Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Mar 1, 2017
TAKATA RECALL, STILL WAITING ON REPAIR FOR PASSENGER SIDE AIRBAG, RECALL STARTED MARCH 2017? CAMPBELL FORD IN NILES MI. SAID NO LOANER CARS AVAILIABLE? I CALLED ANOTHER FORD DEALERSHIP THAT TOOK DOWN VIN NUMBER AND SAID THEY WOULD CALL WHEN PARTS ARE AVAILIABLE, STILL WAITING?
Incident date: Oct 28, 2018
TAKATA RECALL - TO DATE THE PARTS ARE NOT AVAILABLE TO REPAIR THE PROBLEM. WE ARE IN DANGER BY NOT BEING ABLE TO REPAIR THE VEHICLE. SOME SORT OF REPAIR SHOULD BE AVAILABLE INSTEAD OF HAVING TO WAIT ON PARTS.
Incident date: Oct 22, 2018
MY CAR HAS HAD NUMEROUS ELECTRICAL ISSUES SINCE THE DAY I HAVE PURCHASED IT. AGAIN, LAST WEEK, THE INSTRUMENT PANEL LIT UP WITH NUMEROUS CODES. I DROVE IT TO THE DEALERSHIP AND LEFT THE CAR FOR A FEW DAYS. THE CODES CLEARED AND THEY CANNOT ROOT CAUSE THE ISSUE. IN ADDITION, WHEN I HAVE BEEN AT A STOP LIGHT THE DRIVER'S SEAT REGRESSES BACKWARDS, AND THE SIDE VIEW MIRROR MOVES AT THE SAME TIME.
Incident date: Oct 22, 2018
MY CAR HAS HAD NUMEROUS ELECTRICAL ISSUES SINCE THE DAY I HAVE PURCHASED IT. AGAIN, LAST WEEK, THE INSTRUMENT PANEL LIT UP WITH NUMEROUS CODES. I DROVE IT TO THE DEALERSHIP AND LEFT THE CAR FOR A FEW DAYS. THE CODES CLEARED AND THEY CANNOT ROOT CAUSE THE ISSUE. IN ADDITION, WHEN I HAVE BEEN AT A STOP LIGHT THE DRIVER'S SEAT REGRESSES BACKWARDS, AND THE SIDE VIEW MIRROR MOVES AT THE SAME TIME.
Incident date: Oct 27, 2018
NO DISCERNING ISSUES LEADING UP TO THE TIRE FAILURE, IT'S BEEN MULTIPLE FAILURES, INDUCES BY POTHOLES OR ROAD GRATES YOU WOULD NORMALLY ENCOUNTER WHILE DRIVING. IN 2 INCIDENTS THE SIDEWALLS OF THE TIRES FAILED COMPLETELY RIPPING THE TIRE SIDEWALL OPEN. ONE SIMPLY JUST FLATTENED THE TIRE, AS OF NOW, THE SHOP IS CLOSED TODAY SO I DON'T KNOW IF IT'S REPAIRABLE YET.
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Oct 28, 2018
Incident date: Oct 1, 2017
TAKATA RECALL: I RECEIVED NOTICE THE RECALL A YEAR AGO. I IMMEDIATELY CALLED A FORD DEALER ABOUT THE RECALL WHO TOLD ME THEY WOULD CALL WHEN READY TO REPLACE MY AIR BAG. I HAVE NOT BEEN CONTACTED NOR GOTTEN MY AIR BAG REPLACED.
Incident date: Oct 21, 2018
ODOMETER DISCREPANCY. 07/28/14. 86,987 09/12/18. 70,447 ACTUAL MILEAGE 73,220
Incident date: Jun 1, 2016
TAKATA RECALL: OVER TWO YEARS FOR A SAFETY RECALL OF THIS IMPORTANCE IS UNACCEPTABLE! LOCAL FORD DEALER DID NOT EVEN HAVE THE COURTESY TO RETURN MY CALL. SUPPOSED TO BE FIXED LAST QUARTER OF 2017, THEN SECOND OR THIRD QUARTER OF 2018, STILL NOTHING. NEXT WE WILL BE TOLD THE CAR IS TOO OLD TO BE FIXED. PARTS WILL BE OBSOLETE. WE ARE RUNNING OUT OF PATIENCE.
Incident date: Jun 25, 2016
ON JUNE 25, 2016 I WAS THE DRIVER AND WAS IN A ACCIDENT THE AIRBAG DEPLOYED AND CUT MY LEFT FOREARM OPEN. WAS TREATED AT HOSPITAL AND THEY GLUED IT TOGETHER.
Crash
2 injured
Incident date: Mar 7, 2017
TAKATA RECALL RECALL NUMBER NHTSA RECALL 17V-024
Incident date: Jun 1, 2016
TACKATA RECALL SINCE JUNE 1 2016 DEPLOYMENT OF PASSENGER AIR BAG HAS FATAL METAL FRAGMENTS
Incident date: Jun 8, 2016
TAKATA RECALL. I FIRST RECEIVED NOTICE IN JUNE 2016 OF THE RECALL. ANOTHER NOTICE WAS SENT IN DECEMBER 2017 INDICATING PARTS WERE NOT AVAILABLE. ANOTHER LETTER WAS SENT EARLIER THIS YEAR, STILL NO PARTS. OVER 2 YEARS IS NOT TIMELY IN RESOLVING THIS ISSUE.
Incident date: Dec 21, 2017
I HAVE RECEIVED INFORMATION ABOUT THE AIRBAGS FOR MY VEHICLE,I HAVE BEEN WAITING TO GET A REPLY FOR THE REPAIRS FOR THE AIRBAGS. AS OF TODAY NO INCIDENT HAS OCCURRED.
Incident date: Oct 27, 2018
TAKATA AIRBAGS NOT REPLACED AS OF TODAY (10/27/2018)
Incident date: Oct 26, 2018
NO RECALLS NOTICED ON THIS AUTO. NO AIRBAG ISSUES AS YET AM I ELIGIBLE TO JOIN THE CLASS ACTION SETTLEMENT. IS THERE A FORM I MUST FILL OUT? 2016 LINCOLN MKZ VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Jun 15, 2015
TL* THE CONTACT CALLED ON BEHALF OF THE VEHICLE OWNERS OF A 2013 LINCOLN MKS. WHILE THE VEHICLE WAS PARKED IN THE GARAGE WITH THE ENGINE RUNNING, THE CONTACT'S PARENTS LEFT THE VEHICLE UNATTENDED AND ENTERED THEIR HOME. THE VEHICLE WAS EQUIPPED WITH KEYLESS ENTRY THAT DID NOT CHIME TO ALERT THE DRIVER THAT THE ENGINE REMAINED ACTIVE. AS A RESULT, CARBON MONOXIDE FILLED THE GARAGE AND THE HOME, CAU... Read more
2 deaths
Incident date: Oct 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (FUCCILLO FORD OF NELLISTON, 6500 NY-5, NELLISTON, MY 13410, 518-993-5555) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONT... Read more
LINCOLN
MKZ HYBRID
(2011) - AIR BAGS
Oct 26, 2018
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), WHICH INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Oct 26, 2018
Incident date: Sep 1, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2015. THE DEALER (POMPANO FORD, INC., 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRM... Read more
Incident date: Jun 1, 2016
COMPLAINT REGARDING SAFETY RECALL 16S26 / NHTSA RECALL 16V-384. I WAS FIRST NOTIFIED BY LINCOLN MOTOR COMPANY OF THIS RECALL VIA A POSTAL LETTER IN JULY 2016. UPON BEING NOTIFIED OF THE RECALL I HAVE ASKED THE LINCOLN DEALER SEVERAL TIMES OVER THE 2 YEAR PERIOD THE RECALL HAS BEEN IN PLACE WHEN THE PARTS, ETC. WILL BE AVAILABLE TO PERFORM THE NEEDED CORRECTION. EACH TIME I HAVE RECEIVED THE RES... Read more
Incident date: Jun 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JUNE OF 2016. THE DEALER (PARKS LINCOLN OF LONGWOOD, 3505 N US HWY 17 92, LONGWOOD, FL 32750) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED ... Read more
Incident date: May 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER (MALOUF FORD OF NORTH BRUNSWICK, 732-951-0400, LOCATED AT 2210 US HWY 1 N BRUNSWICK, NJ 08920) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ... Read more
Incident date: May 5, 2010
TAKATA RECALL : IT HAS BEEN WELL OVER A YEAR SINCE THE INITIAL NOTIFICATION AND STILL NO END IN SIGHT FOR THE REPLACEMENT. MY CAR HAS NO VALUE, CONTINUES TO AGE AND I CANNOT SELL/TRADE IT IN FOR SOMETHING ELSE DUE TO THE AIRBAG RECALL. WHAT AM I TO DO?
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GWINNETT PLACE LINCOLN (3230 SATELLITE BOULEVARD, DULUTH, GA 30096, 678-823-7999) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONT... Read more
Incident date: Oct 22, 2018
I RECEIVED A LETTER FROM LOUISIANA OMV ABOUT AIRBAG RECALLS IN AUGUST 2018. BROUGHT THE VEHICLE TO THE DEALERSHIP TO HAVE THIS FIXED. I WAS INFORMED THAT THE PARTS ARE NOT IN STOCK AND THAT THERE ARE THREE OTHER RECALLS ON THIS VEHICLE AS WELL. OVER THE PAST MONTH THEY HAVE CONTINUED TO STATE THAT THE PARTS WERE NOT IN. NOW THAT A MAN TOOK THE VEHICLE ALL OF SUDDEN THEY RECEIVED THE PARTS IN THREE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL ... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (SESI LINCOLN, 3990 JACKSON RD, ANN ARBOR, MI), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EX... Read more
Incident date: Oct 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (BIG SPRING FORD, 500 W 4TH ST, BIG SPRING, TX 79720, 432-267-7424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPE... Read more
Incident date: Nov 30, 2017
TAKATA RECALL. I AM FILING A FORMAL COMPLAINT DUE TO THE FACT THAT ME AND MY FAMILY HAVE NOT BEEN ABLE TO RIDE SAFELY IN OUR LINCOLN MKX FOR APPROXIMATELY A YEAR NOW EVERY TIME I CALL THERE IS NO ESTIMATED DATE TO GET THE AIRBAGS. HOW LONG DOES THE MANUFACTURER HAVE UNTIL THEY HAVE TO DEEM THE UNSAFE ENOUGH TO TOTAL THE VEHICLE AND REIMBURSE US TO REPLACE THE VEHICLE? THEY MUST DEEM IT UNSAFE ENOU... Read more
Incident date: Jul 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD LINCOLN (4600 WEST BROAD STREET, RICHMOND, VA 23230, (804) 358-5521) WAS MADE AWARE OF THE RECA... Read more
Incident date: Apr 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE DRIVING ON A ROCKY DRIVEWAY, THE VEHICLE SKIDDED TO THE LEFT AND ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE CRASHED INTO A DITCH. THE DRIVER SUSTAINED A HEAD INJURY. THE FRONT PASSENGER SUSTAINED BACK AND SPINAL PAIN. A FOUR YEAR OLD CHILD OCCUPANT, WHO WAS WEARING A SEAT BELT, EXPERIENCED WHIPLASH. ALL OCCUPANTS RECEIVED MEDICAL ... Read more
Crash
3 injured
Incident date: Apr 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE DRIVING ON A ROCKY DRIVEWAY, THE VEHICLE SKIDDED TO THE LEFT AND ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE CRASHED INTO A DITCH. THE DRIVER SUSTAINED A HEAD INJURY. THE FRONT PASSENGER SUSTAINED BACK AND SPINAL PAIN. A FOUR YEAR OLD CHILD OCCUPANT, WHO WAS WEARING A SEAT BELT, EXPERIENCED WHIPLASH. ALL OCCUPANTS RECEIVED MEDICAL ... Read more
Crash
3 injured
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Oct 18, 2018
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERMAIN LINCOLN (133303 TAMIAMI TRAIL NORTH, NAPLES, FLORIDA, (888) 649-3826) WAS MADE AWARE OF THE RE... Read more
Incident date: Oct 26, 2017
THERE IS A RECALL ALREADY. I PURCHASED MY VEHICLE IN OCTOBER OF 2017 AND CHECKED FOR RECALLS. I SAW THE RECALL FOR THE FRONTAL PASSENGER AIRBAG INFLATOR. I CALLED A DEALERSHIP IN NOVEMBER OF 2017 AND THEY SAID THERE WAS NO REMEDY AVAILABLE YET AND TO CHECK BACK IN THE SPRING OF 2018. HERE IT IS ONE YEAR LATER AND YOUR WEBSITE SAYS THERE IS STILL NO REMEDY AVAILABLE. IS THERE ANYTHING THAT CAN... Read more
Incident date: May 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE COOPER LINCOLN OF EDMOND (616 W MEMORIAL RD, OKLAHOMA CITY, OK 73114, (866) 417-3092) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE R... Read more
Incident date: Apr 10, 2017
MY 2009 MKX HAS SCARED THE HECK OUT OF US AS WE THOUGHT A BOMB HAD GONE OFF, FOLLOWED BY THE HIGH-PITCHED WHINE WHICH ONLY STOPPED AFTER WE TURNED THE CAR OFF AND OPEN A DOOR FOR IT TO RESET ITSELF. WE WERE DRIVING WITH KIDS IN THE BACK ASLEEP,, AND ALL OF A SUDDEN IT WENT OFF AND WE COULDN'T STAND IT. TURNING THE RADIO OFF DIDN'T HELP, TURNING THE AC OFF DIDN'T HELP EITHER. WE WERE FORCED TO PULL... Read more
Incident date: Apr 10, 2017
MY 2009 MKX HAS SCARED THE HECK OUT OF US AS WE THOUGHT A BOMB HAD GONE OFF, FOLLOWED BY THE HIGH-PITCHED WHINE WHICH ONLY STOPPED AFTER WE TURNED THE CAR OFF AND OPEN A DOOR FOR IT TO RESET ITSELF. WE WERE DRIVING WITH KIDS IN THE BACK ASLEEP,, AND ALL OF A SUDDEN IT WENT OFF AND WE COULDN'T STAND IT. TURNING THE RADIO OFF DIDN'T HELP, TURNING THE AC OFF DIDN'T HELP EITHER. WE WERE FORCED TO PULL... Read more
Incident date: Jun 25, 2018
THIS CAR HAS BEEN IN THE SHOP FOUR TIMES FOR LOOSE SCREWS IN THE DASH BOARD ROLLS AROUND THIS IS GOING IN A CURVE ON HITTING THE BRAKES. PURCHASE THE CAR THE END OF MAY 2018
LINCOLN
CONTINENTAL
(9999) - LATCHES/LOCKS/LINKAGES
Oct 16, 2018
Incident date: Oct 16, 2018
CONSUMER WRITES IN REGARD TO SAFETY ISSUES WITH DESIGN OF VEHICLE, ELECTRIC DOOR SWITCH SHOULD HAVE MANUAL INTERIOR OPENING MECHANISM IN CASE OF ACCIDENT. *AS *JS
Incident date: Oct 13, 2018
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE THE CONTACT WAS DRIVING 40 MPH WITH THE SEAT BELT FASTENED, A DEER CRASHED INTO THE FRONT DRIVER'S SIDE CORNER PANEL, GRILL, WINDSHIELD, AND BUMPER. THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE AIR BAGS IMPACTED THE CONTACT'S ABDOMEN AND PELVIC AREA, BUT THERE WERE NO INJURIES. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AND SMOKE EMER... Read more
Crash
Fire
Incident date: Sep 30, 2018
MY STEERING WENT BAD WHERE I COULDN'T STEER - IT WAS LOCKED. I HAD THE RACK & PINION REPLACED AND IT HAPPENED AGAIN. FOUND OUT THERE WAS A RECALL ON THE STEERING PROBLEM AND LINCOLN DEALERS ARE SAYING THAT IT'S TOO LATE TO COVER BECAUSE I HAVE 86,000 MILES. I SPENT OVER 2200 TO REPAIR THIS PROBLEM. I FEEL THEY NEED TO REIMBURSE ME BECAUSE THIS WAS A RECALL! HELP!
Incident date: Sep 10, 2018
ABOUT A MONTH AGO, WHILE DRIVING ON THE INTERSTATE MY ABS AND TRACTION CONTROL PANEL LIGHTS LIT UP WITH SEEMINGLY NO INSTIGATOR, THEY STAYED ON UNTIL I GOT OFF THE INTERSTATE THEN WENT AWAY. FROM THEN ON THEY WOULD INTERMITTENTLY POP ON WHICH I EVENTUALLY DISCOVERED WAS MOSTLY ONCE THE VEHICLE WAS GOING OVER 60MPH. ABOUT A WEEK AFTER THE LIGHTS STARTED COMING ON, I NOTICED OCCASIONALLY WHEN I WOU... Read more
Incident date: Oct 1, 2018
DOOR AJAR SENSORS ARE FAILING AND NOT ALLOWING ME TO LOCK THE VEHICLE
Incident date: Feb 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MULLINAX FORD OF OLYMPIA AT (877) 896-0827 (LOCATED AT 225 CARRIAGE DR SW, OLYMPIA, WA 98502... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (SHEEHY FORD LINCOLN OF RICHMOND, 10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 794-0500) CONFIRMED THAT THE PART WAS UNAVAILABLE AND STATED THAT THE CONTACT WAS PLACED ON A WAITING LIST. THE DEALER STATED THAT THERE WAS NOT AN OPTION FOR A... Read more
Incident date: Jun 4, 2018
I WAS NOTIFIED OF THIS RECALL FOR AIRBAGS AND TOLD TO GET A RENTAL CAR AS MY CAR IS NOT SAFE. MY CAR HAS BEEN SITTING SINCE 6/04/18 (130 DAYS) I AM STUCK DRIVING A FORD FUSION WITH LITTLE TO NO OPTION WHILE I MAKE A PAYMENT ON A CAR THAT I DO NOT GET TO ENJOY. MY CAR IS IN MY DRIVEWAY AND IN THE WAY IT IS SITTING AND NOW WON'T START. I HAVE ASKED THE DEALERSHIP FOR ANY UPDATES AND THEY DO NOT ... Read more
Incident date: Oct 10, 2018
I HAVE RECEIVED 2 LETTERS ABOUT AIR BAG RECALL, I HAVE REPEATEDLY CALLED VAUGH FORD IN OAKDALE LOUISIANA TO HAVE MY AIRBAGS REPLACED. I AM TOLD THEY CAN NOT GET THE PLACEMENT AIRBAGS. I CALL EVERY MONTH AND RECEIVE NO SATISFACTION, I RECEIVED A LETTER FROM THE DMV OF LOUISIANA ABOUT REPLACEMENT OF AIRBAGS. CAN YOU ASSIST?
Incident date: Jun 6, 2018
WHEN THE BRAKE WAS APPLIED THE CAR KEPT WANTING TO ACCELERATE. I HAD TO KEEP MY FOOT ON THE BRAKE AND PUT THE CAR IN N THEN TURN IT OFF. I WAS STOPPING AT A LIGHT. THIS HAS HAPPENED MORE THAN ONCE WITH THIS VEHICLE.
Incident date: Jun 6, 2018
WHEN THE BRAKE WAS APPLIED THE CAR KEPT WANTING TO ACCELERATE. I HAD TO KEEP MY FOOT ON THE BRAKE AND PUT THE CAR IN N THEN TURN IT OFF. I WAS STOPPING AT A LIGHT. THIS HAS HAPPENED MORE THAN ONCE WITH THIS VEHICLE.