Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jan 22, 2018
SO FAR THIS HAS HAPPENED NOW 4 TIMES. WHILE DRIVING MY CARE AT 35 MPH, MY CAR WILL LOSE ALL POWER AS WELL AS THE STEERING WHEEL WILL LOCK. MY CAR WILL BEGAN TO GO IN ITS OWN DIRECTION AND I HAVE TO BRING THE CAR TO A COMPLETE STOP IN THE MIDDLE OF TRAFFIC, PUT IT IN PARK AND TURN IT OFF AND START IT BACK UP AGAIN. I HAVE TWO CHILDREN AND LOSING NOT ONLY THE POWER OF THE VEHICLE BUT ALSO THE STEERI... Read more
Incident date: Jan 22, 2018
SO FAR THIS HAS HAPPENED NOW 4 TIMES. WHILE DRIVING MY CARE AT 35 MPH, MY CAR WILL LOSE ALL POWER AS WELL AS THE STEERING WHEEL WILL LOCK. MY CAR WILL BEGAN TO GO IN ITS OWN DIRECTION AND I HAVE TO BRING THE CAR TO A COMPLETE STOP IN THE MIDDLE OF TRAFFIC, PUT IT IN PARK AND TURN IT OFF AND START IT BACK UP AGAIN. I HAVE TWO CHILDREN AND LOSING NOT ONLY THE POWER OF THE VEHICLE BUT ALSO THE STEERI... Read more
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER THE PARTS WERE NOT AVAILABLE. THE CONTACT TOOK VEHICLE TO VETERANS FORD DEALER LOCATED IN 7201 W LINEBAUGH AVE, TAMPA FLORIDA 33625 WHERE THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENC... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LANDMARK LINCOLN AT (303) 761-1560 (5000 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED ... Read more
Incident date: Jul 1, 2017
MY 2008 LINCOLN MKX STARTS CUTTING OUT AND CHUGGING AT THE SPEED OF 45 MPH YOU HAVE TO GIVE IT GAS TO GET IT UP OVER 50ISH TO COME OUT OF IT. IT WILL DO AGAIN AT TIME OUT ON THE INTERSTATE AROUND THE SPEED OF 60 MPH BUT AT THIS TIME THE ABS AND SKID LIGHT COME ON. I'M AFRAID WITH HAVING MY GRANDDAUGHTERS IN THE CAR THAT SOMETHING BAD WILL HAPPEN WHEN I'M OUT ON THE ROAD WITH THEM. I HAVE TAKEN IT ... Read more
Incident date: Jul 1, 2017
DEALERSHIP (HAWK FORD OF OAK LAWN) STILL DOES ALLOW TO MAKE AN APPOINTMENT FOR RECALL. THEY KEEP SAYING THEY DO NOT HAVE THE PARTS. HAVE BEEN CALLING FOR OVER 6 MONTHS TO SCHEDULE AN APPOINTMENT.
Incident date: Jan 18, 2018
OVER HEATS CONSTANTLY THIS IS A KNOWN ISSUE WITH THIS CAR DEFFINATLEY MANUFACTURER PROBLEM
Incident date: Jan 1, 2018
I HAVE A PROBLEM WITH MY 2011 LINCOLN MKS. I SMELL EXHAUST OR GAS FUMES IN THE CABIN WHEN DRIVING. THE SMELL IS GIVING ME HEADACHES. WHEN I CHECK UNDER THE HOOD I DON'T GET THE SMELL. PLUS THE SMELL IS STRONGER WHEN I PUT THE AIR FLOW ON RECIRCULATION. I'M NOW AFRAID TO DRIVE MY CAR. HAVE YOU RECEIVED ANY OTHER COMPLAINS ABOUT FUMES IN THIS VEHICLES? THANKS FOR YOUR HELP WITH THIS ISSUE.
Incident date: Nov 30, 2014
ON 11/30/2014, THE GLASS SUNROOF EXPLODED ON MY 2010 LINCOLN MKT WHILE DRIVING ON THE NY THRUWAY AT NIGHT, AT HIGHWAY SPEED, IN CLEAR WEATHER, ON STRAIGHT, DRY PAVEMENT -- VERY LOUD, STARTLING EXPLOSION. SUNROOF REMAINED IN PLACE. ABLE TO MAINTAIN CONTROL OF VEHICLE. NO INJURIES, BUT VERY FRIGHTENING EXPERIENCE. DID NOT DISCOVER EXTENT OF DAMAGE UNTIL NEXT MORNING, IN DAYLIGHT: GLASS HAD REMA... Read more
Incident date: Mar 15, 2017
TAKATRA RECALL: STILL WAITING ALMOST A YEAR FOR THE FIX TO THE AIR BAG. FORD/LINCOLN AT CORPORATE AND LOCAL DEALER LEVELS HAVE SAME STORY, NO FIX AVAILABLE AND NO TIME LINE FOR WHEN IT WILL BE AVAILABLE, THIS IS REALLY GETTING OLD, TIRED OF THE CONTINUING RUN AROUND. I HAVE BEEN IN CONTACT AT LEAST 5 TIMES OVER THE PAST YEAR. IN THE MEANTIME, I AM DRIVING A POTENTIALLY DANGEROUS VEHICLE AND NOT... Read more
Incident date: May 31, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MALOUF FORD-LINCOLN INC (2210 ROUTE ONE NORTH, NORTH BRUNSWICK TOWNSHIP, NJ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WE... Read more
Incident date: Jan 1, 2018
TL- CONTACT OWNS A 2007 LINCOLN MKX ----- RECALL BACK IN 2016 FOR PASSENGER SIDE AIRBAG -- PARTS NOT AVAILABLE UNTIL FEBRUARY 2018.... CONTACT STATED SHE RECEIVED LETTER FROM LINCOLN IN MAY OF 2016 AND RFECEIVED SECOND LETTER IN JULY OF 2017. CALLED LINCOLN DEALERSHIP WAS TOLD NOT TO USE PASSENGER SEAT UNTIL PARTS ARE AVAILABLE. MILEAGE ON VEHICLE IS 75000.. CONTACT CALLED LINCOLNS CUSTOMER RELAT... Read more
Incident date: Dec 28, 2017
"TAKATA RECALL" -- WE JUST GOT A LETTER FROM LINCOLN AND NOW WE CANNOT EVEN PUT A PASSENGER IN OUR RIGHT FRONT SEAT. WE CANNOT DRIVE OUR VEHICLE WITH TWO PEOPLE IN THE FRONT SEAT.. WHY THEY DO NOT OFFER US A LOANER VEHICLE I AM NOT SURE BUT RIGHT NOW THE VEHICLE DOES NOT MEET OUR NEEDS.
Incident date: Jun 1, 2015
TAKATA RECALL THIS IS A 2007, THE AIRBAGS HAVE NOT BEEN AVAILABLE.... I HAVE BEEN FRETTING OVER THIS SINCE FORD MAILED A RECALL PAPER AND SAID THEY WILL CALL WHEN THE PARTS BECOME AVAILABLE. I HAVE SEVERE ANXIETY AND OTHER MENTAL HEALTH ISSUES THAT STOP ME FROM DRIVING THIS VEHICLE. AS OF TODAY MY 2007 LINCOLN ONLY HAS 23,000 MILES ON IT DUE TO MY RELUCTANCE TO DRIVE AN UNSAFE VEHICLE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RONNIE THOMPSON FORD AT (866) 515-3673 (LOCATED AT 130 COOSAWATTEE DR, ELLIJAY, GA 30540... Read more
Incident date: Jul 15, 2016
TAKATA RECALL I WAS NOTIFIED OF THE RECALL IN JULY 2016 AND WENT TO DEALERSHIP TO HAVE AIR BAG REPLACED BUT WAS INFORMED THEY DID NOT HAVE THE PART AND I MUST WAIT FOR NOTIFICATION THAT PART IS AVAILABLE. I RECEIVED SECOND NOTICE IN DECEMBER 2017 TELLING ME PART WILL BE AVAILABLE IN SPRING OF 2018 AND NOT TO ALLOW ANYONE TO SIT IN PASSENGER SEAT. THIS IS TOTALLY UNACCEPTABLE. MY WIFE CANNOT SIT... Read more
Incident date: Mar 11, 2017
TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH 2017. CALLED THE DEALER WHO ADVISED NO PARTS WERE AVAILABLE. I FOLLOWED UP AGAIN IN OCTOBER OF 2017 AND WAS TOLD NO PARTS AVAILABLE. WHEN CAN I EXPECT TO HAVE THIS SAFETY ISSUE REMEDIED?
Incident date: Jun 1, 2016
REPAIR NOT YET AVAILABLE, UNABLE TO USE VEHICLE FOR PURPOSE.
Incident date: Jan 15, 2018
-TAKATA RECALL- I HAVE BEEN WAITING SINCE JUNE 2016 TO GET A POSSIBLY DEADLY AIRBAG REPLACED. NEITHER FORD OR LINCOLN CUSTOMER SERVICE CAN GIVE ME AN EXACT DATE THAT THE AIRBAG CAN BE REPLACED, THEY ARE ONLY SAYING POSSIBLY IN SPRING IN 2018. I DRIVE AROUND MY TWO YOUNG CHILDREN IN THIS VEHICLE ALMOST DAILY AND I AM WORRIED SICK OF BEING IN AN ACCIDENT. I HAVE ASKED SEVERAL DEALERS ABOUT LOANE... Read more
Incident date: Nov 15, 2017
THE FLOOR MATS WOULD GET STUCK ON GAS PEDAL IT HAPPENED WHEN DRIVING.
Incident date: Nov 15, 2017
THE FLOOR MATS WOULD GET STUCK ON GAS PEDAL IT HAPPENED WHEN DRIVING.
Incident date: Jan 4, 2018
"TAKATA RECALL" RECEIVED A LETTER FROM LINCOLN INFORMING ME THAT MY PASSENGER AIRBAG COULD CAUSE BODILY HARM IF I HAVE AN ACCIDENT AND I'M NOT ALLOWED TO LET ANYONE RIDE IN THE FRONT PASSENGER SEAT UNTIL IT HAS BEEN FIXED. THE FIRST LETTER WAS DATED IN JUNE 2016 SHOULD I BE COMPENSATED FOR NOT BEING ABLE TO USE MY CAR WITH PASSENGERS RIDING IN THE FRONT SEAT.
Incident date: Jul 3, 2017
THE DEALERSHIP CANNOT FIX THIS RECALL BECAUSE THEY SAID THEY HAVE NO PARTS TO FIX IT THIS IS A UNSAFE MATTER
Incident date: Jan 11, 2016
TAKATA RECALL: MY COMPLAINT IS THAT TAKATA AND FORD/LINCOLN ARE NOT TAKING THE RECALL SERIOUSLY. THIS RECALL IS ALMOST 3 YEARS OLD AND I HAVE RECEIVED 2 OR 3 NOTICES THAT BASICALLY SAY "WE'RE WORKING ON IT" OR NOTICES THAT TALK ABOUT THE BANKRUPTCY FILING OF TAKATA. WHY ARE TAKATA AND FORD/LINCOLN NOT BEING HELD RESPONSIBLE FOR THIS SLOW PROCESS? SIGNIFICANT SAFETY ISSUES WITH A NON-URGENT RES... Read more
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED SEVERAL ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOORE FORD (1201 S MAIN ST, HARTFORD, KY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILLY HOWELL FORD LINCOLN AT (770) 887-2311 (1805 ATLANTA HWY, CUMMING, GA 30040) WHERE IT... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN JUNE OF 2016. THE DEALER (LITHIA FORD LINCOLN OF FRESNO, 195 E AUTO CENTER DR, FRESNO, CA 93710) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED... Read more
Incident date: Jan 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD LINCOLN (2120 US-45, COLUMBUS, MS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR TH... Read more
Incident date: Jul 1, 2016
TAKATA RECALL I HAVE BEEN ADVISED THAT I CANNOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT OR THEY COULD BE INJURED OR KILLED.
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SANDY SANSING FORD LINCOLN, 27180 US-98, DAPHNE, AL 36526, (251) 626-7777) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. ... Read more
Incident date: Jul 12, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (OROVILLE FORD, 1350 ORO DAM BLVD E, OROVILLE, CA 95965 (530)... Read more
Incident date: Jan 2, 2018
TAKATA RECALL. I WAS NOTIFIED IN JUNE OF 2016 THIS VEHICLE HAS AN ISSUE. NOW I AM TOLD NO FIX YET AND DON'T RIDE IN THE FRONT SEAT. THIS IS UNACCEPTABLE. WHAT ARE YOU DOING ABOUT THIS?
Incident date: Dec 16, 2017
I WAS DRIVING ON THE ROAD ALL THE SUDDEN I HEARD A KNOCK IN THE VEHICLE AND BURNING SMELL WITHOUT ANY WARNING THE CAR HAS STOPPED IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET IT TO A SAFE PLACE. I HAVE IT TOWED TO THE DEALER THE ENTIRE ENGINE HAS TO BE REPLACED BECAUSE THE COOLANT WAS GOING TO THE ENGINE WHICH WILL COST NEARLY $10,000.00. I STILL OWE OVER $18,000.00 AND ONLY HAVE THE CAR FOR A 1 ... Read more
Fire
Incident date: Jan 9, 2018
HAVE NOT RECEIVED NOTICE FROM MANUFACTURER YET TO REPLACE DEFECTIVE AIRBAGS
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION DECEMBER OF 2016. HOWEVER, THE CONTACT SPOKE TO AN UNKNOWN DEALER SEVERAL TIMES REQUESTING INFORMATION ON THE PARTS AVAILABILITY, THE UNKNOWN DEALER ALSO ADVISED THE CONTACT THAT THEY DID NOT HAVE ANY MORE INFORMAT... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ASTRO LINCOLN, 6350 PENSACOLA BLVD, PENSACOLA, FL 32505) AND WAS INFORMED THAT THE REME... Read more
Incident date: Jan 6, 2018
1-CAR STALLED AND DIED TURNING FROM PARKING LOT ONTO STREET. BARELY AVOIDING COLLISION. 1/6/2018. DEFECT IN FUEL DELIVERY. STILL IN SHOP. 2- ODD NOISE AND SMELL WHILE BACKING UP DUE TO CRACKS IN BRAKE PAD . 1/17/17 REPLACED 01/17/17 ( HAVE REPAIR INVOICE, NOT SURE HOW TO UPLOAD)
Incident date: Jan 6, 2018
1-CAR STALLED AND DIED TURNING FROM PARKING LOT ONTO STREET. BARELY AVOIDING COLLISION. 1/6/2018. DEFECT IN FUEL DELIVERY. STILL IN SHOP. 2- ODD NOISE AND SMELL WHILE BACKING UP DUE TO CRACKS IN BRAKE PAD . 1/17/17 REPLACED 01/17/17 ( HAVE REPAIR INVOICE, NOT SURE HOW TO UPLOAD)
LINCOLN
MKZ HYBRID
(2012) - ELECTRONIC STABILITY CONTROL (ESC)
Jan 9, 2018
Incident date: Jan 6, 2018
THE ELECTRIC ASSIST POWER STEERING HAS FAILED
Incident date: Jan 8, 2018
RECALL# 16V248000 POWERTRAIN AUTOMATIC TRANSMISSION. MY 2012 LINCOLN NAVIGATOR WAS TAKEN TO CHAMPION FORD IN KATY, TX FOR SERVICE DUE TO INTERMITTENT TRANSMISSION ISSUE WHERE WE EXPERIENCED A DOWNSHIFT AT SPEED, SPEEDOMETER FAILURE, ODOMETER AND MPG ERROR AND TIRE PRESSURE WARNING. THE SYMPTOMS CORRECT UPON RESTART. THE DEALER ADVISED THAT THE PROBLEM WAS DUE TO OUTPUT SHAFT SPEED SENSOR FAILUR... Read more
Incident date: Jun 15, 2016
CAR PURCHASED 6/2016 FROM ALEX KARRAS L/M IN BRADENTON, FL. PASSENGER AIRBAG WAS ON RECALL. DEALER SAID WOULD REPAIR AS SOON AS GOT PARTS. I'VE CALLED EVERY 3 MONTHS AND GET SAME STORY. NO PARTS AVAILABLE. TODAY TAKATA ANNOUNCES MORE RECALLS. I DON'T KNOW WHY DEALER WILL NOT PROCESS THIS RECALL. PARTS SHOULD BE AVAILABLE SINCE IT HAS BEEN 19 MONTHS SINCE I BOUGHT THE CAR.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN T... Read more
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CREST LINCOLN (36200 VAN DYKE, STERLING HEIGHTS, MI 48312, (866) 418-6513) AND WAS INFORMED THAT ... Read more
Incident date: Oct 25, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE THE VEHICLE WAS STOPPED, IT ACCELERATED AND THE BRAKES DID NOT WORK. THE CONTACT SWITCHED THE GEAR TO NEUTRAL AND SLOWED THE VEHICLE DOWN. THE CONTACT CALLED MURPHY FORD AT (610) 494-8800 (3310 TOWNSHIP LINE RD, CHESTER, PA 19013) AND THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST. THE TEST WAS NOT PERFORMED AND THE FAILURE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Dec 30, 2017
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STATIONARY, STRONG FUMES ENTERED INTO THE CABIN OF THE VEHICLE. IN ADDITION, FUEL LEAKED ONTO THE GROUND WHEN THE FUEL TANK WAS BEING FILLED. SANDERSON FORD IN GLENDALE, ARIZONA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PLASTIC PIECE THAT THE FILLER HOSE WAS CONNECTED TO HAD FRACTURED. THE MANUFACTURER WAS MADE AWARE OF T... Read more
LINCOLN
MKZ HYBRID
(2013) - STRUCTURE:BODY
Jan 7, 2018
Incident date: Nov 12, 2017
THE PANORAMIC SUNROOF IS DELAMINATING. AND AREA ALONG THE LEFT EDGE OF THE SUNROOF, ON THE DRIVERS SIDE OF THE CAR JUST ABOVE THE DRIVERS HEAD, IS BEGINNING TO DELAMINATE ON THE INTERIOR SURFACE. THERE APPEARS TO BE A THICK FILM OF SOME SORT THAT IS BUBBLING FROM THE EDGE TOWARD THE CENTER OF THE ROOF GLASS. THE CAR GARAGED INDOORS DAY AND NIGHT.
LINCOLN
MKZ HYBRID
(2013) - UNKNOWN OR OTHER
Jan 7, 2018
Incident date: Nov 12, 2017
THE PANORAMIC SUNROOF IS DELAMINATING. AND AREA ALONG THE LEFT EDGE OF THE SUNROOF, ON THE DRIVERS SIDE OF THE CAR JUST ABOVE THE DRIVERS HEAD, IS BEGINNING TO DELAMINATE ON THE INTERIOR SURFACE. THERE APPEARS TO BE A THICK FILM OF SOME SORT THAT IS BUBBLING FROM THE EDGE TOWARD THE CENTER OF THE ROOF GLASS. THE CAR GARAGED INDOORS DAY AND NIGHT.