Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Apr 17, 2026
3 separate safety-related components have failed on my 2021 Ford Bronco, all of which correspond to open federal safety recalls that remain unremedied: 1. Infotainment/APIM Module & Backup Camera System (Recall Campaign 26V124): my infotainment screen fails to turn on, particularly in high-temperature conditions. When this occurs, the rearview/backup camera is completely non-functional. The vehic... Read more
Incident date: Apr 17, 2026
3 separate safety-related components have failed on my 2021 Ford Bronco, all of which correspond to open federal safety recalls that remain unremedied: 1. Infotainment/APIM Module & Backup Camera System (Recall Campaign 26V124): my infotainment screen fails to turn on, particularly in high-temperature conditions. When this occurs, the rearview/backup camera is completely non-functional. The vehic... Read more
Incident date: Apr 17, 2026
3 separate safety-related components have failed on my 2021 Ford Bronco, all of which correspond to open federal safety recalls that remain unremedied: 1. Infotainment/APIM Module & Backup Camera System (Recall Campaign 26V124): my infotainment screen fails to turn on, particularly in high-temperature conditions. When this occurs, the rearview/backup camera is completely non-functional. The vehic... Read more
Incident date: Sep 7, 2025
Random, sometime months between issues, transmission and vehicle goes into limp mode. Output speed shaft sensor failure codes. This is a problem with the lead frame connector failure in the transmission (6R80 six speed). This is a common problem and should be a recall.
Incident date: Sep 7, 2025
I bought the car with 0 miles on it. The first instance happened at 7000 miles. The steering rack failed again at 17000 miles, and the steering rack failed again at 48000 miles.\n First 2 times were replaced by the dealer under warranty. The third time they are choosing not to repair it. So I had to hire a lemon law, attorney they are currently an arbitration with Honda. I feel though as it is a ... Read more
Incident date: Sep 8, 2025
My rear view camera is displaying that the rear-view camera is unavailable and the screen keeps blinking off and on.
Incident date: Sep 8, 2025
My rear view camera is displaying that the rear-view camera is unavailable and the screen keeps blinking off and on.
Incident date: Apr 16, 2026
The fuel pipe in my 2024 Kia Carnival has been identified by Kia as part of Safety Recall SC368 due to a fire risk. The component is available for inspection at the dealership where the vehicle is currently located. My safety and the safety of my family — including young children in car seats — was put at risk because the vehicle carries a known fire hazard related to the fuel pipe, yet no re... Read more
Incident date: Mar 23, 2026
The electrical wiring harness connecting to the hybrid system electric fuel pump(s) was found to have significant corrosion and a missing factory-installed protective covering. This is a manufacturing defect. The protective covering was never installed at the factory, leaving the wiring exposed to moisture and corrosion from the time the vehicle was built. COMPONENT THAT FAILED: Electrical wiring... Read more
Incident date: Mar 23, 2026
The electrical wiring harness connecting to the hybrid system electric fuel pump(s) was found to have significant corrosion and a missing factory-installed protective covering. This is a manufacturing defect. The protective covering was never installed at the factory, leaving the wiring exposed to moisture and corrosion from the time the vehicle was built. COMPONENT THAT FAILED: Electrical wiring... Read more
Incident date: Apr 7, 2026
The contact owns a 2025 Lexus GX 550. The contact stated that while driving at various speeds, the hood of the vehicle was fluttering up and down. The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,865.
Incident date: Apr 7, 2026
The coolant control valve failed and the repair resulted in an engine oil leak which persisted for 8 weeks and still has not been repaired. The service manager at the dealership and General Motors Company are trying to figure out how to fix it but are not able to yet. They may have to replace the engine is one thing the service manager said to us this week.
LINCOLN
CONTINENTAL
(2017) - UNKNOWN OR OTHER
Apr 14, 2026
Incident date: Apr 6, 2026
On [XXX], while driving on a public highway, the vehicle shut off and came to a complete stop as I was going around a roundabout. I was in the inside lane, had just finished charging in Yuma, Az., and was just about to get back on the freeway heading back into California. Thankfully, there was no one behind me at that moment and I was able to restart the vehicle and continue driving. After arrivin... Read more
Incident date: Apr 12, 2026
Engine Temperature fluctuates. Check engine light comes on, prompt on dash will say engine is overheating. Engine fan stays on high. Code on scanner states Coolant Control Valve. GM has issued special coverage on this exact issue. However, they tell me my truck is not covered. I am very upset with GM as they are failing to address a known concern with my vehicle.
Incident date: Apr 8, 2026
I have $80,000 in my jeep parked in my garage because the ABS module failed. Error code C2200. I have taken it to three Mechanics; Kap Motor Sports in Palmetto Fl, AFNY, and 4 Wheel Parts in Bradenton Fl. All have run tests coming back with the same error. We have done two Abs bleeds to try and fix the problem. This part should have been recalled years ago. It has been on back order for years and ... Read more
LINCOLN
NAUTILUS
(2025) - ELECTRICAL SYSTEM:ADAS:REAR OCCUPANT ALERT (ROA):CAMERA/SENSOR
Apr 14, 2026
Incident date: Apr 8, 2026
Back up camera turns to static when going in reverse. Has been happening for years. No warnings. Just malfunctioning. Reported this in 2019 to Jeep.
Incident date: Apr 8, 2026
Back up camera turns to static when going in reverse. Has been happening for years. No warnings. Just malfunctioning. Reported this in 2019 to Jeep.
Incident date: Apr 3, 2026
The contact’s daughter owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the... Read more
Incident date: Apr 3, 2026
The contact’s daughter owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the... Read more
Incident date: Apr 3, 2026
Woke up at [XXX] [XXX] to neighbor banging on door and yelling your car is on fire. Vehicle is parked in front driveway, front part of the car where engine is ablazed. Neighbor said he heard "pops" like firecrackers/gunshot when he went to look out his window the fire was reflected on the fence across the car. I did google search for possible fire causes and search returned with Recall notice for ... Read more
Fire
Incident date: Nov 11, 2024
Problem#1 :The transmission shits erratically and down shifts really hard and has a vibration going down the highway. Problem #2: The rear-end differential seems to lock up when turning sharp corners.
Incident date: Mar 13, 2026
The vehicle has experienced ongoing and unresolved issues despite multiple service visits. The primary concern is excessive engine vibration. It shakes concerningly when backed into a driveway at an incline and placed in park. This occurs while the vehicle is stationary and idling. The issue has been reproduced and acknowledged by a dealership service advisor during a test drive, who stated the v... Read more
Incident date: Mar 15, 2026
The contact owns a 2020 Hyundai Palisade. The contact stated that the front camera was reportedly installed incorrectly, causing the automatic emergency braking system to engage unexpectedly, almost causing several crashes. Additionally, the windshield wiper motor became inoperable, and there was a fluid leak coming from the wiper system that migrated into the transmission, causing a mechanical fa... Read more
Incident date: Mar 28, 2026
The contact owns a 2025 Honda Pilot. While the contact’s wife was driving approximately 70 MPH, the steering wheel became extremely difficult to turn in either direction. The driver was able to forcefully steer the vehicle over to the shoulder. After turning off and restarting the vehicle, the steering failure was self-corrected, and the vehicle operated normally. The driver was able to continue... Read more
Incident date: Apr 13, 2026
The contact owns a 2021 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact ... Read more
Incident date: Dec 1, 2025
The contact owns a 2024 Ford F-150. The contact stated that while his wife was in the process of parking the vehicle on the side of the street, the driver released the accelerator pedal; however, the vehicle failed to stop as intended, jolted forward, and hit one unoccupied and parked vehicle, and hit another occupied vehicle stopped at the stop light. The air bags did not deploy. The driver susta... Read more
Crash
1 injured
Incident date: Apr 8, 2026
The contact owns a 2013 Kia Optima. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed and it was determined that the turbocharger had failed, and the engine and turbocharger needed to be replaced. The vehicle was not repaired. The contact received a lett... Read more
Incident date: Feb 13, 2025
Over the past couple of months the the vehicle has been "throwing" misfiring cylinder errors, particularly cylinder 4 (P0304) and every once in a while cylinder 1 (P0301), and a catalytic converter bank 2 error (P0430). Last week, I filled up with premium fuel and added a catalytic cleaner. This eliminated the P0430 error and reduced the frequency of the P0304 error. Yesterday ([XXX]) we were d... Read more
Incident date: Sep 8, 2025
The contact owns a 2024 Toyota Rav4. The contact stated that while driving at various speeds, an abnormal sound was heard coming from under the hood and would shudder towards the front-passenger side. In addition, the contact stated that the failure caused her to crash into a rail guard, and the rear driver-side tire had deflated, and the rim was damaged. No injuries were sustained, and no medical... Read more
Crash
Incident date: Apr 12, 2026
When driving.car I hear crackling noice. I did research it has to do with electrical wiring under the dash. It effects all information on the display screen can not access maps direction phone calls won't work,effect radio from working,causes panel lights not to work heater & AC display information won't work caused ac & heater not working. Defrost won't work caused windshield to fogged up could n... Read more
Incident date: Feb 13, 2026
On Feb 7th, notice a Knocking/Clicking noise coming from right wheel when making slight right turn, but not often. Called my dealership and immediately they said they were aware of issue and said it is common in Prologues. But due to the prologue being a GM make and not Honda, they were told they needed to wait till GM comes up with a solution, as well as parts being backordered. A few weeks later... Read more
Incident date: Feb 13, 2026
I have been having an issue with my 2021 Hyundai Palisade's engine oil consumption. It is constantly burning oil at a high rate, requiring me to purchase oil constantly. I had it serviced at Hyundai in Gurnee, IL. An oil consumption test was conducted. Hyundai corporate stated that my vehicle's engine was not burning oil at the required rate, which prompted an engine replacement. I reached out to ... Read more
Incident date: Feb 4, 2026
While stopped in heavy traffic at a traffic signal, the engine stopped and would not restart. This was due to the AIS system. The car became disabled in heavy traffic. I was only a few feet from the entrance to a gas station, however due to the interlock system that locks the transmission in Park, the truck could not be pushed out of traffic. Honda, unlike other manufacturers the use the same tran... Read more
Incident date: Sep 15, 2025
For the second time, the integrated control unit, ICCU, has failed to this is AFTER being replaced under the recall. The recall solution has not fixed the problem, and is a fake bandaid on a problem that means cars will totally stop working in the middle of the road. This is totally unsafe and unacceptable.
Incident date: Sep 15, 2025
For the second time, the integrated control unit, ICCU, has failed to this is AFTER being replaced under the recall. The recall solution has not fixed the problem, and is a fake bandaid on a problem that means cars will totally stop working in the middle of the road. This is totally unsafe and unacceptable.
Incident date: Sep 15, 2025
Timeline of Maintenance & Failure: • October [Year]: I purc Timeline of Maintenance & Failure: • October [Year]: I purchased this vehicle. • February 11, 2026: I performed a full oil service (documented receipt attached). • April 3, 2026: While transporting my two grandsons—one of whom has autism—the vehicle suffered total engine failure while in traffic. • The Safety Defect: Despite... Read more
Incident date: Apr 10, 2026
I bought my 2026 Subaru Outback 3/20/2026, I plugged in my FIXD sensor into the OBDII port of my new car and there was nothing available. I made an appointment with Austin Subaru to check why the OBDII port was not working and my assigned rep told me that they were having issues with all of their 2026 Subaru Outbacks, I signed in for my appointment on my arrival 4/7/2026 and the following day I ... Read more
Incident date: Aug 1, 2025
Oil consumption, causing high pressure furl pump to clog. It also causes catalytic converter to clog. No warning of oil loss. Causing stalling out while driving. Caused the engine to seize. New engine replaced and still same problem s
Incident date: Mar 2, 2026
I was recently involved in a multi-car accident, where the vehicle rammed into my outback from behind, leading to a spin-up and hit again by the driver side, forcing me to collide into a vehicle that had side-lined on a highway. In this situation, I would expect the airbags to get deployed, but to my surprise and shock, none of the airbags were deployment (both frontal as well as side)
Crash
Fire
1 injured
LINCOLN
CONTINENTAL
(2017) - ENGINE
Apr 9, 2026
Incident date: Oct 1, 2025
Car all the sudden stall/ lock up tires at high way speeds due to sudden no warning engine failure causing a massive safety concern My car locked up during a normal drive up a slowly passing a semi when my car died no power steering no engine power transmission locking due engine failure Car was checked and maintenance at the dealer less then a week prior for a small misfire then was dismisse... Read more
Incident date: Apr 9, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was not safe to transport children because of the unrepaired recall repair. The dealer was contacted, and the contact was informed that parts were not yet available for the r... Read more
Incident date: Apr 9, 2026
car caught on fire in apartment complex over night. whole car was destroyed
Fire
LINCOLN
MKT
(2014) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Apr 9, 2026
Incident date: Jan 3, 2026
The contact owns a 2020 Buick Enclave. The contact stated while driving at an undisclosed speed, there was an abnormal ticking sound coming from under the hood. Additionally, there was an abnormal exhaust odor inside the cabin of the vehicle. The vehicle was taken to the dealer, who determined that the passenger’s side flex pipe bracket had cracked, causing damages to the catalytic converter. Th... Read more
Incident date: Jan 3, 2026
The contact owns a 2019 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly overheated, and the engine temperature warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the coolant line to the cylinder had failed and needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campa... Read more
Incident date: Mar 19, 2026
Odometer Fraud. The contact purchased a 2018 Acura MDX. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 85,000. The contact stated that on the day of the purchase; after refueling the vehicle and then attempting to pull out of the gas station, the Emissions, check engine, and parking brake warning lights illuminated on... Read more
Incident date: Mar 19, 2026
Odometer Fraud. The contact purchased a 2018 Acura MDX. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 85,000. The contact stated that on the day of the purchase; after refueling the vehicle and then attempting to pull out of the gas station, the Emissions, check engine, and parking brake warning lights illuminated on... Read more
Incident date: Mar 19, 2026
Odometer Fraud. The contact purchased a 2018 Acura MDX. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 85,000. The contact stated that on the day of the purchase; after refueling the vehicle and then attempting to pull out of the gas station, the Emissions, check engine, and parking brake warning lights illuminated on... Read more
Incident date: Apr 4, 2026
Onstar isnt working the clock wont stay on time the telematics control module went out on a brand new truck just past the 36,000 mile warranty
Incident date: Apr 8, 2026
I received notification of a safety recall on my 2025 Ram 3500 (NHTSA Recall Number26V-059) which affects the trailer lights and braking system. I contacted my dealership to schedule the repair and was told that it would be about 6+ months before they could get to me. The dealership has 30+ trucks on their lot, and the manufacturer is only allowing them to order 1 replacement part per week, so the... Read more
Incident date: Aug 15, 2023
The bolts attaching the front passenger wheel's lower lateral link to the body fell out. Luckily this occurred while pulling into a parking lot. Once both bolts had fallen out the vehicle was not steerable. There have been many instances of this reported online, but usually they occur with far fewer miles and I was not experiencing the symptoms. The day prior there was an alert stating that an ali... Read more