Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 9, 2017
DRIVING IN A STORM ALL THE FORWARD LOOKING SENSORS FAILED AS THE SENSOR BECAME COVERED WITH SNOW AND ICE. THESE ARE THE SENSORS THAT CONTROL COLLISION ALERT, LANE DEPARTURE ALERT, CRUSE CONTROL ETC. THE SAFETY FUNCTIONS MOST REQUIRED IN BAD WEATHER FAILED.
Incident date: Dec 9, 2017
DRIVING IN A STORM ALL THE FORWARD LOOKING SENSORS FAILED AS THE SENSOR BECAME COVERED WITH SNOW AND ICE. THESE ARE THE SENSORS THAT CONTROL COLLISION ALERT, LANE DEPARTURE ALERT, CRUSE CONTROL ETC. THE SAFETY FUNCTIONS MOST REQUIRED IN BAD WEATHER FAILED.
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Dec 11, 2017
Incident date: Dec 11, 2017
REAR LOWER SUSPENSION ARM RECALL WAS IN PLACE AUGUST OF 2016. AS OF DECEMBER OF 2017 DEALERS ARE STILL ADVISING OF PARTS NOT BEING AVAILABLE FOR REPAIR. REMEDY NOTICE HAS BEEN RECEIVED FROM LEXUS ADVISING ALL DEALERS SHOULD BE PREPARED.
Incident date: Oct 31, 2017
DASHBOARD IS MELTING AND BECOMING STICKY/TACKY AND SHINY CAUSING DECREASED VISIBILITY ON SUNNY DAYS
Incident date: Oct 3, 2017
AFTER I DRIVED 20000 MILES, THE BREAK IS VERY LOOSE, I HAVE TO HIT THE BREAK VET HARD TO STOP THE CAR.SINCE LAST TIME , I WENT TO DEALER TO FIX MY GPS, I EVEN CANT CONTROL THE STEERING WHEEL AFTER THAT, I WENT TO THE MAVIS FOR THE BREAK ISSUES, THEY SAID I HAVE TO CHANGE FRONT / BACK BREAKS IMMEDIATELY, I CHANGED THE BREAKS, I CAN DRIVE 28000 MILES, THE BREAK SUPPOSE WORK WELL.
Incident date: Dec 1, 2017
NOTICED MY LEATHER CENTER CONSOLE HAS CRACKS AND IS SHINY WHEN IT'S HOT OUTSIDE.
Incident date: Jun 1, 2016
I RECEIVED A LETTER TO CALL LEXUS DEALER TO SCHEDULE A APPOINTMENT TO DO A RECALL ON MY AIR BAGS, I DID CALL AND HAS BEEN 1 YEAR AND THEY DIDN'T CALL BACK TO DO THE RECALL.
Incident date: Jan 9, 2017
TAKATA RECALL. DESPITE 3 NOTICES RECEIVED, DEALER STILL DOES NOT HAVE THE PARTS IN STOCK TO PERFORM THE RECALL
Incident date: Sep 27, 2017
VEHICLE SUDDENLY STALLED ON HIGHWAY, CHECK ENGINE LIGHT, ABS MALFUNCTION, TRACTION CONTROL LIGHTS ALL POPPED UP ON DASHBOARD. DEALERSHIP ERASED THAT LIGHTS, VEHICLE GAVE SAME WARNING LIGHTS WITH POWER STEERING MALFUNCTION LIGHT TOO WITH OTHER WARNING LIGHTS WITHIN 24 HRS, WITH COMPLETE STOP ON ROAD AT SPEED OF 35MPH. VEHICLE WAS TAKEN TO DEALERSHIP 4 TIMES FOR SAME ISSUE, DEALERSHIP KEPT VEHICLE ... Read more
Incident date: Aug 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS SAN DIEGO AT (858) 268-8000 AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFAC... Read more
Incident date: Nov 20, 2017
I HAVE A 2008 LEXUS IS 350 IN WHICH THE INTERIOR REAR VIEW MIRROR HAS BECOME HAZY AND FILLED WITH BLACK LINES LIMITING REAR VISIBILITY. I HAVE READ SEVERAL BLOGS AND BEEN INFORMED THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. THIS SEEMS TO BE IN VIOLATION OF THE FOLLOWING SAFETY GUIDELINES, HOWEVER LEXUS DOES NOT FEEL THE NEED TO REPLACE THE MIRROR WITHOUT $1000 OUT OF OWNERS POCKET. < 571.110 5... Read more
Incident date: Dec 15, 2015
TL* THE CONTACT OWNS A 2008 LEXUS RX350. TWO YEARS AGO, THE CONTACT NOTICED WATER ON THE FLOOR OF THE VEHICLE AS WELL AS THE FRONT DRIVER'S AND REAR SEATS. THE CONTACT ALSO NOTICED MOLD IN THE VEHICLE ALONG WITH AN ODOR. THE VEHICLE WAS TAKEN TO LEXUS OF EDISON AT (732) 798-7948 (711 U.S. HIGHWAY 1, EDISON, NJ 08817) WHERE THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STA... Read more
Incident date: Dec 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEN STOLER LEXUS, 11311 REISTERSTOWN RD, OWINGS MILLS, MD 21117 (410) 773-9613) WAS CONTACTED ... Read more
Incident date: Oct 10, 2017
MIS FIRING VSC LIGHT IS ON WITH CHECK ENGINE LIGHT, I BROUGHT IT TO LA BLANC THEY CHANGE SPARK PLUGS THE LIGHT WENT OFF AND CAME BACK ON THE NEXT DAY, I BROUGHT THE BACK OUT TO THEM THEY KEPT THE CAR OVER NIGHT, MR. JOHN SAID THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. I LOOKED UP THE LEXUS GS 350 2008 THERES 3 RECALLS ON THIS CAR , PIPING,FITTING,HOSES, LINE FUEL SYSTEM ,ENGINE COOLING
Incident date: Oct 10, 2017
MIS FIRING VSC LIGHT IS ON WITH CHECK ENGINE LIGHT, I BROUGHT IT TO LA BLANC THEY CHANGE SPARK PLUGS THE LIGHT WENT OFF AND CAME BACK ON THE NEXT DAY, I BROUGHT THE BACK OUT TO THEM THEY KEPT THE CAR OVER NIGHT, MR. JOHN SAID THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. I LOOKED UP THE LEXUS GS 350 2008 THERES 3 RECALLS ON THIS CAR , PIPING,FITTING,HOSES, LINE FUEL SYSTEM ,ENGINE COOLING
Incident date: Dec 5, 2017
ON MY DRIVE TO WORK THIS AM MY ENGINE STARTED MAKING A LOUD NOISE, I LOST ALMOST ALL OF MY OIL IN LESS THAN A MILE. MY OIL COOLER PIPE BUSTED. NO WARNING OR ANYTHING. LEFT ME STRANDED ON THE ROADSIDE. IF I WOULD HAVE DROVE IT ANY FURTHER IT WOULD HAVE COSTED ME AN ENGINE. THE OIL LIGHT FLASHED ON AND OFF AND MY CAR SOUNDED LIKE A TRACTOR. NO WARNING.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VALLEY LEXUS AT (209) 248-4611 (4701 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS CONFIRMED THAT ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL - I RECEIVED NOTICE OF ARIBAG INFLATORS RECALL FOR MY LEXUS IS250. THE DEALERSHIP STATED THAT THIS WILL TAKE TIME TO GET FROM MANUFACTURER.
Incident date: May 1, 2017
TAKATA RECALL. I HAVE CALLED LEXUS OF GREENVILLE, S.C. NUMEROUS TIMES WITH NO SUCCESS. THEY WILL NOT EVEN CALL ME BACK. ACCORDING TO THE RECALL I CAN'T HAVE SOMEONE RIDE IN THE PASSENGER FRONT SEAT. I HAVE VIRTUALLY LOST THE USE OF THIS VEHICLE. THIS HAS BEEN GOING ON FOR AT LEAST SIX MONTHS WITH NO END IN SITE. WHAT ELSE CAN I DO?
Incident date: Nov 23, 2017
MOON ROOF EXPLODED WHILE DRIVING AT 60 MPH--GLASS FLEW ALL OVER THE ROAD--IT COULD HAVE IMPACTED ONCOMING TRAFFIC. I DIDN'T SEE ANYTHING THAT MIGHT HAVE HIT THE MOON ROOF. I WAS ABLE TO CONTROL THE CAR BUT HAD TO DRIVE 45 MILES HOME AT 35 MPH AS WIND KEPT BLOWING BACK THE INTERIOR COVER.
Incident date: Dec 1, 2017
RECALL FORM ABS BRAKE MALFUNCTION/ACCUATOR ISSUE WAS CORRECTED PRIOR TO MY OWNING THE VEHICLE. THE SAME ISSUE OCCURRED TODAY WITH THE LIGHTS ILLUMINATING STATING "BRAKE FAILURE" "CHECK BRAKES". APPEARS TO BE A KNOWN ISSUE.
Incident date: Dec 1, 2017
BRAKE FAILURE LIGHT CAME ON "CHECK BRAKES" KNOWN ISSUE WITH LEXUS. RECALL FOR THIS ISSUE AND IT WAS REPAIRED IN 2015 PRIOR TO MY OWNING THE VEHICLE
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PARKER LEXUS AT (501) 221-1700 (1 SHACKLEFORD W BLVD, LITTLE ROCK, AR 72211) WHERE IT WA... Read more
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HENDRICK TOYOTA NORTH CHARLESTON, 7151 RIVERS AVENUE, NORTH CHARLESTON, SC 29406) WHERE IT WAS DIAGNOSED THAT THE ECU FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE PART DID NOT CALIBRATE WITH THE COMPUTER SOFTWAR... Read more
Incident date: Nov 27, 2017
TL* THE CONTACT OWNS A 2004 LEXUS LX470. DURING A VEHICLE STATE INSPECTION AT AN INDEPENDENT MECHANIC, RUST WAS DISCOVERED ON THE FRONT FRAME BY THE SWAY BAR AND BRACKETS AS WELL AS OTHER AREAS OF THE FRAME. THE CONTACT WAS INFORMED THAT THE BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NO... Read more
Incident date: Oct 1, 2017
I LEASED THE VEHICLE AT THE END OF DECEMBER 2016. SOMETIME IN SEPTEMBER, MY WIFE STARTED TO NOTICE AN ODD SMELL IN THE CABIN. ON SAT 10/7, MY WIFE NOTICED THE FRONT CARPET WAS COMPLETELY SATURATED. I GAVE IT A FEW DAYS TO DRY OUT BUT WHEN IT DIDN'T GET BETTER I BROUGHT IT IN FOR SERVICE I EXPLAINED THE ISSUE TO THE SERVICE MANAGER AND WITHOUT EVEN LOOKING AT THE VEHICLE HE SAID HE HAD A FEELIN... Read more
Incident date: Nov 13, 2017
NOTHING TOOK PLACE THAT RESULTED IN THE FOLLOWING ELECTRICAL BEHAVIOR TO OCCUR....THE LEFT REAR BRAKE LIGHT BLINKS AS IF IT HAS SOME SORT OF AN ELECTRICAL SHORT; THEN AFTER A COUPLE DAYS OF ON-GOING BLINKING,IT HAS COMPLETELY WENT OUT. ULTIMATELY, THE LEFT SIDE BRAKE LIGHT IS COMPLETELY OUT WHICH IS DANGEROUS (ILLEGAL) TO DRIVE WITH OUT IT.
Incident date: Nov 27, 2017
CRUISE CONTROL WITH DISTANCE FOLLOWING. THIS SYSTEM WHEN ACTIVE AND BY DESIGN STOPS SLOWING THE VEHICLE AT AN ESTIMATED 25 MILES AN HOUR. THE OPERATOR IS EXPECTING THE VEHICLE TO COME TO A COMPLETE STOP AND IT DOES NOT. THIS IS A VERY SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE REAR END COLLISIONS BECOME PROMINENT REGARDLESS IF DOCUMENTED IN MANUALS. SINCE THERE ARE TWO TYPES... Read more
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SCANLON LEXUS OF FT MYERS, 14200 S TAMIAMI TRL, FORT MYERS, FL 33912) AND WAS INFORMED ... Read more
Incident date: Nov 28, 2017
WHILE DRIVING DOWN THE HIGHWAY (APPROXIMATELY 60MPH), I HEARD A LOUD NOISE & I DID NOT KNOW WHAT IT WAS AT FIRST. UPON LOOKING UP, I SAW MY CLOSED MOONROOF SHATTERED & I HAD TINY SHARDS OF GLASS ON MY SHOULDER & ON THE CONSOLE BELOW IT. I INSPECTED THE DAMAGE AFTER STOPPING A LITTLE LATER & THERE IS A CLEAR RIDGE OF SEPARATION. THIS WAS NOT FROM A ROCK OR OTHER OBJECT WITH ONE PRIMARY POINT OF ... Read more
Incident date: Oct 1, 2017
I TOOK MY CAR TO THE LOCAL DEALER FOR THE CARBON BUILDUP RECALL IN THE MOTOR. THEY REBUILT PARTS OF THE INTERNAL MOTOR. AFTER THEY REBUILT THE MOTOR FOR CARBON BUILD UP, MY ENGINE LIGHT STARTED TO LIGHT UP FOR BAD CATALYTIC CONVERTER. I TOLD THEM THAT THE LIGHT NEVER SHOWED UP BEFORE AND COULD'VE WENT BAD FROM ALL OF THE MILES OF CARBON BUILD UP THAT DAMAGED THE CATALYTIC CONVERTER. THEY COULDN... Read more
Incident date: Nov 22, 2017
THE STEERING SYSTEM LOCK AND I CANNOT STEER THE CAR. IT SAYS P/S ON THE DASH PANEL. I HAVE SEARCHED THE INTERNET AND OTHER CONSUMERS ARE HAVING THE SAME ISSUES, THIS IS VERY DANGEROUS AND SCARY. I WAS BACKING OUT OF A PARKING SPACE AND THE STEERING LOST POWER AND LOCKED 11I COULD NOT DRIVE MY CAR.
Incident date: Nov 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (IRA LEXUS, 99 A ANDOVER STREET, DANVERS, MA 01923 (978) 739-8705) WAS CONTACTED SEVERAL TIMES, BUT WAS U... Read more
Incident date: Nov 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF MELBOURNE, 6927 BROMLEY DR, MELBOURNE, FL 32940 888-707-0233) STATED THAT THE PARTS WO... Read more
Incident date: Nov 26, 2017
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LE... Read more
Incident date: Nov 26, 2017
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LE... Read more
Incident date: Jun 11, 2017
TAKATA RECALL. MY CONCERN IS MY THAT MY DASHBOARD IS STEADY CRACKING AND BEGINNING TO MELT FROM THE HEAT. IT'S GETTING WORSE OVER A YEAR NOW.
Incident date: Sep 7, 2017
TAKATA RECALL; I HAVE MAJOR CONCERN RELEVANT TO NOT ONLY THE PASS/SIDE AIR BAG, BUT TO THE DRIVER SIDE AIR BAG ALSO. I REQUEST BOTH SIDES BE REPLACED, UNLESS YOU CAN PROVIDE DATA THAT WILL CONFIRM THERE IS NO ISSUE WITH DRIVERS SIDE AIR BAG. DEALER/SEWELL ADVISED MY WORK WOULD BE DONE IN SEPT 17. THEY HAVE YET TO SET UP AN APPT FOR MY REPAIRS. PLS HELP. THANKS
Incident date: Jun 15, 2016
SHOCKS AND STRUTS REPLACEMENT UNAVAILABLE- SHOCKS ARE LEAKING WITHIN 50,000 MILES. SERVICE COUNTER KEEPS REMINDING US THAT WE NEED TO CHANGE OUT THE PARTS. MECHANIC NOTED THAT ALL 4 IS LEAKING. I BOUGHT THE CAR USED IN 2015 OF JANUARY. VEHICLE IS A 2013 MODEL. PREVIOUS OWNER WAS LOCATED IN SOUTHERN CALIFORNIA. SO WITH THIS HOW CAN IT ALREADY STARTED LEAKING? THIS LED TO POOR HANDLING AND FASTER... Read more
Incident date: Nov 24, 2011
MY CAR HAS A STICKY DASHBOARD AND DOOR PANELS AS WELL AS THE BLACK BUTTON THAT OPENS THE TRUNK WHEN THE WEATHER IS HOT OR HUMID. ANYTHING THAT IS MADE OF THAT MATERIAL IS STICKY AND GETS THIS WEIRD BLACK STUFF EVERYWHERE. THE SHINY REFLECTIVE SURFACE THAT THE DASHBOARD IS A SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS. EVERY TIME I GET IN MY CAR I COUGH, SO I AM AFRAID THAT HARMFUL CHEMICALS MAY BE ... Read more
Incident date: Nov 24, 2011
MY CAR HAS A STICKY DASHBOARD AND DOOR PANELS AS WELL AS THE BLACK BUTTON THAT OPENS THE TRUNK WHEN THE WEATHER IS HOT OR HUMID. ANYTHING THAT IS MADE OF THAT MATERIAL IS STICKY AND GETS THIS WEIRD BLACK STUFF EVERYWHERE. THE SHINY REFLECTIVE SURFACE THAT THE DASHBOARD IS A SAFETY HAZARD FOR MYSELF AND OTHER DRIVERS. EVERY TIME I GET IN MY CAR I COUGH, SO I AM AFRAID THAT HARMFUL CHEMICALS MAY BE ... Read more
Incident date: Oct 1, 2017
MELTING DASHBOARD. SUN REFLEXTING OFF MAKING VISIBILTY 0 VERY DANGEROUS TO SEE ROAD. I HAVE NOTIFIED LEXUS THEY TOLD THE REPAIR DATE EXPIRED5/31/ 17, I RECIEVED NOTIFICATION NO NOTIFICATION OF THIS REPAIR NOTICE. I DONT KNOW WHEN IT WAS MAILED OUT BUT IT SEEMS OWNERS MUST ONLY GOTTEN A 6 MOTHS NOTICE. I HAVE TALKED TO OTHER OWNERS WHO THEY CARRIED THERE CARS IN FOR REPAIRS AND THE WARRANTY EXPI... Read more
Incident date: Nov 1, 2015
MY DASHBOARD IS MELTING AND IT'S HARD TO SEE WHEN DRIVING BECAUSE OF THE SUN REFLEXT
Incident date: Nov 1, 2015
MY DASHBOARD IS MELTING AND IT'S HARD TO SEE WHEN DRIVING BECAUSE OF THE SUN REFLEXT
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: HENNESSY LEXUS OF ATLANTA LOCATED IN ATLANTA, GA, 770-457-6800, AND CONFIRMED THA... Read more
Incident date: Jan 10, 2012
MY CAR HAS BEEN MAKING NOISE WHILE DRIVING . THE POWER STEERING FLUID IS LEAKING AND KEEPS DROPPING LOW. COMPLAINTS HAVE BEEN MADE TO LEXUS DEALER AT MASSEPUQUA, NY AND LATELY FARMINGDALE, NY NOW OVER PAST MANY YEARS .ON EVERY VISIT.
Incident date: Jan 10, 2012
MY CAR HAS BEEN MAKING NOISE WHILE DRIVING . THE POWER STEERING FLUID IS LEAKING AND KEEPS DROPPING LOW. COMPLAINTS HAVE BEEN MADE TO LEXUS DEALER AT MASSEPUQUA, NY AND LATELY FARMINGDALE, NY NOW OVER PAST MANY YEARS .ON EVERY VISIT.
Incident date: Nov 18, 2017
BACKING UP MY SPARE TIRE FELL RIGHT ON THE GROUND I THOUGHT I HIT SOMEONE LOOKS LIKE THE CABLE ROTTED I WAS LUCKY WAS ON MY WAY TO GO ON HIGHWAY WITH MY GRAND DAUGHTER AND IF IT HAPPENED ON HIGHWAY SOMEONE COULD OF CAUSED A MAJOR ACCIDENT
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVI... Read more
Incident date: Nov 22, 2017
MY VEHICLE, 2005 LEXUS ES350 IS EQUIPPED WITH FRONT PASSENGER AIRBAG INFLATORS PRODUCED BY TAKATA. AS OF TODAY NOVEMBER 22, 2017, MY VEHICLE IS STILL NOT BEING RECALL BY THE MANUFACTURING TO HAVE REPLACE THE DEFECT AIRBAG. ALSO, MY DRIVER SIDE BACKSEAT SEATBELT IS NOT HOLD ON WHEN LATCHED IN. I BELIEVE IT IS A SAFETY THAT NEED TO BE FIX. I AM STILL USING THE VEHICLE FOR DRIVING.