Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2016. THE DEALER MURRAY FORD KINGSLAND (2030 GA-40, KINGSLAND, GA 31548) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED TH... Read more
Incident date: Oct 27, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LIVERMORE FORD LINCOLN (2266 KITTY HAWK RD, LIVERMORE, CA 94551, (925) 294-7700) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 17V240000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATE... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HOOD AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD SEVERAL TIMES SINCE JUNE OF 2018 TO CHECK IF THE HOOD OF THE VEHICLE WAS OPEN AND/OR UNLATCHED. THE CONTACT STATED THAT THE HOOD WAS NOT OPEN OR UNLATCHED SEEMINGLY. IN ADDITION, THE CONTACT STATED THAT THE FAILURE WAS IN... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HOOD AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD SEVERAL TIMES SINCE JUNE OF 2018 TO CHECK IF THE HOOD OF THE VEHICLE WAS OPEN AND/OR UNLATCHED. THE CONTACT STATED THAT THE HOOD WAS NOT OPEN OR UNLATCHED SEEMINGLY. IN ADDITION, THE CONTACT STATED THAT THE FAILURE WAS IN... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE DEALER AUTO NATION FORD (817-370-5200, 5300 CAMPUS DR, FORT WORTH, TX 76119) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED TO SCHEDULE THE RECALL REPAIRS FOR AN APPOINTMENT WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14E028000 (EQUIPMENT). IT W... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE DEALER AUTO NATION FORD (817-370-5200, 5300 CAMPUS DR, FORT WORTH, TX 76119) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED TO SCHEDULE THE RECALL REPAIRS FOR AN APPOINTMENT WITHIN A REASONABLE TIME FRAME CONCERNING NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14E028000 (EQUIPMENT). IT W... Read more
Incident date: Jul 6, 2018
WHEN HUSBAND WAS DRIVING THE GAS PEDAL STUCK IN THE MAT CAUSING HIM TO RUN OFF ROAD CAUSING DAMAGE TO HOOD, FENDER, HEADLIGHT, GRILL & LEFT FRONT WHEEL GOT DAMAGED BUT SINCE WE ONLY HAVE LIABILITY IT HAS FORCED US TO DRIVE IT DAMAGED. IN MOTION, RAN INTO WOODS
Crash
Incident date: May 1, 2018
HELLO, I HAVE CONTACTED MY FORD DEALER THEY DO NOT HAVE CARS AVAILABLE TO RENT. I HAD TO BORROW A CAR FOR VACATION BECAUSE OF THE PASSENGER SIDE AIRBAG. I HAVE A CLAIM NUMBER CASE-14975694-V6N7G6 . WHEN WILL THIS BE RESOLVED ? MY COMPLAINT IS THAT I NEED A RENTAL CAR AND THE DEALERSHIPS DO NOT WANT TO RENT. AND THIS IS VERY DANGEROUS!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Oct 29, 2018
TAKATA RECALL ON 2011 LINCOLN MKZ. I NO LONGER HAVE THE VEHICLE, SO I DO NOT HAVE THE VIN.
Incident date: Aug 31, 2017
MY AIRBAGS DIDN'T DEPLOY RESULTING IN ME HAVING LIFE-LONG INJURIES. I HAD A CAR ACCIDENT IN AUGUST 31ST, 2017. I T-BONED A VEHICLE THAT CAME OUT OF A PARKING LOT ILLEGALLY RESULTING IN THE ACCIDENT. MY AIRBAGS DIDN'T DEPLOY. IF THEY HAD I WOULD NOT HAVE SUSTAINED THE INJURIES THAT I DID. IT WAS OVER $17,000 WORTH OF DAMAGE TO MY VEHICLE.
Crash
1 injured
Incident date: Jun 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THE KEN GARFF ST. GEORGE FORD DEALER (435-674-3200, 145 HILTON DR, ST. GEORGE, UT 84770) WHERE IT WAS CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO B... Read more
Incident date: Jul 20, 2018
UNEXPECTED ENGINE RUN AWAY. ON MULTIPLE OCCASIONS THE ENGINE HAS GONE TO MAX RPM AS THE CAR IS BEING SHIFTED INTO GEAR. ONLY THE FACT THAT I HAD MY FOOT FIRMLY ON THE BRAKE PEDAL KEPT THE CAR FROM MOVING. THE BRAKES KEPT THE FRONT WHEELS LOCKED BUT THE REAR WHEEL OR WHEELS WERE ABLE TO SPIN. THE VEHICLE HAS BEEN STATIONARY EVERY TIME THIS HAS OCCURRED. THE DATE BELOW IS JUST FOR ONE TIME. TH... Read more
Incident date: Oct 29, 2018
I WAS NOTIFIED OF THE RECALL IN JULY 2016; NEARLY 2 1/2 YEARS LATER NOTHING HAS BEEN DONE
Incident date: Jan 10, 2017
TAKATA RECALL THIS RECALL IS ALMOST 2 YEARS OLD. I AM NOT SURE SURE WHAT 'TIMELY MANNER' IS, BUT I AM GUESSING 2 YEARS IS NOT A TIMELY MANNER. I HAVE CALLED MY LOCAL DEALER WITH NO RESULTS TO GET THIS FIXED. PER SAFERCAR.GOV: "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: ... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Oct 28, 2018
Incident date: Oct 1, 2017
TAKATA RECALL: I RECEIVED NOTICE THE RECALL A YEAR AGO. I IMMEDIATELY CALLED A FORD DEALER ABOUT THE RECALL WHO TOLD ME THEY WOULD CALL WHEN READY TO REPLACE MY AIR BAG. I HAVE NOT BEEN CONTACTED NOR GOTTEN MY AIR BAG REPLACED.
Incident date: Oct 27, 2018
NO DISCERNING ISSUES LEADING UP TO THE TIRE FAILURE, IT'S BEEN MULTIPLE FAILURES, INDUCES BY POTHOLES OR ROAD GRATES YOU WOULD NORMALLY ENCOUNTER WHILE DRIVING. IN 2 INCIDENTS THE SIDEWALLS OF THE TIRES FAILED COMPLETELY RIPPING THE TIRE SIDEWALL OPEN. ONE SIMPLY JUST FLATTENED THE TIRE, AS OF NOW, THE SHOP IS CLOSED TODAY SO I DON'T KNOW IF IT'S REPAIRABLE YET.
Incident date: May 15, 2018
TAKATA RECALL. PARTS ARE NOT AVAILABLE FOR REPLACEMENT SINCE MAY OF 2018. NOTHING HAS HAPPENED.
Incident date: Mar 1, 2017
TAKATA RECALL, STILL WAITING ON REPAIR FOR PASSENGER SIDE AIRBAG, RECALL STARTED MARCH 2017? CAMPBELL FORD IN NILES MI. SAID NO LOANER CARS AVAILIABLE? I CALLED ANOTHER FORD DEALERSHIP THAT TOOK DOWN VIN NUMBER AND SAID THEY WOULD CALL WHEN PARTS ARE AVAILIABLE, STILL WAITING?
Incident date: Oct 22, 2018
MY CAR HAS HAD NUMEROUS ELECTRICAL ISSUES SINCE THE DAY I HAVE PURCHASED IT. AGAIN, LAST WEEK, THE INSTRUMENT PANEL LIT UP WITH NUMEROUS CODES. I DROVE IT TO THE DEALERSHIP AND LEFT THE CAR FOR A FEW DAYS. THE CODES CLEARED AND THEY CANNOT ROOT CAUSE THE ISSUE. IN ADDITION, WHEN I HAVE BEEN AT A STOP LIGHT THE DRIVER'S SEAT REGRESSES BACKWARDS, AND THE SIDE VIEW MIRROR MOVES AT THE SAME TIME.
Incident date: Oct 22, 2018
MY CAR HAS HAD NUMEROUS ELECTRICAL ISSUES SINCE THE DAY I HAVE PURCHASED IT. AGAIN, LAST WEEK, THE INSTRUMENT PANEL LIT UP WITH NUMEROUS CODES. I DROVE IT TO THE DEALERSHIP AND LEFT THE CAR FOR A FEW DAYS. THE CODES CLEARED AND THEY CANNOT ROOT CAUSE THE ISSUE. IN ADDITION, WHEN I HAVE BEEN AT A STOP LIGHT THE DRIVER'S SEAT REGRESSES BACKWARDS, AND THE SIDE VIEW MIRROR MOVES AT THE SAME TIME.
Incident date: Oct 28, 2018
TAKATA RECALL - TO DATE THE PARTS ARE NOT AVAILABLE TO REPAIR THE PROBLEM. WE ARE IN DANGER BY NOT BEING ABLE TO REPAIR THE VEHICLE. SOME SORT OF REPAIR SHOULD BE AVAILABLE INSTEAD OF HAVING TO WAIT ON PARTS.
Incident date: Dec 1, 2017
TAKATA RECALL NOT BEING IMPLIMENTED WITH THIS VEHICLE. I HAVE BEEN WAITING FOR THIS REPAIR TO BE COMPLETED.SINCE DECEMBER OF 2017. LINCOLN HAS NOT PROVIDED ANY SORT OF COMPLETION DATE.
Incident date: Dec 21, 2017
I HAVE RECEIVED INFORMATION ABOUT THE AIRBAGS FOR MY VEHICLE,I HAVE BEEN WAITING TO GET A REPLY FOR THE REPAIRS FOR THE AIRBAGS. AS OF TODAY NO INCIDENT HAS OCCURRED.
Incident date: Jun 25, 2016
ON JUNE 25, 2016 I WAS THE DRIVER AND WAS IN A ACCIDENT THE AIRBAG DEPLOYED AND CUT MY LEFT FOREARM OPEN. WAS TREATED AT HOSPITAL AND THEY GLUED IT TOGETHER.
Crash
2 injured
Incident date: Jun 1, 2016
TAKATA RECALL: OVER TWO YEARS FOR A SAFETY RECALL OF THIS IMPORTANCE IS UNACCEPTABLE! LOCAL FORD DEALER DID NOT EVEN HAVE THE COURTESY TO RETURN MY CALL. SUPPOSED TO BE FIXED LAST QUARTER OF 2017, THEN SECOND OR THIRD QUARTER OF 2018, STILL NOTHING. NEXT WE WILL BE TOLD THE CAR IS TOO OLD TO BE FIXED. PARTS WILL BE OBSOLETE. WE ARE RUNNING OUT OF PATIENCE.
Incident date: Oct 21, 2018
ODOMETER DISCREPANCY. 07/28/14. 86,987 09/12/18. 70,447 ACTUAL MILEAGE 73,220
Incident date: Mar 7, 2017
TAKATA RECALL RECALL NUMBER NHTSA RECALL 17V-024
Incident date: Oct 26, 2018
NO RECALLS NOTICED ON THIS AUTO. NO AIRBAG ISSUES AS YET AM I ELIGIBLE TO JOIN THE CLASS ACTION SETTLEMENT. IS THERE A FORM I MUST FILL OUT? 2016 LINCOLN MKZ VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 27, 2018
TAKATA AIRBAGS NOT REPLACED AS OF TODAY (10/27/2018)
Incident date: Jun 1, 2016
TACKATA RECALL SINCE JUNE 1 2016 DEPLOYMENT OF PASSENGER AIR BAG HAS FATAL METAL FRAGMENTS
Incident date: Jun 8, 2016
TAKATA RECALL. I FIRST RECEIVED NOTICE IN JUNE 2016 OF THE RECALL. ANOTHER NOTICE WAS SENT IN DECEMBER 2017 INDICATING PARTS WERE NOT AVAILABLE. ANOTHER LETTER WAS SENT EARLIER THIS YEAR, STILL NO PARTS. OVER 2 YEARS IS NOT TIMELY IN RESOLVING THIS ISSUE.
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Oct 26, 2018
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), WHICH INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more
Incident date: Oct 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (FUCCILLO FORD OF NELLISTON, 6500 NY-5, NELLISTON, MY 13410, 518-993-5555) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONT... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT CALLED ON BEHALF OF THE VEHICLE OWNERS OF A 2013 LINCOLN MKS. WHILE THE VEHICLE WAS PARKED IN THE GARAGE WITH THE ENGINE RUNNING, THE CONTACT'S PARENTS LEFT THE VEHICLE UNATTENDED AND ENTERED THEIR HOME. THE VEHICLE WAS EQUIPPED WITH KEYLESS ENTRY THAT DID NOT CHIME TO ALERT THE DRIVER THAT THE ENGINE REMAINED ACTIVE. AS A RESULT, CARBON MONOXIDE FILLED THE GARAGE AND THE HOME, CAU... Read more
2 deaths
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Oct 26, 2018
Incident date: Sep 1, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2015. THE DEALER (POMPANO FORD, INC., 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRM... Read more
Incident date: Jun 1, 2016
COMPLAINT REGARDING SAFETY RECALL 16S26 / NHTSA RECALL 16V-384. I WAS FIRST NOTIFIED BY LINCOLN MOTOR COMPANY OF THIS RECALL VIA A POSTAL LETTER IN JULY 2016. UPON BEING NOTIFIED OF THE RECALL I HAVE ASKED THE LINCOLN DEALER SEVERAL TIMES OVER THE 2 YEAR PERIOD THE RECALL HAS BEEN IN PLACE WHEN THE PARTS, ETC. WILL BE AVAILABLE TO PERFORM THE NEEDED CORRECTION. EACH TIME I HAVE RECEIVED THE RES... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GWINNETT PLACE LINCOLN (3230 SATELLITE BOULEVARD, DULUTH, GA 30096, 678-823-7999) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONT... Read more
Incident date: May 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER (MALOUF FORD OF NORTH BRUNSWICK, 732-951-0400, LOCATED AT 2210 US HWY 1 N BRUNSWICK, NJ 08920) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ... Read more
Incident date: Jun 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JUNE OF 2016. THE DEALER (PARKS LINCOLN OF LONGWOOD, 3505 N US HWY 17 92, LONGWOOD, FL 32750) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED ... Read more
Incident date: May 5, 2010
TAKATA RECALL : IT HAS BEEN WELL OVER A YEAR SINCE THE INITIAL NOTIFICATION AND STILL NO END IN SIGHT FOR THE REPLACEMENT. MY CAR HAS NO VALUE, CONTINUES TO AGE AND I CANNOT SELL/TRADE IT IN FOR SOMETHING ELSE DUE TO THE AIRBAG RECALL. WHAT AM I TO DO?
Incident date: Oct 22, 2018
I RECEIVED A LETTER FROM LOUISIANA OMV ABOUT AIRBAG RECALLS IN AUGUST 2018. BROUGHT THE VEHICLE TO THE DEALERSHIP TO HAVE THIS FIXED. I WAS INFORMED THAT THE PARTS ARE NOT IN STOCK AND THAT THERE ARE THREE OTHER RECALLS ON THIS VEHICLE AS WELL. OVER THE PAST MONTH THEY HAVE CONTINUED TO STATE THAT THE PARTS WERE NOT IN. NOW THAT A MAN TOOK THE VEHICLE ALL OF SUDDEN THEY RECEIVED THE PARTS IN THREE... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL ... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER (SESI LINCOLN, 3990 JACKSON RD, ANN ARBOR, MI), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EX... Read more
Incident date: Oct 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (BIG SPRING FORD, 500 W 4TH ST, BIG SPRING, TX 79720, 432-267-7424) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPE... Read more
Incident date: Apr 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE DRIVING ON A ROCKY DRIVEWAY, THE VEHICLE SKIDDED TO THE LEFT AND ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE CRASHED INTO A DITCH. THE DRIVER SUSTAINED A HEAD INJURY. THE FRONT PASSENGER SUSTAINED BACK AND SPINAL PAIN. A FOUR YEAR OLD CHILD OCCUPANT, WHO WAS WEARING A SEAT BELT, EXPERIENCED WHIPLASH. ALL OCCUPANTS RECEIVED MEDICAL ... Read more
Crash
3 injured
Incident date: Apr 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. WHILE DRIVING ON A ROCKY DRIVEWAY, THE VEHICLE SKIDDED TO THE LEFT AND ACCELERATED AT A HIGH RATE OF SPEED. THE VEHICLE CRASHED INTO A DITCH. THE DRIVER SUSTAINED A HEAD INJURY. THE FRONT PASSENGER SUSTAINED BACK AND SPINAL PAIN. A FOUR YEAR OLD CHILD OCCUPANT, WHO WAS WEARING A SEAT BELT, EXPERIENCED WHIPLASH. ALL OCCUPANTS RECEIVED MEDICAL ... Read more
Crash
3 injured
Incident date: Jul 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD LINCOLN (4600 WEST BROAD STREET, RICHMOND, VA 23230, (804) 358-5521) WAS MADE AWARE OF THE RECA... Read more