Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 21, 2018
THE RUDDER OF MY VEHICLE GETS VERY HARD, AND WHEN I DRIVE IT SEEMS THAT THE WHEELS OF STEERING DO NOT HAVE STABILITY, IT SEEMS A PROBLEM OF THE POWER STEERING.
Incident date: Jun 1, 2016
TAKATA RECALL. IT HAS BEEN ALMOST TWO YEARS. I CAN'T PUT ANYONE IN THE FRONT PASSENGER SEAT OF MY LINCOLN. I HAVE TO DRIVE MY GRANDCHILDREN AND ADULTS IN THIS CAR AT THE SAME TIME.
Incident date: Mar 19, 2018
TAKATA RECALL. WE RECEIVED A NOTICE OF RECALL FROM FORD/LINCOLN STATING THERE WAS A RECALL RELATING TO THE AIRBAG AND ALSO THAT THERE WAS A RECALL FOR FUEL TANK CORROSION, YET YOUR SITE PROVIDES THAT THERE ARE ZERO RECALLS FOR THIS VIN.
Incident date: Mar 16, 2018
PASSENGER DOOR SWITCH DEFECTED STAYS ON AT THE DASH CAN NOT LOCK DOORS WHEN DRIVING AND OVER HEAD LIGHTS STAY ON TILL I REACH A CERTAIN SPEED AS WELL AS WHEN I LOCK DOORS THE ALARM GOES OFF FOR NO REASON DUE TO IT PICKS UP THAT THE DRIVER DOOR IS A JAR THIS IS A BIG SAFETY ISSUE AS AND WHEN YOU INVESTIGATE THIS YOU WILL SEE FOR YOURSELF THIS IS ALL HAPPENING WHEN THE CAR IS PARKED AS WELL AS IN MO... Read more
Incident date: May 10, 2017
I WAS DRIVING MY VEHICLE ON A HIGHWAY WHEN THE CAR STALLED OUT. I TRIED REPEATEDLY TO RE-START BUT IT KEPT STALLING. THE CAR WAS TOWED TO A LINCOLN DEALERSHIP NEAR MY HOME AND IT WAS DETERMINED THAT THE THROTTLE BODY AND PCM HAD TO BE REPLACED WHICH COST ME $2128. AT THE TIME OF THE INCIDENT, MY CAR HAD 91,860 MILES. I NOTICED ON THE LINCOLN CHAT SIGHT THAT OTHER OWNERS COMPLAINED ABOUT THE SAME P... Read more
Incident date: May 10, 2017
I WAS DRIVING MY VEHICLE ON A HIGHWAY WHEN THE CAR STALLED OUT. I TRIED REPEATEDLY TO RE-START BUT IT KEPT STALLING. THE CAR WAS TOWED TO A LINCOLN DEALERSHIP NEAR MY HOME AND IT WAS DETERMINED THAT THE THROTTLE BODY AND PCM HAD TO BE REPLACED WHICH COST ME $2128. AT THE TIME OF THE INCIDENT, MY CAR HAD 91,860 MILES. I NOTICED ON THE LINCOLN CHAT SIGHT THAT OTHER OWNERS COMPLAINED ABOUT THE SAME P... Read more
Incident date: Dec 1, 2017
TAKATA RECALL I HAVE A SAFETY RECALL FOR MY PASSENGER SIDE AIRBAG, HOWEVER THE FIX IS NOT AVAILABLE AND NO SET DATE AS TO WHEN IT WILL BE. I HAVE A FAMILY OF 4, AND IT SAYS TI JUST NOT HAVE ANYONE SIT IN THE PASSENGER SIDE UNTIL THIS PART HAS BEEN REPLACED. I GEEL SOMETHING MORE SHOULD/COULD BE DONE.
Incident date: Jan 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING AN UNKNOWN DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (COCCIA FORD LINCOLN, 577 E MAIN ST, WILKES BARRE, PA 18702) AND WAS INFORMED THAT THE P... Read more
Incident date: Aug 12, 2016
2016 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE LEFT HEADLIGHT POINTS/ILLUMINATES IN THE DIRECTION OF ONCOMING TRAFFIC. *SMD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED WHO INSISTED THE VEHICLE WAS OPERATING AS DESIGNED. *JS
Incident date: Oct 16, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE JERKED FORWARD AND THE UNDERCARRIAGE DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, FLUIDS WERE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO DAVE SINCLAIR LINCOLN ST PETERS (4760 N SERVICE RD, ST PETERS, MO 63376) WHERE IT WAS DIAGNOSED THAT THE UNDERCARRIAGE, FUEL L... Read more
Incident date: Oct 16, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE JERKED FORWARD AND THE UNDERCARRIAGE DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, FLUIDS WERE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO DAVE SINCLAIR LINCOLN ST PETERS (4760 N SERVICE RD, ST PETERS, MO 63376) WHERE IT WAS DIAGNOSED THAT THE UNDERCARRIAGE, FUEL L... Read more
Incident date: Oct 16, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE JERKED FORWARD AND THE UNDERCARRIAGE DETACHED FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, FLUIDS WERE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO DAVE SINCLAIR LINCOLN ST PETERS (4760 N SERVICE RD, ST PETERS, MO 63376) WHERE IT WAS DIAGNOSED THAT THE UNDERCARRIAGE, FUEL L... Read more
Incident date: Mar 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN OF FRANKLIN (1129 MURFREESBORO RD, FRANKLIN, TN 37064, (615) 800-6500) WAS CONTACTED AND CONFIRMED THAT PAR... Read more
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOWEN SCARFF FORD-LINCOLN (1157 CENTRAL AVE N, KENT, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NO... Read more
Incident date: Dec 23, 2017
IN SUDDEN EMERGENCY SITUATIONS, WHEN ONES REACTION TO HITTING THE HORN TO GET THE OTHER DRIVERS ATTENTION, THE HORN DOES NOT WORK. AFTERWARDS I WOULD TRY THE HORN IN A NON-EMERGENCY SITUATION WHEN ONE HAS TIME TO LOOK, THINK AND PRESS THE HORN BOTTON, LOWER MIDDLE CENTER THE HORN DOES WORK. WITH TWO HANDS ON THE STEERING WHEEL AT 10 O'CLOCK AND 2 O'CLOCK, ONE SHOULD BE ABLE TO USE THEIR THUMBS TO... Read more
Incident date: Jan 20, 2018
THE REAR BACKUP LIGHT TO LESS THAN ADIQUATE. AT NIGHT WHEN BACKING UP THE LIGHT IS SO DIM THAT I'M UNSURE IF THERE ARE NO OBSTICLES IN THE WAY, LIKE PEOPLE AND CARS. A BRIGHTER LIGHT COULD AVOID BACKING UP ACCIDENTS AND INJURIES AND POSSIBLE DEATHS.
Incident date: Jul 15, 2017
MY PASSENGER DOOR AGAR SENSOR DOES NOT WORK PROPERLY. EVEN IF MY DOOR IS CLOSED, IT REMAINS ON AND I CAN SPEND HOURS OPENING AND CLOSING MY DOOR FOR IT TO REMAIN ON. I CANNOT LOCK THE CAR WHEN UNOCCUPIED SINCE MY ALARM WILL GO OFF WITHIN AN HOUR TRYING TO ALERT ME THAT MY DOOR IS OPEN, EVEN THOUGH IT IS NOT. WHILE DRIVING, MY DOORS DO NOT LOCK AND MY LIGHTS REMAIN ON.. MY CHILD COULD OPEN HER DOOR... Read more
Incident date: Mar 1, 2017
I RECEIVED A SAFETY RECALL NOTICE FROM LINCOLN MOTOR COMPANY (17S01) STATING THE AIRBAG ON MY VEHICLE WAS DEFECTIVE AND I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE. IT HAS BEEN 1 YEAR AND NO NOTIFICATION. I BELIEVE THE MANUFACTURE HAS HAD SUFFICIENT TIME TO PRODUCE THE PART AND DISTRIBUTE TO DEALERS TO CORRECT THIS DEFICIENCY, YET NOTHING HAS BEEN DONE. THUS FAR THEIR HAS BEEN NO ACCIDENT AND... Read more
Incident date: Sep 8, 2017
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED AND THE HEADLIGHTS WENT OUT. WHEN THE VEHICLE WAS RESTARTED, THE HEADLIGHTS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWA... Read more
Incident date: Sep 8, 2017
TL* THE CONTACT OWNS A 2002 LINCOLN LS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED AND THE HEADLIGHTS WENT OUT. WHEN THE VEHICLE WAS RESTARTED, THE HEADLIGHTS ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWA... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE LOCAL DEALER (ST. CLAIR FORD/LINCOLN IN ST. LOUIS, MO), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD N... Read more
Incident date: May 31, 2016
WE WERE NOTIFIED ON 05/31/2016 THAT THE AIR NEEDED TO BE REPLACED BUT THERE HAS BEEN NO ATTEMPT BY FORD TO REPLACE THE BAG. THEY SAY RECALL STATUS INCOMPLETE REMEDY NOT AVAILIABLE YET. THATS BEEN ALMOST 2 YEARS AGO .UMMARY: PASSENGER AIRBAG INFLATOR REPLACEMENT SAFETY RISK: THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WERE THE SUPPLEMENTAL FRO... Read more
Incident date: Mar 9, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STREITER MOTOR CO IN DAVENPORT, IOWA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTUR... Read more
Incident date: Dec 1, 2017
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE TRANSMISSION HARDSHIFTED, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD ON MORE THAN ONE OCCASION. JACKSON FORD IN DECATUR, ILLINOIS WAS MADE AWARE OF THE FAILURE, BUT THE SOURCE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Mar 9, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT IT WAS DIFFICULT TO START THE VEHICLE. AAA WAS CONTACTED FOR ASSISTANCE. WHILE ATTEMPTING TO JUMP START THE VEHICLE, THE TOW TRUCK OPERATOR NOTICED ELECTRICAL SPARKS IN THE REAR FUSE PANEL. THE BATTERY WAS DISCONNECTED AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC W... Read more
Fire
Incident date: Mar 9, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN NAVIGATOR. THE CONTACT STATED THAT IT WAS DIFFICULT TO START THE VEHICLE. AAA WAS CONTACTED FOR ASSISTANCE. WHILE ATTEMPTING TO JUMP START THE VEHICLE, THE TOW TRUCK OPERATOR NOTICED ELECTRICAL SPARKS IN THE REAR FUSE PANEL. THE BATTERY WAS DISCONNECTED AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC W... Read more
Fire
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V385000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE CONTACT SPOKE WITH FIESTA LINCOLN (1720 SOUTH MESA DRIVE, MESA, AZ 85210, 480-719-3090) SEVERAL TIMES AND WAS INFORMED THAT PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER ... Read more
Incident date: Mar 1, 2018
TAKATA RECALL MY VEHICLES AIRBAG HAS BEEN ON RECALL FOR 2 YRS.WITH NO REPLACEMENT YET AVAILABLE. THERE HAS BEEN DEATHS CAUSED BY THIS ISSUE. IT'S PAST TIME TO FORCE THE MANUFACTURER TO REPLACE THE DEFECTIVE PART, AND/ OR SUSTAIN A SUFFICIENT FINE. THAT WOULD BE ON TOP OF MY PERSONAL LAWSUIT FOR LOSS OF LIFE AND/OR INJURY. HARD TO COMPREHEND WHY THEY'RE GETTING BY FOR SO LONG.
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Mar 10, 2018
Incident date: May 15, 2016
TAKATA RECALL. I WAS NOTIFIED 22 MONTHS AGO ABOUT THE PASSENGER AIR BAG. LINCOLN HAS DONE NOTHING AND CONTINUES TO DELAY REPLACING THE AIRBAG. MEANWHILE, HONDA AND TOYOTA HAVE HELPED THEIR CUSTOMERS. HOW CAN THEY GET BY WITH THIS? I THINK THEY SHOULD BE REQUIRED TO MAKE THE RECALLS BEFORE SELLING NEW CARS.
Incident date: Jan 1, 2018
STEERING BINDS DURING RIGHT AND LEFT TURNS. I HAVE TO MANUALLY RETURN THE WHEEL TO CENTER AFTER A TURN.
Incident date: Mar 7, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT E... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ENGAGE INTO OVERDRIVE AND THE CHECK TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (CASEY JACKSON FORD, 1435 E MAIN ST, ROYSTON, GA 30662) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR... Read more
Incident date: Nov 17, 2016
I HAVE WAITED FOR THEM TO CALL ME. I CALLED THEM AND I WAS TOLD THEY WILL CALL ME WHEN THEY GET THE PART IN. THEN I CALLED AGAIN AND GOT THE SAME ANSWER. SO I AM NOT SURE WHAT TO DO AT THIS POINT.
Incident date: Feb 14, 2018
AT 2:30 IN THE AFTERNOON OUR CHAUFFEUR WAS SOUTHBOUND ON I 69 WITH A CUSTOMER IN CAR WHEN THEY HEARD A LOUD GUNSHOT LIKE BANG. GOT OFF ON THE NEXT EXIT TO INSPECT VEHICLE AND FOUND HOLE IN ROOF. SOMEONE FROM THE OFFICE HAD TO TAKE THEM A NOTHER CAR TO SWITCH OUT. THE ONE WITH THE SHATTERED SUNROOF WAS BROUGHT BACK TO THE SHOP.
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Mar 6, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (FINDLAY LINCOLN, 310 N. GIBSON RD, HENDERSON, NV 89014) WAS ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL. IT HAS BEEN NEARLY TWO YEARS SINCE WE RECEIVED NOTICE OF THE PROBLEM WITH TAKATA AIRBAG INFLATORS AND YET WE HAVE NOT RECEIVED FURTHER INSTRUCTION REGARDING REPAIR OF THIS DANGEROUS DEFECT. RECALL NUMBER: 16V84. WHEN WILL TAKATA/FORD REPAIR THIS DANGEROUS PROBLEM? WE DO NOT LIKE DRIVING THE CAR AS IS!
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE MYERS FORD (16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING UNKNOWN SPEEDS, THE RIMS SHOOK. THE CONTACT CALLED SUMMERVILLE FORD (9700 DORCHESTER RD, SUMMERVILLE, SC 29485). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PALMETTO FORD, 1625 SAVANNAH HWY, CHARLESTON, SC) WHERE IT WAS DETERMINED THAT THE TIRES NEEDED TO BE FILLED WITH NITROGEN. THE VEHICLE WAS REPAIRED... Read more
Incident date: Mar 5, 2018
TAKATA RECALL WE PURCHASED A 2010 LINCOLN MKZ FROM A LINCOLN DEALERSHIP NOW OWNED BY "FORD GALAXY" IN HOUSTON, TX AND HAVE OWNED THE VEHICLE FOR 8 YEARS. IN JULY 2016 WE RECEIVED "SAFETY RECALL NOTICE 16S26" INDICATING PASSENGER AIRBAG INFLATOR SHOULD BE REPLACED AND THAT IF A CRASH NECESSITATING AIRBAG DEPLOYMENT MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR... Read more
Incident date: Mar 5, 2018
TAKATA RECALL. 17S01. NHTSA 17V-024. 2 YEARS, PARTS STILL UNAVAILABLE.
Incident date: Mar 1, 2017
TAKATA RECALL - LINCOLN CASE #14136941 IT HAS BEEN 12 MONTHS SINCE I RECIEVED THE RECALL NOTICE. THERE IS STILL NO RESOLUTION AVAILABLE AND I ASKED FOR A LOANER VEHICLE AND IT WAS DENIED. (SEE CASE # ABOVE). LINCOLN REPRESENTATIVE STATED THAT IT WAS SAFE TO HAVE A PASSENGER IN THE DRIVER SIDE. WHEN I SPOKE WITH NHTSA THEY SAID IT WAS NOT SAFE. I WANT LINCOLN TO BUY BACK, GIVE ME A LOANER OR ... Read more
Incident date: Jul 1, 2016
IN JULY 2016 I RECEIVED AN ***IMPORTANT SAFETY RECALL*** NOTICE. IT WAS LABELED AS SAFETY RECALL 16S26/ NHTSA RECALL 16V-384 FOR OUR 2008 LINCOLN MKX. THE LETTER GAVE NOTICE OF THAT THE VEHICLE'S PASSENGER FRONTAL AIRBAG INFLATOR MAY RUPTURE IN AN EVENT OF A CRASH NECESSITATING AIRBAG DEPLOYMENT. THE LETTER GAVE INSTRUCTION TO TAKE THE VEHICLE TO THE LOCAL LINCOLN DEALER TO HAVE THE AIRBAG(S) REPL... Read more
Incident date: Feb 28, 2018
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEV... Read more
Incident date: Feb 13, 2018
TL* THE CONTACT OWNED A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash
Incident date: Feb 16, 2018
"TAMARA RECALL" I HAVE BEEN WAITING ON A RECALL REGARDING THE AIRBAGS FOR OVER A YEAR. I WOULD LIKE TO SECURE MY VEHICLE, AS MY CHILDREN ARE DRIVEN IN THE VEHICLE REGULARLY. THIS IS NOT SOMETHING THAT O WANT TO CONTINUE TO WORRY ABOUT.