Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 8, 2015
"TAKATA RECALL" HAD CONTACTED THE DEALER OVER A YEAR AGO THEY SAID THEY CAN'T GET THE PARTS
Incident date: Jun 1, 2016
JUNE 01, 2016 NHTSA RECALL NUMBER 16V384 MANUFACTURER RECALL NUMBER 16S26 REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Incident date: Jan 1, 2011
TAKATA RECALL. WE WERE NOTIFIED IN 2016 THAT OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST. UPON CONTACTING OUR LINCOLN DEALER WE WERE TOLD THE AIRBAG WOULD BE REPLACED IN EARLY 2017. WE HAVE NOT HEARD BACK SINCE. IT IS NOW NOVEMBER 2, 2017.
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 3, 2017
Incident date: Mar 1, 2017
I HAVE RECEIVED SAFETY RECALL NOTICE WITH A FAULT IN AIRBAG INFLATOR. ITS BEEN 9 MONTHS AND CAR MANUFACTURER DOESN'T HAVE A REMEDY. IN FUTURE IF THERE IS COLLISION THEN THIS VEHICLE DRIVER RISKS A SERIOUS PHYSICAL INJURY. I WOULD LIKE NHTSA FACILITATE A SPEEDIER REPLACEMENT OF THE DEFECTIVE PART.
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (OLATHE FORD LINCOLN, 1845 E SANTA FE ST, OLATHE, KS 66062 (913) 782-0881) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR ... Read more
Incident date: May 1, 2017
TAKATA RECALL: A FEW MONTHS AGO I BOUGHT THIS CAR AND THE DEALER GAVE ME A FIX IT SLIP FOR LINCOLN ...NOW LINCOLN IS SAYING THEY SHOULDN'T HAVE SOLD ME THE CAR...AND NO REPLACEMENT PARTS ARE AVAILABLE! NO ONE CAN SIT IN THE PASSENGER SEAT AS THE AIRBAG SENSOR HAS BEEN TURNED OFF BY THE DEALERSHIP! WHAT DO I DO! I FEEL SCAMMED BUT I JUST WANT THIS RESOLVED WITHOUT ISSUE OR ACCIDENT...
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452; 757-486-2717) AND WAS INFORME... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GENE MESSER FORD OF AMARILLO (3400 SONCY RD, AMARILLO, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL : DEALER HAS NOT ACQUIRED PARTS NECESSARY TO COMPLETE REPLACEMENT.
Incident date: Nov 3, 2017
CAR GOES INTO FAIL SAFE EACH AND EVERY TIME IT IS DRIVEN. IT DID SO 19 TIMES TODAY. I CONNECTED A CODE READER WHICH IDENTIFIED THE PROBLEMS AS BEING RELATED TO THE THROTTLE CONTROL AND THE THROTTLE BODY. I PURCHASED THE CAR 1 1/2 MONTHS AGO. PRIOR OWNER HAD THE THROTTLE BODY REPLACED WITH A NEW MOPAR UNIT 4 MONTHS AGO/ 2000.MILES AGO. DON'T WANT TO REPLACE IT AGAIN SINCE THIS IS LIKELY NOT THE PRO... Read more
Incident date: Nov 3, 2017
CAR GOES INTO FAIL SAFE EACH AND EVERY TIME IT IS DRIVEN. IT DID SO 19 TIMES TODAY. I CONNECTED A CODE READER WHICH IDENTIFIED THE PROBLEMS AS BEING RELATED TO THE THROTTLE CONTROL AND THE THROTTLE BODY. I PURCHASED THE CAR 1 1/2 MONTHS AGO. PRIOR OWNER HAD THE THROTTLE BODY REPLACED WITH A NEW MOPAR UNIT 4 MONTHS AGO/ 2000.MILES AGO. DON'T WANT TO REPLACE IT AGAIN SINCE THIS IS LIKELY NOT THE PRO... Read more
Incident date: Jun 1, 2016
TAKATA RECALL MANUFACTURER RECALL NUMBER 16S26 NO REMEDY AVAILABLE AT DEALER AFTER MORE THAN ONE YEAR
Incident date: Nov 1, 2017
TAKATA RECALL MY SIGNIFICANT OTHER AN I ARE SO SCARED TO DRIVE OUR CAR! I'M THE MOTHER OF OUR TWO BEAUTIFUL CHILDREN, WHO DRIVE'S THIS CAR EACH AND EVERY DAY, NOW, I FIND OUT ON TOP OF THE FUEL RECALL I HAVE TO WORRY ABOUT DYING BECAUSE YOU HAVE YET TO FIND A REPLACEMENT FOR OUR TAKATA AIRBAG! I FEEL IT IS NECESSARY FOR YOU TO REPLACE OUR CAR NOT WITH CASH BUT WITH A REPLACEMENT VEHICLE SIMILAR TO... Read more
Incident date: Nov 2, 2017
TAKATA RECALL. UNABLE TO GET AIRBAGS REPLACED. THERE HAS BEEN NO INCIDENT AS OF YET.
Incident date: Nov 2, 2017
TAKATA RECALL MY DEALER IS TELLING ME THERE ARE NO PARTS AVAILABLE YET FOR THIS RECALL AND THEY DON'T KNOW WHEN THEY WILL BE.
Incident date: Oct 31, 2017
TAKATA RECALL . I AM UNABLE TO GET AN INSPECTION STICKER FOR THIS CAR BECAUSE OF THE AIRBAG AND FORD SAYS THERE IS NO REMEDY? THIS WILL FORCE ME TO JUNK THIS CAR SINCE IN MA THE AIRBAG IS A SAFETY ISSUE AND I WILL BE UNABLE TO GET AN INSPECTION STICKER SO I WILL HAVE TO JUNK IT, NOT USE IT OR SELL IT AT A VERY TERRIBLE PRICE DUE TO FORDS NOT HAVING A REMEDY.
Incident date: Jan 1, 2017
THERE WAS A RECALL ISSUED IN JANUARY 2017 AND AS OF TODAY NOVEMBER 2, 2017. SIGNATURE FORD DEALER IN OWOSSO, MICHIGAN HAS NOT RECEIVED THE REPLACEMENT AIRBAGS TO COMPLETE THE RECALL REQUIREMENTS.
Incident date: Jun 1, 2016
TAKATA RECALL, PARTS ARE NOT BEING RELEASED IN A TIMELY MANNER.
Incident date: Nov 2, 2017
TAKATA RECALL - UPON RECEIVING THE NOTICE OF THE 6/1/16 RECALL, I CALLED MY LOCAL DEALERSHIP, WHO INFORMED ME THAT PARTS WERE NOT YET AVAILABLE. CHECKED AGAIN 6 MONTHS LATER, AND AGAIN WHEN I RECEIVED THE LEGAL NOTICE REGARDING TAKATA'S FIING OF BANKRUPTCY. DEALER STILL DOES NOT HAVE PARTS, AND HAS NO IDEA WHEN THEY MIGHT BE AVAILABLE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HELLER MOTORS IN PONTIAC, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER... Read more
Incident date: Nov 2, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2017. THE CONTACT CALLED HELENA FORD-LINCOLN (3365 E US HIGHWAY 12, HELENA, MT 59601) AT 406-446-6310 WHO STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR AND WERE REPAIRING BY ZONE... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 2, 2017
Incident date: Mar 1, 2017
GOT TAKATA RECALL NOTICE IN MARCH, TOOK IN TO LIVERMORE AUTO GROUP , THEY HAD CAR FOR A DAY THEN TOLD ME PARTS ARE NOT MADE YET , THEY SAID I WOULD BE CALLED WHEN PARTS ARE MADE. STILL WAITING FOR THEM TO CALL , WORRIED ABOUT SAFETY OF WIFE DRIVING THE CAR WITH DEFECTIVE AIRBAGS
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALPIN PREMIERE COLLECTION IN VAN NUYS, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. ... Read more
Incident date: Mar 1, 2017
TAKATA RECALL. PASSENGER AIRBAG IS AFFECTED. CANNOT DRIVE VEHICLE WITH A PASSENGER IN FRONT SEAT. MULTIPLE DEALER CONTACTS HAVE BEEN UNSUCCESSFUL.
Incident date: Mar 1, 2017
TAKATA RECALL WAITING FOR AIRBAG AND PARTS. I PAYED THE DEALER $75.00 SERVICE AND I WOULD A REFUND.
Incident date: Nov 1, 2017
IN JULY 2016 I RECEIVED A RECALL NOTICE, DEALERS CONTACTED THEN DID NOT HAVE PARTS. SUBSEQUENT CONTACTS WITH BOTH DEALERS AND LINCOLN HAVE FAILED TO GET THE DEFECTIVE PARTS REPLACED.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SMITH FORD OF LOWELL IN LOWELL, INDIANA 46356 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. TH... Read more
Incident date: Jun 1, 2016
THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT ... Read more
Incident date: Jan 1, 2006
TAKATA RECALL: I'VE BEEN WAITING FOR TAKATA AND FORD TO FIX THIS SERIOUS AND DANGEROUS AIRBAG PROBLEM FOR WELL OVER A YEAR. EVERY TIME I CONTACT THE LINCOLN DEALERSHIP I GET THE SAME ANSWER..."THEY HAVEN'T SHIPPED US THE PARTS YET." ARE THEY WAITING FOR THE CAR TO BECOME OBSOLETE OR DO THEY FIGURE THAT IT'S CHEAPER TO PAY FOR A 'LOSS'? NOW I'VE HEARD THAT TAKATA SETTLED WITH SOME CAR COMPANIES BU... Read more
Incident date: Jul 1, 2016
"TAKATA RECALL" ACCORDING TO NUMEROUS PHONE CALLS TO VARIOUS DEALERS THE PARTS HAVE NOT YET BEEN MANUFACTURED.
Incident date: Jun 1, 2016
I RECEIVED A TAKATA RECALL DATED JUNE 1, 2016 REGARDING A PROBLEM WITH AIRBAGS. I HAVE NOT HAD A PERSONAL INJURY BECAUSE OF THE AIRBAG DEFECT. HOWEVER, I FEAR THAT THE AIRBAG INFLATOR COULD RUPTURE CREATING A RISK OF INJURY. I HAVE BEEN IN CONTACT WITH MY LINCOLN CAR DEALER PERIODICALLY AND TAKATA HAS NEVER SENT REPLACEMENT PARTS TO THE CAR DEALER AND THEREFORE THE PROBLEM WAS NEVER FIXED. SI... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOULEVARD AUTO SALES IN LEWES, DELAWARE WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFAC... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STURMAN AND LARKIN FORD, 900 REGIS AVE, PITTSBURGH, PA 15236) WAS CONTACTED AND CONFIRMED THAT ... Read more
Incident date: Aug 1, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO... Read more
Crash
1 injured
Incident date: Jun 1, 2016
TAKATA RECALL. HAVE CONTACTED FORD LINCOLN OF FRANKLIN (TN) SEVERAL TIMES TO ARRANGE FOR AIRBAG REPLACEMENT, AND EACH TIME TOLD THEY DON'T HAVE REPLACEMENT AIRBAGS. THEY ALSO HAVE SAID I WILL RECEIVE NOTIFICATION BY MAIL WHEN AIRBAGS ARE IN STOCK, BUT I HAVE HAD NO COMMUNICATION FROM THEM.
Incident date: Jul 10, 2016
TAKATA RECALL:RECIEVED NOTICE OF RECALL JULY,2016.DIDNOT RECIEVE A NOTICE FROM FROM THE LINCOLN MOTOR COMPANY AS OF YET,TODAY IS 11/I/2017,THAT NEW AIR BAG IS AVAILABLE.I CANNOT BELIEVE THAT YOU WOULD ALLOW LINCOLN NOT TO REPLACE THE AIR BAG IN A TIMELY MANNER.I USED TO ENJOY DRIVING THE CAR BUT I DRIVE IT RARELY NOW BECAUSE OF SAFETY CONCERNS FOR ME AND MY PASSENGERS.
Incident date: Jun 1, 2017
TAKATA RECALL I WAS NOTIFIED ON 6-1-17 OF RECALL AND NOW IT'S 11-1-17 AND I HAVE NOT HEARD A THING FROM FORD REGARDING A FIX
Incident date: Nov 1, 2017
TAKATA RECALL - CALLED DEALER (ROBINSON BROTHERS LINCOLN BATON ROUGE, LOUISIANA) AND THEY TOLD ME THEY DID NOT HAVE THE PARTS AT THIS TIME AND THAT I SHOULD WAIT FOR ANOTHER LETTER.
Incident date: Jun 30, 2016
I RECEIVED A RECALL NOTICE OVER A YEAR AGO ABOUT DEFECTIVE AIR BAGS ON MY 2007 LINCOLN MKZ. I HAVE NOT RECEIVED ANY ADDITION INFORMATION OR NOTICES. IF THIS IS A SAFETY ISSUE, WHY IS IT TAKING. SO LONG FOR THIS TO BE CORRECTED.
Incident date: Jun 1, 2016
TAKATA AIR BAG. IT HAS BEEN OVER A YEAR THAT THE RECALL HAS BEEN OUT AND THE DEALER TELLS ME THAT THEY DO NOT HAVE A REPLACEMENT AIR BAG TO INSTALL. AND THEY DO NOT KNOW WHEN IT WILL BE ADDABLE. WHAT AM I TO DO WITH THIS SAFETY PROBLEM?
Incident date: Nov 1, 2017
TAKATA RECALL-NEED TO REPLACE AIR BAGS BUT NO COMMUNICATION FROM DEALER
Incident date: May 3, 2017
TAKATA RECALL ORDERED AIR BAGS MONTHS AGO. LEAVING ON A 3600 MILES TRIP THE END OF DECEMBER. DO I ANY CHANCE OF GETTING THEM BEFORE THE TRIP? DAVIS-MOORE LINCOLN STILL DIDN'T HAVE STOCK.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAUL CERAME FORD LOCATED AT 11400 NEW HALLS FERRY ROAD, FLORISSANT, MO WAS CONTACTED AND CONFIRMED THAT THE ... Read more
Incident date: Oct 31, 2017
TAKATA RECALL WE RECEIVED NOTICE THAT THE PASSENGER FRONT AIRBAG IS ON RECALL. I CALLED TO GET IT FIXED, AND THE DEALERSHIP DOES NOT HAVE THE REPLACEMENT. I BELIEVE THIS HAS BEEN UNDER RECALL FOR OVER A YEAR NOW. IT NEEDS TO BE FIXED ASAP AS MY CHILDREN ARE USING THIS CAR! I DO NOT UNDERSTAND HOW IT HAS TAKEN ALL THE TIME WITHOUT A REPLACEMENT.
Incident date: Jul 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (NORTHGATE FORD TRUCK CENTER, 8810 COLERAIN AVE, CINCINNATI, OH, 45251) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CO... Read more
Incident date: Oct 31, 2017
TAKATA RECALL: RECEIVED A NOTICE VIA MAIL IN REGARDS TO THIS RECALL. TRIED TO CALL THE PHONE NUMBERS LISTED FOR CLAIMS (FREE AIRBAG REPLACEMENT) AND GOT NOWHERE. IT'S A PRERECORDED MESSAGE THAT GIVES YOU NO OPTION TO SPEAK TO ANYONE ABOUT HAVING YOUR AIRBAGS REPLACED.
Incident date: Oct 31, 2017
TAKATA RECALL, NO PARTS AVAILABLE AND NOTHING THE DEALER CAN DO UNTIL PARTS BECOME AVAILABLE. IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE ORIGINAL NOTICE