Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 8, 2017
TAKATA RECALL - I HAVE BEEN NOTIFIED OF THE RECALL BY LINCOLN MOTOR COMPANY VIA MAILED LETTER MARCH 2017. I HAVE NOT RECEIVED ANY REMEDIATION STEPS TO CORRECT THIS DEFECT. I FEEL, WITH IT APPROACHING 1 YEAR SINCE THE NOTIFICATION, STEPS TO CORRECT THIS ISSUE HAVE NOT BEEN SATISFIED. THE PROBLEM IS DEEMED A SAFETY ISSUE AND COULD RESULT IN SEVER BODILY INJURY OR DEATH. PLEASE ADVISE OF ANY ACTI... Read more
Incident date: Jul 1, 2016
LETTER FROM CONGRESSMAN WITTMAN ON BEHALF OF CONSTITUENT RE 2008 LINCOLN MKX SAFETY RECALL PASSENGER SIDE AIRBAG. *LD THE CONSUMER REQUESTED TO BE PROVIDED A RENTAL VEHICLE UNTIL THE RECALL COULD BE COMPLETED. *JS
Incident date: Feb 2, 2018
WHEN DRIVING THE BRAKES STARTED GETTING SOFTER AS YOU PRESSED THE BREAK PEDAL BUT THE CAR WOULD STOP AT FIRST. THEN A WEEK LATER THE RIGHT FRONT BREAK WOULD ACTIVATE THE ABS AND PULL TO THE RIGHT EVERY TIME YOU STOP. THREE MECHANICS LOOKED AT IT FOR 45 MINUTES. BREAKS , ROTORS, MASTER CYLINDER, ALL WERE FINE. NO FLUID LOSS, ABS LIGHT, OR CODES. HAD TO REPLACE THE HYDRAULIC CONTROL UNIT AS SOME VAL... Read more
Incident date: Feb 6, 2018
TAKATA RECALL - I HAVE NOT HAD AN INCIDENT YET. THE TIME PERIOD TO FIX TO THIS RECALL IS UNACCEPTABLE. *JS
Incident date: Jan 27, 2018
13S08 CAMPAIGN FOR LOWER/UPPER STEERING SHAFT REPLACEMENT COVERS 2005-2011 CROWN VICTORIA/GRAND MARQUIS/TOWN CAR, BUT NOT THE 2003-2004, WHICH HAVE THE SAME PARTS. MY 2003 LINCOLN TOWN CAR IS HAVING THE ISSUE ADDRESSED BY 13S08, BUT IS NOT COVERED BY THE CAMPAIGN.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (AL PACKER FORD LINCOLN, 1530 N MILITARY TRL, WEST PALM BEACH, FL 33409) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WA... Read more
Incident date: Feb 4, 2018
CAR LOST ALL POWER ON THE EXPRESS WAY. PULL OVER TO THE SIDE, AFTER A WHILE GOT ENGINE GOING AGAIN AND CHECK ENGINE LIGHT CAME ON. CHECKED IT AT THE MECHANIC SHOP THE NEXT DAY AND ELECTRONIC THROTTLE BODY, SHOWED A MALFUNCTION OF A THROTTLE VALVE. WE WERE IN A VERY A DANGEROUS CIRCUMSTANCE. DANGEROUS POSITION WHEN THE CAR LOST POWER ON THE EXPRESS WAY.
Incident date: Feb 4, 2018
CAR LOST ALL POWER ON THE EXPRESS WAY. PULL OVER TO THE SIDE, AFTER A WHILE GOT ENGINE GOING AGAIN AND CHECK ENGINE LIGHT CAME ON. CHECKED IT AT THE MECHANIC SHOP THE NEXT DAY AND ELECTRONIC THROTTLE BODY, SHOWED A MALFUNCTION OF A THROTTLE VALVE. WE WERE IN A VERY A DANGEROUS CIRCUMSTANCE. DANGEROUS POSITION WHEN THE CAR LOST POWER ON THE EXPRESS WAY.
Incident date: Feb 1, 2018
DRIVERS DOOR DOESN'T ALWAYS CLOSE PROPERLY.. IT LOOKS LIKE IT IS MISALIGNED SOMETIMES. I AM AFRAID THAT THE DOOR IS GOING TO OPEN WHILE DRIVING
Incident date: Feb 3, 2018
THIS CAR BECOMES UNCONTROLLABLE ON A SNOW ROAD. IT CAN'T MAKE A TURN WHEN YOU NEED IT. IT GOES VERY UNSTABLE ON A STRAIGHT ROAD. I WASN'T ABLE TO STOP ON A RED LIGHT , AND I WASN'T ABLE TO MAKE A LEFT TURN, TWICE ON ONE 12 MILES TRIP. FIRST I DROVE WITH LITTLE SPEED NO MORE THAN 25 MILES AN HOUR, AFTER, ON SECOND INTERSECTION I STAYED ON A RED LIGHT AND STARTED MY TURNING FROM 0 SPEED.
Crash
Incident date: Jan 26, 2018
TAKATA RECALL RECEIVED RECALL NOTICE IN JULY 2006. IT'S NOW FEB 2018. RECENT LETTER FROM LINCOLN INSTRUCTES ME NOT TO USE PASSENGER SEAT. PROBLEM GOING ON 2 YEARS AS OF JULY 2018. WHAT GIVES? NOW I CAN'T USE PASSENGER SEAT PER LINCOLN. THIS IS RIDICULOUS.
LINCOLN
MKZ HYBRID
(2012) - ELECTRICAL SYSTEM
Feb 3, 2018
Incident date: Feb 1, 2018
DRIVING ON THE HIGHWAY AT APPROX 65 MPH, A MESSAGE APPEARED TO PULL OVER. AT THE SAME TIME, THE CAR LOST ALL POWER. THE GAS PETAL NO LONGER WORKED. THIS HAS HAPPENED TWICE. THE CAR HAS RIGHT AT 60K MILES.
LINCOLN
MKZ HYBRID
(2012) - ENGINE
Feb 3, 2018
Incident date: Feb 1, 2018
DRIVING ON THE HIGHWAY AT APPROX 65 MPH, A MESSAGE APPEARED TO PULL OVER. AT THE SAME TIME, THE CAR LOST ALL POWER. THE GAS PETAL NO LONGER WORKED. THIS HAS HAPPENED TWICE. THE CAR HAS RIGHT AT 60K MILES.
LINCOLN
MKZ HYBRID
(2012) - FUEL/PROPULSION SYSTEM
Feb 3, 2018
Incident date: Feb 1, 2018
DRIVING ON THE HIGHWAY AT APPROX 65 MPH, A MESSAGE APPEARED TO PULL OVER. AT THE SAME TIME, THE CAR LOST ALL POWER. THE GAS PETAL NO LONGER WORKED. THIS HAS HAPPENED TWICE. THE CAR HAS RIGHT AT 60K MILES.
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (WALLACE LINCOLN, 5555 US 1, FORT PIERCE, FL 34902) AND WAS INFORMED THAT THE PARTS WERE... Read more
Incident date: Jan 31, 2018
TSB: 16V621000 THIS HAPPENED TO MY CAR, I REPLACED THE FUEL PUMP CONTROL MODULE, THERE IS A RECALL BUT ONLY FOR THE 3.5 LITER. I HAVE THE 3.7 LITER AWD. THE CONSUMER STATED HE PAID FOR THE VEHICLE TO BE REPAIRED AS THE VIN WAS NOT INCLUDED IN THE RECALL. *TR
Incident date: Jan 9, 2018
2007 LINCOLN MKX. CONSUMER WRITES REQUESTING TO HAVE THE AIRBAG IN THEIR VEHICLE DEACTIVATED. *LD *JS
Incident date: Jul 1, 2016
TAKATA RECALL I LIVE IN A HIGH HEAT AREA AND I HAVE BEEN WAITING 1 1/2 YEARS FOR REPLACEMENT.
Incident date: Jan 31, 2018
FOLLOW-UP TO NHTSA ID NUMBERS: 11047965 AND 11055106. ENGINE SHUTDOWN AT SPEED ON HIGHWAY WITHOUT WARNING. FIRST INCIDENT ON HIGHWAY AT SPEED IN CENTER OF 3 LANES. AFTER FIRST INCIDENT, FILED NHTSA COMPLAINT 11047965, TOOK CAR TO DEALER AND REPLACED FUEL PRESSURE SENSOR BASED ON FAULT CODE. ABOUT 2 WEEKS AND 400 MILES LATER, 2ND AND 3RD ENGINE SHUTDOWN INCIDENTS WITHIN 15 MINUTES AT SPEED ON IN... Read more
Incident date: Dec 1, 2017
2010 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO FRONT PASSENGER SEAT AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUT OF TIME COMPLETING THE RECALL REPAIR. DUE TO A BACK INJURY THE CONSUMER CANNOT SIT IN THE BACK AS DIRECTED BY THE RECALL. *JS
Incident date: Jan 31, 2018
DRIVER'S SIDE DOOR LOCK WILL NOT UNLOCK FROM INSIDE OF CAR. THIS IS A SAFETY FACTOR IN THE EVENT OF AN ACCIDENT. NOT ABLE TO OPEN DOOR FROM INSIDE - HAD TO ROLL WINDOW DOWN AND OPEN FROM HANDLE ON OUTSIDE OF CAR. VEHICLE WAS STATIONARY.
Incident date: Feb 1, 2018
WHILE DRIVING IN HEAVY TRAFFIC ON THE INTERSTATE ATTEMPTED TO CHANGE LANES AND ACCELERATE, CAR SUDDENLY LOST POWER AND THE "SEE MANUAL" LIGHT ILLUMINATED WITH TOOL - FORTUNATELY WAS ABLE TO COAST CAR OFF EXIT RAMP SAFELY AND PULL OVER, AT WHICH POINT THE ENGINE CHUGGED AND STALLED. FIRST RESTART "SEE MANUAL" LIGHT STILL ON, SPUTTERED AND STALLED. TURNED OFF VEHICLE. 2ND ATTEMPT SAME AS 1ST. 3RD C... Read more
Incident date: Feb 1, 2018
WHILE DRIVING IN HEAVY TRAFFIC ON THE INTERSTATE ATTEMPTED TO CHANGE LANES AND ACCELERATE, CAR SUDDENLY LOST POWER AND THE "SEE MANUAL" LIGHT ILLUMINATED WITH TOOL - FORTUNATELY WAS ABLE TO COAST CAR OFF EXIT RAMP SAFELY AND PULL OVER, AT WHICH POINT THE ENGINE CHUGGED AND STALLED. FIRST RESTART "SEE MANUAL" LIGHT STILL ON, SPUTTERED AND STALLED. TURNED OFF VEHICLE. 2ND ATTEMPT SAME AS 1ST. 3RD C... Read more
Incident date: Feb 1, 2018
WHILE DRIVING IN HEAVY TRAFFIC ON THE INTERSTATE ATTEMPTED TO CHANGE LANES AND ACCELERATE, CAR SUDDENLY LOST POWER AND THE "SEE MANUAL" LIGHT ILLUMINATED WITH TOOL - FORTUNATELY WAS ABLE TO COAST CAR OFF EXIT RAMP SAFELY AND PULL OVER, AT WHICH POINT THE ENGINE CHUGGED AND STALLED. FIRST RESTART "SEE MANUAL" LIGHT STILL ON, SPUTTERED AND STALLED. TURNED OFF VEHICLE. 2ND ATTEMPT SAME AS 1ST. 3RD C... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - IN JUNE 2016, I RECEIVED A NOTICE IN THE MAIL ABOUT THE FOLLOWING ISSUE WITH MY 2006 LINCOLN ZEPHYR: THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. I THEN RECEIVED ANOTHER NOTICE IN DECEMBER 2017 SAYING... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOON TOWNSHIP FORD (5304 UNIVERSITY BLVD, CORAOPOLIS, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Dec 30, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, A BURNING TAR ODOR WAS DETECTED COMING THROUGH THE VENTS AND SMOKE APPEARED. THE VEHICLE WAS TAKEN TO CHAMPION FORD LINCOLN MAZDA (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) WHERE IT WAS DIAGNOSED WITH A LEAK IN THE POWER TRANSFER UNIT, WHICH NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED... Read more
Fire
Incident date: Dec 30, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, A BURNING TAR ODOR WAS DETECTED COMING THROUGH THE VENTS AND SMOKE APPEARED. THE VEHICLE WAS TAKEN TO CHAMPION FORD LINCOLN MAZDA (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441) WHERE IT WAS DIAGNOSED WITH A LEAK IN THE POWER TRANSFER UNIT, WHICH NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED... Read more
Fire
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. POMPANO FORD LINCOLN IN POMPANO BEACH, FLORIDA 33064 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE... Read more
Incident date: Jan 20, 2018
AIR BAG LIGHT ON. DEALER COMPUTER INDICATES DRIVER SIDE SEAT BELT NEEDS REPLACING. PLEASE ADVISE.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARGATE LINCOLN AT 954-978-2277 AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE M... Read more
Incident date: Jan 28, 2018
CAR DOOR OPENED IN TRAFFIC WITH BABY IN CARSEAT, THREW THE CAR IN PARK. DOOR LATCH BROKE.
Incident date: Jan 26, 2018
I WAS GOING NORTH ON COLLIER AVENUE IN NAPLES, FLORIDA STOPPED AT THE INTERSECTION WITH DAVIS AVENUE AT 3 PM WITH MY FOOT ON THE BRAKE WHEN THERE WAS UNINTENDED ACCELERATION. I JAMMED DOWN HARD ON THE BRAKE AND SHIFTED INTO NEUTRAL. THE MOTOR REVED UP HARD FOR A SHORT TIME, THE LIGHT TURNED GREEN, THE CARS AHEAD PULLED FORWARD, I SHIFTED INTO DRIVE, TOOK MY FOOT OFF THE BRAKE, AND THE CAR AND ACCE... Read more
Incident date: Jan 26, 2018
RUNNING BOARD ON DRIVER SIDE DOES NOT RETRACT AFTER CLOSING THE DOORS. IT REMAINS DEPLOYED. HAVE TO USE MY FOOT TO ASSIST IT TO CLOSE.....OFTEN. TRIED USING WD-40 TO LUBRICATE THE HINGES BUT THIS ONLY SERVES AS A TEMPORARY FIX. ISSUES RETURNS SHORTLY THEREAFTER.
Incident date: Jan 26, 2018
HYDRAULIC STRUTS (LIFT SUPPORT) FOR BOTH FRONT HOOD AND POWER LIFTGATE COMPLETELY FAIL AND CANNOT STAY OPEN.
Incident date: Oct 15, 2017
A GAS TYPE ODOR ENTERS CABIN OF VEHICLE. I BELIEVE IT TO BE CARBON MONOXIDE. I OFTEN HAVE TO ROLL DOWN THE WINDOWS EVEN IN COLD WINTER WEATHER TO PREVENT CARBON MONOXIDE FROM OVERTAKING THE CABIN WHEN THE HEATING SYSTEM IS ON.
Incident date: Oct 15, 2017
A GAS TYPE ODOR ENTERS CABIN OF VEHICLE. I BELIEVE IT TO BE CARBON MONOXIDE. I OFTEN HAVE TO ROLL DOWN THE WINDOWS EVEN IN COLD WINTER WEATHER TO PREVENT CARBON MONOXIDE FROM OVERTAKING THE CABIN WHEN THE HEATING SYSTEM IS ON.
Incident date: Apr 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING 55 MPH, THE ENGINE OVERHEATED AND STALLED. ADDITIONALLY, THE CONTACT STATED THAT THE DRIVER'S DOOR HANDLE FRACTURED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED BY AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE ANTIFREEZE RESERVOIR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE F... Read more
Incident date: Apr 15, 2013
TL* THE CONTACT OWNS A 2001 LINCOLN LS. WHILE DRIVING 55 MPH, THE ENGINE OVERHEATED AND STALLED. ADDITIONALLY, THE CONTACT STATED THAT THE DRIVER'S DOOR HANDLE FRACTURED. THE VEHICLE WAS TAKEN TO BE DIAGNOSED BY AN INDEPENDENT MECHANIC. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED THAT THE ANTIFREEZE RESERVOIR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE F... Read more
Incident date: Jan 24, 2018
SIDE AIRBAG. VEHICLE HAS 113,000 MILES. VEHICLE STARTS TO JERK WHEN PUT INTO LOW GEAR AND HAS DONE THAT MORE THEN ONCE WHILE CONTACT WAS DRIVING VEHICLE IN LOWER GEAR. CONTACT CALLED LINCOLN AND LINCOLN STATED NO RECALL ON VEHICLE. 1RECALLS ASSOCIATED WITH THIS VIN JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILA... Read more
Incident date: Jun 15, 2015
SAFETY FEATURES FOR KEYLESS IGNITION EXIT FROM CAR FAILURE. NO AUDIBLE & NO ENGINE SHUT OFF 2 DEATHS
1 injured
2 deaths
Incident date: Jun 15, 2015
SAFETY FEATURES FOR KEYLESS IGNITION EXIT FROM CAR FAILURE. NO AUDIBLE & NO ENGINE SHUT OFF 2 DEATHS
1 injured
2 deaths
Incident date: Oct 18, 2017
SUNROOF EXPLODED WHILE DRIVING ON EXPRESSWAY. IT WAS MID AFTERNOON AND TEMPERATURE WAS ABOUT 72 DEGREES. VEHICLE IS HOUSED IN A GARAGE MOST OF THE TIME. LUCKILY SUN SHADE WAS CLOSED. INSURANCE COVERED COST WHICH WAS $1,700.
Incident date: Jul 1, 2016
"TAKATA RECALL" - SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384 FIRST NOTICE LETTER DATED JULY, 2016 - SECOND NOTICE LETTER DATED DECEMBER, 2017 HOW LONG BEFORE THIS HAZARD AIRBAG IS REPLACED? WAITING OVER A YEAR FOR A REPLACEMENT OF THIS DANGEROUS AIRBAG IS UNACCEPTABLE. THE POTENTIAL OF RISK OF DEATH/INJURY IS UNACCEPTABLE. I CALLED FORD AND WAS TOLD BY THE CUSTOMER SERVICE REP. THAT SHE ... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION LINCOLN IN CLEARWATER, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUF... Read more
Incident date: Jan 23, 2018
THE TELESCOPING FEATURE OF THE STEERING WHEEL HAS A GEAR INSIDE OF THE STEERING COLUMN THAT IS KNOWN TO FAIL IN THIS PARTICULAR VEHICLE, WHICH COULD CAUSE SAFETY CONCERNS IF THE STEERING WHEELS NEEDS TO BE RAISED IN THE EVENT OF A COLLISION. THE FAILURE OF THE TELESCOPING GEAR PREVENTS THE STEERING WHEEL TO BE MOVED UP OR DOWN.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (VILLAGE FORD, 11660 US-441, BELLEVIEW, FL 34420) WAS CONTACTED AND CONFIRMED THAT THE PARTS WER... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LINCOLN OF OCALA, 2816 N PINE AVE, OCALA, FL 34475) WAS CONTACTED AND CONFIRMED THAT THE PARTS ... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWE FORD SALES COMPANY (1041 SOUTH STATE STREET, GENESEO, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SENTRY LINCOLN, 4080 MYSTIC VALLEY PKWY, MEDFORD, MA 02155) WAS CONTACTED AND CONFIRMED THAT TH... Read more