENT AND THEY WOULD CONTACT US WHEN THEY HAD REPLACEMENT FOR THE AIRBAGS. TO DATE THEY HAVE NEVER CONTACTED US. RECEIVED A NOTICE ABOUT CHAPTER 11 CASE # 17-11375 CONCERNING AIRBAGS. LOOKED UP CAR INFORMATION ON NHTSA SITE AND CONFIRMED CAR HAD RECALL FOR AIRBAG. CALLED BIG VALLEY FORD ... Read more
Incident date: Nov 15, 2017
TAKATA RECALL PASSENGER AIRBAG RECALL REMAINS OPEN. NO ETA ON PARTS AVAILABILITY FROM DEALER. RECEIVED NOTICE THE IN THE MAIL THAT TAKATA WAS FILING FOR BANKRUPTCY AND TO CONTACT DEALER IMMEDIATELY FOR REPAIR YET DEALER HAS NO PARTS. YOU SEE WHERE THIS IS GOING. I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Incident date: Jul 1, 2016
TAKATA RECALL I RECEIVED A RECALL LETTER IN JULY OF 2016. NO FIX HAS BEEN MADE AVAILABLE TO ME. I CHECKED WITH THE LOCAL FORD DEALER IN OCTOBER OF 2017. THE FIX IS NOT AVAILABLE. THIS HAS BEEN OVER A YEAR AND NO OTHER NOTICE WAS SENT TO ME.
Incident date: Nov 15, 2017
TAKATA RECALL - CONTACTED DEALER HARRIS FORD AGAIN 11/15/2017 AFTER NOTICE FROM TK HOLDINGS, INC: HARRIS FORD HAS NO PARTS AND CLAIM THAT THE PARTS ARE NOT AVAILABLE TO ANYBODY.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ATHENS FORD (4260 ATLANTA HWY, ATHENS, GA 30606) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Nov 15, 2017
TAKATA RECALL - LOCAL DEALERS INDICATE THE PART IS NOT AVAILABLE AND DO NOT KNOW WHEN IT WILL BE.
Incident date: Jun 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SONORA FORD, 13254 MONO WAY, SONORA, CA 95370, (209) 532-5593) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTA... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RISER FORD LINCOLN (4201 CENTRAL AVE, HOT SPRINGS, AR) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: May 15, 2009
TL* THE CONTACT OWNS A 2007 LINCOLN MARK LT. ON SEVERAL OCCASIONS, THE ACCELERATOR PEDAL BECAME STUCK. ON ONE OCCASION, WHILE MAKING A LEFT TURN INTO THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE INADVERTENTLY ACCELERATED. AS A RESULT, THE VEHICLE CRASHED INTO THE GARAGE AND A TREE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A ... Read more
Crash
1 injured
Incident date: Nov 14, 2017
RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE PER THE DEALERSHIP AND THE RECALL SITE. WAITING ON REPLACEMENT PARTS. DEALERSHIP SAID I WOULD RECIEVE SOMETHING IN THE MAIL ONCE THE PARTS ARE AVAILABLE. I CHECKED ON SEVERAL SERVICE VISITS, SAME RESPONSE. I CHECKED THE STATUS ON THE AIRBAG SITE TODAY AS WELL, SAME NOTICE SHOWING> RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Incident date: Nov 1, 2017
RECEIVED NOTICE OF THE TAKATA RECALL AND CONTACTED SERVICE DEALERS RECOMMENDED. NO ONE HAS THE PARTS AS IT APPEARS THEY HAVE GONE BANKRUPT. WHEN AND IS THIS GOING TO BE RESOLVED AND BY WHOM? THIS RECALL WAS DATED JUNE 2016 AND I JUST GOT NOTICE OF IT.
Incident date: Jan 1, 2016
EXHAUST FUMES ENTERING THE INTERIOR OF THE VEHICLE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (PENSKE LINCOLN SOUTH POST, SANTA ANNA, CA, 877-549-5971) AND CONFIRMED THAT THE PAR... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (JOE RIZZO FORD, 3100 SOUTH HARLEM AVE, NORTH RIVERSIDE, IL, 708-442-7000) AND CONFI... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BLUE SPRINGS FORD AT (800) 524-1848 (3200 NW S OUTER RD, BLUE SPRINGS, MO 64015) AND DICK SMITH F... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ADVANTAGE FORD LINCOLN, 1031 CENTRAL AVE, DUARTE, CA 91010) AND WAS INFORMED THAT THE R... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SUNNYVALE FORD IN SUNNYVALE, CA, 408-522-0200) AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Nov 11, 2017
THIS VEHICLE IS A RENTAL FROM BUDGET. ON 11/10 - 11/11/17, DRIVING FROM FT MYERS, FL TO KNOXVILLE, TN, ON I-75, AT HIGHWAY SPEEDS OF 55-80 MPH, WHILE CHANGING LANES, VEHICLE WOULD START TO STEER SMOOTHLY EITHER TO LEFT OR RIGHT, AND THEN SUDDENLY THE VEHICLE WOULD SURGE (DART) MORE TO LEFT OR RIGHT. TO ME IT ACTED LIKE IF TURNING LEFT, THE LEFT WHEEL SUDDENLY ENCOUNTERED SOME DRAG, LIKE IN MUD O... Read more
Incident date: Jul 11, 2016
TAKATA RECALL. NHTSA RECALL NUMBER: 16V384. MANUFACTURER RECALL NUMBER: 16S26. THE AIRBAG FAULT INDICATOR IS ON IN THE VEHICLE. I CALLED THE LOCAL FORD AND LINCOLN DEALERSHIP AND THEY TOLD ME THERE IS NO FIX FOR THE RECALL RIGHT NOW. THIS HAS BEEN A PROBLEM FOR MORE THAN A YEAR NOW.