Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Aug 13, 2018
INTERIOR DRIVER DOOR HANDLE NO LONGER SITS FLUSH WITH BODY. PERIODICALLY THE DOOR DOES NOT SHUT PROPERLY . I NOTICED A RECALL ON THAT PART. WHEN ASKED GRIDLEY FORD SERVICE (DWAYNE) HE EMPHASIZED ON YOUR WEB POSTING IT SAYS CERTAIN VEHICLES AND IS NOT ONE OF 'THOSE' . I ASKED THAT SINCE IT IS DISPLAYING SAME PROBLEM ADDRESSED HOW IS MY CAR NOT COVERED. HE PULLED UP A PRINTOUT THAT SHOWS MY VEHICLE... Read more
Incident date: Aug 3, 2018
8/3/2018 @ 31000 MILES A/C STOPPED BLOWING. JUST BEFORE THIS, NOTICED TEMP ROSE FROM 72* TO 85* AND HI. IMMEDIATELY DROVE TO MY LOCAL FORD DEALER. REPLACED BLOWER($400). 3MILES FROM REPAIR, THE BEEPING OF RISING TEMP OF SYSTEM BEGAN, NOT REPAIRED. I CALLED MY SERVICE REP, TOLD TO RETURN. IT WAS FRIDAY. @4:20 PM. I CHOSE TO RETURN AFTER THE FOLLOWING WEDNESDAY. I EXPECTED TO HAVE TOLEAVE THE CAR, O... Read more
Incident date: Aug 12, 2018
VEHICLE ENGINE SUDDENLY STOPPED WHILE I WAS ON ROAD DRIVING, SURVIVED THE CRASH. FORD HAD RECALL FOR 3.5L ENGINE , BUT NOT FOR 2.0 ECOBOOST ENGINE ACCORDING TO DEALER IT IS SAME AS NHTSA CAMPAIGN NUMBER: 16V621000. FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL
Incident date: Jan 16, 2018
DOOR AJAR WILL NOT TURN OFF EVEN WHEN THE DOOR IS CLOSED. IT KEEPS ALL THE DOME LIGHTS ON AND THE CAR WILL NOT LOCK WHILE IN MOTION, THEREFORE CAUSING A FALL OUT HAZARD WHILE THE VEHICLE IS IN MOTION. WHILE IN PARK, THE DOME LIGHTS REMAIN ON FOR A SIGNIFICANT AMOUNT OF TIME CAUSING BATTERY DRAINAGE AND DOORS DO NOT LOCK. THEY UNLOCK THEMSELVES CREATING A SAFETY ISSUE.
LINCOLN
MKZ HYBRID
(2015) — SEAT BELTS
Aug 11, 2018
Incident date: Dec 20, 2017
I WAS IN ABOUT A 25MPH FRONTAL COLLISION. I WENT THROUGH 3 AIR BAGS WHICH LEFT ONLY THE SEAT BELTS TO STOP ME. THE UPPER LEFT (DRIVER'S SIDE) OF THE BELT SNAPPED OFF BONE FROM MY CERVICALSPINE AND ALSO NARROWED A PLACE WHERE A MAJOR LEFT SIDE NERVE COMES OUT, LEAVING ME NEARLY PARALIED ON MY LEFT SIDE. ALL I HAVE IS A COPY OF AN MRI TAKEN IN A HOSPITAL.
Crash
1 injured
LINCOLN
MKZ HYBRID
(2015) — SEAT BELTS
Aug 11, 2018
Incident date: Dec 20, 2017
I HAD A FRONT END COLLISION. MY HEAD WENT THROUGH 3 AIR BAGS AT THE CORNERS. THE SEAT BELT STOPPED ME AND FOR WHATEVER REASON, THE RIGHT LOWER BUCKLE DAMAGED MY HIP JOINT TO THE POINT WHERE I CAN NO LONGER WALK BECAUSE OF PAIN WHEN APPLYING DOWNWARD AND SOMETIMES UPWARD MOVEMENT. THIS WAS ALL BECAUSE OF 1 ACCIDENT.
Crash
2 injured
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD MEMPHIS, 2515 MT MORIAH RD, MEMPHIS, TN 38115, (901)-209-1259) WAS CONTACTED AN... Read more
Incident date: Dec 31, 2017
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (UNIVERSITY FORD NORTH, 5331 N ROXBORO RD, DURHAM, NC 27712, (919) 536-3673) WHERE THE CONTACT WAS ADVISED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED.... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Aug 8, 2018
Incident date: Oct 3, 2017
I CURRENTLY HAVE A RENTAL CAR BECAUSE OF THE "TAKATA RECALL", BUT THE MAIN ISSUE IS THE TRACTION CONTROL FUNCTION. THE ADJUSTMENTS MADE WHEN TRACTION CONTROL IS ON, DURING PERIODS OF RAIN HAVE ALMOST CAUSE 3 COLLISIONS I THINK OF. ITS NOT LIKE A LOSS OF POWER STEERING, BUT AN OVERCOMPENSATION. IT FEELS READY TO HYDROPLANE WHEN EVER THERE IS HEAVY RAIN. I HAVE ALSO REPLACED ALL FOUR WHEELS AND ... Read more
LINCOLN
MKZ HYBRID
(2012) — ELECTRICAL SYSTEM
Aug 8, 2018
Incident date: Oct 3, 2017
I CURRENTLY HAVE A RENTAL CAR BECAUSE OF THE "TAKATA RECALL", BUT THE MAIN ISSUE IS THE TRACTION CONTROL FUNCTION. THE ADJUSTMENTS MADE WHEN TRACTION CONTROL IS ON, DURING PERIODS OF RAIN HAVE ALMOST CAUSE 3 COLLISIONS I THINK OF. ITS NOT LIKE A LOSS OF POWER STEERING, BUT AN OVERCOMPENSATION. IT FEELS READY TO HYDROPLANE WHEN EVER THERE IS HEAVY RAIN. I HAVE ALSO REPLACED ALL FOUR WHEELS AND ... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Aug 8, 2018
Incident date: Oct 3, 2017
I CURRENTLY HAVE A RENTAL CAR BECAUSE OF THE "TAKATA RECALL", BUT THE MAIN ISSUE IS THE TRACTION CONTROL FUNCTION. THE ADJUSTMENTS MADE WHEN TRACTION CONTROL IS ON, DURING PERIODS OF RAIN HAVE ALMOST CAUSE 3 COLLISIONS I THINK OF. ITS NOT LIKE A LOSS OF POWER STEERING, BUT AN OVERCOMPENSATION. IT FEELS READY TO HYDROPLANE WHEN EVER THERE IS HEAVY RAIN. I HAVE ALSO REPLACED ALL FOUR WHEELS AND ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HALLMARK FORD, 921 MISSISSIPPI 6, BATESVILLE, MS 38606, (662) 563-7684) WAS CONTACTED AND CONFI... Read more
Incident date: Aug 4, 2018
DOOR AJAR SENSOR FAULT. VEHICLE SENSOR READS DOOR AS OPEN WHEN CLOSED, DRAINS BATTERY.
Incident date: Jul 29, 2018
WHILE DRIVING HOME ON A STREET MY SUNROOF EXPLODED. SOUNDED LIKE A BOMB. WE IMMEDIATELY PULLED OVER AND CHECKED. NO IMPACT SEEN. A FEW DAYS LATER TOOK TO OUR LOCAL LINCOLN DEALERSHIP. THEY CLAIMED MAYBE A POSSIBLE IMPACT SEEN AND CAR NO LONGER UNDER WARRANTY FOR GLASS. HAD TO PAY MY $500 DEDUCTIBLE AND HAVE IT FIXED. THERE WAS NO IMPACT. NO ONE AROUND US. WENT UNDER NO BRIDGES. LINCOLN NEEDS TO ST... Read more
Incident date: Jan 15, 2018
OUR ABS ACTIVATED ON ICE/SNOW. NOW, MUST PUSH THE BRAKE PEDAL TO THE FLOOR TO GET THE CAR TO STOP.
Incident date: Feb 1, 2018
THERE IS AN ONGOING PROBLEM WITH THE DASHBOARD BUBBLING. THE PADDED VINYL COVERING SEPARATES FROM THE UNDERLYING HARD SURFACE. AS A RESULT THE DEFROSTER GRILL SEPARATES FROM THE OPENING. THIS RENDERS THE DEFROSTER SUSPECT AND IF NOT INOPERABLE. THE RESULTS IT THE VEHICLE DEFROSTER WILL NOT CLEAR THE WINDSHIELD OF FROST OR CONDENSATION CREATING A SEVERE VISIBILITY ISSUE. THE VEHICLE THEN BECOMES UN... Read more
Incident date: Feb 1, 2018
THERE IS AN ONGOING PROBLEM WITH THE DASHBOARD BUBBLING. THE PADDED VINYL COVERING SEPARATES FROM THE UNDERLYING HARD SURFACE. AS A RESULT THE DEFROSTER GRILL SEPARATES FROM THE OPENING. THIS RENDERS THE DEFROSTER SUSPECT AND IF NOT INOPERABLE. THE RESULTS IT THE VEHICLE DEFROSTER WILL NOT CLEAR THE WINDSHIELD OF FROST OR CONDENSATION CREATING A SEVERE VISIBILITY ISSUE. THE VEHICLE THEN BECOMES UN... Read more
LINCOLN
MKZ HYBRID
(2012) — ELECTRONIC STABILITY CONTROL (ESC)
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
LINCOLN
MKZ HYBRID
(2012) — ELECTRICAL SYSTEM
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
LINCOLN
MKZ HYBRID
(2012) — UNKNOWN OR OTHER
Aug 2, 2018
Incident date: Jul 24, 2018
WHILE DRIVING THERE IS A LARGE POP SOUND AND THEN EXTREME STATIC / "WHITE NOISE" THAT COMES THROUGH THE SPEAKER SYSTEM EVEN IF THE AUDIO IS TURNED OFF. IT WILL PERIODICALLY DO THIS OFF AND ON AND IS EXTREMELY LOUD AND DISTRACTING WHILE DRIVING. ALSO BECAUSE IT IS SO SPORADIC AND THE POP AND STATIC NOISE IS NEVER KNOWN WHEN IT IS GOING TO HAPPEN IT HAS NEARLY CAUSED ACCIDENTS FROM BEING SCARED WHEN... Read more
Incident date: Aug 1, 2018
TIGHT STEERING/REPAIRED BY DEALER 7/31/2017( RECALL # 13S08)...TIGHT STEERING AGAIN 8/1/2018 WAS TOLD BY MECHANIC( NON-DEALER) WAS STEERING PUMP, TURNED OUT TO BE UPPER INTERMITTENT STEERING SHAFT, I BELIEVE WHEN THE LOWER WAS REPLACED IT WOULD HAVE MADE SENSE TO REPLACE THE UPPER AS WELL, LOOKING FOR REIMBURSEMENT FOR AT LEAST PART $310.10 TO BE PAID TO MECHANIC @ JOES AUTO MALL /NEW BEDFORD MA
Incident date: Jul 19, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GLENN FORD LINCOLN, 4080 LEXINGTON RD, NICHOLASVILLE, KY 40356, (859) 587-9020) WAS CONTACTED A... Read more
Incident date: May 8, 2018
2009 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS
Incident date: Aug 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION FORD MEMPHIS (2515 MT MORIAH RD, MEMPHIS, TN 38115, (901) 209-1259) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Jun 25, 2016
RECEIVED RECALL LETTER IN 2016 AND ANOTHER RECALL LETTER IN MAY 2018 ABOUT PASS SIDE AIR BAG, TO THIS DATE I HAVE RECEIVE NO REMEDY FOR THIS ISSUE AND I AM UNABLE TO USE MY VEHICLE FOR MY FAMILY AS NO ONE CAN RIDE ON THE LEFT SIDE.
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. O.C. WELCH FORD LINCOLN, INC. (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100) WAS CONTAC... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BYERS FORD, 1101 COLUMBUS PIKE, DELAWARE, OH 43015, (888) 350-4405) WAS CONTACTED AND CONFIRMED... Read more
Incident date: Jun 10, 2016
TAKATA RECALL. I RECEIVED A NOTICE ON JUNE 2016 THAT MY AIR BAGS HAD BEEN RECALLED AND TO NOT USE THE FRONT SEAT. IT HAS BEEN OVER 2 YEARS AND THEY STILL DO NOT HAVE MY PARTS AVAILABLE. IT HAS BEEN NEAR IMPOSSIBLE TO NOT USE THE FRONT PASSENGER SEAT!! THIS HAS BEEN A HUGE INCONVENIENCE.
Incident date: Jun 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MAC HAIK GEORGETOWN, 7201 N. INTERSTATE HWY 35, GEORGETOWN, TX 78628, 54... Read more
Incident date: Apr 14, 2017
ON APRIL 14, 2017, AT 9:10 P.M., ON MY WAY HOME, I PULLED UP TO OUR TOWNHOME MAIL BOX CENTER, PUT MY CAR IN PARK, UNHOOKED MY SEAT BELT AND GOT OUT OF THE CAR IN ORDER TO GET MY MAIL. I LEFT MY CAR DOOR OPEN AS I WAS ONLY GOING TO GET THE MAIL AND GET BACK IN, AS I HAVE DONE THOUSANDS OF TIMES. RIGHT AFTER I GOT OUT OF THE CAR, I REALIZED THE CAR WAS ROLLING BACK. INSTINCT HAD ME RUNNING A... Read more
Crash
1 injured
Incident date: Jul 12, 2018
I JUST PURCHASED A 2008 LINCOLN MKX IN MARCH. THE CAR RAN GREAT UNTIL I WENT ON A ROAD TRIP IN THE BEGINNING OF JULY. I DROVE ABOUT A COUPLE 1000 MILES. MY LAST DAY OF MY TRIP ON JULY 12 MY CAR STARTED ACTING UP. IT HAD A HARD TIME SHIFTING BETWEEN GEARS. I WOULD PUSH DOWN ON THE GAS PEDDLE AND IT TOOK IT A LONG TIME TO ACCELERATE. I FINALLY MADE IT TO MY DESTINATION. I TURNED OFF THE CAR. WHEN I ... Read more
Incident date: Dec 1, 2017
2008 LINCOLN. MKX. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC) WAS CONTACTED AND STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A F... Read more
Incident date: Jul 21, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE GEAR SHIFTED INTO REVERSE WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO THE CONTACT'S GARAGE. THERE WAS DAMAGE TO THE DRIVER SIDE DOOR AND FRONT DRIVER SIDE FENDER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER (TOM ROUSH LINCOLN, MAZDA, & MITSUBISHI, 525 DAVID BROWN DR., WESTFIE... Read more
Crash
Incident date: Apr 9, 2017
I, AS WELL AS MY MECHANIC, WANT TO KNOW WHY LINCOLN GETS OUT OF TAKING CARE OF THEIR DEFECTIVE TAILLIGHT ISSUE ON VEHICLES THAT HAVE SALVAGE TITLES? IT WOULD BE ONE THING IF THE LIGHTS WERE DAMAGED OR DESTROYED IN THE ACCIDENT - BUT IF A CAR HAS BEEN BACK ON THE ROAD FOR YEARS, YET MEETS THE OTHER CRITERIA - WHY SHOULD I HAVE TO PAY FOR TAILLIGHTS THAT WENT OUT AT 60,000 MILES? IT'S A SAFETY ISSUE... Read more
Incident date: Jul 27, 2018
VERY STRONG EXHAUST FUMES IN CABIN UNDER HEAVY ACCELERATION. SMELLS LIKE SULFUR OR ROTTEN EGGS. DEALERSHIP HAS STATED THERE IS NO SOLUTION. THIS APPEARS TO BE THE SAME ISSUE THAT HAS AFFECTED OTHER LINCOLN & FORD MODELS (SUCH AS THE FORD EXPLORER).
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE BEING DRIVEN ON FOUR FLAT TIRES. THE CONTACT WAS UNSURE OF THE ORIGIN OF THE VIBRATION. THE VEHICLE WAS TAKEN TO TOWNE LINCOLN (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (888) 377-0879) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO D... Read more
Incident date: Jul 5, 2018
I OWN A 2018 LINCOLN NAVIGATOR, 3 MONTHS AFTER PURCHASING THE AC STOPPED WORKING. I BROUGHT IT IN TO THE DEALER AND WAS TOLD THAT LINCOLN HAD A DRIED OF VEHICLES WHICH HAD THE WRONG REFRIGERANT PUT IN FROM THE FACTORY. TODAY IS THE 22ND STRAIGHT DAY WITHOUT MY TRUCK BECAUSE THERE ARE SUPPOSEDLY NO PARTS AVAILABLE TO FIX IT. $83,000 SUV!! I EVEN HAD TO HIRE A LAWYER TO SEND THEM A LETTER TRYING TO ... Read more
Incident date: Jul 17, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN LINCOLN DEALER IN WOODSTOCK, GEORGIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE U... Read more
Incident date: May 1, 2018
TAKATA RECALL ON THE PASSENGER SIDE AIR BAG. SAFETY RECALL NOTICE 18SO1/NHTSA RECALL 18V046 FROM LILNCOLN MOTOR COMPANY RECEIVED MAY 2018 ADVISING RENTAL VEHICLE AVAILABLE WITH AN ALLOWANCE OF $55. INQUIRIES WITH LINCOLN DEALERSHIPS IN MYRTLE BEACH, NC (BEACH FORD MYRTLE) AND WILMINGTON, NC (CAPITOL FORD LINCOLN) ADVISE RENTALS LIMITED. I AM #50 ON THE WAIT LIST AT BEACH FORD AND #86 ON THE ... Read more
Incident date: Jul 23, 2018
I HAVE RECEIVED MULTIPLE NOTICES ABOUT NHTSA RECALL 16V-384 ON VIN# (XXXXX) FIRST NOTICE CONTACTED MARSHALL FORD SERVICE, CALL NEVER RETURNED. 2 ND NOTICE CONTACTED PEGUES HURST FORD LONGVIEW, TX. PARTS WERE NOT AVAILABLE. 3RD NOTICE CONTACTED PEGUES HURST PARTS DEPT TO SEE IF PARTS WERE AVAILABLE. WAS TOLD I NEEDED TO MAKE AN APPOINTMENT AND BRING THE CAR IN SO PARTS COULD BE ORDERED, 2-3 DAY... Read more
Incident date: Apr 2, 2018
I AM THE OWNER OF A 2015 LINCOLN MKC WITH 50,406 MILES WITH A BAD TRANSMISSION. THE CAR WOULD 'JERK' AS IT AUTOMATICALLY SHIFT INTO GEAR WHEN DRIVING ON A HIGHWAY OR ON A LOCAL ROAD. THIS IS A SERIOUS PROBLEM FOR ANY DRIVER.HAVING A 2015 MODEL CAR WITH 50,406 MILES HAVING A TRANSMISSION REBUILT, THE SAFETY OF THIS CAR NEED TO BE INVESTIGATED.
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 13, 2018
I DROVE IN MY DRIVEWAY. SHIFTED TO PARK AND TURNED OFF THE IGNITION, POPPED THE TRUNK RELEASE. EXITED THE CAR AND SAW THE TRUNK LID WAS DOWN. GOT THE REMOTE OUT OF MY POCKET AND PRESSED IT TO OPEN TRUNK . TRUNK STILL DIDN'T OPEN. WENT BACK TO DRIVER'S DOOR, OPENED IT AND THE ALARM SYSTEM AND LIGHTS WENT OFF, AND MY CAR STARTED ROLLING BACKWARDS AND KNOCKED ME DOWN AND RAN OVER ME!
Crash
1 injured
Incident date: Jul 2, 2018
THE CAR WAS BEING DRIVEN IN A PARKING LOT AT 5-10 MILES/HOUR. IT RAPIDLY ACCELERATED AND WAS STOPPED ONLY AFTER BOTH FEET ON BRAKE AND EMERGENCY BRAKE USED. THE SKID MARKS ARE 32' LONG. THERE WERE MANY WITNESSES BECAUSE IT WAS IN A CHURCH PARKING LOT AT THE END OF SUNDAY SERVICE.
Incident date: Jul 11, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND THE CONTACT WAS EXITING, THE VEHICLE STARTED TO ROLL FORWARD DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURED RIBS, COLLARBONE INJURIES, AND SCRAPED KNEE INJURIES THAT REQ... Read more
Crash
1 injured