Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Dec 30, 2017
FUEL FUMES IN CABIN WHILE DRIVING PERIODICALLY.
Incident date: Dec 30, 2017
FUEL FUMES IN CABIN WHILE DRIVING PERIODICALLY.
Incident date: Jan 16, 2015
I HAVE BEEN WAITING FOR OVER 2 YEARS NOW FOR THE DASHBOARD REPLACEMENT RECALL AND WOULD LIKE TO SELL THE CAR BUT THE DASHBOARD IS CRACKING AND UNSIGHTLY.
Incident date: Feb 9, 2018
BRAKE ACTUATOR FAILURE IS A KNOWN ISSUE BY LEXUS AND LEXUS SAYS THEY WILL NOT REPLACE MINE. ITS A SAFETY ISSUE AND SHOULD BEEN A RECALL INSTEAD OF 'WARRANTY ENHANCEMENT' WITH LIMITATIONS TO GET LEXUS OUT OF FIXING SOMETHING THEY KNOW IS FAULTY AND A SAFETY ISSUE.
Incident date: Feb 9, 2018
BRAKE ACTUATOR FAILURE IS A KNOWN ISSUE BY LEXUS AND LEXUS SAYS THEY WILL NOT REPLACE MINE. ITS A SAFETY ISSUE AND SHOULD BEEN A RECALL INSTEAD OF 'WARRANTY ENHANCEMENT' WITH LIMITATIONS TO GET LEXUS OUT OF FIXING SOMETHING THEY KNOW IS FAULTY AND A SAFETY ISSUE.
Incident date: Feb 9, 2018
BRAKE ACTUATOR FAILURE IS A KNOWN ISSUE BY LEXUS AND LEXUS SAYS THEY WILL NOT REPLACE MINE. ITS A SAFETY ISSUE AND SHOULD BEEN A RECALL INSTEAD OF 'WARRANTY ENHANCEMENT' WITH LIMITATIONS TO GET LEXUS OUT OF FIXING SOMETHING THEY KNOW IS FAULTY AND A SAFETY ISSUE.
Incident date: Jan 9, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 LEXUS IS 250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEXUS OF RIVERSIDE, 3150 ADAMS ST, RIVERSIDE, CA 92504) AND WAS INFOR... Read more
Incident date: Feb 6, 2018
I HAVING BEEN HAVING INTERMITTENT PROBLEMS STARTING MY CAR THAT ARE BECOMING WORSE. THE PROBLEM STARTED SEVERAL MONTHS AGO, MID-2017. THE DEALERSHIP HASN'T BEEN ABLE TO DEFINITIVELY DIAGNOSE A PROBLEM, BUT SAID THEY ADJUSTED THE BRAKE SENSOR. THE PROBLEM IS THAT THE CAR APPEARS TO START, BUT IT DOESN'T ALLOW YOU TO SHIFT INTO GEAR, AND APPEARS TO NOT BE ACTUALLY STARTED BUT IN AUXILIARY MODE WI... Read more
Incident date: Nov 8, 2017
TL* THE CONTACT OWNED A 2011 LEXUS RX350. WHILE PULLING INTO A PARKING LOT, THE VEHICLE ACCELERATED TO 50 MPH. AS A RESULT, THE VEHICLE CRASHED INTO A WALL AND REVERSED AT 50 MPH. THE CONTACT SWITCHED THE GEAR BACK INTO DRIVE AND THE VEHICLE ACCELERATED AGAIN, WHICH CAUSED THE VEHICLE TO CRASH INTO THE WALL AGAIN. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLI... Read more
Crash
1 injured
Incident date: Feb 14, 2014
DASHBOARD IS VERY STICKY AND SHINY. A VOLUNTARY WARRANTY SERVICE RECALL WAS ISSUED. THE CONDITION PRODUCES A GLARE ON THE WINDSHIELD WHICH IS VERY DANGEROUS. WARRANTY EXTENSION REIMBURSEMENT OFFER EXPIRED IN MAY 2017. MY CAR HAS BEEN GARAGED FOR 2 1/2 YEARS. RECEIVED SERVICE NOTE AND JUST SET IT ASIDE AS CAR WAS GARAGED. RECENTLY RELICENSED VEHICLE AND IMMEDIATELY ON FIRST BRIGHT DAY WAS REMINDED ... Read more
Incident date: Jan 18, 2018
ALL BRAKE LIGHTS ON DASH BOARD ARE LIT AND I'M ADVISE TO STOP DRIVING CAR AND CALL DEALER. A TECH FRIEND OF MINE CHECKED THE SYSTEM AND IT HAS FAULT CODE, C1391, WHICH IS A DEFECTIVE BRAKE ACCUMULATOR/ACTUATOR
Incident date: May 1, 2017
A LATENT DEFECT IN THE DASHBOARD AND SIDE DOOR PANELS MELT OR DEGRADE UPON PROLONGED EXPOSURE RESULTING IN A STICKY, REFLECTIVE GOO THAT REDUCES VISIBILITY. THE INCREASED GLARE HAS BECOME A SAFETY ISSUE. LEXUS HAS REFUSED MY CLAIM AND WILL NOT REPAIR MY VEHICLE.
Incident date: Feb 9, 2018
BRAKE ACTUATOR NEEDS REPLACED. CAR HAS ONLY 65,000 MILES MANY PEOPLE ARE COMPLAINING ABOUT THE ACTUATOR NOT STOPPING THE VEHICLE ACCORDING TO MANUFACTURE STANDARDS. AS WELL I PERSONALLY HAVE ISSUES WHEN AT LOW SPEEDS THE BRAKES MAKE A SQUEAK. WHEN DIAGNOSED AT THE DEALER THE DEALER NOTED THAT THIS IS AN AN ISSUE WITH BRAKE ACTUATOR AND NEEDS REPLACED. WHICH IS A VERY COMMON PROBLEM.
Incident date: Feb 14, 2018
TAKATA RECALL - NO INCIDENT YET
Incident date: Feb 13, 2018
VEHICLE WAS STATIONARY AND SAT OVERNIGHT. UPON STARTING CAR SRS LIGHT CAME ON AND WAS DIAGNOSED WITH TROUBLE CODE DTC 1861 THAT RESULTED IN A KNEE SQUIB MALFUNCTION DUE TO A WIRING HARNESS ISSUE. THIS REQUIRES A NEW WIRING HARNESS THAT WILL COST OVER $2500. LEXUS KNOWS THIS IS AN ISSUE AS THEY HAVE ISSUED A TSB FOR IT BUT REFUSES TO ISSUE A RECALL OR DO IT AS A GOODWILL SERVICE. THIS IS A MAJOR SA... Read more
Incident date: Feb 13, 2018
VEHICLE WAS STATIONARY AND SAT OVERNIGHT. UPON STARTING CAR SRS LIGHT CAME ON AND WAS DIAGNOSED WITH TROUBLE CODE DTC 1861 THAT RESULTED IN A KNEE SQUIB MALFUNCTION DUE TO A WIRING HARNESS ISSUE. THIS REQUIRES A NEW WIRING HARNESS THAT WILL COST OVER $2500. LEXUS KNOWS THIS IS AN ISSUE AS THEY HAVE ISSUED A TSB FOR IT BUT REFUSES TO ISSUE A RECALL OR DO IT AS A GOODWILL SERVICE. THIS IS A MAJOR SA... Read more
Incident date: Feb 10, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE EMERGENCY BRAKE BECAME INOPERABLE. THE PARKING BRAKE INDICATOR ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO LEXUS OF CLEAR LAKE (18160 GULF FWY IN HOUSTON, TX) WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS... Read more
Incident date: Feb 10, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, THE EMERGENCY BRAKE BECAME INOPERABLE. THE PARKING BRAKE INDICATOR ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO LEXUS OF CLEAR LAKE (18160 GULF FWY IN HOUSTON, TX) WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS... Read more
Incident date: Jul 9, 2015
DRIVERS SIDE FRONT SWAY BAR MOUNT ON FRAME BREAKS FREE DUE TO CORROSION FROM A/C CONDENSING WATER DRAIN ABOVE,
Incident date: Feb 1, 2018
THE VEHICLE ENGINE'S HAS ABNORMAL NOISE AT IDLE AND GRINDING NOISE DUE TO THE FAILURE OF VACUUM REGULATOR VALVES, IT COST THE VEHICLE LOSING POWER AT ANYTIME WHICH CAN RESULT DRIVERS GET INTO AN ACCIDENT. A RECALL SHOULD BE ISSUES DUE TO HIGH NUMBERS OF FAILURES OF THE COMPONENTS.
Incident date: Feb 1, 2018
THE VEHICLE ENGINE'S HAS ABNORMAL NOISE AT IDLE AND GRINDING NOISE DUE TO THE FAILURE OF VACUUM REGULATOR VALVES, IT COST THE VEHICLE LOSING POWER AT ANYTIME WHICH CAN RESULT DRIVERS GET INTO AN ACCIDENT. A RECALL SHOULD BE ISSUES DUE TO HIGH NUMBERS OF FAILURES OF THE COMPONENTS.
Incident date: Feb 3, 2018
I HAVE A FAMILY OF FIVE AND HAVE NOT BEEN ABLE TO USE MY VEHICLE TO TAKE MY WHOLE FAMILY ANYWHERE FOR ALMOST A YEAR NOW. ANY TIME I HAVE A PASSENGER I HAVE TO ASK THAT THEY SIT IN THE BACK SEAT. THE DEALERSHIP WAS SUPPOSED TO CONTACT ME TO DETERMINE AIRBAG REPLACEMENT DATE AND PROVIDE A LOANER CAR IF THEY COULD NOT REPLACE THE AIRBAG IN A TIMELY MANNER. I HAVE NOT BEEN ABLE TO GET THROUGH TO THE D... Read more
Incident date: Oct 30, 2017
THE STEERING COLUMN RATTLES WHENEVER YOU GO OVER A BUMP. IT SHAKES AND MAKES A LOUDER CLINGING NOISE ON THE HIGHWAY. THIS IS A DAILY OCCURENCE. THE MANUFACTURER ACKNOWLEDGED ISSUE BUT CLAIMS IT HAS BEEN FIXED ONCE. SAME PROBLEM REOCCURS AGAIN. CLEARLY A DEFFECTIVE PART. MANUFACTURER OFFERED A REPLACEMANT PART BUT REFUSE TO BE RESPONSIBLE FOR INSTALLATION COST. I OFFERED TO COVER ... Read more
Incident date: Feb 9, 2018
THE VEHICLE EXPERIENCES A DANGEROUS ACCELERATION DELAY AT CERTAIN SPEEDS. THIS IS NOT A MINOR DELAY, BUT ONE THAT IS LARGE ENOUGH TO CAUSE AN ACCIDENT. WHEN PULLING ONTO AN INTERSTATE RAMP OR PASSING ANOTHER VEHICLE, THIS PROBLEM BECOMES A HUGE SAFETY CONCERN. YOU NEVER REALLY KNOW WHEN IT WILL HAPPEN, SO THERE IS NO CONFIDENCE IN THE REACTION OF THE VEHICLE. I CURRENTLY HAVE 2000 MILES ON THIS AN... Read more
Incident date: Feb 9, 2018
THE REACTION OF THE VEHICLE TO THE GAS PEDAL IS EXTREMELY TOUCHY AT LOW SPEEDS. IT IS SO TOUCHY, THAT IF YOU HIT A POT HOLE OR BUMP IN THE ROAD, IT IS DIFFICULT TO KEEP YOUR LEG STILL ENOUGH TO NOT FLUCTUATE THE GAS PEDAL AND SEND THE CAR LUNGING FORWARD.. THIS IS A HUGE SAFETY CONCERN WHEN DRIVING IN PARKING LOTS OR AREAS WHERE THERE ARE PEDESTRIANS, AS THE VEHICLE WILL LUNGE FORWARD AT THE SMALL... Read more
Incident date: Jan 1, 2018
S10 DIRECT REPLY - LETTER FROM RE ENCLOSING DOCUMENTS REGARDING CONCERNS ABOUT THE LEXUS SYSTEM AND PROBLEMS COMPUTER MONITORING SYSTEM. *LD THE CONSUMER STATED THE MONITORING SYSTEM SEND EMAILS OF THE VEHICLE BEING UNLOCKED EVEN THOUGHT THE VEHICLE WAS LOCKED. THE VEHICLE REPORTS THAT THE DRIVER NEEDED TO TAKE A REST FOR NO APPARENT REASON, BY DISPLAYING A CUP OF COFFEE. THE CONSUMER REQUESTED... Read more
Incident date: Feb 8, 2018
TAKATA RECALL
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2008 LEXUS RX400 HYBRID. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO FULLY DEPRESS. ADDITIONALLY, THERE WAS AN ABNORMAL POPPING NOISE. ALL THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. T... Read more
Incident date: Jan 8, 2018
DRIVER'S SIDE AIR BAG LIGHT STAYS ON, FLASHES, OR IS OFF INTERMITTENTLY. I HAVE TAKEN IT TO A MECHANIC AND BEEN TOLD THAT THE CONNECTOR WAS LOOSE AND THEY ZIP-TIED THE WIRING IN PLACE. THEY SAID IF THAT DOESN'T WORK THAT NEW SUPPORT ASSEMBLY FOR THE AIRBAG WILL NEED TO BE INSTALLED. THAT WOULD BE OVER $2,000, WHICH SEEMS LIKE A PRETTY EGREGIOUS AMOUNT TO FIX A LOOSE WIRE FOR A CRITICAL SAFETY ITEM... Read more
Incident date: Oct 2, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF CHATTANOOGA, 5800 LEE HWY, CHATTANOOGA, TN 37421, (423) 499-9095) WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACT... Read more
Incident date: Aug 12, 2017
THE FRONT SEATS IN THE 2017 LEXUS NX MODELS ARE FIXED AND SLANTING FORWARD TO A VERY UNCOMFORTABLE ANGLE, THIS PICTURE IS FROM AN ADD ON THE LEXUS SIGHT. IT IS VERY UNCOMFORTABLE AND MANY PEOPLE HAVE COMPLAINTS ONLINE. THIS SEAT POSITION PROMOTES POOR POSTURE AND FATIGUE WHEN DRIVING MORE THAN 30 MINUTES. THE CANADIAN MODELS OF SAME CAR BUT HAVE ADJUSTABLE HEAD RESTS, FOR THE US OWNERS THIS IS $70... Read more
Incident date: Jan 28, 2018
VEHICLE DOOR LOCKS AREN'T WORKING PROPERLY. ISSUE CAUSES VEHICLE THE ABILITY TO LOCK WITH KEY FOB INSIDE AND DOORS NOT TO LOCK UPON EXITING VEHICLE.
Incident date: Feb 2, 2018
THIS SUV DASH BOARD LIGHTS COME ON WHEN YOU DRIVING. CHECK ENGINE,VSC,ABS,TRACK OFF AND ANOTHER ON AB SYMBOL LIKE A U DOWN WHERR THE HOT AND COLD. IVE SAW WATER COMING FROM THE MUFFLER.
Incident date: Feb 2, 2018
THIS SUV DASH BOARD LIGHTS COME ON WHEN YOU DRIVING. CHECK ENGINE,VSC,ABS,TRACK OFF AND ANOTHER ON AB SYMBOL LIKE A U DOWN WHERR THE HOT AND COLD. IVE SAW WATER COMING FROM THE MUFFLER.
Incident date: Feb 2, 2018
THIS SUV DASH BOARD LIGHTS COME ON WHEN YOU DRIVING. CHECK ENGINE,VSC,ABS,TRACK OFF AND ANOTHER ON AB SYMBOL LIKE A U DOWN WHERR THE HOT AND COLD. IVE SAW WATER COMING FROM THE MUFFLER.
Incident date: Feb 2, 2018
CAR RUNS GREAT UNTIL CHECK ENGINE LIGHT COMES ON FOLLOWED BY VSC AND THEN BRAKE LIGHT. WHEN THOSE LIGHTS COME ON IT RUNS ROUGH AND BRAKES MAKE GEAR NOISE UNDER DRIVER'S SIDE HOOD AREA. BRAKE IS VERY SLUGGISH AND ALMOST NON EXISTENT WHEN IT FAILS. LET IT SET, CLEAR FAULT AND RUNS FINE UNTIL WARM AGAIN. HAVE HAD ALL BRAKES CHECKED AND IN GOOD CONDITION BY MECHANIC TODAY AND PROBLEM PERSISTS. AP... Read more
Incident date: Feb 2, 2018
CAR RUNS GREAT UNTIL CHECK ENGINE LIGHT COMES ON FOLLOWED BY VSC AND THEN BRAKE LIGHT. WHEN THOSE LIGHTS COME ON IT RUNS ROUGH AND BRAKES MAKE GEAR NOISE UNDER DRIVER'S SIDE HOOD AREA. BRAKE IS VERY SLUGGISH AND ALMOST NON EXISTENT WHEN IT FAILS. LET IT SET, CLEAR FAULT AND RUNS FINE UNTIL WARM AGAIN. HAVE HAD ALL BRAKES CHECKED AND IN GOOD CONDITION BY MECHANIC TODAY AND PROBLEM PERSISTS. AP... Read more
Incident date: Jan 3, 2018
THE SKID CONTROL SIGN APPEARS ON THE DASHBOARD EVEN WHEN THE VEHICLE IS STATIONARY AND VEHICLE SKIDS WHEN YOU NEGOTIATE SHARP CURVES ABOVE 100KM/HR THE CAR DOES NOT PULL WELL AND CAN HARDLY ACCELERATE ABOVE 120 KM/HR. THE CHECK ENGINE SIGN AND 4LO SIGNS SHOW ON THE DASHBOARD. VEHICLE NOW IN GHANA
Incident date: Jan 3, 2018
THE SKID CONTROL SIGN APPEARS ON THE DASHBOARD EVEN WHEN THE VEHICLE IS STATIONARY AND VEHICLE SKIDS WHEN YOU NEGOTIATE SHARP CURVES ABOVE 100KM/HR THE CAR DOES NOT PULL WELL AND CAN HARDLY ACCELERATE ABOVE 120 KM/HR. THE CHECK ENGINE SIGN AND 4LO SIGNS SHOW ON THE DASHBOARD. VEHICLE NOW IN GHANA
Incident date: Mar 31, 2017
CAR IS UNSAFE AS YOU NEVER KNOW HOW IT WILL REACT WHEN YOU PRESS THE GAS PEDAL. OFTEN TIMES YOU PRESS IT TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION ... Read more
Incident date: Mar 31, 2017
CAR IS UNSAFE AS YOU NEVER KNOW HOW IT WILL REACT WHEN YOU PRESS THE GAS PEDAL. OFTEN TIMES YOU PRESS IT TO ACCELERATE A LITTLE AND IT'S LIKE YOU LET OFF THE GAS ENTIRELY. YOU THEN HAVE TO AGGRESSIVELY PRESS THE PEDAL DOWN TO WHICH IT REACTS WILDLY. SOMETIMES YOU BARELY TOUCH THE PEDAL AND IT TAKES OFF BUT MOST TIMES YOU GET LITTLE TO NO RESPONSE. ACCELERATION DOES NOT REACT LINEAR IN CONJUNCTION ... Read more
Incident date: Nov 8, 2017
AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. ... Read more
Crash
1 injured
Incident date: Nov 8, 2017
AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. ... Read more
Crash
1 injured
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS GX460. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (LEXUS OF WINTER PARK, 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAIL... Read more
Incident date: Jan 16, 2018
TURNING LEFT INTO NEIGHBORHOOD AND STRUCK REAR PASSENGER SIDE PANEL BEHIND THE TIRE (BUMPER AREA). I WAS GOING APPROX 10-15 MPH, OTHER VEHICLE (CAMRY) WAS GOING 40 MPH. CAR ROLLED TWICE. I BELIEVE THIS IS DUE TO A KNOWN ISSUE WITH THIS MODEL LEANING TO THE RIGHT, WHICH CAUSES AN INCREASED ROLLOVER RISK ON LEFT HAND TURNS. IT SEEMS THAT LEXUS IS AWARE, BUT HAS NOT ADDRESSED THE ISSUE. HAPPY TO... Read more
Crash
Incident date: Jan 16, 2018
TURNING LEFT INTO NEIGHBORHOOD AND STRUCK REAR PASSENGER SIDE PANEL BEHIND THE TIRE (BUMPER AREA). I WAS GOING APPROX 10-15 MPH, OTHER VEHICLE (CAMRY) WAS GOING 40 MPH. CAR ROLLED TWICE. I BELIEVE THIS IS DUE TO A KNOWN ISSUE WITH THIS MODEL LEANING TO THE RIGHT, WHICH CAUSES AN INCREASED ROLLOVER RISK ON LEFT HAND TURNS. IT SEEMS THAT LEXUS IS AWARE, BUT HAS NOT ADDRESSED THE ISSUE. HAPPY TO... Read more
Crash
Incident date: Aug 1, 2017
MELTING DASHBOARD PROBLEM WHICH AFFECTS VISIBILITY. I CALLED LEXUS HEADQUARTERS IN AUGUST 2017 AND REPORTED THE PROBLEM. I TOOK THE CAR IN TO LEXUS DEALER AND THEY TOOK PICTURES WHICH THEY SAID THEY WOULD SUBMIT SOMEWHERE. AFTER MANY MONTHS, I CALLED HEADQUARTERS AGAIN. I GOT A CALL FROM THEM ON 1/29/2018 STATING THAT MY CAR IS NO LONGER UNDER WARRANTY. THEY WANT ME TO PAY TO REPLACE DASHBOARD. MA... Read more