Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jul 25, 2016
I RECEIVED A RECALL FROM LINCOLN MOTOR CO. IN JULY OF 2016. TO DATE THE COMPANY HAS ONLY OFFERED TO REPLACE MY CAR WITH A SUBSTANDARD RENTAL CAR. MY REQUEST TO REPLACE THE AIRBAGS HAS NOT BEEN HONORED. (AUGUST 28, 2018) OVER 2 YEARS SO FAR.
Incident date: Aug 10, 2018
SINCE 2 YEARS AGO FORD RECALLED THESE AIRBAGS AND DO NOTHING! I WENT TO 2 DEALERS LINCOLN IN MY AREA BECAUSE I RECEIVED LETTER FROM FORD STATING THAT THEY WILL PAY FOR A RENTAL CAR UP TO 45$/DAY UNTIL THIS RECALLED CAR IS DONE AND NONE OF DEALERS WANTED TO PROVIDE A RENTAL CAR-BOTH SAID THAT IS NOT WORTHED AND I WILL LOSE MONEY IF I RENT. THIS CAR IS DANGEROUS AND ALL OF THEM TURNED ME AWAY.FORD ... Read more
Incident date: Aug 23, 2018
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. WHILE THE CONTACT'S SON WAS DRIVING AT UNKNOWN SPEEDS, A LINCOLN TOWN CAR CRASHED INTO THE PASSENGER SIDE QUARTER PANEL OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT'S SON STRUCK THE STEERING WHEEL AND SUSTAINED INJURIES TO THE CHEST, HEAD, AND BRUISES. MEDICAL ATTENTION WAS RECEIVED AT THE HOSPITAL... Read more
Crash
1 injured
Incident date: Aug 23, 2018
OUR CAR WAS IDENTIFIED AS FORD/LINCOLN SAFETY RECALL 14S22 INVOLVING CORROSION OF THE FUEL TANK. SOUTH HILLS LINCOLN MADE A POOR DECISION TO TREAT TANK WITH ANTI-CORROSIVE IN LATE SEPTEMBER 2016 VERSUS REPLACE THE FUEL TANK. OUR FUEL TANK COMMENCED LEAKING ON 8/23 AND IS UNSAFE TO DRIVE. AS DEALER WAS PAID BY FORD IN 2016 FORD HAS INDICATED THAT THEY ARE NOT GOING TO PAY DEALER 2X FOR SAME REC... Read more
Incident date: Aug 24, 2018
MY 2006 LINCOLN TOWN CAR ONLY HAS 45,000 MILES ON IT AND IS KEPT IN A GARAGE. THE FIRST INCIDENT WAS WITH MY FAMILY ON VACATION IN SOUTH DAKOTA. THE GAS PEDAL STUCK DOWN TO THE FLOOR AND THE VEHICLE BEGAN ACCELERATING BY ITSELF. WE WERE ON THE HIGHWAY AND THE VEHICLE SPEED REACHED 85 MPH. THE SECOND TIME LESS THAN A YEAR LATER MY HUSBAND WAS PULLING INTO OUR DRIVEWAY AND IT DID THE SAME THING HE ... Read more
Incident date: Aug 24, 2018
MY 2006 LINCOLN TOWN CAR ONLY HAS 45,000 MILES ON IT AND IS KEPT IN A GARAGE. THE FIRST INCIDENT WAS WITH MY FAMILY ON VACATION IN SOUTH DAKOTA. THE GAS PEDAL STUCK DOWN TO THE FLOOR AND THE VEHICLE BEGAN ACCELERATING BY ITSELF. WE WERE ON THE HIGHWAY AND THE VEHICLE SPEED REACHED 85 MPH. THE SECOND TIME LESS THAN A YEAR LATER MY HUSBAND WAS PULLING INTO OUR DRIVEWAY AND IT DID THE SAME THING HE ... Read more
Incident date: Aug 24, 2018
MY 2006 LINCOLN TOWN CAR ONLY HAS 45,000 MILES ON IT AND IS KEPT IN A GARAGE. THE FIRST INCIDENT WAS WITH MY FAMILY ON VACATION IN SOUTH DAKOTA. THE GAS PEDAL STUCK DOWN TO THE FLOOR AND THE VEHICLE BEGAN ACCELERATING BY ITSELF. WE WERE ON THE HIGHWAY AND THE VEHICLE SPEED REACHED 85 MPH. THE SECOND TIME LESS THAN A YEAR LATER MY HUSBAND WAS PULLING INTO OUR DRIVEWAY AND IT DID THE SAME THING HE ... Read more
Incident date: Aug 27, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE DEALER (SANDS FORD OF POTTSVILLE, 440 N CLAUDE A LORD BLVD, RT 61, POTTSVILLE, PA 17901, (570) 622-1991... Read more
Incident date: Aug 24, 2018
TAKATA RECALL: FORTUNATELY, MY AUTO HAS NOT YET BEEN IN A SITUATION THAT WOULD CAUSE THE FRONT AIRBAGS TO DEPLOY, HOWEVER, LACK OF ACTION ON THIS AIRBAG RECALL IS CAUSING ME ECONOMIC HARDSHIP. I DESIRE TO OBTAIN A NEW VEHICLE, BUT AM UNABLE TO TRADE IN THE 2010 LINCOLN AS THE DEALER SAID THEY CANNOT SELL A VEHICLE UNDER AN ACTIVE RECALL, AND NO PARTS ARE AVAILABLE TO RECTIFY THE SITUATION. I'VE... Read more
Incident date: Aug 24, 2018
TAKATA RECALL PARTS STILL NOT AVAILABLE, AND NO COMMUNICATION FROM FORD REGARDING THE STATUS OF RECALL.
Incident date: Jan 1, 2015
OVER THE LAST SEVERAL YEARS, WHILE DRIVING, ALTHOUGH THE ENGINE STAYS ON, THE VEHICLE SIMPLY LOSES TRANSMISSION POWER AND LEAVE ME STRANDED AND IN DANGER ON THE SIDE OF THE ROAD. THIS HAS PUT BOTH MY WIFE AND IN ME IN PRECARIOUS SITUATIONS WHEN THE CAR HAS ABRUPTLY STALLED IN TRAFFIC AND WE HAVE TO ROLL TO THE SIDE OF THE ROAD. THIS HAPPENS 2 OR 3 TIMES A YEAR. BOTH IN THE CITY AND ON THE HIGHWA... Read more
Incident date: Mar 1, 2018
I LOVE MY LINCOLN MKX. HIGH PERFORMANCE VEHICLE OF SAFETY AND LUXURY AND IN COMFORT AND STYLE. I LOVE IT. HOWEVER, MY GAS IS TERRIBLE AND THE CAR ACTS LIKE IT IS GOING TO LOOSE POWER AS THE GAS ISN'T GETTING A FULL LINE TO GO THROUGH. I HAVEN'T HAD THIS PROBLEM UNTIL 2-3 MONTHS AGO. MY GAS MILEAGE IS VERY POOR NOW> TO HAVE THIS FIXED THERE GAS BEEN A SAFETY RECALL FOR OVER 1 YEAR MAYBE 2 YEAR... Read more
Incident date: Mar 1, 2018
I LOVE MY LINCOLN MKX. HIGH PERFORMANCE VEHICLE OF SAFETY AND LUXURY AND IN COMFORT AND STYLE. I LOVE IT. HOWEVER, MY GAS IS TERRIBLE AND THE CAR ACTS LIKE IT IS GOING TO LOOSE POWER AS THE GAS ISN'T GETTING A FULL LINE TO GO THROUGH. I HAVEN'T HAD THIS PROBLEM UNTIL 2-3 MONTHS AGO. MY GAS MILEAGE IS VERY POOR NOW> TO HAVE THIS FIXED THERE GAS BEEN A SAFETY RECALL FOR OVER 1 YEAR MAYBE 2 YEAR... Read more
Incident date: Mar 1, 2018
I LOVE MY LINCOLN MKX. HIGH PERFORMANCE VEHICLE OF SAFETY AND LUXURY AND IN COMFORT AND STYLE. I LOVE IT. HOWEVER, MY GAS IS TERRIBLE AND THE CAR ACTS LIKE IT IS GOING TO LOOSE POWER AS THE GAS ISN'T GETTING A FULL LINE TO GO THROUGH. I HAVEN'T HAD THIS PROBLEM UNTIL 2-3 MONTHS AGO. MY GAS MILEAGE IS VERY POOR NOW> TO HAVE THIS FIXED THERE GAS BEEN A SAFETY RECALL FOR OVER 1 YEAR MAYBE 2 YEAR... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MASTEL FORD-LINCOLN (1674 E STATE ST, OLEAN, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: May 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLEVINS FORD INC (1136 US-11, GOUVERNEUR, NY 13642, (315) 287-0200) WAS CONTACTED AND CONFIRMED ... Read more
Incident date: Jul 7, 2016
DRIVERS DOOR SHOWS OPEN WHEN CLOSED. CANT LOCK THE DOORS AND BATTERY DRAINS. HAPPENS WHEN CLOSING AT STOP ON WHEN MOVING.
Incident date: Dec 1, 2015
DRIVERS SEATBELT DOESN'T RECOIL TO DRIVER AFTER LATCHING IT.
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWO LOCAL DEALERS (FERRARIO-FORD LINCOLN, 2472 CORNING RD, ELMIRA, NY 14903, (607) 734-1681) AND (SIMMONS ROCKWELL FORD OF BATH, 7329 OLD HAMM... Read more
Incident date: Mar 20, 2018
THE FAN DOES NOT RUN. CAUSED THE INTAKE MANIFOLD TO WARP AND THE MOTOR OIL AND ANTIFREEZE TO BLEED INTO EACHOTHER. EVENTUALLY THE ENGINE WILL CRACK IF ISSUE REMAINS UNADDRESSED. I DID AN ONLINE SEARCH AND FOUND A SAFETY RECALL (#13508) FOR MY 2006 LINCOLN TOWNCAR THAT INVOLVES THE COOLANT ALUMINUM BYPASS STICKING SHUT AND THUS CAUSING THE FAN NOT TO KICK ON. HOWEVER, WHEN I SEARCHED SAFETY RECALL... Read more
Incident date: Mar 20, 2018
THE FAN DOES NOT RUN. CAUSED THE INTAKE MANIFOLD TO WARP AND THE MOTOR OIL AND ANTIFREEZE TO BLEED INTO EACHOTHER. EVENTUALLY THE ENGINE WILL CRACK IF ISSUE REMAINS UNADDRESSED. I DID AN ONLINE SEARCH AND FOUND A SAFETY RECALL (#13508) FOR MY 2006 LINCOLN TOWNCAR THAT INVOLVES THE COOLANT ALUMINUM BYPASS STICKING SHUT AND THUS CAUSING THE FAN NOT TO KICK ON. HOWEVER, WHEN I SEARCHED SAFETY RECALL... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Aug 24, 2018
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MESSAGES "POWER STEERING FAILURE" AND "ADVANCE TRACKING FAILURE" DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAGIC CITY FORD, 809 WILLIAMSON RD. NE, ROANOKE, VA) WHERE IT WAS DIAGNOSED THAT THE RACK AND... Read more
Incident date: Jan 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED STEET-PONTE FORD LINCOLN AT 315-736-3381 (LOCATED AT 5074 NY-5A, YORKVILLE, NY 13495) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AV... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THREE DIFFERENT DEALERS, INCLUDING SCARSDALE FORD AT 914-472-9500 (LOCATED AT 887 CENTRAL PARK AVE, SCARSDALE, NY 10583). THE CONTACT WAS INFORMED BY ALL THREE DEALERS THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ... Read more
Incident date: Jan 30, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (RIVERHEAD FORD LINCOLN, 1419 OLD COUNTRY ROAD, RIVERHEAD, NY 11901) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RE... Read more
Incident date: Aug 23, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (BURDICK LINCOLN, 5885 CIR DR E #300, CICERO, NY 13039, 315-699-6300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXP... Read more
Incident date: Jun 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD LINCOLN OF QUEEN BOULEVARD (139-48 QUEEN BLVD, JAMAICA, NY) CONFIRMED THAT THE PARTS WERE NOT AVAILABL... Read more
Incident date: Aug 8, 2018
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FERRERIO FORD LINCOLN (2472 CORNING RD, ELMIRA, NY 14903, (607) 734-1681) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABL... Read more
Incident date: Aug 23, 2018
TAKATA RECALL--I RECEIVED NOTIFICATION OF NHTSA RECALL 16V-384 IN A LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016, WHICH STATED THAT I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE FOR THE REPAIR. IN DECEMBER, 2017 A 2ND LETTER ARRIVED FROM LINCOLN ADVISING ME THAT I SHOULD NOT ALLOW ANYONE TO SIT IN THE FRONT ROW PASSENGER SEAT, AND THAT LINCOLN EXPECTED REMEDY PARTS TO BE AVAILABLE IN THE S... Read more
Incident date: Mar 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) WAS CONTACTED AND CONFIRMED THAT TH... Read more
Incident date: Aug 1, 2017
DOORS (DRIVER SIDE BACK DOOR, PASSENGER SIDE BACK DOOR) SHOW DOOR AJAR WARNINGS EVEN WHEN THE DOORS ARE PROPERLY SHUT. THIS FAULT CONTINUES TO RUN MY BATTERY DOWN, AND EVENTUALLY FORCED ME TO PURCHASE A NEW BATTERY. I READ SIMILAR COMPLAINTS, AND AS A DEDICATED FORD BRAND PURCHASER I AM VERY UPSET THIS ISSUE WAS NOT RECALLED AND CORRECTED. THE FAULT ACTIVATES UPON STARTING MY VEHICLE OR WHILE DRIV... Read more
Incident date: Jul 22, 2018
TL* THE CONTACT OWNS A 1995 LINCOLN TOWN CAR. THE CONTACT NOTICED A POOL OF FLUID UNDER THE VEHICLE WHILE IDLING. UPON INSPECTION, THE CONTACT NOTICED THAT THE BRAKE LINES WERE LEAKING FLUID. WHILE REFUELING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 98I001000 (SERVICE BRAKES, HYDRAULIC) AND 95V063000... Read more
Incident date: Jul 22, 2018
TL* THE CONTACT OWNS A 1995 LINCOLN TOWN CAR. THE CONTACT NOTICED A POOL OF FLUID UNDER THE VEHICLE WHILE IDLING. UPON INSPECTION, THE CONTACT NOTICED THAT THE BRAKE LINES WERE LEAKING FLUID. WHILE REFUELING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 98I001000 (SERVICE BRAKES, HYDRAULIC) AND 95V063000... Read more
Incident date: Aug 10, 2017
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERTRICH'S CAPITOL LINCOLN (1127 SOUTH DUPONT HIGHWAY, DOVER, DE 19901, (888) 698-0415) WAS CONTACTED AND CONFIRMED THAT ... Read more
Incident date: Jul 7, 2016
REF. PREVIOUS COMPLAINT NO. 11104176 - RECALLED SINCE JULY 2016. APRIL 1018 SUPPLIED RENTAL CAR - SAID MY AUTO COULD NOT BE DRIVEN UNTIL REPAIRED. I WANT MY CAR REPAIRED. SEEMS OVER 2 YEARS SHOULD BE ENOUGH TIME. I DON'T LIKE THE RENTAL - I WANT MY CAR BACK. OFFERED TO SELL TO THEM - BUT THEY WOULD RATHER WASTE MONEY ON RENTAL RATHER THAN SATISFY A CUSTOMER.
Incident date: Aug 3, 2018
WHEN LETTING THE SEAT DOWN IT WONT GO BACK UP THE MIDDLE SEAT BELT RETRACT GETS ST STUCK IT HAS HAPPENED TWICE IT HAS BEEN A RECALL ON THIS BUT NOT ON MY VIN
Incident date: Aug 11, 2018
THE ALARM GOES OFF IF YOU LOCK THE VEHICLE WHEN YOU ARE IN IT WITH THE KEY. FOR EXAMPLE, IF YOU ARE WAITING FOR SOMEONE AND YOU LOCK THE DOOR. THIS CAUSES THE ALARM TO GO OFF, THUS DRAWING ATTENTION TO YOU IN THE VEHICLE.THIS LEAVES YOU IN A VERY VULNERABLE POSITION. YOU ARE IN A VERY EXPENSIVE VEHICLE WITH THE DOORS UNLOCKED AND/OR THE ALARM GOING OFF. I SPOKE TO FORD AND THEY ARE REFUSING TO FIX... Read more
Incident date: Aug 4, 2018
MY 2007 LINCOLN HAS HAD TRANSMISSION PROBLEMS SINCE I PURCHASED-IT HAD 66,000 MILES ON IT WHEN I GOT IT. WHEN I WENT FORWARD AND EXCELLARATED MADE LOUD CLUNK, LIKE IT FELL ON THE GROUND!TOOK INTO DEALER AND THEY SAID NO PROBLEM AND TOOK IT BACK IN 12/2015 FOR RECALL-CHECKED AND SAID THEY DID AN UPDATE FOR $780.00, NOW CAR WON'T MOVE IN DRIVE AND MAKES A LOUD CLUNK WHEN PUT IN REVERSE. TRYING TO CO... Read more
Incident date: Aug 17, 2018
TAKATA RECALL - FORD/LINCOLN PROVIDED A MID-SIZE SUV RENTAL FOR 1WEEK AND A HALF, THEN ASKED THAT I TAKE A COMPACT VEHICLE. I BOUGHT A LINCOLN MKX (MID SIZE SUV) AND WOULD LIKE A SIMILAR RENTAL WHILE A FIX/REPAIR IS PROVIDED FOR MY VEHICLE. IF MY FAMILY WANTED A COMPACT VEHICLE WE WOULD'VE BOUGHT ONE, WE BOUGHT A LINCOLN MKS (MID SIZE SUV) AS THAT'S WHAT MY FAMILY NEEDS. I WOULD LIKE FORD/LIN... Read more
Incident date: Nov 3, 2012
I ALSO LIKE SO MANY OTHERS RECEIVED THE 'TAKATA RECALL' AND CONTACTED MY LOCAL FORD DEALERSHIP WHO ACTED AS IF I WAS SOME CONFUSED OR DELUSIONAL PERSON, AND INFORMED ME THEY HAD NEVER HEARD OF ANY SUCH RECALL!! SO I CALLED THE ONLY OTHER FORD DEALERSHIP I KNEW AND THEY EXPLAINED 'OH YEAH, WE HAVE HEARD OF IT, BUT WE HAVE NO PARTS OR AUTHORIZATION NUMBERS TO FIX IT WITH YET' WELL MY HUSBAND HAS ... Read more
Incident date: Jun 6, 2018
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE AIR CONDITIONER UNIT. THE CONTACT NOTICED THAT THE AIR CONDITIONER WOULD CHANGE FROM COOL TO EXTREMELY HOT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GENE MESSER FORD OF AMARILLO (3400 SONCY RD, AMARILLO, TX 79119, (806)-355-7471) WHERE IT WAS DIAGNOSED THAT THE FRONT CONTROL I... Read more
Incident date: Jun 6, 2018
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE AIR CONDITIONER UNIT. THE CONTACT NOTICED THAT THE AIR CONDITIONER WOULD CHANGE FROM COOL TO EXTREMELY HOT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GENE MESSER FORD OF AMARILLO (3400 SONCY RD, AMARILLO, TX 79119, (806)-355-7471) WHERE IT WAS DIAGNOSED THAT THE FRONT CONTROL I... Read more
LINCOLN
MKZ HYBRID
(2012) — EXTERIOR LIGHTING
Aug 16, 2018
Incident date: Aug 1, 2018
MY 2012 LINCOLN MKZ HAS A TAIL LAMP THAT DOES NOT ILLUMINATE, AND THE BRAKE LIGHT IS NOT AS BRIGHT AS THE BRAKE LIGHT ON THE DRIVER'S SIDE. THE CAR HAS ABOUT 54,000 MILES. THE ENTIRE TAIL LAMP ASSEMBLY HAS TO BE REPLACED AT A COST OF $300-$400 WHEN IN THE PAST A $3 BULB WOULD BE THE FIX. 14M03 TAIL LAMP ASSEMBLY EXTENDED COVERAGE SHOULD INCLUDE ANY FORD TAIL LIGHT WITH THIS PROBLEM. IN THE PAST, R... Read more
Incident date: May 4, 2018
THE BUTTON ON THE GEAR SHIFT LEVER GETS STUCK. IT MAY OR MAY NOT BE DEPRESSED AT ANY GIVEN TIME. YOU MUST HAVE YOUR FOOT DEPRESSED ON THE BRAKE TO ALLOW THE CAR TO BE PUT IT INTO GEAR. THE BRAKE SENSOR IS WORKING. AFTER READING MANY COMPLAINTS ONLINE OF THIS IDENTICAL PROBLEM IT SOUNDS LIKE IT MAY BE THE PLASTIC ROD IN THIS ASSEMBLY. WHY PLASTIC WOULD BE USED IS BAFFLING. THE COST OF REPAIR IS ARO... Read more
Incident date: Aug 2, 2016
TAKATA RECALL ALTHOUGH, I HAVE NOT BEEN INVOLVED IN AN ACCIDENT, WILL THERE BE A SOLUTION SOON. OR WILL I HAVE TO HAVE AN ACCIDENT FOR THERE TO BE A RESOLVE. IS THERE ANY UPDATES. I'VE NEVER BEEN THROUGH THIS.
Incident date: Aug 6, 2018
BREAK PEDAL WILL GO TO THE FLOOR THIS ALWAYS HAPPENS WHEN DRIVING. BREAKS WILL WORK BUT VERY SCARY TO DRIVE. THIS HAS HAPPENED 3 TIMES IN THE LAST YEAR. IT WAS TAKEN TO THE DEALER EACH TIME WITH NO RESOLVE. ALL BREAK, TRACTION CONTROL, EMG BRAKES LIGHTS CAME ON DEALER SAID ITS A HYDROLIC CONTROL UNIT $1500.00. ANOTHER REPAIR STATION HOOKED IT UP AND IT CAME BACK WITH A B1342, OCCUPANT SYSTEM MODUL... Read more
Incident date: Aug 11, 2018
BRAKE BOOSTER DIAPHRAGM LEAK, AIR HISSING SOUND FROM BRAKE BOOSTER. FORD HAS ALREADY ISSUED 'CUSTOMER SATISFACTION PROGRAM' 13N02 REGARDING BRAKE BOOSTER/MASTER CYLINDER PROBLEM' "CERTAIN 2010-2013 MODEL YEAR EDGE AND MKX VEHICLES BUILT AT THE OAKVILLE ASSEMBLY PLANT FROM MAY 3, 2010 THROUGH MARCH 28, 2013. AFFECTED VEHICLES ARE IDENTIFIED IN OASIS." OUR MKX WAS BUILT IN JULY OF 2013 AND IS EX... Read more
Incident date: Jan 1, 2012
I PURCHASED THIS AUTO USED FROM A DEALER LOT. I DO NOT KNOW IF THE RECALL FOR THE REFERENCED AUTO WAS CORRECTED?
Incident date: Jul 21, 2015
I PURCHASED THIS VEHICLE USED IN 2014FROM A FORD LINCOLN, MERCURY DEALERSHIP. I AM NOW ATTEMPTING, THROUGH DISCOVERY, TO DETERMINE IF THIS VEHICLE VIA ITS VIN# HAS ANY RECALLS AGAINST IT!
Incident date: Aug 3, 2018
I AM AWARE OF THE CURRENT RECALL REGARDING CROWN VICTORIA, GRAND MARQUIS, AND LINCOLN TOWNCAR USING THE LOWER INTERMEDIATE SHAFT CORROSION AS THE ISSUE. I AM NOT CONVINCED THAT THIS IS THE PRIMARY REASON FOR POSSIBLE LOSS OF STEERING CONTROL. I LOST CONTROL OF THE STEERING IN MY TOWNCAR A FEW WEEKS AGO AND HAD IT TOWED TO A DEALER IN NEW CASTLE DELAWARE. THE SERVICE WRITER OFFERED NO EXPLANATION O... Read more