Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 1, 2016
TAKATA RECALL I HAVE BEEN ADVISED THAT I CANNOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT OR THEY COULD BE INJURED OR KILLED.
Incident date: Jan 2, 2018
TAKATA RECALL. I WAS NOTIFIED IN JUNE OF 2016 THIS VEHICLE HAS AN ISSUE. NOW I AM TOLD NO FIX YET AND DON'T RIDE IN THE FRONT SEAT. THIS IS UNACCEPTABLE. WHAT ARE YOU DOING ABOUT THIS?
Incident date: Jan 9, 2018
HAVE NOT RECEIVED NOTICE FROM MANUFACTURER YET TO REPLACE DEFECTIVE AIRBAGS
Incident date: Dec 16, 2017
I WAS DRIVING ON THE ROAD ALL THE SUDDEN I HEARD A KNOCK IN THE VEHICLE AND BURNING SMELL WITHOUT ANY WARNING THE CAR HAS STOPPED IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET IT TO A SAFE PLACE. I HAVE IT TOWED TO THE DEALER THE ENTIRE ENGINE HAS TO BE REPLACED BECAUSE THE COOLANT WAS GOING TO THE ENGINE WHICH WILL COST NEARLY $10,000.00. I STILL OWE OVER $18,000.00 AND ONLY HAVE THE CAR FOR A 1 ... Read more
Fire
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ASTRO LINCOLN, 6350 PENSACOLA BLVD, PENSACOLA, FL 32505) AND WAS INFORMED THAT THE REME... Read more
Incident date: Jan 8, 2018
RECALL# 16V248000 POWERTRAIN AUTOMATIC TRANSMISSION. MY 2012 LINCOLN NAVIGATOR WAS TAKEN TO CHAMPION FORD IN KATY, TX FOR SERVICE DUE TO INTERMITTENT TRANSMISSION ISSUE WHERE WE EXPERIENCED A DOWNSHIFT AT SPEED, SPEEDOMETER FAILURE, ODOMETER AND MPG ERROR AND TIRE PRESSURE WARNING. THE SYMPTOMS CORRECT UPON RESTART. THE DEALER ADVISED THAT THE PROBLEM WAS DUE TO OUTPUT SHAFT SPEED SENSOR FAILUR... Read more
Incident date: Jan 6, 2018
1-CAR STALLED AND DIED TURNING FROM PARKING LOT ONTO STREET. BARELY AVOIDING COLLISION. 1/6/2018. DEFECT IN FUEL DELIVERY. STILL IN SHOP. 2- ODD NOISE AND SMELL WHILE BACKING UP DUE TO CRACKS IN BRAKE PAD . 1/17/17 REPLACED 01/17/17 ( HAVE REPAIR INVOICE, NOT SURE HOW TO UPLOAD)
Incident date: Jan 6, 2018
1-CAR STALLED AND DIED TURNING FROM PARKING LOT ONTO STREET. BARELY AVOIDING COLLISION. 1/6/2018. DEFECT IN FUEL DELIVERY. STILL IN SHOP. 2- ODD NOISE AND SMELL WHILE BACKING UP DUE TO CRACKS IN BRAKE PAD . 1/17/17 REPLACED 01/17/17 ( HAVE REPAIR INVOICE, NOT SURE HOW TO UPLOAD)
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION DECEMBER OF 2016. HOWEVER, THE CONTACT SPOKE TO AN UNKNOWN DEALER SEVERAL TIMES REQUESTING INFORMATION ON THE PARTS AVAILABILITY, THE UNKNOWN DEALER ALSO ADVISED THE CONTACT THAT THEY DID NOT HAVE ANY MORE INFORMAT... Read more
LINCOLN
MKZ HYBRID
(2012) — ELECTRONIC STABILITY CONTROL (ESC)
Jan 9, 2018
Incident date: Jan 6, 2018
THE ELECTRIC ASSIST POWER STEERING HAS FAILED
Incident date: Jun 15, 2016
CAR PURCHASED 6/2016 FROM ALEX KARRAS L/M IN BRADENTON, FL. PASSENGER AIRBAG WAS ON RECALL. DEALER SAID WOULD REPAIR AS SOON AS GOT PARTS. I'VE CALLED EVERY 3 MONTHS AND GET SAME STORY. NO PARTS AVAILABLE. TODAY TAKATA ANNOUNCES MORE RECALLS. I DON'T KNOW WHY DEALER WILL NOT PROCESS THIS RECALL. PARTS SHOULD BE AVAILABLE SINCE IT HAS BEEN 19 MONTHS SINCE I BOUGHT THE CAR.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN T... Read more
Incident date: Jun 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO REMEDY THE RECALL WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A... Read more
Incident date: Oct 25, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE THE VEHICLE WAS STOPPED, IT ACCELERATED AND THE BRAKES DID NOT WORK. THE CONTACT SWITCHED THE GEAR TO NEUTRAL AND SLOWED THE VEHICLE DOWN. THE CONTACT CALLED MURPHY FORD AT (610) 494-8800 (3310 TOWNSHIP LINE RD, CHESTER, PA 19013) AND THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST. THE TEST WAS NOT PERFORMED AND THE FAILURE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Dec 30, 2017
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STATIONARY, STRONG FUMES ENTERED INTO THE CABIN OF THE VEHICLE. IN ADDITION, FUEL LEAKED ONTO THE GROUND WHEN THE FUEL TANK WAS BEING FILLED. SANDERSON FORD IN GLENDALE, ARIZONA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PLASTIC PIECE THAT THE FILLER HOSE WAS CONNECTED TO HAD FRACTURED. THE MANUFACTURER WAS MADE AWARE OF T... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CREST LINCOLN (36200 VAN DYKE, STERLING HEIGHTS, MI 48312, (866) 418-6513) AND WAS INFORMED THAT ... Read more
LINCOLN
MKZ HYBRID
(2013) — STRUCTURE:BODY
Jan 7, 2018
Incident date: Nov 12, 2017
THE PANORAMIC SUNROOF IS DELAMINATING. AND AREA ALONG THE LEFT EDGE OF THE SUNROOF, ON THE DRIVERS SIDE OF THE CAR JUST ABOVE THE DRIVERS HEAD, IS BEGINNING TO DELAMINATE ON THE INTERIOR SURFACE. THERE APPEARS TO BE A THICK FILM OF SOME SORT THAT IS BUBBLING FROM THE EDGE TOWARD THE CENTER OF THE ROOF GLASS. THE CAR GARAGED INDOORS DAY AND NIGHT.
LINCOLN
MKZ HYBRID
(2013) — UNKNOWN OR OTHER
Jan 7, 2018
Incident date: Nov 12, 2017
THE PANORAMIC SUNROOF IS DELAMINATING. AND AREA ALONG THE LEFT EDGE OF THE SUNROOF, ON THE DRIVERS SIDE OF THE CAR JUST ABOVE THE DRIVERS HEAD, IS BEGINNING TO DELAMINATE ON THE INTERIOR SURFACE. THERE APPEARS TO BE A THICK FILM OF SOME SORT THAT IS BUBBLING FROM THE EDGE TOWARD THE CENTER OF THE ROOF GLASS. THE CAR GARAGED INDOORS DAY AND NIGHT.
Incident date: May 1, 2017
VEHICLE REGISTERS DOOR ADJAR CONSTANTLY. CAUSES DOME LIGHTS TO STAY ON EVEN WHILE DRIVING, CAN'T LOCK DOOR, AND BATTERY GOES DEAD. THIS IS AN ISSUE! I SAW THERE WAS AN INVESTIGATION BUT APPARENTLY NOTHING HAS BEEN RESOLVED. THE PROBLEM STARTED GRADUALLY AND PROGRESSED TO ALWAYS. ONE TIME AFTER THE BATTERY DIED I HAD A FRIEND JUMP IT AND THE CABLES STARTED ON FIRE! UNSURE IF THIS IS RELATED BUT ... Read more
Fire
Incident date: Jan 4, 2018
I RECENTLY LEASED A FORD MKC. IT CAME EQUIPPED WITH SIDE VIEW MIRRORS THAT WOULD AUTOMATICALLY FOLD IN WHEN THE VEHICLE WAS CLOSE ENOUGH TO AN OBJECT WHERE YOU COULD GET CLOSER FOR CONVIENENCE. A GOOD EXAMPLE IS WHEN YOU GO THROUGH A CAR WASH AND THE SIDE MIRRORS FORD IN SO THEY DO OT GET DAMAGED DURING THE CAR WASH. IF A PERSON FORGETS TO PRESS THE BOTTON TO HAVE THE MIRRORS SWING BACK OUT SO A ... Read more
Incident date: Jan 4, 2018
I RECENTLY LEASED A FORD MKC. IT CAME EQUIPPED WITH SIDE VIEW MIRRORS THAT WOULD AUTOMATICALLY FOLD IN WHEN THE VEHICLE WAS CLOSE ENOUGH TO AN OBJECT WHERE YOU COULD GET CLOSER FOR CONVIENENCE. A GOOD EXAMPLE IS WHEN YOU GO THROUGH A CAR WASH AND THE SIDE MIRRORS FORD IN SO THEY DO OT GET DAMAGED DURING THE CAR WASH. IF A PERSON FORGETS TO PRESS THE BOTTON TO HAVE THE MIRRORS SWING BACK OUT SO A ... Read more
Incident date: Jan 5, 2018
REGARDING NHTSA RECALL #17V024 PASSENGER AIRBAG INFLATOR REPLACEMENT, PARTS ARE STILL NOT AVAILABLE WHEN WILL THIS GET REMEDIED?
Incident date: Dec 13, 2017
WHILE DRIVING AND TRYING TO STOP ON A WET, SNOW-COVERED ROAD MY ABS SYSTEM BEGAN TO KICK IN. AFTER COMING TO A COMPLETE STOP THE BRAKE PEDAL HAD A "SOFT" FEEL AND COULD BE FORCED TO THE GROUND. SINCE THIS FIRST INCIDENT, THE BRAKE PEDAL GOES EXTREMELY SOFT AFTER THE ANTI-LOCK BRAKE SYSTEM ENGAGES. MY CAR CAN STILL BRAKE, BUT I HAVE TO PRESS THE PEDAL ALMOST TO TOUCHING THE FLOOR. IT WILL STAY... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (CAPITAL FORD LINCOLN OF WILMINGTON, 4222 OLEANDER DR, WILMINGTON, NC 28403) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER CONFIRMED... Read more
Incident date: Jul 1, 2016
TAKATA RECALL: I TALKED TO A PERSON AT NTSHA TODAY AND HE SAID I COULD REQUEST AN ON/OFF SWITCH THAT A MECHANIC CAN INSTALL IN MY CAR TO TURN OFF THE AIRBAG, UNTIL LINCOLN GETS THE REPAIR PARTS. I DIDN'T SEE ON SAFERCAR.GOV WHERE I COULD REQUEST THE FORM FOR THE SWITCH. PLEASE SEND ME THE PROPER DOCUMENTS OR PARTS SO I CAN GET THIS INSTALLED. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE... Read more
Incident date: Dec 20, 1917
DRIVERS SIDE WINDOW WON'T ALWAYS GO UP AFTER PUTTING IT DOWN. WORKED BETTER, THOUGH IN VERY SMALL INCREMENTS, WHEN IN MOTION.
Incident date: Jan 1, 2018
TL-CONTACT OWNS A 2008 LINCOLN MKX -- --- DRIVERS SIDE AIRBAG WAS REPLACED A FEW MONTHS AGO --- PASSENGER AIR BAG WAS RECALLED --- RECEIVED RECALL LETTER FROM FORD STATING TO NOT USE PASSENGER SEAT UNTIL AIRBAG IS REPLACED. FORD STATED TO CONTACT NO PARTS ARE AVAILABLE FOR AIRBAG TO BE REPLACED --- CONTACT STATED VEHICLE IS BEING USED AS A FAMILY VEHICLE ---- CONTACT WAS GIVEN NUMBER TO FEDERAL T... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FLINT HILLS AUTO, 7920 E HIGHWAY 24, MANHATTAN, KS 66502, (785) 776-4004) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. ... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BYERLY FORD, 4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUF... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. AN UNKNOWN DEALER STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONFIRMED THE PARTS WERE UNAVAILABLE AND WAS NOT SURE WHEN THEY WOULD A... Read more
Incident date: Jan 1, 2017
TAKATA RECALL FOR MY VEHICLE IS NOW ONE YEAR OLD. WHEN I SPEAK WITH SOMEONE AT A FORD DEALERSHIP I CONTINUE TO BE TOLD THAT THE PART IS NOT YET AVAILABLE.
Incident date: Mar 1, 2017
TAKATA RECALL RECEIVED NOTICE IN MARCH 2017. NOTHING SINCE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND WAS MADE AWARE OF THE FAILU... Read more
Incident date: Dec 29, 2017
TAKATA RECALL. I HAVE NOT RECEIVED ANY INFORMATION ON WHEN I CAN EXPECT TO HAVE THIS RECALL REMEDIED. I'VE CONTACTED SEVERAL DEALERSHIPS IN THE ELKHART, INDIANA AREA AND THEY KEEP TELLING ME THAT PARTS ARE NOT AVAILABLE. THEY ALSO STATED THAT I WILL RECEIVE A LETTER STATING WHEN TO BRING MY VEHICLE INTO A DEALERSHIP FOR REPAIRS. I'M NOT SURE WHEN THE AIRBAG RECALL FIRST BEGAN SO, I ENTERED TOD... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VI... Read more
Incident date: Jul 1, 2016
TAKATA RECALL: I'VE BEEN CONTINUOUSLY NOTIFIED THAT THE REMEDY PARTS FOR THE AIR BAG RECALL ARE DELAYED SINCE 2016. I FIND THIS UNACCEPTABLE FOR A POTENTIALLY DANGEROUS EVENT.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (AL PACKER FORD WEST PALM BEACH, 1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOU... Read more
Incident date: Dec 29, 2017
TAKATA RECALL - I RECEIVED NOTICE FROM FORD RECENTLY INFORMING ME THAT, ONCE AGAIN, FORD HAS MISSED A DEADLINE AND CANNOT PROJECT A COMPLETION DATE. ACCORDING TO THEIR NOVEMBER 30, 2017 LETTER TO YOUR OFFICE OF CHIEF COUNSEL, FORD HAS FAILED TO MEET THEIR PRIOR COMMITMENTS TO NHTSA AND, MORE IMPORTANTLY, THEIR VEHICLE OWNERS WHO ARE LEFT WITH UNSAFE VEHICLES WITH NO ASSURANCE OF A TIMELY REMEDY.... Read more
Incident date: Dec 22, 2017
THE MANUAL LIFT GATE WILL NOT ALWAYS OPEN. WHEN IN DRIVE OR IN PARK WHILE TURNED OFF, THERE IS A SOUND COMING FROM THE LIFT GATE LIKE IT IS TRYING TO FUNCTION.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BRUCE WALTERS FORD LINCOLN KIA AT 606-444-2200 AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE ... Read more
Incident date: Dec 18, 2017
LEFT HEADLAMP STOPPED WORKING. REPLACED HEADLAMP AND IT WILL STILL NOT ILLUMINATE. DEALER SAID IT WAS AN ELECTRICAL WIRING ISSUE INTO THE BALLAST. COST TO REPAIR IS $2,200.00. LINCOLN CONCIERGE REFUSED TO ASSIST. THIS IS A SAFETY ISSUE BECAUSE THE ONCOMING DRIVERS PERCEIVE THE RIGHT HEADLIGHT AS BEING THE LEFT HEADLIGHT IN THE DARK CAUSING THEM TO VEER INTO OUR LANE. THIS IS OBVIOUSLY A DES... Read more
Incident date: Dec 11, 2017
DIVERSIDE DOOR AJAR LIGHT ON EVEN WHEN DOOR CLOSED, WHEN VEHICLE STATIONARY OR IN MOTION
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JONES FORD AT (843) 744-3311 (5757 RIVERS AVE, NORTH CHARLESTON, SC 29406) WHERE IT WAS ... Read more
Incident date: Dec 27, 2017
TAKATA RECALL - CONTACTED DEALERS SPECIFIED AT AIRBAGRECALL.COM AND WAS TOLD THAT REPLACEMENT AIRBAGS ARE NOT YET AVAILABLE.
Incident date: Dec 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ED HOWARD LINCOLN, 7110 S TAMIAMI TRAIL, SARASOTA, FL 34231 (941) 921-4402) WAS CONTACTED AND C... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. APPLE VALLEY FORD IN APPLE VALLEY, MINNESOTA WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MAN... Read more
Incident date: Dec 5, 2017
BRAKE BOOSTER HAS TEAR PREVENTING CAR FROM STOPPING WHEN BRAKE IS APPLIED,CAR HAS APPROXIMATELY 30100 MILES. TOOK CAR TO LINCOLN DEALER SERVICE DEPT AND WAS TOLD YES THERE IS A PROBLEMS WITH BRAKE BOOSTER BUT MY VIN NO HAS NOT BEEN RECALLED WHILE OTHERS WERE FOR 2013 AND THEREFORE MY CLAIM WOULD BE NOT HONORED UNDER RECALL
Incident date: Dec 24, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 5 MPH AND DEPRESSING THE BRAKE PEDAL IN THE SNOW, THE ABS ENGAGED. AS A RESULT, THE BRAKE PEDAL HAD TO BE DEPRESSED TWO OR THREE INCHES TOWARD THE FLOORBOARD TO STOP THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTUR... Read more