Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jun 5, 2018
TAKATA RECALL I RECEIVED NOTIFICATION LAST YEAR STAYING MY VEHICLE WAS IMPACTED BY THE TAKATA AIRBAG RECALL AND THAT THE PASSENGER AIRBAG IN SLAYER NEEDED TO BE REPLACED IMMEDIATELY AS IT WOULD CAUSE BODILY INJURY AND OR DEATH IN THE EVENT OF AN ACCIDENT OR THE AIRBAGS BECOMING ACTIVATED OR DEPLOYED SHORTLY AFTER I WENT TO THE NHTSA AND FORD MOTOR COMPANY AND LINCOLN MOTOR COMPANY WEBSITE TO GATHE... Read more
Incident date: May 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROSSROADS FORD OF CARY (2333 WALNUT STREET, CARY, NORTH CAROLINA 27518) WAS CONTACTED AND CONFIRMED THA... Read more
Incident date: Jun 2, 2018
THE A/C STOPS BLOWING AND FUNCTIONING. RECALL # TSB-08-9-1 FROM 10-23-2008 STATES THIS EXACT ISSUE. WHEN A/C IS SELECTED THE BLOWER MOTOR AUTOMATICALLY GOES TO HIGH.
Incident date: May 1, 2018
BRAKE BOOSTER AND MASTER CYLINDER NO GOOD. BRAKE FLUID COSTENTLY DISAPPEARING, NO LEAKS UNDER TRUCK BUT ONCE EMPTY OR CLOSE TO LOW LINE HAVE TO PRESS BREAKS TO THE FLOOR JUST TO TRY AND SLOW DOWN TO STOP... BOTH IN CITY AND HIGHWAY, IN MOTION AND WHILE PARKED
Incident date: May 1, 2018
BRAKE BOOSTER AND MASTER CYLINDER NO GOOD. BRAKE FLUID COSTENTLY DISAPPEARING, NO LEAKS UNDER TRUCK BUT ONCE EMPTY OR CLOSE TO LOW LINE HAVE TO PRESS BREAKS TO THE FLOOR JUST TO TRY AND SLOW DOWN TO STOP... BOTH IN CITY AND HIGHWAY, IN MOTION AND WHILE PARKED
Incident date: Jun 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BOB ROHRMAN SCHOENBERG LINCOLN, 847-278-3333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD ... Read more
Incident date: Mar 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RHINEBECK FORD (3667 NY-9G, RHINEBECK, NY 12572, (845) 876-4440) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED BLUE SPRINGS FORD (3200 NW SOUTH OUTER RD, BLUE SPRING, MO 64015, 800-524-1848) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABL... Read more
Incident date: Jun 4, 2018
RECENTLY I RECEIVED A LETTER FROM THE LINCOLN MOTOR COMPANY ADVISING ME OF A RECALL REGARDING MY CAR'S AIRBAGS. I CONTACTED MY LOCAL FORD DEALERSHIP, DUE TO NO LINCOLN DEALERSHIP NEARBY AND WAS TOLD NO PARTS WERE AVAILABLE TO REPLACE MY CARS AIRBAG. ON JUNE 4, 2018 I RECEIVED A SECOND NOTICE ADVISING ME AGAIN OF THE RECALL AND ALSO NO PARTS ARE CURRENTLY AVAILABLE TO REPAIR THE SAFETY DEFECT. W... Read more
Incident date: May 1, 2018
VEHICLE JERKS AGGRESSIVELY FROM PARK TO REVERSE THEN REVERSE TO DRIVE AT COLD START. AND FROM PARK TO DRIVE. THEN THERE IS A DELAY IN ENGAGEMENT WHERE THERE IS NO MOVEMENT AT ALL AS YOU SIT IN THE ROADWAY WITH TRAFFIC. NO CODES DISPLAYING AFTER AN APPOINTMENT WITH DEALERSHIP AND ALTHOUGH I PROVIDED VIDEOS OF ISSUE OCCURRING THEY SAY THEY CAN'T DUPLICATE ISSUE AND I MUST COME BACK, WEEKS LATER. AS ... Read more
LINCOLN
CONTINENTAL
(1994) - POWER TRAIN
Jun 2, 2018
Incident date: May 16, 2018
TRANSMISSION FAILURE WHILE DRIVING INTO WORK ON INTERSTATE HIGHWAY. TOTAL REBUILD REQUIRED AT 87456 MILES ON CAR, COST $1800.
Incident date: May 31, 2018
TAKATA RECALL: THERE HAS BEEN A SAFETY RECALL FOR THE AIR BAG IN MY CAR SINCE 2016. I HAVE RECEIVED NOTICES THAT A REPLACEMENT WILL BE AVAILABLE IN SPRING 2018 AND THAT NO-ONE CAN RIDE IN THE PASSENGER SEAT FOR SAFETY REASONS. I HAVE CALLED THE DEALER A COUPLE OF TIMES AND THEY HAVE STATED THAT THE PART IS NOT IN. TOMORROW WILL BE JUNE, AND I FEEL THIS IS AN UNREASONABLE WAIT TIME FOR ME TO ALLOW ... Read more
Incident date: Apr 27, 2018
I PURCHASED THIS 2013 LINCOLN MKX IN OCTOBER OF 2017. IT WAS A USED VEHICLE BUT APPEARED TO BE IN EXCELLENT CONDITION. IN APRIL, THE SUNROOF FLIPPED BACK AND CHIPPED THE BACK GLASS OF THE PANORAMIC ROOF. CONSIDERING THIS IS A KNOWN PROBLEM REGARDING FORD AND THEIR SUNROOFS, MY INSURANCE REFUSES TO COVER IT. I AM A SINGLE MOTHER OF 3 AND JUST WANTED SOMETHING NICE FOR ONCE. THE DAMAGE COSTS MORE ... Read more
Incident date: Apr 27, 2018
I PURCHASED THIS 2013 LINCOLN MKX IN OCTOBER OF 2017. IT WAS A USED VEHICLE BUT APPEARED TO BE IN EXCELLENT CONDITION. IN APRIL, THE SUNROOF FLIPPED BACK AND CHIPPED THE BACK GLASS OF THE PANORAMIC ROOF. CONSIDERING THIS IS A KNOWN PROBLEM REGARDING FORD AND THEIR SUNROOFS, MY INSURANCE REFUSES TO COVER IT. I AM A SINGLE MOTHER OF 3 AND JUST WANTED SOMETHING NICE FOR ONCE. THE DAMAGE COSTS MORE ... Read more
Incident date: Jun 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE OF 2017. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT AIR BAG PARTS WOULD NOT BE AVAILABLE FOR ANOTHER YEAR TO COMPLETE THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TH... Read more
Incident date: Mar 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWLEY LINCOLN AT 860-793-8885 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANU... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HA... Read more
Incident date: Jun 1, 2016
TAKATA RECALL LETTER RECEIVED OVER TWO YEARS AGO. STILL NO FIX AVAILABLE. THE ONLY ADVICE I GET IS DO NOT ALLOW A PASSENGER TO SIT ON FRONT PASSENGER SIDE. IT HAS BEEN WAY TOO LONG. I HATE DRIVING MY CAR WITHOUT USING THE PASSENGER SIDE. I WILL NEVER BUY ANOTHER LINCOLN. I WASN'T ALLOWED TO GO TWO YEARS WITHOUT MAKING A PAYMENT.
Incident date: May 17, 2018
TL* THE CONTACT OWNS A 2005 LINCOLN LS. WHILE DRIVING 65 MPH, THE VEHICLE FELT AS IF A TIRE BLEW OUT. AFTERWARDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000. THE VIN WAS NOT AVAILABLE.
Incident date: May 17, 2018
TL* THE CONTACT OWNS A 2005 LINCOLN LS. WHILE DRIVING 65 MPH, THE VEHICLE FELT AS IF A TIRE BLEW OUT. AFTERWARDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jun 15, 2015
[XXX] DIED AS WELL AS 30 OTHERS LIKE GUINEE PIGS FOR BIG AUTO PROFIT OVER SAFETY. THEY HAD THE CHANCE TO REGULATE IN 2011 AND FAILED THANKS [XXX] CELL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1 injured
2 deaths
Incident date: Jun 15, 2015
[XXX] DIED AS WELL AS 30 OTHERS LIKE GUINEE PIGS FOR BIG AUTO PROFIT OVER SAFETY. THEY HAD THE CHANCE TO REGULATE IN 2011 AND FAILED THANKS [XXX] CELL [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1 injured
2 deaths
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (VILLAGE FORD, 11660 SE NORTH, US-441, BELLEVIEW, FL 34420) WAS CONTACTED AND CONFIRMED THAT THE... Read more
Incident date: May 15, 2015
TAKATA RECALL..... I OWN A 2007 LINCOLN MKZ. I HAVE BEEN WAITING SINCE JULY 2016 FOR A REPLACEMENT OF THE TAKATA AIRBAG. I GOT A SECOND NOTICE A YEAR LATER 2017 TELLING ME I NEED THE AIRBAG TO BE REPLACED BUT SORRY LINCOLN DOES NOT HAVE IT AGAIN. SO NOW IM GOING TO 3 YEARS THAT I HAVE BEEN UNABLE TO USE MY CAR. I HAVE 3 GRANDCHILDREN THAT I HAVE FULL CUSTODY OF. I CANNOT USE MY CAR BECAUSE... Read more
Incident date: May 17, 2016
I PURCHASED A LINCOLN MKZ IN 2015 AND IN 2016, I RECEIVED A LETTER FROM FORD ABOUT A RECALL ON MY LINCOLN PASSENGER SIDE FRONTAL AIRBAGS. 2 YEARS LATER AND MONTHLY PHONE CALLS ABOUT REPAIR AND I CONSTANTLY GET THE RUN AROUND THAT THE PARTS ARE NOT IN YET. SOLUTION IS TO NOT PUT PASSENGER UP FRONT, WHICH IS NOT A VIABLE SOLUTION. I EITHER WANT MY CAR REPAIRED OR A REPLACEMENT. I DID NOT BUY A 5 PER... Read more
Incident date: Feb 1, 2016
TAKATA RECALL IT HAS BEEN OVER 2 YEARS SINCE WE WERE NOTIFIED WE HAD AN AIR BAG RECALL. I ALSO CONTACTED THEM AFTER TWO YEARS AND WAS TOLD THEY HAD NOT GOTTEN THAT FAR YET. I STRONGLY OBJECT TO HAVING TWO WAIT OVER TWO YEARS FOR SOMETHING THIS IMPORTANT TO OUR SAFETY. IF WERE HURT OR ONE OF US KILLED IN AN ACCIDENT THAT AIR BAGS COULD HAVE KEPT US SAFE WE HAVE LEFT WORD TO SUE THE LIVING HECK... Read more
Incident date: May 24, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS ENGAGED IN PARK, THE LETTER "P" WAS HIGHLIGHTED IN THE SHIFTER DISPLAY. ON THE INSTRUMENT PANEL, THE MESSAGE "TRANSMISSION NOT IN PARK AS INDICATED" WAS DISPLAYED. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY ONE WEEK. IN ADDITION, THE VEHICLE LOST ACCELERATION AFTER COMING TO A COMPLE... Read more
Incident date: May 24, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS ENGAGED IN PARK, THE LETTER "P" WAS HIGHLIGHTED IN THE SHIFTER DISPLAY. ON THE INSTRUMENT PANEL, THE MESSAGE "TRANSMISSION NOT IN PARK AS INDICATED" WAS DISPLAYED. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY ONE WEEK. IN ADDITION, THE VEHICLE LOST ACCELERATION AFTER COMING TO A COMPLE... Read more
Incident date: Feb 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RC LACY FORD LINCOLN SUBARU (25 MAPLE AVENUE ROUTE 9W, CATSKILL, NY 12414), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS N... Read more
Incident date: May 6, 2018
5/1/18: SERVICE WHEEL ALIGNMENT AND BALANCE. NOTED THAT ALL 4 WHEELS WERE BENT 11,677 MILES 1 YEAR OLD. 5/6/18 ON TRIP THROUGH CANADA HAD 2 PARELLI CINTURATO P7 TIRES WITH BUBBLES IN THE SIDE WALL REPLACED! 12,113 MILES 5/7/18 IN ROCHESTER NY HAD FLAT TIRE HAD WHEEL REPLACED! 12,236 MILES TIRE/WHEEL COMBO IS UNSAFE AND WERE TOLD BY BOTH DEALERS THAT SERVICED THE TIRES/WHEELS (FORD/ LINCOLN DE... Read more
Incident date: May 10, 2018
WHILE DRIVING ON A BUSY ROAD THE VEHICLE LOST ALL POWER. THERE WERE 3 CHILDREN IN CAR SEATS AT THE TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TEST AND REPAIR. A FEW DAYS LATER THE VEHICLE LOST POWER AGAIN, WHILE DRIVING ON A VERY BUSY ROAD. THIS WAS A VERY DANGEROUS SITUATION. IT WAS RETURNED TO DEALER, THIS TIME THEY REPLACED THE THROTTLE BODY. THIS HAPPENED ON MAY 10TH, AND MAY 2... Read more
Incident date: May 10, 2018
WHILE DRIVING ON A BUSY ROAD THE VEHICLE LOST ALL POWER. THERE WERE 3 CHILDREN IN CAR SEATS AT THE TIME. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TEST AND REPAIR. A FEW DAYS LATER THE VEHICLE LOST POWER AGAIN, WHILE DRIVING ON A VERY BUSY ROAD. THIS WAS A VERY DANGEROUS SITUATION. IT WAS RETURNED TO DEALER, THIS TIME THEY REPLACED THE THROTTLE BODY. THIS HAPPENED ON MAY 10TH, AND MAY 2... Read more
Incident date: Apr 18, 2018
WITH 20000 MILES ON THE VEHICLE AND THE BRAKES ARE CHATTERING EXCESSIVELY....EXTREME VIBRATION WHEN BRAKING FROM HIGH SPEED.....
Incident date: Dec 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCHUMACHER LINCOLN OF DEL RAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THEY DID NOT HAVE ANY INFORMATION ABOUT THE RECALL. THE MANUFA... Read more
LINCOLN
MKZ HYBRID
(2011) - STEERING
May 22, 2018
Incident date: May 2, 2013
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. ... Read more
LINCOLN
MKZ HYBRID
(2011) - SUSPENSION
May 22, 2018
Incident date: May 2, 2013
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. ... Read more
Incident date: May 11, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE STATIONARY, THE VEHICLE LEAKED FLUID ONTO THE GROUND. THE DEALER (PHIL FITTS FORD & LINCOLN IN NEW CASTLE, PENNSYLVANIA) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE... Read more
Incident date: Apr 2, 2018
I HAD TO HAVE MY DRIVE TRAIN REPLACED LAST MONTH. WAS THERE A RECALL FOR THIS?
Incident date: Dec 1, 2017
TAKATA RECALL I RECEIVED A NOTICE OVER A YEAR AGO THAT MY 2008 LINCOLN MKX HAD BEEN RECALLED DUE TO SAFETY RECALL 16S26-PASSENGER AIRBAG INFLATOR REPLACEMENT. THE AIRBAGS COULD RUPTURE AND MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH.
Incident date: Mar 31, 2017
TAKATA RECALL HAS NOT BEEN REMEDIED. I RECEIVED THE RECALL NOTICE (17S01/NHTSA 17V-024) MARCH 2017.
Incident date: Jun 1, 2016
TAKATA RECALL. IT HAS BEEN ALMOST 2 YEARS AND I AM STILL WAITING ON THIS. WILL THERE BE ANY COMPENSATION FOR NOT BEING ABLE TO DRIVE PASSENGERS UNLESS THEY SIT IN THE BACK? NOT SATISFIED WITH LINCOLN AND DEALERSHIP RESPONSE. IF THEY HAD TO PROVIDE LOANERS TO ALL OF US I WOULD BET THAT THE PARTS AND INSTALLATION WOULD HAVE BEEN EXPEDITED. WHAT WILL BE DONE TO RECTIFY THIS AND PREVENT SUCH LONG-TE... Read more
Incident date: Jun 6, 2016
FIRST RECALL WAS JUNE 2016-NEARLY TWO YEARS LATER NO REPAIR. I WAS ADVISED TO NOT ALLOW PASSENGERS IN THE FRONT SEAT....EXCELLENT CYA FOR TAKATA, BUT VERY INCONVENIENT FOR ME/FAMILY/FRIENDS. PLEASE HELP MY COMPLAINT IHAS BEEN ACTION TO REPLACE AIRBAG, EXCEPT RARE NOTICE THE PART IS NOT AVAILABLE.
Incident date: Dec 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN LINCOLN DEALER IN SAN ANTONIO, TX WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANU... Read more
Incident date: Jun 1, 2016
"TAKATA RECALL". LINCOLN RECALL #16S26, NHTSA RECALL #16V384. DATE OF RECALL: JUNE 1, 2016. AS OF MAY 16, 2018, WE HAVE HAD NO SUCCESS IN GETTING THIS PROPERTY RESOLVED, AFTER SEVERAL PHONE CALLS.
Incident date: Jun 1, 2016
TAKATA RECALL - NO UPDATE ON REPAIR FOR THE PASSENGER AIRBAG.WANTING TO GET THIS TAKEN CARE OF.
Incident date: May 11, 2018
2013 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO BROKEN BALL JOINTS. *LD THE CONSUMER STATED 45 DAYS AFTER PURCHASING THE VEHICLE THE BALL JOINTS FAILED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR. *JS
Incident date: May 11, 2018
WIFE WAS DRIVING HOME IN MKX, LESS THAN 1000' FROM HOME, AND HEARD A LOUD POP THAT SOUNDED LIKE A GUN SHOT. DIDN'T KNOW WHAT HAPPENED UNTIL SHE GOT HOME AND WE LOOKED ALL AROUND. DIDN'T SEE ANYTHING UNTIL WE RAISED BACK HATCH DOOR AND HEARD GLASS BREAKING AND FALLING. LOOKED ON TOP AND NOTICED THAT THE VISTA ROOF HAD EXPLODED. SHE WAS GOING LESS THAN 30 MPH THANKFULLY AND SUN ROOF WAS COMPLETE... Read more
Incident date: Jun 1, 2016
"TAKATA RECALL" MY VEHICLE HAS HAD A AIRBAG RECALL ALMOST 2 YEARS AGO. THERE HAS BEEN NO FIX YET. I HAVE CONTACTED TO LOCAL DEALER. THE DEALER STATES THERE IS A WAITING LIST. FORDS SOLUTION TO THE PROBLEM IS HAVE NO IN THE FRONT PASSENGER SEAT. THIS IS A JOKE, THERE IS MORE THAN ONE PERSON IN OUR HOUSEHOLD AND THE CAR IS NEEDED FOR MOVING US AROUND. I NEED A REPLACEMENT CAR .WHO CAN HELP ME?
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHAMPAIGN FORD CITY IN CHAMPAIGN, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANU... Read more