Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ENGAGE INTO OVERDRIVE AND THE CHECK TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED A LOCAL DEALER (CASEY JACKSON FORD, 1435 E MAIN ST, ROYSTON, GA 30662) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR... Read more
Incident date: Mar 7, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT E... Read more
Incident date: Nov 17, 2016
I HAVE WAITED FOR THEM TO CALL ME. I CALLED THEM AND I WAS TOLD THEY WILL CALL ME WHEN THEY GET THE PART IN. THEN I CALLED AGAIN AND GOT THE SAME ANSWER. SO I AM NOT SURE WHAT TO DO AT THIS POINT.
Incident date: Feb 14, 2018
AT 2:30 IN THE AFTERNOON OUR CHAUFFEUR WAS SOUTHBOUND ON I 69 WITH A CUSTOMER IN CAR WHEN THEY HEARD A LOUD GUNSHOT LIKE BANG. GOT OFF ON THE NEXT EXIT TO INSPECT VEHICLE AND FOUND HOLE IN ROOF. SOMEONE FROM THE OFFICE HAD TO TAKE THEM A NOTHER CAR TO SWITCH OUT. THE ONE WITH THE SHATTERED SUNROOF WAS BROUGHT BACK TO THE SHOP.
Incident date: Jun 1, 2016
TAKATA RECALL. IT HAS BEEN NEARLY TWO YEARS SINCE WE RECEIVED NOTICE OF THE PROBLEM WITH TAKATA AIRBAG INFLATORS AND YET WE HAVE NOT RECEIVED FURTHER INSTRUCTION REGARDING REPAIR OF THIS DANGEROUS DEFECT. RECALL NUMBER: 16V84. WHEN WILL TAKATA/FORD REPAIR THIS DANGEROUS PROBLEM? WE DO NOT LIKE DRIVING THE CAR AS IS!
Incident date: Mar 6, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (FINDLAY LINCOLN, 310 N. GIBSON RD, HENDERSON, NV 89014) WAS ... Read more
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Mar 7, 2016
HEAD LIGHT ONE OF THEM ALWAYS OFF
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE MYERS FORD (16634 NORTHWEST FWY, HOUSTON, TX 77040, (713) 766-3600) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING UNKNOWN SPEEDS, THE RIMS SHOOK. THE CONTACT CALLED SUMMERVILLE FORD (9700 DORCHESTER RD, SUMMERVILLE, SC 29485). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PALMETTO FORD, 1625 SAVANNAH HWY, CHARLESTON, SC) WHERE IT WAS DETERMINED THAT THE TIRES NEEDED TO BE FILLED WITH NITROGEN. THE VEHICLE WAS REPAIRED... Read more
Incident date: Mar 5, 2018
TAKATA RECALL WE PURCHASED A 2010 LINCOLN MKZ FROM A LINCOLN DEALERSHIP NOW OWNED BY "FORD GALAXY" IN HOUSTON, TX AND HAVE OWNED THE VEHICLE FOR 8 YEARS. IN JULY 2016 WE RECEIVED "SAFETY RECALL NOTICE 16S26" INDICATING PASSENGER AIRBAG INFLATOR SHOULD BE REPLACED AND THAT IF A CRASH NECESSITATING AIRBAG DEPLOYMENT MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR... Read more
Incident date: Mar 1, 2017
TAKATA RECALL - LINCOLN CASE #14136941 IT HAS BEEN 12 MONTHS SINCE I RECIEVED THE RECALL NOTICE. THERE IS STILL NO RESOLUTION AVAILABLE AND I ASKED FOR A LOANER VEHICLE AND IT WAS DENIED. (SEE CASE # ABOVE). LINCOLN REPRESENTATIVE STATED THAT IT WAS SAFE TO HAVE A PASSENGER IN THE DRIVER SIDE. WHEN I SPOKE WITH NHTSA THEY SAID IT WAS NOT SAFE. I WANT LINCOLN TO BUY BACK, GIVE ME A LOANER OR ... Read more
Incident date: Mar 5, 2018
TAKATA RECALL. 17S01. NHTSA 17V-024. 2 YEARS, PARTS STILL UNAVAILABLE.
Incident date: Jul 1, 2016
IN JULY 2016 I RECEIVED AN ***IMPORTANT SAFETY RECALL*** NOTICE. IT WAS LABELED AS SAFETY RECALL 16S26/ NHTSA RECALL 16V-384 FOR OUR 2008 LINCOLN MKX. THE LETTER GAVE NOTICE OF THAT THE VEHICLE'S PASSENGER FRONTAL AIRBAG INFLATOR MAY RUPTURE IN AN EVENT OF A CRASH NECESSITATING AIRBAG DEPLOYMENT. THE LETTER GAVE INSTRUCTION TO TAKE THE VEHICLE TO THE LOCAL LINCOLN DEALER TO HAVE THE AIRBAG(S) REPL... Read more
Incident date: Feb 13, 2018
TL* THE CONTACT OWNED A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash
Incident date: Feb 28, 2018
WHILE TRAVELING ON A HIGHWAY, THE MOONROOF ON MY VEHICLE EXPLODED (SOUNDED LIKE A .38 GOING OFF). I IMMEDIATELY PULLED OVER TO SEE WHAT HAD HAPPENED (THINKING MAYBE IT WAS A BLOWN TIRE) ONLY TO FIND THAT THE MOONROOF HAD COMPLETELY SHATTERED (SEE ATTACHED PICTURES). I HAD TWO OTHER PEOPLE IN MY VEHICLE AT THE TIME. FORD KNOWS THAT THIS IS A FLAW AND WON'T RECALL THESE VEHICLES IN WHICH I BELIEV... Read more
LINCOLN
MKZ HYBRID
(2013) — SERVICE BRAKES
Mar 1, 2018
Incident date: Sep 1, 2017
I HAVE ADVANCETRAC SERVICE WARNING, HILL ASSIST AND ABS DISABLED AND THE STEERING WHEEL BEING HEAVIER THAN NORMAL PLUS THE TRANSMISSION SLIPPING WHILE ACCELERATION AND BRAKING. THE PROBLEM USUALLY HAPPENS AT WET OR COLD WEATHER. IT STARTED ONCE A DAY BUT NOW AT LEAST 50 TIMES A DAY. MANY TIMES THAT HAPPENS WHEN I START THE CAR AND TURNING THE STEERING WHEEL BUT IT ALSO KEEP HAPPENING DURING DRIVI... Read more
LINCOLN
MKZ HYBRID
(2013) — ELECTRONIC STABILITY CONTROL (ESC)
Mar 1, 2018
Incident date: Sep 1, 2017
I HAVE ADVANCETRAC SERVICE WARNING, HILL ASSIST AND ABS DISABLED AND THE STEERING WHEEL BEING HEAVIER THAN NORMAL PLUS THE TRANSMISSION SLIPPING WHILE ACCELERATION AND BRAKING. THE PROBLEM USUALLY HAPPENS AT WET OR COLD WEATHER. IT STARTED ONCE A DAY BUT NOW AT LEAST 50 TIMES A DAY. MANY TIMES THAT HAPPENS WHEN I START THE CAR AND TURNING THE STEERING WHEEL BUT IT ALSO KEEP HAPPENING DURING DRIVI... Read more
LINCOLN
MKZ HYBRID
(2013) — STEERING
Mar 1, 2018
Incident date: Sep 1, 2017
I HAVE ADVANCETRAC SERVICE WARNING, HILL ASSIST AND ABS DISABLED AND THE STEERING WHEEL BEING HEAVIER THAN NORMAL PLUS THE TRANSMISSION SLIPPING WHILE ACCELERATION AND BRAKING. THE PROBLEM USUALLY HAPPENS AT WET OR COLD WEATHER. IT STARTED ONCE A DAY BUT NOW AT LEAST 50 TIMES A DAY. MANY TIMES THAT HAPPENS WHEN I START THE CAR AND TURNING THE STEERING WHEEL BUT IT ALSO KEEP HAPPENING DURING DRIVI... Read more
Incident date: Feb 16, 2018
"TAMARA RECALL" I HAVE BEEN WAITING ON A RECALL REGARDING THE AIRBAGS FOR OVER A YEAR. I WOULD LIKE TO SECURE MY VEHICLE, AS MY CHILDREN ARE DRIVEN IN THE VEHICLE REGULARLY. THIS IS NOT SOMETHING THAT O WANT TO CONTINUE TO WORRY ABOUT.
Incident date: Feb 3, 2014
FROM DAY ONE MY SUNROOF HAS LEAKED ON PASSENGER SIDE AFTER RAINING, I HAVE UNCLOGGED THE (2) DRAINS AT THE SUNROOF........DOORS HOLD WATER FROM DAY ONE......WHAT IS GOING ON HERE???
Incident date: Feb 3, 2014
FROM DAY ONE MY SUNROOF HAS LEAKED ON PASSENGER SIDE AFTER RAINING, I HAVE UNCLOGGED THE (2) DRAINS AT THE SUNROOF........DOORS HOLD WATER FROM DAY ONE......WHAT IS GOING ON HERE???
Incident date: Jan 1, 2012
2008 LINCOLN MAX. CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. *JS *JS
Incident date: May 16, 2017
"TAKATA RECALL" VEHICLE SOLD BY RIZZA FORD IN ORLAND PARK WITHOUT DISCLOSING TO ME THE BUYER!
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Feb 26, 2018
Incident date: Feb 12, 2014
WHY IS THIS RECALL REPAIR TAKING SO LONG
Incident date: Feb 13, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUEVER. THE SERVICE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MORRISTOWN FORD LINCOLN (1112 W MORRIS BLVD, MORRISTOWN, TN 37813, (423) 586-5520) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRE... Read more
Incident date: Aug 1, 2017
MAJOR WATER LEAK FROM ROOF BODY SEAM ON DRIVER SIDE.
Incident date: Mar 1, 2017
TICKING SOUND COMING FROM FRONT OF ENGINE (TIMING CHAIN)
Incident date: Feb 1, 2018
MY LINCOLN IS EATING WAY TO MUCH GAS. I SEE THAT THEY HAD A RECALL ON THE PUMP FUEL AND I AM TRYING TO FIGURE OUT IF THIS IS A PROBLEM. I CAN FILL UP MY TRUCK AND GO A COUPLE OF BLOCKS AND I HAVE TO FILL UP MY TRUCK WITHIN TWO DAYS.
Incident date: Sep 12, 2016
WHEN ACCELERATING FROM A COAST THE VEHICLE JERKS AND BANGS INTO GEAR. AT TIMES IT FEELS LIKE THE VEHICLE WAS HIT FROM BEHIND. THIS HAPPENS ANYTIME WHETHER ON A CITY STREET OR HIGHWAY IN TRAFFIC CONDITIONS. FORD FIELD SERVICE ENGINEER WAS ABLE TO DUPLICATE THIS CONCERN BUT SAID IT WAS WITHIN THE PARAMETER OF THE VEHICLE BECAUSE IT HAPPENS AT LOW SPEED. I FIND THIS A NOT ACCEPTABLE ANSWER FOR A FAUL... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BILL COLLINS FORD IN LOUISVILLE, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVA... Read more
Incident date: Jul 1, 2016
IN 2016 WE WERE NOTIFIED OF THE TAKATA AIRBAG RECALL. LINCOLN CANNOT SUPPLY ME A FIX BY DATE. I RECEIVED ANOTHER NOTICE SAYING IT IS NOT SAFE FOR ANYONE CANNOT SIT IN THE FRONT PASSENGER SIDE OF THE CAR. SINCE MY WIFE SUFFERS FROM VERTIGO WE CANNOT MAKE ANY LONG TRIPS. AS A SIDE NOTE I OWN A 2005 DATKOTA PICKUP AND BOTH TAKATA AIR BAGS HAVE BEEN REPLACED.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (DEAN ARBOR FORD, 55 W. M55, TAWAS CITY, MI) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILUR... Read more
Incident date: May 1, 2015
SINCE PURCHASE OF CAR I HAVE FEELING NAUSEOUS, TIRED, HEADACHES, AND ON SOME OCCASIONS DIZZINESS ALWAYS WHEN I'M IN CAR AND THE CAR IS ON. ALSO MY DAUGHTER ALWAYS THROWS UP WHEN SHE IS IN CAR LONGER THAN 15 MINS
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (2085 GULF TO BAY BOULEVARD, CLEARWATER FL, 33765) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT... Read more
Incident date: Jun 1, 2016
TAKATA RECALL . I HAVE BEEN WAITING TWO YEARS NOW AND STILL HAVE NOT GOTTEN ANY REMEDY FOR THE RECALL ON MY VEHICLES AIR BAG .
Incident date: Feb 20, 2018
A NOTIFICATION APPEARED ON THE SCREEN TO CHECK SUSPENSION WHILE DRIVING ON THE FREEWAY AT LEAST 65 MILES PER HOUR.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (HAMMERSLEY, 2248 LAKESIDE DR., LYNCHBURG, VA 24501, (434) 616-6243) STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THERE WAS NO ESTIMATED TIMEFRAME FOR WHEN THE PARTS WOULD BE AVAILABLE. THE MANUF... Read more
Incident date: Feb 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Feb 19, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (LANDMARK LINCOLN, 5000 S BROADWAY, ENGLEWOOD, CO 80113) WAS ... Read more
Incident date: Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENDERSON FORD (810 RIDGE RD, WEBSTER, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FO... Read more
Incident date: Feb 20, 2018
MY SUSPENSION HAS AIRBAGS THAT DO NOT WORK PROPERLY. I KNOW OTHER NAVIGATOR OWNERS THAT HAVE THE SAME PROBLEM. I HAVE HAD IT LOOKED AT AND WORKED ON BUT NOTHING CHANGES.PROBLEM SOMEWHERE IN THE SYSTEM. THE AIRBAGS DO NOT RAISE THE CAR AND IT BOUNCES AROUND WHILE DRIVING. THE CAR IS HARD TO CONTROL
Incident date: Jan 1, 2007
TAKATA RECALL. WE RECEIVED A RECALL NOTICE MARCH 2017 AND THERE IS STILL NO NOTICE TO BRING IN THE CAR FOR THE FAULTY AIRBAG REPLACEMENT.
Incident date: Feb 15, 2017
TAKATA RECALL, I BROUGHT THIS CAR FROM A DEALERSHIP IN BLACKSBURG FEB 15, 2017. THIS RECALL SHOULD HAVE BEEN FIXED BEFORE THE CAR WAS SOLD TO ME. IT IS NOW FEB 18, 2018 AND NO SIGN OF THE PARTS ARE AVAILABLE TO FIX MY CAR. WE HAVE SEVERAL TRIPS PLANNED AND NO VEHICLE TO DRIVE. WE ARE RETIRED AND GO ALOT. WE DO NOT WANT ONE OF US SITTING IN THE BACKSEAT FOR TRIPS. NOONE HAS OFFER US A VEHICLE TO U... Read more
Incident date: Feb 16, 2018
THE SUNROOF OF MY 2011 LINCOLN MKX , EXPLODED WHILE I WAS DRIVING ON THE 401 IN CANADA. (I AM US CITIZEN). A PORTION OF THE ROOF MUST HAVE BLOWN OFF ONTO CARS BEHIND ME. THE SOUND WAS SIMILAR TO THAT OF A GUN BEING FIRED AT CLOSE RANGE. IT WAS A FRIDAY, MID-AFTERNOON, AND THE START OF A 3-DAY HOLIDAY, THE FREEWAY WAS BUMPER TO BUMPER. SHATTERED GLASS RAINED IN ON MYSELF, MY 14 YEAR OLD SON AND HIS... Read more
Incident date: Feb 7, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE DRIVING 40 MPH, THE ENGINE STALLED AND THE LOW OIL PRESSURE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE ENGINE TO REGAIN NORMAL FUNCTION, BUT THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MAYAGUEZ FORD CALLED MARGINAL MAYAGUEZ, PUERTO RICO, 00681; PHONE 787-805-36... Read more
Incident date: Feb 16, 2018
TAKATA RECALL RECALL HAS BEEN ACTIVE SINCE 2016 AND MY VEHICLE'S AIRBAG STILL HASN'T BEEN REPAIRED. THIS IS VERY FRUSTRATING SINCE MY FAMILY CAN'T RIDE IN MY VEHICLE. I HAVE TO RENT A VEHICLE WHEN WE TAKE FAMILY TRIPS!
Incident date: Jul 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FAMILY FORD-LINCOLN OF MARIETTA AT (740) 373-3431 (LOCATED AT 909 PIKE ST, MARIETT... Read more