Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Mar 5, 2018
I WAS DRIVING AROUND 40 MPH AND WAS HIT IN THE SIDE BY A DRIVER WHO RAN A STOP SIGN AT A SCREECHING HALT AND HIT MY PASSENGER SIDE FRONT AND REAR. I FLIPPED 2.5 TIMES AND LANDED UPSIDE DOWN. I WAS ABLE TO EXIT THE VEHICLE THROUGH THE REAR WINDOWS MY CHILD. THE CAR KEPT ME SAFE AS FAR AS AIRBAGS AND SEATBELT. WE HAD SOME INJURIES BUT NO BROKEN BONES. AFTER RESEARCHING, I FIND THE GX IS KNOWN TO HAV... Read more
Crash
Incident date: Mar 5, 2018
I WAS DRIVING AROUND 40 MPH AND WAS HIT IN THE SIDE BY A DRIVER WHO RAN A STOP SIGN AT A SCREECHING HALT AND HIT MY PASSENGER SIDE FRONT AND REAR. I FLIPPED 2.5 TIMES AND LANDED UPSIDE DOWN. I WAS ABLE TO EXIT THE VEHICLE THROUGH THE REAR WINDOWS MY CHILD. THE CAR KEPT ME SAFE AS FAR AS AIRBAGS AND SEATBELT. WE HAD SOME INJURIES BUT NO BROKEN BONES. AFTER RESEARCHING, I FIND THE GX IS KNOWN TO HAV... Read more
Crash
Incident date: Oct 15, 2015
I HAVE CONTACTED LEXUS MULTIPLE TIMES AND THEY SAY THEY DON'T HAVE PARTS TO FIX AIRBAG
Incident date: Mar 6, 2018
WHILE DRIVING ON THE INTERSTATE AT APPROXIMATELY 70 MILES PER HOUR AT 6:45 PM ON TUESDAY, MARCH 6TH, MY SUNROOF SUDDENLY EXPLODED AND GLASS FRAGMENTS FELL INSIDE MY VEHICLE. AT THE TIME OF THE EXPLOSION, THERE WERE NOT ANY CARS AROUND MY VEHICLE NOR DID I HIT ANY OBJECT ON THE ROAD INCLUDING A POTHOLE. THE EXPLOSION SOUNDED AS IF A GUN WENT OFF NEAR MY HEAD AND THE GLASS IMMEDIATELY BEGAN TO SPL... Read more
Incident date: Jan 23, 2018
THE SEAT BELT TENSIONERS ON BOTH DRIVER AND PASSENGER SIDE WILL NOT RETRACT LEAVING A LARGE AMOUNT OF SLACK WHEN FASTENED CREATING A SAFETY ISSUE IN THE RESULT OF A CRASH. SEAT BELTS WILL NOT RETURN TO THEIR ORIGINAL POSITION WHEN UNFASTENED. UPON DOING A SEARCH ONLINE IT SEEMS THE PROBLEM IS VERY COMMON IN THIS MODEL VEHICLE. OWNERS HAVE HAD VARYING DEGREES OF FINANCIAL ASSISTANCE FROM LEXUS REGA... Read more
Incident date: Mar 7, 2018
COMPLAINT TO [XXX] AT LEXUS OF PALM BEACH WAS A CRUMBLING DASHBOARD THAT IS ACCUMULATING AN UNIDENTIFIED WHITE POWDER AROUND THE BROKEN EDGES. CASE #[XXX] AT LEXUS, I SPOKE WITH [XXX] , CASE MANAGER WHO TOLD ME LEXUS WILL NOT INVESTIGATE THIS BECAUSE THE DASH REPLACEMENT WAS A WARRANTY ENHANCEMENT AND NOT A SAFETY ISSUE. IT IS MY IMPRESSION THAT AN UNKNOWN SUBSTANCE, POSSIBLY A SUBLIMATING AIRB... Read more
Incident date: Mar 7, 2018
ADDENDUM TO COMPLAINT #11076837 PICTURES DID NOT DOWNLOAD
Incident date: Mar 7, 2018
ADDENDUM TO COMPLAINT #11076837 PICTURES DID NOT DOWNLOAD
Incident date: Jan 11, 2018
THE TRUNK WILL NOT CLOSE AFTER OPENING. I HAVE TO SLAM IT SEVERAL TIMES UNTIL IT FINALLY CLOSE.
Incident date: Mar 1, 2018
LIFTERS THAT HOLD TRUNK OPEN FAILED & TRUNK STRUCK OPERATOR IN THE HEAD TWICE. ENGINE HOOD WAS OPENED TO ITS APEX & THE HOOD SLAMMED CLOSED. WILL NOT STAY OPEN; CAN ONLY BE HELD OPEN WITH A CANE WHILE TRYING TO CHECK OIL. CAR WAS STATIONARY & IGNITION WAS OFF IN ALL CASES. CAR GAVE NO PREVIOUS WARNING OF FATIGUE OR FAILURE.
Incident date: Mar 1, 2018
I HAVE A PROBLEM WITH MY 2006 GS300 THAT I PURCHASED NEW, I'M THE ORIGINAL OWNER AND HAVE MY CAR REGULARLY SERVICED. BACK IN 2013 I HAD MY TRANSMISSION REPLACED BY LEXUS OF WESTMINSTER AT ABOUT 80,000 MILES, I WAS SHOCKED WHEN RECENTLY WHILE DRIVING MY CAR STARTS TO PULL WHENEVER I START BRAKING WHETHER I'M GOING SLOW OR FAST, I GET AN EXTRA THUMP. I TOOK MY CAR TO THE LEXUS OF CERRITOS WHO STATED... Read more
Incident date: Mar 1, 2018
I WAS DRIVING TO WORK TILL I HEARD GRINDING NOISE THEN I REALIZED CAR DOES NOT ACCELERATE ANY MORE THEN IT TOWED AWAY TO MECHANIC SHOP AND THEY TOLD ME IT IS THE TRANSMISSION.
Incident date: Jan 5, 2018
AT 6:30 PM GOING 45 MPH TO MALL AND THE ROAD WAS WET APPLY BRAKE AND THEN CAR START SPINNING WHILE ABS MAKING LOTS OF SOUND.
Incident date: Jun 30, 2016
INTERIOR DOOR PANELS AND GLOVE COMPARTMENT BECOME STICKY AND SHINY WHEN THE CAR IS IN THE SUN FOR ANY PERIOD OF TIME. LEXUS USED INFERIOR MATERIALS AND IS NOT STANDING BEHIND THEIR DEFECT. THIS REFLECTS POORLY, ESPECIALLY FOR A PRESUMABLY LUXURY BRAND.
Incident date: Mar 6, 2018
I HAVE BEEN DRIVING MY VEHICLE AROUND AND NOTICED MY STEERING WHEEL HAS BECOME "LOOSE". THE POWER STEERING FLUID WAS LEAKING, BUT I WASN'T ABLE TO PINPOINT THE PROBLEM. I FILLED IT BACK UP WITH ANTI-LEAK POWER STEERING FLUID, BUT A COUPLE MONTHS LATER I HAD IT CHECKED OUT BECAUSE THE STEERING BECAME NOTICEABLY LOOSER. RACK AND PINION IS IN NEED OF REPLACEMENT. MY VEHICLE HAS BEEN SERVICED FROM BRA... Read more
Incident date: Mar 3, 2018
I RECEIVED A RECALL A FEW YEARS AGO PERTAINING TO THE ENGINE LEAKING OIL. THE CAR LEAKS 4 QUARTS OF FULL SYNTHETIC OIL MONTHLY. HOW DO I GO ABOUT GETTING MY VEHICLE FIXED? I WOULD LIKE TO TAKE IT TO LEXUS MCGRATH IN CHICAGO TO HAVE THEM REPAIR MY ENGINE. THANK YOU.
Incident date: Feb 24, 2018
OIL HOSE LEAK. OIL PIPE WHICH CONNECTS TO THE ENGINE. WHILE DRIVING THE HOSE WILL LEAK AND YOU WILL NEVER BE ADVISED THAT THE OIL IS LOW. "A SERVICE BULLETIN" WENT OUT TO REPLACE THE PLASTIC HOSE TO METAL. WHEN YOU TAKE THE CAR TO THE DEALERSHIP THEY TRY TO TELL YOU ITS NOT A SAFETY ISSUE BUT AN ENGINE NOT RECEIVING OIL AND YOUR TRUCK JUST BREAKING DOWN IS A SAFETY ISSUE.
Incident date: Feb 28, 2018
PASSENGER WIPER WAS STREAKING; ASSUMED THE BLADE NEEDED REPLACING. INSTEAD, LEARNED THAT THE ARM WAS BENT, CAUSING THE WIPER TO HIT THE INTERIOR OF THE HOOD AND HAS CAUSED PAINT TO RUB OFF ON THE HOOD. OUR LEXUS IS ONLY TAKEN THROUGH A TOUCH LESS CAR WASH OR THE ONE AT THE LEXUS DEALERSHIP. THE PASSENGER WIPER IS IMPOSSIBLE TO LIFT GIVEN ITS TUCKED POSITION. I DO NOT SEE HOW THIS COULD HAVE HAPPE... Read more
Incident date: Mar 1, 2018
STEERING COLUMN RATTLING / CLINGING. THIS IS MY SECOND COMPLAINT. THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESS BY THE MANUFACTURER. HOPE WE WILL NOT WAIT UNTIL SOMEBODY OR A FAMILY LOSES THEIR LIFE.
LEXUS
HS 250 HYBRID
(2010) — ENGINE
Feb 28, 2018
Incident date: Feb 21, 2018
TL* THE CONTACT'S WIFE OWNS A 2010 LEXUS HS 250 HYBRID. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LAMP, BRAKE WARNING INDICATOR, AND MASTER INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS CURRENTLY BEING REPAIRED AT LEXUS OF ROUTE 10 (130 NJ-10, WHIPPANY, NJ 07981, (973) 319-7900) WHERE IT WAS DIAGNOSED THAT THE POWE... Read more
Incident date: Jun 9, 2017
DRIVER SIDE MIRROR DOES NOT LOCK INTO POSITION. WHEN DRIVING, WIND CAUSES SIDE MIRROR HOUSING TO MOVE AFFECTING VISIBILITY AND CAUSING UNSAFE CONDITION.
Incident date: Nov 8, 2017
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEF... Read more
Crash
1 injured
Incident date: Nov 8, 2017
ON NOVEMBER 8, 2017, I WAS INVOLVED IN A TRAFFIC ACCIDENT IN SANTA MONICA, CA AS I WAS MAKING A LEFT TURN FROM AN ALLEY ONTO A TWO-LANE RESIDENTIAL STREET. THE OTHER VEHICLE STRUCK ME ON THE LEFT FRONT CORNER OF MY CAR. WHILE THE AIRBAGS OF THE OTHER CAR WERE DEPLOYED , NONE OF MY AIRBAGS WERE DEPLOYED. FURTHER, MY SHOULDER BELT FAILED TO PROPERLY RESTRAIN ME AND THE TOP OF MY HEAD STRUCK THE LEF... Read more
Crash
1 injured
Incident date: Jan 29, 2018
TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE DRIVING APPROXIMATELY 55 TO 60 MPH. THE ANTI-LOCK BRAKE SYSTEM WARNING INDICATOR ILLUMINATED, INDICATING TO "STOP THE VEHICLE AND CONTACT THE DEALER". THE VEHICLE WAS TOWED TO NALLEY LEXUS SMYRNA IN SMYRNA, GA (PHONE: 404 994-4322) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED. THE BRAKE ACTUATOR WAS REPLACED; HOWEVER, THE REPAIR DID NOT CORRE... Read more
Incident date: Feb 17, 2018
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED... Read more
Incident date: Feb 17, 2018
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED... Read more
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 LEXUS GS 450 HYBRID. ON FEBRUARY 16, 2018, WHILE DRIVING 40 MPH, THE STEERING WHEEL LOCKED UP AND THE VEHICLE COULD NOT BE RESTARTED. THE CONTACT STATED THAT THE "STEERING HYBRID SYSTEM DISENGAGED, PLEASE CHECK HYBRID SYSTEM" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO LEXUS OF MANHATTAN (627 11TH AVE, NEW YORK, NY 10036 (877) 364-279... Read more
Incident date: Feb 16, 2018
TL* THE CONTACT OWNS A 2015 LEXUS GS 450 HYBRID. ON FEBRUARY 16, 2018, WHILE DRIVING 40 MPH, THE STEERING WHEEL LOCKED UP AND THE VEHICLE COULD NOT BE RESTARTED. THE CONTACT STATED THAT THE "STEERING HYBRID SYSTEM DISENGAGED, PLEASE CHECK HYBRID SYSTEM" WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO LEXUS OF MANHATTAN (627 11TH AVE, NEW YORK, NY 10036 (877) 364-279... Read more
Incident date: Jan 16, 2018
TL* THE CONTACT OWNS A 1999 LEXUS RX300. WHILE DRIVING APPROXIMATELY 30 MPH, THE RPMS SUDDENLY INCREASED AND THE VEHICLE ACCELERATED TO SPEEDS ABOVE 85 MPH. DURING THE INCIDENT, FLAMES WERE SEEN COMING FROM THE EXHAUST. THE CONTACT SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE FLAMES... Read more
Fire
1 injured
Incident date: Jan 16, 2018
TL* THE CONTACT OWNS A 1999 LEXUS RX300. WHILE DRIVING APPROXIMATELY 30 MPH, THE RPMS SUDDENLY INCREASED AND THE VEHICLE ACCELERATED TO SPEEDS ABOVE 85 MPH. DURING THE INCIDENT, FLAMES WERE SEEN COMING FROM THE EXHAUST. THE CONTACT SUSTAINED A NECK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE FLAMES... Read more
Fire
1 injured
Incident date: Aug 23, 2017
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY ... Read more
Incident date: Aug 23, 2017
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY ... Read more
Incident date: Jan 8, 2018
TL* THE CONTACT OWNED A 2013 LEXUS RX350. WHILE DRIVING 30 MPH,THE CONTACT LOST CONTROL OF THE VEHICLE AND STRUCK A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. A POLICE REPORT WAS FILED. THE PASSENGE... Read more
Crash
1 injured
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Feb 22, 2018
Incident date: Dec 19, 2017
TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TACOMA IN FIFE, WASHINGTON) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT ... Read more
LEXUS
HS 250 HYBRID
(2010) — ELECTRONIC STABILITY CONTROL (ESC)
Feb 22, 2018
Incident date: Feb 22, 2018
TRAVELING BETWEEN 60-70 MPH I JERKED THE STEERING WHEEL TO THE RIGHT TO AVOID SOMEONE ENTERING MY LANE AT A FREEWAY MERGE. THE CAR STARTED SWERVING TO AN EXTREME DEGREE. I HEARD THE BEEP OF SOMETHING ENGAGING THAT I ASSUME WAS THE VSC, BUT MY HEAD WAS BEING JERKED TOO HARD FROM SIDE TO SIDE TO BE ABLE TO CONFIRM WHAT MIGHT HAVE BEEN DISPLAYED ON THE DASHBOARD. I SLOWLY TRIED TO BRAKE WHEN THE V... Read more
Incident date: Jan 27, 2018
1 YEAR OLD (LESS THAN 9800 MILES) VEHICLE AC DRAIN LINE CLOG - SERVICE CENTER DIAGNOSIS CAUSE "SPIDER WEB" , BUT NO VISUAL PROOF. IT SUSPECTED LIKE 2013 TOYOTA RECALL 13V-442 (ATTACHED). DRAIN LINE CLOG CAUSE ALL INTERIOR CARPET/LINING/SOUND PROOF MATERIAL DAMAGE WITH BLACK MOLD. LX DO NOT WANT TO COVER THIS FOR WARRANTY. I FILED MY OWN INSURANCE TO PROCEED TO FIX. REQUESTED MANUFACTURING TES... Read more
Incident date: Jan 27, 2018
1 YEAR OLD (LESS THAN 9800 MILES) VEHICLE AC DRAIN LINE CLOG - SERVICE CENTER DIAGNOSIS CAUSE "SPIDER WEB" , BUT NO VISUAL PROOF. IT SUSPECTED LIKE 2013 TOYOTA RECALL 13V-442 (ATTACHED). DRAIN LINE CLOG CAUSE ALL INTERIOR CARPET/LINING/SOUND PROOF MATERIAL DAMAGE WITH BLACK MOLD. LX DO NOT WANT TO COVER THIS FOR WARRANTY. I FILED MY OWN INSURANCE TO PROCEED TO FIX. REQUESTED MANUFACTURING TES... Read more
Incident date: Jan 27, 2018
1 YEAR OLD (LESS THAN 9800 MILES) VEHICLE AC DRAIN LINE CLOG - SERVICE CENTER DIAGNOSIS CAUSE "SPIDER WEB" , BUT NO VISUAL PROOF. IT SUSPECTED LIKE 2013 TOYOTA RECALL 13V-442 (ATTACHED). DRAIN LINE CLOG CAUSE ALL INTERIOR CARPET/LINING/SOUND PROOF MATERIAL DAMAGE WITH BLACK MOLD. LX DO NOT WANT TO COVER THIS FOR WARRANTY. I FILED MY OWN INSURANCE TO PROCEED TO FIX. REQUESTED MANUFACTURING TES... Read more
Incident date: Nov 9, 2017
TAKATA RECALL MY CAR WAS INVOLVED IN A ACCIDENT AND I WAS HIT BY THE RIGHT SIDE PANEL AND THROWN UP AGAINST ANOTHER VEHICLE AND THEN SLAMMED INTO A PAVEMENT WALL ON THE FREEWAY I WAS ONLY TRAVELING ABOUT 10 MILES WHEN I WAS STRUCK BY A CAR TRAVELING 70 MILES AND MY AIRBAGS DID NOT DEPLOY CAUSING INJURIES TO MY ARM RESULTING IN ME HAVING TO HAVE SURGERY AND NOW I HAVE A ROD IN MY ARM FOR LIFE DON'... Read more
Crash
1 injured
Incident date: Mar 31, 2017
PURCHASED NEW CAR MARCH, 2017. FAULTY ACCELERATION OCCURS FROM START TO 40MPH. THIS HAPPENS ON SIDE STREETS AND INTERSTATES. DOES NOT MATTER WHERE YOU ARE DRIVING. RAIN OR SHINE, THIS IS A DAILY OCCURANCE. WENT TO LEXUS IN CHARLOTTE, N.C. FOR THE 5TH TIME REGARDING THIS PROBLEM. MY 10,000 MILE INSPECTION WAS DUE AND THEY SAID THAT IT IS A SOFTWARE PROBLEM AND NOT SURE WHEN IT WILL BE FIXED. DID NO... Read more
Incident date: Feb 20, 2018
TAKATA RECALL, I CALLED ABOUT THE RECALL FOR THE ENGINE COOLING AND THE BRAKES HYDRULIC AND THEY SAY MY CAR IS NOT IN THE RECALL BUT I AM HAVING PROBLEM WITH MY COOLING
Incident date: Feb 20, 2018
TAKATA RECALL, I CALLED ABOUT THE RECALL FOR THE ENGINE COOLING AND THE BRAKES HYDRULIC AND THEY SAY MY CAR IS NOT IN THE RECALL BUT I AM HAVING PROBLEM WITH MY COOLING
Incident date: Feb 12, 2018
THE CAR WAS REVERSED AND DRIVEN FORWARD, SUDDENLY ACCELERATED FORWARD. APPLYING BRAKES WERE NOT HELPING AS ACCELERATION STILL CONTINUED. THERE IS NO FLOOR MAT ON THE DRIVER SEAT SIDE TO BLAME IT ON FOR GAS PEDAL GETTING STUCK TO THE MAT.. THE GAS AND BRAKE PEDALS WERE ADJUSTED TO THE HIGHEST LEVEL FROM THE FLOOR. HAPPENED A WEEK AGO AND HAPPENED AGAIN ON 17/02/2018. FIRST TIME THE VEHICLE WAS ON F... Read more
Incident date: Feb 12, 2018
THE CAR WAS REVERSED AND DRIVEN FORWARD, SUDDENLY ACCELERATED FORWARD. APPLYING BRAKES WERE NOT HELPING AS ACCELERATION STILL CONTINUED. THERE IS NO FLOOR MAT ON THE DRIVER SEAT SIDE TO BLAME IT ON FOR GAS PEDAL GETTING STUCK TO THE MAT.. THE GAS AND BRAKE PEDALS WERE ADJUSTED TO THE HIGHEST LEVEL FROM THE FLOOR. HAPPENED A WEEK AGO AND HAPPENED AGAIN ON 17/02/2018. FIRST TIME THE VEHICLE WAS ON F... Read more
Incident date: Feb 12, 2018
THE CAR WAS REVERSED AND DRIVEN FORWARD, SUDDENLY ACCELERATED FORWARD. APPLYING BRAKES WERE NOT HELPING AS ACCELERATION STILL CONTINUED. THERE IS NO FLOOR MAT ON THE DRIVER SEAT SIDE TO BLAME IT ON FOR GAS PEDAL GETTING STUCK TO THE MAT.. THE GAS AND BRAKE PEDALS WERE ADJUSTED TO THE HIGHEST LEVEL FROM THE FLOOR. HAPPENED A WEEK AGO AND HAPPENED AGAIN ON 17/02/2018. FIRST TIME THE VEHICLE WAS ON F... Read more
Incident date: Nov 20, 2017
FAULTY AIRBAG HARNESS WIRRING. DEAR SIR OR MADAM, THIS IS TO REPORT THAT 2007-2012 IS 250, IS 350 AND ES 350 HAS FAULTY AIRBAG WIRING HARNESS WHICH DISABLES THE AIRBAGS. CLUBLEXUS.COM HAS RECEIVED HUNDREDS OF COMPLAINTS REGARDING THIS. THE REPAIRS WILL ONLY BE DONE OR CORRECT IF THE VEHICLE IS UNDER 6 YEARS OLD OR 70,000 MILES, WHICHEVER COMES FIRST. FEW THOUSAND CUSTOMERS HAVE CARS LESS THAN 70,... Read more
Incident date: Jan 1, 2017
INSIDE AUTO DIMMING REAR VIEW MIRROR TURNING BLACK
Incident date: Feb 18, 2018
MY ENGINE, WHEN IN USE, BURNS OIL. IT WILL BURN ABOUT 5 QUARTS OVER THE TIME BETWEEN OIL CHANGES. I HAVE CONTACTED LEXUS ABOUT THIS ISSUE, AND ALTHOUGH THEY (AND TOYOTA) HAVE A SERVICE BULLETIN REGARDING THE 2ZR-FXE ENGINE (THE SAME ONE FOUND IN MY CAR AND VARIOUS PRIUS MODELS) THEY'VE TOLD ME THAT THIS IS A VERY RARE ISSUE. THIS IS THE SECOND ENGINE I HAVE HAD IN THIS VEHICLE THAT HAS EXPERIEN... Read more
Incident date: Dec 30, 2017
FUEL FUMES IN CABIN WHILE DRIVING PERIODICALLY.