Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Dec 15, 2017
TAKATA RECALL I HAVE BEEN WAITING 11 MONTHS AND STILL NO REPAIR
Incident date: Sep 13, 2017
I HAVE CONTACTED SIKESTON FORD LINCOLN AND THEY HAVE YET TO CONTACT ME WITH THE REPLACEMENT FOR THE AIR BAG RECALL
Incident date: Jan 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT ADVISED NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT STATED THAT THE RECALL NOTIFICATION WAS RECEIVED TWO YEARS AGO. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER ADVISED THAT PARTS SHOULD BE AVAILABLE AT THE FOURTH QUARTER OR AT THE END OF 2018. PARTS DISTRIBUTION DISCONNE... Read more
Incident date: May 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION FROM THE NY DMV AND NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RC LACY FORD LINCOLN SUBARU DEALER ((519) 943-4300, 25 MAPLE AVE, ... Read more
Incident date: Oct 31, 2018
"TAKATA RECALL" - AFTER ALMOST 2 YEARS, MY AUTO DEALER SAYS THEY STILL DO NOT HAVE THE PARTS TO REPAIR/REPLACE AND PERFORM THE RECALL. IS THIS NOT A EXCESSIVE TIME TO CORRECT THE PROBLEM? THEY ALSO TELL ME THAT I AM NOT ENTITLED TO A RENTAL OR REPLACEMENT VEHICLE. AM I AND MY PASSENGER AT RISK OF PHYSICAL HARM DUE TO THIS DEFECT?
Incident date: Dec 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARKS LINCOLN OF TAMPA DEALER ((888) 312-3999, 10505 N FLORIDA AVE, TAMPA, FL 33612... Read more
Incident date: Oct 25, 2018
THE SUV PTO OR POWER TRANSFER UNIT OVER HEATS LEAKS GEAR OIL AND BURNS ON EXHURST PIPES. HAVE TO PULL OVER TO BREATHE AND LET COOL DOWN. DEALER SAYS IT IS A SEALED UNIT AND SHOULD NOT LEAK. NO WAY TO SERVICE UNIT SO YOU HAVE TO REPLACE FOR OVER $2400 DOLLARS
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE WATER PUMP FAILED CAUSING ANTIFREEZE TO LEAK INTO THE OIL. AS A RESULT OF THE FAILURE, THE ENGINE WAS DAMAGED AND NEEDED TO BE REPLACED. THE VEHICLE FAILURE WAS DIAGNOSED AT SIOUX FALLS FORD (4901 W 26TH ST, SIOUX FALLS, SD 57106 (605) 361-0361). THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE ... Read more
Incident date: Mar 1, 2017
TAKATA RECALL IN MARCH 2017 I RECEIVED A LETTER FROM LINCOLN MOTOR COMPANY STATING THAT THERE WAS A RECALL FOR MY VEHICLE REGARDING THE AIRBAGS. TO DATE, OCTOBER 31, 2018 THERE IS STILL NO MOVEMENT ON GETTING THIS FIXED. EVERY DAY I DRIVE A CAR THAT IS UNSAFE FOR THE PERSON SITTING IN THE PASSENGER SEAT. YESTERDAY I GOT A NOTICE OF A CLASS ACTION SETTLEMENT THAT I CAN’T EVEN ENTER INTO BEC... Read more
Incident date: Oct 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DAIVD MCDAVID PLANO LINCOLN (333 W PLANO PKWY, PLANO, TX 75075, 214-556-2453) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. TH... Read more
Incident date: Sep 3, 2018
PASSENGER SIDE AIR BAG LIGHT IS ON. WHEN I TURN THE KEY ON THE LIGHT COME ON THE DISPLAY.
Incident date: Sep 10, 2018
TAKATA RECALL. I HAVE NOW TRIED TO WORK WITH TOWO DIFFERENT FORD DEALERSHIPS TO GET MY TAKATA AIRBAG REPLACED ON RECALL. I CALL THEM AND TALK TO THEM AND GIVE THEM ALL MY INFORMATION. KORUM FORD OF PUYALLUP SAYS THAT THEY ARE NOT HANDLING THE RECALLS, AND THEN I CONTACTED BOWEN SCARF FORD OF KENT, TALKED TO A REPRESENTATIVE AND THEY SAID THEY WOULD SCHEDULE ME. THIS HAS NOT HAPPENED TO DATE A... Read more
Incident date: Jun 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER MULLINAX FORD (2317 FL-44, SMYRNA BEACH, FL 32168) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURE... Read more
Incident date: Oct 30, 2018
TAKATA RECALL 2016 RECALL STILL HAS NO REMEDY AS OF 10/30/18
Incident date: Dec 31, 2017
TAKATA RECALL. I HAVE NOT RECEIVED THE APPROPRIATE NOTICE TO LET ME KNOW THAT THE PART IS IN FOR REPAIR. DECEMBER 2018 WILL BE 1 YEAR FROM THE INITIAL RECALL NOTICE AND THAT HAS BEEN FAR TOO LONG.
Incident date: Jun 1, 2016
TL* TAKATA AIR BAG RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STAR LINCOLN (24350 WEST 12 MILE ROAD, SOUTHFIELD, MICHIGAN 48034, (248) 354-4900) WAS CONTACTED AND ... Read more
Incident date: Dec 1, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EMPIRE FORD INC. (106 OLD JONESBORO ROAD, ABINGDON, VIRGINIA 24210, (276) 669-4118) WAS MADE AWARE OF THE REC... Read more
Incident date: Jun 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE SOUTH HILLS LINCOLN DEALER (724-941-1600, 2760 WASHINGTON RD, PITTSBURGH, PA 15241) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BE... Read more
Incident date: Oct 23, 2018
TAKATA RECALL - AT FIRST I WAS TOLD FRONT PASSENGER SEAT ONLY SHOULD NOT BE USED; NOW LATEST RECALL NOTICE SAYS DANGEROUS FOR DRIVER AND PASSENGER BECAUSE DEPLOYMENT OF AIR BAG COULD CAUSE METAL DEBRIS TO SPRAY OCCUPANTS. THEREFORE, I CANNOT DRIVE AND I HAVE NOT BEEN ABLE TO GET A RENTAL CAR FROM DEALER. I NEED ASSISTANCE BECAUSE OF MY DOCTOR APPOINTMENTS.
Incident date: Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER MARK MOATS FORD (20793 COUNTY RD 424, DEFIANCE, OH 43512. 419-784-5444) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACT... Read more
Incident date: Jan 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED THE REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURE... Read more
Incident date: May 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH HILLS LINCOLN DEALER ((724) 941-1600, 2760 WASHINGTON RD, PITTSBURGH, PA 1524... Read more
Incident date: Oct 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, INFINITY OF SOUTH ATLANTA (4201 JONESBORO RD, UNION CITY, GA 30291. 678-263-3688) WAS CONTACTED AND CONFIRMED THAT PARTS ARE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. TH... Read more
LINCOLN
MKZ HYBRID
(2012) - AIR BAGS
Oct 30, 2018
Incident date: Sep 23, 2016
I AM CURRENTLY IN A RENTAL AND HAVE BEEN FOR MONTHS. CALIFORNIA CODE REQUIRES THAT, IF A MANUFACTURER OR ITS REPRESENTATIVE IS UNABLE TO REPAIR THE MOTOR VEHICLE TO CONFORM TO THE VEHICLES APPLICABLE EXPRESS WARRANTY AFTER A REASONABLE NUMBER OF ATTEMPTS. ITS BEEN TWO YEARS, MAYBE LONGER. THE VEHICLE IS NOW IN NONCONFORMITY FOR OVER 60 DAYS.
LINCOLN
MKZ HYBRID
(2012) - ELECTRICAL SYSTEM
Oct 30, 2018
Incident date: Sep 23, 2016
I AM CURRENTLY IN A RENTAL AND HAVE BEEN FOR MONTHS. CALIFORNIA CODE REQUIRES THAT, IF A MANUFACTURER OR ITS REPRESENTATIVE IS UNABLE TO REPAIR THE MOTOR VEHICLE TO CONFORM TO THE VEHICLES APPLICABLE EXPRESS WARRANTY AFTER A REASONABLE NUMBER OF ATTEMPTS. ITS BEEN TWO YEARS, MAYBE LONGER. THE VEHICLE IS NOW IN NONCONFORMITY FOR OVER 60 DAYS.
LINCOLN
MKZ HYBRID
(2012) - UNKNOWN OR OTHER
Oct 30, 2018
Incident date: Sep 23, 2016
I AM CURRENTLY IN A RENTAL AND HAVE BEEN FOR MONTHS. CALIFORNIA CODE REQUIRES THAT, IF A MANUFACTURER OR ITS REPRESENTATIVE IS UNABLE TO REPAIR THE MOTOR VEHICLE TO CONFORM TO THE VEHICLES APPLICABLE EXPRESS WARRANTY AFTER A REASONABLE NUMBER OF ATTEMPTS. ITS BEEN TWO YEARS, MAYBE LONGER. THE VEHICLE IS NOW IN NONCONFORMITY FOR OVER 60 DAYS.
Incident date: May 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 ( AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED HEMPSTEAD FORD (301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 483-7200) WHERE THE... Read more
Incident date: Sep 11, 2018
TOOK CAR IN FOR SERVICE BECAUSE ABS LIGHT CAME ON AND BRAKES WOULD SCRUB WHEN STOPPING. DEALER REPLACED WHEEL SENSOR AND TOLD US THAT BRAKE BOOSTER WAS BAD, SO WE AGREED TO REPLACEMENT. AFTER REPAIRS, WITH NEW BRAKE BOOSTER THE BRAKES SOMETIMES ARE REAL HARD TO PUSH AND DO NOT STOP THE CAR CORRECTLY. VERY UNSAFE CONDITION. IT SEEMS TO BE RE-OCCURRING AND SHORT-LIVED WHEN IT HAPPENS, BUT WHO KNOWS ... Read more
Incident date: Oct 29, 2018
I WAS NOTIFIED OF THE RECALL IN JULY 2016; NEARLY 2 1/2 YEARS LATER NOTHING HAS BEEN DONE
Incident date: May 1, 2018
HELLO, I HAVE CONTACTED MY FORD DEALER THEY DO NOT HAVE CARS AVAILABLE TO RENT. I HAD TO BORROW A CAR FOR VACATION BECAUSE OF THE PASSENGER SIDE AIRBAG. I HAVE A CLAIM NUMBER CASE-14975694-V6N7G6 . WHEN WILL THIS BE RESOLVED ? MY COMPLAINT IS THAT I NEED A RENTAL CAR AND THE DEALERSHIPS DO NOT WANT TO RENT. AND THIS IS VERY DANGEROUS!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Oct 27, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LIVERMORE FORD LINCOLN (2266 KITTY HAWK RD, LIVERMORE, CA 94551, (925) 294-7700) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 17V240000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATE... Read more
Incident date: Oct 10, 2018
"TAKATA RECALL" COMING OF HIGWAY ON RAMP CAR ACCELERATED TIRES FELT LIKE THEY WERE GONNA COME OFF ENGINE LIGHT BLINKED THEN DASHBOARD WENT OUT THEN LOSS OF POWER. SO TIRED OF THIS CAR BEEN NOTHING BUT PROBLEMS AND THE ONLY RECALL I GET IS POWER STEERING. MY DOOR LOCK AND WINDOW ON DRIVER SIDE IS NOT WORKING AGAIN!!!~THE DOOR AND WINDOW WERE ALREADY BROKE HAD NOTHING TO DO WITH EACH OTHER. SHOULD ... Read more
Incident date: Oct 10, 2018
"TAKATA RECALL" COMING OF HIGWAY ON RAMP CAR ACCELERATED TIRES FELT LIKE THEY WERE GONNA COME OFF ENGINE LIGHT BLINKED THEN DASHBOARD WENT OUT THEN LOSS OF POWER. SO TIRED OF THIS CAR BEEN NOTHING BUT PROBLEMS AND THE ONLY RECALL I GET IS POWER STEERING. MY DOOR LOCK AND WINDOW ON DRIVER SIDE IS NOT WORKING AGAIN!!!~THE DOOR AND WINDOW WERE ALREADY BROKE HAD NOTHING TO DO WITH EACH OTHER. SHOULD ... Read more
Incident date: Oct 10, 2018
"TAKATA RECALL" COMING OF HIGWAY ON RAMP CAR ACCELERATED TIRES FELT LIKE THEY WERE GONNA COME OFF ENGINE LIGHT BLINKED THEN DASHBOARD WENT OUT THEN LOSS OF POWER. SO TIRED OF THIS CAR BEEN NOTHING BUT PROBLEMS AND THE ONLY RECALL I GET IS POWER STEERING. MY DOOR LOCK AND WINDOW ON DRIVER SIDE IS NOT WORKING AGAIN!!!~THE DOOR AND WINDOW WERE ALREADY BROKE HAD NOTHING TO DO WITH EACH OTHER. SHOULD ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE DEALER AUTO NATION FORD (817-370-5200, 5300 CAMPUS DR, FORT WORTH, TX 76119) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED TO SCHEDULE THE RECALL REPAIRS FOR AN APPOINTMENT WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14E028000 (EQUIPMENT). IT W... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE DEALER AUTO NATION FORD (817-370-5200, 5300 CAMPUS DR, FORT WORTH, TX 76119) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED TO SCHEDULE THE RECALL REPAIRS FOR AN APPOINTMENT WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14E028000 (EQUIPMENT). IT W... Read more
Incident date: Oct 29, 2018
TAKATA RECALL ON 2011 LINCOLN MKZ. I NO LONGER HAVE THE VEHICLE, SO I DO NOT HAVE THE VIN.
Incident date: Jan 10, 2017
TAKATA RECALL THIS RECALL IS ALMOST 2 YEARS OLD. I AM NOT SURE SURE WHAT 'TIMELY MANNER' IS, BUT I AM GUESSING 2 YEARS IS NOT A TIMELY MANNER. I HAVE CALLED MY LOCAL DEALER WITH NO RESULTS TO GET THIS FIXED. PER SAFERCAR.GOV: "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: ... Read more
Incident date: Aug 31, 2017
MY AIRBAGS DIDN'T DEPLOY RESULTING IN ME HAVING LIFE-LONG INJURIES. I HAD A CAR ACCIDENT IN AUGUST 31ST, 2017. I T-BONED A VEHICLE THAT CAME OUT OF A PARKING LOT ILLEGALLY RESULTING IN THE ACCIDENT. MY AIRBAGS DIDN'T DEPLOY. IF THEY HAD I WOULD NOT HAVE SUSTAINED THE INJURIES THAT I DID. IT WAS OVER $17,000 WORTH OF DAMAGE TO MY VEHICLE.
Crash
1 injured
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HOOD AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD SEVERAL TIMES SINCE JUNE OF 2018 TO CHECK IF THE HOOD OF THE VEHICLE WAS OPEN AND/OR UNLATCHED. THE CONTACT STATED THAT THE HOOD WAS NOT OPEN OR UNLATCHED SEEMINGLY. IN ADDITION, THE CONTACT STATED THAT THE FAILURE WAS IN... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HOOD AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD SEVERAL TIMES SINCE JUNE OF 2018 TO CHECK IF THE HOOD OF THE VEHICLE WAS OPEN AND/OR UNLATCHED. THE CONTACT STATED THAT THE HOOD WAS NOT OPEN OR UNLATCHED SEEMINGLY. IN ADDITION, THE CONTACT STATED THAT THE FAILURE WAS IN... Read more
LINCOLN
MKZ HYBRID
(2013) - SEAT BELTS
Oct 29, 2018
Incident date: Jan 1, 2017
THE NHTSA RECALL NUMBER 16V875000 REMEDY IS STILL NOT AVAILABLE. I WAS ORIGINALLY NOTIFIED ON JAN 2017. IT HAS BEEN ALMOST 2 YEARS NOW WITH NO SOLUTION. I AM CONCERNED ABOUT THE SEAT BELTS NOT PROPERLY RESTRAINING PASSENGERS IN A CRASH.
Incident date: Jul 20, 2018
UNEXPECTED ENGINE RUN AWAY. ON MULTIPLE OCCASIONS THE ENGINE HAS GONE TO MAX RPM AS THE CAR IS BEING SHIFTED INTO GEAR. ONLY THE FACT THAT I HAD MY FOOT FIRMLY ON THE BRAKE PEDAL KEPT THE CAR FROM MOVING. THE BRAKES KEPT THE FRONT WHEELS LOCKED BUT THE REAR WHEEL OR WHEELS WERE ABLE TO SPIN. THE VEHICLE HAS BEEN STATIONARY EVERY TIME THIS HAS OCCURRED. THE DATE BELOW IS JUST FOR ONE TIME. TH... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2016. THE DEALER MURRAY FORD KINGSLAND (2030 GA-40, KINGSLAND, GA 31548) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED TH... Read more
Incident date: Jul 6, 2018
WHEN HUSBAND WAS DRIVING THE GAS PEDAL STUCK IN THE MAT CAUSING HIM TO RUN OFF ROAD CAUSING DAMAGE TO HOOD, FENDER, HEADLIGHT, GRILL & LEFT FRONT WHEEL GOT DAMAGED BUT SINCE WE ONLY HAVE LIABILITY IT HAS FORCED US TO DRIVE IT DAMAGED. IN MOTION, RAN INTO WOODS
Crash
Incident date: Jun 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE KEN GARFF ST. GEORGE FORD DEALER (435-674-3200, 145 HILTON DR, ST. GEORGE, UT 84770) WHERE IT WAS CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO B... Read more
Incident date: May 15, 2018
TAKATA RECALL. PARTS ARE NOT AVAILABLE FOR REPLACEMENT SINCE MAY OF 2018. NOTHING HAS HAPPENED.
Incident date: Dec 1, 2017
TAKATA RECALL NOT BEING IMPLIMENTED WITH THIS VEHICLE. I HAVE BEEN WAITING FOR THIS REPAIR TO BE COMPLETED.SINCE DECEMBER OF 2017. LINCOLN HAS NOT PROVIDED ANY SORT OF COMPLETION DATE.