Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 15,126 complaints for LEXUS
Incident date: Jun 17, 2017
1. BODY PAINT HAS DETERIORATED GREATLY ON ROOF, FRONT HOOD AND TRUNK, PICTURES ATTACHED. 2. LEATHER SEATS DETERIORATED. DRIVER SEAT BROKE IN VARIOUS PARTS. PASSENGER AND REAR SEATS ALSO DETERIORATING. PICTURES ATTACHED. DATE RECORDED ON THE WHEN DID THIS HAPPEN FIELD IS AN APPROXIMATE WHEN WE FIRST NOTICED THE IMPLICATION OF THESE ISSUES.
Incident date: Apr 3, 2018
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
Incident date: Apr 3, 2018
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
Incident date: Apr 3, 2018
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
Incident date: Sep 20, 2014
2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD *TR
Incident date: Sep 20, 2014
2013 LEXUS R-350. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION AND BRAKE SYSTEM FAILURE ACCIDENT. *SMD *TR
Incident date: Dec 21, 2016
DASHBOARD HAS BECOME STICKY, CRACKED, AND IS NOW SO SHINY WE HAVE TO DRAPE A TOWEL OVER THE DASH AS HEADLIGHT GLARE MAKES DRIVING AT NIGHT VERY DANGEROUS. LEXUS ACKNOWLEDGES THEY HAD A BAD BATCH OF DASHBOARDS AND NO LONGER USES THAT VENDOR. LEXUS CORPORATE HAS RESPECTFULLY DECLINED REPAIR CLAIMING THE ISSUE DID NOT SURFACE UNTIL LIMITED WINDOW EXPIRED. PREVIOUS CLASS ACTION LAWSUIT.
Incident date: Dec 21, 2016
DASHBOARD HAS BECOME STICKY, CRACKED, AND IS NOW SO SHINY WE HAVE TO DRAPE A TOWEL OVER THE DASH AS HEADLIGHT GLARE MAKES DRIVING AT NIGHT VERY DANGEROUS. LEXUS ACKNOWLEDGES THEY HAD A BAD BATCH OF DASHBOARDS AND NO LONGER USES THAT VENDOR. LEXUS CORPORATE HAS RESPECTFULLY DECLINED REPAIR CLAIMING THE ISSUE DID NOT SURFACE UNTIL LIMITED WINDOW EXPIRED. PREVIOUS CLASS ACTION LAWSUIT.
Incident date: Apr 2, 2018
THE DASHBOARD AND SIDE PANELS ARE MELTING AND VERY STICKY. HAD TO BUY A COVER FOR DASHBOARD TO PREVENT THE SHINY PART FROM HITTING THE WINDSHIELD.
Incident date: Jan 11, 2018
MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS. I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.
Incident date: Jan 11, 2018
MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS. I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.
Incident date: Mar 14, 2018
TL* THE CONTACT OWNED A 2007 LEXUS RX350. WHEN THE VEHICLE WAS SHIFTED INTO DRIVE, IT ACCELERATED UNEXPECTEDLY. EVEN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE COULD NOT BE STOPPED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A ROLLOVER COLLISION. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A STORAGE YARD WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT... Read more
Crash
1 injured
Incident date: Mar 21, 2018
MY VEHICLE WAS IN MOTION AND FAILED TO PROPERLY BREAK WHICH THEREFORE ENDED HITTING AN OLDER MODEL BMW AT APPROX 45MPH. THE AIRBAGS INFLATED SENDING SOME TYPE OF METAL SHARDS TO MY RIGHT LOWER ABDOMEN THAT RESULTED IN MASSIVE BLEEDING. *TT *JS
Crash
1 injured
Incident date: Mar 21, 2018
MY VEHICLE WAS IN MOTION AND FAILED TO PROPERLY BREAK WHICH THEREFORE ENDED HITTING AN OLDER MODEL BMW AT APPROX 45MPH. THE AIRBAGS INFLATED SENDING SOME TYPE OF METAL SHARDS TO MY RIGHT LOWER ABDOMEN THAT RESULTED IN MASSIVE BLEEDING. *TT *JS
Crash
1 injured
Incident date: Mar 21, 2018
MY VEHICLE WAS IN MOTION AND FAILED TO PROPERLY BREAK WHICH THEREFORE ENDED HITTING AN OLDER MODEL BMW AT APPROX 45MPH. THE AIRBAGS INFLATED SENDING SOME TYPE OF METAL SHARDS TO MY RIGHT LOWER ABDOMEN THAT RESULTED IN MASSIVE BLEEDING. *TT *JS
Crash
1 injured
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTH PARK LEXUS OF SAN ANTONIO AT (210) 308-8900 (611 LOCKHILL SELMA RD, SAN ANTONIO, T... Read more
LEXUS
HS 250 HYBRID
(2010) — SUSPENSION
Mar 28, 2018
Incident date: Mar 28, 2018
THIS CAR HAS HAD 7 RECALLS. WHEN YOU REVIEW THE CARFAX OR NHTSA WEBSITE, IT ONLY SHOW OPEN RECALLS. THE REAR SUSPENSION PROBLEM WAS ORIGINALLY RECALLED 08/02/12 RECALL NUMBER 12V37-3000, DEALERS WERE INSTRUCTED TO INSPECT FOR LOOSE TIE-ROD NUTS AND REPLACE AS NEEDED. THEN 08/28/13 RECALL NOTICE 13V383-000 WAS ISSUED AND THE REAR TIE RODS WILL BE ENCASED IN EPOXY TO PREVENT FUTURE ENVIRONMENTAL... Read more
Incident date: Mar 23, 2018
THERE IS A CHANGE IN THE VEHICLE BRAKE PEDAL FEEL ITS NOT FIRM ANYMORE IT ALMOST GOES TO THE FLOOR AND IF I STEP A LITTLE HARDER THE PEDAL GOES ALL THE WAY DOWN I CHECK AND BLEED THE BRAKES FRONT AND REAR AND STILL NOT FEELING FIRM THE BRAKE PEDAL I SEE THAT SOME CARS SAME MODEL AND YEAR AS MINE HAVE A RECALL FOR THE MASTER CYLINDER BRAKES BUT NOT MINE
Incident date: Mar 26, 2018
PURCHASED A 2007 LEXUS LS460 ON MARCH 5TH, GOT A PREPURCHASE INSPECTION AND THERE ARE MULTIPLE THINGS THAT HAVE GONE WRONG. THE LATEST REPAIR NEEDED IS THE FUEL PRESSURE SENSOR, COSTS APPROX $1525 AT THE DEALER. I CONTACTED LEXUS TO SEE IF THIS WOULD BE PART OF THE RECALL AND CASE MANAGER AMANDA DEANTONIO STATED THAT BASED ON THE MILES, AGE AND MY SERVICE HISTORY, LOYALTY TO LEXUS, THEY CAN NOT ... Read more
Incident date: Mar 26, 2018
PURCHASED A 2007 LEXUS LS460 ON MARCH 5TH, GOT A PREPURCHASE INSPECTION AND THERE ARE MULTIPLE THINGS THAT HAVE GONE WRONG. THE LATEST REPAIR NEEDED IS THE FUEL PRESSURE SENSOR, COSTS APPROX $1525 AT THE DEALER. I CONTACTED LEXUS TO SEE IF THIS WOULD BE PART OF THE RECALL AND CASE MANAGER AMANDA DEANTONIO STATED THAT BASED ON THE MILES, AGE AND MY SERVICE HISTORY, LOYALTY TO LEXUS, THEY CAN NOT ... Read more
Incident date: Mar 26, 2018
PURCHASED A 2007 LEXUS LS460 ON MARCH 5TH, GOT A PREPURCHASE INSPECTION AND THERE ARE MULTIPLE THINGS THAT HAVE GONE WRONG. THE LATEST REPAIR NEEDED IS THE FUEL PRESSURE SENSOR, COSTS APPROX $1525 AT THE DEALER. I CONTACTED LEXUS TO SEE IF THIS WOULD BE PART OF THE RECALL AND CASE MANAGER AMANDA DEANTONIO STATED THAT BASED ON THE MILES, AGE AND MY SERVICE HISTORY, LOYALTY TO LEXUS, THEY CAN NOT ... Read more
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (NALLEY LEXUS ROSWELL LOCATED 980 MANSELL RD, ROSWELL, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE N... Read more
Incident date: Mar 20, 2018
WHEN LOCKING CAR WITH REMOTE, THE GAS DOOR POPS OPEN. THIS IS THE 2ND IS 250 2014 THAT DID THIS.
Incident date: Mar 1, 2017
WELL FROM MY UNDERSTANDING THE INTERIOR ( DASH BOARD AND DOOR PANELS-ALL FOUR) WERE TO BE REPLACED DUE TO A RECALL; THEY ALL HAD THIS STICKY RESIDUE ON THEM. THEY HAVE COMPLETED THE DASH BOARD BUT NOT THE DOOR PANELS. IT HAS BEEN QUIET SOME TIME AND WHENEVER I CALL ALL I EVER GET IS THAT THEY HAVE 3 PANELS AND THEY'RE JUST WAITING FOR THE FOURTH ONE TO COME IN. I'VE EVEN CALLED THE CORPORATE OF... Read more
Incident date: Mar 24, 2018
SUNROOF SHATTERED FOR NO REASON WHILE DRIVING ON CALIFORNIA HWY 580 NEAR BERKELEY, I HEARD A LOUD NOISE, COMBINATION THUD CRACKING SOUND, THINKING THAT THE CAR HAD BEEN STRUCK, EXCEPT THE CAR WAS NOT HIT OR UNDER AN OVERPASS; THE SUNROOF HAD SPONTANEOUSLY SHATTERED AND BROKE INTO PIECES. LUCKILY THE COVER WAS CLOSED AND THE GLASS DID NOT FALL ON US. IT WAS BOTH SCARY AND A SHOCK THAT THIS HAPP... Read more
Incident date: Mar 3, 2018
I OWN A 2008 LEXUS GS 450H. I RECENTLY (MARCH 2018) HAD AN ISSUE WITH MY CAR THAT I NEED TO SHARE WITH THE NHTSA. WHEN STARTING MY CAR, I NOTICED THE SMELL OF GASOLINE WHILE SITTING IN THE DRIVER'S SEAT. I KNEW SOMETHING WAS OBVIOUSLY WRONG. I TOOK MY CAR TO THE NEAREST AUTO SHOP WHERE THEY TROUBLESHOT THE GASOLINE LEAK TO A FUEL PRESSURE PULSATION DAMPER ON THE FUEL RAIL OF THE ENGINE. AFTER DOI... Read more
Incident date: Mar 19, 2018
TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WA... Read more
Incident date: Mar 19, 2018
TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WA... Read more
Incident date: Mar 19, 2018
TL* THE CONTACT OWNS A 2009 LEXUS IS250. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND WAS TOWED TO NORTH SIDE LEXUS (17925 NORTH FWY., HOUSTON, TX 77090). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V647000 (FUEL SYSTEM, GASOLINE), 16V340000 (AIR BAGS), AND 13V030000 (VISIBILITY/WIPER). THE TECHNICIAN INFORMED THE CONTACT THAT THE PART THAT WAS NEEDED WA... Read more
Incident date: Mar 16, 2018
FUEL FUMES NOTICED COMING FROM UNDER HOOD AFTER VEHICLE IS TURNED OFF. MECHANIC CONFIRMS FUEL LEAK FROM FUEL RAIL NEAR PRESSURE SENSOR. MECHANIC WARNED OF FIRE CONCERN WITH ACTIVE FUEL LEAK. RECALL ELF PERFORMED ON VEHICLE IN 2015 THAT SHOULD HAVE PREVENTED LEAK BUT NOW FUEL LEAK IS PRESENT.
Incident date: Oct 1, 2014
WE HAVE COMPLAINED ABOUT OUR AIR BAG ON THE DRIVER SIDE FOR YEARS BEFORE THE RECALL. WE HAVE YET TO GET THIS CORRECTED EVEN AFTER SERVICE CLAIM TO HAVE REPAIRED OR REPLACE AIRBAG. I AM ASKING FOR HELP ON THIS SITUATION IT HAS BEEN TO LONG DEALING WITH. NOW DEALERSHIP ASKING ME TO PAY ADDITIONAL MONIES AND THEY ARE NOT SURE WHAT THE PROBLEM IS? WE HAVE NOT HAD ANY ACCIDENT JUST AIRBAG LIGHTS STAYS ... Read more
Incident date: Jan 7, 2016
I HAVE BEEN WAITING A LONG TIME TO GET THESE DEFECTIVE DOOR PANELS REPLACED ON MY LEXUS LS 460,2008 THESE PANNELS BECOME STICKY MOLTEN ,DISINTEGRATING IN SUMMER WHEN PARKED OUT DOOR
Incident date: Feb 27, 2018
BOUGHT CAR MAYBE TWO WEEKS AGO FIRST DAY FUEL LINE BUSTED, THIRD DAY SUSPENSION AND TIRES CAME APART, MY ELECTRICAL COMPONENTS UNDER THE HOOD ARE MOSTLY FRIED AND WORN OUT COULD CAUSE FOR, BRAKE LIGHTS UNCONTROLLABLE
Incident date: Feb 27, 2018
BOUGHT CAR MAYBE TWO WEEKS AGO FIRST DAY FUEL LINE BUSTED, THIRD DAY SUSPENSION AND TIRES CAME APART, MY ELECTRICAL COMPONENTS UNDER THE HOOD ARE MOSTLY FRIED AND WORN OUT COULD CAUSE FOR, BRAKE LIGHTS UNCONTROLLABLE
Incident date: Feb 27, 2018
BOUGHT CAR MAYBE TWO WEEKS AGO FIRST DAY FUEL LINE BUSTED, THIRD DAY SUSPENSION AND TIRES CAME APART, MY ELECTRICAL COMPONENTS UNDER THE HOOD ARE MOSTLY FRIED AND WORN OUT COULD CAUSE FOR, BRAKE LIGHTS UNCONTROLLABLE
Incident date: Feb 7, 2017
TAKATA AIR BAG RECALL; RECEIVED NOTICE OF RECALL IN FEBRUARY, 2017; AS OF 3/19/2018, WE HAVE HAD NO CORRESPONDENCE TO SCHEDULE REPAIR
Incident date: Mar 2, 2015
PASSENGER AIRBAG ON THE DASHBOARD IS OPENING, AND MY CAR HAS NEVER BEEN INVOLVED IN AN IMPACT.
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2007 LEXUS RX350. THE CONTACT STATED THAT A GARBAGE TRUCK T-BONED THE DRIVER'S SIDE OF HIS VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT THE CURTAIN AIR BAGS ON THE DRIVER'S SIDE AND FRONT PASSENGER SIDE. THE DRIVER SUSTAINED CRITICAL INJURIES, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A YARD AND A REPAIR FACILITY ... Read more
Crash
1 injured
Incident date: Aug 23, 2017
FROM THE FIRST WEEK I PURCHASED THIS NEW 2017 LEXUS RX350, I NOTICED THAT RAPID ACCELERATION IS NOT POSSIBLE. THERE IS A MOMENTARY HESITATION AFTER DEEPLY AND RAPIDLY DEPRESSING THE ACCELERATOR. THIS IS MOSTLY NOTICED WHEN AGGRESSIVELY PULLING INTO A TRAFFIC LANE SAY, FROM A SIDE STREET OR PARKING LOT, OR WHEN ATTEMPTING TO PASS ANOTHER VEHICLE. WHEN THE ACCELERATOR IS RAPIDLY PRESSED TO THE FLOOR... Read more
Incident date: Mar 7, 2018
OIL COOLER HOSE COMPLETE RUPTURE WHILE DRIVING 55 MPH, NO OIL LIGHT ILLUMINATED. LESS THAN A MINUTE LATER ALL OIL DRAINED OUT, BLUE FIRE BALL IGNITED OUT BACK OF CAR & ENGINE FROZE UP HAVING CATASTROPHIC CONSEQUENCES. THANKFULLY MY DAUGHTER WAS NOT INJURED ONLY STRANDED. HOWEVER CAR IS DEAD. 8 YEARS OF REGULARLY MAINTENANCE SERVICING AT THE LEXUS DEALERSHIP & BUYING A NEW LEXUS, NO ONE EVER MENT... Read more
Fire
Incident date: Mar 7, 2018
OIL COOLER HOSE COMPLETE RUPTURE WHILE DRIVING 55 MPH, NO OIL LIGHT ILLUMINATED. LESS THAN A MINUTE LATER ALL OIL DRAINED OUT, BLUE FIRE BALL IGNITED OUT BACK OF CAR & ENGINE FROZE UP HAVING CATASTROPHIC CONSEQUENCES. THANKFULLY MY DAUGHTER WAS NOT INJURED ONLY STRANDED. HOWEVER CAR IS DEAD. 8 YEARS OF REGULARLY MAINTENANCE SERVICING AT THE LEXUS DEALERSHIP & BUYING A NEW LEXUS, NO ONE EVER MENT... Read more
Fire
Incident date: Mar 3, 2018
WHILE DRIVING THROUGH DOWNTOWN ATLANTA (MODERATE SPEED), ON A SATURDAY (NO CONSTRUCTION), AND NOWHERE NEAR ANY OVERPASS (FALLING OBJECTS), OUR UNOPENED SUNROOF EXPLODED. WE HEARD A LOUD "BANG", AND THOUGHT WE HAD SUFFERED A TIRE BLOWOUT, FOLLOWED BY ANOTHER LOUD NOISE A FEW SECONDS LATER AND COULD SEE SOMETHING IN THE REAR VIEW MIRROR FLYING OFF THE BACK OF THE ROOF. WHEN WE WERE ABLE TO PULL OV... Read more
Incident date: Mar 7, 2018
TL *THE CONTACT OWNS A 2010 LEXUS RX450H. WHILE DRIVING 55 MPH, THE OIL FROM THE ENGINE DEPLETED AND THE ENGINE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SEWELL LEXUS IN FORT WORTH, TEXAS WHERE IT WAS DIAGNOSED THAT THE OIL COIL HOSE RUPTURED, WHICH DEPLETED ALL OF THE OIL, AND THE ENGINE SEIZED AND FRACTURED. HENDRICK LEXUS KANSAS CITY IN MERRIAM, KANSAS AND THE MANUFACTURER WERE MADE AWAR... Read more
Incident date: Mar 14, 2018
I CALLED LEXUS OF ROCKVILLE CENTER LI NY TODAY REGARDING "URGENT SAFETY RECALL" NOTICE I RECEIVED. SADLY LEXUS DEALER TOLD ME THAT THE PARTS ARE ON BACKORDER UNTIL END OF MARCH... CAN'T EVEN MAKE APPOINTMENT TO HAVE LEXUS FIX THE PROBLEM "TAKATA FRONT PASSENGER AIRBAG INFLATORS" FOR AN URGENT SAFETY RECALL - I HAVE HAD NO VEHICLE PROBLEMS YET...
Incident date: Oct 31, 2017
TL* THE CONTACT OWNS A 2017 LEXUS RX450H. THE CONTACT STATED THAT THE BLIND SPOT DETECTION FEATURE INTERMITTENTLY FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. LEXUS OF CONCORD (2001 MARKET ST, CONCORD, CA) DETERMINED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,893.
Incident date: Dec 7, 2017
12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARK... Read more
Crash
1 injured
Incident date: Dec 7, 2017
12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARK... Read more
Crash
1 injured
Incident date: Dec 7, 2017
12/7/2017 I PULLED INTO MY DRIVEWAY TO PARK AT 1 PM. I SLOWED DOWN I HAD MY FOOT ON THE BRAKE, I WAS PUTTING IT INTO THE PARK POSITION WHEN THE CAR LUNGED FORWARD AND AND PUT A HOLE IN THE GARAGE DOOR AND KNOCKED IT OFF TRACK.I WAS STUNNED & SURPRISED.MY HUSBAND AND I COULD NOT DUPLICATE THIS ACTION. ON 12/14/17 I PULLED INTO THE PARKING LOT AT FOY PARK IN BURBANK CA. I SLOWLY PULLED INTO A PARK... Read more
Crash
1 injured
Incident date: Mar 1, 2018
BRAKE LIGHTS, ABS LIGHTS , VSV LIGHT ON AND NO BRAKE CONTROL.
Incident date: Mar 1, 2018
BRAKE LIGHTS, ABS LIGHTS , VSV LIGHT ON AND NO BRAKE CONTROL.