Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jun 25, 2016
RECEIVED RECALL LETTER IN 2016 AND ANOTHER RECALL LETTER IN MAY 2018 ABOUT PASS SIDE AIR BAG, TO THIS DATE I HAVE RECEIVE NO REMEDY FOR THIS ISSUE AND I AM UNABLE TO USE MY VEHICLE FOR MY FAMILY AS NO ONE CAN RIDE ON THE LEFT SIDE.
Incident date: Aug 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION FORD MEMPHIS (2515 MT MORIAH RD, MEMPHIS, TN 38115, (901) 209-1259) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Jul 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GLENN FORD LINCOLN, 4080 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 587-9020) WAS CONTACTED A... Read more
Incident date: May 8, 2018
2009 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS
LINCOLN
MKZ HYBRID
(2012) - ELECTRONIC STABILITY CONTROL (ESC)
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
LINCOLN
MKZ HYBRID
(2012) - ELECTRICAL SYSTEM
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
Incident date: Aug 1, 2018
TIGHT STEERING/REPAIRED BY DEALER 7/31/2017( RECALL # 13S08)...TIGHT STEERING AGAIN 8/1/2018 WAS TOLD BY MECHANIC( NON-DEALER) WAS STEERING PUMP, TURNED OUT TO BE UPPER INTERMITTENT STEERING SHAFT, I BELIEVE WHEN THE LOWER WAS REPLACED IT WOULD HAVE MADE SENSE TO REPLACE THE UPPER AS WELL, LOOKING FOR REIMBURSEMENT FOR AT LEAST PART $310.10 TO BE PAID TO MECHANIC @ JOES AUTO MALL /NEW BEDFORD MA
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. O.C. WELCH FORD LINCOLN, INC. (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100) WAS CONTAC... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BYERS FORD, 1101 COLUMBUS PIKE, DELAWARE, OH 43015, (888) 350-4405) WAS CONTACTED AND CONFIRMED... Read more
Incident date: Jun 10, 2016
TAKATA RECALL. I RECEIVED A NOTICE ON JUNE 2016 THAT MY AIR BAGS HAD BEEN RECALLED AND TO NOT USE THE FRONT SEAT. IT HAS BEEN OVER 2 YEARS AND THEY STILL DO NOT HAVE MY PARTS AVAILABLE. IT HAS BEEN NEAR IMPOSSIBLE TO NOT USE THE FRONT PASSENGER SEAT!! THIS HAS BEEN A HUGE INCONVENIENCE.
Incident date: Jul 12, 2018
I JUST PURCHASED A 2008 LINCOLN MKX IN MARCH. THE CAR RAN GREAT UNTIL I WENT ON A ROAD TRIP IN THE BEGINNING OF JULY. I DROVE ABOUT A COUPLE 1000 MILES. MY LAST DAY OF MY TRIP ON JULY 12 MY CAR STARTED ACTING UP. IT HAD A HARD TIME SHIFTING BETWEEN GEARS. I WOULD PUSH DOWN ON THE GAS PEDDLE AND IT TOOK IT A LONG TIME TO ACCELERATE. I FINALLY MADE IT TO MY DESTINATION. I TURNED OFF THE CAR. WHEN I ... Read more
Incident date: Jun 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MAC HAIK GEORGETOWN, 7201 N. INTERSTATE HWY 35, GEORGETOWN, TX 78628, 54... Read more
Incident date: Apr 14, 2017
ON APRIL 14, 2017, AT 9:10 P.M., ON MY WAY HOME, I PULLED UP TO OUR TOWNHOME MAIL BOX CENTER, PUT MY CAR IN PARK, UNHOOKED MY SEAT BELT AND GOT OUT OF THE CAR IN ORDER TO GET MY MAIL. I LEFT MY CAR DOOR OPEN AS I WAS ONLY GOING TO GET THE MAIL AND GET BACK IN, AS I HAVE DONE THOUSANDS OF TIMES. RIGHT AFTER I GOT OUT OF THE CAR, I REALIZED THE CAR WAS ROLLING BACK. INSTINCT HAD ME RUNNING A... Read more
Crash
1 injured
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC) WAS CONTACTED AND STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: Dec 1, 2017
2008 LINCOLN. MKX. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS
Incident date: Jul 21, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE GEAR SHIFTED INTO REVERSE WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO THE CONTACT'S GARAGE. THERE WAS DAMAGE TO THE DRIVER SIDE DOOR AND FRONT DRIVER SIDE FENDER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER (TOM ROUSH LINCOLN, MAZDA, & MITSUBISHI, 525 DAVID BROWN DR., WESTFIE... Read more
Crash
Incident date: Apr 9, 2017
I, AS WELL AS MY MECHANIC, WANT TO KNOW WHY LINCOLN GETS OUT OF TAKING CARE OF THEIR DEFECTIVE TAILLIGHT ISSUE ON VEHICLES THAT HAVE SALVAGE TITLES? IT WOULD BE ONE THING IF THE LIGHTS WERE DAMAGED OR DESTROYED IN THE ACCIDENT - BUT IF A CAR HAS BEEN BACK ON THE ROAD FOR YEARS, YET MEETS THE OTHER CRITERIA - WHY SHOULD I HAVE TO PAY FOR TAILLIGHTS THAT WENT OUT AT 60,000 MILES? IT'S A SAFETY ISSUE... Read more
Incident date: Jul 27, 2018
VERY STRONG EXHAUST FUMES IN CABIN UNDER HEAVY ACCELERATION. SMELLS LIKE SULFUR OR ROTTEN EGGS. DEALERSHIP HAS STATED THERE IS NO SOLUTION. THIS APPEARS TO BE THE SAME ISSUE THAT HAS AFFECTED OTHER LINCOLN & FORD MODELS (SUCH AS THE FORD EXPLORER).
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Jul 5, 2018
I OWN A 2018 LINCOLN NAVIGATOR, 3 MONTHS AFTER PURCHASING THE AC STOPPED WORKING. I BROUGHT IT IN TO THE DEALER AND WAS TOLD THAT LINCOLN HAD A DRIED OF VEHICLES WHICH HAD THE WRONG REFRIGERANT PUT IN FROM THE FACTORY. TODAY IS THE 22ND STRAIGHT DAY WITHOUT MY TRUCK BECAUSE THERE ARE SUPPOSEDLY NO PARTS AVAILABLE TO FIX IT. $83,000 SUV!! I EVEN HAD TO HIRE A LAWYER TO SEND THEM A LETTER TRYING TO ... Read more
Incident date: Jul 17, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN LINCOLN DEALER IN WOODSTOCK, GEORGIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE U... Read more
Incident date: Jul 23, 2018
I HAVE RECEIVED MULTIPLE NOTICES ABOUT NHTSA RECALL 16V-384 ON VIN# (XXXXX) FIRST NOTICE CONTACTED MARSHALL FORD SERVICE, CALL NEVER RETURNED. 2 ND NOTICE CONTACTED PEGUES HURST FORD LONGVIEW, TX. PARTS WERE NOT AVAILABLE. 3RD NOTICE CONTACTED PEGUES HURST PARTS DEPT TO SEE IF PARTS WERE AVAILABLE. WAS TOLD I NEEDED TO MAKE AN APPOINTMENT AND BRING THE CAR IN SO PARTS COULD BE ORDERED, 2-3 DAY... Read more
Incident date: May 1, 2018
TAKATA RECALL ON THE PASSENGER SIDE AIR BAG. SAFETY RECALL NOTICE 18SO1/NHTSA RECALL 18V046 FROM LILNCOLN MOTOR COMPANY RECEIVED MAY 2018 ADVISING RENTAL VEHICLE AVAILABLE WITH AN ALLOWANCE OF $55. INQUIRIES WITH LINCOLN DEALERSHIPS IN MYRTLE BEACH, NC (BEACH FORD MYRTLE) AND WILMINGTON, NC (CAPITOL FORD LINCOLN) ADVISE RENTALS LIMITED. I AM #50 ON THE WAIT LIST AT BEACH FORD AND #86 ON THE ... Read more
Incident date: Apr 2, 2018
I AM THE OWNER OF A 2015 LINCOLN MKC WITH 50,406 MILES WITH A BAD TRANSMISSION. THE CAR WOULD 'JERK' AS IT AUTOMATICALLY SHIFT INTO GEAR WHEN DRIVING ON A HIGHWAY OR ON A LOCAL ROAD. THIS IS A SERIOUS PROBLEM FOR ANY DRIVER.HAVING A 2015 MODEL CAR WITH 50,406 MILES HAVING A TRANSMISSION REBUILT, THE SAFETY OF THIS CAR NEED TO BE INVESTIGATED.
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 20, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (PURVIS FORD LINCOLN, INC., 3600 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, 1-540-898-3000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER W... Read more
Incident date: Jul 11, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND THE CONTACT WAS EXITING, THE VEHICLE STARTED TO ROLL FORWARD DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURED RIBS, COLLARBONE INJURIES, AND SCRAPED KNEE INJURIES THAT REQ... Read more
Crash
1 injured
Incident date: Jul 11, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND THE CONTACT WAS EXITING, THE VEHICLE STARTED TO ROLL FORWARD DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURED RIBS, COLLARBONE INJURIES, AND SCRAPED KNEE INJURIES THAT REQ... Read more
Crash
1 injured
Incident date: Jul 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PIONEER FORD SALES, 1035 US-151 BUS, PLATTEVILLE, WI 53818, (608) 348-24... Read more
Incident date: Jul 16, 2018
THE TRUCK'S TRANSMISSION SHUTTERS, SO THE WHOLE TRUCK VIBRATES. THIS IS A HUGE SAFETY ISSUE. IT CAUSES THE TRUCK TO SLOW DOWN AND OVERDRIVE DOES NOT KICK IN. SO YOU HAVE TO SLOW DOWN AND FORCE THE TRUCK TO SHIFT. THIS IS A 5.4 TRITON MOTOR. I DID CHANGE THE PLUGS AND COIL PACKS. THIS JOB IS NOT CHEAP. IF YOU LOOK AT THE FORD FORUMS I AM ONE OF THOUSANDS. IF YOU SHUT THE OVER DRIVE OFF PROBLEM IS F... Read more
Incident date: Jul 16, 2018
THE TRUCK'S TRANSMISSION SHUTTERS, SO THE WHOLE TRUCK VIBRATES. THIS IS A HUGE SAFETY ISSUE. IT CAUSES THE TRUCK TO SLOW DOWN AND OVERDRIVE DOES NOT KICK IN. SO YOU HAVE TO SLOW DOWN AND FORCE THE TRUCK TO SHIFT. THIS IS A 5.4 TRITON MOTOR. I DID CHANGE THE PLUGS AND COIL PACKS. THIS JOB IS NOT CHEAP. IF YOU LOOK AT THE FORD FORUMS I AM ONE OF THOUSANDS. IF YOU SHUT THE OVER DRIVE OFF PROBLEM IS F... Read more
Incident date: Jul 16, 2018
THE TRUCK'S TRANSMISSION SHUTTERS, SO THE WHOLE TRUCK VIBRATES. THIS IS A HUGE SAFETY ISSUE. IT CAUSES THE TRUCK TO SLOW DOWN AND OVERDRIVE DOES NOT KICK IN. SO YOU HAVE TO SLOW DOWN AND FORCE THE TRUCK TO SHIFT. THIS IS A 5.4 TRITON MOTOR. I DID CHANGE THE PLUGS AND COIL PACKS. THIS JOB IS NOT CHEAP. IF YOU LOOK AT THE FORD FORUMS I AM ONE OF THOUSANDS. IF YOU SHUT THE OVER DRIVE OFF PROBLEM IS F... Read more
Incident date: Jul 2, 2018
THE CAR WAS BEING DRIVEN IN A PARKING LOT AT 5-10 MILES/HOUR. IT RAPIDLY ACCELERATED AND WAS STOPPED ONLY AFTER BOTH FEET ON BRAKE AND EMERGENCY BRAKE USED. THE SKID MARKS ARE 32' LONG. THERE WERE MANY WITNESSES BECAUSE IT WAS IN A CHURCH PARKING LOT AT THE END OF SUNDAY SERVICE.
Incident date: Jul 13, 2018
MY 2011 LINCOLN MKX HAS A BLOWN HEAD GASKET. ONE WEEK PRIOR TO THIS DIAGNOSIS, MY CAR WAS EVALUATED AND DIAGNOSED BY THE LINCOLN DEALERSHIP BECAUSE OF AN ENGINE LIGHT BEING ON. THERE WERE NO SYMPTOMS--ONLY THE LIGHT WAS ON WHEN THE CAR WAS ON. I HAD THE OIL CHANGED BY THE DEALERSHIP AT THIS TIME AS WELL. THE DIAGNOSIS STATED THAT NO PROBLEM COULD BE FOUND, BUT THAT THE LIGHT MAY COME BACK ON, ... Read more
Incident date: Jul 13, 2018
MY 2011 LINCOLN MKX HAS A BLOWN HEAD GASKET. ONE WEEK PRIOR TO THIS DIAGNOSIS, MY CAR WAS EVALUATED AND DIAGNOSED BY THE LINCOLN DEALERSHIP BECAUSE OF AN ENGINE LIGHT BEING ON. THERE WERE NO SYMPTOMS--ONLY THE LIGHT WAS ON WHEN THE CAR WAS ON. I HAD THE OIL CHANGED BY THE DEALERSHIP AT THIS TIME AS WELL. THE DIAGNOSIS STATED THAT NO PROBLEM COULD BE FOUND, BUT THAT THE LIGHT MAY COME BACK ON, ... Read more
Incident date: Jul 16, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE A RECALL REPAIR APPOINTMENT. THE DEALER (D-PATRICK FORD LINCOLN, 1100 E WALNUT ST, EVANSVILLE, IN 47714, (812) 428-7800) CONFIRMED THAT THE PART WAS NOT AVAILABLE AND INDICATED ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CHATOM MOTOR COMPANY INC, 16835 JORDAN ST, CHATOM, AL 36518, (888)-913-6031) WAS CONTACTED AND ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KENDALL FORD OF ANCHORAGE (1950 GAMBELL ST, ANCHORAGE, AK 99501) WAS CONTACTED AND CONFIRMED THAT THE PARTS... Read more
Incident date: Jan 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SILL-TERHAR VOLVO, 125 ALTER STREET, BROOMFIELD, CO 80021, (888) 415-3424) WAS CONTACTED AND CO... Read more
Incident date: Dec 19, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TOWN & COUNTRY FORD (5041 FORD PKWY, BESSEMER, AL 35022, (205) 491-0000), BUT... Read more
Incident date: Jun 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (SANTA MONICA FORD LINCOLN, 1230 SANTA MONICA BLVD, SANTA MONICA, CA 90... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (YEMM FORD, INC, 2201 W MAIN ST, GALESBURG, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ... Read more
Incident date: Jul 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SMITH CAIRNS FORD LINCOLN, 900 CENTRAL PARK AVE, YONKERS, NY 10704, (914) 377-8100) WAS ... Read more
Incident date: Jul 18, 2018
TAKATA RECALL RECEIVED FROM LINCOLN MOTOR COMPANY NOTICE PARTS AVAILABLE FOR AIRBAG RECALL AGAIN. DEALER STATED NO PARTS AVAILABLE DID NOT KNOW WHEN HE WOULD RECEIVE THEM. THIS IS TAKING FAR TO LONG! IF THIS IS CUSTOMER SERVICE YOU NO LONGER DESERVE ME AS A CUSTOMER !
Incident date: Jul 14, 2018
OPERATOR EXPERIENCED STUCK SPEED CONTROL BUTTON AND ACCELERATED COULDN'T STOP THE SPEED ACCELERATION WITH STEERING WHEEL SO OPERATOR HIT BREAKS. LOUD BANG SOUND FOLLOWED BY DRASTIC REDUCED SPEEDS. COULD CAUSE LOSS OF CONTROL.