Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: May 6, 2018
5/1/18: SERVICE WHEEL ALIGNMENT AND BALANCE. NOTED THAT ALL 4 WHEELS WERE BENT 11,677 MILES 1 YEAR OLD. 5/6/18 ON TRIP THROUGH CANADA HAD 2 PARELLI CINTURATO P7 TIRES WITH BUBBLES IN THE SIDE WALL REPLACED! 12,113 MILES 5/7/18 IN ROCHESTER NY HAD FLAT TIRE HAD WHEEL REPLACED! 12,236 MILES TIRE/WHEEL COMBO IS UNSAFE AND WERE TOLD BY BOTH DEALERS THAT SERVICED THE TIRES/WHEELS (FORD/ LINCOLN DE... Read more
Incident date: Dec 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCHUMACHER LINCOLN OF DEL RAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THEY DID NOT HAVE ANY INFORMATION ABOUT THE RECALL. THE MANUFA... Read more
LINCOLN
MKZ HYBRID
(2011) — STEERING
May 22, 2018
Incident date: May 2, 2013
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. ... Read more
LINCOLN
MKZ HYBRID
(2011) — SUSPENSION
May 22, 2018
Incident date: May 2, 2013
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. ... Read more
Incident date: Apr 18, 2018
WITH 20000 MILES ON THE VEHICLE AND THE BRAKES ARE CHATTERING EXCESSIVELY....EXTREME VIBRATION WHEN BRAKING FROM HIGH SPEED.....
Incident date: May 11, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE STATIONARY, THE VEHICLE LEAKED FLUID ONTO THE GROUND. THE DEALER (PHIL FITTS FORD & LINCOLN IN NEW CASTLE, PENNSYLVANIA) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THERE... Read more
Incident date: Apr 2, 2018
I HAD TO HAVE MY DRIVE TRAIN REPLACED LAST MONTH. WAS THERE A RECALL FOR THIS?
Incident date: Dec 1, 2017
TAKATA RECALL I RECEIVED A NOTICE OVER A YEAR AGO THAT MY 2008 LINCOLN MKX HAD BEEN RECALLED DUE TO SAFETY RECALL 16S26-PASSENGER AIRBAG INFLATOR REPLACEMENT. THE AIRBAGS COULD RUPTURE AND MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH.
Incident date: Mar 31, 2017
TAKATA RECALL HAS NOT BEEN REMEDIED. I RECEIVED THE RECALL NOTICE (17S01/NHTSA 17V-024) MARCH 2017.
Incident date: Jun 1, 2016
TAKATA RECALL. IT HAS BEEN ALMOST 2 YEARS AND I AM STILL WAITING ON THIS. WILL THERE BE ANY COMPENSATION FOR NOT BEING ABLE TO DRIVE PASSENGERS UNLESS THEY SIT IN THE BACK? NOT SATISFIED WITH LINCOLN AND DEALERSHIP RESPONSE. IF THEY HAD TO PROVIDE LOANERS TO ALL OF US I WOULD BET THAT THE PARTS AND INSTALLATION WOULD HAVE BEEN EXPEDITED. WHAT WILL BE DONE TO RECTIFY THIS AND PREVENT SUCH LONG-TE... Read more
Incident date: Jun 6, 2016
FIRST RECALL WAS JUNE 2016-NEARLY TWO YEARS LATER NO REPAIR. I WAS ADVISED TO NOT ALLOW PASSENGERS IN THE FRONT SEAT....EXCELLENT CYA FOR TAKATA, BUT VERY INCONVENIENT FOR ME/FAMILY/FRIENDS. PLEASE HELP MY COMPLAINT IHAS BEEN ACTION TO REPLACE AIRBAG, EXCEPT RARE NOTICE THE PART IS NOT AVAILABLE.
Incident date: Dec 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN LINCOLN DEALER IN SAN ANTONIO, TX WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANU... Read more
Incident date: Jun 1, 2016
"TAKATA RECALL". LINCOLN RECALL #16S26, NHTSA RECALL #16V384. DATE OF RECALL: JUNE 1, 2016. AS OF MAY 16, 2018, WE HAVE HAD NO SUCCESS IN GETTING THIS PROPERTY RESOLVED, AFTER SEVERAL PHONE CALLS.
Incident date: Jun 1, 2016
TAKATA RECALL - NO UPDATE ON REPAIR FOR THE PASSENGER AIRBAG.WANTING TO GET THIS TAKEN CARE OF.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHAMPAIGN FORD CITY IN CHAMPAIGN, ILLINOIS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANU... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED THE SOUTH BAY LINCOLN DEALER AT 310-598-1908 (LOCATED AT 5100 W ROSECRANS AVE, HAWTHORNE, CA 90250) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WER... Read more
Incident date: May 11, 2018
2013 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO BROKEN BALL JOINTS. *LD THE CONSUMER STATED 45 DAYS AFTER PURCHASING THE VEHICLE THE BALL JOINTS FAILED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR. *JS
Incident date: May 11, 2018
WIFE WAS DRIVING HOME IN MKX, LESS THAN 1000' FROM HOME, AND HEARD A LOUD POP THAT SOUNDED LIKE A GUN SHOT. DIDN'T KNOW WHAT HAPPENED UNTIL SHE GOT HOME AND WE LOOKED ALL AROUND. DIDN'T SEE ANYTHING UNTIL WE RAISED BACK HATCH DOOR AND HEARD GLASS BREAKING AND FALLING. LOOKED ON TOP AND NOTICED THAT THE VISTA ROOF HAD EXPLODED. SHE WAS GOING LESS THAN 30 MPH THANKFULLY AND SUN ROOF WAS COMPLETE... Read more
Incident date: Jun 1, 2016
"TAKATA RECALL" MY VEHICLE HAS HAD A AIRBAG RECALL ALMOST 2 YEARS AGO. THERE HAS BEEN NO FIX YET. I HAVE CONTACTED TO LOCAL DEALER. THE DEALER STATES THERE IS A WAITING LIST. FORDS SOLUTION TO THE PROBLEM IS HAVE NO IN THE FRONT PASSENGER SEAT. THIS IS A JOKE, THERE IS MORE THAN ONE PERSON IN OUR HOUSEHOLD AND THE CAR IS NEEDED FOR MOVING US AROUND. I NEED A REPLACEMENT CAR .WHO CAN HELP ME?
Incident date: Oct 12, 2015
RETIRED US ARMY VETERAN,,,,BOUGHT CAR USED IN 2010 WITH APPROX. 25,0000 MILES FROM A DEALER. IT HAS CHROME WHEELS. AT APPROX 50,000 MILES & 2015, THE CHROME ON THE WHEELS STARTED PEELING AND I STARTED GETTING LOW TIRE PRESSURE WARNINGS FROM SLOW LEAKING. TOOK IT TO THE DEALER< ( ALWAYS DEALER SERVICED) THEY SAID THE RIM IS CORRODING AND THEY HAVE TO REMOVE THE WHEEL AND TIRE, BREAK DOWN THE TIRE O... Read more
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SOUTHWORTH FORD, 1430 N BALDWIN AVE, MARION, IN 46952, (765) 662-2561) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER... Read more
Incident date: Mar 4, 2018
3 SUA - SUDDEN UNINTENDED ACCELERATION ACCIDENTS. 1 IN 2016 IN TOWN, 2ND ON FEB. 9, 2018 ON I-10 FOR AN ACCIDENT AHEAD, AND 3 ON MAR. 4, 2018 ON A RURAL HIGHWAY. ALL THREE WERE ABOUT 10 MPH WHEN SLOWING DOWN FOR A STOP. THE CAR THEN WENT FULL ACCELERATION AND THE BRAKES WOULD NOT STOP THE CAR.
Incident date: May 12, 2018
PURCHASED THIS CAR USED (ONE OWNER) - HAVE HAD THE CAR SINCE 9/2017 WITH NO PROBLEMS. LAST WEEK (5/04/18) CAR WOULD NOT RESPOND TO START BUTTON. THOUGHT IT MIGHT HAVE BEEN A FLUKE SO DISREGARDED THIS ISSUE AS IT DID FINALLY START AFTER 5-6 TRIES. LAST NIGHT (5/12/18) WHILE TRAVELING ON A BACK ROAD (APPROXIMATELY 35 MPH) THE CAR SHUT OFF TOTALLY. LOSS OF STEERING/BRAKES. MY WIFE WAS ABLE TO GE... Read more
Incident date: Jun 1, 2016
TAKATA RECALL WAS IN JUNE OF 2016 AND ALL I HAVE FROM THE LINCOLN MOTOR COMPANY SAYING PARTS MAY BECOME AVAILABLE IN THE SPRING OF 2018, WITH NO INDICATION WHEN MY CAR WILL BE FIXED. THEY SAY DO NOT USE THE FRONT PASSENGER SEAT WHICH MAKES THE CAR VIRTUALLY USELESS FOR A FAMILY OF 5. IS THIS ACCEPTABLE?
Incident date: Jul 21, 2017
WHILE TRAVELING 50 MPH IN THE LINCOLN, ANOTHER DRIVER ATTEMPTED TO MAKE AN ILLEGAL LEFT TURN IN FRONT OF THE NAVIGATOR RESULTING IN IMMEDIATE SEVERE COLLISION. THE FRONT IMPACT DESTROYED THE FRONT END OF THE LINCOLN, AND ALSO CAUSED IT TO SPIN 180 DEGRESS RESULTING IN A SECOND COLLISION WITH THE AT FAULT DRIVER. THE DRIVER AIRBAG DID NOT DEPLOY AND RESULTED IN SEVERE INJURY TO THE DRIVER.
Crash
2 injured
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE CONTACT CALLED THE DEALER (BELL FORD/LINCOLN IN ADRIAN, MICHIGAN, 517-265-8187) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEST POINT LINCOLN IN HOUSTON, TEXAS 77079 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANU... Read more
LINCOLN
MKZ HYBRID
(2016) — WHEELS
May 10, 2018
Incident date: May 10, 2018
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED... Read more
LINCOLN
MKZ HYBRID
(2016) — UNKNOWN OR OTHER
May 10, 2018
Incident date: May 10, 2018
THE 2016 MKZ HYBRID DOES NOT COME WITH A SPARE TIRE. THIS WAS NOT TOLD TO ME WHEN THE CAR WAS PURCHASED. THE ABSENCE OF A SPARE TIRE PUTS ONE IN DANGER. THIS SHOULD BE WELL DOCUMENTED AT TIME OF PURCHASE. THEY PROVIDE A SPRAY CAN OF JUNK THAT IS USELESS UNLESS YOU HAVE A PIN IN YOUR TIRE. ANY DAMAGE TO THE TIRE AND YOU ARE STRANDED UNTIL YOU CAN GET TO A TIRE OUTLET THAT HAS THE TIRE YOU NEED... Read more
Incident date: May 10, 2018
THIS IS IN REGARDS TO THE TAKATA RECALL. I RECEIVED MY FIRST LETTER FROM THE LINCOLN MOTOR COMPANY REGARDING THE RECALL JULY 2016. THE ISSUE HAS YET YO BE TAKEN CARE OF AND ALMOST TWO YEARS HAS PASSED. THIS IS SOMETHING I BELIEVE TO BE EXTREMELY IMPORTANT ESPECIALLY FOR THE PASSENGER IN MY CAR, WHICH MOST OF THE TIME IS FAMILY. EVERY SINCE I'VE RECEIVED THIS LETTER I TRY NOT TO HAVE ANYONE SIT... Read more
Incident date: Mar 1, 2018
MY REAR VIEW CAMERA WORKS INTERMITTENTLY. SOME TIMES IT JUST SAYS CALL THE DEALER.
Incident date: May 2, 2018
WHEN AT A RELIGHT, MY FORT WAS ON THE BRAKE,YET THE STEERING WHEEL,PULLED IT TO THE LLEFT. THE IT WAS O.K. I DROVE ON ADD PARKED ,WENT TO STORE, THEN RETURNED TO MY CAR PUT IN REVERSE,THEN PUT IN. DRIVE AND TURNED THE STEERING WHEEL TO THE LEFT. IT PULLED IMMEDIATELY TO THE RIGHT, CAUSING ME TO GO OVER THE YELLOW BLOCK AND HIT THE KERB,IT WAS OUT OF MY CONTROL,CAUSED DAMAGE TO THE CAR. THE F... Read more
Incident date: Jan 1, 2016
TAKATA RECALL. I HAVE BEEN CALLING LINCOLN ON A REGULAR BASIS FOR 2 YEARS HOPING TO GET MY AIRBAG REPLACED. I KEEP GETTING THE SAME OLD STORY OF "IT WILL BE READY IN 4-6 MONTHS". THE DATE KEEPS GETTING PUSHED OUT. THEY NEED TO EXPEDITE THESE REPAIRS.
Incident date: Feb 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222) WHERE IT WAS C... Read more
Incident date: Oct 6, 2010
I HAVE BEEN TRYING FOR YEARS TO GET A REPLACEMENT AIRBAG DUE TO RECALL FROM COMMERCIAL FORD IN ARANSAS PASS, TX WHO SERVICES MY CAR. THEY SAY THEY NEVER RECEIVED ANY AIRBAGS. MY RECALL STATES THAT NO ONE SHOULD SIT IN MY PASSENGER SEAT YET I CANNOT GET THE AIRBAG REPLACED. WHAT IS MY NEXT STEP?
Incident date: May 9, 2018
TAKATA RECALL I'VE CHANGE THE BRAKE SWITCH ON MY CAR OVER FOUR TIMES AND IT WENT OUT AGAIN. MT CAR WILL NOT CHAGE GIER WHEN THIS HAPPENS. I WOULD LIKE TO KNOW IF THERE HAS BEEN A RECALL WITH THIS PROBLEM. THIS HAPPENS AFTER THE VEHICLE IS PARK.
Incident date: Jul 7, 2016
BEEN WAITING OVER 18 MONTHS FOR REPAIRS. HOW DO I PURSUE THIS? FORD DEALER SAYS NO PARTS AVAILABLE,
Incident date: May 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MCLARTY DANIEL FORD, 2609 S WALTON BLVD, BENTONVILLE, AR 72712) ... Read more
Incident date: May 7, 2018
2015 LINCOLN MKT HAS HAD TWO FORWARD SUNROOFS SHATTER SINCE I PURCHASED THE VEHICLE IN JULY OF 2017. THE FIRST OCCURRED WHEN A STONE KICKED FROM A TRUCK TIRE STRUCK IT. BUT THE SECOND INCIDENT OCCURRED WITH NO SUCH TRAFFIC AROUND MY VEHICLE. THE GLASS SHATTERED AS I HEARD TWO LOUD CRACKS WITHIN ABOUT 5 SECONDS OF ONE ANOTHER. AGAIN, I OBSERVED NO TRAFFIC THAT WOULD LIKELY BE THE SOURCE OF A TH... Read more
Incident date: May 3, 2018
DOOR AJAR WARNING ON THE DRIVER'S DOOR KEEPS THE VEHICLE FROM LOCKING WHILE DRIVING - AND ALSO DOES NOT WANT TO LOCK AFTER THE VEHICLE HAS BEEN SHUT OFF AND IS STAIONARY; I HAD THIS FIXED A YEAR AGO IN 2017 AT GENE MESSER FORD HERE IN AMARILLO AND NOW THE PROBLEM IS BACK; PLEASE ADVISE ASAP.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. ADDITIONALLY, THE PASSENGER SIDE FRONTAL AIR BAG WAS PROTRUDING THROUGH THE DASHBOARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT TH... Read more
Incident date: Jan 1, 2017
TAKATA RECALL POOR CUSTOMER SERVICE AND LACK OF HUMANITY AS FORD AND LINCOLN REFUSE TO PROVIDE LOANER VEHICLES FOR ALL OF THEIR CUSTOMERS WHO ARE AFFECTED BY THIS. OUR FAMILY HAS ENDURED ALMOST 1 1/2 YEARS OF MENTAL STRESS WORRYING ABOUT GETTING INTO A SIMPLE FENDER BENDER BECAUSE IT COULD POTENTIALLY CAUSE SERIOUS INJURY OR DEATH AS RESULT OF A LIFESAVING DEVICE THAT COULD IN FACT KILL THE DRIVE... Read more
Incident date: May 4, 2018
MY 2000 LINCOLN LS LEAKING FROM THE GAS TANK. THIS WAS IDENTIFIED AS A DEFECT IN 2005 BUT ACCORDING TO LINCOLN MY VIN NUMBER IS NOT INCLUDED IN THE RECALL.THIS IS A VERY DANGEROUS PERHAPS LIFE THREATENING . WHEN I WAS LAST FILLING UP MY CAR I WAS TOLD BY THE COSTCO ATTENDANT I HAD TO ROLL MY CAR FORWARD DUE TO THE LEAK FROM THE TANK.
Incident date: Dec 1, 2017
TAKATA RECALL. WE PURCHASED THIS CAR NEW APR 11, 2011 FROM MACK HAIK LINCOLN IN GEORGETOWN TX. WE HAVE SINCE RECEIVED TWO SAFETY RECALL NOTICES BUT GET NO HELP FROM THE DEALER. OUR LAST RECALL NOTICE INCLUDED A WARNING NOT TO ALLOW PASSENGERS IN THE RIGHT FRONT SEAT.
Incident date: Jun 20, 2017
THE BALL JOINT SO MY 1995 LINCOLN TOWN CAR HAVE FELL OFF THE LOWER CONTROLLER ARM IS BADLY DAMAGED AND I GET A LOT OF MISFIRES IN THE ENGINE IS JUST A LOT OF STUFF THIS WRONG WITH IT
Incident date: Jun 20, 2017
THE BALL JOINT SO MY 1995 LINCOLN TOWN CAR HAVE FELL OFF THE LOWER CONTROLLER ARM IS BADLY DAMAGED AND I GET A LOT OF MISFIRES IN THE ENGINE IS JUST A LOT OF STUFF THIS WRONG WITH IT
Incident date: Jun 20, 2017
THE BALL JOINT SO MY 1995 LINCOLN TOWN CAR HAVE FELL OFF THE LOWER CONTROLLER ARM IS BADLY DAMAGED AND I GET A LOT OF MISFIRES IN THE ENGINE IS JUST A LOT OF STUFF THIS WRONG WITH IT
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT INCLUDED IN ANY MANUFACTURER RECALLS OR TSBS FOR THE AIR BAGS. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE, BUT HAD NOT DETERMINED THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER ... Read more
Incident date: May 3, 2018
TAKATA RECALL. OVER 2 YEARS AGO FORD MOTOR CO ISSUED A RECALL FOR MY VEHICLE FOR THE PASSENGER SIDE AIR BAGS. FORD IS DOING NOTHING FOR ME AND IS IGNORING MY REQUESTS FOR HELP. THEY ACTUALLY SENT ME A LETTER THAT INSTRUCTED ME TO NOT USE THE FRONT PASSENGER SEAT IN MY CAR. HOW RIDICULOUS IS THAT? *JS
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER ASSIST FAULT WARNING INDICATOR SUDDENLY DISPLAYED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE CONTACT NOTIFIED AN UNKNOWN LOCAL DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS RELATED TO THE VIN FOR THE POWER STEERING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIF... Read more