Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BLOOMINGTON LINCOLN,... Read more
Incident date: Jan 10, 2017
I WAS NOTIFIED IN JANUARY OF 2017 OF A DEFECTIVE AIRBAG. SPECIFICALLY THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. I WAS TOLD VIA MAILING THAT ONCE A REMEDY IS SET IN PLACE INSTRUCTIONS ON WHERE IT IS NOW ALMOST 11 MONTHS LATER AND YET THE MANUFACTURES ARE STILL SAYING NO REMEDY IS YET AVAILA... Read more
Incident date: Nov 14, 2017
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST POINT LINCOLN OF HOUSTON, TEXAS (11666 KATY FREEWAY, 77043) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICE FORD-LINCOLN AT (574) 267-8151 (436 W 250 N, WARSAW, IN 46582) WHERE IT WAS CONFIRMED THAT T... Read more
Incident date: Nov 27, 2017
TAKATA RECALL. RECEIVED A RECALL NOTICE JULY 2016. CONTACTED DEALER ON THREE SEPARATE OCCASIONS TO REMEDY THE SITUATION TO NO AVAIL. ON MY THIRD CALL I WAS TOLD THE MANUFACTURER WAS GOING OUT OF BUSINESS AND THERE WAS NOTHING THEY COULD DO UNTIL SUCH TIME FORD MOTOR CO. COMES UP WITH A SOLUTION.
Incident date: Nov 1, 2016
HAVE AIR BAG RECALL STILL NOT FIXED BEEN OVER 1 YEAR DEALER KEEPS TELLING ME THEY ARE WAITING PARTS.
Incident date: Nov 27, 2017
LOSS OF AM RECEPTION. OUR LOCAL FORD / LINCOLN DEALERSHIP TELLS ME THAT THERE IS A TSB ON MY VEHICLE. TSB 03-23-07 PUBLISHED NOVEMBER 18/03. IT IS SUPPOSED TO BE A REVISED HIDDEN ANTENNA MODULE WITH A BUILT-IN SIGNAL BOOSTER AND DIFFERENT WIRING HOOKUP TO THE REAR GLASS. THE KIT PART NUMBER IS 4W1Z-19G323-AA. ACCORDING TO THE SERVICE MANAGER SINCE IT IS A TSB AND NOT A RECALLS..... Read more
Incident date: Nov 27, 2017
LOSS OF AM RECEPTION. OUR LOCAL FORD / LINCOLN DEALERSHIP TELLS ME THAT THERE IS A TSB ON MY VEHICLE. TSB 03-23-07 PUBLISHED NOVEMBER 18/03. IT IS SUPPOSED TO BE A REVISED HIDDEN ANTENNA MODULE WITH A BUILT-IN SIGNAL BOOSTER AND DIFFERENT WIRING HOOKUP TO THE REAR GLASS. THE KIT PART NUMBER IS 4W1Z-19G323-AA. ACCORDING TO THE SERVICE MANAGER SINCE IT IS A TSB AND NOT A RECALLS..... Read more
Incident date: Oct 19, 2017
ASSISTING A FRIEND WITH THIS. THE LEFT REAR AXLE HAS BROKEN AND DAMAGED THE BRAKES AND ABS SENSOR. HE HAD DRIVEN THE VEHICLE TO WORK AND PARKED IT. AFTER HIS SHIFT ENDED, HE STARTED THE VEHICLE, SHIFTED INTO GEAR AND FOUND THE VEHICLE WOULD NOT MOVE & WAS MAKING NOISE. HE HAD IT TOWED TO HIS HOUSE AND ASKED ME TO DIAGNOSE THE CAUSE. AFTER RAISING THE REAR AXLE, I WAS ABLE TO DETERMINE THAT THE LE... Read more
Incident date: Oct 19, 2017
ASSISTING A FRIEND WITH THIS. THE LEFT REAR AXLE HAS BROKEN AND DAMAGED THE BRAKES AND ABS SENSOR. HE HAD DRIVEN THE VEHICLE TO WORK AND PARKED IT. AFTER HIS SHIFT ENDED, HE STARTED THE VEHICLE, SHIFTED INTO GEAR AND FOUND THE VEHICLE WOULD NOT MOVE & WAS MAKING NOISE. HE HAD IT TOWED TO HIS HOUSE AND ASKED ME TO DIAGNOSE THE CAUSE. AFTER RAISING THE REAR AXLE, I WAS ABLE TO DETERMINE THAT THE LE... Read more
Incident date: Oct 19, 2017
ASSISTING A FRIEND WITH THIS. THE LEFT REAR AXLE HAS BROKEN AND DAMAGED THE BRAKES AND ABS SENSOR. HE HAD DRIVEN THE VEHICLE TO WORK AND PARKED IT. AFTER HIS SHIFT ENDED, HE STARTED THE VEHICLE, SHIFTED INTO GEAR AND FOUND THE VEHICLE WOULD NOT MOVE & WAS MAKING NOISE. HE HAD IT TOWED TO HIS HOUSE AND ASKED ME TO DIAGNOSE THE CAUSE. AFTER RAISING THE REAR AXLE, I WAS ABLE TO DETERMINE THAT THE LE... Read more
Incident date: Nov 26, 2017
MY VEHICLE HAS BEEN RECALLED AS PART OF THE SAFETY RECALL NOTICE 17S01 / NHTSA RECALL 17V-024. THE DEALERS HAVE NO PARTS TO REMEDY THIS DEFECT AND DON'T KNOW WHEN THEY WILL HAVE PARTS. THE DEADLINE FOR A FIX WAS DECEMBER 31, 2017. I AM CONCERNED THAT THE AIRBAG SUPPLIER HAS FILED BANKRUPTCY - I THINK THE AUTO MAKER SHOULD STILL BE RESPONSIBLE FOR FIXING THE DEFECT IMMEDIATELY.
Incident date: Mar 10, 2017
I RECEIVED A SAFETY RECALL NOTICE FROM LINCOLN MOTOR COMPANY IN MARCH, 2017. I CONTACTED THE LOCAL FORD DEALERSHIP IN CHATHAM AND THEY HAVE NOT RECEIVED A NOTICE OR REPLACEMENT PART FROM LINCOLN MOTOR COMPANY, AS OF NOV., 2017. I WANT TO GET THIS AIRBAG REPLACED, BUT THE FORD DEALERSHIP IS SAYING THEY CAN'T GET THE AIRBAG REPLACEMENT PART.
Incident date: Nov 17, 2017
DURING THE FIRST INCIDENT, I WAS DRIVING AND HEARD A LOUD WHIRLING SOUND THEN SMOKE STARTED COMING OUT THE EXHAUST. I WAS TOLD THE PROBLEM WAS WITH THE TURBO CHARGER. THEN I HAD THEM REPLACED THREE MONTHS DOWN THE ROAD WHILE DRIVING MY CAR LOST POWER. THE THROTTLE CONTROL LIGHT CAME ON AND I COULDN'T MOVE THE CAR. I LEFT THE CAR WHERE IT WAS, THEN CAME BACK THE NEXT DAY AND IT DROVE FINE I TOOK I... Read more
Incident date: Nov 25, 2017
RECEIVED SAFETY RECALL NOTICE. TRIED TO GET APPOINTMENTS WITH EAST CAROLINA AUTO AND TRUCK CENTER, GREENVILLE, NC, FOR THE PAST YEAR OR SO. HAVE TRIED TO GET IT FIXED NUMEROUS TIMES, BUT RECEIVED THE SAME RESPONSE, "THEY DON'T HAVE THE PARTS YET."
Incident date: Jul 1, 2016
GOT RECALL LETTER, DEALERS DON'T HAVE PARTS
Incident date: May 23, 2015
UNABLE TO PUMP GAS NORMALLY. TANK SPITS FUEL BACK OUT OR SHUTS DOWN PUMP AND THE SMELL OF GAS COMING FROM THE CAR AFTER REFUELING AT TIMES WHEN DRIVING
Incident date: Nov 23, 2017
TAKATA RECALL - I HAVE BEEN CHECKING THE WEBSITE FOR OVER A YEAR NOW AND IT KEEPS SAYING THAT THERE IS NO FIX YET, WHAT DO I DO?
Incident date: Nov 20, 2017
AT NIGHT, WHILE AT SPEED (60 MPH) IN CENTER LANE OF A CROWDED HIGHWAY DURING EVENING COMMUTE, THE ENGINE STOPPED, RESULTING IN LOSS OF PROPULSION, POWER STEERING, AND POWER BRAKES. FORTUNATELY WAS ABLE TO COAST TO A STOP ON THE RIGHT SHOULDER WITHOUT COLLISION. WAS ABLE TO RESTART ENGINE NORMALLY AND PROCEED HOME (ABOUT AN HOUR) WITHOUT FURTHER INCIDENT. NEXT DAY DID SOME LOW SPEED (5 MPH) TEST... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCLEAN FORD (U.S. 44, MILLERTON, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR T... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PASO ROBLES FORD (2401 OAKWOOD ST, PASO ROBLES, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVA... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED COURTESY FORD MORGAN CITY AT (985) 380-2277 (1107 BRASHEAR AVE, MORGAN CITY, LA 70380) WHERE IT W... Read more
Incident date: Nov 21, 2017
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). TAKATA RECALL VIN [XXX] FORD SENT NOTICE OF RECALL LONG AGO AND SAID THEY WOULD NOTIFY ME FOR REPAIR. EVEN AS OF TODAY 21 NOV 2017; LOCAL FORD SAYS NO PARTS ARE RELEASED TO COMPLETE THE RECALL. *DL
Incident date: Nov 21, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OURISMAN LINCOLN IN FREDERICK, MD WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFAC... Read more
Incident date: Nov 21, 2017
TAKATA RECALL. NO REMEDY OFFERED TO DATE.
Incident date: Jul 1, 2016
I RECEIVED A LETTER JULY 2016, IN REFERENCE FOR A SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384, AS OF TODAY 11/21/2017 I HAVE NOT BEEN NOTIFIED BY ANY LINCOLN FORD DEALER TO HAVE THE AIRBAG REPLACED.
Incident date: Nov 20, 2017
TAKATA RECALL: I HAVE CALLED THE DEALERSHIPS IN MY AREA AND THEY HAVE NO AIR BAGS BECAUSE THEY HAVE NOT BEEN SENT ANY. THIS POSES A THREAT TO ME, MY HUSBAND AND MY DAUGHTER.
Incident date: Jul 1, 2016
I RECEIVED A LETTER FROM THE LINCOLN MOTOR COMPANY IN JULY 2016 INFORMING ME OF THE SAFETY RECALL FOR MY VEHICLE REGARDING THE PASSENGER FRONTAL AIRBAG. I HAVE CALLED MY LOCAL LINCOLN SERVICE DEPARTMENT FOUR TIMES OVER THE PAST YEAR AND A HALF TO HAVE THE PROBLEM CORRECTED, AND EACH TIME I'VE BEEN TOLD THAT PARTS ARE NOT YET AVAILABLE. IF THERE IS A KNOWN HAZARD, SHOULDN'T THE PROBLEM BE REMEDIED ... Read more
Incident date: May 2, 2017
NAVIGATION NO LONGER WORKING- THEY ARE REQUIRING ME TO PURCHASE NEW SD MAPPING SYSTEM. THIS SHOULD BE ILLEGAL- HOW CAN THEY MAKE ME SPEND MORE MONEY ON A NEW MAPPING SYSTEM WHEN THE NAVIGATION IS WORKING? IT'S A WAY TO MAKE ME SPEND UNNECESSARY MONEY. I DO NOT MIND HAVING OUTDATED MAPS. ALSO THE BACKUP CAMERA IS NO LONGER WORKING, IT IS NOT THAT OLD OF A VEHICLE. I HAVE OLDER IPHONES WITH CAMERA'S... Read more
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE AIR SUSPENSIONS MALFUNCTIONED. THE CONTACT STATED THAT THE AIR SUSPENSIONS WERE LOWERED TO THE POINT WHERE THE CONTACT COULD NOT STEER THE VEHICLE OR MAKE SHARP TURNS. ALLEN VISUAL FORD IN MONROE, GEORGIA WAS MADE AWARE OF THE FAILURE AND REPLACED THE AIR SUSPENSIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MAD... Read more
Incident date: Nov 16, 2017
WHILE DRIVING ON A CITY STREET, VEHICLE DID NOT RESPOND TO THE ACCELATOR- NO POWER TO THE VEHICLE AND A "WRENCH" APPEARED ON THE DASH BOARD. POWER TRAIN PROBLEM. TAKE VEHICLE IMMEDIATELY TO YOUR LINCOLN DEALER. THE CAR STOPPED AND I WAS ABLE TO PULL OVER. IT SEEMED TO BE CHOKING THEN STOPPED. TOWED IT TO DEALER - THEY RAN DIAGNOSTIC TESTS AND FOUND "NOTHING WRONG WITH IT". TWO WEEKS LATER SAME ... Read more
Incident date: Nov 16, 2017
WHILE DRIVING ON A CITY STREET, VEHICLE DID NOT RESPOND TO THE ACCELATOR- NO POWER TO THE VEHICLE AND A "WRENCH" APPEARED ON THE DASH BOARD. POWER TRAIN PROBLEM. TAKE VEHICLE IMMEDIATELY TO YOUR LINCOLN DEALER. THE CAR STOPPED AND I WAS ABLE TO PULL OVER. IT SEEMED TO BE CHOKING THEN STOPPED. TOWED IT TO DEALER - THEY RAN DIAGNOSTIC TESTS AND FOUND "NOTHING WRONG WITH IT". TWO WEEKS LATER SAME ... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 20, 2017
Incident date: Nov 20, 2017
TAKATA RECALL. I WAS NOTIFIED OF A RECALL OF TAKATA AIRBAG INFLATORS FOR MY CAR THIS DATE BY POSTCARD. FROM TK HOLDINGS, INC. I CONTACTED THE DEALER WHO INFORMED ME "THERE ARE NO PARTS AVAILABLE ANYWHERE TO REPAIR THE DEFECT." THUS, I HAVE NO REMEDY AVAILABLE TO REPAIR THIS SAFETY DEFECT IN MY CAR.
Incident date: Nov 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTHGATE LINCOLN (16800 FORT ST, SOUTHGATE, MI 48195; 734-285-8800) WHO STATED TH... Read more
Incident date: Jun 15, 2016
RECEIVED NOTICE JULY 2016 FROM LINCOLN MOTOR COMPANY. LETTER STATES THEY WILL NOTIFY ME WHEN PARTS BECOME AVAILABLE. I HAVE NOT HEARD FROM THEM SINCE.SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
Incident date: Nov 18, 2017
THE WINDSHIELD WIPERS ON THE LINCOLN MKC MALFUNCTION IN THE RAIN. I EXPERIENCED SEVERAL INSTANCES WHERE, UNDER FLOOD ADVISORY CONDITIONS, THE WINDSHIELD WIPERS DID NOT WORK. I TURNED THE CAR ON AND OFF SEVERAL TIMES. I CHANGE THE WIPER AUTOMATION SETTINGS SEVERAL TIMES AND STILL THE WIPERS WOULD NOT WORK. I BELIEVE THIS IS A VERY HAZARDOUS ISSUE FOR ANYONE DRIVING A 2017 LINCOLN MKC AND DO NO... Read more
LINCOLN
MKZ HYBRID
(2015) — ELECTRICAL SYSTEM
Nov 18, 2017
Incident date: Oct 13, 2017
SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN TH... Read more
LINCOLN
MKZ HYBRID
(2015) — UNKNOWN OR OTHER
Nov 18, 2017
Incident date: Oct 13, 2017
SOME TIMES THE REAR BACK-UP CAMERA DASH BOARD DISPLAY WILL TURN OFF WHILE MANEUVERING IN REVERSE. SOMETIMES IT WILL TURN OFF TO ANSWER THE PHONE, WHILE THE CAR IS MOVING IN REVERSE. AND OTHER TIMES IT WILL FLICKER THEN RETURN TO THE HOME PAGE. THE DEALER SAYS ITS WORKING NORMALLY AND THEY CAN'T DUPLICATE THE PROBLEM. HOWEVER ITS HAPPENED AT LEAST A HALF DOZEN TIMES SINCE I'VE OWNED THE CAR, IN TH... Read more
Incident date: Nov 17, 2017
TAKATA RECALL--DEALERSHIP STATES NO PARTS AVAILABLE TO PERFORM THE RECALL
Incident date: May 28, 2015
IT WILL BE A YEAR IN JANUARY OF 2018, SINCE I'VE TRIED TO GET THIS AIRBAG REPAIRED. KNOXVILLE,TENNESSEE ,TED RUSSELL FORD MOTOR COMPANIES ARE STATING THAT THEY STILL DON'T HAVE THE PASSENGER AIRBAGS IN TO FIX THE TAKATA AIRBAG RECALL ON MY 2006 LINCOLN ZEPHYR. I AM FEARFUL OF IT DEFLATING ON ME, MY PASSENGER AIRBAG LIGHT, COMES OFF AND ON , EVERY SO OFTEN, WHILE DRIVING ON THE HIGHWAY, CITY STREE... Read more
Incident date: Nov 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT INQUIRED ABOUT THE TK HOLDINGS NOTICE THAT SHE RECEIVED. THE CONTACT WAS INFORMED THAT HER VEHICLE WAS INCLUDED IN NHTSA CAPAIGN NUMBER: 16V384000 (AIR BAGS) AND WAS REFERRED TO THE MANUFACTURER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT DID NOT RECEIVE A RECALL NOTIFI... Read more
Incident date: Mar 1, 2017
TAKATA RECALL RECEIVED NOTICE OF RECALL IN MARCH 2017 AND DEALER STILL HAS NOT RECEIVED REPLACEMENT PARTS. THEY HAVE NO INFORMATION REGARDING IF AND WHEN THEY WILL.
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LINCOLN DEALER IN CATHEDRAL CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REME... Read more
Incident date: May 1, 2017
THE DRIVER DOOR AJAR LIGHT CONTINUES TO ILLUMINATE CAUSING THE ALARM TO GO OFF WHEN PARKED AND LOCKED. IT WILL TURN ON CONSISTENTLY EVEN WHILE DRIVING.
Incident date: Jun 15, 2016
I WAS NOTIFIED THAT THE PASSENGER TAKOTA AIRBAG WAS DEFECTIVE BUT HAVE NOT REC'D AN O.K. TO GET IT CHANGED. I DID RECEIVE A NOTIFICIATION FROM THE LINCOLN MOTOR CO SATISFACTION PROGRAM 17B23 THAT THEY WOULD CHANGE MY DRIVER'S SIDE AIRBAG..JUST BECAUSE??? I HAVE TURNED MY PASSENGER AIRBAG OFF...JUST IN CASE. NOT SURE WHICH IS WORSE NOT HAVING AN AIRBAG AT ALL OR ONE THAT MAY SPRAY SHRAPNEL WHEN ... Read more
Incident date: Nov 15, 2017
TAKATA RECALL- RECEIVED LETTER FROM BIG VALLEY FORD AT 3282 AUTO CENTER IN 2016 SAYING THAT AIRBAG NEEDED REPLACEMENT AND THEY WOULD CONTACT US WHEN THEY HAD REPLACEMENT FOR THE AIRBAGS. TO DATE THEY HAVE NEVER CONTACTED US. RECEIVED A NOTICE ABOUT CHAPTER 11 CASE # 17-11375 CONCERNING AIRBAGS. LOOKED UP CAR INFORMATION ON NHTSA SITE AND CONFIRMED CAR HAD RECALL FOR AIRBAG. CALLED BIG VALLEY FORD ... Read more
Incident date: May 1, 2017
EXHAUST LEAK IN CABIN. I PURCHASED THE 2013 MKX IN APRIL 2017, SOON AFTER I BEGAN NOTICING AN EXHAUST SMELL IN THE CAR SHORTLY AFTER FAST ACCELERATION. I BROUGHT THE VEHICLE INTO THE FORD DEALERSHIP WHERE I PURCHASED IT IN JUNE AND JULY, WHO SEALED AND RESEALED THE BUMPER WHICH HAD NO IMPROVEMENT AND THEN BY DIRECTION FROM LINCOLN CORPORATE TOOK THE VEHICLE TO TWO OTHER DEALERSHIPS WHO REPEATE... Read more