Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE VEHICLE WAS TAKEN TO BEACH FORD (2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (757) 486-2717) FOR A REPLACEMENT APPOINTMENT; HOWEVER, WHEN THE CONTACT ARRIVED, SHE WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PROMISED THAT T... Read more
Incident date: Jan 4, 2017
JANUARY 2017 RECALL ON AIRBAGS, STILL LISTING "NO RESOLUTION" IN SEPTEMBER 2018, ALMOST 2 YEARS LATER.
Incident date: Jun 2, 2018
DRIVER DOOR AJAR LIGHT WILL NOT GO OUT...CAUSING INTERIOR LIGHTS TO STAY ON AFFECTING VISIBILITY AT NIGHT,,,AND CAUSING BATTERY TO RUN DOWN... VEHICLE HAS ONLY BEEN DRIVEN 27,000 MILES ...VEHICLE WAS IN MOTION ON A CITY STREET WHEN THIS WAS NOTICED...ALSO DOORS WILL NOT LOCK AND ALARM WILL NOT SET WHEN PARKING WHEN THIS DOOR SWITCH MALFUNCTIONS
Incident date: Sep 18, 2018
WHILE DRIVING NORMALLY, THE ACCELERATOR STUCK OPEN CAUSING THE CAR TO GAIN AN EXCESS AMOUNT OF SPEED IN TRAFFIC. THE CAR WOULD NOT TURN OFF AND THE BREAKS WOULD NOT HOLD IT OR SLOW IT DOWN. IN THE END THE CAR WAS TOTALED AFTER HITTING 2 TREES AND A WALL.
Crash
1 injured
Incident date: Sep 23, 2018
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN AND THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER LINCOLN OF DELRAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 454-1800) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED I... Read more
Incident date: Sep 24, 2018
I WAS IN BACK OF MY MKX IN DRIVEWAY OF MY SISTERS HOME. I WAS TRYING TO GET THE TAILGATE DOOR TO OPEN AND IT WOULDN'T OPEN. I TRIED THREE TIMES TO OPEN WITH THE RELEASE BUTTON. IT WOULD NOT OPEN. SO I WENT OPENED AND STOOD AT THE DOOR TO PRESS THE RELEASE BUTTON FROM INSIDE TWICE AND IT STILL WOULDN'T OPEN THE TAILGATE. AS MY SISTER WAS COMING OUT OF HER HOME SHE WAS YELLING FOR ME TO MOVE MOVE BE... Read more
Incident date: Sep 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BILL ALEXANDER FORD LINCOLN MERCURY, 801 E 32ND ST, YUMA, AZ 85365, 928-344-2200) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NO... Read more
Incident date: Aug 30, 2018
CAR WAS MOVING HIT BUMP IN ROAD AND BRAKE PEDAL WENT TO FLOOR.THINKING PROBLEM WAS BRAKE PADS AND CALIPERS HAD FRONT AND READ PADS AND CALIPERS INSTALLED STILL LOW BRAKE PEDAL.WENT TO LINCOLN DEALER HAD BRAKE FLUSH PREFORMED BY LINCOLN DEALER,REPORT CAME BACK IT WAS MY HYDRAULIC CONTROL MODULE COSTING $1,306 PLUS TAX LABOR IS SEPARATE COST. HAD CAR APPRAISED AT LINCOLN DEALER I BROUGHT CAR FRO... Read more
Incident date: Sep 1, 2018
AT MY 55000 MILE SERVICE I WAS INFORMED THAT ALL MY WHEEL LUG NUTS NEEDED TO BE CHANGED BECAUSE OF SWELLING. PER THE MECHANIC, THIS IS A KNOW PROBLEM WITH THIS LUG NUTS ON THIS MODEL OF LINCOLN. I JUST HAD THEM REPLACED WITH THE TOTAL COST OF REPAIR INCLUDING THREE DAMAGED LUG STUDS FOR APPROX $440. THE REPLACEMENT LUG NUTS WERE THE SAME AS THE ORIGINAL ONES.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM SNEAD FORD (2401 W MAIN ST, WAYNESBORO, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HEMPSTEAD FORD, 301 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516)-483-7200) WAS CONTACTED AND CONF... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMPSTEAD FORD LINCOLN (301 N FRANKLIN ST, HEMPSTEAD, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Feb 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEET PONTE FORD LINCOLN (5074 NY-5A, YORKVILLE, NY 13495, (315) 736-3381) WAS CONTACTED AND CONFIRMED THAT... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (PREMIER FORD LINCOLN, 5001 GLENWOOD RD, BROOKLYN, NY 1... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (PREMIER FORD LINCOLN, 5001 GLENWOOD RD, BROOKLYN, NY 1... Read more
Incident date: Sep 16, 2018
TL* THE CONTACT OWNED A 1999 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 25 MPH IN HEAVY RAIN, THE VEHICLE HYDROPLANED AND CRASHED WITH A FLAT BED TOW TRUCK. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE DEPARTMENT WAS PRESENT, BUT A REPORT WAS NOT FILED. THE CONTACT AND A PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED, AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT... Read more
Crash
2 injured
Incident date: Aug 7, 2018
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG,... Read more
Incident date: Aug 7, 2018
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG,... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COOPER MOTORS, INC (985 YORK STREET, HANOVER, PENNSYLVANIA 17331... Read more
LINCOLN
CONTINENTAL
(2017) — STRUCTURE:BODY
Sep 17, 2018
Incident date: Feb 11, 2017
THE FRONT HOOD VIBRATES AS IF IT'S GETTING READY TO UNLATCH AS YOUR DRIVING AT 70 M.P.H. WHILE ON THE HIGHWAY. IT'S VERY UNCOMFORTABLE AND SCARY.
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Sep 17, 2018
Incident date: Feb 11, 2017
THE FRONT HOOD VIBRATES AS IF IT'S GETTING READY TO UNLATCH AS YOUR DRIVING AT 70 M.P.H. WHILE ON THE HIGHWAY. IT'S VERY UNCOMFORTABLE AND SCARY.
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT NOTICED FLUID UNDERNEATH THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SINCLAIR FORD INC. (7466 S LINDBERGH BLVD, ST. LOUIS, MO 63125, 314-892-2600) WHERE IT WAS DIAGNOSED THAT THE FRAME BOLTS FRACTURED. T... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE THE CONTACT'S HUSBAND WAS DRIVING 15 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE CONTACT HEARD AN ABNORMAL NOISE. THE CONTACT NOTICED FLUID UNDERNEATH THE CENTER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DAVE SINCLAIR FORD INC. (7466 S LINDBERGH BLVD, ST. LOUIS, MO 63125, 314-892-2600) WHERE IT WAS DIAGNOSED THAT THE FRAME BOLTS FRACTURED. T... Read more
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE CORRECTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL NEEDED TO BE PUMPED IN ORDER TO GET THE VEHICLE TO COME TO A COMPLETE STOP. THE CONTACT NOTICED BRAKE FLUID LEAKING UNDER THE VEHICLE ON THE DRIVER'S SIDE. THE VEHICLE WAS TOWED TO FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 6... Read more
Incident date: Aug 17, 2018
AS I WAS MERGING ON FREEWAY, I EXPERIENCED SUDDEN LOSS OF POWER AND IT COULD HAVE RESULTED IN FATALITIES SINCE IT WAS AT RUSH HOUR. AS I PULLED OVER, THE ENGINE WAS BUCKING BUT REGAINED POWER WITH SPORADIC BOUTS OF LOSS DURING MY DRIVE HOME. THERE WAS A MISFIRE ON CYLINDER ONE AND I REPLACED AND TESTED ALL RELATED COMPONENTS AND THEN FOUND OUT IT WAS THE CAM PHASER ISSUE THAT PLAGUES THE TRITON ... Read more
Incident date: Oct 1, 2017
"TAKATA RECALL" MY STEP FATHER IS 82 YEARS OLD AND OFTEN HAS SOMEONE WITH HIM IN THE CAR OR HAS SOMEONE DRIVE HIS CAR. THIS RECALL IS QUITE OLD AND WE ARE NOT BEING GIVEN ANY INFORMATION ON WHEN THIS AIR BAG WILL BE REPLACED. SINCE SOMEONES LIFE IS AT RISK I FAIL TO UNDERSTAND HOW THIS CAN CONTINUE TO BE DELAYED. (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIAB... Read more
Incident date: Sep 1, 2018
WHEN PUTTING VEHICLE IN MOTION, STEERING IS STIFF. POWER STEERING OIL LEVEL IS PROPER AT APPROPRIATE LEVEL. THE LOCAL MECHANIC INDICATED THAT THE STEERING MECHANISM IS AT FAULT. WHEN DRIVING THE VEHICLE ON STREET, STEERING IS DIFFICULT BUT MANAGEABLE.
Incident date: Feb 2, 2018
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. WHILE OPENING THE PANORAMIC SUN ROOF, THE CONTACT DETECTED TWO CRACKS ON THE INSIDE OF THE GLASS. THE VEHICLE WAS TAKEN TO LINCOLN SOUTH COAST (1405 AUTO MALL DR, SANTA ANA, CA 92705, (855) 711-9224) WHERE THE CONTACT WAS INFORMED THAT A ROCK STRUCK THE SUN ROOF GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Mar 14, 2017
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FROM THE NEW YORK DMV/MVA REGARDING NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RC LACY FORD LINCOLN SUBARU (25 MAPLE AVE, CATSKILL, NY 12414, (518) 943-4300) AND WAS INFORMED THAT THE PART WAS N... Read more
Incident date: Jul 31, 2018
TAKATA INFLATORS PASSENGER SIDE, PURCHASED 2007 LINCOLN MKX ON 7/31/2018 FROM NOURSE DELERSHIP IN CHILLICOTHE OHIO, AT THE TIME OF PURCHASE THAT IT HAS A RECALL .NOURSE DID NOT TELL US ABOUT IT , I WANT THE ISSUE RESOLVED ASAP! THIS VEHICLE IS USED AS A FAMILY VEHICLE DAILY WHY WAS THIS VEHICLE SOLD WITH A EXTREMELY DANGEROUS ISSUE WHY WAS I NOT TOLD ABOUT THIS.
Fire
Incident date: Mar 1, 2017
TAKATA RECALL - I'M STARTING MY 4TH MONTH IN A RENTAL CAR SINCE MY MKZ WAS DEEMED UNSAFE FOR FRONT PASSENGERS. ARE THERE ANY UPDATES ON WHEN THE PARTS WILL BE AVAILABLE? THOUGH THE RENTAL IS NICE ENOUGH, I WANT TO DRIVE MY CAR AND NOT STORE IT IN MY GARAGE. I LOVE MY MKZ!
Incident date: Aug 17, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS MT KISCO (271 N BEDFORD RD, MT KISCO, NY 10549, (888) 247-2672) WAS CONTACTED AND CONFIRMED THAT T... Read more
Incident date: Feb 15, 2018
TAKATA RECALL - THIS VEHICLE HAS BEEN PARKED IN OUR GARAGE FOR 8 MONTHS. THIS VEHICLE HAS 73,000 MILES & IS IN EXCELLENT CONDITION. I HAVE MY DOUBTS THAT THIS VEHICLE WILL EVER BE REPAIRED TO DRIVE AGAIN. I HAVE RECEIVED 2 LETTERS FROM LINCOLN ADVISING OF THE PROBLEM; HOWEVER, NO NOTICE OF IF & WHEN THIS VEHICLE WILL BE REPAIRED. I BELIEVE THIS DELAY BELONGS TO LINCOLN & THIS VEHICLE SHOULD B... Read more
Incident date: Jan 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED JIM BASS FORD AT (325) 949-4621 (LOCATED AT 4032 W HOUSTON HARTE EXPY, SAN ANGELO, TX 76901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BE... Read more
Incident date: Aug 24, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION FROM THE NEW YORK MVA/DMV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CITY WORLD FORD (3305 BOSTON RD... Read more
Incident date: Aug 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) SINCE JANUARY 10, 2017; HOWEVER, THE MANUFACTURER HAD NOT PROVIDED THE REMEDY AND PART FOR THE RECALL REPAIR. THE DEALER (HUNTINGTON FORD LINCOLN, 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 271-6800) CONFIRMED THAT THE PART WAS UNAVAILABLE... Read more
Incident date: Sep 3, 2018
TL* THE CONTACT OWNS A 2003 LINCOLN LS. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTER BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AUTOFARM FORD LINCOLN (221 MALL RD, LOGANSPORT, IN 46947, 574-753-6294) WHERE IT WAS DIAGNOSED THAT THE CYCLOID PATCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Incident date: Sep 4, 2018
SHIFT INDICATOR FOR PARK DOES NOT LIGHT UP NOT ALLOWING TO TURN CAR OFF. HAVE TO WIGGLE TO GET IT TO PARK
Incident date: Jul 26, 2018
TAKATA RECALL. I CONTACTED MY LOCAL FORD/LINCOLN (GORDIE BOUCHER) DEALER ON OR ABOUT JULY 26TH, 2018 TO RECEIVE A RENTAL VEHICLE TO DRIVE WHILE WAITING FOR A NEW AIRBAG REPLACEMENT FOR MY 2008 LINCOLN MKX RECALL TO COME IN. THE SERVICE PERSON, MIKE, SAID HE WOULD START THE PROCESS RIGHT AWAY AND I SIGNED A NOTE SAYING I WOULD NOT BE DRIVING THE CAR UNTIL FIXED. TODAY, AUGUST 31, I CALLED AND SPOKE... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED CORTESE LINCOLN AT 585-277-3252 (LOCATED AT 2452 W HENRIETTA RD, ROCHESTER, NY 14623) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AV... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CORWIN FORD TRI-CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (888) 379-9774) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACT... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (HEMPSTEAD FORD, 301 N. FRANKLIN ST. HEMPSTEAD, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANU... Read more
Incident date: Jan 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (ALLAN VIGIL FORD/LINCOLN, 6700 MOUNT ZION, MORROW, GA 30260) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT HAD N... Read more
Incident date: Aug 2, 2018
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO I... Read more
Incident date: Aug 2, 2018
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO I... Read more
Incident date: Aug 2, 2018
WE HAD OUR FIRST INCIDENT ON AUG 2 WHEN MY WIFE WAS DRIVING. CAR STALLED AT A TRAFFIC LIGHT AND SHE RESTARTED IT . TRANSMISSION WAS IN DRIVE AND SHE STARTED TO ACCELETE TO GO AHEAD. THE CAR ITSELF WENT INTO REVERSE AND ALMOST HIT THE CAR BEHIND HER. SHE WAS EXTREMELY SHAKEN AND REFUSED TO DRIVE IT AGAIN. SHE CALLED A TOWTRUCK TO TAKE IT TO OUR DEALER. THE DEALER COULD NOT FIND THE PROBLEM SO I... Read more
Incident date: Dec 1, 2014
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PREMIER FORD INC (5001 GLENWOOD ROAD, BROOKLAND, NEW YORK 11234, (888) 381-4515) WAS MADE AWARE OF THE RECALL... Read more
Incident date: Aug 29, 2018
WE ARE CONTINUALLY RECEIVING LETTERS ABOUT NOT HAVING THE RECALL TAKEN CARE OF. HOWEVER, WE HAVE BEEN TOLD THAT THERE IS NO LOANER AVAILABLE OR ARE UNDER A LONG LIST OF OTHER OWNERS WAITING, OR THE PARTS WILL TAKE A FEW DAYS. I TRIED CALLING THE NHTSA HOTLINE AND BOTH TIMES THE CALL WAS DISCONNECTED AFTER PICKUP. THIS IS ALL VERY FRUSTRATING AND SCARY TO HAVE TO DRIVE A CAR WITH A POTENTIAL FATAL ... Read more
Incident date: Jan 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SCHULTZ FORD LINCOLN (80 NY-304, NANUET, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE ... Read more
Incident date: Feb 1, 2018
"TAKATA RECALL" - LETTER RECEIVED FROM LINCOLN MOTOR CO. THAT AIRBAGS COULD EXPLODE IN THE EVENT OF A CRASH THAT CAUSES THE DEPLOY OF AIRBAGS. WE WOULD BE NOTIFIED WHEN PARTS ARE AVAILABLE. NO CALLS FROM THE COMPANY. I HAVE CALLED NUMEROUS TIMES DURING THE LAST SIX MONTHS, STILL PARTS NOT AVAILABLE. LINCOLN SENT AN UPDATE IN MAY 2018 THAT WE COULD RENT A VEHICLE UP TO $45 PER DAY. I DO NOT WAN... Read more