Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Nov 9, 2017
PARTS ARE NOT AVAILABLE TO REPLACE DEFECTIVE AIR BAGS.
Incident date: Jul 1, 2016
TAKATA RECALL. I GOT A NOTICE THAT MY 2010 LINCOLN MKX HAS TAKATA AIR BAGS INSTALLED AND IN CASE OF AN ACCIDENT MAY KILL THE PERSONS IN THE CAR..
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DOUG GRAY FORD INC AT (580) 928-3369 (800 N E HWY 66, SAYRE, OK 73662) WHERE IT WAS CONFIRMED THA... Read more
Incident date: Nov 8, 2017
TAKATA RECALL: REPLACEMENT PARTS UNAVAILABLE AFTER MORE THAN 16 MONTHS AFTER RECALL.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS... Read more
Incident date: Nov 9, 2017
I RECEIVED A RECALL LETTER IN JULY 2016, CALLED THE DEALER, AIRBAGS UNAVAILABLE. CALLED THE DEALER AGAIN DECEMBER 2016, SAME RESULT. RECEIVED A POSTCARD NOVEMBER, 2017. CONTACTED THE DEALER AGAIN, " I WAS TOLD TO WAIT UNTIL I RECEIVED ANOTHER LETTER FROM FORD MOTOR COMPANY IN A BROWN ENVELOPE!!! I NEED ACTION, NOW! THIS IS MY ONLY FORM OF TRANSPORTATION,
Incident date: Nov 7, 2017
TAKATA RECALL WE NEED THIS ISSUE FIXED. AIRBAGS ARE SO IMPORTANT AND SMALL CHILDREN ARE TRANSPORTED IN THIS CAR.
Incident date: Jun 1, 2016
TAKATA RECALL STILL WAITING FOR REPLACEMENT
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SLOAN FORD LINCOLN MERCURY/LINCOLN MOTOR COMPANY, 115 S JAMES CAMPBELL BLVD, COLUMBIA, ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TUTTLE-CLICK FORD LINCOLN AT (949) 472-5200 (43 AUTO CENTER DR, IRVINE, CA 92618) WHERE ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MALOUF LINCOLN (2210 ROUTE ONE NORTH, NORTH BRUNSWICK TOWNSHIP, NJ) WAS CONTACTED AND CONFIRMED THAT THE PA... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT HEARD A NOISE COMING FROM THE STEERING WHEEL AREA AND THE AIR BAG INDICATOR ILLUMINATED MONTHS AGO. THE FAILURE CONTINUED WHILE WAITING TO RECEIVE THE REMEDY AND PARTS FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (STATE COLLEGE FORD-LINCOLN, 3140 W COLLEGE AVE, STATE COLLEGE, PA 16801, (814) 23... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - DEALERS UNABLE TO OBTAIN PARTS SINCE JUNE 2016
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (TUTTLE-CLICK FORD LINCOLN, 43 AUTO CENTER DR, IRVINE, CA 92618, (949) 472-5200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILA... Read more
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (TUTTLE-CLICK FORD LINCOLN, 43 AUTO CENTER DR, IRVINE, CA 92618, (949) 472-5200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILA... Read more
Incident date: Jun 30, 2016
I RECEIVED A RECALL FOR AIR BAG REPAIR IN JUNE 2016 I CARRIED THE NOTICE TO THE FORD DEALERSHIP MANY TIMES SINCE THEN AND EVERYTIME I'M INFORMED THAT THEY HAVEN'T RECEIVED ANY PARTS FOR THE FIX. I HAVE NOW RECEIVED A NOTICE GIVING ME A DEADLINE OF 12/27/2017 TO GET THIS DONE OR TAKATA WILL NOT BE HELD RESPONSIBLE. SO I CARRIED THE LETTER AND THE CAR TO THE DEALERSHIP AND THEY TOLD ME THE SAME AS... Read more
Incident date: May 1, 2016
TAKATA RECALL. PADDED DASHBOARD CONTAINING AIR BAG FAILED BY SPLITTING APART.
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Nov 8, 2017
Incident date: Sep 11, 2017
TAKATA RECALL. WHEN CONTACTED AFTER 6 MONTHS OF WAITING, FORD DEALER SAID TAKATA HAD DECLARED BANKRUPTCY AND THEY WEREN'T FIXING THEM UNTIL THAT WAS FINISHED.
Incident date: Nov 7, 2017
THERE IS NO FIX , THIS IS OF HIGH IMPORTANCE
Incident date: Nov 7, 2017
TAKATA RECALL. I HAVEN'T HAD A PROBLEM YET BUT I AM CONCERNED AS TAKATA HAS FILED BANKRUPTCY--WILL MY AIRBAGS GET FIXED BEFORE I NEED THEM?
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, (650) 763-2400) WHERE IT WAS CONF... Read more
Incident date: Nov 7, 2017
TAKATA RECALL I HAVE CALLED EVERY AVAILABLE DEALER LISTED ON THE WWW.AIRBAGRECALL.COM WEBSITE AND NONE OF THEM HAVE THE PARTS. I AM CONCERNED ABOUT ARE SAFETY. HOW DO WE GET THIS RESOLVED
Incident date: Nov 7, 2017
I HAVE BEEN TO FORD DEALER MORE THAN ONCE ABOUT THIS RECALL WITH NO RESULTS.THEY TELL ME THEY DO NOT KNOW WHEN PARTS WILL BE AVAILABLE AND THIS IS MY ONLY VEHICLE!
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY FORD (1155 AUTO MALL DR, LANCASTER, CA 93534, (888) 483-0454) WAS CONTACTED AND V... Read more
Incident date: Jun 1, 2017
TAKATA RECALL - I WAS NOTIFIED IN JUNE 2016 THAT THE AIRBAGS HAVE BEEN RECALLED , AND CAN CAUSE SERIOUS INJURY AND EVEN DEATH. IT'S NOW 16 MONTHS LATER AND THE DEALER SAYS THEY STILL DON'T HAVE THE REPLACEMENT PARTS. HOW CAN I FACILITATE THIS REPAIR?
Incident date: Jun 1, 2016
TAKATA RECALL. FORD HAS NOT INFORMED US WHEN THEY ARE GOING TO REPLACE PASSENGER FRONT AIR BAG AND RECALL DATED IN JUNE 2016.
Incident date: Nov 3, 2017
TAKATA RECALL......I CALLED AUTONATION FORD WOLFCHASE, (901) 209-1257 AND THEY TOLD ME THEY DON'T HAVE THE AIR BAG AND CANNNOT GET ANY.
Incident date: Nov 6, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVERGATE LINCOLN IN GOODLETTSVILLE, TENNESSEE (CURRENTLY OUT OF BUSINESS) WAS MADE AWARE OF THE RECALL AND STATED THAT THE ... Read more
Incident date: Nov 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE SEVERAL MONTHS AGO. THE DEALER (DWAYNE LANE'S SKAGIT FORD, 680 AUTO BLVD, BURLINGTON, WA 98233 (360) 842-0347) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Jul 6, 2016
TAKATA RECALL . WE HAVE BEEN BACK TO DEAL SHULT FORD PITTSBURGH,PA. THEY HAVE TOLD US FOR OVERA YEAR THEY HAVE NO PARTS. BUT SALE MGR EXPLAIN THEY DID GET PART FOR THIER INVENTORY SO THEY COULD SELL THESE CARS.NEED HELP TO EXPIDETE
Incident date: Nov 6, 2017
TAKATA RECALL I HAVEN'T RECEIVED A RECALL NOTICE
Incident date: Jun 1, 2016
TAKATA RECALL - JUNE 2016 NOTIFICATION BY LETTER. EVERY DEALER I TAKE IT TO SAYS THERE ARE NO PARTS AVAILABLE TO FIX IT. I JUST RECEIVED A LETTER IN THE MAIL FROM TK HOLDINGS INDICATING THEY FILED FOR CHAPTER 11 STATUS. I AM VERY WORRIED I AM NEVER GOING TO GET THIS FIXED AND MY FAMILY RIDES IN THE VEHICLE TOGETHER.
Incident date: Nov 6, 2017
"TAKATA RECALL"; ANY PASSENGERS OF THE THE VEHICLE ARE AT RISK.
Incident date: Jul 5, 2016
TAKATA RECALL. SINCE NOTIFIED IN JULY OF 2016, WE HAVE NOT BEEN ABLE TO GET THE AIRBAG REPLACED BEING THERE ARE NO PARTS AVAILABLE AT THE DEALERS.
Incident date: Nov 1, 2017
TAKATA RECALL, NO MANUFACTURE REPAIR MADE. MANUFACTURER RECALL #16S26 NHTSA RECALL #16V384
Incident date: Jun 1, 2016
TAKATA RECALL - I HAVE 2 LINCOLN MKX VEHICLES, A 2010 AND A 2008. THE LINCOLN DEALERSHIP THAT I HAVE CALLED FOR ONE HAS BEEN WAITING ON PARTS, APPARENTLY SINCE THE RECALL IN 6/2016. I HAVE CALLED THE COMPANIES LISTED ON THE AIRBAGRECALL.COM WEBSITE AND NONE OF THEM IN MY TOWN DO THE AIRBAG RECALL REPLACEMENT. THIS RECALL SEEMS TO INVOLVE A VERY DANGEROUS AND LIFE THREATENING SITUATION AND I WOU... Read more
Incident date: Nov 6, 2017
NOTHING HAPPENED EXCEPT WE HAVE A RECALL ON THE AIRBAG.WE GOT THE LETTER IN MARCH 0F 2017. WHEN WE CALLED THE DEALER TODAY ON 11-6-17 THEY STATED WE HAD TO WAIT FOR THE 2ND LETTER SAYING PARTS ARE AVAILABLE. SO WHERE IS OUR 2ND LETTER SO WE CAN GET THIS FIXED. I FEEL WE SHOULD HAVE RECEIVED THIS BY NOW.
Incident date: Jul 1, 2016
TAKATA RECALL - SINCE JUNE 1, 2016. NHTSA RECALL NUMBER 16V384. MANUFACTURER RECALL NUMBER 16S26. SPOKE TO MY LOCAL LINCOLN DEALER IN DELRAY, FL TODAY AND WAS TOLD PART IS NOT AVAILABLE. IT'S BEEN 17 MONTHS SINCE THE RECALL, WHEN WILL THIS PART BE AVAILABLE?
Incident date: Jun 10, 2016
TAKATA RECALL IN JUNE OF 2016. I CAN'T GIVE, SELL OR TRADE MY CAR. THIS HAD BEEN WAY OVER A YEAR. HELP
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 6, 2017
Incident date: Feb 1, 2017
"TAKATA RECALL" NOTIFIED OF RECALL MANY MONTHS AGO BUT EVERY TIME I CALL DEALER THEY SAY THEY DON'T HAVE REPLACEMENTS. DEALER IS ISLAND LINCOLN MERCURY ON MERRITT ISLAND, FL NOTE: DATE BELOW IS JUST A GUESS. I CAN NOT FIND NOTIFICATION
Incident date: Jul 1, 2016
TAKATA RECALL- LETTER DATED JULY 2016 FROM THE LINCOLN MOTOR COMPANY BUT I AM STILL WAITING FOR RECALL REPLACEMENT. WHEN I CHECK FORD SERVICE IT STATES THAT REMEDY NOT YET AVAILABLE. I FEEL I HAVE BEEN VERY PATIENT.
Incident date: Jun 1, 2016
TAKATA RECALL, THE RECALL FOR MY VEHICLE WAS ANNOUNCED ON JUNE 1, 2016. I VISITED MY DEALER LAST WEEK AND THE SERVICE MANAGER TOLD ME THE PARTS ARE STILL NOT AVAILABLE. IT'S BEEN OVER A YEAR, THIS IS UNACCEPTABLE I NEED YOUR HELP. MY DEALER IS BILLY HOWELL FORD 1805 ATLANTA HIGHWAY CUMMING, GA 30040 I'M AFRAID IF I HAVE AN ACCIDENT THE PASSENGER COULD GET INJURED OR KILLED. [XXX] ... Read more
Incident date: Nov 5, 2017
IN JULY 2016, I RECEIVED A LETTER STATING THAT THIS IS A SAFETY RECALL AND THAT DEPLOYMENT OF THE AIRBAG COULD RESULT IN SERIOUS INJURY OR DEATH. THE LETTER ALSO STATED THAT I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. I WAS TOLD BY FORD MOTOR COMPANY NEARLY ONE MONTH AGO THAT WERE STILL NO PARTS AVAILABLE. GIVEN THE POSSIBILITY OF INJURY OR DEATH, I WOULD RATHER NOT HAVE THE AIRBAG CO... Read more
Incident date: Aug 1, 2017
TAKATA RECALL: SEVERAL DEALERSHIPS HAVE DENIED FIXING THE AIRBAGS BASED ON THE RECALLS I HAVE RECEIVED. THEY INFORMED ME THAT UNTIL I RECEIVE A LETTER STATING THIS RECALL NEEDS TO BE FIXED FROM NHTSA THEY WILL NOT FIX IT OR I WILL BE RESPONSIBLE FOR THE PAYMENT.
Incident date: Nov 2, 2017
PANORAMIC GLASS ROOF SUDDENLY BROKE OFF WHEN DRIVING. NO CARS AHEAD OF ME, GLASS JUST EXPLODED LIKE MY CAR WAS GETTING SHOT. A LOUD BOOMM, WHEN STOPPED THE CAR TO LOOK AT IT, THE SIDES OF FRONT PANORAMIC GLASS ROOF WAS BROKEN ON THE BOTH SIDE AND ALL CRACKED IN BETWEEN. NOW, ONE DAY AFTER, ROOF HAS A BIG WHOLE IN THE MIDDLE. AFTER A RESEARCH ONLINE, THERE ARE MANY CASES LIKE MINE THAT HAVE HAPPENE... Read more
Incident date: Oct 25, 2016
TAKATA RECALL: WE PURCHASED OUR 2008 LINCOLN MKZ IN OCTOBER, 2016. WE WERE GIVEN NOTICE OF THE RECALL AT THAT TIME AND PROMPTLY WENT TO OUR LOCAL LINCOLN DEALER TO REGISTER OUR VEHICLE. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PARTS CAME IN BUT WE NEVER HEARD FROM THEM. WE CALLED NUMEROUS TIMES AND WERE ALWAYS GIVEN THE SAME RESPONSE. IT HAS BEEN OVER A YEAR AND NOTHING HAS BEEN DONE.
Incident date: Jun 1, 2016
TAKATA RECALL I HAVE HAD THE RECALL NOTICE SINCE JUNE 2016 AND FORD OF FAIRFIELD SAID THEY HAVE NO IDEA IF IT WILL EVER GET FIXED MY AIRBAGS. NOT GOOD! 3050 AUTO MALL CT FAIRFIELD, CA 94534 - 707-716-2153 - FRUSTRATED TO SAY THE LEAST