Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 1, 2016
TAKATA RECALL- IT HAS BEEN ALMOST 2-1/2 YEARS SINCE I RECEIVED THE RECALL NOTICE..I CONTINUE TO DRIVE MY CAR AS IT IS MY ONLY MEANS OF TRANSPORTATION...WHEN WILL LINCOLN BE FORCED TO MAKE REPAIRS? I AM VERY CONCERNED ABOUT THE SAFETY OF MY VEHICLE...
LINCOLN
MKZ HYBRID
(2011) - UNKNOWN OR OTHER
Oct 6, 2018
Incident date: Jul 1, 2018
EARLY THIS SUMMER THE FRONT PASSENGER DOOR OPEN/LOCK MECHANISM BROKE. THE DOOR CAN NOT BE LOCKED. IT CAN BE OPENED FROM INSIDE BUT WITH MORE FORCE THAN USUAL. A FEW MONTHS LATER THE VERY SAME PROBLEM OCCURRED WTH THE DRIVER SIDE, FRONT, MECHANISM. THIS SEEMS TO BE A DESIGN FLAW AND NOT A COINCIDENCE.
LINCOLN
CONTINENTAL
(1997) - AIR BAGS
Oct 6, 2018
Incident date: Oct 3, 2018
TAKATA RECALL. I WAS DRIVING 35MPH GOING DOWN MAIN ROAD IN AN OFFICE PARK. OTHER VEHICLE FAILED TO YIELD RIGHT OF WAY AND CAME THRU STOP SIGN. I HAD ALMOST ZERO TIME TO REACT. I SLAMMED ON BRAKES TRYING TO PREPARE FOR IMPACT. WE HIT. MY DRIVER'S SIDE FRONT BUMPER HIT HIS PASSENGER SIDE FRONT. HIS AIRBAG DEPLOYED, MINE DID NOT. POLICE, FIREFIGHTERS, AND AMBULANCE PERSONNEL STATED IT SHOULD HAVE. I ... Read more
Crash
Incident date: May 14, 2017
TAKATA RECALL. THE CAR ACCELERATES ON ITS OWN WHEN HITTING THE BRAKES., WHILE IN MOTION. ( PERIODICALLY.)
Incident date: May 14, 2017
TAKATA RECALL. THE CAR ACCELERATES ON ITS OWN WHEN HITTING THE BRAKES., WHILE IN MOTION. ( PERIODICALLY.)
Incident date: Jun 15, 2015
KEYLESS IGNITION DEATHS, RINA & PASQUALE FONTANINI PASS RULES & REGULATIONS ON KEYLESS AUTOS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
2 deaths
Incident date: Apr 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE RECALL NOTICE INDICATED THAT THE PART WAS UNAVAILABLE AND A LOANER VEHICLE WAS AN OPTION; HOWEVER, THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 561-454-1800, LOCATED AT 2102 SOUTH FEDERAL HIGHWAY, SUITE B, DELRAY BEACH, FL 33483) STATED THAT A LOANER VEHICLE WA... Read more
Incident date: Jun 19, 2018
TAKATA INFLATOR AND AIRBAG WHEN I ENTER MY VIN REGARDING THE TAKATA AIRBAGS, IT SUGGESTS THAT MY VEHICLE HAS TWO AIRBAG ISSUES FOR WHICH PARTS ARE NOT CURRENTLY AVAILABLE. WHEN I CONTACTED CUSTOMER SERVICE REGARDING THE MATTER THEY ALSO INDICATED THAT PARTS FOR MY VEHICLE WOULD NOT BE AVAILABLE UNTIL THE END OF THE YEAR. HOWEVER, MYSTERIOUSLY AFTER COMPLAINING ABOUT POOR CUSTOMER SERVICE AT THE... Read more
Incident date: Oct 3, 2018
I PURCHASED THIS CAR IN SEPTEMBER 29, 2013, WITH 3 MILES ON IT. IT CURRENTLY HAS JUST OVER 20,000 MILES ON IT. THE BRAKE BOOSTER STARTED HISSING, SQUEALING, WHEN I DEPRESSED THE BRAKES TO START THE CAR LAST WEEK, BUT I THOUGHT IT WAS BECAUSE I HAD JUST WASHED THE CAR. NOW THE CAR WAS JUST OUT OF WARRANTY. THIS SHOULD BE COVERED UNDER THE WARRANTY, BUT LINCOLN WANTS $1,000 TO REPAIR.
Incident date: Oct 3, 2018
BRAKES SPONTANEOUSLY WENT SOFT, DURING TRAVEL (30 MPH?). CHANGED MASTER CYLINDER WHICH SEEMED TO RESOLVE ISSUE. COUPLE OF WEEKS LATER, HAPPENED AGAIN UWHILE IN MOTION. MASTER CYLINDER CHANGED 2ND TIME UNDER WARRANTY. HAPPENED THIRD TIME WITHIN WEEKS TRAVELING ABOUT 50 MPH. THE THIRD TIME, IT HAPPENED UPON APPLICATION OF BRAKES (NOT AGGRESSIVE) WHICH CAUSED ABS ACTIVATION. PULSE WAS FELT IN BRA... Read more
Incident date: Jun 15, 2016
TAKATA RECALL - RECEIVED INITIAL RECALL NOTICE JUNE 2016. (SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384) CALLED DEALER AND WAS TOLD WHEN PART IS AVAILABLE WE WOULD BE NOTIFIED. RECEIVED SECOND NOTICE DECEMBER 2017. CALLED DEALER AND WAS AGAIN TOLD WHEN PART IS AVAILABLE WE WOULD BE NOTIFIED. MAY 2018 RECEIVED THIRD NOTICE WHICH INCLUDED INFORMATION ABOUT CAR RENTAL OPPORTUNITY. WE RESEARCHED OF... Read more
Incident date: Jul 14, 2018
OPERATOR EXPERIENCED STUCK SPEED CONTROL BUTTON AND ACCELERATED COULDN�T STOP THE SPEED ACCELERATION WITH STEERING WHEEL SO OPERATOR HIT BREAKS. LOUD BANG SOUND FOLLOWED BY DRASTIC REDUCED SPEEDS. COULD CAUSE LOSS OF CONTROL. RESULTED IN SPEEDING TICKET DURING FAILURE SPEEDS ALMOST UP TO 100MPH DURING EMERGENCY EVENT MODE.
Incident date: Oct 2, 2018
THE FUEL RAIL ASSEMBLY DEVELOPS PINHOLES IN IT AND GASOLINE FUEL LEAKS ON THE MANIFOLD AND ENGINE AND CAN START A CAR FIRE. THE FUEL RAIL ASSEMBLY HAS FAILED ON A LOT OF THESE CARS. THE FUEL RAIL ASSEMBLY FAILS ON ITS OWN. THERE IS NO WEAR AND TEAR ON THIS IETM. FORD HAS NOT ISSUED A RECALL FOR THIS SAFETY ISSUE.
Incident date: Oct 2, 2018
I WAS DRIVING ON THE HIGHWAY TO SCHOOL WITH MY CHILDREN IN THE VEHICLE, AS TRAFFIC BEGAN TO SLOW I WENT TO DEPRESS THE BRAKE PEDAL AND THE VEHICLE WOULD SIMPLY NOT SLOW. THE PEDAL LITERALLY WAS DOWN TO THE FLOOR. I LUCKILY HAD PROVIDED MYSELF WITH ENOUGH DISTANCE TO HAVE TIME TO SLOW DOWN AND AVOID AN ACCIDENT. I WILL NOT JEOPARDIZE THE SAFETY OF MY CHILDREN, MYSELF OR OTHER DRIVERS ON THE ROAD. I... Read more
Incident date: Jul 18, 2018
TAKATA RECALL... I HAVE BEEN TRYING TO GET MY AIR BAGS FIXED AND THEY KEEP SAYING THEY DON'T HAVE THE PARTS SO I'M DRIVING MY CAR BECAUSE THEY HAVEN'T FIXED IT YET NOR HAVE ME A RENTAL FOR THE TIME BEING. I CALLED OVER 4 MONTHS AGO.
Incident date: May 1, 2018
2008 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *TR
Incident date: Sep 15, 2018
WHILE DRIVING MY VEHICLE CHANGES FROM AUTOMATIC TO SORTS MODE AND SHOWS SHIFT CHANGING ON DASH, WHICH CAUSES IT TO GO FROM ANY SPEED TO 5MPH INSTANTLY. IT PULLS CAR BACK AND CAUSES SUDDEN SPEED CHANGE AND IS VERY DANGEROUS. I HAVE TAKEN IT TO THE DEALER SINCE PURCHASED VARIOUS TIMES AND THE STILL DO NOT FIND ANYTHING AND I AM STILL PAYING FOR THE CAR THAT I BOUGHT A YR AGO WHILE IT CONTINUES TO DO... Read more
Incident date: Sep 15, 2018
WHILE DRIVING MY VEHICLE CHANGES FROM AUTOMATIC TO SORTS MODE AND SHOWS SHIFT CHANGING ON DASH, WHICH CAUSES IT TO GO FROM ANY SPEED TO 5MPH INSTANTLY. IT PULLS CAR BACK AND CAUSES SUDDEN SPEED CHANGE AND IS VERY DANGEROUS. I HAVE TAKEN IT TO THE DEALER SINCE PURCHASED VARIOUS TIMES AND THE STILL DO NOT FIND ANYTHING AND I AM STILL PAYING FOR THE CAR THAT I BOUGHT A YR AGO WHILE IT CONTINUES TO DO... Read more
Incident date: Sep 15, 2018
WHILE DRIVING MY VEHICLE CHANGES FROM AUTOMATIC TO SORTS MODE AND SHOWS SHIFT CHANGING ON DASH, WHICH CAUSES IT TO GO FROM ANY SPEED TO 5MPH INSTANTLY. IT PULLS CAR BACK AND CAUSES SUDDEN SPEED CHANGE AND IS VERY DANGEROUS. I HAVE TAKEN IT TO THE DEALER SINCE PURCHASED VARIOUS TIMES AND THE STILL DO NOT FIND ANYTHING AND I AM STILL PAYING FOR THE CAR THAT I BOUGHT A YR AGO WHILE IT CONTINUES TO DO... Read more
Incident date: Sep 19, 2018
SWOLLEN LUG NUTS. CANNOT PLACE SOCKET WRENCH ON LUG NUT TO REMOVE TIRE PER FORD DEALER. VEHICLE WAS STATIONARY IN FOR TIRE ROTATION AT FORD DEALERSHIP. WILL CAUSE ISSUE WITH FLAT TIRE ON THE ROAD IF UNABLE TO CHANGE FLAT TIRE DUE TO SWOLLEN LUG NUTS. SHOW LOW FORD IN SHOW LOW ARIZONA IS THE DEALER.
Incident date: Sep 28, 2018
WHILE DEPRESSING THE BRAKE PEDAL, A HISSING NOISE CAN BE HEARD COMING FROM THE VEHICLE AND THE PEDAL EFFORT REQUIRED TO STOP THE VEHICLE HAS BECOME HARDER. WHILE INVESTIGATING THIS MATTER, MY MECHANIC FOUND A RECALL CONCERNING THE EXACT SAME ISSUE I WAS HAVING ON THE SAME EXACT MAKE, MODEL, AND YEAR AS MINE (RECALL NUMBER 13NO2). WHEN I WENT TO THE FORD SERVICE DEPARTMENT, I WAS TURNED AWAY AS MY ... Read more
Incident date: Sep 29, 2018
CARBON DIOXIDE COME INTO CAB EVERY TIME YOU PRESS ON GAS.I HAVE CARBON DIOXIDE MONITORS TO PROVE IT HAPPENS LINCOLN HAS TRIED TO FIX IT 3 OR 4 TIMES .THERE ANSWER ,THEY CANNOT FIX PROBLEM THIS PROBLEM HAS SHOWED UP IN OTHER VEHICLES . THE ENGINE IS 6 CYLINDER MODEL
Incident date: Aug 29, 2018
THE STEERING IN MY CAR IS VERY LOOSE. THE CAR TURNS AT THE SLIGHTEST SHIFT OF THE STEERING WHEEL. IT'S DIFFICULT TO CONTROL ON THE INTERSTATE.
Incident date: Jan 1, 2017
TAKATA RECALL I WAS TOLD I GET A RENTAL WHILE WAITING FOR THIS PART TO BE AVAILABLE. THAT WAS THREE MONTHS AGO. I AM STILL NOT IN A RENTAL AND I DRIVE MY VEHICLE EVERYDAY WITH MY CHILDREN'S LIFE AT RISK. THIS IS RIDICULOUS AND I WANT SOME SORT OF RESOLUTION.
Incident date: Mar 17, 2017
2012 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO VEHICLE WITHOUT AIRBAGS AND AIRBAG REPLACEMENT. *AS THE CONSUEMR STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Incident date: Apr 1, 2016
THE ORIGINAL RECALL IS FROM APRIL 2016. SINCE THAT TIME I COULD NOT HAVE A PASSENGER IN THE VEHICLE. IN MAY 2018 I WAS OFFERED A RENTAL CAR BECAUSE NOW I CANNOT DRIVE MY VEHICLE AT ALL. MY CAR HAS BEEN SITTING IN MY DRIVEWAY NOW SINCE JULY 3RD AND I AM FORCED TO DRIVE A RENTAL THAT IS NOT COMPARABLE TO MY MKX. ALSO, IT IS QUITE INCONVENIENT SINCE EVERY 30 DAYS I HAVE TO RENEW THE RENTAL AGREEM... Read more
Incident date: Sep 11, 2018
CAR UNINTENTIONALLY ACCELERATED AND CRASHED BRAKES FAILED WHILE ATTEMPTING TO TURN IN A DRIVEWAY.
Crash
1 injured
Incident date: Sep 11, 2018
CAR UNINTENTIONALLY ACCELERATED AND CRASHED BRAKES FAILED WHILE ATTEMPTING TO TURN IN A DRIVEWAY.
Crash
1 injured
Incident date: Jul 13, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCCOY MILLS FORD AT (888) 434-3145 (LOCATED AT 700 W COMMONWEALTH AVE, FULLERTON, CA 92832) AND WA... Read more
Incident date: Jan 16, 2018
TAKATA RECALL PASSENGER AIR BAG LIGHT GOING OFF AND ON. IT HAS BEEN DOING IT FOR A LONG TIME AND CONTINUES. RECEIVED RECALL NOTICE. PARTS ARE STILL NOT AVAILABLE.
Incident date: Jun 2, 2018
DRIVER DOOR AJAR LIGHT WILL NOT GO OUT...CAUSING INTERIOR LIGHTS TO STAY ON AFFECTING VISIBILITY AT NIGHT,,,AND CAUSING BATTERY TO RUN DOWN... VEHICLE HAS ONLY BEEN DRIVEN 27,000 MILES ...VEHICLE WAS IN MOTION ON A CITY STREET WHEN THIS WAS NOTICED...ALSO DOORS WILL NOT LOCK AND ALARM WILL NOT SET WHEN PARKING WHEN THIS DOOR SWITCH MALFUNCTIONS
Incident date: Sep 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE VEHICLE WAS TAKEN TO BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) FOR A REPLACEMENT APPOINTMENT; HOWEVER, WHEN THE CONTACT ARRIVED, SHE WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PROMISED THAT T... Read more
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MARLER FORD AT (318) 641-1463 (LOCATED AT 22077 US-167, DRY PRONG, LA 71423) AND WAS INFORMED THAT... Read more
Incident date: Jan 4, 2017
JANUARY 2017 RECALL ON AIRBAGS, STILL LISTING "NO RESOLUTION" IN SEPTEMBER 2018, ALMOST 2 YEARS LATER.
Incident date: Sep 18, 2018
WHILE DRIVING NORMALLY, THE ACCELERATOR STUCK OPEN CAUSING THE CAR TO GAIN AN EXCESS AMOUNT OF SPEED IN TRAFFIC. THE CAR WOULD NOT TURN OFF AND THE BREAKS WOULD NOT HOLD IT OR SLOW IT DOWN. IN THE END THE CAR WAS TOTALED AFTER HITTING 2 TREES AND A WALL.
Crash
1 injured
Incident date: Sep 23, 2018
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER LINCOLN OF DELRAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 454-1800) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED I... Read more
Incident date: Sep 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BILL ALEXANDER FORD LINCOLN MERCURY, 801 E 32ND ST, YUMA, AZ 85365, 928-344-2200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NO... Read more
Incident date: Sep 24, 2018
I WAS IN BACK OF MY MKX IN DRIVEWAY OF MY SISTERS HOME. I WAS TRYING TO GET THE TAILGATE DOOR TO OPEN AND IT WOULDN'T OPEN. I TRIED THREE TIMES TO OPEN WITH THE RELEASE BUTTON. IT WOULD NOT OPEN. SO I WENT OPENED AND STOOD AT THE DOOR TO PRESS THE RELEASE BUTTON FROM INSIDE TWICE AND IT STILL WOULDN'T OPEN THE TAILGATE. AS MY SISTER WAS COMING OUT OF HER HOME SHE WAS YELLING FOR ME TO MOVE MOVE BE... Read more
Incident date: Aug 30, 2018
CAR WAS MOVING HIT BUMP IN ROAD AND BRAKE PEDAL WENT TO FLOOR.THINKING PROBLEM WAS BRAKE PADS AND CALIPERS HAD FRONT AND READ PADS AND CALIPERS INSTALLED STILL LOW BRAKE PEDAL.WENT TO LINCOLN DEALER HAD BRAKE FLUSH PREFORMED BY LINCOLN DEALER,REPORT CAME BACK IT WAS MY HYDRAULIC CONTROL MODULE COSTING $1,306 PLUS TAX LABOR IS SEPARATE COST. HAD CAR APPRAISED AT LINCOLN DEALER I BROUGHT CAR FRO... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM SNEAD FORD (2401 W MAIN ST, WAYNESBORO, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HEMPSTEAD FORD, 301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516)-483-7200) WAS CONTACTED AND CONF... Read more
Incident date: Sep 1, 2018
AT MY 55000 MILE SERVICE I WAS INFORMED THAT ALL MY WHEEL LUG NUTS NEEDED TO BE CHANGED BECAUSE OF SWELLING. PER THE MECHANIC, THIS IS A KNOW PROBLEM WITH THIS LUG NUTS ON THIS MODEL OF LINCOLN. I JUST HAD THEM REPLACED WITH THE TOTAL COST OF REPAIR INCLUDING THREE DAMAGED LUG STUDS FOR APPROX $440. THE REPLACEMENT LUG NUTS WERE THE SAME AS THE ORIGINAL ONES.
Incident date: Feb 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEET PONTE FORD LINCOLN (5074 NY-5A, YORKVILLE, NY 13495, (315) 736-3381) WAS CONTACTED AND CONFIRMED THAT... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (PREMIER FORD LINCOLN, 5001 GLENWOOD RD, BROOKLYN, NY 1... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (PREMIER FORD LINCOLN, 5001 GLENWOOD RD, BROOKLYN, NY 1... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMPSTEAD FORD LINCOLN (301 N FRANKLIN ST, HEMPSTEAD, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Sep 16, 2018
TL* THE CONTACT OWNED A 1999 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 25 MPH IN HEAVY RAIN, THE VEHICLE HYDROPLANED AND CRASHED WITH A FLAT BED TOW TRUCK. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE DEPARTMENT WAS PRESENT, BUT A REPORT WAS NOT FILED. THE CONTACT AND A PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED, AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT... Read more
Crash
2 injured
Incident date: Aug 7, 2018
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG,... Read more
Incident date: Aug 7, 2018
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG,... Read more